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Published on January 29, 2020

13 Management Skills Every Great Manager Has

13 Management Skills Every Great Manager Has

Have you reached a point in your career where you’re ready to take on more responsibility and become a leader? Or perhaps you’d simply like to earn more?

Becoming a manager is an excellent way to do this. They are, after all, crucial to the success of any company, but it’s not necessarily an easy position to fill.

Great managers build happy and productive teams that consistently achieve their organizational goals. And to become a high-performing manager, you need a diverse set of management skills. These are vital to building an all-star team that trusts you to lead effectively, manage, communicate clearly, and motivate them to achieve their goals.

But what are these key managerial skills, and do you need all of them to be successful at your job?

While I don’t consider myself a manager, I’ve worked with many great managers in my entrepreneurial career. Looking back on my experiences with these professionals, I’ve put together a list of thirteen management skills that every great manager needs to succeed.

Let’s dive in.

1. Communication

It may seem like a no-brainer, but the ability to communicate is an essential managerial skill. You are the bridge between your team, upper management, suppliers, clients, even the public, and you need to be confident when interacting with each group.

A great manager can clearly and concisely communicate organization goals, client briefs, project deliverables, and much more both verbally and in writing.

Not only do you have the gift of gab, but you are also an excellent listener. Cliff Ettridge, Director of The Team, says,

”As a manager, you understand the importance of creating conditions where people feel safe.”

Whether that is to share ideas, raise concerns, address conflict, or discuss alternative ways of doing things, how you communicate with your team massively influences their willingness to be open and honest with you.

If you want to improve your communication skills, check out this article: How to Improve Communication Skills for Workplace Success

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2. Decision-Making

Each day, you will be required to make decisions. Remember, you’ve been given this position because your boss trusts you to keep the organization’s goals and mission top of mind.

The decisions you make will include prioritizing your workload, hiring new staff, assigning tasks, addressing customer or employee complaints… While some will be easy, there will be others that you’ll agonize over, and you won’t always make the right decision.

Robbie Thompson, PR and Content Manager at Finnmark Sauna, says,

“A manager should have the ability to tackle frequent problems that arise and be accountable for their actions.”

You will make mistakes. They happen, no matter how carefully you approach a problem or project. Having the conviction to stand by your decisions, even when they fail, is the sign of a great manager.

3. Delegation

A great manager recognizes that business is a team sport. And if they want their team to achieve or exceed their goals, they need to delegate.

Delegation shows that you trust your people to handle a job. Matt Deighton, Managing Director of Timeless Chesterfields, has found that:

“It (Delegation) encourages and empowers your team to develop solutions to challenges.”

You are not superhuman and you cannot do it all. Delegating tasks allows you to focus on other work, which might be more pressing. It also aids in the development of your team, which is beneficial to the company as a whole.

This guide can help you delegate more effectively: How to Delegate Tasks Effectively (Step-By-Step Guide)

4. Adaptability

The best managers recognize that they don’t know it all and are willing to listen and adapt to new and better ways of doing things.

This is a crucial leadership skill. With the digital world constantly changing, managers need to be open to trying new technologies. What worked in 2018 doesn’t necessarily work now. And if you don’t change with the times, your team and your company will suffer.

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5. Motivational

Your energy and attitude towards your work, as well as your passion, influences and motivates the people you manage. If you come to work upbeat and ready to tackle the day, your team is more likely to follow your example.

When they’re having trouble with a job or at home, it’s up to you to refocus their attention. A great manager will know how to do that and get the best out of their people. They understand the importance of encouraging and incentivizing their people, as well as acknowledging their achievements.

They are an asset to any business.

6. Organization

Without a doubt, being organized is an essential managerial skill. You have to be, especially when you have a group of people reporting to you.

Not only are managers in charge of people, but they’re also in charge of budgets, project timelines, client expectations, and much more.

An organized manager will know what is achievable in a particular timeframe and what isn’t. They know what to prioritize on a daily, weekly, and monthly basis. They know who can be trusted to take a project and run with it and who needs more guidance.

They also have to be on top of their workload. Remember, you’re juggling many balls, and you’ll drop one if you’re disorganized.

7. Problem-Solving

As a business owner, I hire great managers because I don’t have the time or the inclination to deal with every little problem that crops up.

It’s your responsibility to anticipate potential issues and resolve them before they become a problem. Great managers know when a matter can be handled internally and when to involve the boss.

You’re able to work closely with your team to assess and develop a solution that adequately addresses the problem without causing unnecessary stress.

Here’re 6 Effective Ways to Enhance Your Problem Solving Skills.

8. Relationship-Building

Another vital managerial skill is the ability to build good relationships with people. Whether we’re talking about your team or your clients, great relationships are essential to the success of a company.

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Bridie Gallagher, Director of Glass Digital, reminds us that:

“People work best in a happy and supportive environment, so a good manager should be friendly, personable, and able to stay calm when things get tough.”

Mike Hardman, Marketing Manager at Alliance Online, adds that:

“(A great Manager) appreciates that each person is different and aims to build a rapport with each team member. This makes them feel like their manager sees them as an individual, opposed to simply a name on a rota.”

A great manager will make decisions that are in the best interest of their team. They create an environment where people are not afraid to ask questions. They know that you’re always available to listen and give careful consideration to your responses, which builds trust and makes working with you a pleasure.

9. Leadership

All good managers should be great leaders. It’s up to you to bring together and inspire a group of diverse people to work towards achieving a shared vision, and only an effective leader can do that.

Your role could include leading meetings, setting goals, supporting staff, assigning tasks, whatever. As long as you lead by example, you’ll set the tone for a happy and productive work environment.

This article on leadership and management is worth reading: Leadership vs Management: Is One Better Than the Other?

10. Time Management

Often, we think of time management as maximizing the day so that you or your team is always busy. But time costs money. On paper, a job might seem like a quick turnaround when, in reality, it’s far more complex.

A great manager will take into consideration how much time is needed to give thought to brainstorming, problem-solving, execution, and delivery before agreeing to a timeline. This allows them to recognize when unreasonable expectations are being set by owners or clients and address this upfront.

If you’re looking for ways to improve your time management skills, these tips can help: 12 Effective Time Management Skills for Managers

11. Mentoring

In my opinion, mentoring is probably one of the greatest skills that a manager can have. Every team member can be better and do better. A great manager recognizes untapped potential and helps their people to unlock it.

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They know how to build their people’s confidence—when to challenge, when to upskill, and when to step back and allow people to take charge.

Be open and willing to share your experiences and knowledge. And remember that their achievements are a reflection of the time and energy you have invested in them.

12. Planning

Building an efficient team requires an expert planner, someone who is a strategic thinker. You can plan for every stage of a project and anticipate potential obstacles or delays that may result well in advance. You’ll also know if the help of an independent consultant would be needed or if there will be time to upskill staff.

Not only can a great manager identify the best way to do things, but also which team members would be most suited to a particular task. This all helps to achieve company objectives on budget and on time without negatively impacting the team.

13. Empathy

The ability to empathize with your colleagues is a skill that, for some, doesn’t come naturally. But it is vital, and more importantly, teachable.

Digital expert and consultant, Rob Weatherhead argues that:

“It is difficult to manage people if you can’t understand their position. This doesn’t always mean agreeing with it, but if you can understand it, you can manage it accordingly.”

Remember, people are emotional beings. They will form stronger bonds with managers that demonstrate compassion.

The Bottom Line

A great manager won’t necessarily have all the above mentioned managerial skills, but they will have a combination. This allows them to nurture and build on the talents of their team members to achieve their goals.

If you are a manager or aspire to be a manager, use this list to identify where your key strengths lie and where improvement is needed, then take action.

More Tips on Team Management

Featured photo credit: CoWomen via unsplash.com

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Allan Dib

Rebellious Marketer, Serial Entrepreneur, Business Coach, and #1 Bestselling Author

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Last Updated on May 28, 2020

9 Things Successful People Do To Always Get What They Want

9 Things Successful People Do To Always Get What They Want

One of the best decisions I’ve ever made was to take on the job of hosting my own weekly radio show. My radio show is about finding some of the most successful people in the world and bringing them on my show to ask them about what they did to become so successful in life and business.

In this article, I’m going to share with you some of the key takeaways I’ve picked up from talking to – and reading about – thought leaders from various fields about the things successful people do. Here, you can get some insights on how to get what you want.

Ready to dive in? Let’s go.

1. They Know What They Want

The first and most important thing that successful people do to always get what they want is so simple that most people forget about it: they figure out what they actually want.

When you know what you want, you will also know how to get what you want. If you’re unsure about what you want in life and business, I’d suggest picking up some career and self-improvement books to help you gain some clarity and focus.

2. They Are Assertive

Successful people know that they need to be both bold and sincere. Balancing these two characteristics is the essence of assertiveness.

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Oh, and by the way – being assertive is not a natural talent someone is born with. Assertiveness is a learned skill and anyone can do it, including you!

3. They Learn

You may have heard of the old saying, “great leaders are readers”. For the most part, I’d say this is true.

Let me give you an example. On my radio show, I regularly ask successful people about their habits that lead to success. Do you want to know something really neat? Every single one of them reads books.

Successful people read and learn as much as they can about what they want so that they can get what they want. If you’re curious about how to get what you want, then start reading a book. If you’re low on time, subscribe to a book summary site to get the core concepts of the books in your industry quickly.

4. They Make Things Meaningful

One of the most powerful things successful people do to always get what they want is that they make things meaningful. That is, they ensure that whatever endeavor they decide to embark upon is meaningful to them (and not necessarily to anyone else). They know and understand that it’s only worth it if it matters.

5. They Ask

One big thing that successful people always do to get what they want is this: they ask.

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Most people are too shy to ask for what they really want. If you are too shy to ask, you may never know how to get what you want. So, don’t be like most people.

Here’s an exercise you can do to get over it: next time you’re buying something, regardless of what it is, ask for a discount. Just do it. The worst-case scenario is that you’ll get a chuckle from the Barrista at Starbucks. The best-case scenario is that you’ll get comfortable with negotiating when it’s time to buy your next car.

6. They Take Action

Insight without action is useless. Successful people know that to always get what they want, they’ve got to take massive action.

One of the most powerful exercises I’ve ever discovered is this: never leave the sight of a goal without taking some kind of action towards its achievement. In other words, as soon as you decide you want something or as soon as you set a goal of some kind, do something – anything – that shifts you closer towards getting it.

7. They Use Their Time Wisely

Have you ever heard of NET time? It stands for “No Extra Time”.

For example: when you’re driving and sitting in traffic, are you listening to Mylie Cyrus? Or are you listening to an audiobook?

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Successful people take NET time seriously. Get yourself some audiobook so you can start listening to the best business and self-improvement books available – all while you’re on your way to work in the morning.

8. They Choose to Lead

You don’t need to have formal authority to become a leader. You just need to choose yourself. All successful people know this, and so should you. Knowing how to get what you want requires knowing how to lead the way for others and yourself.

Don’t wait for anyone else to do it, because the truth is that most people want to be led anyway. So, just step up and claim authority. Be the leader you wish you always had.

9. They Contribute

Successful people know that to get what they want, they have to be willing to help other people get what they want.

What happens when you stop doing your job? What happens when you stop caring about your schoolwork? What happens when you become emotionally disconnected from a relationship?

You suffer – that’s what happens. Successful people know and understand that in order to succeed, they need to contribute. They need to add value to the lives of others. They need to do their best so that they can become the best.

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So, Now What?

I hope this article has re-ignited the fire that you already had within you to be successful at any endeavor. The reason why I’m stressing the fact that you’ve already got everything you need to succeed and get what you want is that you wouldn’t be reading this if you weren’t already motivated to be successful.

At the end of the day, however, all the insights in the world are worth nothing unless you combine them with action. When it’s all said and done, it’s your decision what you do with this list and how you apply it to your life and career.

But if I may, here’s what I would suggest you consider as you get started doing the things to help you succeed:

Review this list of the 9 things successful people do to always get what they want and then compare it with where you currently are at each one of these 9 things. Rate yourself in each one of the 9 things. Next, pick just ONE of them to work on every week.

For example, if you find that you’d like to learn more about the business side of the company you work for, then go read the best business books to help you do that.

Never stop learning. Always feed your mind with the knowledge you need to become as successful as possible within your area or industry. It doesn’t matter how busy you are. We’re all busy. Make the time to expand your knowledge.

And remember: every key learning should be immediately followed with action.

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Featured photo credit: Austin Distel via unsplash.com

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