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Published on January 29, 2020

13 Management Skills Every Great Manager Has

13 Management Skills Every Great Manager Has

Have you reached a point in your career where you’re ready to take on more responsibility and become a leader? Or perhaps you’d simply like to earn more?

Becoming a manager is an excellent way to do this. They are, after all, crucial to the success of any company, but it’s not necessarily an easy position to fill.

Great managers build happy and productive teams that consistently achieve their organizational goals. And to become a high-performing manager, you need a diverse set of management skills. These are vital to building an all-star team that trusts you to lead effectively, manage, communicate clearly, and motivate them to achieve their goals.

But what are these key managerial skills, and do you need all of them to be successful at your job?

While I don’t consider myself a manager, I’ve worked with many great managers in my entrepreneurial career. Looking back on my experiences with these professionals, I’ve put together a list of thirteen management skills that every great manager needs to succeed.

Let’s dive in.

1. Communication

It may seem like a no-brainer, but the ability to communicate is an essential managerial skill. You are the bridge between your team, upper management, suppliers, clients, even the public, and you need to be confident when interacting with each group.

A great manager can clearly and concisely communicate organization goals, client briefs, project deliverables, and much more both verbally and in writing.

Not only do you have the gift of gab, but you are also an excellent listener. Cliff Ettridge, Director of The Team, says,

”As a manager, you understand the importance of creating conditions where people feel safe.”

Whether that is to share ideas, raise concerns, address conflict, or discuss alternative ways of doing things, how you communicate with your team massively influences their willingness to be open and honest with you.

If you want to improve your communication skills, check out this article: How to Improve Communication Skills for Workplace Success

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2. Decision-Making

Each day, you will be required to make decisions. Remember, you’ve been given this position because your boss trusts you to keep the organization’s goals and mission top of mind.

The decisions you make will include prioritizing your workload, hiring new staff, assigning tasks, addressing customer or employee complaints… While some will be easy, there will be others that you’ll agonize over, and you won’t always make the right decision.

Robbie Thompson, PR and Content Manager at Finnmark Sauna, says,

“A manager should have the ability to tackle frequent problems that arise and be accountable for their actions.”

You will make mistakes. They happen, no matter how carefully you approach a problem or project. Having the conviction to stand by your decisions, even when they fail, is the sign of a great manager.

3. Delegation

A great manager recognizes that business is a team sport. And if they want their team to achieve or exceed their goals, they need to delegate.

Delegation shows that you trust your people to handle a job. Matt Deighton, Managing Director of Timeless Chesterfields, has found that:

“It (Delegation) encourages and empowers your team to develop solutions to challenges.”

You are not superhuman and you cannot do it all. Delegating tasks allows you to focus on other work, which might be more pressing. It also aids in the development of your team, which is beneficial to the company as a whole.

This guide can help you delegate more effectively: How to Delegate Tasks Effectively (Step-By-Step Guide)

4. Adaptability

The best managers recognize that they don’t know it all and are willing to listen and adapt to new and better ways of doing things.

This is a crucial leadership skill. With the digital world constantly changing, managers need to be open to trying new technologies. What worked in 2018 doesn’t necessarily work now. And if you don’t change with the times, your team and your company will suffer.

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5. Motivational

Your energy and attitude towards your work, as well as your passion, influences and motivates the people you manage. If you come to work upbeat and ready to tackle the day, your team is more likely to follow your example.

When they’re having trouble with a job or at home, it’s up to you to refocus their attention. A great manager will know how to do that and get the best out of their people. They understand the importance of encouraging and incentivizing their people, as well as acknowledging their achievements.

They are an asset to any business.

6. Organization

Without a doubt, being organized is an essential managerial skill. You have to be, especially when you have a group of people reporting to you.

Not only are managers in charge of people, but they’re also in charge of budgets, project timelines, client expectations, and much more.

An organized manager will know what is achievable in a particular timeframe and what isn’t. They know what to prioritize on a daily, weekly, and monthly basis. They know who can be trusted to take a project and run with it and who needs more guidance.

They also have to be on top of their workload. Remember, you’re juggling many balls, and you’ll drop one if you’re disorganized.

7. Problem-Solving

As a business owner, I hire great managers because I don’t have the time or the inclination to deal with every little problem that crops up.

It’s your responsibility to anticipate potential issues and resolve them before they become a problem. Great managers know when a matter can be handled internally and when to involve the boss.

You’re able to work closely with your team to assess and develop a solution that adequately addresses the problem without causing unnecessary stress.

Here’re 6 Effective Ways to Enhance Your Problem Solving Skills.

8. Relationship-Building

Another vital managerial skill is the ability to build good relationships with people. Whether we’re talking about your team or your clients, great relationships are essential to the success of a company.

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Bridie Gallagher, Director of Glass Digital, reminds us that:

“People work best in a happy and supportive environment, so a good manager should be friendly, personable, and able to stay calm when things get tough.”

Mike Hardman, Marketing Manager at Alliance Online, adds that:

“(A great Manager) appreciates that each person is different and aims to build a rapport with each team member. This makes them feel like their manager sees them as an individual, opposed to simply a name on a rota.”

A great manager will make decisions that are in the best interest of their team. They create an environment where people are not afraid to ask questions. They know that you’re always available to listen and give careful consideration to your responses, which builds trust and makes working with you a pleasure.

9. Leadership

All good managers should be great leaders. It’s up to you to bring together and inspire a group of diverse people to work towards achieving a shared vision, and only an effective leader can do that.

Your role could include leading meetings, setting goals, supporting staff, assigning tasks, whatever. As long as you lead by example, you’ll set the tone for a happy and productive work environment.

This article on leadership and management is worth reading: Leadership vs Management: Is One Better Than the Other?

10. Time Management

Often, we think of time management as maximizing the day so that you or your team is always busy. But time costs money. On paper, a job might seem like a quick turnaround when, in reality, it’s far more complex.

A great manager will take into consideration how much time is needed to give thought to brainstorming, problem-solving, execution, and delivery before agreeing to a timeline. This allows them to recognize when unreasonable expectations are being set by owners or clients and address this upfront.

If you’re looking for ways to improve your time management skills, these tips can help: 12 Effective Time Management Skills for Managers

11. Mentoring

In my opinion, mentoring is probably one of the greatest skills that a manager can have. Every team member can be better and do better. A great manager recognizes untapped potential and helps their people to unlock it.

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They know how to build their people’s confidence—when to challenge, when to upskill, and when to step back and allow people to take charge.

Be open and willing to share your experiences and knowledge. And remember that their achievements are a reflection of the time and energy you have invested in them.

12. Planning

Building an efficient team requires an expert planner, someone who is a strategic thinker. You can plan for every stage of a project and anticipate potential obstacles or delays that may result well in advance. You’ll also know if the help of an independent consultant would be needed or if there will be time to upskill staff.

Not only can a great manager identify the best way to do things, but also which team members would be most suited to a particular task. This all helps to achieve company objectives on budget and on time without negatively impacting the team.

13. Empathy

The ability to empathize with your colleagues is a skill that, for some, doesn’t come naturally. But it is vital, and more importantly, teachable.

Digital expert and consultant, Rob Weatherhead argues that:

“It is difficult to manage people if you can’t understand their position. This doesn’t always mean agreeing with it, but if you can understand it, you can manage it accordingly.”

Remember, people are emotional beings. They will form stronger bonds with managers that demonstrate compassion.

The Bottom Line

A great manager won’t necessarily have all the above mentioned managerial skills, but they will have a combination. This allows them to nurture and build on the talents of their team members to achieve their goals.

If you are a manager or aspire to be a manager, use this list to identify where your key strengths lie and where improvement is needed, then take action.

More Tips on Team Management

Featured photo credit: CoWomen via unsplash.com

More by this author

Allan Dib

Rebellious Marketer, Serial Entrepreneur, Business Coach, and #1 Bestselling Author

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Last Updated on September 30, 2020

Effective vs Efficient: What’s the Difference Regarding Productivity?

Effective vs Efficient: What’s the Difference Regarding Productivity?

When it comes to being effective vs efficient, there are a lot of similarities, and because of this, they’re often misused and misinterpreted, both in daily use and application.

Every business should look for new ways to improve employee effectiveness and efficiency to save time and energy in the long term. Just because a company or employee has one, however, doesn’t necessarily mean that the other is equally present.

Utilizing both an effective and efficient methodology in nearly any capacity of work and life will yield high levels of productivity, while a lack of it will lead to a lack of positive results.

Before we discuss the various nuances between the word effective and efficient and how they factor into productivity, let’s break things down with a definition of their terms.

Effective vs Efficient

Effective is defined as “producing a decided, decisive, or desired effect.” Meanwhile, the word “efficient ” is defined as “capable of producing desired results with little or no waste (as of time or materials).”[1]

A rather simple way of explaining the differences between the two would be to consider a light bulb. Say that your porch light burned out and you decided that you wanted to replace the incandescent light bulb outside with an LED one. Either light bulb would be effective in accomplishing the goal of providing you with light at night, but the LED one would use less energy and therefore be the more efficient choice.

Now, if you incorrectly set a timer for the light, and it was turned on throughout the entire day, then you would be wasting energy. While the bulb is still performing the task of creating light in an efficient manner, it’s on during the wrong time of day and therefore not effective.

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The effective way is focused on accomplishing the goal, while the efficient method is focused on the best way of accomplishing the goal.

Whether we’re talking about a method, employee, or business, the subject in question can be either effective or efficient, or, in rare instances, they can be both.

When it comes to effective vs efficient, the goal of achieving maximum productivity is going to be a combination where the subject is effective and as efficient as possible in doing so.

Effectiveness in Success and Productivity

Being effective vs efficient is all about doing something that brings about the desired intent or effect[2]. If a pest control company is hired to rid a building’s infestation, and they employ “method A” and successfully completed the job, they’ve been effective at achieving the task.

The task was performed correctly, to the extent that the pest control company did what they were hired to do. As for how efficient “method A” was in completing the task, that’s another story.

If the pest control company took longer than expected to complete the job and used more resources than needed, then their efficiency in completing the task wasn’t particularly good. The client may feel that even though the job was completed, the value in the service wasn’t up to par.

When assessing the effectiveness of any business strategy, it’s wise to ask certain questions before moving forward:

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  • Has a target solution to the problem been identified?
  • What is the ideal response time for achieving the goal?
  • Does the cost balance out with the benefit?

Looking at these questions, a leader should ask to what extent a method, tool, or resource meets the above criteria and achieve the desired effect. If the subject in question doesn’t hit any of these marks, then productivity will likely suffer.

Efficiency in Success and Productivity

Efficiency is going to account for the resources and materials used in relation to the value of achieving the desired effect. Money, people, inventory, and (perhaps most importantly) time, all factor into the equation.

When it comes to being effective vs efficient, efficiency can be measured in numerous ways[3]. In general, the business that uses fewer materials or that is able to save time is going to be more efficient and have an advantage over the competition. This is assuming that they’re also effective, of course.

Consider a sales team for example. Let’s say that a company’s sales team is tasked with making 100 calls a week and that the members of that team are hitting their goal each week without any struggle.

The members on the sales team are effective in hitting their goal. However, the question of efficiency comes into play when management looks at how many of those calls turn into solid connections and closed deals.

If less than 10 percent of those calls generate a connection, the productivity is relatively low because the efficiency is not adequately balancing out with the effect. Management can either keep the same strategy or take a new approach.

Perhaps they break up their sales team with certain members handling different parts of the sales process, or they explore a better way of connecting with their customers through a communications company.

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The goal is ultimately going to be finding the right balance, where they’re being efficient with the resources they have to maximize their sales goals without stretching themselves too thin. Finding this balance is often easier said than done, but it’s incredibly important for any business that is going to thrive.

Combining Efficiency and Effectiveness to Maximize Productivity

Being effective vs efficient works best if both are pulled together for the best results.

If a business is ineffective in accomplishing its overall goal, and the customer doesn’t feel that the service is equated with the cost, then efficiency becomes largely irrelevant. The business may be speedy and use minimal resources, but they struggle to be effective. This may put them at risk of going under.

It’s for this reason that it’s best to shoot for being effective first, and then work on bringing efficiency into practice.

Improving productivity starts with taking the initiative to look at how effective a company, employee, or method is through performance reviews. Leaders should make a point to regularly examine performance at all levels on a whole, and take into account the results that are being generated.

Businesses and employees often succumb to inefficiency because they don’t look for a better way, or they lack the proper tools to be effective in the most efficient manner possible.

Similar to improving a manager or employee’s level of effectiveness, regularly measuring the resources needed to obtain the desired effect will ensure that efficiency is being accounted for. This involves everything from keeping track of inventory and expenses, to how communication is handled within an organization.

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By putting in place a baseline value for key metrics and checking them once changes have been made, a company will have a much better idea of the results they’re generating.

It’s no doubt a step-by-step process. By making concentrated efforts, weakness can be identified and rectified sooner rather than later when the damage is already done.

Bottom Line

Understanding the differences between being effective vs efficient is key when it comes to maximizing productivity. It’s simply working smart so that the intended results are achieved in the best way possible. Finding the optimal balance should be the ultimate goal for employees and businesses:

  • Take the steps that result in meeting the solution.
  • Review the process and figure out how to do it better.
  • Repeat the process with what has been learned in a more efficient manner.

And just like that, effective and efficient productivity is maximized.

More on How to Improve Productivity

Featured photo credit: Tim van der Kuip via unsplash.com

Reference

[1] Merriam-Webster: effective and efficient
[2] Mind Tools: Being Effective at Work
[3] Inc.: 8 Things Really Efficient People Do

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