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Published on December 4, 2019

How to Master Your Management Skills and Build a Strong Team

How to Master Your Management Skills and Build a Strong Team

Whether you work as a manager or not, you need strong management skills. Editors work with writers every day. Developers and designers have interns to lead. Even stay-at-home parents have children to raise and inspire .

In each of those roles, management means more than getting the work done. I’ve surrounded myself with some of the top sales speakers in the world and a message I always hear is that great managers focus on taking care of their people. They delegate strategically and set the example for how the team should interact.

What makes a great manager? Either in school or through practice, managers must learn a series of principles and management skills.

The Principles of Management

Leaders may have different styles, but their management skills rely on the same foundation. In the early 20th century, French engineer Henri Fayol laid out 14 principles in his book General and Industrial Management that are still taught today:

1. Division of Work

On every team, members have different abilities. It takes real management skills to divide work in a way that maximizes workers’ strengths while shoring up their weaknesses.

2. Authority and Responsibility

Every member of a team is responsible to some degree for its success. To hold everyone accountable to his or her responsibilities, management must have the authority to order, reward, and reprimand as necessary.

3. Discipline

Disciplined team members obey orders when they can and respectfully explain themselves when they can’t. Managers with discipline actively grow their management skills and hold their teams to account. Without discipline, teams fall apart.

4. Unity of Command

To avoid confusion, team members must take orders from and answer to one person. When multiple people are in charge, conflicting commands are inevitable.

5. Unity of Direction

To be a team, all members must be rowing in the same direction. Managers need to set clear objectives and develop a singular action plan.

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6. Subordination of Individual Needs

Teams fail when members serve their own interests. Workers and managers alike must put the needs of the group above their own, including the individual interests of the manager.

7. Remuneration

Managers must recognize workers for the contributions they make. Not all remuneration is monetary. In addition to financial compensation, managers can use compliments, titles, and privileges to make employees feel appreciated.

8. Centralization

On small teams, all decisions may be made by a single person. But on larger ones, executives may craft the high-level vision while leaving the implementation details to lower and middle managers.

9. Scalar Chain

Teams need structure. Especially if decision-making is decentralized, a chain of command should exist from the c-suite on down. Members must bring concerns directly to the link above them.

10. Order

Chaos is the enemy of management. Managers must provide order across multiple axes: social order, an orderly work environment, and orderly processes for completing work.

11. Equity

Teams don’t survive when their members don’t treat one another fairly. Managers must be kind and avoid playing favorites. Workers must be respectful of one another and their manager, even when the work is difficult.

12. Team Stability

Too much turnover compromises the competency and efficiency of the team. Managers must minimize disruptions by putting the right people in the right roles.

13. Initiative

Every member of a team has to be involved and interested in order for the group to do its best work. Managers must encourage employee initiatives, even when those new ideas conflict with existing ways of doing things.

14. Esprit de Corps

Roughly translated to “team spirit,” espirit de corps describes the importance of morale to a high-functioning team. By cultivating buy-in and unity among workers, managers create trust and culture.

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Managers don’t spend their days memorizing those principles, of course. What they do is build management skills, through experience as well as through continuing education, that help them put Fayol’s 14 principles into practice.

The Core Management Skills

Ask ten different managers what the most important management skills are, and you’ll get ten different responses. But you can bet the following ones will be popular answers:

Problem Solving

Managers solve problems that executives don’t want to deal with and everyday employees aren’t equipped to deal with. Those problems typically fall into one of three buckets: people, product, or process problems.

People problems concern team dynamics. When two workers on a team can’t seem to get along, it takes strong management skills to sort things out. Although executives typically handle high-level product strategy, they leave product problems like bugs and interface updates to managers of technical teams.

Process problems are the most common issues managers deal with. Customer complaints that fall through the cracks, copy mistakes that wind up in published content, and leaky sales pipelines mostly fall to managers.

Although every manager has his or her own preferred problem-solving techniques, there are a few common ones:

  • Ask “why?” What caused the problem in the first place? If you couldn’t sleep last night, the reason might be that you drank too much coffee. The solution, then, may be to cut yourself off at noon.
  • Brainstorm as many solutions as possible. Silly or simplistic answers are sometimes the best ones. Challenge yourself to spend five minutes ideating answers to a complex problem, refraining from judgment until after your timer goes off.
  • Change your phrasing. The way you discuss a problem influences how your team sees it. Use phrases like “What if,” or “Imagine” to convey possibility. Avoid terms like “impossible” or “too difficult.”

Listening

The best leaders are listeners. Although someone has to give the orders, those with real management skills listen to others’ ideas and concerns before they make a decision. When that choice does not line up with their workers’ suggestions, effective managers explain why.

Just as importantly, managers must listen to those above them. In a hierarchy, each link must carry out the orders of the person they report to. To lead their own teams effectively, managers need to understand the goals and wider plans of company executives.

Great managers also soak up ideas from people who aren’t on their team. Teams — even diverse, large ones — are bubbles. Ryan Hawk, who operates a podcast called the The Learning Leader Show, maintains a database of career and life advice that I really like that’s helped me become a better listener.

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In a journal or a private document, keep a running list of the best ideas associated with each group. Record insights and suggestions for improvement from your workers. Take notes on executive conversations about improving your management skills. Jot down bits of wisdom that motivate or inspire you, regardless of who said them.

Communication

Listening is only half the picture; managers must communicate openly and regularly up and down the chain of command.

When managers face a challenge that surpasses their management skills, they speak up to their superiors. When a team member keeps making the same mistake, they say something rather than let it slide. When a customer emails or asks to speak with them directly, they respond in a timely and professional manner.

Managers need to be masters of oral and written communication. Becoming a better verbal communicator is really a matter of three things:

  • Managing non-verbal cues. Making eye contact is a sign of respect and a request for the listener’s attention. Smiling makes people want to hear what you have to say. Fidgeting, on the other hand, indicates disinterest or a lack of confidence.
  • Being direct. Avoid going off on tangents or beating around the bush. Making your point in as few words as possible creates clarity and demonstrates respect for others’ time.
  • Using appropriate vocabulary. Be precise in your phrasing. Don’t call a catastrophe a mistake. Don’t use a phrase like “myocardial infarction” when “heart attack” will do.

The last two techniques also apply to written communication. To build your writing and management skills, read and write regularly. Emulate your favorite authors; chances are, they use the conversational-yet-professional style that you aim for in your own emails and memos.

Delegation

The whole reason managers are given teams to lead is so that they can accomplish more than they’d be able to as individuals. That’s why valuing time[1] and a focus on delegation is among the most important management skills.

After you’ve decided which tasks to delegate — which should be any that your team members can do better than you — determine the recipient. The delegatee’s technical skills should align with the task, but so should their temperament and soft skills.

Then, trust your team. As long as you’ve provided clear instructions and a deadline, you shouldn’t need to check in before the project is due. Publicly compliment and reward team members once the work is done.

Learn more about how to delegate effectively in this guide: How to Delegate Work Effectively (Step-By-Step Guide)

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Motivation

Of all the key management skills, motivation may be the most difficult to learn but also the most important one: 9 Reasons Why Motivation Matters in Leadership

How do you inspire someone to do what might be tedious work day in and day out?

For better or worse, there’s no one-size-fits-all strategy. People are motivated by different things. Raises and bonuses might light a fire under one person, while more paid time off might be the best reward for someone else.

Those with the best management skills use carrots liberally and sticks sparingly. Unless rewards aren’t working to change someone’s behavior, don’t punish them. Remember that if you aren’t ready to fire them, you have to maintain a positive working relationship.

Performance improvement plans are a good intermediary step. If the problem isn’t corrected after three or so months, then perhaps a demotion or pay cut should be on the table.

Final Thoughts

Strong teams don’t build themselves. Only leaders who understand both the principles and key management skills can turn a handful of employees into a well-oiled machine. Learn them, and you’ll have made more of a difference than any new marketing strategy or product feature every could.

More About Team Management

Featured photo credit: You X Ventures via unsplash.com

Reference

[1] Calendar: The Value of Time

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John Hall

John Hall is the co-founder and president of Calendar, a leading scheduling and productivity app that will change how we manage and invest our time.

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Last Updated on November 12, 2020

15 Reasons Why You Can’t Achieve Your Goals

15 Reasons Why You Can’t Achieve Your Goals

The truth about many of our failed goals is that we haven’t achieved them because we didn’t know how to set and accomplish goals effectively, rather than having not had enough willpower, determination, or fortitude. There are strings of mistakes standing in our way of accomplished goals. Fortunately for us, we don’t have to fall victim to these mistakes for 2015. There are many common mistakes we make with setting goals, but there are also surefire ways to fix them too.

Goal Setting

1. You make your goals too vague.

Instead of having a vague goal of “going to the gym,” make your goals specific—something like, “run a mile around the indoor track each morning.”

2. You have no way of knowing where you are with your goals.

It’s hard to recognize where you are at reaching your goal if you have no way of measuring where you are with it. Instead, make your goal measurable with questions such as, “how much?” or “how many?” This way, you always know where you stand with your goals.

3. You make your goals impossible to reach.

If it’s impossible of reaching, you’re simply not going to reach for it. Sometimes, our past behavior can predict our future behavior, which means if you have no sign of changing a behavior within a week, don’t set a goal that wants to accomplish that. While you can do many things you set your mind to, it’ll be much easier if you realize your capabilities, and judge your goals from there.

4. You only list your long-term goals.

Long-term goals tend to fizzle out because we’re stuck on the larger view rather than what we need to accomplish in the here and now to get there. Instead, list out all the short-term goals involved with your long-term goal. For instance, if you want to seek a publisher for a book you’ve written, your short-term goals might involve your marketing your writing and writing for more magazines in order to accomplished your goal of publishing. By listing out the short-term goals involved with your long-term goal, you’ll focus more on doing what’s in front of you.

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5. You write your goals as negative statements.

It’s hard to reach a goal that’s worded as, “don’t fall into this stupid trap.” That’s not inspiring, and when you’re first starting out, you need inspiration to stay committed to your goal. Instead, make your goals positive statements, such as, “Be a friend who says yes more” rather than, “Stop being an idiot to your friends.”

6. You leave your goals in your head.

Don’t keep your goals stuck in your head. Write them down somewhere and keep them visible. It’s a way making your goals real and holding yourself accountable for achieving them.

Achieving Goals

7. You only focus on achieving one goal at a time, and you struggle each time.

In order to keep achieving your goals, one right after the others, you need to build the healthy habits to do so. For instance, if you want to write a book, developing a habit of writing each morning. If you want to lose weight and eventually run a marathon, develop a habit of running each morning. Focus on buildign habits, and your other goals in the future will come easier.

Studies show that it takes about 66 days on average to change or develop a habit.[1] If you focus on forming one habit every 66 days, that’ll get you closer to accomplishing your goals, and you’ll also build the capability to achieve more and more goals later on with the help of your newly formed habits.

8. You live in an environment that doesn’t support your goals.

Gary Keller and Jay Papasan in their book, The One Thing, state that environments are made up of people and places. They state that these two factors must line up to support your goals. Otherwise, they would cause friction to your goals. So make sure the people who surround you and your location both add something to your goals rather than take away from them.

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9. You get stuck on the end result with your goals.

James Clear brilliantly suggests that our focus should be on the systems we implement to reach our goals rather than the actual end result. For instance, if you’re trying to be healthier with your diet, focus more on sticking to your diet plan rather than on your desired end result. It’ll keep you more concentrated on what’s right in front of you rather than what’s up in the sky.

Keeping Motivated

10. You get discouraged with your mess-ups.

When I wake up each morning, I focus all my effort in building a small-win for myself. Why? Because we need confidence and momentum if we want to keep plowing through the obstacles of accomplishing our goals. Starting my day with small wins helps me forget what mess-ups I had yesterday, and be able to reset.

Your win can be as small as getting out of bed to writing a paragraph in your book. Whatever the case may be, highlight the victories when they come along, and don’t pay much attention to whatever mess-ups happened yesterday.

11. You downplay your wins.

When a win comes along, don’t downplay it or be too humble about it. Instead, make it a big deal. Celebrate each time you get closer to your goal with either a party or quality time doing what you love.

12. You get discouraged by all the work you have to do for your goals.

What happens when you focus on everything that’s in front of you is that you can lose sight of the big picture—what you’re actually doing this for and why you want to achieve it. By learning how to filter the big picture through your every day small goals, you’ll be able to keep your motivation for the long haul. Never let go of the big picture.

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13. You waste your downtime.

When I take a break, I usually fill my downtime with activities that further me toward my goals. For instance, I listen to podcasts about writing or entrepreneurship during my lunch times. This keeps my mind focused on the goal, and also utilizes my downtime with motivation to keep trying for my goals.

Wondering what you can do during your downtime? Here’re 20 Productive Ways to Use the Time.

14. You have no system of accountability.

If you announce your goal publicly, or promise to offer something to people, those people suddenly depend on your accomplishment. They are suddenly concerned for your goals, and help make sure you achieve them. Don’t see this as a burden. Instead, use it to fuel your hard work. Have people depend on you and you’ll be motivated to not let them down.

15. You fall victim to all your negative behaviors you’re trying to avoid with your goals.

Instead of making a “to-do” list, make a list of all the behaviors, patterns, and thinking you need to avoid if you ever want to reach your goal. For instance, you might want to chart down, “avoid Netflix” or “don’t think negatively about my capability.” By doing this, you’ll have a visible reminder of all the behavior you need to avoid in order to accomplish your goals. But make sure you balance this list out with your goals listed as positive statements.

How To Stop Failing Your Goal?

If you want to stop failing your goal and finally reach it, don’t miss these actionable tips explained by Jade in this episode of The Lifehack Show:

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Bottom Line

Overcoming our mistakes is the first step to building healthy systems for our goals. If you find one of these cogs jamming the gears to your goal-setting system, I hope you follow these solutions to keep your system healthy and able to churn out more goals.

Make this year where you finally achieve what you’ve only dreamed of.

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Featured photo credit: NORTHFOLK via unsplash.com

Reference

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