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Published on February 12, 2019

10 Ways to Improve Team Management Skills and Boost Performance

10 Ways to Improve Team Management Skills and Boost Performance

I have spent the majority of my life as an entrepreneur, as did my father, grandfather and great-grandfather. It just seemed to be something in our genes that made us want to stretch out our wings and do our own thing.

But a few years ago, I sold my businesses and got tired of the golf 5 days a week. Not to mention that health insurance as well as other costs where going up and my income wasn’t. So I decided to take a job as a manager with a fortune 500 company. Here I would get income, benefits and a taste of corporate life that I had never experienced.

I lasted two months! In my opinion, the management style hurt productivity much more than it helped. As a manager, I was expected to rule my team with an iron fist. It was literally in their handbook that no matter how good an employee was, there was no such thing as a perfect employee so I was to address the most minor issues with the best employees. This never helped team cohesiveness and frankly created resentment between management and employee.

So after two months, I walked into the bosses office and said that I was not fit for the corporate culture at this company. Despite never telling me I had done a good job, he started offering me incentives to stay, more pay, a better position etc… But I knew that this was the companies culture from the beginning and it wasn’t going to change, so I politely declined and started my own affiliate marketing business.

Now over the years I have owned and operated many different types of businesses with the number of employees ranging from 1 (me), to over 400 and plenty in-between, I have tried many different management styles and while depending on the business and who your employees are, some management styles worked better than others. But generally, I have found ten relatively simple ways to improve team management skills and boost productivity.

I have found that if you’re an owner, high level executive or just a manager of a single team of people these ten tips can boost productivity in almost every situation:

1. Be Clear About Your Goals and Write Them Down

Now this part in particular needs to be written by the owner or CEO, as the lower level managers will take those goals and apply them to their own teams of people.

Note that this doesn’t mean writing down “We are going to make widgets and become the most profitable widget maker in the world.” Anyone could come up with that. Your goals must be clear and attainable and have ways to measure progress. A much clearer goal would be to increase profits by 10% in a year. You can then have specific goals for the managers of different departments.

For example the goal for the marketing manager may be to find new and more efficient ways of marketing so that your marketing efforts reach 5% more customers with the same budget. The production manager may have some good ideas about streamlining production to increase productivity. A goal for the sales manager maybe to break into a new or untapped market.

The important thing is that your overall goals are clear, all of your managers are on board and know what is expected of them and that you continuously monitor each departments progress. This process should be repeated by your managers to their team members.

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2. Come up with Objectives

Now this may sound the same a coming up with goals, but it’s not.

Goals can be thought of as the end result, where you want to be. Objectives are the steps you must take to reach the goals. Take a look at this article to know their differences:

Goals vs Objectives: How to Use Them to Become Successful in Life?

For example. a goal might be to increase customer satisfaction and the objectives to getting there might include faster shipping times, easier returns and improvements in customer service etc.

4. Hire Competent People, Then Get out of Their Way

As a manager, your boss or senior executive should have gone over the companies goals so that you have a good understanding of where the company wants to be. A good manager should set out clear goals for the department with reasonable, attainable and measurable goals. You can then take the goals that have been set for your department and give them to each employee according to their skill level.

Now you may have noticed the second part of the tip was to “get out of their way.” This is only if you hired the people who have the correct skills. Part of your job as a manager is to check on and measure progress of your employees. If you are finding someone who just can’t seem to keep up, try setting them up with a mentor, or even beak down their job responsibilities so they don’t seem overwhelming.

But the bottom line is that you have a responsibility to the company to get your part of the overall mission finished on time and done well, otherwise it reflex on you as a manager. While no one likes it, termination maybe the only solution.

5. Have Regular Meetings with Your Staff

Problems, issues and bottlenecks will inevitably arise in any organization. Part of your job as a manager is to identify the issues and correct them before they become problems.

Having regular productive meetings with your staff is key to identifying problems before they get out of control.

Let’s just say that your employees are having a hard time shipping items on time because they can’t get them from the warehouse soon enough. This is where you earn your money!

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What you don’t want is people from the shipping department calling up the warehouse and it turning into a screaming match. It’s time for a meeting with the warehouse manager. Perhaps the issue is that they aren’t getting reliable predictions about the number of units being sold each month. Now we have identified the problem, a lack of communication between sales and warehouse.

Almost all issues arise because of a lack (or problem with) communication. A good manager will be the go between for the team and the managers of the other teams. As long as cool heads prevail, you can almost always come up with a solution that satisfies everyone.

6. Use the “Sandwich” Method When Dealing with Problems That Arise from Otherwise Good Employees

Everyone makes mistakes, some are small and can be dealt with a memo to the team or a quick word with the offending employee. However, an otherwise excellent employee can make a major mistake that can cause a serious disruption to your units responsibility. These types of problems need to be addressed by you, the manager.

As long as this is a one time occurrence and the employee has not had issues in the past. The sandwich approach is the the best.

Start by explaining that the employee is valuable to the organization and that their work has generally been a positive influence in the company.

Next address the problem that occurred and what steps could be taken to avoid simular problem in the future.

Close the conversation by reiterating the value the employee has to the company and reinforce the steps that will be taken to avoid the problem again.

7. Always Remember That Examples Work Better Than Positive Reinforcement or Negative Reinforcement

The carrot and the stick has always been a resource for managing employees. You can use the carrot to entice your employees to do what you want, or you can use the stick to punish the employees for not doing what was expected of them. Or you can be an example of whats expected of them.[1]

As I said before, everyone screws up, including you. When you do screw up, take responsibility for it!

Part of your job as a manager is to be an example to those you manage. Be open about your mistakes and the steps you are taking to avoid doing the same thing in the future. After all, you can’t expect your employees to admit mistakes if you’re not the example.

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There should be a process in place for when things like this happens. Acknowledge the problem, analyze the root cause of the problem, implement procedures to avoid reoccurrence of the mistake, evaluate the solution you’ve come up with and, if it works, move on.

8. Be Smart About Building Your Team

As a manager, you have to deal with a lot of different situations, people and personalities. You also are going to be given new and sometimes more responsibilities, including things like budgeting, forecasts, presentations and payroll. So think seriously about your own strengths and weaknesses so you can hire accordingly.

You want people who will complement your strengths and help you with your weaknesses. There’s an old saying that you should “hire slow and fire quickly “.[2] It’s a good thing to keep in mind, take your time to find the right person for the job.

Once you have trained them and given them all the tools for the job, then you can evaluate them. If for whatever reason they aren’t living up to expectations (that you were clear about!) Then, it might be best to terminate them quickly and search for a new person.

I see so many situations where a person is hired for a job that they aren’t qualified for or just can’t do a good job at and they stay there year after year. Keeping the wrong people will hurt your team, inspire resentment with the other team members and you’ll spend a lot more time babysitting instead of focusing on more important things.

This actually goes back to taking responsibility for your mistakes. You’ve identified the mistake of hiring the wrong person, so solve it quickly, rectify it by hiring the right person and move on.

9. Maintain a Positive Attitude and Promote It Within Your Team

We’ve all had that grumpy boss or coworker who never seemed to care much. Did you respect and look up to them? Of course not, people are naturally attracted to others who have an upbeat positive attitude.

Having a positive attitude will make your job as a manager so much easier just because people are much more likely to follow you.

As for your team, encourage team building activities. We know that not everyone will like or even get along with everyone else. So use team building exercises as a way to make sure that your team stays goal orientated.

10. Don’t Forget to Use Positive Reinforcement

Often, we get too caught up in what we are doing. After all, as managers, we are usually juggling several different issues, problems and deadlines all at once, that we forget to just say “thank you”.

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Don’t have the attitude that your employees are just doing their jobs. That project deadline that got pushed up, the unexpected project that got dropped on your teams lap make everyone’s life harder. Especially yours, you now have one more ball to juggle.

So when that project gets done on time or you made the new deadline, don’t forget to show gratitude to your team who were the ones that really made it possible. Yes, you still have 4 balls juggling in the air, but just like having a positive attitude makes you a more effective leader.

Positive reinforcement strengthens that manager employee relationship.[3] It can take many different forms, and will vary by company, some may allow an extra day of PTO, gift cards, public recognition or just a private acknowledgement from you the boss, whatever form it takes it’s important that their achievements are appreciated.

The Bottom Line

Managers have multiple responsibilities and jobs to preform, and I can guarantee that one of the most important tasks of management is to utilize all the company’s assets in the most efficient and productive way possible.

If you manage employees, then they represent a large company asset that you have an obligation to run as productively as possible.

By giving your employees the proper training up-front and practicing good communication techniques, you can minimize the time you spend fixing mistakes and focus on delivering on-time projects and new business. This can mean a huge increase in productivity at minimal costs.

I don’t know any boss that wouldn’t like to see a boost in performance that takes little to no investment. So set yourself up for success with these 10 tips to improve team management skills and boost performance.

Featured photo credit: rawpixel via unsplash.com

Reference

More by this author

David Carpenter

Lifelong entrepreneur and business owner helping others to realize the American Dream of business ownership

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Last Updated on August 20, 2019

26 Useful Things to Learn Now That Will Change Your Life

26 Useful Things to Learn Now That Will Change Your Life

If you pay attention to your everyday life careful enough, you’ll know that you can learn from everything and everyone you come across. Our life is basically full of useful lessons that we should learn.

Here are 26 useful things to learn that Abhishek A. Singh shared on Quora. Let’s see how these life theories would lead you to live a different life.

1. Primacy and recency: People mostly remember the first and last things that occurred, barely the middle.

When scheduling an interview, ask the employer the time slots they do interviews and try to be the first or the last.

2. If you work in a bar or in customer service of any kind, put a mirror behind you at the counter.

In this way, angry customers who approach you will have to see themselves in the mirror behind you and the chance of them behaving irrationally will be lowered significantly.

3. Once you make a sales pitch, don’t say anything else.

This works in sales, but it can also be applied in other ways.

My previous boss was training me and just gave me pointers. I was working at a gym trying to sell memberships. He told me that once I got all the small talk out of the way and presented the prices, the first person to talk would lose.

It didn’t seem like a big deal but it actually worked. Often there were long periods of awkward silence as the person tried to come up with some excuses, but usually they bought.

4. If you ask someone a question and they only partially answer, just wait.

If you stay silent and keep eye contact, they will usually continue to talk.

5. Chew gum when you’re approaching a situation that would make you nervous, like public speaking or bungee jumping.

When we eat, our brain tell ourselves, “I would not be eating if I were danger. So I’m not in danger.” This has helped me to stay calm.

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6. People will always remember how you made them feel, not what you said.

Also, most people like talking about themselves; so ask lots of questions about them.

7. When you’re learning something new, teach it to a friend. Let them ask you questions about it.

If you’re able to teach something well, you will be sure that you’ve understood it very well.

8. If you get yourself to be really happy and excited to see other people, they will react the same to you.

It doesn’t always happen the first time, but it will definitely happen the next time.

9. The physical effects of stress — breathing rate and heart rate — are almost identical to the physical effects of courage.

When you’re feeling stressed in any situations, immediately reframe it : Your body is getting ready to be courageous, you are NOT stressed.

10. Pay attention to people’s feet.

If you approach two people in the middle of a conversation, and they only turn their torsos and not their feet, they don’t want you to join in the conversation.

Similarly, if you are in a conversation with a coworker who you think is paying attention to you and their torso is turned towards you but their feet are facing in another direction, they want the conversation to end.

11. Confidence is more important than knowledge.

Don’t be intimidated by anyone, everyone is playing a role and wearing a mask.

12. If you pretend to be something for long enough, you will eventually become it.

Fake it till you make it. Period.

13. Not to be creepy, but if you want to stare at someone unashamedly, look directly past them and wait for them to try and meet your eyes.

When they fail to do that, they’ll look around (usually nervously for a second) they won’t look at you again for some time. This is your chance to straight up stare at this person for at least 45 seconds.

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And as suggested by Brian Stutzman:

If you’re staring at someone and get caught, DON’T turn your head or your body to look away, because that just confirms that you were staring.

Just move your EYEBALLS off the person. Unlike turning your head, it’s instantaneous. And the person will think you were just looking at something behind them and that they were mistaken for thinking you were staring. Do it confidently, and ignore any reaction from the person, and you can sell it every single time.

After a second, you can even look back at them with a “Why are you staring at me?” look on your face to really cement the deal!

14. Build a network.

Become the information source, and let the information be yours. Even grabbing a beer with a former colleague once a year will keep you in the loop at the old office.

Former coworkers might have gotten a new position in that office you always wanted to work in, great! Go to them for a beer, and ask about the office. It’s all about connections and information.

15. If you are angry at the person in front of you driving like a grandmother…

Pretend it is your grandmother, it will significantly reduce your road rage.

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    16. Stand up straight.

    No slouching, hands out of pockets, and head held up high. It’s not just a cliche — you literally feel better and people around you feel more confident in you.

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    17. Avoid saying “I think,” and “I believe” unless absolutely necessary.

    These are phrases that do not evoke confidence, and will literally do you no good.

    18. When feeling anxious, clean up your home or work space.

    You will feel happier and more accomplished than before.

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      19. Always buy the first pitcher or round of drinks.

      You’d be surprised how long you could drink on the phrase “I bought the first one.”

      20. Going into an interview… be interested in your interviewers.

      If you focus on learning about them, you’ll seem to be more interesting and dynamic. (Again, people love to talk about themselves.)

      21. Pay attention parents! Always give your kid a choice that makes them think they are in control.

      For instance, when I want my son to put his shoes on I will say ,”do you want to put your star wars shoes on or your shark shoes on?”

      Pro-tip: In some cases, this works on adults.

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        22. Your action affects your attitude more than your attitude affects your action.

        As my former teacher said “You can jump and dance FOR joy, but you can also jump and dance yourself joyful.”

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        23. When a group of people laugh, people will instinctively look at the person they feel closest to in that group.

        Notice who you look at and who look at you when you laugh with a group of people!

        24. If you want to build rapport or gain someone’s trust quickly, match their body posture and position.

        If someone is sitting with her legs crossed, cross your legs. If they’re leaning away from you, lean away from them. If they’re leaning towards you, lean towards them.

        Mirroring and matching body position is a subconscious way to tell if someone trusts you or is comfortable with you. If you’re sitting with your arms crossed and you notice someone else is sitting with her arms crossed, that is a good indicator that you have/are successfully built/building rapport with that person.

        25. The Benjamin Franklin Effect (suggested by Matt Miller)

        I find the basis of the Benjamin Franklin effect is very useful and extends far beyond pencil borrowing. This knowledge is useful in the world of flirting too.

        Asking a girl in your class if you can borrow a pencil or her notes or to explain the homework will make her more likely to like you than if you let her borrow your stuff or are the one to help her. Even just asking a girl to buy you drinks (facetiously) leaves a much bigger impression than offering to or actually buying a girl a drink.

        The best part is it kills 3 birds with one stone: you get the advantages of the favor itself, the person subconsciously likes you more, and it makes them more open to future favors and conversation.

        26. Handle panic and anxiety behaviors by tapping fingers (Suggested by Jade Barbee)

        When you’re feeling stressed, worried or angry, tap each finger tip while thinking (or speaking quietly) a few specific words about what is bothering you. Repeat the same words while tapping each of your 10 fingers, including thumbs.

        For example, tap while saying, “I’m so angry with her…” Doing so will likely take the charge out of the feeling and return you to a more resourceful (better feeling) state of being. It’s called EFT (Emotional Freedom Technique) or “tapping,” and it is useful in many life situations – emotional sadness, physical pain, food cravings, traumatic memories…

        Featured photo credit: Nicole Wolf via unsplash.com

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