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Last Updated on October 16, 2019

How a Lack of Communication Can Cost Your Career

How a Lack of Communication Can Cost Your Career

The power of effective communication is amazing. A company that clearly communicates their strategy can get everyone working towards the same goal. Alternatively, a company that has a lack of communicate strategy clearly isn’t going to get good buy-in from the folks that work there because they don’t know the vision.

If you’ve seen someone who delivers a speech that moves you to do something, you’ve seen powerful communication in action. Someone who is able to motivate others through the effectiveness of delivering a message is quite powerful indeed. When it gives you tingles, you know it’s great.

I realized the power of communication way back in my days as a Kinko’s store manager. I can’t really describe how many orders didn’t turn out the way they should have due to lack of communication. This happened both when a customer would not clearly explain what they were wanting as well as the co-worker who didn’t effectively communicate what our capabilities were. The majority of these mistakes boiled down to a lack of communication.

We’ve all read about how you have to speak up to get what you want. If you are in a relationship and don’t effectively communicate your wants and needs to your partner, chances are you won’t receive those wants and needs. This is true in just about any situation. The same thing is true at work. If you don’t communicate what you want out of a career or what is important to you, chances are it will drastically impact your career. A lack of communication at work can have a detrimental effect in many ways.

Stating what you want isn’t selfish, it’s required for you to have the relationship or career that you want. The ability to communicate well is a huge bonus in helping you attain the career you want.

How a Lack of Communication Can Drastically Impact Your Career

If you think about it, every day at work you are building your reputation. As you gain experience in your field, you are also building your name. Your name, your reputation, your status, your character, and your standing in your company and field are being created each and every day by what you do. Or by what you don’t do.

You might become known as someone who gets things done. Maybe you’re the person that always has a creative solution. When an important project comes up it might be your name that comes to mind to lead the team.

If you have poor communication skills or a lack of communication, your name probably isn’t the one that comes to mind when that big project comes up. Or a fat raise. Not to mention a promotion. Here are some reasons why:

You won’t get the support or tools you need to succeed.

How do you expect to get the tools and resources you need to do the best possible work if you aren’t able to communicate it? You can’t!

A lack of communication will keep you with whatever resources you have. It’s up to you to know what you need to be successful in your job and communicate that need.

One of the biggest ones is ongoing development of your work skills. You have to stay on top of what’s current (and ask for it) or you won’t stay relevant in your field. This happens a lot in dynamic industries such as technology.

There’s a good possibility you’ll be misunderstood.

When you aren’t able to articulate your thoughts and ideas clearly, you put yourself at a big disadvantage. It’s much easier for people to misunderstand what you mean or your position on something if you lack communication skills.

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If you are unable to get your point across, it’s easy for your coworkers to simply assume what you mean, whether they are right or not.

A lack of communication greatly increases the chances you will be misunderstood.

You could get left out or misinformed.

People who are poor communicators or lack communication skills tend to be bad listeners.

Bad listeners do not pay as much attention to what’s being said as they should. They also wind up interrupting a lot and jump to their own conclusions without really knowing what’s going on.

These type people find themselves getting left out of more and more conversations because their coworkers get tired of dealing with them.

Nobody likes to work with someone who interrupts all the time and never really listens. After a while the only person they have left to talk to is themselves.

Lack of communication creates doubt and uncertainty.

This is especially true if you are a manager of people. A lack of communication to your team can create a lot of uncertainty.

I know people who weren’t really sure what they were responsible for in their roles because their manager never communicated goals and expectations.

Unfortunately this is not uncommon. This holds true even with working with other people.

If you aren’t able to communicate to others what you are doing or what’s going on, you are going to instill doubt.

Your lack of communication can lead to rumors and gossip.

When we don’t hear about something, it’s human nature to fill in the blanks with our own version. We don’t like uncertainty so will solve the mystery ourselves when we have a lack of communication from someone we work with.

Your annual review is 2 months overdue and you haven’t heard anything from your boss? They might be considering eliminating your position. One of your coworkers is always out of the office on Friday afternoons? They probably get special treatment for some reason.

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See how this lack of communication can cause rumors and speculation?

Now that we’ve looked at some ways that a lack of communication can drastically impact your career, let’s look at how you can improve your communication skills.

10 Ways to Improve Your Communication Skills

When you think about improving your communication skills at work you need to look at the primary ways we communicate, verbal and written.

Let’s take a look at how to improve both your written and verbal communication skills.

Verbal

1. Less is more

Have you ever walked out of a meeting and felt like the other person spoke the whole time and you learned nothing? Don’t be that person.

When you speak at work make it short and sweet. It’s fine to catch up and talk about the weather but when it’s time to talk about the important stuff, don’t overload your audience with a word avalanche.

2. Be a good listener

It may seem funny to be a good listener in order to be a good communicator but it actually makes sense.

When you show that you actually listen and care about what other people are saying it shows that you understand their needs. This enables you to build trust in the relationship. It’s key.

3. Be confident

When you speak with confidence, it shows that you know what you are talking about.

This isn’t just about verbal, it’s also about your body language. Speak in a clear tone of voice and maintain eye contact when speaking with someone. This conveys your confidence.

4. Think before you open your mouth

When you have a fairly good idea of what you are going to say before you actually speak, you are able to convey your ideas more clearly. This also helps you eliminate longer pauses when you are speaking.

5. Concise

Ever read the Einstein quote “If you can’t explain it simply, you don’t understand it well enough”? Sage words from an incredibly wise man.

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This is so true at work as well. You have to be able to communicate your thoughts and ideas clearly and simply so other people can understand you. Critical.

Written

6. Check your grammar and spelling

This is number one for a reason. At work, it is vitally important that you do not have grammatical errors in your written communication. This includes reports as well as emails.

Having typos peppered into your written communication makes others think that you are too lazy or sloppy to care about spelling. Bad news.

7. Clear and concise

This is just as important in written as it is in verbal.

Most of us receive way too many emails at work. Nobody likes wading through seas of information to find the one or two points they need. There’s no need to put a lot of filler in when less will do.

8. Know your audience

If you are composing an email to the President of your company, you should write in a certain tone.

If the email is to your coworker that you have lunch with every day and go get after work drinks on a weekly basis, you probably don’t need to be as formal.

Write to your audience.

9. Use structure

This goes along with being clear and concise. If you write emails in one long paragraph consisting of 1,000 words, you are making your readers eyes glaze over.

Use things like subheadings, bullet points, and numbering when needed to break up the words and create some nice structure that flows. This is true in any written documentation whether it be reports, emails, or something else.

10. Use names

To make it more friendly and engaging, use your audience names when possible. Obviously you can’t do this in a formal report but with emails and similar you sure can.

I have found that wrapping up with someone’s name also helps them respond in a more timely and positive manner. Something like:

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“As you can see Jim, this will go a long way to helping us get the Morris account, I look forward to hearing back from you soon”.

Strong Communication Makes Your Career Better

When you develop strong communication skills, it can help your career in many ways.

First of all, strong communication skills show confidence in yourself and your ideas. This is a great quality to have in general and certainly at work. When you are confident in your abilities, it makes others see you as a leader.

Strong communication skills helps you get your points across. When you can clearly and concisely state your view on important points, you are clearly understood. When you are clearly understood, it helps others buy into your ideas easier.

Possessing the ability to convey what you need effectively will help you get the tools and resources you need to do your job the best you can. When you can articulate to your boss that going to a conference helps you stay at the top of your game, you’ve got a good chance of going.

If your boss is like mine, he or she will make you show the ROI (return on investment) for getting new resources. Not hard to do if you can communicate well.

Having good communication is a skill senior leadership looks for in others to help lead teams. I know I’ve been around managers who lead a team but are bad a communicating goals, processes, and expectations. It leads to under performing groups and subpar results. Not exactly leadership material.

If you are a leader, then having strong communication skills is critical to getting others to follow your vision. Working for a leader with poor communication skills to share their vision only leads to a boat going in circles. Who wants to be on that ride?

Bottom Line

We’ve explored how a lack of communication can drastically impact your career. When you show a lack of communication, it can drastically impact how successful a career you have.

Speak up to get what you want. Having strong communication skills can help you do just that.

Let’s communicate, people!

More About Effective Communication

Featured photo credit: rawpixel via unsplash.com

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Mat Apodaca

On a mission to share about how communication in the workplace and personal relationships plays a large role in your happiness

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Last Updated on April 6, 2020

10 Powerful Ways to Influence People Positively

10 Powerful Ways to Influence People Positively

Most discussions on positively influencing others eventually touch on Dale Carnegie’s seminal work, How to Win Friends and Influence People. Written more than 83 years ago, the book touches on a core component of human interaction, building strong relationships. It is no wonder why.

Everything that we do hinges on our ability to connect with others and formulate deep relationships. You cannot sell a house, buy a house, advance in most careers, sell a product, pitch a story, teach a course, etc. without building healthy relationships. Managers get the best results from their teams, not through brute force, but to careful appeals to their sensibilities, occasional withdrawals from the reservoir of respect they’ve built. Using these tactics, they can influence others to excellence, to productivity, and to success.

Carnegie’s book is great. Of course, there are other resources too. Most of us have someone in our lives who positively influences us. The truth is positively influencing people is about centering the humanity of others. Chances are, you know someone who is really good at making others feel like stars. They can get you to do things that the average person cannot. Where the requests of others sound like fingernails on a chalkboard, the request from this special person sounds like music to your ears. You’re delighted to not only listen but also to oblige.

So how to influence people in a positive way? Read on for tips.

1. Be Authentic

To influence people in a positive way, be authentic. Rather than being a carbon copy of someone else’s version of authenticity, uncover what it is that makes you unique.

Discover your unique take on an issue and then live up to and honor that. Once of the reasons social media influencers are so powerful is that they have carved out a niche for themselves or taken a common issue and approached it from a novel or uncommon way. People instinctually appreciate people whose public persona matches their private values.

Contradictions bother us because we crave stability. When someone professes to be one way, but lives contrary to that profession, it signals that they are confused or untrustworthy and thereby, inauthentic. Neither of these combinations bode well for positively influencing others.

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2. Listen

Growing up, my father would tell me to listen to what others said. He told me if I listened carefully, I would know all I needed to know about a person’s character, desires and needs.

To positively influence others, you must listen to what is spoken and what is left unsaid. Therein lies the explanation for what people need in order to feel validated, supported and seen. If a person feels they are invisible, and unseen by their superiors, they are less likely to be positively influenced by that person.

Listening meets a person’s primary need of validation and acceptance.

Take a look at this guide on how to be a better listener: How to Practice Active Listening (A Step-By-Step Guide)

3. Become an Expert

Most people are predisposed to listen to, if not respect, authority. If you want to positively influence others, become an authority in the area in which you seek to lead others. Research and read everything you can about the given topic, and then look for opportunities to put your education into practice.

You can argue over opinions. You cannot argue, or it is unwise to argue, over facts and experts come with facts.

4. Lead with Story

From years of working in the public relations space, I know that personal narratives, testimonials and impact stories are incredibly powerful. But I never cease to be amazed with how effective a well-timed and told story can be.

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If you want to influence people, learn to tell stories. Your stories should be related to the issue or concept you are discussing. They should be an analogy or metaphor that explains your topic in ordinary terms and in vivid detail. To learn more about how to tell powerful stories, and the ethics of storytelling, take a look at this article: How To Tell An Interesting Story In 4 Simple Steps

5. Lead by Example

It is incredibly inspiring to watch passionate, talented people at work or play. One of the reasons a person who is not an athlete can be in awe of athletic prowess is because human nature appreciates the extraordinary. When we watch the Olympics, Olympic trials, gymnastic competitions, ice skating, and other competitive sports, we can recognize the effort of people who day in and day out give their all. C

ase in point: Simone Biles. The gymnast extraordinaire won her 6TH all-around title at the U.S. Gymnastics Championships after doing a triple double. She was the first woman to do so. Watching her gave me chills. Even non-gymnasts and non-competitive athletes can appreciate the talent required to pull off such a remarkable feat.

We celebrate remarkable accomplishments and believe that their example is proof that we too can accomplish something great, even if it isn’t qualifying for the Olympics. To influence people in a positive way, we must lead by example, lead with intention and execute with excellence.

6. Catch People Doing Good

A powerful way to influence people in a positive way is to catch people doing good. Instead of looking for problems, look for successes. Look for often overlooked, but critically important things that your peers, subordinates and managers do that make the work more effective and more enjoyable.

Once you catch people doing good, name and notice their contributions.

7. Be Effusive with Praise

It did not take me long to notice a remarkable trait of a former boss. He not only began and ended meetings with praise, but he peppered praise throughout the entire meeting. He found a way to celebrate the unique attributes and skills of his team members. He was able to quickly and accurately assess what people were doing well and then let them and their colleagues know.

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Meetings were not just an occasion to go through a “To Do” list, they were opportunities to celebrate accomplishments, no matter how small they are.

8. Be Kind Rather Than Right

I am going to level with you; this one is tough. It is easy to get caught up in a cycle of proving oneself. For people who lack confidence, or people who prioritize the opinions of others, being right is important. The validation that comes with being perceived as “right” feeds one’s ego. But in the quest to be “right,” we can hurt other people. Once we’ve hurt someone by being unkind, it is much harder to get them to listen to what we’re trying to influence them to do.

The antidote to influencing others via bullying is to prioritize kindness above rightness. You can be kind and still stand firm in your position. For instance, many people think that they need others to validate their experience. If a person does not see the situation you experienced in the way you see it, you get upset. But your experience is your experience.

If you and your friends go out to eat and you get food poisoning, you do not need your friends to agree that the food served at the restaurant was problematic for you. Your own experience of getting food poisoning is all the validation you need. Therefore, taking time to be right is essentially wasted and, if you were unkind in seeking validation for your food-poison experience, now you’ve really lost points.

9. Understand a Person’s Logical, Emotional and Cooperative Needs

The Center for Creative Leadership has argued that the best way to influence others is to appeal to their logical, emotional and cooperative needs. Their logical need is their rational and educational need. Their emotional need is the information that touches them in a deeply personal manner. The cooperative need is understanding the level of cooperation various individuals need and then appropriately offering it.

The trick with this system is to understand that different people need different things. For some people, a strong emotional appeal will outweigh logical explanations. For others, having an opportunity to collaborate will override emotional connection.

If you know your audience, you will know what they need in order to be positively influenced. If you have limited information about the people whom you are attempting to influence, you will be ineffective.

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10. Understand Your Lane

If you want to positively influence others, operate from your sphere of influence. Operate from your place of expertise. Leave everything else to others. Gone are the days when being a jack of all trades is celebrated.

Most people appreciate brands that understand their target audience and then deliver on what that audience wants. When you focus on what you are uniquely gifted and qualified to do, and then offer that gift to the people who need it, you are likely more effective. This effectiveness is attractive.

You cannot positively influence others if you are more preoccupied by what others do well versus what you do well.

Final Thoughts

Influencing people is about centering your humanity. If you want to influence others positively, focus on the way you communicate and improve the relationship with yourself first.

It’s hard to influence others if you’re still trying to figure out how to communicate with yourself.

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Featured photo credit: Wonderlane via unsplash.com

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