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If You Want to Be Successful at Work, Polish Your Communication Skills First

If You Want to Be Successful at Work, Polish Your Communication Skills First

Most of us spend the majority of our day communicating with people at work, but we rarely stop and think about whether or not we’re actually good at communication.

With any other skill, you’d be constantly looking for ways to grow and develop.

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So why not communication?

It’s been shown that businesses with effective communication are 50% more likely to have lower employee turnover [1]. Good communication skills also make work more enjoyable, reduce the risk of projects going wrong, and reduce workplace conflicts.

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It takes hard work and dedication to learn to communicate well. Start with the essential workplace communication skills below. We’ll talk about

  • How to manage conflict
  • How to listen better
  • How to deal with cultural differences
  • How to receive criticism
  • How to give helpful feedback

How to manage conflict

Managing conflict at work is all about staying calm, listening carefully to everyone’s point of view, and being as understanding as possible [2]. Next time you’re hit with a difficult conflict at work, try the following steps:

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  • Stay calm. If possible, take a short break from the conflict and do something relaxing/fun, like meditating, reading or taking a short walk. You’ll be better able to deal with the issue when you’re not angry or annoyed.
  • Listen. Give everyone involved in the conflict a chance to state their case. Use active listening techniques, like repeating part of what somebody says back to them, to show that you’re fully engaged.
  • Be understanding. Show that you can empathise with your coworkers. Instead of saying, “Why wasn’t the report finished on time?”, say something like, “I understand that you’ve had a lot on your plate and might be struggling.”
  • Never make it personal. Instead of saying, “You’re always late to meetings!”, say, “It’s really important that we start the meeting on time.”
  • Find a solution together. By getting everyone involved in working out a solution, nobody will feel they’ve been treated unfairly. Once the issue is worked out, do something positive together, like having a coffee or watching a funny video. It’s always best to end on a positive note.

How to listen better

Active listening in the workplace is really important. Try the following techniques to ensure you don’t appear bored or disinterested when talking to others [3].

  • Make eye contact and smile. Staring off into space is a big no-no.
  • Check your posture. Face towards the person you’re speaking to, maybe leaning forward slightly or turning your head to one side.
  • Ask questions. This shows that you’re actively engaged and thinking deeply about what’s being said to you.
  • Repeat or summarize information. This reassures the listener that you’re paying attention and understanding fully.

How to deal with cultural differences

Having a diverse range of employees can be really good for a company, but can also cause issues. You might find that members of the team have different ideas about what’s acceptable and what’s not. Head off any potential problems by keeping communication open, emphasising the positives of having a team made up of so many unique individuals, and catering to the cultural needs of every employee.

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How to receive criticism

Receiving criticism can be really tough, especially when you’ve worked hard on a project. Make the process easier by following these steps.

  • Remember that it’s nothing personal. Even the most successful people make mistakes, and this is how we grow and improve.
  • Focus on constructive criticism. If you receive a comment that doesn’t help you to improve, ignore it. Focus on criticism that actually helps you.
  • Make a plan. Break down what you need to do to improve into small, simple steps. That might mean rewriting the report one section at a time, taking a course to improve your skills, or asking for more support at work.

How to give helpful feedback

Giving feedback sometimes feels as hard as receiving it – nobody wants to hurt a coworkers feelings. When giving feedback be clear and concise – get to the point, rather than skirting around the issue. Make comments with the intention of helping your coworker, rather than insulting them. Instead of saying, “Your formatting is all wrong,” say, “This would look even better with the correct formatting.” Avoiding words like ‘you’ makes your coworker feel less attacked.

Good communication skills are essential regardless of where you work. Start learning now and you’ll be in for a much easier and more enjoyable career.

Reference

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Eloise Best

Content Writer

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Last Updated on October 15, 2018

8 Steps to Continuous Self Motivation Even During the Difficult Times

8 Steps to Continuous Self Motivation Even During the Difficult Times

Many of us find ourselves in motivational slumps that we have to work to get out of. Sometimes it’s like a continuous cycle where we are motivated for a period of time, fall out and then have to build things back up again.

A good way to be continuously self-motivated is to implement something like these 8 steps from Ian McKenzie.[1]

Keep a Positive Attitude

There’s is nothing more powerful for self-motivation than the right attitude. You can’t choose or control your circumstance, but you can choose your attitude towards your circumstances.

How I see this working is while you’re developing these mental steps, and utilizing them regularly, self-motivation will come naturally when you need it.

The key, for me, is hitting the final step to Share With Others. It can be somewhat addictive and self-motivating when you help others who are having trouble.

The Motivation Technique: My 8 Steps

I enjoyed Ian’s article but thought it could use some definition when it comes to trying to build a continuous drive of motivation. Here is a new list on how to self motivate:

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1. Start simple

Keep motivators around your work area – things that give you that initial spark to get going.

These motivators will be the Triggers that remind you to get going.

2. Keep good company

Make more regular encounters with positive and motivated people. This could be as simple as IM chats with peers or a quick discussion with a friend who likes sharing ideas.

Positive and motivated people are very different from the negative ones. They will help you grow and see opportunities during tough times.

Here’re more reasons why you should avoid negative people.

3. Keep learning

Read and try to take in everything you can. The more you learn, the more confident you become in starting projects.

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You can train your brain to crave lifelong learning with these tips.

4. See the good in bad

When encountering obstacles or challenging goals, you want to be in the habit of finding what works to get over them.

Here are 10 tips to make positive thinking easy.

5. Stop thinking

Just do. If you find motivation for a particular project lacking, try getting started on something else. Something trivial even, then you’ll develop the momentum to begin the more important stuff.

When you’re thinking and worrying about it too much, you’re just wasting time. These tried worry busting techniques can help you.

6. Know yourself

Keep notes on when your motivation sucks and when you feel like a superstar. There will be a pattern that, once you are aware of, you can work around and develop.

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Read for yourself how the magic of marking down your mood works.

7. Track your progress

Keep a tally or a progress bar for ongoing projects. When you see something growing, you will always want to nurture it.

Take a look at these 4 simple ways to track your progress so you have motivation to achieve your goals.

8. Help others

Share your ideas and help friends get motivated. Seeing others do well will motivate you to do the same. Write about your success and get feedback from readers.

Helping others actually helps yourself, here’s why.

What I would hope happens here is you will gradually develop certain skills that become motivational habits.

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Once you get to the stage where you are regularly helping others keep motivated – be it with a blog or talking with peers – you’ll find the cycle continuing where each facet of staying motivated is refined and developed.

Too Many Steps?

If you could only take one step? Just do it!

Once you get started on something, you’ll almost always just get into it and keep going. There will be times when you have to do things you really don’t want to: that’s where the other steps and tips from other writers come in handy.

However, the most important thing, that I think is worth repeating, is to just get started.

Get that momentum going and then when you need to, take Ian’s Step 7 and Take A Break. No one wants to work all the time!

Featured photo credit: Japheth Mast via unsplash.com

Reference

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