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If You Want to Be Successful at Work, Polish Your Communication Skills First

If You Want to Be Successful at Work, Polish Your Communication Skills First

Most of us spend the majority of our day communicating with people at work, but we rarely stop and think about whether or not we’re actually good at communication.

With any other skill, you’d be constantly looking for ways to grow and develop.

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So why not communication?

It’s been shown that businesses with effective communication are 50% more likely to have lower employee turnover [1]. Good communication skills also make work more enjoyable, reduce the risk of projects going wrong, and reduce workplace conflicts.

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It takes hard work and dedication to learn to communicate well. Start with the essential workplace communication skills below. We’ll talk about

  • How to manage conflict
  • How to listen better
  • How to deal with cultural differences
  • How to receive criticism
  • How to give helpful feedback

How to manage conflict

Managing conflict at work is all about staying calm, listening carefully to everyone’s point of view, and being as understanding as possible [2]. Next time you’re hit with a difficult conflict at work, try the following steps:

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  • Stay calm. If possible, take a short break from the conflict and do something relaxing/fun, like meditating, reading or taking a short walk. You’ll be better able to deal with the issue when you’re not angry or annoyed.
  • Listen. Give everyone involved in the conflict a chance to state their case. Use active listening techniques, like repeating part of what somebody says back to them, to show that you’re fully engaged.
  • Be understanding. Show that you can empathise with your coworkers. Instead of saying, “Why wasn’t the report finished on time?”, say something like, “I understand that you’ve had a lot on your plate and might be struggling.”
  • Never make it personal. Instead of saying, “You’re always late to meetings!”, say, “It’s really important that we start the meeting on time.”
  • Find a solution together. By getting everyone involved in working out a solution, nobody will feel they’ve been treated unfairly. Once the issue is worked out, do something positive together, like having a coffee or watching a funny video. It’s always best to end on a positive note.

How to listen better

Active listening in the workplace is really important. Try the following techniques to ensure you don’t appear bored or disinterested when talking to others [3].

  • Make eye contact and smile. Staring off into space is a big no-no.
  • Check your posture. Face towards the person you’re speaking to, maybe leaning forward slightly or turning your head to one side.
  • Ask questions. This shows that you’re actively engaged and thinking deeply about what’s being said to you.
  • Repeat or summarize information. This reassures the listener that you’re paying attention and understanding fully.

How to deal with cultural differences

Having a diverse range of employees can be really good for a company, but can also cause issues. You might find that members of the team have different ideas about what’s acceptable and what’s not. Head off any potential problems by keeping communication open, emphasising the positives of having a team made up of so many unique individuals, and catering to the cultural needs of every employee.

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How to receive criticism

Receiving criticism can be really tough, especially when you’ve worked hard on a project. Make the process easier by following these steps.

  • Remember that it’s nothing personal. Even the most successful people make mistakes, and this is how we grow and improve.
  • Focus on constructive criticism. If you receive a comment that doesn’t help you to improve, ignore it. Focus on criticism that actually helps you.
  • Make a plan. Break down what you need to do to improve into small, simple steps. That might mean rewriting the report one section at a time, taking a course to improve your skills, or asking for more support at work.

How to give helpful feedback

Giving feedback sometimes feels as hard as receiving it – nobody wants to hurt a coworkers feelings. When giving feedback be clear and concise – get to the point, rather than skirting around the issue. Make comments with the intention of helping your coworker, rather than insulting them. Instead of saying, “Your formatting is all wrong,” say, “This would look even better with the correct formatting.” Avoiding words like ‘you’ makes your coworker feel less attacked.

Good communication skills are essential regardless of where you work. Start learning now and you’ll be in for a much easier and more enjoyable career.

Reference

More by this author

Eloise Best

Eloise is an everyday health expert and runs My Vegan Supermarket, a vegan blog and database of supermarket products.

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Last Updated on May 26, 2020

Top 10 Reasons Why People Don’t Reach Their Goals

Top 10 Reasons Why People Don’t Reach Their Goals

With everything that happens around us, it is sometimes difficult to reach our goals. This is compounded if you have any of the reasons on the list below.

Luckily, in addition to the top 10 reasons why people don’t reach their goals, I’ve included a quick fix for each of them. So let’s get to it.

1. Creating Vague Goals

When you don’t know where you are going, it is really hard to get there. Many people set themselves up for failure when they set goals that are unclear. “I want to lose weight” sounds like a great goal but the people who set this kind of goal will never reach it. It is not because the people are not motivated or disciplined but because the goal is too general. Do you want to lose 5 lbs or 50 lbs?

Quick Fix:  Set SMART goals by being Specific, making sure they are Measurable, Achievable and Realistic, and last but not least — give yourself a Time deadline. If you want to go one step further, you may want to read The Missing Letter in Your Smart Goals.

2. Lacking a Higher Purpose

Goals can be set on any topic imaginable but if you don’t have a higher purpose, it makes it is easy to give up once the initial motivation and excitement wears off. Understanding how your goal is relevant to you allows you to persevere even when the going gets tough.

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Quick Fix: When setting your SMART goal, ask yourself how the goal is relevant to your life and what you want to achieve.

3. Procrastinating

Even when you have SMART goals that are relevant to your purpose, if you don’t get started, you’ll never achieve your goal. One of the most dangerous phrases is “I’ll do it later.”

Quick Fix: Make sure the goal has been broken down into manageable pieces and then start right away. Here are 11 Practical Ways to Stop Procrastination.

4. Not Taking Responsibility

Things will go wrong. That’s a fact of life. When something comes up and you don’t achieve your goal, who do you blame? Your boss who kept you at work late so you couldn’t work on your book or maybe the horrible weather that stopped you from going to the gym. If it’s not your fault, there is nothing you can do, right?

Quick Fix: Own up to not reaching your goals. When you take responsibility, you’ll become resourceful knowing that you have control over the attainment of your goals.

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5. Listening to People Who Discourage You

When you go for your goals, especially the big ones that really count and fit in with your purpose in life, it is inevitable that people will discourage you. There are many reasons for this: concern, jealousy, ignorance, etc. How many goals have already been given up on because other people decided they were not worth pursuing?

Quick Fix: This one is easy. As long as you know the purpose for your goal, ignore the naysayers. You can take what they are saying into consideration but make sure you make the final choice.

6. Starting Too Many Projects

I’m a starter. That sounds like a good thing but not when you start too many things, you don’t end up finishing many of them. This usually stems from the fear of missing out (FOMO) or being someone who has many ideas.

Quick Fix: Understand that you have a limited amount of time and that you can’t do everything. To deal with FOMO, realize that by not finishing, you are missing out on all the opportunities that open up when you finish the projects you are working on.

7. Being Negative

If you think you’re not going to make it, then you’re probably not going to make it. If you don’t believe you’re going to reach your goal, then when you fail, it is expected which makes it easy to stop trying. When you are optimistic and a setback occurs, you focus your energy on finding solutions because you truly believe there is one. If you believe that you suffer from bad luck, check out this article.

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Quick Fix: Consider the idea that optimism and pessimism are both expectations of the future. Each are equally likely to be true but which belief will help you lead a happier more fulfilled life? Instead of wasting your energy on complaining, spend that energy on learning.

8. Being Selfish

There are people out there that think it is silly to help others. They believe in taking and not giving. They are misers with their time, money and knowledge and are only interested in opportunities where they stand to benefit. Most big goals require the help of others and it is very difficult to help people who only care about taking.

Quick Fix: Serve others first. Always look for ways to add value to other people.

9. Surrounding Yourself with People Who Don’t Reach Their Goals

You are who you associate with. This may be hard to swallow for some people and there are always exceptions to the rule but for the most part, we act in accordance with the people around us. This comes from the strong ad natural desire to belong and to be accepted (think of all the dumb things you did in high school just to fit in).

Quick Fix: Associate with people who always reach their goals.

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10. Watching Too Much TV

Not all TV is bad but if you are watching TV then most likely you are not doing anything to move one step closer to your goal. The problem with TV these days is that it is captivating. There are programs for all interests and hobbies and the shows keep getting better and better. Those who watch alot of TV usually don’t reach their goals and perhaps people watch TV because they don’t have any goals.

Quick Fix: Shut off the TV. Cancel the cable. Pick up a book that will help you move one step closer to your goal. Here are 6 Steps to Remove TV from your Life.

Do you have anything to add? What do you think are the reasons why people don’t reach their goals and what are your thought about the 10 reasons we have listed here. Feel free to give your own effective quick fixes for the different reasons in the comments section below.

Featured photo credit: Kyle Glenn via unsplash.com

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