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Why Are You Always Late and How Can You Change It?

Why Are You Always Late and How Can You Change It?

Turning up late is possibly the most selfish and rude thing you could do. When you are late, you are stealing other people’s time and that is something they can never get back. Steal their money, by all means, they can get that back. Steal their time and it’s gone forever.

If you want to dramatically improve your reputation professionally and personally, pay close attention to your timekeeping. When you respect other people’s time, they will respect yours.

So why are you always late and how can you change that to always being on time?

1. Poor Calendar Management

This is the most common reason for people being late. If you allow other people to schedule meetings on your calendar, for example, you are giving away control of your most valuable asset—your time. No matter where you are on your company’s hierarchy, make sure, at the very least, you have to accept invites on your calendar before they become confirmed.

Your calendar is unique among your productivity tools in that it never lies to you. You get the same twenty-four hours everyone else does and you get to choose how you spend those hours each day.

You can add dates to tasks that are not due on those dates in your to-do list manager, you cannot do that on your calendar (well you could, but that would just be lying to yourself and what’s the point of that?) This means you can instantly see when you double-book yourself or if you don’t leave enough time between meetings. It will tell you if you have left a realistic amount of time to get from one place to another because you can see on your screen where you are supposed to be next.

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A trick I use, when I am asked if I can attend a meeting on a specific day, is to always reply “let me check my calendar and I will get back to you”.

I could check my calendar from my phone and tell them immediately, but I’ve made a lot of mistakes by rushing to confirm an appointment without taking an extra few minutes to check and make sure I have enough travel time between my appointments. It also allows me time to consider whether whatever I am being asked to do is something I want to do. If it is not, then I can easily decline the invitation.

2. Learn to Say No

Time tested and still the most effective way to get control of your time and not be late for your commitments. We all tend to overcommit ourselves. We want to be nice, we do not want to hurt other people’s feelings by rejecting them. We don’t want to miss out on an opportunity—the fear that everyone else knows what’s going on and we don’t. It all builds up to make us want to say “yes” all the time.

That is what causes us to over-commit ourselves, and then we find we are running late to all our events and commitments which does the reverse of what we want to achieve—have the respect of our peers.

When you start being much more objective about what you say “yes” to and analyzing whether you do have time to commit to what it is you are being asked to commit to and being willing to say “no” to many of these opportunities that destroy your ability to keep time effectively, then you will find that rather than being late all the time, you start to be the first to arrive.

That’s when your peers begin to respect you more. You have demonstrated you respect their time and in return, they will respect yours.

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You need to know that saying no to opportunities and commitments helps everyone. If you say yes to something and are not totally committed to carrying through with that commitment, you are not only letting down your peers, you are also letting down yourself.

Get comfortable saying no. You will find it helps you a lot more than you think.

If you need a little help on how to say no, check out this article written by Leo Babauta: The Gentle Art of Saying No

3. Allow Extra Time to Get to Where You Are Going

This one has the added benefit of reducing stress. When you arrive early to your appointments and meetings, you get time to stop and reflect or catch up.

You can do the same with doctors and dental appointments too. Those few spare minutes in a waiting room are great places to do some focused work or reply to a few emails. It gives you some much-needed breathing room in an otherwise chaotic world.

4. Overcompensate on Travel Time

You never know what the traffic will be like and while we do have the technology to inform us of traffic hot spots today, a build-up of traffic can happen incredibly fast. One small accident could very easily add an extra thirty minutes to your travel time.

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The secret is to allow for that. Give yourself an extra thirty minutes of travel time and you will gain the benefit the other side. I’ve often found myself with thirty-minutes in an empty meeting room to get on with my work undisturbed.

5. Never Be Afraid to Excuse Yourself from an Over-Running Meeting.

You’ll be surprised how easy it is and you help everyone else caught up in someone else’s mismanaged meeting. Another one you could do is to refuse to attend any meeting that does not have a clearly defined start and finish time and an agenda.

Of course, this can be difficult if it is your boss who is the culprit. But you need to get control here. If you are attending a meeting where you know the organizer regularly overruns their meetings and they are above you in the company’s food chain, then explain at the beginning you will have to leave at a specified time.

This has two benefits:

First, it alerts the organiser to the need to finish on time. Secondly, everyone else in the meeting will feel a great deal of gratitude towards you for increasing the chances the meeting will finish on time.

Never compromise here. You committed to being somewhere at a specific time. You checked your calendar, you knew when you made the commitment about the meeting and so, you have a duty to follow through with your commitment, part of which is being on time.

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I’ve even been known to inform my dentist that I will have to leave at a certain time so I can get to a pre-scheduled appointment. This now means my dentist is always honest with me about how long a specific treatment will take, which helps me to make better judgments about how much time I will have before my next appointment.

If you have any doubts about whether you will be able to get to an appointment on time, don’t make the appointment. Or better prioritize your commitments. It’s far better to cancel an appointment in good time than to have everyone waiting for you.

Final Thoughts

We foolish think money is our most valuable asset forgetting that money can always be gained or lost. Unlike time, where once it has gone, it has gone for good and you will never get it back. When you understand this, you start to understand that you have to not only protect your own time, but you should respect the time of others too.

Arriving late for appointments—no matter who you are—is not being civilized. It is just good manners to show respect for people’s time and that starts by always arriving on time for your meetings and appointments.

More About Time Management

Featured photo credit: Luke Chesser via unsplash.com

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Carl Pullein

Dedicated to helping people to achieve their maximum potential through better time management and productivity.

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Last Updated on January 6, 2021

14 Ideas on How to Measure Productivity to Make Progress

14 Ideas on How to Measure Productivity to Make Progress

Everyone has heard the term productivity, and people talk about it in terms of how high it is and how to improve it. But fewer know how to measure productivity, or even what exactly we are talking about when using the term “productivity.”

In its simplest form, the productivity formula looks like this: Output ÷ Input = Productivity.

For example, you have two salespeople each making 10 calls to customers per week. The first one averages 2 sales per week and the second one averages 3 sales per week. By plugging in the numbers we get the following productivity levels for each sales person.

For salesperson one, the output is 2 sales and the input is 10 sales: 2 ÷ 10 = .2 or 20% productivity. For salesperson two, the output is 3 sales and the input is 10 sales: 3 ÷ 10 = .3 or 30% productivity.

Knowing how to measure and interpret productivity is an invaluable asset for any manager or business owner in today’s world. As an example, in the above scenario, salesperson #1 is clearly not doing as well as salesperson #2.

Knowing this information we can now better determine what course of action to take with salesperson #1.

Some possible outcomes might be to require more in-house training for that salesperson, or to have them accompany the more productive salesperson to learn a better technique. It might be that salesperson #1 just isn’t suited for sales and would do a better job in a different position.

How to Measure Productivity With Management Techniques

Knowing how to measure productivity allows you to fine tune your business by minimizing costs and maximizing profits:

1. Identify Long and Short-Term Goals

Having a good understanding of what you (or your company’s) goals are is key to measuring productivity.

For example, if your company’s goal is to maximize market share, you’ll want to measure your team’s productivity by their ability to acquire new customers, not necessarily on actual sales made.

2. Break Down Goals Into Smaller Weekly Objectives

Your long-term goal might be to get 1,000 new customers in a year. That’s going to be 20 new customers per week. If you have 5 people on your team, then each one needs to bring in 4 new customers per week.

Now that you’ve broken it down, you can track each person’s productivity week-by-week just by plugging in the numbers:

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Productivity = number of new customers ÷ number of sales calls made

3. Create a System

Have you ever noticed that whenever you walk into a McDonald’s, the French fry machine is always to your left? 

This is because McDonald’s created a system. They have determined that the most efficient way to set up a kitchen is to always have the French fry machine on the left when you walk in.

You can do the same thing and just adapt it to your business.

Let’s say that you know that your most productive salespeople are making the most sales between the hours of 3 and 7 pm. If the other salespeople are working from 9 am to 4 pm, you can potentially increase productivity through something as simple as adjusting the workday.

Knowing how to measure productivity allows you to set up, monitor, and fine tune systems to maximize output.

4. Evaluate, Evaluate, Evaluate!

We’ve already touched on using these productivity numbers to evaluate and monitor your employees, but don’t forget to evaluate yourself using these same measurements.

If you have set up a system to track and measure employees’ performance, but you’re still not meeting goals, it may be time to look at your management style. After all, your management is a big part of the input side of our equation.

Are you more of a carrot or a stick type of manager? Maybe you can try being more of the opposite type to see if that changes productivity. Are you managing your employees as a group? Perhaps taking a more one-on-one approach would be a better way to utilize each individual’s strengths and weaknesses.

Just remember that you and your management style contribute directly to your employees’ productivity.

5. Use a Ratings Scale

Having clear and concise objectives for individual employees is a crucial part of any attempt to increase workplace productivity. Once you have set the goals or objectives, it’s important that your employees are given regular feedback regarding their progress.

Using a ratings scale is a good way to provide a standardized visual representation of progress. Using a scale of 1-5 or 1-10 is a good way to give clear and concise feedback on an individual basis.

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It’s also a good way to track long-term progress and growth in areas that need improvement.

6. Hire “Mystery Shoppers”

This is especially helpful in retail operations where customer service is critical. A mystery shopper can give feedback based on what a typical customer is likely to experience.

You can hire your own shopper, or there are firms that will provide them for you. No matter which route you choose, it’s important that the mystery shoppers have a standardized checklist for their evaluation.

You can request evaluations for your employees friendliness, how long it took to greet the shopper, employees’ knowledge of the products or services, and just about anything else that’s important to a retail operation.

7. Offer Feedback Forms

Using a feedback form is a great way to get direct input from existing customers. There are just a couple of things to keep in mind when using feedback forms.

First, keep the form short, 2-3 questions max with a space for any additional comments. Asking people to fill out a long form with lots of questions will significantly reduce the amount of information you receive.

Secondly, be aware that customers are much more likely to submit feedback forms when they are unhappy or have a complaint than when they are satisfied.

You can offset this tendency by asking everyone to take the survey at the end of their interaction. This will increase compliance and give you a broader range of customer experiences, which will help as you’re learning how to measure productivity.

8. Track Cost Effectiveness

This is a great metric to have, especially if your employees have some discretion over their budgets. You can track how much each person spends and how they spend it against their productivity.

Again, this one is easy to plug into the equation: Productivity = amount of money brought in ÷ amount of money spent.

Having this information is very useful in forecasting expenses and estimating budgets.

9. Use Self-Evaluations

Asking your staff to do self evaluations can be a win-win for everyone. Studies have shown that when employees feel that they are involved and their input is taken seriously, morale improves. And as we all know, high employee morale translates into higher productivity.

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Using self-evaluations is also a good way to make sure that the employees and employers goals are in alignment.

10. Monitor Time Management

This is the number one killer of productivity in the workplace. Time spent browsing the internet, playing games, checking email, and making personal calls all contribute to lower productivity[1].

Time Management Tips to Improve Productivity

    The trick is to limit these activities without becoming overbearing and affecting morale. Studies have shown that most people will adhere to rules that they feel are fair and applied to everyone equally.

    While ideally, we may think that none of these activities should be done on company time, employees will almost certainly have a different opinion. From a productivity standpoint, it is best to have policies and rules that are seen as fair to both sides as you’re learning how to measure productivity.

    11. Analyze New Customer Acquisition

    We’ve all heard the phrase that “It’s more expensive to get a new customer than it is to keep an existing one.” And while that is very true, in order for your business to keep growing, you will need to continually add new customers.

    Knowing how to measure productivity via new customer acquisition will make sure that your marketing dollars are being spent in the most efficient way possible. This is another metric that’s easy to plug into the formula: Productivity = number of new customers ÷ amount of money spent to acquire those customers.

    For example, if you run any kind of advertising campaign, you can compare results and base your future spending accordingly.

    Let’s say that your total advertising budget is $3,000. You put $2,000 into television ads, $700 into radio ads, and $300 into print ads. When you track the results, you find that your television ad produced 50 new customers, your radio ad produced 15 new customers, and your print ad produced 9 new customers.

    Let’s plug those numbers into our equation. Television produced 50 new customers at a cost of $2,000 (50 ÷ 2000 = .025, or a productivity rate of 2.5%). The radio ads produced 15 new customers and cost $700 (15 ÷ 700 = .022, or a 2.2% productivity rate). Print ads brought in 9 new customers and cost $300 (9 ÷ 300 = .03, or a 3% return on productivity).

    From this analysis, it is clear that you would be getting the biggest bang for your advertising dollar using print ads.

    12. Utilize Peer Feedback

    This is especially useful when people who work in teams or groups. While self-assessments can be very useful, the average person is notoriously bad at assessing their own abilities.

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    Just ask a room full of people how many consider themselves to be an above average driver and you’ll see 70% of the hands go up[2]! Now we clearly know that in reality about 25% of drivers are below average, 25% are above average, and 50% are average.

    Are all these people lying? No, they just don’t have an accurate assessment of their own abilities.

    It’s the same in the workplace. Using peer feedback will often provide a more accurate assessment of a person’s ability than a self-assessment would.

    13. Encourage Innovation and Don’t Penalize Failure

    When it comes to productivity, encouraging employee input and adopting their ideas can be a great way to boost productivity. Just make sure that any changes you adopt translate into higher productivity.

    Let’s say that someone comes to you requesting an entertainment budget so that they can take potential customers golfing or out to dinner. By utilizing simple productivity metrics, you can easily produce a cost benefit analysis and either expand the program to the rest of the sales team, or terminate it completely.

    Either way, you have gained valuable knowledge and boosted morale by including employees in the decision-making process.

    14. Use an External Evaluator

    Using an external evaluator is the pinnacle of objective evaluations. Firms that provide professional evaluations use highly trained personnel that even specialize in specific industries.

    They will design a complete analysis of your business’ productivity level. In their final report, they will offer suggestions and recommendations on how to improve productivity.

    While the benefits of a professional evaluation are many, their costs make them prohibitive for most businesses.

    Final Thoughts

    These are just a few of the things you can do when learning how to measure productivity. Some may work for your particular situation, and some may not.

    The most important thing to remember when deciding how to track productivity is to choose a method consistent with your goals. Once you’ve decided on that, it’s just a matter of continuously monitoring your progress, making minor adjustments, and analyzing the results of those adjustments.

    The business world is changing fast, and having the right tools to track and monitor your productivity can give you the edge over your competition.

    More Productivity Tips

    Featured photo credit: William Iven via unsplash.com

    Reference

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