Advertising
Advertising

Published on January 8, 2019

How to Solve Any Problem Efficiently with 5 Whys (Step-By-Step Guide)

How to Solve Any Problem Efficiently with 5 Whys (Step-By-Step Guide)

Do you take long to solve career or business problems?

Maybe you believe that you need to know 1000 techniques to solve problems faster. The truth is that there isn’t a single technique that can solve all your problems. But despite this reality, you can still solve most of your problems in an effective way.

How? By leveraging Sakichi’s 5 Whys technique. Sakichi used this technique for Toyota’s assembly line, but you can apply it to most of your problems.[1]

So, stop trying to memorize dozens of techniques and get ready to work smarter. Here’s how to adopt the 5 Whys technique to solve problems:

Uncovering 5 Questions to Most Problems

With the 5 Why’s technique, you have to ask 5 questions.

Simple, right? Whenever you’re facing a problem ask what may have contributed to the current results. Then, continue asking 5 times or until you’ve found a root cause.

How do you know that this technique works? Well, Toyota has successfully implemented this technique to improve their assembly line. Now imagine what it can do to help you solve common problems.[2]

The 5 Whys technique isn’t complex but it’ll take time to get used to. If you’re like most, you tend to jump at finding solutions when solving problems. Instead, start by asking one question each time you’re facing a problem.

It can be for anything minor such as being stuck in traffic. In this case, your first question would be why you didn’t avoid traffic. Ask a single question for all your problems, and continue adding more until you ask 5 by default.

Advertising

Eventually, you’ll know when to ask the 5 Whys and find a root cause to most of your problems. But, you don’t have to always work alone. When you work with unfamiliar topics, work with a team to brainstorms answers.

For example, if you’re troubleshooting a bad marketing campaign for your business–work with your marketing team to find a solution. As a business owner, you’ll wear many hats but won’t be able to find a root cause to most of your problems alone.

How to Ask These 5 Questions Efficiently

Before you start asking the 5 Why’s, you need to prepare to get the best results. Here’s the flow process for solving a real-world problem:

1. Get the Right Resources

You don’t know what you don’t know. So, gather information through books and online resources before solving a problem. You’ll find yourself researching more often for topics you’ re not familiar with.

If you don’t prepare you’ll limit yourself to an ineffective root cause.

You can also surround yourself with people who specialize in certain areas. This way you can work together with your group to find the best root cause of a problem.

Your goal here is to feel comfortable with the questions you’re working with. Avoid answering questions you’re unsure of because you’ll most likely end up with a bad root cause.

2. Understand the Problem

Before you solve any problem, it’s important to know which problem you’re solving. This will help you avoid finding an irrelevant root cause.

By understanding your problem, you’d also avoid confusion when working with teams. For example, when working in teams, often it’s easy to assume that everyone is working on the same problem. But this isn’t always the case and can cause teams working to solve two different problems.

Advertising

3. Ask Your First 5 Questions

Once you’ve spent enough time preparing, ask your first question. Instead of giving quick answers–brainstorm which answers will bring the most value. Each question depends on its predecessor, so give meaningful answers.

The rule of thumb here is to keep asking until you’ve found a potential root cause. Typically, 5 questions or less is enough to solve the most common problems. But, don’t limit yourself to 5 questions.

Instead, keep asking questions until you can’t anymore.

4. Find Your Root Cause

The main goal for using the 5 Why’s framework is to end up with a root cause for the issue you’re experiencing.

It’s also used to address high-level issues so that you can track your progress afterward. By addressing high-level issues, you’ll solve problems quicker before addressing the root cause.

The Proven Strategy in Action

Learning about the 5 Why’s framework is great but having real-world examples is better. Here’s an example you can use as a template for when you’re solving real-world problems:

Problem: Employers haven’t called me back for an interview for the past 3 months

  • Question 1: Why is my resume not getting noticed by employers?
    Because it’s too generic and not showing any special skills for the roles you’re applying to?
  • Question 2: Why is my resume too generic?
    Because I want it to appeal to many professions.
  • Question 3: Why do I want to apply to many professions?
    Because I want to increase my chances of getting hired.
  • Question4: Why would applying to several professions increase my odds at getting hired?
    Because I wouldn’t limit myself to available job openings at one specific profession.
  • Question 5: Why would I limit myself to job openings available?
    Because there is a high demand for my profession.

In this scenario, you’d stop at question 5 because you’ve found a potential root cause.

Since there’s a lot of competition for your industry, your resume needs to stand out. Who do you think an employer will hire, a jack of all trades or an expert in their profession?

Advertising

Whenever you’re working with a problem, take time to brainstorm the best questions. That’s because it’ll impact the quality of the root cause you’ll end up with.

Potential Drawbacks to Using This Technique

Besides only solving simple problems, there are other areas where the 5 Whys falls short:

1. Unreplicable Results

You won’t be able to replicate the same results. Think about it, you’re creating your own questions and answering them in a unique way. No one else would be able to replicate your results for the most part.

This means that even two teams working in the same environment will come up with 2 separate answers.

2. Limited by the Knowledge Available

As mentioned before, gather enough information when solving an unknown problem. The problem is that you won’t always have the best resources available. Because of this, you’ll limit yourself to the quality of your answers.

If you’re ever facing an unknown topic, try a different problem-solving technique.

3. Focusing on a Single Root Cause

The main goal behind using the 5 Whys is to come up with a single root cause. But all problems don’t always have a single solution. For example, a marketing campaign can have a best, good, and worst case scenario.

These limitations don’t make the 5 Whys a bad technique to use. Instead, they let you know how to use this technique more effectively.

Don’t Rely on One Method to Solve Problems

As you’ve seen the 5 Whys isn’t complicated, but it takes a lot of effort to execute correctly. When done right, it can help you find the culprit to most of your common problems. The problem is that this technique isn’t suited for every situation.

Advertising

The 5 Whys works best for improving processes and solving simple problems. But it falls short when working with complex problems. That’s why you’ll need to know other alternatives.

For example, a company’s low customer response rate may be due to several factors. In this case, you’d choose a technique that’s better suited to solve complex problems. Determine which problems you face the most to know which techniques will help you the most.

The good news is that the 5 Whys works with most simple problems everyone faces. So, be sure to master this technique before adopting others ones.

Be a Problem-Solving Machine

Imagine conquering issues most people give up on.

People would look at you and assume that you know 1000 ways to solve a problem. The truth is not much has changed since you’d struggled with solving problems.

But you’re now using a proven system that’s made your life easier.

You’re a problem-solving machine.

If you don’t believe this can be your reality, you’re wrong. You have what it takes to solve your problems, but you’ll need to practice. Start by asking one question today as you face a problem.

Then, keep doing the same until you’re asking several questions for each of your problems. You won’t master the 5 Whys technique overnight. But, with enough practice, this technique will feel more natural.

So, what’s stopping you now?

Featured photo credit: Startaê Team via unsplash.com

Reference

[1] Harvard Business Review: The Unimportance of Practically Everything
[2] Harvard Business Review: The Five Whys for Start-Ups

More by this author

Christopher Alarcon

Content Marketer and Finance Analyst

20 Better Money Habits to Help You Increase Your Savings The Average Retirement Savings and How to Save Wisely How to Invest for Retirement (The Smart and Stress-Free Way) The Savvy Employees Guide to Asking for a Raise How to Use Debt Snowball to Get out from a Financial Avalanche

Trending in Smartcut

1 How to Make a Career Change at 40 and Stop Feeling Stagnant at Work 2 What Is Procrastination (And the Complete Guide to Stop Procrastinating) 3 10 Killer Cover Letter Tips to Nail Every Interview Opportunity 4 How to Sharpen Your Transferable Skills For a Swift Career Switch 5 How to Make Going Back to School at 30 Possible (And Meaningful)

Read Next

Advertising
Advertising
Advertising

Last Updated on July 23, 2019

5 Steps To Move Out Of Stagnancy In Life

5 Steps To Move Out Of Stagnancy In Life

In the journey of growth, there are times when we grow and excel. We are endlessly driven and hyped up, motivated to get our goals.

Then there are times when we stagnate. We feel uninspired and unmotivated. We keep procrastinating on our plans. More often than not, we get out of a rut, only to get back into another one.

How do you know if you are stagnating? Here are some tell-tale signs:

Advertising

  • If you have been experiencing chronic procrastination on your goals
  • If you don’t ever feel like doing anything
  • If you keep turning to sleep, eating, games, mindless activities and entertainment for comfort
  • If you know you should be doing something, but yet you keep avoiding it
  • If you have not achieved anything new or significant now relative to 1 month, 2 months or 3 months ago
  • If you have a deep sense of feeling that you are living under your potential

When we face stagnation in life, it’s a sign of deeper issues. Stagnation, just like procrastination, is a symptom of a problem. It’s easy to beat ourselves over it, but this approach is not going to help. Here, I will share 5 steps to help you move out of this stagnation. They won’t magically transform your life in 1 night (such changes are never permanent because the foundations are not built), but they will help you get the momentum going and help you get back on track.

1. Realize You’re Not Alone

Everyone stagnates at some point or another. You are not alone in this and more importantly, it’s normal. In fact, it’s amazing how many of my clients actually face the same predicament, even though all of them come from different walks of life, are of different ages, and have never crossed paths. Realizing you are not alone in this will make it much easier to deal with this period. By trying to “fight it”, you’re only fighting yourself. Accept this situation, acknowledge it, and tell yourself it’s okay. That way, you can then focus on the constructive steps that will really help you.

2. Find What Inspires You

Advertising

Stagnation comes because there isn’t anything that excites you enough to take action. If you don’t have a habit of setting goals, and instead just leave yourself to daily mundanes, it’s not surprising you are experiencing stagnation. What do you want to do if there are no limitations? If you can have whatever you want, what will it be? The answers to these questions will provide the fuel that will drive you forward.

On the other hand, even if you are an experienced goal setter, there are times when the goals you set in the past lose their appeal now. It’s normal and it happens to me too. Sometimes we lose touch with our goals, since we are in a different emotional state compared to when we first set them. Sometimes our priorities change and we no longer want to work on those goals anymore. However, we don’t consciously realize this, and what happens is we procrastinate on our goals until it compounds into a serious problem. If that’s the case for you, it’s time to relook into your goals. There’s no point in pursuing goals that no longer inspire you. Trash away your old goals (or just put them aside) and ask yourself what you really want now. Then go for them.

3. Give Yourself a Break

When’s the last time you took a real break for yourself? 3 months? 6 months? 1 year? Never? Perhaps it’s time to take a time-out. Prolonged working can cause someone to become disillusioned as they lose sight of who they are and what they want.

Advertising

Go take some extended leave from work. A few days at bare minimum; a few weeks or months will be great. Some of my ex-colleagues have quit their jobs and took months out to do some self-reflection. Of course, some of us might not have that luxury, so we can stick to a few weeks of leave. Go on a trip elsewhere and get away from your work and your life. Use this chance to get a renewed perspective of life. Think about your life purpose, what you want and what you want to create for your life in the future. These are big questions that require deep thinking over them. It’s not about finding the answers at one go, but about taking the first step to finding the answers.

4. Shake up Your Routines

Being in the same environment, doing the same things over and over again and meeting the same people can make us stagnant. This is especially if the people you spend the most time with are stagnant themselves.

Change things around. Start with simple things, like taking a different route to work and eating something different for breakfast. Have your lunch with different colleagues, colleagues you never talked much with. Work in a different cubicle if your work has free and easy seating. Do something different than your usual for weekday evenings and weekends. Cultivate different habits, like exercising every day, listening to a new series of podcasts every morning to work, reading a book, etc (here’s 6 Proven Ways To Make New Habits Stick). The different contexts will give you different stimulus, which will trigger off different thoughts and actions in you.

Advertising

When I’m in a state of stagnancy, I’ll get a sense of what’s making me stagnate. Sometimes it’s the environment I’m in, sometimes it’s the people I’ve been hanging out with, sometimes it’s my lifestyle. Most of the times it’s a combination of all these. Changing them up helps to stir myself out of the stagnant mode.

5. Start with a Small Step

Stagnation also comes from being frozen in fear. Maybe you do want this certain goal, but you aren’t taking action. Are you overwhelmed by the amount of work needed? Are you afraid you will make mistakes? Is the perfectionist in you taking over and paralyzing you?

Let go of the belief that it has to be perfect. Such a belief is a bane, not a boon. It’s precisely from being open to mistakes and errors that you move forward. Break down what’s before you into very very small steps, then take those small steps, a little step at a time. I had a client who had been stagnating for a long period because he was afraid of failing. He didn’t want to make another move where he would make a mistake. However, not wanting to make a mistake has led him to do absolutely nothing for 2-3 years. On the other hand, by doing just something, you would already be making progress, whether it’s a mistake or not. Even if you make a supposed “mistake”,  you get feedback to do things differently in the next step. That’s something you would never have known if you never made a move.

More to Help You Stay Motivated

Here are some resources that will help you break out of your current phase:

Featured photo credit: Anubhav Saxena via unsplash.com

Read Next