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7 Most Important Communication Techniques to Master in the Workplace

7 Most Important Communication Techniques to Master in the Workplace

Communication in the workplace is critical to success. Success for you as an individual and success for the company. Teams work so much better with clear, consistent communication. Your ability to communicate well directly impacts your success, your teams success, and therefore the companies success.

In this article, we will take a look at why good communication is so critical in the workplace. We will then look at the 7 most important communication techniques in the workplace you need to know. You will be able to clearly see why having strong communication skills are a must have resource for your success at work.

With that, let’s examine why strong communication is so critical in the workplace.

Why Communication Is Critical in the Workplace

Being able to communicate well will help you in all areas of your work. You’ll be able to work more effectively with your coworkers, your bosses, and clients. Strong communication impacts your relationships with everyone you work with.

If you are a leader, it is vital that you are able to convey clear information to others on your team. You’ll be able to create a vision everyone can see. You can share goals that the entire group can get behind. A much better sense of team can be created by your ability to communicate. Conversely, you’ll be the captain of a rudderless ship if you don’t communicate well.

Clear communication is important in every area of our lives. From our workplace to our personal relationships. We can look at 3 areas of our work where communication is extremely important:

Communication in the Company

It cannot be understated how important clear communication from company leaders is. This is an area that is easy to spot if it’s a yes or a no.

Company leaders that convey a clear message about company goals, values, and culture are doing everyone a wonderful service. It gets everyone going in the same direction. As a company you’ll hire the kind of people who align with the company culture and values. Everybody knows what’s important.

Companies that have poor communication from leaders suffer because of it. People that work for the company don’t know what’s important. They tend to not know what the values of the companies are. Culture becomes something they aren’t able to tell anyone about because they don’t know.

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Are we trying to grow this year? By how much? What do we care about as a company? How are we staying ahead or at least on pace with our competitors? What are new developments in our industry? Hard to know these answers if you never hear it from the leaders.

Communication within Your Team

Almost everyone works with a team of some sort. Your team might be 2 or it might be in a group of 20. It doesn’t really matter, you have to be able to communicate.

Chances are you are all in one department so you are working towards a common goal. It might be an project getting ready to launch or recruiting for your company or the sales team. It’s vital to be able to clearly communicate with other members of your team about goals, processes, challenges, and camaraderie in general.

Communication with Your Boss

It is critical to be able to communicate clearly with your boss. Having a good rapport with your boss has so many advantages. It allows you to know what you need to do in order to be successful.

If you can’t communicate with your boss, you won’t be able to get the resources you need to do your job well. You’ve got to be able to have a clear picture of what your boss defines as success in your role. None of this happens without solid open dialogue with your boss.

Plus, let’s be real, it’s much more fun and engaging to work for a boss that you get along well with and have a strong working relationship.

7 Important Communication Techniques in the Workplace

Let’s take a look at some of the communication techniques that can super charge your success in the workplace.

1. Be Available

One of the easiest ways to have good communication at work is to simply be available. I’ve worked for bosses that were always available to talk to and willing to jump in and help. I’ve worked with fellow coworkers who always had a shut door to their office and took 4 days to return an email.

Guess which scenario creates the better working environment? Not too difficult to figure that one out.

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By simply being available you help create a comfortable atmosphere of communication in the workplace.

2. Be Friendly

Being friendly to the people you work with is another fairly easy way to have good communication skills at work. Having a positive attitude and caring about the folks you work with goes a long way.

When you have a friendly, engaging attitude, the people you work with will naturally flow towards you. They will see you as approachable and have an easy time opening up to you.

This type of communication leads to groups that work well together and enjoy being around each other. It helps to develop a good sense of team in the workplace.

3. Be a Good Listener

I’ve covered this in another article but it certainly bears repeating. Good communication isn’t just about conveying information. It’s also about being a good listener in order to fully understand what someone is saying.

When you have well developed listening skills, you are able to fully process what someone is saying. This is mission critical for working closely with someone.

You have to be able to get what they are saying and what they are communicating to you. When you fully understand someone, you are able to have good back and forth communication dialogue, and create a great sense of team and balance!

You can learn how to be a better listener in this guide: How to Practice Active Listening (A Step-By-Step Guide)

4. Be Clear

Sharing information clearly is one of the most important communication techniques in the workplace. Being clear is one of the 7Cs of communication — an essential framework to prevent miscommunication.

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I have worked with people who can talk for 30 minutes and I am more confused about the question I asked at the beginning than when they answered it.

I’m sure we all know someone who can generate a lot of words coming out of their mouth but really not say anything. Don’t be this person. All it does is hinder communication.

While it’s great to have small talk when you share important information, be very clear about it. Make the points that are needed and don’t build in a lot of fluff around it. Say what is needed in a clear manner. Add more information if needed. Clarity is key.

5. Be Aware of Non Verbal Communication

Remember, non verbal communication is just as important as verbal communication. Watch other people’s body language when you are interacting with them.

Things like crossed arms and frowns should be big signals that someone either doesn’t agree with you or doesn’t understand. It’s just as important to be aware of your own non verbal communication.

Look at other people in the eye when speaking to them. Have an open posture when someone is speaking to you. This reflects that you are open to what they are saying.

Watch yours and other people’s non verbal communication cues.

6. Be Open to Feedback

Think of this as being someone who is able to be coached. It’s incredibly important towards the beginning of your career but also throughout your career.

Everyone has a boss. Even if you are the president of a company, you have a boss – your customers. Be open to the feedback of your boss, colleagues, and customers. Many people have an issue with constructive criticism.

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I find this is the best way to learn about yourself and more importantly, improve yourself. If you aren’t willing to listen to feedback, you’ll never change how you are doing something which means you’ll never improve your results.

7. Be Open Minded

Think about this. If you aren’t open minded while having a conversation with someone, chances are you won’t be listening very well. You’ll be too busy formulating a response to think objectively about what is being said.

Having an open mind will allow you to have a strong dialogue with others that leads to working together to solve problems.

Final Thoughts

Strong communication skills are a wonderful skill to have in your arsenal. Great communication skills will help you in every phase of your life. This goes for all of your personal relationships as well as your work partnerships. You will be able to get more of what you want when you communicate well. The listening side of communication helps you understands others needs as well.

We’ve taken a look at the 7 most important communication techniques in the workplace you need to know. As you read through the list, see if you feel you could improve upon any of the techniques.

Challenge yourself to get better at one or a few of them, your work self will thank you!

More About Effective Communication

Featured photo credit: rawpixel via unsplash.com

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Mat Apodaca

On a mission to share about how communication in the workplace and personal relationships plays a large role in your happiness

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Published on April 7, 2021

6 Signs Of A Controlling Person To Be Aware Of

6 Signs Of A Controlling Person To Be Aware Of

Some of the most manipulative people are so good at what they do that their words and actions can convince you into thinking they truly care about what’s best for you when in reality, it’s quite the opposite. The most common signs of a controlling person are rarely obvious to outside observers. And for someone enmeshed in a controlling relationship or friendship, it can be incredibly challenging to stay away from this toxic person, even if you’re aware of their emotionally abusive tendencies.

While it’s ultimately up to you to decide whether to preserve or leave a lopsided, unfulfilling relationship, it’s nevertheless critical to understand the following six signs of controlling people so you can better advocate for yourself and mitigate the influence of their manipulative tendencies in your own life.

1. They Push Their Own Personal Agenda

Do you know someone who always tries to micromanage the words, behaviors, and attitudes of people around them? Does this person act like they have the right to know anything they want about you, including your location, what you’re doing in a given moment, who you’re talking to online, or any other private information about you? And when planning events and special occasions, does this person dominate conversations, steer plans in their own preferred directions, disparage others’ suggestions, and refuse to collaborate with anyone who might disagree with them?

If you answered “yes” to some of the above questions, then those are clear signs of a controlling person whom you absolutely need to be cautious around. Controlling people are reluctant to even consider alternative ideas, let alone enthusiastically work with people who have differing views. They prefer to be the captain of every ship—regardless of how much or how little an issue personally impacts them—and they have an arsenal of manipulative tactics to deploy if someone stands in the way of them achieving their own personal agendas.

In long-term relationships with controlling people, you may feel constantly pressured to meet their demands, follow their schedule, and focus on whatever they feel is most important. It’s not an exaggeration to say that these people act like the universe revolves around them, which can be exhausting to deal with for their family members, friends, and colleagues.

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2. They Make Everything Transactional

Controlling people aren’t always self-centered, but they’re not too empathetic either. Empathy for them tends to appear in the form of strategic concessions they use as a means to get what they want. They typically view interpersonal relationships as transactional opportunities to extract more value from people surrounding them, which can have a draining effect on those they interact with.

For example, one sign of a controlling person may be their insistence on “keeping score.” This can involve doing nice things for you with the ulterior motive of demanding something from you at a later date in exchange for what you thought was just an act of kindness or a friendly support.

Perhaps they shower you in praise (also known as “love-bombing”) or gifts then blow up at you if you don’t intuitively know they’re expecting something back from you. None of us are mind-readers, but controlling people behave as though everyone else should think and act like they want others to and those who fall out of line are punished for failing to meet their impossible expectations.

A controlling person may also threaten to withhold support if you don’t adhere to their demands, but they do so in such subtle ways that the guilt they impose blinds you from the unreasonable nature of their behaviors.

Some statements to be wary of include:

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  • “I did ___________ for you. What do you mean you can’t do ___________ for me?”
  • “Remember how I helped you with ___________? That took a lot of time and energy from me, but I guess you didn’t appreciate my help.”
  • “I always give you ___________. Don’t you care about my needs too?”
  • “You’re so selfish!” or “You don’t care about me at all!” (gaslighting if you respond with hesitation or politely decline their request for help for perfectly valid reasons, such as not having enough time or resources to assist them)

3. They Criticize Everything

One of the most common telltale signs of a controlling person is their capacity to criticize anything and everything, even small things that seemingly don’t matter. As with many toxic traits in relationships, these problems typically start out so small that you may not even notice. At first, you may even agree with their criticism or at least be able to understand their perspective when they bring up an issue.

However, the criticism tends to get more intense, more constant, and more perplexing for people who maintain relationships with controlling people. You’ll likely notice how they rarely seem to criticize something they do. It’s almost always other-oriented and these types of people are so manipulative that any rationale they offer can seem plausibly legitimate.

Some warning signs of a controlling person who’s overly critical to the point of abusiveness include:

  • Criticizing things about you that you have little to no control over (e.g., appearance, disability, family)
  • Criticizing your personal choices and interests, such as educational pursuits, career, clothing, favorite music, time spent on your hobbies, etc.
  • Punishing you for expressing vulnerability by invalidating thoughts and feelings you share with them
  • Attacking you whenever you express an opinion counter to theirs

4. They Balk When Someone Criticizes Them

We all know the adage, “what goes around, comes around.” But this statement doesn’t apply as much to toxic, controlling people. They’d much prefer to dish out criticism without ever having to take it in return.

For instance, if your friend constantly talks about your appearance with little regard for your emotions but flips out if you make just a single comment about their appearance, there’s a possibility that they could have some hidden controlling tendencies left unchecked. Remember, these people aren’t just controlling in their behaviors towards others. They’re also actively trying to stay in complete control over every aspect of their lives, which includes how others view them.

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This seemingly insatiable desire for control can prompt them to lash out against even the smallest bits of criticism, leaving people around them too weary or scared to speak up again in the future. While it’s possible they may suffer from something called rejection sensitivity dysphoria, this does not excuse them from the consequences of their words and actions. They should seek professional help to better manage their reactions to criticism.

5. They Socially Isolate You

Not all controlling people do this, but for manipulative narcissists, socially isolating victims is a go-to strategy for maintaining control because it’s effective at preventing people from truly understanding how toxic their partner, family member, or friend is treating them. Think of it this way—if you don’t talk to many other people in your life, there’s less of a risk that you’ll damage their reputation by revealing their abusive tendencies.

Socially isolating others also gives the person more control over you and your life as it becomes more difficult to break away from them if you don’t have other healthier channels of communication and interpersonal support to turn to.

This process doesn’t happen overnight, nor is it something you can readily recognize as abusive. At first, it may seem reasonable, such as asking you to stop engaging so often with family members with whom both of you disagree on major social or political issues. As the social isolation progresses, they may suggest cutting people out of your life—especially if they don’t like that person, regardless of how you personally feel—or even conjure up high-stakes problems like “it’s me or them” under the guise of saving you from people in your life whom they don’t like for whatever reason.

In a controlling person’s life narrative, they’re always the protagonist who’s incapable of any wrongdoing. The blame is always redirected at someone else, whether that’s you or other people in your life. The more they isolate you from other supportive people in your life, the more susceptible you’ll be to falsely believing that they’re right and you “don’t need” your other friends and family when you have someone as perfect as this person.

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6. They’re Emotionally Abusive

It’s hard enough to be in control of your own emotions but when someone else is constantly belittling you and your interests or leveraging guilt and shame to manipulate you into saying or doing what they want, this can make it even more challenging to stay in control of your own life and emotional well-being.

Emotional abuse is another sign of a controlling person that is often overlooked in relationships. After all, human personalities vary widely in terms of passivity, and it’s not uncommon for one person in a relationship to be significantly more passive than the other. This becomes an issue when the controlling partner or friend exudes signs of emotional abuse, which can start subtly and become much more pronounced over time.

Concerning signs of emotionally abusive language or behavior to watch out for include:

  • Dismissing your needs and/or belittling your interests in counterproductive ways
  • Privately or publicly shaming or humiliating you
  • Making you feel as though you can never live up to their expectations or do anything right (according to their own vague, subjective standards)
  • Gaslighting you into thinking they said or did something that never actually happened (making you question your own reality)

Final Thoughts

It’s sometimes hard to see the negative things about someone with whom we have a relationship. We may sometimes unconsciously overlook the signs of a controlling person, especially if that person is someone we have known for a long time or are close to us. However, cutting them off your life is the best thing you can do for yourself. Just watch out for these six signs of a controlling person and take immediate action when you spot them.

More Tips on How To Deal With a Controlling Person

Featured photo credit: Külli Kittus via unsplash.com

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