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Last Updated on August 12, 2019

7 Most Important Communication Techniques to Master in the Workplace

7 Most Important Communication Techniques to Master in the Workplace

Communication in the workplace is critical to success. Success for you as an individual and success for the company. Teams work so much better with clear, consistent communication. Your ability to communicate well directly impacts your success, your teams success, and therefore the companies success.

In this article, we will take a look at why good communication is so critical in the workplace. We will then look at the 7 most important communication techniques in the workplace you need to know. You will be able to clearly see why having strong communication skills are a must have resource for your success at work.

With that, let’s examine why strong communication is so critical in the workplace.

Why Communication Is Critical in the Workplace

Being able to communicate well will help you in all areas of your work. You’ll be able to work more effectively with your coworkers, your bosses, and clients. Strong communication impacts your relationships with everyone you work with.

If you are a leader, it is vital that you are able to convey clear information to others on your team. You’ll be able to create a vision everyone can see. You can share goals that the entire group can get behind. A much better sense of team can be created by your ability to communicate. Conversely, you’ll be the captain of a rudderless ship if you don’t communicate well.

Clear communication is important in every area of our lives. From our workplace to our personal relationships. We can look at 3 areas of our work where communication is extremely important:

Communication in the Company

It cannot be understated how important clear communication from company leaders is. This is an area that is easy to spot if it’s a yes or a no.

Company leaders that convey a clear message about company goals, values, and culture are doing everyone a wonderful service. It gets everyone going in the same direction. As a company you’ll hire the kind of people who align with the company culture and values. Everybody knows what’s important.

Companies that have poor communication from leaders suffer because of it. People that work for the company don’t know what’s important. They tend to not know what the values of the companies are. Culture becomes something they aren’t able to tell anyone about because they don’t know.

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Are we trying to grow this year? By how much? What do we care about as a company? How are we staying ahead or at least on pace with our competitors? What are new developments in our industry? Hard to know these answers if you never hear it from the leaders.

Communication within Your Team

Almost everyone works with a team of some sort. Your team might be 2 or it might be in a group of 20. It doesn’t really matter, you have to be able to communicate.

Chances are you are all in one department so you are working towards a common goal. It might be an project getting ready to launch or recruiting for your company or the sales team. It’s vital to be able to clearly communicate with other members of your team about goals, processes, challenges, and camaraderie in general.

Communication with Your Boss

It is critical to be able to communicate clearly with your boss. Having a good rapport with your boss has so many advantages. It allows you to know what you need to do in order to be successful.

If you can’t communicate with your boss, you won’t be able to get the resources you need to do your job well. You’ve got to be able to have a clear picture of what your boss defines as success in your role. None of this happens without solid open dialogue with your boss.

Plus, let’s be real, it’s much more fun and engaging to work for a boss that you get along well with and have a strong working relationship.

7 Important Communication Techniques in the Workplace

Let’s take a look at some of the communication techniques that can super charge your success in the workplace.

1. Be Available

One of the easiest ways to have good communication at work is to simply be available. I’ve worked for bosses that were always available to talk to and willing to jump in and help. I’ve worked with fellow coworkers who always had a shut door to their office and took 4 days to return an email.

Guess which scenario creates the better working environment? Not too difficult to figure that one out.

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By simply being available you help create a comfortable atmosphere of communication in the workplace.

2. Be Friendly

Being friendly to the people you work with is another fairly easy way to have good communication skills at work. Having a positive attitude and caring about the folks you work with goes a long way.

When you have a friendly, engaging attitude, the people you work with will naturally flow towards you. They will see you as approachable and have an easy time opening up to you.

This type of communication leads to groups that work well together and enjoy being around each other. It helps to develop a good sense of team in the workplace.

3. Be a Good Listener

I’ve covered this in another article but it certainly bears repeating. Good communication isn’t just about conveying information. It’s also about being a good listener in order to fully understand what someone is saying.

When you have well developed listening skills, you are able to fully process what someone is saying. This is mission critical for working closely with someone.

You have to be able to get what they are saying and what they are communicating to you. When you fully understand someone, you are able to have good back and forth communication dialogue, and create a great sense of team and balance!

You can learn how to be a better listener in this guide: How to Practice Active Listening (A Step-By-Step Guide)

4. Be Clear

Sharing information clearly is one of the most important communication techniques in the workplace. Being clear is one of the 7Cs of communication — an essential framework to prevent miscommunication.

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I have worked with people who can talk for 30 minutes and I am more confused about the question I asked at the beginning than when they answered it.

I’m sure we all know someone who can generate a lot of words coming out of their mouth but really not say anything. Don’t be this person. All it does is hinder communication.

While it’s great to have small talk when you share important information, be very clear about it. Make the points that are needed and don’t build in a lot of fluff around it. Say what is needed in a clear manner. Add more information if needed. Clarity is key.

5. Be Aware of Non Verbal Communication

Remember, non verbal communication is just as important as verbal communication. Watch other people’s body language when you are interacting with them.

Things like crossed arms and frowns should be big signals that someone either doesn’t agree with you or doesn’t understand. It’s just as important to be aware of your own non verbal communication.

Look at other people in the eye when speaking to them. Have an open posture when someone is speaking to you. This reflects that you are open to what they are saying.

Watch yours and other people’s non verbal communication cues.

6. Be Open to Feedback

Think of this as being someone who is able to be coached. It’s incredibly important towards the beginning of your career but also throughout your career.

Everyone has a boss. Even if you are the president of a company, you have a boss – your customers. Be open to the feedback of your boss, colleagues, and customers. Many people have an issue with constructive criticism.

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I find this is the best way to learn about yourself and more importantly, improve yourself. If you aren’t willing to listen to feedback, you’ll never change how you are doing something which means you’ll never improve your results.

7. Be Open Minded

Think about this. If you aren’t open minded while having a conversation with someone, chances are you won’t be listening very well. You’ll be too busy formulating a response to think objectively about what is being said.

Having an open mind will allow you to have a strong dialogue with others that leads to working together to solve problems.

Final Thoughts

Strong communication skills are a wonderful skill to have in your arsenal. Great communication skills will help you in every phase of your life. This goes for all of your personal relationships as well as your work partnerships. You will be able to get more of what you want when you communicate well. The listening side of communication helps you understands others needs as well.

We’ve taken a look at the 7 most important communication techniques in the workplace you need to know. As you read through the list, see if you feel you could improve upon any of the techniques.

Challenge yourself to get better at one or a few of them, your work self will thank you!

More About Effective Communication

Featured photo credit: rawpixel via unsplash.com

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Mat Apodaca

On a mission to share about how communication in the workplace and personal relationships plays a large role in your happiness

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Last Updated on January 16, 2020

12 Simple Ways to Boost Your Confidence Right Now

12 Simple Ways to Boost Your Confidence Right Now

The way you feel about yourself greatly influences how you live and interact with others. If you are confident about yourself, you tend to see yourself positively and actually enjoy spending time with and around people. You don’t feel self-conscious or awkward around others, and that allows you to live your fullest and happiest life.

However, if you’re drowning in a sea of self-doubt, hesitancy and shyness, you often withdraw and isolate yourself from others and avoid interacting and connecting with people. That anxiety you feel in the pit of your stomach when you are around people is holding you back greatly and it is not good for your emotional health and overall well-being. You need to do something about it if you are low in self-confidence or have friends or family members who are not confident.

“Confidence isn’t walking into a room thinking you’re better than everyone, it’s walking in not having to compare yourself to anyone” – Anonymous

Here are simple, practical tips to boost your confidence right now and make you feel and act your best.

1. Stop labeling yourself as awkward, timid or shy.

When you label yourself as awkward, timid or shy, you sub-consciously tell your mind to act accordingly and psychologically feel inclined to live up to those expectations. Instead of labeling and entertaining negative self-talk, visualize and affirm yourself as confident and strong. Close your eyes for a minute and visualize yourself in different situation as you would like to be.

Be your own cheerleader. Experts believe that positive affirmation and good mental practices like picturing yourself winning or achieving a goal can lead to greater feelings of self-assurance and prepare your brain for success.[1] As the saying goes, “seeing is believing.” Picture yourself as confident and soon enough you will begin to manifest behavior that gives evidence to this new ‘fact.’

2. Recognize that the world is not focused on you (unless, of course, you are Kanye West).

That means you don’t have to be excessively sensitive about who you are or what you are doing (or not doing). You are not on the center stage; there is no need for preoccupation with self and perfectionism. As rap music star Rocko sings, “You just do you and I will do me, aight?”

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Forget about trying to please everyone or being perfect. Trying to be perfect and being a people-pleaser puts too much pressure on you and creates unnecessary anxiety. Besides, people are too preoccupied with their own issues to pay much attention to your every move unless, of course, you are a mega famous, super celebrity like Beyonce or Kanye West.

3. Focus on other people as opposed to yourself.

If you are low on confidence, self-conscious, nervous and shy in social situations, focus your attention on other people and what they are saying or doing instead of focusing on your own awkwardness.

For example, think about what it is that is interesting about the person who’s the centre of the party or the guy or girl you are talking with. Prompt them to talk more about themselves and be genuinely curious and interested in what they say. You will instantly come across as confident and warmhearted.

People generally want to talk about themselves, be heard and understood. They will love it when you’re eager and willing to listen to them and really hear what they have to say.

This habit of focusing more on what you love in others as opposed to what you dislike in yourself will not only help you become more assertive and comfortable in virtually all social situations, but also instantly make you feel great about yourself.

4. Know (and accept) yourself for who you are.

Chinese military general, strategist and philosopher Sun Tzu, author of the internationally acclaimed book The Art of War, said, “Know yourself and you will win all battles.” Even in the battle with lack of confidence, you will need to know yourself to win.

Knowing yourself starts with understanding that people are not all the same, neither are all social situation suitable for everyone. You might not be confident in large gatherings, but you could be bold and confident in one-on-one and small group interactions. We all have our own unique gifts and unique ways of expressing ourselves. Embrace yours!

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Introverts, for example, have a quiet confidence that is, unfortunately, often confused for shyness. They are naturally low key and prefer to spend time alone. However, this natural disposition affords them certain unique gifts, such as an ability to listen better than most people and notice things that others don’t.

Your uniqueness is where your strength and advantage lies. You won’t be comfortable and confident in all situations all the time. Albert Einstein said,

“Everybody is a genius. But if you judge a fish by its ability to climb a tree, it will live its whole life believing that it is stupid.”

5. Crack a smile.

If there is one sure way to instantly boost your confidence, it’s cracking a smile. Christine Clapp, a public speaking expert at The George Washington University, says that flashing those pretty, pearly white teeth will immediately make you appear both confident and composed. But, the effect of smiling is not just external. Studies show that smiling can also help nix feelings of stress and pave the way for a happier and more relaxed you.[2]

Not a bad return for something seemingly so trite, wouldn’t you agree?

6. Break a sweat—with exercise.

Working out is another great way to make yourself feel amazing and confident. Science has shown that exercising increases your endorphins, helps reduce stress, tones your muscles and makes you feel happy and confident.[3]

And hey, all you have to do is take a walk a few times a week and you’ll see the benefits. What seems to matter—as far as your confidence goes—is whether you break a sweat, not how strenuous your session is, which is pretty cool. Start working out now.

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7. Groom yourself.

This might seem mundane, but it’s amazing how much of a difference a shower and shave can have on your confidence and self-image. And when you spritz on a scent, the boost on confidence and self-esteem is incredible. As it turns out, your favorite fragrance does more than make you smell oh-so-nice.

A study found that a fragrance can inspire confidence in men. Interestingly, the study also found that the more a man likes the fragrance, the more confident he might feel. Another study found that 90% of women feel more confident while wearing a scent than those who go fragrance-free.

8. Dress nicely.

Another one that might seem trite, but it works. If you dress nicely, you’ll instantly feel good about yourself and give your confidence a real boost. That is largely because you’ll feel attractive, presentable and sometimes even successful in nice clothes.

While dressing nicely means something different for everyone, it does not necessarily mean wearing $500 designer outfits. It means wearing clothes that are clean, that you are comfortable in and that are nice-looking and presentable, including casual clothes.

9. Do activities you enjoy.

Whether it is reading a book, playing a musical instrument, riding your bicycle or going fishing, do what you really enjoy and what makes you truly happy often. It will boost your self-esteem, soothe your ego and allow you to identify with your gifts and talents. That will in turn bolster your self-belief and grow your confidence exponentially.

You might not become popular for doing what you love, but you might not even want to be popular at all. Being popular doesn’t make you happy; doing what you love does.

10. Prepare for the possibility of rejection / setback.

Late World No. 1 professional tennis player Arthur Ashe said, “One important key to success is self-confidence. A key to self-confidence is preparation.” You need to prepare for the possibility of rejection and setback.

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Why?

Everybody suffers rejection and setback at one point or another. You are not exempted. The question on your mind, therefore, should not be if you will be rejected, but how you will handle rejection when it comes.

Prepare yourself adequately in every situation to minimize the risk and effect of rejection and so that your confidence is not broken. For example, learn public speaking and rehearse what you are going to say beforehand if you have landed a public speaking engagement. That way, you are sure of yourself and confident you have what it takes to hack it. If you are rejected, don’t take it personally.

Rejection and setbacks happen to the best of us. Take it as a learning experience. Learn from your mistakes and move on.

11. Face uncomfortable situations square in the face.

Don’t run away from uncomfortable situations. Running away from people or situations because you feel scared, shy or timid only confirms and reinforces your shyness. Instead, face the situation that makes you uneasy square in the face. For example, go ahead and talk to that person you are afraid to approach, or go straight to the front of your yoga class! What’s the worst that can happen?

Prepare and be ready for any eventuality. The more you face your fears, the more you realize you are stronger than you thought and the more confident you get. This simple, yet admittedly courageous, act makes you unstoppable. You get comfortable being uncomfortable and begin to feel like you can take on the world. And that is the hallmark of someone destined for great things.

12. Sit up straight and walk tall—you are awesome!

Yes, sit up straight and believe you are awesome. Don’t slump in your chair or slouch your shoulders. Experts say the right stance can not only keep your self-esteem and mood lifted, but also lead to more confidence in your own thoughts.[4]

The way to sit is to open up your chest and keep your head level so that you look and feel poised and assured. And when you get up, stand tall and walk like you’re on a mission. People who sit up straight and walk tall are more attractive and instantly feel more confident. Try it now: you’ll feel fierce and confident just by sitting up straight and walking tall.

Featured photo credit: Freshh Connection via unsplash.com

Reference

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