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Last Updated on February 20, 2019

18 Ways to Have Effective Communication in the Workplace

18 Ways to Have Effective Communication in the Workplace

“I know you think you understand what you thought I said but I’m not sure you realize that what you heard is not what I meant.”

An old joke, but painfully true.

Though we humans more or less invented verbal communications, we are still not very good at it. Miscommunication is so common that novelist Doug Adams once opined that if we actually understood everything everyone said, it would cause the end of the universe.

Jokes aside, clarity of communications is a primary job of business leaders, and one of the tough things first they must master. For without clear communications, employees cannot collaborate, and nothing useful happens.

In this article, we’ll look into 18 ways to improve communication in the workplace so you can avoid miscommunication and work more efficiently.

What Is Communication About?

Radio engineers know that for good communications to occur, the transmitter should be strong, the receiver should have a good antenna, and there should be very little radio frequency (RF) interference.

It’s about sending, receiving and noise.

Likewise, with people, the person communicating (spoken, written, doesn’t matter) should be clear, the receiver should be attentive, and distractions should be kept at a minimum.

The problem is that all too rarely do these three things happen at once, and hence many office communications fail. Yet everyone has the tools they need to improve all of them. Interestingly, when leaders are good at these three factors, employees tend to improve their communication as well.

How to Have Effective Communication in the Workplace

Here are some easy-to-practice tips for improving communications in your workplace.

1. Be a Good Listener

You are a receiver and need that good antenna. In fact, you have two of them – your ears – which should be used twice as much as your transmitter – your mouth.

Good listening begins with being fully present and engaged. Anything less tells the other person you don’t really care.

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These tips can help you to be a good listener:

13 Powerful Listening Skills to Improve Your Life at Work and at Home

2. Don’t Pass on Gossip

Gossip, aside from potentially being destructive, is noise. It is “information” unnecessary to conducting work, a big distraction, and a time waster.

If you’re not sure how to deal with gossips at work, take a look at this article:

7 Things to Do in a Gossipy Work Environment

3. Speak in a Soft Voice

Social media is teaching us that when everyone is shouting, the calm, quiet voice is heard the loudest.

Even when tempted to raise your voice, don’t, and you will be heard very clearly.

4. Praise Often for Anything Others Do That Is Worthwhile

People who feel unappreciated make lousy listeners. They might find it not worth their time, or that the speaker is not being forthright.

But when a person is valued, and told so in no uncertain terms, then they listen with eagerness. Authentic praise builds better antennae on the listener.

Here’re 7 Reasons Why You Should Pay a Compliment to Someone Every Day

5. Be Honest and Ethical

There is a reason people dislike engaging politicians, lawyers and used car salesmen. These people try to please others by using flowery languages which are not true.

Be honest and ethical and you’ll gain trust from others and people will think that you’re reliable.

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6. Never Use Condescending or Vulgar Language

It doesn’t matter how thick-skinned a person is, talking down to them or in a way that sounds abusive is noise that prevents them from fully engaging you.

Filter your mind and your mouth, and you will notice those around you more eager to hear what you have to say.

7. Have a Good Work Ethic

Nobody pines for the opinions of slackers.

Be responsible, work hard and go on the extra miles to help colleagues who need an extra hand.

Here’re some tips for you to have a good work ethic:

How to Build a Reliable Work Ethic

8. Treat Others Fairly

If you don’t think you are going to get a fair deal, you likely discount what a schemer tells you.

If people in your company perceive you as treating others without an even hand, someone will tune you out and pull down their antennae.

But when they know you will treat them with the same honor you treat others, then they want to hear what you have to say.

9. Be a Happy Person and Be Kind to Everyone

How often do you want to listen to a grouchy or antagonistic person? Likely, never. Neither does the person you are talking to.

Be happy, supportive and helpful even when you don’t feel like it.

10. Be Calm Under Stress

This is one of the most difficult tactics to master, but it pays well.

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We all have been amazed by EMTs, police officers, surgeons and the like who can keep their cool in life-and-death situations. And if involved, we immediately followed their commands.

When you keep your head about you, others will too.

If you find it hard to handle stress, check out this advice:

How to Stay Calm and Cool When You Are Extremely Stressful

11. Be Friendly and Courteous

Try this experiment:

The next time you are on the phone with a tired-sounding customer support representative, be as happy, friendly and polite as possible. You can hear their voice change as they happily engage you.

Now, imagine how well that works when you are face-to-face with your officemate. Honey beats vinegar every time.

12. Be Engaging

To engage means to occupy the attention or efforts of a person or persons. This requires being a bit outside of yourself, to holistically connect in both the give and take of a communication. When you do so, you occupy their attention.

If you are not ready to be fully engaging, then wait before starting an important communication.

13. Don’t Be Wasteful with Time

We all are born with a finite amount of time. So, it is little wonder that people dislike having theirs wasted (which is why so many office meetings are disagreeable).

Know what you need to say or learn, get to the point, and then disengage so the other person doesn’t feel the conversation is not worth their time.

14. Speak Slowly and Don’t Use Complicated Words

Talking fast either makes you sound like a huckster or causes your meaning to be lost. Using unnecessarily complex language or jargon is in the same sphere as speaking condescendingly.

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Don’t rush and don’t talk above the lexicon of the listener.

15. Be More Concerned About Others Than Yourself

The attitude “It’s all about me” is a lousy way to engage others, in no small part because it isn’t all about you.

The skill you need here is empathy: 5 Tips for Empathetic Listening

It is about them, coworkers, teams, departments and the company at large. Put yourself, your needs and your interests on the back burner.

16. Be Truly Humble and Forgiving

The Golden Rule cannot be applied without humility and understanding. Likewise, with true, deep and fulfilling communications.

There is no shame in being human, but it requires giving as much as you would like to get if the roles were reversed. Always be human and humane when communicating with your boss, your teammates and your employees.

17. Keep Your Workplace Neat and Tidy

My partner, Warren Muller, was not tidy. But he was a genius, and thus worth listening to despite maintaining an office of perpetual clutter. Unless you are a genius, you will discover that people listen to you better when they perceive you to be well organized.

18. Be Aware of Your Personal Hygiene

This should go without saying in the 21st century. Hygiene is an ante, a minimal aid to social interaction. In the absence of it, the other person – regardless of whether they are the speaker or listener – has many reasons to not be fully engaged.

The Bottom Line

To have effective communication in the workplace, it goes beyond the words you speak.

With the right attitude and mindset, you will demonstrate the communication skills you need to work with your boss, your teammates and employees efficiently.

Practice the above 18 ways in your workplace and start to improve your communication skills at work!

More Resources About Communication Skills

Featured photo credit: Unsplash via unsplash.com

More by this author

Ray Zinn

Ray Zinn is an inventor, entrepreneur, investor, angel, bestselling author and the longest serving CEO of a publicly traded company in Silicon Valley.

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Last Updated on November 5, 2019

12 Powerful Habits of a Lifelong Learner

12 Powerful Habits of a Lifelong Learner

Formal education is something everyone has to go through to a certain degree, and the knowledge it offers isn’t always that practical in real life. Life long learning is how you improve as a person, bit by bit and day by day.

Life long learners recognize the importance and joy of growth so they never settle for what they currently know and always seek for improvement.

Here are 12 habits of people who value lifelong learning have in common – see how many of them you recognize in yourself.

1. They Read on a Daily Basis

Whatever problem or dilemma you currently face, there’s definitely at least one decent book that discusses it and presents a variety of solutions.

Reading is a great way to open up new horizons, train your brain and revolutionize your life. I can’t even count how many times books completely transformed the way I view the world, and it’s always a change for the better. Through reading, you can connect with successful people and learn from the lessons they share.

Life long learners love to get lost in books and do it regularly. Bill Gates knows that reading matters a lot; on his personal blog, he reviews plenty of game-changing books.

Due to technology, you can access a bookshelf of the wealthiest entrepreneur on this planet.

2. They Attend Various Courses

Whether it’s online or offline, there are countless courses you can participate in without spending a dime on it. These are great opportunities to connect with clever and like-minded people and learn from them.

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Because of the advanced technology, you can now gain knowledge from online programs, starting from coding through self-improvement to programs from top universities.

There are literally endless ways to thrive. What life long learners have in common is squeezing as much as possible out of these opportunities.

3. They Actively Seek Opportunities to Grow

Instead of spending your free time laying on the couch and watching TV, you prefer doing something creative and practical. You know every wasted minute is gone forever.

That’s why you’d rather practice your language skills with a native-speaker you’ve met, engage in local meet up or attend a class that teaches something you always wanted to learn.

Life long learners stay up-to-date with growth opportunities in their areas and participate in them frequently.

4. They Take Care of Their Bodies

“Physical fitness is not only one of the most important keys to a healthy body, it is the basis of dynamic and creative intellectual activity.” — John F. Kennedy

A clever mind combined with a body in a great condition is the best asset you can have. Our bodies were designed to run, walk, jump, swim, lift and much more. Leading a sedentary lifestyle harms both your physical and mental sphere.

Life long learners know the body is your temple. In order to make it flourish for as long as possible, they train regularly, move a lot and eat healthy.

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5. They Have Diverse Passions

Among Steve Jobs’ wise quotes, there’s one I like especially. It’s about connecting the dots:

“You can’t connect the dots looking forward; you can only connect them looking backward. So you have to trust that the dots will somehow connect in your future.” — Steve Jobs

Each dot is some event or skill in your life, and it’s only when you go through these elements that you know how to combine them into something great.

Having a variety of passions indicates that you love to progress. By practicing different skills, you give yourself an advantage over the rest of the people. During hard times, you are more likely to to act intelligently and solve your problems with less effort.

6. They Love Making Progress

If behind the efforts, there is passion and a deep desire to grow, your chances of success are way higher, compared to when you are forced to learn.

Life long learners love to experience the constant growth and improvement. The breakthrough moments help them to notice the impressive change that took place because of the learning process. Any milestone serves as a driving force for further headway.

7. They Challenge Themselves with Specific Goals

In order to keep growing, you clearly define your goals. Smart goal setting is one of the tools to ensure constant growth.

Since you love challenges, a difficult goal doesn’t scare you. Quite the opposite, it keeps you motivated and engaged.

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Research showed that precise and ambitious goals increase the performance of an individual. As we already agreed, life long learners are people who care about their performance, hence they never stop improving.

8. They Embrace Change

A complete change can lead to incredible results. This is especially visible on the example of successful companies.

Oftentimes, it’s that transformation which created space for their so-called overnight success. Twitter was originally created as an internal service to serve Odeo employees. Currently, it has over 300 million monthly active users and is considered the second biggest social network.

As a life long learner, you know a change can lead to extraordinary results so you welcome it and stay open minded about making a shift.

9. They Believe It’s Never Too Late to Start Something

Some people tend to think after a certain age, they are no longer allowed to start something and become successful. The truth is, it’s just a lame excuse not to leave the comfort zone.

Opposite to common misconceptions, there’s no wrong age to begin something. Henry Ford was 45 when he invented the Ford Model T car, which is considered as the first affordable automobile.

Sure, for some domains like becoming a professional athlete, starting early is required. However, to learn and improve for its own sake, you are never too old.

10. Their Attitude to Getting Better Is Contagious

“We now accept the fact that learning is a life long process of keeping abreast of change. And the most pressing task is to teach people how to learn.” — Peter Drucker

There’s nothing better than to see your surroundings getting involved in what you actively participate in. Oftentimes, the best way to achieve that is to inspire them and be the example. As Gandhi would say, you need to be the change you want to see in the world.

As a life long learner, you are extremely passionate about the constant growth and people around you can sense that positive attitude. As a result, they start acting similarly.

11. They Leave Their Comfort Zone

Is it really better to step out of your comfort zone? The answer is always yes.

You always embrace discomfort as you know the path to success leads through hardship and countless obstacles. Instead of being afraid of facing them, you challenge yourself to overcome more and more difficult handicaps.

Every time you get out of your comfort zone, regardless whether you win or fail, you learn something new. That’s the part you love the most!

12. They Never Settle Down

“Knowledge is exploding, so you need to commit yourself to a plan for life long learning.” — Don Tapscott

A sense of being clever enough is something you don’t experience. Without a doubt, you appreciate what you already know, but that’s never a reason to stop. You just know once you stop learning, you lose the amazing privilege humans have, namely an ability to a never-ending intellectual development.

More About Lifelong Learning

Featured photo credit: Christin Hume via unsplash.com

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