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Last Updated on August 12, 2019

10 Essential People Management Skills Every Manager Needs

10 Essential People Management Skills Every Manager Needs

Being a manager is tough. This position requires you to take on additional responsibilities, step up as a leader, and master a completely new set of skills.

Of all the new skillsets you have to acquire, the most valuable are those related to people management. This makes sense – after all, your primary role as a manager is to connect with and support your employees.

But with so many people management skills out there, how do you know which ones to focus on? While there’s no wrong or right answer to this, here are a handful of essential skills that every manager needs to have to succeed in their roles.

1. Communicate — Really Communicate

This one may sound obvious, but good communication skills are a must for every manager. This means being able to speak clearly, transparently, and in a way that resonates with your employees. If you’re unsure where your communication skills stand, your employees can serve as a helpful sounding board.

Adam Legas, founder and managing director at Nanohydr8.com told me the following when I asked him how he thinks about investment into communication with the employees:

When your team is just a few people, communication is a breeze. When your company is 10 people, you need to have regularly scheduled meetings to make sure people are on track and know what’s going on. When your company is 100 people, you need to invest a LOT more into communication to make sure your employees are engaged and you are an effective manager.

Example

You notice that many of your employees are misunderstanding directions for a project, so you check in with them to identify the source of the problem. It turns out, your communication around the project was unclear and confused your team.

To ensure this doesn’t happen again in the future, you gather actionable feedback about what went wrong and improve that aspect of your communication style.

2. Demonstrate Trust

One of the most important skills to have as a manager is the ability to demonstrate trust to the people you manage. According to research, 61% of employees say trust between them and their senior management is very important to job satisfaction.[1]

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But you don’t even need to see the statistics to support this. You’ll be hard pressed to find an employee who enjoys being micromanaged or feeling like they’re not trusted to do their work.

Example

Your high-performing employee wants to step up in their role and take on a challenging new project. You encourage them to run with it and let them know you’re available to support in any way possible. As a result, the employee delivers outstanding outcomes and is grateful to you for entrusting them with such a big responsibility.

3. Practice Empathy

To build strong relationships with your employees, you need to practice empathy. Whether someone comes to you with a work conflict or is struggling with personal matters at home, as a manager, bringing compassion to your conversations will make it easier for your employees to open up to you.

If you feel like you’re not a naturally empathetic person, don’t worry. Studies have shown that empathy is something that can be taught.[2]

Example

A member of your team has recently lost a close family member and is having a hard time focusing at work. You encourage them to take any time they need to heal, allow them to work under more flexible deadlines, and take some work off their plate.

Because you demonstrated empathy during this tough situation, your employee feels comfortable opening up to you about other issues or problems they face.

4. Listen Actively

True, deep listening skills are difficult to develop, but managers who have this ability are guaranteed to be much more successful than those who don’t. The difference is that managers who listen are actually present during a conversation and absorbing the information shared with them.

On the other hand, managers who simply hear the conversation are not fully engaged and will likely miss key information that’s being shared with them.

Learn to improve your listening skills here: How to Practice Active Listening (A Step-By-Step Guide)

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Example

Your employee is frustrated and needs to vent. Instead of zoning out during the conversation, you pay close attention and identify the root of the problem. Together, you discuss a solution and take action to address the source of the conflict.

5. Motivate Others

Inevitably, most of the employees you manage will get stuck in a rut. Perhaps they’re feeling bored with their projects, questioning their career path, or simply not feeling engaged at work. No matter the reason, you need to have the ability to lift them up and motivate them to start being high performers again.

This goes beyond just providing encouragement – it requires you to identify the cause of their disengagement and find solutions to actively address it.

Example

A high performer on your team seems to be disengaged. You approach them to see what’s going on and learn that they’re bored because they’re not being challenged.

Thankfully, there’s a significant project that just started and could use an extra helping hand. Your employee is excited about this new opportunity, so you work together to make sure they’re set up for success.

6. Give Recognition

Before you were a manager, you were an individual contributor and likely received recognition for your work. As a manager, your role is now flipped and your focus is now about putting the spotlight on the team.

There are tons of benefits that come with recognizing your employees, such as the fact that when companies spend 1% or more of payroll on recognition, 85% see a positive impact on engagement.[3]

Example

Your team has spent weeks fixing a bug that was causing your customers a lot of problems. After the problem is fixed, you reward them with an impactful recognition idea[4] such as giving kudos at the next all hands meeting or taking the team for a nice lunch out on the company.

7. Delegate

This isn’t just about randomly assigning work to your team. It’s about listening to the goals and preferences of your employees and taking those factors into account before making decisions.

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This can be tough since you can’t always make everyone happy, but as long as you make a genuine effort and communicate the reasons behind the decision-making process, your team will understand.

You can find more tips on delegating effectively here: How to Delegate Work Effectively (The Definitive Guide for Leaders)

Example

You’re about to launch a big project, so you have a team meeting to get a sense for who might want to work on what. After hearing the preferences of all your employees, you take the time to carefully consider everyone’s opinions and delegate assignments based on what you heard and believe to be the best decision for the team.

8. Provide Feedback

As a manager, one of your most important roles is to provide feedback – and not just during your performance reviews. It’s critical to consistently share valuable insights with your employees as to what they’re doing well and what they could improve.

This is a tricky skill to master, as it requires using the right phrases and striking a balance between candid and empathetic. Here’s a guide to help you: How to Give Honest Feedback that Inspire People

Example

One of your employees isn’t performing well, so you need to have a tough conversation about how they can improve.

You approach the discussion with an open-minded attitude and clear communication to ensure your employee understands what the issue is but doesn’t feel attacked. You work on a performance improvement plan together and check in regularly to make sure progress is being made.

9. Connect

You don’t want your employees to only view you as a “boss.” While this was once the expectation at the workplace, that’s no longer the case as modern companies focus on developing genuine and long-term relationships with their workers.

That’s why learning how to connect with others is an important people management skill to master. This includes being able to find areas where you can relate to your team, making time to check in on them, and demonstrating that you care about your employees as humans – not just workers at your organization.

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Example

It’s busy season at your company, so in addition to the weekly one-on-ones you have set up with the employees you manage, you also make an effort to join them for lunch or check in on them via Slack occasionally to make sure everyone is doing okay. As a result, your employees feel supported and cared for during this hectic time.

10. Empower Others

Finally, the ability to empower others is hugely important when it comes to being a manager. Empowering employees is about granting them a certain level of autonomy to make their own decisions and take on responsibilities – in other words, giving them the time and space they need to thrive.

Example

Your employee wants to roll out a new initiative that they’re passionate about, but it’ll take some convincing to get the leadership team on board. You encourage the employee to pursue this program and empower them with the support, resources, and knowledge they need to be as successful as possible.

Your employee runs with the new idea, presents it to the leadership team, and completely blows them away.

The Bottom Line

If you don’t check off every one of these people management skills, don’t worry! The great things about these skills is that anyone is capable of developing them – all it takes is some intentional practice and self-awareness.

Identify a few that are personally meaningful for you or are traits you’ve admired in your past managers and start with those. Over time, you’ll be able to develop the full range of people management abilities.

More About People Management

Featured photo credit: rawpixel via unsplash.com

Reference

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Dmitry Dragilev

Single-handedly grew a startup from zero to 40 million page views, Dmitry is a role model for aspiring entrepreneurs.

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Last Updated on January 24, 2020

10 Good Habits To Have in Life To Be More Successful

10 Good Habits To Have in Life To Be More Successful

Habits are behaviors and patterns that you showcase by default. They enable you to carry out crucial activities like taking a shower, brushing your teeth, getting prepared for work.

Interestingly, you follow this routine every day without considering them. Your unconscious habits create room for your brain to perform more advanced activities like problem-solving and choosing what book to read.

Everyone has habits, and several of those habits are activated every day. I would classify them into three groups:

  • The first category includes the habits that you hardly notice as they have become a major part of your life- such as brushing teeth or wearing clothes.
  • The second category comprises good habits to have to be more successful-like eating healthily, exercising your body and reading books.
  • The last group consists of those habits that are harmful-like procrastinating, smoking or overeating.

Habits are fundamental to becoming successful in life — or probably ending up a failure. Yet, as significant as habits are, some lack the knowledge of their capabilities.

Habits are default activities that you engage in without giving an afterthought. They are automatic behavioral or mental activities. They help you carry out some actions without exerting too much energy. They simplify your life.

Several people aspire to break bad habits. For instance, some people diet to stop overeating. They exercise to reduce obesity. Habits can hinder or impact your performance and productivity.

That’s why I would share 10 good habits to have to be more successful in life.

1. Begin Your Day with Meditation

I recommend mindful meditation early in the morning. This practice helps you to be in the present moment. Consequently, it enables you to be mindful of challenging situations during the day.

Different stressors may trigger as you go through the day; meditation helps you to remain calm before taking on the challenges.

Personally, it helps me to devise strategies and think about ideas. Meditation is a good habit to have if you want to be connected to what’s significant in your life.

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2. Be Grateful for What You Have

Sometimes, you waste time thinking of what’s not enough. You become immersed in those daunting challenges. However, challenges justify the presence of hope. When you have life, you have expectations. You will be free from challenges when you are six feet under. The only strategy you have to stop focusing on your problems is to focus on what you have.

Gratitude is a time-tested pathway to success, health, and happiness. It redirects your focus to what you have from what you lack. Here’s what James Clear does every day,[1]

“I say one thing I’m grateful for each day when I sit down to eat dinner.”

3. Smile

Can you pause and smile before you continue reading this?

Now here is what just happened based on research conducted by the Association for Psychological Science; you set a pace for living a happier life when you smile. A genuine smile or what’s called a Duchenne smile is a good habit to have if you want to find spiritual, emotional and mental peace of mind.[2]

Smiling induces the release of molecules that function towards fighting stress. The physiological state of your body determines the state of your mind. When you slouch or frown, your mind takes cues relating to unhappiness and depression. But, once you adjust yourself by putting up a smile, you begin to feel a new level of excitement and vibrancy.

Can you smile again?

4. Start Your Day with a Healthy Breakfast

Starting your day with a healthy breakfast is a good habit to have and forms a crucial part of your life. Nevertheless, about 31 million Americans skip their breakfast each day.[3]

If you are fed up hearing that breakfast is a crucial component of your day, you are only fighting the truth. If you want to become more successful, you need to ‘break your fast’ with healthy foods every morning.

This habit is not difficult to form if you usually rush out the door every single morning. You can wake up earlier to fix yourself a meal so you don’t break down during the day.

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Get inspired by these 20 Healthy Breakfast Choices That Will Save You Time.

5. Exercise Daily

One of the good habits to have is to exercise your body and muscles every day. You don’t have to run a marathon or lift a weight. You only need to engage in less strenuous activities that oxygenate your blood and inject endorphins in your body.

Jack Dorsey, the CEO of Twitter, classified exercise as a good habit to maximize his already jam-packed schedule.[4] He said,

‘I wake up by 5, meditate for 30 minutes, seven-minute workout times three, make coffee, and check-in.’

He said on Product Hunt that he follows this routine every day as it gives him a steady-state that empowers him to be more productive.

6. Manage Your Time as You Manage Your Finance

Another good habit is the act of managing your time effectively. This goes a long way to impact your achievement.

Time management is what separates the successful from the rest of the world as we all possess the same amount of time. How you leverage time determines your potential to succeed in life.

So how do you manage your time effectively?

Here’s Jack Dorsey’s recommendation in one of the Techonomy events;

“I accomplish effective time management by theming my days and practicing self-discipline. These themes help me handle distractions and interactions. If a request or task does not align with the theme for that day, I don’t do it. This sets a cadence for everyone in the company to deliver and evaluate their progress”.

And this is Dorsey’s weekly theme:[5]

  • Monday – Management
  • Tuesdays – Product
  • Wednesday – Marketing and growth
  • Thursdays – Developers and partnerships
  • Fridays – Culture and recruiting
  • Saturdays – Taking off
  • Sundays – Reflection, feedback, strategy, and preparing for Monday

No wonder he was able to run two companies when others were struggling with one job.

7. Set Daily Goals with Intentions

Everyone has goals. It may relate to business or personal life. The truth is, we’re all tending towards a particular direction or another. Nevertheless, while long-term goals can offer you direction, it’s your daily goals that you establish that help you develop short-term goals that are essential for your success.

Long-term goals may not give you the motivation you need to keep on. But when you implement your short-term milestones daily, you become fired up, and you can overcome the challenges that come with taking on bigger tasks.

Here’s the main truth:Successful people don’t set goals without establishing their intentions. According to Jennifer Cohen of Forbes,[6]

“What helps you to achieve your desired expectation is ensuring intentions accompany your daily goals.”

Be intentional about your daily goals!

8. Seek Inspiration

It is usually difficult to be inspired for a considerable length of time. Sometimes, you become discouraged and feel like giving up on your goals when things are not working out as intended.

A practical approach to stay on top of the situation is to inspire yourself each day. When you wake up in the morning after meditation, watch some motivational videos, and let the story of great leaders inspire you.

Establish what Anthony Robbins called the ‘hour of power.’ Determine how many minutes you spend but make it count. Inspiration is the fuel for achievement because when you can conceive it in your mind, you can accomplish it.

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Michal Solowow, an investor and the founder of Mitex, a construction company puts it this way,[7]

“The problems I encounter in everyday life motivates me to find solutions. This is a self-propelling mechanism. becoming a billionaire was never a motivating factor.”

9. Save Steadily, Invest with All Prudence

I can exhaust the good habits to have without talking about saving and investing. Most times, you overlook the significance of saving for the future when you are living in your present moment. According to CNBC, a $1000 emergency will propel several Americans into debt.[8]

However, it is not enough to save, and you must invest your fund and be wise with it. If you pay attention to this now, you will set yourself for a life of success in the future. Ensure you save at least six months in your emergency account so you can be prepared for any future emergency.

10. Budget and Track Your Spendings

Benjamin Franklin warned of taking the precaution of little expenses. He said,

“A small leak sinks a great ship.”

It is easy to discard little expenses, but the truth is they always add up. This happens when you fail to budget.

Budgeting is a good habit to have, which can impact your financial life significantly. The money you spend on extravagant lifestyles can be saved and invested in your future.

The Bottom Line

Endeavor to cultivate these good habits to have to become more successful as you journey through life. The quicker you cultivate them, the faster you achieve your goals.

More About Habits

Featured photo credit: Andrijana Bozic via unsplash.com

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Reference

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