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10 Essential People Management Skills Every Manager Needs

10 Essential People Management Skills Every Manager Needs

Being a manager is tough. This position requires you to take on additional responsibilities, step up as a leader, and master a completely new set of skills.

Of all the new skillsets you have to acquire, the most valuable are those related to people management. This makes sense – after all, your primary role as a manager is to connect with and support your employees.

But with so many people management skills out there, how do you know which ones to focus on? While there’s no wrong or right answer to this, here are a handful of essential skills that every manager needs to have to succeed in their roles.

1. Communicate — Really Communicate

This one may sound obvious, but good communication skills are a must for every manager. This means being able to speak clearly, transparently, and in a way that resonates with your employees. If you’re unsure where your communication skills stand, your employees can serve as a helpful sounding board.

Adam Legas, founder and managing director at Nanohydr8.com told me the following when I asked him how he thinks about investment into communication with the employees:

When your team is just a few people, communication is a breeze. When your company is 10 people, you need to have regularly scheduled meetings to make sure people are on track and know what’s going on. When your company is 100 people, you need to invest a LOT more into communication to make sure your employees are engaged and you are an effective manager.

Example

You notice that many of your employees are misunderstanding directions for a project, so you check in with them to identify the source of the problem. It turns out, your communication around the project was unclear and confused your team.

To ensure this doesn’t happen again in the future, you gather actionable feedback about what went wrong and improve that aspect of your communication style.

2. Demonstrate Trust

One of the most important skills to have as a manager is the ability to demonstrate trust to the people you manage. According to research, 61% of employees say trust between them and their senior management is very important to job satisfaction.[1]

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But you don’t even need to see the statistics to support this. You’ll be hard pressed to find an employee who enjoys being micromanaged or feeling like they’re not trusted to do their work.

Example

Your high-performing employee wants to step up in their role and take on a challenging new project. You encourage them to run with it and let them know you’re available to support in any way possible. As a result, the employee delivers outstanding outcomes and is grateful to you for entrusting them with such a big responsibility.

3. Practice Empathy

To build strong relationships with your employees, you need to practice empathy. Whether someone comes to you with a work conflict or is struggling with personal matters at home, as a manager, bringing compassion to your conversations will make it easier for your employees to open up to you.

If you feel like you’re not a naturally empathetic person, don’t worry. Studies have shown that empathy is something that can be taught.[2]

Example

A member of your team has recently lost a close family member and is having a hard time focusing at work. You encourage them to take any time they need to heal, allow them to work under more flexible deadlines, and take some work off their plate.

Because you demonstrated empathy during this tough situation, your employee feels comfortable opening up to you about other issues or problems they face.

4. Listen Actively

True, deep listening skills are difficult to develop, but managers who have this ability are guaranteed to be much more successful than those who don’t. The difference is that managers who listen are actually present during a conversation and absorbing the information shared with them.

On the other hand, managers who simply hear the conversation are not fully engaged and will likely miss key information that’s being shared with them.

Learn to improve your listening skills here: How to Practice Active Listening (A Step-By-Step Guide)

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Example

Your employee is frustrated and needs to vent. Instead of zoning out during the conversation, you pay close attention and identify the root of the problem. Together, you discuss a solution and take action to address the source of the conflict.

5. Motivate Others

Inevitably, most of the employees you manage will get stuck in a rut. Perhaps they’re feeling bored with their projects, questioning their career path, or simply not feeling engaged at work. No matter the reason, you need to have the ability to lift them up and motivate them to start being high performers again.

This goes beyond just providing encouragement – it requires you to identify the cause of their disengagement and find solutions to actively address it.

Example

A high performer on your team seems to be disengaged. You approach them to see what’s going on and learn that they’re bored because they’re not being challenged.

Thankfully, there’s a significant project that just started and could use an extra helping hand. Your employee is excited about this new opportunity, so you work together to make sure they’re set up for success.

6. Give Recognition

Before you were a manager, you were an individual contributor and likely received recognition for your work. As a manager, your role is now flipped and your focus is now about putting the spotlight on the team.

There are tons of benefits that come with recognizing your employees, such as the fact that when companies spend 1% or more of payroll on recognition, 85% see a positive impact on engagement.[3]

Example

Your team has spent weeks fixing a bug that was causing your customers a lot of problems. After the problem is fixed, you reward them with an impactful recognition idea[4] such as giving kudos at the next all hands meeting or taking the team for a nice lunch out on the company.

7. Delegate

This isn’t just about randomly assigning work to your team. It’s about listening to the goals and preferences of your employees and taking those factors into account before making decisions.

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This can be tough since you can’t always make everyone happy, but as long as you make a genuine effort and communicate the reasons behind the decision-making process, your team will understand.

You can find more tips on delegating effectively here: How to Delegate Work Effectively (The Definitive Guide for Leaders)

Example

You’re about to launch a big project, so you have a team meeting to get a sense for who might want to work on what. After hearing the preferences of all your employees, you take the time to carefully consider everyone’s opinions and delegate assignments based on what you heard and believe to be the best decision for the team.

8. Provide Feedback

As a manager, one of your most important roles is to provide feedback – and not just during your performance reviews. It’s critical to consistently share valuable insights with your employees as to what they’re doing well and what they could improve.

This is a tricky skill to master, as it requires using the right phrases and striking a balance between candid and empathetic. Here’s a guide to help you: How to Give Honest Feedback that Inspire People

Example

One of your employees isn’t performing well, so you need to have a tough conversation about how they can improve.

You approach the discussion with an open-minded attitude and clear communication to ensure your employee understands what the issue is but doesn’t feel attacked. You work on a performance improvement plan together and check in regularly to make sure progress is being made.

9. Connect

You don’t want your employees to only view you as a “boss.” While this was once the expectation at the workplace, that’s no longer the case as modern companies focus on developing genuine and long-term relationships with their workers.

That’s why learning how to connect with others is an important people management skill to master. This includes being able to find areas where you can relate to your team, making time to check in on them, and demonstrating that you care about your employees as humans – not just workers at your organization.

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Example

It’s busy season at your company, so in addition to the weekly one-on-ones you have set up with the employees you manage, you also make an effort to join them for lunch or check in on them via Slack occasionally to make sure everyone is doing okay. As a result, your employees feel supported and cared for during this hectic time.

10. Empower Others

Finally, the ability to empower others is hugely important when it comes to being a manager. Empowering employees is about granting them a certain level of autonomy to make their own decisions and take on responsibilities – in other words, giving them the time and space they need to thrive.

Example

Your employee wants to roll out a new initiative that they’re passionate about, but it’ll take some convincing to get the leadership team on board. You encourage the employee to pursue this program and empower them with the support, resources, and knowledge they need to be as successful as possible.

Your employee runs with the new idea, presents it to the leadership team, and completely blows them away.

The Bottom Line

If you don’t check off every one of these people management skills, don’t worry! The great things about these skills is that anyone is capable of developing them – all it takes is some intentional practice and self-awareness.

Identify a few that are personally meaningful for you or are traits you’ve admired in your past managers and start with those. Over time, you’ll be able to develop the full range of people management abilities.

More About People Management

Featured photo credit: rawpixel via unsplash.com

Reference

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Dmitry Dragilev

Single-handedly grew a startup from zero to 40 million page views, Dmitry is a role model for aspiring entrepreneurs.

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Published on October 16, 2020

13 Productive Things to Do on a Sunday

13 Productive Things to Do on a Sunday

Sunday’s are amazing days. For most of us, Sunday’s are a day of rest — a chance to relax, spend time with our family and friends and step away from work. Yet, for many people, Sunday’s can be a day of gloom. The thought of having to go back to work the next day and rejoin the hustle and bustle of everyday working life creates a dark cloud over a day that should be a joy.

With the right approach, though, Sunday’s can be days of rejuvenation—a chance to recharge our batteries—and to set ourselves up for a fantastic week. It is just a matter of the way you look at Sundays.

Sunday’s give me a chance to take stock of how my week has gone and decide what I want to achieve the following week. Each Sunday allows me to step back from the everyday grind and to measure my progress against the plan I had for the week and to reset that plan to make the next week even better.

Here are 13 ways you can turn Sunday’s into amazingly productive days:

1. Wake up at Your Normal Time

I grew up thinking Sunday’s were a great day to ‘catch-up on my sleep’. The problem here is by over-sleeping on a Sunday, you often find it difficult to get to sleep Sunday night and that begins the cycle of sleep debt you want to avoid.[1]

Waking up at your normal time maintains regular sleep patterns and this helps to make sure your sleep schedule is consistent throughout the week. When you are in a perpetual sleep debt all week, your productivity will sink. Ensuring you have a good night sleep every night, keeps you in a highly productive state.

2. Start the Day With “Me-Time”

“Me-time” is time you give to yourself.[2] It’s time you can spend doing all the things you love doing without the fear of being interrupted. That could be exercise, reading, going for a long walk or meditation.

Before Google and smartphones, people in the U.K. used to wake up on a Sunday morning, take a short walk to the local newsagent to buy the Sunday papers. The Sunday papers had all sort of supplements on books, lifestyle, gardening and fashion.

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You would get home, settle into your favourite armchair and spend an hour or two reading through all these supplements. For me, I would put on some relaxing music and just relax with a nice cup of tea. It was a wonderful way to spend Sunday morning. No stress, no pressure, just me and the Sunday papers.

Decide what you want to do with your Sunday morning, make sure it is focused on you and start this week. You will thank yourself for it.

3. Do Some Exercise

Now, this does not mean you go out and do a 10-mile run or spend one or two hours in the gym. What this means is to get outside and move.

Our lifestyles today have taken away a lot of natural movement. This has become particularly prominent this year with many of us having to work from home. Those walks to the bus stop, train station and the office have gone. Now we get up, move from one room to another, sit down and start work.

Sunday’s give you a chance to move. Take that opportunity. Get yourself outside for an hour or two. Enjoy nature. Go with your family or friends and just have a relaxing hour or two in nature. This is possibly one of the best ways to reduce stress, get some healthy exercise and set yourself up for a wonderful week.

4. Plan the Day

Not having a plan for the day will leave you at the mercy of outside events. Instead, decide on Saturday evening what you will do the next day. Make sure you wake up at your normal time, indulge in your favourite morning drink and start your day.

Having no plan for the day, will likely result in you waking up late, making it difficult to get a good night’s sleep the next evening and you will waste the opportunity to make the day count.

Your plan does not have to be too detailed. Something similar to:

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  • Wake up and make coffee
  • Put on some great music
  • Sit down and enjoy coffee
  • Take a 2-hour walk
  • Read for an hour or two
  • Spend some time with the kids

Just make sure you have a rough plan for the day, but keep things as flexible as possible.

5. Watch a Sports Game

This is a great way to get yourself away from thinking about work and your troubles. I’m a big rugby and motorsport fan and even in these difficult pandemic times, there are plenty of sports events I can watch on YouTube.

Whatever sport you enjoy, take some time on Sunday to watch a game. Just getting into the game, enjoying the skills on show and marvelling at the professionalism removes you from your everyday world for a while. It’s a great way to give your brain some much-needed relaxation and provides a wonderful distraction from your everyday normal life.

6. Make Sure You Do Something Different

Doing the same things day after day will eventually turn every day into a grind. You want to be looking forward to your Sunday’s. Plan to go out for a drive in the countryside, or a walk in an unfamiliar park, or go to the cinema or an outside concert.

Do anything that breaks up your routine. Like watching a sports game, it takes you away from the normal everyday life you lead and gives you something refreshingly different to enjoy and experience.

7. Clean Up

I know, most people hate doing house chores but having a clean, ordered home does wonders for your overall mental wellbeing. I love ending Sunday with a beautifully clean home, knowing everything is in its place, the floors are clean and all my laundry is put away and ready for the following week.

It can be hard to find the time to stay on top of all the cleaning during the week, so setting aside some time each Sunday to do a cleanup leaves you feeling refreshed, energized and ready for whatever the following week will throw at you.

8. Prepare You Clothes for the Following Week

This may seem a bit excessive, but it saves so much time and cognitive overload. All it takes is one bad night’s sleep and you wake up and find yourself rushing around trying to get yourself ready for your first appointment.

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In that state, trying to decide what clothes to wear in another decision you just don’t need. It’s far better to make a rough plan on a Sunday what you will wear for work and have all these clothes ready, washed and ironed.

It also prevents discovering the shirt you want to wear for the early morning meeting is still in the laundry basket when you need it. Plan ahead. It saves so much time and stress.

9. Do a Weekly Planning Session

I’ve experimented doing a weekly planning session on different days but by far, the best day to plan is Sunday. I find that Sunday evenings are the best times to open up my calendar and to-do list, and to plan for the week ahead. It sets me up for the week ahead.

It also helps me to sleep better on Sunday evening, knowing exactly what I need to accomplish the following week. I can start Monday morning without wasting time trying to figure out where things were left the previous Friday.

What I am looking for are where all my meetings are, which days I can focus on my deep and project work and to make sure I have everything processed from the week before.

10. Clear Out Your Email

What? Doing email on a Sunday? Yes. Why? Because the worst thing you can do is start the new week with an inbox full of last week’s unreplied-to emails.

For most of us, Monday morning is likely to be the one day in the week we do not have a lot of email in our inboxes, so we can begin the day on our most important project work. If you spend an hour or two cleaning up your email from last week, you miss a tremendous opportunity to start with a clean slate.

We don’t get a lot of email in on a Sunday, so you can process your inbox and actionable folders to make sure when the new week begins, you not only have a set of outcomes you want to achieve that week, but also begin the new week with no hangovers from the week before.

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11. Do Some Work on Your Side Project

Now, this does not mean work. This means your own personal projects. It could be a DIY project, doing something in your garden, restoring an old car or writing your book.

Sunday’s give you incredible opportunities to do all those things you dream of doing but never seem to find time to do them. Just getting on and doing these side projects removes you from your everyday work, and allows you a few hours to do the things you love doing.

12. Read a Book

During the week, it can be hard to read a good book. We get up, rush out the door to get to work (or move to our home work station and start the computer). When we finish the day, we are exhausted and just want to vegetate in front of the TV.

Don’t waste Sunday’s. They give you a great opportunity to spend time with the books you want to read.

13. Prepare You Meals for the Following Week

This is a great one for those of you who are following a healthy diet and exercise plan. Preparing meals for the following week not only saves a lot of time, it also encourages you to eat healthy on those exhausting days when all you want to do is eating pizza and flopping down on the sofa.

Having a set of pre-prepared meals reduces the temptation during the week when your willpower is at its lowest. It’s quick, healthy and easy to do. It makes sure you are sticking to your diet plan.

Bottom Line

I am not suggesting you try and fit all these things into Sunday. Just pick a few that resonate with you. Do those that will give you the biggest benefit and most joy.

Sunday’s need to be restful, relaxing and give you a chance to do those things you do not normally have time to do. It’s an incredible day, so don’t waste it laying in bed watching endless episodes of your favourite TV series.

More of What You Can Do During Weekend

Featured photo credit: Priscilla Du Preez via unsplash.com

Reference

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