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Last Updated on April 30, 2019

Conflict Management Styles for Effective Communication at Work

Conflict Management Styles for Effective Communication at Work

Wherever human beings are, there is bound to be conflict. Regardless of the institution – whether it is a religious organization, fraternity, club, workplace or group of friends – conflict can happen.

The good news is that conflict is necessary for growth, development and success. The bad news is that in the moment, conflict rarely feels good.

There are a variety of conflict-management styles that allow effective communication at work and home. The conflict-management style that is your default is likely one you have learned at home or while growing up. The challenge is to have enough self-awareness to effectively assess whether your individual conflict-management style is productive.

From many years of therapy and executive coaching, I have learned that each of us has an inner child, or an underdeveloped shadow persona, and sometimes that inner child experiences conflict with others’ inner child.

Other times, we have deep philosophical differences about vision or the path for executing a vision. Yet still, I have been taught that people come into our lives – again whether at work, home or a social organization – to teach us areas in which we need to grow. Therefore, conflict is inescapable.

4 Conflict Management Styles for Effective Communication at Work

For effective communication at work, I recommend the following styles to successfully manage conflict:

1. Be Proactive

In crisis communications, I often counsel clients and colleagues that before a situation develops into a full-blown crisis, there are frequently warning signs. Failure to observe and act on red flags and warning signs leads to crises.

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To appropriately address conflict in the workplace, I recommend leaders and staff be as proactive and preemptive as possible. The moment you get a sense that something is off, investigate.

Alternatively, if you believe a problem is lurking, preemptively address it. Change course. Choose a different path. The worst thing you can do is pretend that a fire is not a fire or that an ember doesn’t have the potential to get bigger if stoked.

2. Be Clear

We have all heard the feedback of sandwiching negative feedback between two positives. I am not sure how I feel about this recommendation because it can lead to confusion. If there is a conflict in the workplace, lovingly but directly outline the problem. Do not wait until the point you are frustrated, because that is counterproductive. I have made this mistake countless times.

Out of a concern for other people’s feelings, I have remained silent only to reach a tipping point of frustration. When I finally unloaded what I was feeling, it was overwhelming and, in certain cases, destructive. Had I been willing to tell the truth earlier, I could have offered it in a way that was constructive and helpful.

State specifically what you are experiencing and the impact it has on you, the team and the organization. There should never be confusion. If you work in an environment where being direct is not valued, you will need to weigh what is more important: falling in line or being effective.

3. Make a Request

When you experience conflict at work, be sure to make a specific behavior request you’d like to see changed. In addition to outlining how a person’s actions may have impacted you, help the person by citing a specific request for what he or she can do going forward.

If your conversations start and stop on what a person has done wrong, that individual will have no way to make it better and could end up either resenting you or avoiding you if the person do not know how to change.

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Outline how you the other person’s actions have affected you and then make a corresponding request, such as:

“It bothers me when you speak to me this way, and I’d like to ask you not to use profanity when we engage with one another.”

Or,

“This is a little awkward, but I value our working relationship and I’d like to share something with you. I have noticed that you are routinely late for meetings. This interrupts my schedule, and it also leads me to believe you do not value our time together. Can we make an agreement that you will be on time for all meetings or that our meeting is canceled if you are more than eight to 10 minutes late?”

4. Understand When to Accommodate and When to Dig In

Fellow Lifehack.org writer, Margaret Olatunbosun, notes that among the many conflict-management styles are avoidance, accommodation, compromise and collaboration.

Avoidance is when you refuse to confront and deal with a challenge. Accommodation is when you seek to accommodate others’ wishes and desires, even at the exclusion of your own needs and preferences. Compromise is when each side offer and accepts mutual concessions, and collaboration occurs when both parties seek a win-win arrangement versus a win-at-all-costs one.

Depending on the conflict at work, you will choose one of these conflict-management styles. If there is an ethics lapse or a situation involving abuse or harassment, you shouldn’t seek to compromise with the responsible party; instead, you’ll want to dig in your heels and take corrective action to ensure a safe and supportive work environment.

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The point is to develop the wisdom and acumen to know which strategy to employ in various situations.

3 Powerful Conflict Management Strategies

Now that you understand the conflict-management styles that support effective communication, let’s look at a few strategies that will support your professional development and growth.

1. Seek First to Understand

When I am working with new clients and colleagues, I emphasize the importance of them developing a relationship with the media. I believe it is much harder to critique others or take them out of context when you know them.

The same is true in the workplace. When you have a disagreement, try to genuinely understand the other party’s point of view. Try to understand what makes the person an individual; know the person’s backstory and personal narrative.

When you understand the individual, you are less likely to get defensive over every perceived slight. Further, you understand that conflicts are rarely about a current situation but are about the culmination of challenges.

2. Pray for the Person with Whom You’re Having Conflict

Without fail, it is difficult to maintain a grudge or see the humanity in others when you pray for them. I am not going to tell you this is easy. When someone triggers or upsets you, the last thing many of us want to do is expend energy sending the person good thoughts or well wishes.

I once worked with a colleague who was incredibly dismissive and known for not responding to emails, phone calls or text messages. In addition to being non-responsive, the team member was rude. I worked with him for years and deeply disliked his lack of accountability. At some point, our relationship reached a tipping point, and I actively prayed either he or I would find a new job.

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Someone suggested that I pray for him. It felt odd at first to pray for someone who was making my life difficult. But I persisted. Then suddenly, I developed a genuine concern and understanding for my colleague. I grew sympathetic toward him. This allowed me to put our differences in context and develop a better working relationship with him.

3. Try to Speak the Person’s Language

Communication is one of the most powerful skills in the universe. Through language, you can create or decimate worlds. Through language, you can acquire a friend or make a lifelong enemy. In his book Words that Work, Frank Luntz underscores the importance of anticipating what others hear based on word choice.

If you are trying to influence a person or resolve a conflict, speak the other person’s language. And no, I don’t mean literally. I mean, speak in a way that increases the likelihood that the person with whom you are engaging will feel heard and respected.

The Bottom Line

Conflict management is probably one of the most important skill sets in both professional and personal environments. The people who can confront conflict head on and work through it without burning bridges will enjoy positive relationships and career success.

Here’s to hoping this article improves your ability to navigate the world, one conflict at a time.

More Resources About Workplace Communication

Featured photo credit: Brooke Cagle via unsplash.com

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Jennifer R. Farmer

An author and public relations expert specializes in helping socially-conscious entrepreneurs, celebrities and activists

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Last Updated on November 5, 2019

12 Powerful Habits of a Lifelong Learner

12 Powerful Habits of a Lifelong Learner

Formal education is something everyone has to go through to a certain degree, and the knowledge it offers isn’t always that practical in real life. Life long learning is how you improve as a person, bit by bit and day by day.

Life long learners recognize the importance and joy of growth so they never settle for what they currently know and always seek for improvement.

Here are 12 habits of people who value lifelong learning have in common – see how many of them you recognize in yourself.

1. They Read on a Daily Basis

Whatever problem or dilemma you currently face, there’s definitely at least one decent book that discusses it and presents a variety of solutions.

Reading is a great way to open up new horizons, train your brain and revolutionize your life. I can’t even count how many times books completely transformed the way I view the world, and it’s always a change for the better. Through reading, you can connect with successful people and learn from the lessons they share.

Life long learners love to get lost in books and do it regularly. Bill Gates knows that reading matters a lot; on his personal blog, he reviews plenty of game-changing books.

Due to technology, you can access a bookshelf of the wealthiest entrepreneur on this planet.

2. They Attend Various Courses

Whether it’s online or offline, there are countless courses you can participate in without spending a dime on it. These are great opportunities to connect with clever and like-minded people and learn from them.

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Because of the advanced technology, you can now gain knowledge from online programs, starting from coding through self-improvement to programs from top universities.

There are literally endless ways to thrive. What life long learners have in common is squeezing as much as possible out of these opportunities.

3. They Actively Seek Opportunities to Grow

Instead of spending your free time laying on the couch and watching TV, you prefer doing something creative and practical. You know every wasted minute is gone forever.

That’s why you’d rather practice your language skills with a native-speaker you’ve met, engage in local meet up or attend a class that teaches something you always wanted to learn.

Life long learners stay up-to-date with growth opportunities in their areas and participate in them frequently.

4. They Take Care of Their Bodies

“Physical fitness is not only one of the most important keys to a healthy body, it is the basis of dynamic and creative intellectual activity.” — John F. Kennedy

A clever mind combined with a body in a great condition is the best asset you can have. Our bodies were designed to run, walk, jump, swim, lift and much more. Leading a sedentary lifestyle harms both your physical and mental sphere.

Life long learners know the body is your temple. In order to make it flourish for as long as possible, they train regularly, move a lot and eat healthy.

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5. They Have Diverse Passions

Among Steve Jobs’ wise quotes, there’s one I like especially. It’s about connecting the dots:

“You can’t connect the dots looking forward; you can only connect them looking backward. So you have to trust that the dots will somehow connect in your future.” — Steve Jobs

Each dot is some event or skill in your life, and it’s only when you go through these elements that you know how to combine them into something great.

Having a variety of passions indicates that you love to progress. By practicing different skills, you give yourself an advantage over the rest of the people. During hard times, you are more likely to to act intelligently and solve your problems with less effort.

6. They Love Making Progress

If behind the efforts, there is passion and a deep desire to grow, your chances of success are way higher, compared to when you are forced to learn.

Life long learners love to experience the constant growth and improvement. The breakthrough moments help them to notice the impressive change that took place because of the learning process. Any milestone serves as a driving force for further headway.

7. They Challenge Themselves with Specific Goals

In order to keep growing, you clearly define your goals. Smart goal setting is one of the tools to ensure constant growth.

Since you love challenges, a difficult goal doesn’t scare you. Quite the opposite, it keeps you motivated and engaged.

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Research showed that precise and ambitious goals increase the performance of an individual. As we already agreed, life long learners are people who care about their performance, hence they never stop improving.

8. They Embrace Change

A complete change can lead to incredible results. This is especially visible on the example of successful companies.

Oftentimes, it’s that transformation which created space for their so-called overnight success. Twitter was originally created as an internal service to serve Odeo employees. Currently, it has over 300 million monthly active users and is considered the second biggest social network.

As a life long learner, you know a change can lead to extraordinary results so you welcome it and stay open minded about making a shift.

9. They Believe It’s Never Too Late to Start Something

Some people tend to think after a certain age, they are no longer allowed to start something and become successful. The truth is, it’s just a lame excuse not to leave the comfort zone.

Opposite to common misconceptions, there’s no wrong age to begin something. Henry Ford was 45 when he invented the Ford Model T car, which is considered as the first affordable automobile.

Sure, for some domains like becoming a professional athlete, starting early is required. However, to learn and improve for its own sake, you are never too old.

10. Their Attitude to Getting Better Is Contagious

“We now accept the fact that learning is a life long process of keeping abreast of change. And the most pressing task is to teach people how to learn.” — Peter Drucker

There’s nothing better than to see your surroundings getting involved in what you actively participate in. Oftentimes, the best way to achieve that is to inspire them and be the example. As Gandhi would say, you need to be the change you want to see in the world.

As a life long learner, you are extremely passionate about the constant growth and people around you can sense that positive attitude. As a result, they start acting similarly.

11. They Leave Their Comfort Zone

Is it really better to step out of your comfort zone? The answer is always yes.

You always embrace discomfort as you know the path to success leads through hardship and countless obstacles. Instead of being afraid of facing them, you challenge yourself to overcome more and more difficult handicaps.

Every time you get out of your comfort zone, regardless whether you win or fail, you learn something new. That’s the part you love the most!

12. They Never Settle Down

“Knowledge is exploding, so you need to commit yourself to a plan for life long learning.” — Don Tapscott

A sense of being clever enough is something you don’t experience. Without a doubt, you appreciate what you already know, but that’s never a reason to stop. You just know once you stop learning, you lose the amazing privilege humans have, namely an ability to a never-ending intellectual development.

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Featured photo credit: Christin Hume via unsplash.com

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