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How to Recon Like a “Spy” to Manage Conflicts in the Workplace

How to Recon Like a “Spy” to Manage Conflicts in the Workplace

I love a juicy plot with dynamic characters and kick-ass action. Growing up I romanticized about being the next Sydney Bristow in espionage. My martial arts training kind of fulfilled this dream. I believe that we can all take a page from spies like Lorraine Broughton, Ethan Hunt, Jason Bourne or James Bond and apply it to our work. Spy skills can help us better manage conflict in the workplace and navigate difficult situations.

My greatest takeaway from spies is doing reconnaissance (aka ‘recon’). Please don’t mistake this approach to act in a sneaky or unethical way!

‘Recon’ means observation, survey, or research of an area to make discoveries.[1].

I always like to be prepared and learn as much as I can about the environment and people I’ll be encountering, especially at work. The degree of my ‘recon’ will vary depending on what’s at stake. For example, meeting a new vendor or client, addressing a difficult behaviour, a team meeting, or attending an interview.

Take a different approach for a moment and think about your favourite spy character or superhero. What kind of skills do they have that can help you gain a different perspective about how to navigate conflict in the workplace.

Here are the five key spy skills you need to thrive in your workplace and why they are helpful to manage conflict.

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1. Awareness

Awareness is defined as having the knowledge that something exists or understanding of a situation at the present time based on information or experience.[2]

When dealing with conflict in the workplace:

  • What’s your role in the conflict?
  • How much awareness do you have of the situation?
  • How are you reacting to other people’s behaviours?
  • How can you approach the situation with an open-mind and remain unbiased?
  • How much do you know and understand about the other parties perspectives?

Be self-aware. Knowing yourself gives you key insights into your strengths, development areas, and how others perceive you. How well you understand yourself and your interactions with others can limit or boost your impact and effectiveness as a leader.

Here are a few ways to enhance your self-awareness:[3]

  • Take time to reflect on your values, strengths, personality traits, behaviours and experiences
  • Understand how you interact with others by asking for specific feedback
  • Understand how others perceive you by asking questions about your reputation

You need to take intentional action, make space for reflection, digest the information and learn how to receive critical feedback so that you can continue to develop yourself.

This process takes time, commitment and practice. And your approach may change as you learn more about yourself.

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Be organization-aware. Knowing yourself and your surroundings like your team and company culture will better help you prepare for unexpected situations.

Do a SWOT (Strengths, Weaknesses, Opportunities, Threats) or PESTLE (Political, Economic, Social, Technological, Legal, Environmental) analysis of your situation or environment.

Here are some questions to ask yourself when trying to understand your stakeholders and your company:

  • What are the parties trying to achieve?
  • What are the parties interests? How are the interests similar or different?
  • What are the constraints in which the business operates?

By understanding the people and the environment in which your business operates, you’ll be better equipped to navigate difficult workplace situations and manage conflict.

2. Build Relationships

Know who your allies are. When dealing with conflict at work, speak with people who you trust Have a group of trusted advisors or mentors who you can vet your difficult situation with. Sometimes having someone be your objective sounding board is all you need to see a new perspective of the situation.

Build new relationships. Continue to build quality relationships that can help you strengthen your conflict management skills. Maybe you admire someone who deals with conflict in the workplace with ease. What skill sets do they have? What is their approach? Perhaps a coffee meeting with this person can help you learn more about their approach so that you can develop your own conflict management style.

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Maintain existing relationships. Don’t forget to schedule time to touch base with your current relationships. Continue to assess what you need out of that relationship and how you can help each other progress with your projects and careers.

3. Change Management

Your ability to adjust to constant market changes in your work environment is essential. The better skilled you are at pivoting, the better positioned you’ll be to navigate challenging work situations.

Being able to adjust to the ebbs and flows of people’s behaviors and your changing environment can better help you communicate with others during times of uncertainty.

Here are a few change management resources that can help you better understand people’s emotions during times of change:

4. Professionalism

Having a certain level of business etiquette and grace in the workplace is key. And this covers interpersonal skills like active listening and nonverbal communication.

Here are some key characteristics of professionalism to keep in mind:

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  • Be on time
  • Be organized
  • Keep your cool
  • Dress appropriately
  • Be reliable and follow-through
  • Admit your mistakes and learn from them
  • Have good etiquette (E.g., verbal, non-verbal, and written)

5. Special Skills

We each have our own set of lethal and targeted skills that we can use to navigate conflict in the workplace. Know what your strengths are, what feels natural to you, and know what gives you energy. Maybe yours are listening deeply, communicating with clarity, or negotiating.

Do an inventory of your skills. Which of these skills can you leverage during times of conflict? How can you use these skills to resolve conflict?

Summing it up

What are some of your favourite TV shows or movies? Who are some of those characters that you identify with? Why? Whether it’s, Batman, Sherlock Holmes or Jason Bourne,

there are skills that we can learn from our favourite characters and apply them at work.

The five key spy skills you need to thrive in your workplace and manage conflict are:

  1. Being Aware and Prepare
  2. Build Relationships
  3. Change Management
  4. Professionalism
  5. Special Skills

Approach conflict with a sense of curiosity by asking questions to understand the situation. This can reduce stress and fear. Open and non-judgemental discussions can lead to a facilitated approach to resolve conflict.

More Work Skills for Career Success

Featured photo credit: LinkedIn Sales Navigator via unsplash.com

Reference

[1] Merriam-Webster Dictionary: Reconnaissance
[2] Cambridge Dictionary: Awareness
[3] Center for Leadership: 4 Ways to Boost Self-Awareness

More by this author

Ami Au-Yeung

Workplace Strategist | Career Coach | Workshop Facilitator | Writer | Speaker | Past Business Professor

Signs You Need a Career Change at 30 (And How to Make It Successful) How to Learn at Work in the Most Effective Way Possible 7 Steps to Achieve Career Success on Your Own Terms 9 Tips for Starting a New Job and Succeeding in Your Career How to Recon Like a “Spy” to Manage Conflicts in the Workplace

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Last Updated on November 24, 2020

50 LinkedIn Influencers To Follow, No Matter Your Industry

50 LinkedIn Influencers To Follow, No Matter Your Industry

LinkedIn is an excellent platform to network with great people to help you in your career and businesses. However, with over 575 million people on the site, who should you follow? This list will steer you to the right people to follow, organized by categories of expertise.

Job Search Experts

You will likely have several jobs throughout the course of your career, and you will constantly need advice on new trends and strategies out there in the job market. Here are the LinkedIn experts who you should follow on these matters.

1. Liz Ryan is the CEO and founder of Human Workplace. Her articles on job searching are filled with creative and colorful cartoons.

2. Lou Adler is the author of The Essential Guide for Hiring and Getting Hired.

3. Dr. Marla Gottschalk will help you make an impact in a new job.

4. Hannah Morgan runs CareerSherpa.net, where she gives expert advice on job searching and how to be more visible online.

5. Alison Doyle is the CEO and Founder of CareerToolBelt.com.

Management Experts

They say that people leave managers, not jobs. These experts in LinkedIn will help you become your employees’ dream manager.

6. Jeff Weiner. How can we leave out the CEO of LinkedIn himself?

7. Nozomi Morgan is an executive coach. She can help you transition from a boss to a true leader.

8. Mickey Mikitani is the CEO of Rakuten. He constantly shares his expertise in managing a global player in e-commerce platforms.

9. Andreas von der Heydt was the head of Amazon’s Kindle Content and now the Director of Talent Acquisition. He has extensive experience in management, branding, and marketing.

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Productivity Experts

By maximizing your productivity, you can win in all aspects of life. The following LinkedIn experts will help you win big in your career.

10. Gretchen Rubin is a happiness coach and the bestselling author of the The Happiness Project.

11. Carson Tate is the founder of Working Simply. She advises us to include play in our schedules.

12. Greg Mckeown is an essentialist. Part of being an essentialist is saying no to many things so that we can focus on the things that matter.

13. Brian de Haaff, CEO of Aha! Labs Inc. provides strategies on how to be productive and happy at work at the same time.

Marketing Experts

14. Sujan Patel is VP of Marketing at When I Work, an employee scheduling software. He is an expert in content marketing and he even shares his ideas on content marketing in 2020.

15. Megan Berry is the Head of Product Development at Rebelmouse, a content marketing and AlwaysOn powerhouse.

16. Sean Gardner will help you navigate the social media landscape. This includes how to use different platforms to help accelerate your career. He is also the bestselling author of The Road to Social Media Success.

17. Christel Quek is an digital and marketing expert. She is the VP of South East Asia at Brandwatch. Their products help businesses utilize social media data to make better business decisions.

18. Jeff Bullas is a digital marketing expert. His blog has over 4 million readers annually.

19. Michael Stelzer is the CEO and Founder of social media powerhouse site, Social Media Examiner.

20. If you’re looking for inbound and content marketing expertise, follow Dharmesh Shah, Founder and CTO of Hubspot.

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21. David Edelman is a McKinsey partner and is at the helm of the Digital Marketing Strategy Practice Department.

22. Dave Kerpen leads the social media software company Likeable Local. He is the author of Likeable Social Media: How to delight your customers.

23. Clara Shih is the CEO of Hearsay Social and the author of The Facebook Era.

24. Aaron Lee is Grand Master of Customer Delight at Post Planner. He is an excellent resource for everything social media.

25. David Sable is the CEO of Y&R, one of the largest advertising firms in the world.

26. Content marketing trumps traditional marketing these days, and who else better to lead you in this area than Joe Pulizzi, Founder of Content Marketing Institute.

Personal Branding Experts

Part of what we market in our personal career is our brand. When people hear your name, what kind of brand comes into their mind? What traits and qualities do they associate with you?

Here are some personal branding experts from LinkedIn to improve your own brand.

27. Dorie Clark is the author of Stand Out and Reinventing You. He can help you craft the professional image you’ve always wanted.

28. Dan Schawbel is the managing partner of Millennial Branding. If you’re a millennial, Dan is the guy to help you craft your personal brand.

Other Notable Experts to Follow

29. Lisa Gates is the expert to follow if you’re negotiating for higher salaries and promotions.

30. If you’re a Baby Boomer, Marc Miller will help you navigate the continually changing landscape of the workplace.

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31. To avoid getting your resumé moved to the “No” pile, read Paul Freiberger’s excellent advice.

32. James Caan provides insightful ideas on careers in general. He is also a serial entrepreneur.

33. Jeff Haden writes on various topics, such as leadership and management. He is the owner of Blackbird Media.

34. If you’re looking for expert business advice on getting new customers and keeping them, follow Jay Baer.

35. Suzanne Lucas, aka Evil HR Lady, is a great human resources specialist.

36. If you need help in using Twitter to boost your career, Claire Diaz-Ortiz can guide you in the right direction.

37. Ryan Holmes is the CEO of Hootsuite, a social media management tool.

38. Customers are the lifeblood of a business and Colin Shaw focuses on revolutionizing this customer experience.

39. Brian Solis often reflects on the future of business and how technology can disrupt our world.

40. Nancy Lublin provides advice on more lighthearted topics, which are perfect after a long day’s work. She is the CEO behind Dosomething.org, a portal designed for social change; and the founder & CEO of Loris.ai and Crisis Text Line.

41. Katya Andresen provides advice on how to manage your career. She was the CEO of Cricket Media and now responsible for the SVP Card Customer Experience at Capital One.

42. Gallup has created a system to test what your strengths are and how to use them at work. Jim Clifton is the CEO of Gallup.

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43. Adam Grant is a Wharton Professor and the author of Give and Take, which provides advice on why being helpful at work can accelerate your career.

44. Hunter Walk is a partner at Homebrew Venture Capitalist Company and has specialty in product development and management.

45. If you’re running a nonprofit organization, follow Beth Kanter for expert advice on this area.

46. Emotional Intelligence is necessary to succeed in your career, and Daniel Goleman is your expert for that.

47. Rita J. King connects science, technology and business.

48. Tori Worthington Rose is a Creative Director at Mary Beth West Communications, LLC. She has extensive experience in sales and digital media.

49. If you’re looking for some advice on how to use writing and personal content marketing to boost your career, follow Ann Handley.

50. Tim Brown is the CEO at IDEO and shares his insights on Leadership and Creativity.

These are just some of the key thought leaders and movers in various industries. They will provide you with constant inspiration, as well as the willpower to pursue the career that you’ve always wanted. Their stream of expert ideas in their respective fields will help you become well-equipped in your professional pursuits.

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Featured photo credit: LinkedIn Sales Navigator via unsplash.com

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