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Conflict Management: How to Turn Any Conflicts into Opportunities

Conflict Management: How to Turn Any Conflicts into Opportunities

There’s a lot out there written on conflict from how to ask what you really want and how to understand what the other side really wants.

But what I have seen from those materials is that most of them have been written in bubbles using armchair philosophy with almost zero empirical evidence and applicability in real life.

It’s like the case with the orange. One side just wants the orange bark while the other side wants the inside of the orange. You solve the case by giving them both what they need and there you have it, you’ve solved the conflict.

In real life, both sides want the entire orange and they are not willing to budge a centimeter until they get it and that’s why I’m making this guide. No more armchair philosophy, no more talking in the bubble. We are entering the real world and this is how you will solve the conflicts and get what you want.

Chunking down conflict into primordial pieces

Conflict has multiple different layers which all play different roles and parts. And the biggest gain for you is going to be figuring out where exactly is your conflict playing out.

You will use a different method for different situations so this guide will serve as an arsenal of weapons for conflicts and you will just pick the right tool for the right situation. It’s like having a toolbox with a hammer, a drill, a screwdriver, pliers and many more inside and you use the one which you need at that moment. And we’ll call that our Conflict Toolbox.

With that in mind, let’s start with:

1. Level of conflict (emotional – rational)

Level of conflict helps us perceive where exactly is the conflict playing out. The two possible options are emotional and rational.

Emotional is the most common one. In fact, a rational conflict is so rare that I’ve seen it happen only once in my entire life. Nevertheless it happens and it’s going into our Conflict Toolbox.

Emotional conflicts

Emotional conflict is a conflict based on emotions and for it to be solved, it needs to have an emotional solution, not a logical one.

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The example is when your wife gets upset that you came 10 minutes late for dinner and you bought her diamond earrings to fix that. But they don’t have that effect because the level of conflict is played in the emotional part, where your wife wants you to care and make an effort. So you will only fix it by displaying care and effort, not by trying to buy your way back.

A logical solution to an emotional problem is destined to fail.

One more example is your boss who doesn’t want to give you that promotion. He is worried that you might take his job further up if you keep this pace. He is frightened and scared and uses defensive emotional mechanisms to cover it up.

No amount of justifying to him is going to fix that because you are appealing to his logic. You need to solve his emotional pain – being scared and frightened of you- and tackle that problem with an emotional response that will calm those fears down.

Instead of telling him that you won’t take his job, prove it to him by displaying family as your number one priority in life and proving to him that a higher end job would just take away precious time from them.

Show him that you have interesting hobbies and that you are not simply “John from work” but “John the mountain-climber” or “John the National Dart Champion.” Make an emotional bond which will alleviate the concerns from the other side. Then, and only then, will you be able to solve that conflict.

Remember that when dealing with people, you are dealing with emotional beings who only use logic to justify their behaviors. But in rare cases, the conflict can be rational.

Rational conflicts

Rational conflicts happen when the logic of one proposal meets head with the logic of another proposal. It’s one of the least studied areas of life because there is not a lot of people having conflict only on a pure logical base. Most of us are victims of our narrow understanding of the world cognitive biases and beliefs to be able to put them aside and have a conflict based only on logic.

I’ve even used a cognitive bias myself when describing rational conflict by stating that “it’s so rare that I’ve seen it only once in my life” which is an anecdotal evidence and falls under the information bias.

But if you ever find yourself in a strictly rational conflict, the best way to solve it is by finding a unique angle (perspective) which will make your agenda stick but will also help the other side.

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Conflicts are everywhere and if we don’t decide which fights to take, we will lose our minds. With that, we are coming to the second layer of conflict.

2. Scale of conflict (short-term or long-term)

The scale of conflict is really important. Some short-term conflicts can be left unattended but the long-term ones should be addressed as soon as possible and here is an example:

You’re working with a fellow colleague on a project and he forgets to add a really important piece of code in the program. Because of this, you just gained another week of work on your back.

If this is a one-time thing and he made a mistake because of some other problems currently happening in his life, then it’s okay. It happens to everyone.

But if this shows to you that your colleague is sloppy and that he isn’t detail-oriented, then you know that similar problems will keep popping up in the future and this should be addressed as soon as possible.

The most important things here is to assess if this behavior will repeat itself in the future or if this is a one-time mistake. If it’s a one-time mistake, you don’t need to make a huge deal about it (even though you need to inform your colleague about the problem) but if it’s going to happen again and again, you need to deal with the problem asap.

As Tony Robbins said “Kill the monster while it’s small” which means that you need to address the problem before it gets out of control.

3. Proximity of conflict (four decisions)

This is my favorite part of conflict management. The proximity of conflict can be defined as the importance of the relationship you have with the person with whom you’re having conflict.

Depending on the relationship, these are the four decisions you can take:[1]

  • Exit
  • Neglect
  • Persevere
  • Voice

Exit

Exit is all about removing yourself from the situation. This is something I do in 99% of the situations because I only deeply care about 1% of the things in this world. Everything else is really not worth arguing for.

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With Exit, you simply move physically from that environment; or if it’s digital, just turn off the website and that’s it. It takes a little bit of time for you to get used to this but when you do, it will be one of the most liberating experiences of your life. Playing “I’m walking away” by Craig David in your head helps a lot!

Neglect

Neglect happens when you think you can’t change the situation so you just leave it like that, lowering any effort from your side to a minimum. This is mostly the case with a thick family member who is bullying everyone else but nobody can do anything about that. So you just accept that this is one war you won’t win and leave it be.

You might think that neglect is quite rare… until you remember your teenage years where you had almost no power in your household. You had to do chores that you absolutely hated so you tried to do them with the least possible effort. I know it was vacuuming the house for me – it was one of the worst things ever and I hated it from the bottom of my heart.

Neglect is everywhere around you, from the people at DMV who are half-asleep doing their job to the 17-year-old kid serving you fries at McDonald’s.

Persevere

Persevere means that you don’t have enough influence to change the current situation but you are building it for the future. This is the case of idiosyncrasy at work- what can you wear?

If you are a professor for 6 months and want to wear khaki shorts to work, it will never happen. But if you work there for a couple of years, build your reputation and influence and then wear khaki sorts to work, nobody will say anything to you.

Voice

Voice is a direct confrontation of the problem head-on. This is where you stop your tracks and have the argument/conflict at that moment.

Voice doesn’t happen that often because people are in different situations and using Voice means that you are tackling the problem (and the other person) head on. And for this, you need to ready for the consequences. If it’s your boss you are confronting on a meeting, think about the position you are currently in and if Voice is actually the best option to go for.

We have covered the layers of conflict and now it’s time to see what our Conflict Toolbox says about it.

4. How to gain the upper hand

Conflicts pave the way to opportunities and if we use the right tool from our Conflict Toolbox, we will gain the upper hand in it.

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A master of this was Dale Carnegie and he explained all of it in his best-selling classical book How to Win Friend & Influence PeopleDale’s philosophy can be summarized in to playing the upper hand by actually letting the other person be right, appear great (especially in public) and letting them know that they sit on top of you.

Stroking the other person’s ego will help you get what you want because you are making the other side appear so great that they show you “some mercy” by actually giving you what you want. But the catch here is that you’ve already done the hard work by yielding so that they have no other option than to give you what you want – because doing that will help them look even better in the eyes of other people.

Not only will they appear smart, brilliant and on top of all right – but they will also show grace, mercy, thoughtfulness and consideration.

Just think about it – how many times have you snubbed at the person who was condescending you in any manner. I know I did because nobody likes to be condescended but a lot of us if we have the opportunity, love to “teach someone else a lesson” or “show them a thing or two.”

We are social creatures who have dominance hierarchies and it’s inevitable that ego will come into play. It’s in our best interest to have it as a great servant instead of a horrible master.

So the next time you’re in a conflict, set your ego aside and see how you can actually make the other person look better – it will help your cause.

Pack your Conflict Toolbox and off you go

We’ve dissected conflict into its primordial layers and found out that conflict can:

  • Have an emotional or rational level
  • Be on a short-term or long-term scale
  • Have four different relationships regarding proximity: Exit, Neglect, Persevere, Voice

We have talked about how to actually deal with conflict and how you can turn it into an opportunity for yourself. Here, we talked about the age-old wisdom of Dale Carnegie and his message of stroking the ego from the classic “How To Win Friend & Influence People.”

And now you have your Conflict Toolbox packed with different tools which you can use in different situations.

Off you go into the world of conflict or better said – the world of opportunities.

Featured photo credit: Pexels via pexels.com

Reference

More by this author

Bruno Boksic

An expert in habit building

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Last Updated on November 17, 2019

40 Amazing Date Ideas for Valentine’s Day

40 Amazing Date Ideas for Valentine’s Day

With Valentine’s Day just around the corner, starry-eyed lovers worldwide are getting ready to celebrate their love and planning the perfect date for their partner. However, there are many loving, caring, and generally great people out there who simply can’t think of a single romantic thing to do, let alone create the ultimate Valentine’s Day experience for their loved one. If you are looking for some great date ideas that will put a smile on your partner’s face and melt their heart, then just keep on reading. I’ve got a pretty big list of choices for you. Here are some great ideas ranging from tried and true classics, to the fun and slightly unconventional.

1. Rom-coms marathon

This is a very basic yet highly romantic way of spending the day with your partner. Take a few days to prepare the right playlist and create a romantic atmosphere at home. You can order out some food, open a bottle of wine and cuddle up in front of the TV.

2. Recreate your first date

Rated pretty high on the “romantic gestures scale,” this is guaranteed to impress your significant other. It requires a good memory and a bit of work to make it just right, but it is well worth it. Walk down the same streets where you first kissed and have a couple of drinks in that old coffee shop where you had your first drinks together. Don’t be afraid to spend a bit extra and add a little romantic gift into the mix.

3. Cook for your loved one

Start researching good recipes for a romantic dinner for two, get the right ingredients and prepare a couple of practice dinners to make sure you’ve got your technique and presentation down pat. Cooking for someone can be a big turn on and you can create some incredible meals without spending too much money. Take it up a notch by dressing classy, decorating your dining room and presenting your partner with a printed menu.

4. Organize your very own ancient Greek party

Here’s another one of those creative date ideas for the stay-at-home couple. The ancient Greek private party can be a very fun and erotic experience. You can decorate by using big bowls full of grapes, spreading some white sheets all over the place, placing some plastic vines here and there, putting up a few posters depicting Greek parties and having plenty of wine lying around. Wear nothing but light sheets or costumes and channel some of that hot-blooded Greek spirit.

5. A romantic weekend getaway in the mountains

For those looking for a change of scenery and an escape from the busy city, there is nothing better than a quiet, romantic weekend in the mountains. There are plenty of fun activities like skiing that will keep you active. You can have fun making a snowman or engaging in a snowball fight, and, of course, there is plenty of privacy and great room service waiting for you back at your room.

6. Fun day at the shooting range

A bit unconventional but an incredibly fun and exciting date that will get your blood pumping and put a huge smile on your faces. Try out a number of guns and have a bit of a competition. Some outdoor ranges have fully automatic rifles, which are a blast to shoot.

7. Rent an expensive sports car for a day

Don’t be afraid to live large from time to time—even if you can’t afford the glamorous lifestyle of the stars, you can most definitely play pretend for a day. Put on some classy clothes and drive around town in a rented sports car. The quick acceleration and high speed are sure to provide an exhilarating experience.

8. Go on a shopping spree together

Very few things can elicit such a huge dopamine rush as a good old shopping spree. Get some new lingerie, pretty shoes, a nice shirt and tie, a couple of new video games or whatever else you need or want. This is a unique chance to bond, have fun and get some stuff that you’ve been waiting to buy for a while now.

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9. Hit the clubs

For all the party animals out there, one of the best date ideas is to go out drinking, dancing, and just generally enjoying the night life. Visit a few good clubs, then go to an after-party and keep that party spirit going for as long as you can.

10. Spend the day driving around the city and visiting new places

This one is geared towards couples who have been together for a year or two and want to experience a few new things together. Visit a few cool coffee places on the other side of town, check out interesting restaurants you’ve never been to, and consider going to see a play or having fun at a comedy club on open mic night.

11. Wine and chocolates at sunset

Pick out a romantic location, such as a camping spot on a hill overlooking the city or a balcony in a restaurant with a nice view, open a bottle of wine and a box of chocolates and wait for that perfect moment when the sky turns fiery red to embrace and share a passionate kiss.

12. Ice skating

There is something incredibly fun about ice skating that brings people closer together and just keeps you laughing (maybe it’s all the falling and clinging to the other person for dear life). You can have some great fun and then move on to a more private location for some alone time.

13. Body painting

Speaking of private locations and intimate moments, body painting allows you to spice things up back at your place and add a new element of fun to foreplay. You’ll need adequate body paints and some brushes and the rest is up to you. You can do tiger stripes, paint a t-shirt on your partner, or go for something more abstract—the choice is yours.

14. Model clothes for each other

This one goes well when combined with a shopping spree, but you can just get a bunch of your clothes—old and new—from the closet, set up a catwalk area and then try on different combinations. You can be stylish, funny or beautiful. It’s a great after-dinner show and a good way to transition into a more intimate atmosphere.

15. Dance the night away

If you and your significant other are relatively good dancers, or if you simply enjoy moving your body to the rhythm of the music, then a night at salsa club or similar venue is the perfect thing for you. Alternatively, you can set up dance floor at home, play your favorite music, have a few drinks and dance like there is no tomorrow.

16. Lock the doors, turn off the phones and have the whole house to yourselves

This one might seem a bit obvious and kind of redundant seeing as how I’ve already mentioned a bunch of stay-at-home date ideas that require this step as a prerequisite, but when I say, “Have the whole house to yourselves,” I literally mean turning the whole house into romantic stage where you can explore your fantasies. Decorate each room a bit differently, have a lot of snacks and drinks lying around, put a bunch of blankets and pillows on the floor and go from room to room throughout the day. You can start off with a steaming shower, have a romantic meal, then watch a movie cuddled up on the couch and eventually make your way to the bedroom.

17. Organize a nature walk

Being outside has many health benefits, but what you are going for is the beautiful view, seclusion, and the thrill of engaging in some erotic behavior out in the open. You can rent a cottage far from the city, bring some food and drinks, and explore the wilderness. This is nice way to spice things up a bit and get away from the loud and busy city life.

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18. Act out a fun scenario wearing costumes

Some role-playing may be just the thing you need to spice up your love life after a few years of being together, but it can be a very fun experience for new couples as well. Work on the scenario together (wounded soldier and nurse, a female cop arresting a robber, etc.), buy the right costumes and accessories beforehand and find a good setting. You could also rent a hotel room to add to the forbidden-fruit vibe.

19. Travel abroad

This takes a bit of planning in advance and may be a bit costly, but if you can afford it, there are very few things that can match a trip to France, Italy, Egypt, Turkey, Greece, or a number of other excellent locations.

20. Go on a hot-air balloon ride

These are very fun and romantic—you get an incredible view, get to experience the thrill of flying, and you’ve got enough room for a romantic dinner and some champagne. Just be sure to wear warm clothes, it can get pretty cold high up in the air.

21. A relaxing day at the spa

Treat your body, mind and senses to a relaxing day at the spa. You and your partner will feel fresh, comfortable and relaxed—a perfect date for the more serious couples who don’t get to spend as much time with each other as they’d like.

22. A trip down memory lane

This one is great for long-term couples who will benefit from reminiscing about all of their fondest memories together from the start of the relationship through to the present, reliving some of the most significant moments they shared.

23. Fun times at a karaoke bar

A great choice for couples celebrating their first Valentine’s Day together—it’s fairly informal and inexpensive, yet incredibly fun and allows for deeper bonding. Once you have a few drinks in your system and come to terms with the fact that you are making a complete fool of yourself, you’ll have the time of your life!

24. Helicopter tour of the city followed by dinner

A modern equivalent to the hot-air balloon ride, the helicopter tour is among the more reasonably priced date ideas and is incredibly romantic and exciting. After about half an hour or an hour of sightseeing you can finish off the upper-class experience by dining in a nice restaurant.

25. Horseback riding

Horseback riding is incredibly fun, especially if you’ve never done it before. And what girl doesn’t dream of a prince coming to take her on an adventure on his noble steed? It evokes a sense of nobility and is a very good bonding experience.

26. Plan a fun date night with other couples

Take a break and rent a cabin in the woods, go to a mountain resort, a couple’s retreat, or just organize a huge date night at someone’s place and hang out with other couples. This is a great option for couples who have spent at least one Valentine’s Day together and allows you to customize your experience to suit your needs. Also, you can always retire early and get some alone time with your partner if you so desire.

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27. Cocktail night

This can be done privately, or with other couples if you are organizing a group Valentine’s Day celebration at someone’s house. All you need is a bunch of different drinks, a few accessories like fruit and spices, and internet access to check out some cool recipes online. Try out all sorts of fun cocktails and mix some brand new ones on your own. Make it a fancy dress night for added fun.

28. Make reservations at an exclusive restaurant

A fairly old school move, except this time you can pick out a restaurant that serves a particular type of cuisine you’ve never tried before. Go for a place that has unusual menus and likes to make a show out of presenting the food, rather than just going for your regular “suits and monocles” type venue.

29. Go to a concert

There are a whole bunch of things happening around Valentine’s Day, so go online and check out what’s happening near you. You’ll surely be able to find tickets for a cool concert or some type of festival with live music.

30. Fancy night on the town

Buy some elegant new clothes, rent a limo for the night and go to a nice restaurant, followed by a jazz club or gallery exhibition. Walk tall, make a few sarcastic quips, and have a few laughs with your partner while letting your inner snob take charge for a few hours.

31. Take a tour of the historical and cultural sites of your city

For the cultured crowd and history buffs among us, a day spent learning about some of the local history and delving deeper into national culture is both incredibly fun and a great way to share a unique experience with a loved one. You’d be surprised to find just how much you don’t know about the place you live in.

32. Live out a James Bond film at a casino

A beautiful lady in a simple yet sensual, form-fitting, black dress, and a strong and handsome, if somewhat stern-looking man in a fine suit walk up to a roulette table with drinks in hand and place bets at random as they smile at each other seductively. This is a scenario most of us wish to play out, but rarely get a chance. It can be a bit costly, but this is one of the most incredibly adventurous and romantic date ideas.

33. Go bungee jumping

People in long-term relationships often talk about things like keeping a relationship fun and exciting, doing new things together, trusting each other and using aphrodisiacs. Well, bungee jumping is a fun, exhilarating activity you can both enjoy; it requires trust and the adrenaline rush you get from it is better than any aphrodisiac out there. Just saying, give it a shot and you won’t regret it.

34. Take a tour of a winery or brewery

Taking a tour like this can be a great opportunity to learn new things about wine or beer (or perhaps whiskey) and how it is made, while at the same time getting a chance to taste some excellent drinks and get a few bottles for later in the evening.

35. Make a fun music video

Meet up earlier in the day, take decent camera, and start shooting a music video. Rehearse the lyrics (you can even make up your own silly song), dress up, and start filming. You’ll have tons of fun doing it and you can edit the video later and have a cool memento.

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36. Play some sports

Some one-on-one basketball, a soccer match against another couple, a bit of tennis, or even something as simple as a table tennis tournament (make it fun by stripping off items of clothing when you lose a game). You can combine this with date idea #13 and paint team uniforms on each other and play in the nude.

37. Visit a club with live music

A great option for just about any couple—pick a club that has live performers (whether it’s jazz, rock or even a poetry reading) and dress up for the occasion. Be sure to make reservations in advance to avoid the Valentine’s Day rush, and focus on making your date feel comfortable.

38. Take skydiving lessons

Another adrenaline-filled date, skydiving is sure to get your heart racing like crazy and leave you with a goofy grin for the rest of the day. You can offset all the excitement by ending the day with a quiet dinner at home.

39. Go for some paintball

Playing war games is an excellent way to get your body moving, focus on some of that hand-eye-coordination, and engage your brain in coming up with tactical solutions in the heat of the moment. It is also a great bonding experience, adrenaline-fueled fun, and role-playing all wrapped into one. And when you get back home, you can always act out the wounded soldier scenario (see #18).

40. Fill the whole day with random fun activities

Just say no to plans, reservations and clichés—take your partner by the hand, have your credit card ready and just go out and have some fun. Bowling, followed by a drink at a coffee shop and then a romantic movie? Sure, why not? Going for lunch at a nice restaurant and then organizing a double-date game night? Go right ahead. Going for a long walk in the park, visiting a museum, followed by romantic meal at home and then going out to a club? Hey, who am I to say no? You can use some of the ideas from this article and mash them up together to create a fun-filled Valentine’s Day you’ll both remember.

There you go, a whole bunch of useful date ideas for all you loving couples out there. You can pick out any one of these, make some adjustments or even combine different options to create the perfect Valentine’s Day date for your significant other. Plan ahead, have fun and celebrate your love proudly.

Featured photo credit: Relevante design via unsplash.com

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