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Published on October 30, 2018

How to Work with Different Communication Styles in the Office

How to Work with Different Communication Styles in the Office

We all have our own unique way of communicating with each other. This is true in our personal lives as well as at work.

We all have run into people at both work and play that we just don’t seem to get. Not only do we not hit it off with them, we honestly have a hard time understanding the point they are making. It can be very frustrating interacting with someone when it seems like we are miles apart in the understanding department.

On the flip side, it’s awesome when we hit it off with people that just seem to “get us”. The conversation flows and there is an immediate sense of connection. There’s a reason for that.

In this article, we will look at 4 different communication styles. While we will focus on how to understand and work with different communication styles at the office, this can hold true in our personal lives as well. It will benefit you greatly at work to be cognizant of these different communication styles.

Once you are familiar with them, you will find it easier to navigate communicating with different communication styles at the office.

Let’s look at four primary communication styles at work.

4 Communication Styles

There are certainly more than 4 communication styles. We all have our own unique way of communicating.

Most people tend to have components of the communication that will place them more towards one of these 4 styles. It’s worth noting that very few of us fit exactly into one of these communication styles. We do have a stronger tendency and show attributes towards one or two.

Let’s take a look at the four primary communication styles. You will see characteristics in yourself that have similarities to one or more of these.

It also helps provide you with some insight into others communication style. This will allow you to be more aware of how we talk, interact, and communicate with each other and help you be a more effective communicator.

1. Functional

A functional communicator is someone who likes to get deep into the details. Someone who likes to understand how everything works.

They tend to be methodical, process driven and very detail oriented. He or she likes to work with timelines and milestones.

Think of a functional communicator like a detail oriented project manager. They like to see the whole picture as well as the details that make it all happen.

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A functional communicator likes to ensure they have a full understanding of projects before they kick things off and get started.

Functional communicators rarely make big mistakes because they focus on the many details. People like working with functional communicators because they work on a granular level and uncover possible mistakes that can be made.

Jumping right into something and “winging it” makes a functional communicator very uncomfortable. They can tend to be long winded and over detailed so when presenting to others don’t be surprised to see numerous glassy eyes in the audience.

2. Analytical

Analytical communicators have similarities to functional communicators. They tend to be less emotional. They like hard numbers and are data driven.

An analytical communicator likes direct conversation and does not do well with ambiguity or shades of gray. They tend to be good at making fair, fact based decisions without the emotional baggage attached to it. They sometimes come off as cold and emotionless.

Analytical communicators have little patience for emotional words and feelings when communicating. When you tell them sales are down, they want to know how much, as in a specific percentage.

One of their really great assets is that they are able to look at issues logically and analytically. On the downside, other people sometimes think of them as detached and robotic.

3. Personal

People with a personal communication style value emotional language and connection. They find a lot of value in not just what someone is saying and what they are thinking but also how they are feeling.

Being good listeners and a tendency to being diplomatic are trademarks of the personal communicator. A personal communication style can help smooth over conflicts and are very interested in the health of relationships.

Personal communicators really value connection and use that as a way to discovering how someone is truly thinking and feeling.

A huge upside to a personal communicator is that their style of communication tends to build deep personal relationship with others. They can be the glue that keeps things together.

On the downside, personal communicators can be viewed as too “touch feely” or “warm and fuzzy” by analytical communicators. I have a lot of traits of a personal communicator.

4. Intuitive

People with an intuitive communication style like to see the big picture. They don’t like getting bogged down in the weeds or too many details.

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When communicating, many times they will get right to the point without any fluff. They don’t have to hear the whole story or chain of events to get to the end result, just skip right to the good stuff.

As you might imagine the upside to an intuitive communicator is that, they are direct. No nonsense and extra information needed, just right to the end game.

The not as great side to being an intuitive communicator is they usually lack patience. When dealing with other communication styles, they lose interest and focus fast. They aren’t big fans of all the details or the step by step process that led something from point A to point B.

Again, they are great at looking at the big picture and being direct in communication. They aren’t so great in the details pieces of communication which can be an issue.

How To Work With Different Communication Styles

Now that we’ve taken a look at the 4 primary communication styles, let’s take a look at how to work with each style at the office.

In this section, you will learn the best way to interact and communicate with each style. As a reminder, understanding different communication styles will help you work and communicate better at work.

How to Work with a Functional Communicator

When you work with a functional communicator here are some key points to keep in mind.

The whole picture

Remember, functional communicators like to see the details in relation to the whole picture. Therefore, it’s a good idea to show them the complete plans of what you are speaking to them about.

Same thing goes in a written communication. They like to take the time to review the entire process and details. It’s important to them to understand their role and responsibilities in the project.

Provide feedback

Functional communicators enjoy hearing feedback throughout the journey. Provide them with your input on how they are doing. They are typically open to feedback from their peers.

Questions

They will tend to ask a lot of questions. Again, this comes from wanting to understand the entire scope of the project before they get going.

Allow them to ask as many questions as they need. A functional communicator will work best with a boss or manager that allows them to ask a lot of of questions AND will provide real feedback.

This is of major importance to remember when working with a functional communicator at the office.

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How to Work with an Analytical Communicator

Bring the numbers

As a reminder, analytical communicators like numbers and hard facts. When you interact with an analytical communicator, be ready to back up your story with facts and figures.

Data means everything to this communication style so the more you bring, the better off things will go.

Be logical Spock

Just like Spock was always spouting about how things were or weren’t logical, so is the analytical communicator. They live in the logical world and don’t have high regard for emotions.

When they are ready to make a decision, it is almost always based on the numbers, not on how they feel about it.

Cut the chit chat

Analytical communicators aren’t great conversationalists. They don’t like stories that make a point.

When you interact with this communication style, get to the point with your data and facts and figures. Don’t waste your breath on small talk. At least don’t spend much time on the small talk and chit chat.

How to Work with a Personal Communicator

Open up

Remember that personal communicators focus first and foremost on relationships. They like to understand what someone is feeling as well as thinking.

Be willing to share with them how you feel about a subject. It doesn’t have to be anything too personal but more about if you are feeling good or not about how a project is going. That’s what is important to them.

Personally, I respond very well when someone opens up to me about how they are feeling about something. In my opinion, it develops a sense of trust.

Be live

Personal communicators respond better to conversation in real life as opposed to over email or the phone.

Whenever possible, talk to them in person. They thrive on the in person experience and don’t always respond well to emails.

Don’t sweat the data

Personal communicators don’t respond as well to data and metrics and numbers nearly as much as emotion and connections.

Unlike analytical and functional communicators who love and thrive on data, it doesn’t do much for the personal communicator.

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Don’t worry too much about providing detailed numbers to back up your point. I enjoy data to a point but can’t spend too much time analyzing a spreadsheet.

How to Work with an Intuitive Communicator

Short and sweet

Since intuitive communicators like to understand the big picture without the details, it’s best to keep conversations short and sweet.

Don’t worry about bringing lots of details and instructions. Keep the conversation on point.

Feel free to provide a quick overview of the steps of the process or the big picture overview but don’t get into the weeds. An intuitive communicator will lose patience and interest fast.

Provide visuals

As intuitive communicators like to see the whole picture, having a visual or two is great when interacting with them.

Don’t be surprised if they whip out a pen and paper, and begin sketching the idea you are talking about. Being able to see it and not just speak it goes a long way with an intuitive communicator.

Allow ideas

They love being able to see and understand the big picture. If you are managing an intuitive communicator, allow them the space to share their ideas.

Let them talk to you about their ideas, and provide them with an outlet for sharing the big picture ideas they bring to the table. This can be a real asset if you allow it and conversely a point of contention if you don’t.

Conclusion

We’ve taken a look at 4 major communication styles that many of us see in the office. Now that you have a good understanding of the communication styles, take a look at yourself and see what your communication style is.

Do any of these seem like you?

Like most of us, you probably visualize yourself as primarily being like one of the 4 styles with some traits of one or two of the others.

It’s important to keep these communication styles in mind when working with others. Once you understand and work with different communication styles in the office, you’ll be able to communicate more effectively. And communicating more effectively with others at the office will pay rich dividends in your career.

Featured photo credit: Avatar of user rawpixel rawpixel @rawpixel rawpixel via unsplash.com

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Mat Apodaca

Living a Complete Life Guru. Writing about the importance of having a well rounded life and how communication in the workplace and personal relationships plays a large role in your happinness

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Last Updated on November 15, 2018

Success In Reaching Goals Is Determined By Mindset

Success In Reaching Goals Is Determined By Mindset

What do you think it takes to achieve your goals? Hard work? Lots of actions? While these are paramount to becoming successful in reaching our goals, neither of these are possible without a positive mindset.

As humans, we naturally tend to lean towards a negative outlook when it comes to our hopes and dreams. We are prone to believing that we have limitations either from within ourselves or from external forces keeping us from truly getting to where we want to be in life. Our tendency to think that we’ll “believe it when we see it” suggests that our mindsets are focused on our goals not really being attainable until they’ve been achieved. The problem with this is that this common mindset fuels our limiting beliefs and shows a lack of faith in ourselves.

The Success Mindset

Success in achieving our goals comes down to a ‘success mindset’. Successful mindsets are those focused on victory, based on positive mental attitudes, empowering inclinations and good habits. Acquiring a success mindset is the sure-fire way to dramatically increase your chance to achieve your goals.

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The idea that achieving our goals comes down to our habits and actions is actually a typical type of mindset that misses a crucial point; that our mindset is, in fact, the determiner of our energy and what actions we take. A negative mindset will tend to create negative actions and similarly if we have a mindset that will only set into action once we see ‘proof’ that our goals are achievable, then the road will be much longer and arduous. This is why, instead of thinking “I’ll believe it when I see it”, a success mindset will think “I’ll see it when I believe it.”

The Placebo Effect and What It Shows Us About The Power of Mindset

The placebo effect is a perfect example of how mindset really can be powerful. In scientific trials, a group of participants were told they received medication that will heal an ailment but were actually given a sugar pill that does nothing (the placebo). Yet after the trial the participants believed it’s had a positive effect – sometimes even cured their ailment even though nothing has changed. This is the power of mindset.

How do we apply this to our goals? Well, when we set goals and dreams how often do we really believe they’ll come to fruition? Have absolute faith that they can be achieved? Have a complete unwavering expectation? Most of us don’t because we hold on to negative mindsets and limiting beliefs about ourselves that stop us from fully believing we are capable or that it’s at all possible. We tend to listen to the opinions of others despite them misaligning with our own or bow to societal pressures that make us believe we should think and act a certain way. There are many reasons why we possess these types of mindsets but a success mindset can be achieved.

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How To Create a Success Mindset

People with success mindsets have a particular way of perceiving things. They have positive outlooks and are able to put faith fully in their ability to succeed. With that in mind, here are a few ways that can turn a negative mindset into a successful one.

1. A Success Mindset Comes From a Growth Mindset

How does a mindset even manifest itself? It comes from the way you talk to yourself in the privacy of your own head. Realising this will go a long way towards noticing how you speak to yourself and others around you. If it’s mainly negative language you use when you talk about your goals and aspirations then this is an example of a fixed mindset.

A negative mindset brings with it a huge number of limiting beliefs. It creates a fixed mindset – one that can’t see beyond it’s own limitations. A growth mindset sees these limitations and looks beyond them – it finds ways to overcome obstacles and believes that this will result in success. When you think of your goal, a fixed mindset may think “what if I fail?” A growth mindset would look at the same goal and think “failures happen but that doesn’t mean I won’t be successful.”

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There’s a lot of power in changing your perspective.

2. Look For The Successes

It’s really important to get your mind focused on positive aspects of your goal. Finding inspiration through others can be really uplifting and keep you on track with developing your success mindset; reinforcing your belief that your dreams can be achieved. Find people that you can talk with about how they achieved their goals and seek out and surround yourself with positive people. This is crucial if you’re learning to develop a positive mindset.

3. Eliminate Negativity

You can come up against a lot of negativity sometimes either through other people or within yourself. Understanding that other people’s negative opinions are created through their own fears and limiting beliefs will go a long way in sustaining your success mindset. But for a lot of us, negative chatter can come from within and these usually manifest as negative words such as can’t, won’t, shouldn’t. Sometimes, when we think of how we’re going to achieve our goals, statements in our minds come out as negative absolutes: ‘It never works out for me’ or ‘I always fail.’

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When you notice these coming up you need to turn them around with ‘It always works out for me!’ and ‘I never fail!’ The trick is to believe it no matter what’s happened in the past. Remember that every new day is a clean slate and for you to adjust your mindset.

4. Create a Vision

Envisioning your end goal and seeing it in your mind is an important trait of a success mindset. Allowing ourselves to imagine our success creates a powerful excitement that shouldn’t be underestimated. When our brain becomes excited at the thought of achieving our goals, we become more committed, work harder towards achieving it and more likely to do whatever it takes to make it happen.

If this involves creating a vision board that you can look at to remind yourself every day then go for it. Small techniques like this go a long way in sustaining your success mindset and shouldn’t be dismissed.

An Inspirational Story…

For centuries experts said that running a mile in under 4 minutes was humanly impossible. On the 6th May 1954, Rodger Bannister did just that. As part of his training, Bannister relentlessly visualised the achievement, believing he could accomplish what everyone said wasn’t possible…and he did it.

What’s more amazing is that, as soon as Bannister achieved the 4-minute mile, more and more people also achieved it. How was this possible after so many years of no one achieving it? Because in people’s minds it was suddenly possible – once people knew that it was achievable it created a mindset of success and now, after over fifty years since Bannister did the ‘impossible’, his record has been lowered by 17 seconds – the power of the success mindset!

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