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How to Work with Different Communication Styles in the Office

How to Work with Different Communication Styles in the Office

We all have our own unique way of communicating with each other. This is true in our personal lives as well as at work.

We all have run into people at both work and play that we just don’t seem to get. Not only do we not hit it off with them, we honestly have a hard time understanding the point they are making. It can be very frustrating interacting with someone when it seems like we are miles apart in the understanding department.

On the flip side, it’s awesome when we hit it off with people that just seem to “get us”. The conversation flows and there is an immediate sense of connection. There’s a reason for that.

In this article, we will look at 4 different communication styles. While we will focus on how to understand and work with different communication styles at the office, this can hold true in our personal lives as well. It will benefit you greatly at work to be cognizant of these different communication styles.

Once you are familiar with them, you will find it easier to navigate communicating with different communication styles at the office.

Let’s look at four primary communication styles at work.

4 Communication Styles

There are certainly more than 4 communication styles. We all have our own unique way of communicating.

Most people tend to have components of the communication that will place them more towards one of these 4 styles. It’s worth noting that very few of us fit exactly into one of these communication styles. We do have a stronger tendency and show attributes towards one or two.

Let’s take a look at the four primary communication styles. You will see characteristics in yourself that have similarities to one or more of these.

It also helps provide you with some insight into others communication style. This will allow you to be more aware of how we talk, interact, and communicate with each other and help you be a more effective communicator.

1. Functional

A functional communicator is someone who likes to get deep into the details. Someone who likes to understand how everything works.

They tend to be methodical, process driven and very detail oriented. He or she likes to work with timelines and milestones.

Think of a functional communicator like a detail oriented project manager. They like to see the whole picture as well as the details that make it all happen.

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A functional communicator likes to ensure they have a full understanding of projects before they kick things off and get started.

Functional communicators rarely make big mistakes because they focus on the many details. People like working with functional communicators because they work on a granular level and uncover possible mistakes that can be made.

Jumping right into something and “winging it” makes a functional communicator very uncomfortable. They can tend to be long winded and over detailed so when presenting to others don’t be surprised to see numerous glassy eyes in the audience.

2. Analytical

Analytical communicators have similarities to functional communicators. They tend to be less emotional. They like hard numbers and are data driven.

An analytical communicator likes direct conversation and does not do well with ambiguity or shades of gray. They tend to be good at making fair, fact based decisions without the emotional baggage attached to it. They sometimes come off as cold and emotionless.

Analytical communicators have little patience for emotional words and feelings when communicating. When you tell them sales are down, they want to know how much, as in a specific percentage.

One of their really great assets is that they are able to look at issues logically and analytically. On the downside, other people sometimes think of them as detached and robotic.

3. Personal

People with a personal communication style value emotional language and connection. They find a lot of value in not just what someone is saying and what they are thinking but also how they are feeling.

Being good listeners and a tendency to being diplomatic are trademarks of the personal communicator. A personal communication style can help smooth over conflicts and are very interested in the health of relationships.

Personal communicators really value connection and use that as a way to discovering how someone is truly thinking and feeling.

A huge upside to a personal communicator is that their style of communication tends to build deep personal relationship with others. They can be the glue that keeps things together.

On the downside, personal communicators can be viewed as too “touch feely” or “warm and fuzzy” by analytical communicators. I have a lot of traits of a personal communicator.

4. Intuitive

People with an intuitive communication style like to see the big picture. They don’t like getting bogged down in the weeds or too many details.

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When communicating, many times they will get right to the point without any fluff. They don’t have to hear the whole story or chain of events to get to the end result, just skip right to the good stuff.

As you might imagine the upside to an intuitive communicator is that, they are direct. No nonsense and extra information needed, just right to the end game.

The not as great side to being an intuitive communicator is they usually lack patience. When dealing with other communication styles, they lose interest and focus fast. They aren’t big fans of all the details or the step by step process that led something from point A to point B.

Again, they are great at looking at the big picture and being direct in communication. They aren’t so great in the details pieces of communication which can be an issue.

How To Work With Different Communication Styles

Now that we’ve taken a look at the 4 primary communication styles, let’s take a look at how to work with each style at the office.

In this section, you will learn the best way to interact and communicate with each style. As a reminder, understanding different communication styles will help you work and communicate better at work.

How to Work with a Functional Communicator

When you work with a functional communicator here are some key points to keep in mind.

The whole picture

Remember, functional communicators like to see the details in relation to the whole picture. Therefore, it’s a good idea to show them the complete plans of what you are speaking to them about.

Same thing goes in a written communication. They like to take the time to review the entire process and details. It’s important to them to understand their role and responsibilities in the project.

Provide feedback

Functional communicators enjoy hearing feedback throughout the journey. Provide them with your input on how they are doing. They are typically open to feedback from their peers.

Questions

They will tend to ask a lot of questions. Again, this comes from wanting to understand the entire scope of the project before they get going.

Allow them to ask as many questions as they need. A functional communicator will work best with a boss or manager that allows them to ask a lot of of questions AND will provide real feedback.

This is of major importance to remember when working with a functional communicator at the office.

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How to Work with an Analytical Communicator

Bring the numbers

As a reminder, analytical communicators like numbers and hard facts. When you interact with an analytical communicator, be ready to back up your story with facts and figures.

Data means everything to this communication style so the more you bring, the better off things will go.

Be logical Spock

Just like Spock was always spouting about how things were or weren’t logical, so is the analytical communicator. They live in the logical world and don’t have high regard for emotions.

When they are ready to make a decision, it is almost always based on the numbers, not on how they feel about it.

Cut the chit chat

Analytical communicators aren’t great conversationalists. They don’t like stories that make a point.

When you interact with this communication style, get to the point with your data and facts and figures. Don’t waste your breath on small talk. At least don’t spend much time on the small talk and chit chat.

How to Work with a Personal Communicator

Open up

Remember that personal communicators focus first and foremost on relationships. They like to understand what someone is feeling as well as thinking.

Be willing to share with them how you feel about a subject. It doesn’t have to be anything too personal but more about if you are feeling good or not about how a project is going. That’s what is important to them.

Personally, I respond very well when someone opens up to me about how they are feeling about something. In my opinion, it develops a sense of trust.

Be live

Personal communicators respond better to conversation in real life as opposed to over email or the phone.

Whenever possible, talk to them in person. They thrive on the in person experience and don’t always respond well to emails.

Don’t sweat the data

Personal communicators don’t respond as well to data and metrics and numbers nearly as much as emotion and connections.

Unlike analytical and functional communicators who love and thrive on data, it doesn’t do much for the personal communicator.

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Don’t worry too much about providing detailed numbers to back up your point. I enjoy data to a point but can’t spend too much time analyzing a spreadsheet.

How to Work with an Intuitive Communicator

Short and sweet

Since intuitive communicators like to understand the big picture without the details, it’s best to keep conversations short and sweet.

Don’t worry about bringing lots of details and instructions. Keep the conversation on point.

Feel free to provide a quick overview of the steps of the process or the big picture overview but don’t get into the weeds. An intuitive communicator will lose patience and interest fast.

Provide visuals

As intuitive communicators like to see the whole picture, having a visual or two is great when interacting with them.

Don’t be surprised if they whip out a pen and paper, and begin sketching the idea you are talking about. Being able to see it and not just speak it goes a long way with an intuitive communicator.

Allow ideas

They love being able to see and understand the big picture. If you are managing an intuitive communicator, allow them the space to share their ideas.

Let them talk to you about their ideas, and provide them with an outlet for sharing the big picture ideas they bring to the table. This can be a real asset if you allow it and conversely a point of contention if you don’t.

Conclusion

We’ve taken a look at 4 major communication styles that many of us see in the office. Now that you have a good understanding of the communication styles, take a look at yourself and see what your communication style is.

Do any of these seem like you?

Like most of us, you probably visualize yourself as primarily being like one of the 4 styles with some traits of one or two of the others.

It’s important to keep these communication styles in mind when working with others. Once you understand and work with different communication styles in the office, you’ll be able to communicate more effectively. And communicating more effectively with others at the office will pay rich dividends in your career.

Featured photo credit: Avatar of user rawpixel rawpixel @rawpixel rawpixel via unsplash.com

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Mat Apodaca

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Published on September 23, 2020

6 Effective Negotiation Skills to Master

6 Effective Negotiation Skills to Master

I don’t know about you, but many times when I hear the word negotiate I think of lawyers working out a business deal or having to do battle with a car salesman to try to get a lower price. Since I am in recruiting, the term “negotiation” comes up when someone is attempting to get a higher compensation package.

If we think about it, we tend to negotiate almost every day in a wide variety of things we do. Getting a handle on the important negotiation skills can be incredibly beneficial in many parts of our lives. Let’s take a look at 6 effective negotiation skills to master.

What is Negotiation?

First, let’s take a look at what negotiation is. Put simply, negotiation is a method by which people settle their differences. It is a process in which compromise or agreement can be reached without argument or dispute.

Anytime two people or sides disagree on something, they are almost always looking for the best possible outcome for their side. This could be from an individual’s perspective or someone representing an organization.

In reality, it’s rare that one side gets everything they want and the other side gets nothing that they are seeking. Seeking to reach a common ground of sorts where both sides feel like they are getting most of what they want is the key to being successful and maintaining the relationship.

Places We Negotiate

I’ve mentioned that we negotiate in just about all phases of our life. For those of you who are shaking your head no, I invite you to think about the following:

1. Work/Business

This one is the most obvious and it’s what naturally comes to mind when we think of the word “negotiate”.

When you first started at your current job, you might have asked for a higher salary. It could be that you delivered a huge new client to your company and used this as leverage in your most recent evaluation for more compensation. If you work with vendors (and just about every company does), maybe you worked them to a lower price or better contract terms.

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In recruiting, I negotiate with candidates and hiring managers all the time to land the best talent I can find. It’s very common to accept additional work with the (sometimes spoken, sometimes unspoken) agreement that it will benefit your career in the future.

Recently, I took over a project that was my boss was working on so that I would be able to attend a conference later in the year. And so it goes, we do this all day long at work.

2. Personal

I don’t know about you, but I negotiate with my spouse all the time. I’ll cook dinner with the understanding that she does the dishes. Who wants to mow the lawn and who wants to vacuum and dust the house?

I think we should save 10% for retirement, but she thinks 5% is plenty. Therefore, we save 8%. And don’t even get me started with my kids. My older daughter can borrow my car as soon as she finishes her chores. My younger daughter can go hang out with her friends when her homework is done.

Then, there are all those interactions in our personal lives outside our homes. The carpenter wants to charge me $12,000 to build a new deck. I think $10,000 is plenty so we agree on $11,000. I ask my neighbor if I can borrow his snowblower in the winter if I invite him over the next time I grill steak. And so on.

3. Ourselves

You didn’t expect this one, did you? We negotiate with ourselves all day long.

I’ll make sure I don’t skip my workout tomorrow since I’m going to have that extra piece of pizza. My spouse has been quiet the last few days, is it worth me asking her about, or should I leave it alone? I think the car place charged me for some repairs that weren’t needed, should I say something or just let it go? I know my friend has been having some personal challenges, should I check in with him? We’ve been friends for a long time, I’m sure he’d come to me if he needed help. I’ve got the #4 pick in this year’s Fantasy Football draft, should I choose a running back or a wide receiver?

Think about that non-stop voice inside your head. It always seems to be chattering away about something and many times, it’s us negotiating with ourselves. I’ll finish up that report that the boss needs before I turn on the football game.

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Why Negotiation Skills Are So Important

Put simply, negotiation skills are important because we all interact with other people, and not only other people but other organizations and groups of people as well.

We all rarely want the same thing or outcome. Most of the time a vendor is looking at getting you to pay a higher price for something than you want to spend. Therefore, it’s important to negotiate to some middle ground that works well for both sides.

My wife and I disagree on how much to save for retirement. If we weren’t married it wouldn’t be an issue. We’d each contribute how much we wanted to on our retirement funds. We choose to be married, so we have to come to some agreement that we both feel comfortable with. We have to compromise. Therefore, we have to negotiate.

If we each lived on a planet by ourselves, we would be free to do just about anything we wanted to. We wouldn’t have to compromise with anyone because we wouldn’t interact with anyone. We would make every choice unilaterally the way we wanted to.

As we all know, this isn’t how things are. We are constantly interacting with other people and organizations, each one with their own agenda’s, viewpoints, and opinions. Therefore, we have to be able to work together.

6 Negotiation Skills to Master

Having strong negotiation skills helps us create win-win situations with others, allowing us to get most of what we want in conjunction with others around us.

Now, let’s look at 6 effective negotiation skills to master.

1. Preparation

Preparation is a key place to start with when getting ready to negotiate. Being prepared means having a clear vision of what you want and how you’d go about achieving it. It means knowing what the end goal looks like and also what you are willing to give to get it.

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It also means knowing who you are negotiating with and what areas they might be willing to compromise on. You should also know what your “bottom line” is. By “bottom line” I mean what is the most you are willing to give up to get what you want.

For instance, several years ago, I decided it was time to get a newer car. I say newer because I wanted a “new to me” car, not a brand new car. I did my research and figured out what type of car I wanted. I decided on what must-have items on the car I wanted, the highest amount of miles that would already be on it, the colors I was willing to get it in, and the highest amount of money I was willing to pay.

After visiting numerous car dealerships I was able to negotiate buying a car. I knew what I was willing to give up (amount of money) and what I was willing to accept, things like the color, amount of miles, etc. I came prepared. This is critical.

2. Clear Communication

The next key skill you need to be an effective negotiator is clear communication. You have to be able to clearly articulate what you want to the other party. This means both clear verbal and written communication.

If you can’t clearly tell the other person what you want, how do you expect to get it? Have you ever worked through something with a vendor or someone else only to learn of a surprise right at the end that wasn’t talked about before? This is not what you would call clear communication. It’s essential to be able to share a coherent and logical vision with the person you are working with.

3. Active Listening

Let’s do a quick review of active listening. This is when you are completely focused on the speaker, understand their message, comprehend the information, and respond appropriately. This is a necessary ingredient to be able to negotiate successfully. You must be able to fully focus on the other person’s wants to completely understand them.

If you aren’t giving them your full attention, you may miss some major points or details. This leads to frustration down the road on both sides. Ensure you are employing your active listening skills when in arbitration mode.

4. Teamwork and Collaboration

To be able to get to a place of common ground and a win-win scenario, you have to have a sense of teamwork and collaboration.

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If you are only thinking about yourself and what you want without giving much care to what the other person is wanting, you are bound to wind up without a solution. The other person may get frustrated and give up if they see you are unwilling to meet them halfway or care little for what they want.

When you collaborate, you are working together to help each other get what is most important to you. The other upside to negotiating with a sense of teamwork and collaboration is that it helps create a sense of trust, which, in turn, helps provide positive energy for working to a successful conclusion.

5. Problem Solving

Problem-solving is another key negotiation skill. When you are working with the other person to get the deal done many times you’ll face new challenges along the way.

Maybe you want a new vendor to provide training on the software they are selling you but they say it’s going to cost an additional $20,000 to provide this service. If you don’t have the additional $20,000 in the budget to spend on the software but you feel the training is critical, how are you going to solve that problem?

From what I’ve seen, most vendors aren’t willing to provide additional services without getting paid for them. This is where problem-solving skills will help continue the discussions. You might suggest to the vendor that your company will also be looking to replace their financial software next year, and you’d be happy to ensure they get one of the first seats at the table when the time comes if they could perhaps lower the pricing on their training.

There’s a solution to most challenges, but it takes problem-solving skills to work through them effectively.

6. Decision-Making Ability

Finally, having strong decision-making ability will help you seal the deal when you get to a place where everyone feels like they are getting what works for them. Each step of the way you can cross off the list when you get what you are looking for and decide to move onto the next item. Then, once you have all of your must-have boxes checked and the other side feels good about things, it’s time to shake hands and sign on the dotted line. Powerful decision-making ability will help you get to the finish line together.

Conclusion

There you have it, 6 effective negotiation skills to master to lead a more fulfilling life. Once we realize that we negotiate in one form or another almost every day in every phase of our lives, we realize how critical a skill it is.

Possessing strong negotiation skills will help you in nearly every one of your relationships at both the workplace and in your personal life. If you feel your arbitration tools could use some sharpening, try some of the 6 effective negotiation skills to master that we’ve talked about.

More Tips to Improve Your Negotiation Skills

Featured photo credit: Windows via unsplash.com

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