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Published on June 17, 2019

7 Ways to Ensure Effective Communication at Work

7 Ways to Ensure Effective Communication at Work

Sometimes spotting barriers to communication at work can be fairly easy. When miscommunication is left unaddressed, you may see it in the form of workplace conflict or decreased productivity. There’s a tendency for miscommunication to happen when there is little transparency. And sometimes this may be unintentional.

“Excellence is doing ordinary things extraordinarily well.” — John W. Gardner

Many people think they are effective communicators because they went to school or have a certain amount of work experience, but in reality they still struggle to influence others with their message. The result of ineffective communication is missed opportunity, lost time and wasted resources – all because they didn’t have high impact conversations.[1]

You may notice a number of factors influencing clear, effective, and transparent communication at work: personal characteristics, physical distance, the message itself, context, jargon used and culture. Below are 7 ways to ensure effective communication at work so that you can create an efficient, productive and inclusive work environment.

1. Know Your Audience Well

Understanding your audience is essential to effective communication at work. This applies to verbal and written communications, presentations, daily emails, company wide announcements or providing status updates on projects.

Whether or not your message will be effectively communicated or well received stems from understanding what your audience cares about.

  • Who are you targeting with your communication?
  • What is the intent of your message?
  • What do they need to know?
  • What do you need them to do?
  • What’s the best way to communicate the message to your audience?
  • How will your audience perceive or interpret the message?
  • How will your audience feel, think, and react when they receive your message?

In order to answer these questions, you’ll need to plan ahead, research, and observe the behaviors of your audience. For example, your approach to communication with your team or peers will likely be different from how you communicate to your leader because these groups have different interests.

2. Seek to Understand the Situation and Clarify

Take time to be thoughtful and intentional. Before communicating at work, it’s essential to pause, understand the situation, clarify, and have empathy. Here are some tips to help you communicate effectively at work:

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Be curious. Ask open ended questions starting with ‘what’ and ‘how’ to gather information. People will tend to be more descriptive with their responses. You can then ask open ended probing questions to gain more context. The more you understand, the more likely you’ll be able to tailor a suitable message that resonates with your audience.

Learn like a kid. Normally, kids have no prior knowledge about what they are about to learn. There’s a sense of humility to their learning approach. Take the same approach when you’re putting yourself in your audiences’ shoes as you seek to understand their situation. Be open, ready, and willing to see your audiences’ perspective.

Check your assumptions. Your breadth of experience may cloud your perceptions and judgements. Challenge the preconceived notions about your audience. Determine who you need to speak with or what research you need to conduct to check if your assumptions are true. Ensure that you create space for understanding before jumping to action.

Be inclusive. People want to belong, feel included and valued in the workplace. Be thoughtful to ensure that everyone’s ideas are captured. For example, if you are in a meeting asking for input, ensure that there is adequate time for everyone to share their response. If you run out of time, state in the meeting that you will connect with them later.

3. Listen on Multiple Levels

“Most people do not listen with the intent to understand; they listen with the intent to reply” — Stephen R. Covey

You’re likely familiar with these basic active listening tips. However, when we’re feeling overwhelmed meeting deadlines, prioritizing, or creating, it’s easy to be on autopilot and miss key messages that can help you effectively communicate at work. Below are reminders to keep practicing:

Paraphrase. Confirm your understanding of the message by repeating it or reframing it in your own words. If there are discrepancies among the parties, this is the time to clarify.

Probe. Ask questions if you feel there is information missing that you may need.

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Clarify. If you don’t completely understand something, ask.

Remember. Try to recall points that are important to your audience. This information can be used in the future and shows your audience that you cared and were actively listening.

Being an effective communicator at work means that you need to be attuned to your active listening skills. Remember to:

  • Have empathy.
  • Understand others’ perceptions, not just your own.
  • Gauge your emotions and reactions, and those of others’.
  • Know your values and beliefs, and those of others’.
  • Observe non-verbal communication signs like body language.

4. Review How You Receive Feedback

How you receive feedback impacts how you react, and influences how effectively you communicate back to other parties. Being open to feedback and criticism is easier said than done.[2] We’re human. When you’re distracted with life events or if you’re feeling pressured at work, you may get defensive at the slightest of comments that come your way.

Sheila Heen and Douglas Stone provide approaches to improve your ability to absorb feedback, take what’s useful and know how to get rid of what’s unhelpful for you to learn and move forward.[3]

Some of these strategies include the following:

  • Know, understand and manage your triggers and responses to feedback.
  • Separate the message from ‘who’ it came from.
  • Listen for the advice rather than the judgement.
  • Breakdown the feedback into digestible pieces.
  • When you seek feedback proactively, be specific and ask for one thing.
  • Take small steps to test out what was suggested to you.

You have the ability to learn from the feedback and grow from it. Breaking down the feedback into bite-sized pieces can help you better process the message and be less reactive in your response.

5. Provide Objective and Observable Feedback

This is one of the most difficult things to do because you may not want to offend others, you may want to avoid conflict, you’re not entirely sure how to, you aren’t emotionally ready, or are clouded by your assumptions.

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The Situation, Behavior, Impact (SBI) Model[4] can help you provide clear and specific feedback:

  • Situation. Provide the context. Ask yourself what happened, where, and when.
  • Behavior. Describe the behavior. This is the most difficult part because you need to check your assumptions. For example, saying “you were rude” (subjective) versus “you interrupted me” (observable behaviour) changes the tone of the feedback. Being “rude” can have multiple interpretations while you can see when someone has interrupted you.
  • Impact. Use “I” statements to describe the results of the behaviour.
  • Move Forward. Keep the conversation going to seek understanding by asking them to reflect. What was their perspective? What was going on for them? What did they realize? How can they grow from here?

Example 1:[5]

“During yesterday morning’s team meeting, when you gave your presentation (Situation), you were uncertain about two of the slides and your sales calculations were incorrect (Behaviour). I felt embarrassed because the entire board was there. I’m worried that this has affected the reputation of our team (Impact).”

Example 2:[6]

“At the client meeting on Monday afternoon, you ensured that the meeting started on time and that everyone had handouts in advance (Situation). All of your research was correct, and each of the client’s questions were answered (Behaviour). I’m proud that you did such an excellent job and put the organization in a good light. I feel confident that we’ll get the account, thanks to your hard work (Impact).”

Knowing how to provide clear, specific, and observable feedback is an essential skill to being an effective communicator at work.

6. Follow-up, Confirm and Create Accountability

Effective communication at work is not a one time event. You’ll need to continuously monitor progress and provide ongoing support. Don’t forget to acknowledge the progress of your peers, teams or leaders!

Use the following questions to help you evaluate the effectiveness of ongoing communication at work:

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  • What opportunities do you see?
  • How can you adjust?
  • What decisions need to be made?
  • What support can you provide?
  • What do you need to do to ensure that the accurate message was received?

7. Use the 7C’s of Communication

For any medium of communication at work, keep the 7C’s of communication in mind to fine tune your message:[7]

  • Clear. What’s the purpose? Is the message easy to understand?
  • Concise. What can you delete? Is it to the point?
  • Concrete. What are the facts?
  • Correct. Is the message free of errors? Is it suitable for your audience?
  • Coherent. Is there a logical flow? Is the message consistent?
  • Complete. Is relevant information provided and is there a call to action?
  • Courteous. What’s the tone of your message?

Learn more about the 7Cs here: Effective Communication: How Not to Be Misunderstood

Summing Up

Ways to ensure effective communication at work takes practice and time.

Keep these 7 strategies top of mind to enhance your communications at work so that your messages are clear and transparent.

  1. Know Your Audience Well
  2. Seek to Understand the Situation and Clarify
  3. Listen on Multiple Levels
  4. Review How You Receive Feedback
  5. Provide Objective and Observable Feedback
  6. Follow-up, Confirm and Create Accountability
  7. Use the 7 C’s of Communication

Continue to grow and fine-tune your skills!

What is one thing you can work on this month to enhance your communication at work?

Be specific and challenge yourself by setting a SMART goal for workplace communication — Specific, Measurable, Attainable, Relevant, Time-bound!

More About Workplace Communication

Featured photo credit: Brooke Cagle via unsplash.com

Reference

More by this author

Ami Au-Yeung

Workplace Strategist | Career Coach | Workshop Facilitator | Writer | Speaker | Past Business Professor

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Last Updated on November 17, 2019

40 Amazing Date Ideas for Valentine’s Day

40 Amazing Date Ideas for Valentine’s Day

With Valentine’s Day just around the corner, starry-eyed lovers worldwide are getting ready to celebrate their love and planning the perfect date for their partner. However, there are many loving, caring, and generally great people out there who simply can’t think of a single romantic thing to do, let alone create the ultimate Valentine’s Day experience for their loved one. If you are looking for some great date ideas that will put a smile on your partner’s face and melt their heart, then just keep on reading. I’ve got a pretty big list of choices for you. Here are some great ideas ranging from tried and true classics, to the fun and slightly unconventional.

1. Rom-coms marathon

This is a very basic yet highly romantic way of spending the day with your partner. Take a few days to prepare the right playlist and create a romantic atmosphere at home. You can order out some food, open a bottle of wine and cuddle up in front of the TV.

2. Recreate your first date

Rated pretty high on the “romantic gestures scale,” this is guaranteed to impress your significant other. It requires a good memory and a bit of work to make it just right, but it is well worth it. Walk down the same streets where you first kissed and have a couple of drinks in that old coffee shop where you had your first drinks together. Don’t be afraid to spend a bit extra and add a little romantic gift into the mix.

3. Cook for your loved one

Start researching good recipes for a romantic dinner for two, get the right ingredients and prepare a couple of practice dinners to make sure you’ve got your technique and presentation down pat. Cooking for someone can be a big turn on and you can create some incredible meals without spending too much money. Take it up a notch by dressing classy, decorating your dining room and presenting your partner with a printed menu.

4. Organize your very own ancient Greek party

Here’s another one of those creative date ideas for the stay-at-home couple. The ancient Greek private party can be a very fun and erotic experience. You can decorate by using big bowls full of grapes, spreading some white sheets all over the place, placing some plastic vines here and there, putting up a few posters depicting Greek parties and having plenty of wine lying around. Wear nothing but light sheets or costumes and channel some of that hot-blooded Greek spirit.

5. A romantic weekend getaway in the mountains

For those looking for a change of scenery and an escape from the busy city, there is nothing better than a quiet, romantic weekend in the mountains. There are plenty of fun activities like skiing that will keep you active. You can have fun making a snowman or engaging in a snowball fight, and, of course, there is plenty of privacy and great room service waiting for you back at your room.

6. Fun day at the shooting range

A bit unconventional but an incredibly fun and exciting date that will get your blood pumping and put a huge smile on your faces. Try out a number of guns and have a bit of a competition. Some outdoor ranges have fully automatic rifles, which are a blast to shoot.

7. Rent an expensive sports car for a day

Don’t be afraid to live large from time to time—even if you can’t afford the glamorous lifestyle of the stars, you can most definitely play pretend for a day. Put on some classy clothes and drive around town in a rented sports car. The quick acceleration and high speed are sure to provide an exhilarating experience.

8. Go on a shopping spree together

Very few things can elicit such a huge dopamine rush as a good old shopping spree. Get some new lingerie, pretty shoes, a nice shirt and tie, a couple of new video games or whatever else you need or want. This is a unique chance to bond, have fun and get some stuff that you’ve been waiting to buy for a while now.

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9. Hit the clubs

For all the party animals out there, one of the best date ideas is to go out drinking, dancing, and just generally enjoying the night life. Visit a few good clubs, then go to an after-party and keep that party spirit going for as long as you can.

10. Spend the day driving around the city and visiting new places

This one is geared towards couples who have been together for a year or two and want to experience a few new things together. Visit a few cool coffee places on the other side of town, check out interesting restaurants you’ve never been to, and consider going to see a play or having fun at a comedy club on open mic night.

11. Wine and chocolates at sunset

Pick out a romantic location, such as a camping spot on a hill overlooking the city or a balcony in a restaurant with a nice view, open a bottle of wine and a box of chocolates and wait for that perfect moment when the sky turns fiery red to embrace and share a passionate kiss.

12. Ice skating

There is something incredibly fun about ice skating that brings people closer together and just keeps you laughing (maybe it’s all the falling and clinging to the other person for dear life). You can have some great fun and then move on to a more private location for some alone time.

13. Body painting

Speaking of private locations and intimate moments, body painting allows you to spice things up back at your place and add a new element of fun to foreplay. You’ll need adequate body paints and some brushes and the rest is up to you. You can do tiger stripes, paint a t-shirt on your partner, or go for something more abstract—the choice is yours.

14. Model clothes for each other

This one goes well when combined with a shopping spree, but you can just get a bunch of your clothes—old and new—from the closet, set up a catwalk area and then try on different combinations. You can be stylish, funny or beautiful. It’s a great after-dinner show and a good way to transition into a more intimate atmosphere.

15. Dance the night away

If you and your significant other are relatively good dancers, or if you simply enjoy moving your body to the rhythm of the music, then a night at salsa club or similar venue is the perfect thing for you. Alternatively, you can set up dance floor at home, play your favorite music, have a few drinks and dance like there is no tomorrow.

16. Lock the doors, turn off the phones and have the whole house to yourselves

This one might seem a bit obvious and kind of redundant seeing as how I’ve already mentioned a bunch of stay-at-home date ideas that require this step as a prerequisite, but when I say, “Have the whole house to yourselves,” I literally mean turning the whole house into romantic stage where you can explore your fantasies. Decorate each room a bit differently, have a lot of snacks and drinks lying around, put a bunch of blankets and pillows on the floor and go from room to room throughout the day. You can start off with a steaming shower, have a romantic meal, then watch a movie cuddled up on the couch and eventually make your way to the bedroom.

17. Organize a nature walk

Being outside has many health benefits, but what you are going for is the beautiful view, seclusion, and the thrill of engaging in some erotic behavior out in the open. You can rent a cottage far from the city, bring some food and drinks, and explore the wilderness. This is nice way to spice things up a bit and get away from the loud and busy city life.

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18. Act out a fun scenario wearing costumes

Some role-playing may be just the thing you need to spice up your love life after a few years of being together, but it can be a very fun experience for new couples as well. Work on the scenario together (wounded soldier and nurse, a female cop arresting a robber, etc.), buy the right costumes and accessories beforehand and find a good setting. You could also rent a hotel room to add to the forbidden-fruit vibe.

19. Travel abroad

This takes a bit of planning in advance and may be a bit costly, but if you can afford it, there are very few things that can match a trip to France, Italy, Egypt, Turkey, Greece, or a number of other excellent locations.

20. Go on a hot-air balloon ride

These are very fun and romantic—you get an incredible view, get to experience the thrill of flying, and you’ve got enough room for a romantic dinner and some champagne. Just be sure to wear warm clothes, it can get pretty cold high up in the air.

21. A relaxing day at the spa

Treat your body, mind and senses to a relaxing day at the spa. You and your partner will feel fresh, comfortable and relaxed—a perfect date for the more serious couples who don’t get to spend as much time with each other as they’d like.

22. A trip down memory lane

This one is great for long-term couples who will benefit from reminiscing about all of their fondest memories together from the start of the relationship through to the present, reliving some of the most significant moments they shared.

23. Fun times at a karaoke bar

A great choice for couples celebrating their first Valentine’s Day together—it’s fairly informal and inexpensive, yet incredibly fun and allows for deeper bonding. Once you have a few drinks in your system and come to terms with the fact that you are making a complete fool of yourself, you’ll have the time of your life!

24. Helicopter tour of the city followed by dinner

A modern equivalent to the hot-air balloon ride, the helicopter tour is among the more reasonably priced date ideas and is incredibly romantic and exciting. After about half an hour or an hour of sightseeing you can finish off the upper-class experience by dining in a nice restaurant.

25. Horseback riding

Horseback riding is incredibly fun, especially if you’ve never done it before. And what girl doesn’t dream of a prince coming to take her on an adventure on his noble steed? It evokes a sense of nobility and is a very good bonding experience.

26. Plan a fun date night with other couples

Take a break and rent a cabin in the woods, go to a mountain resort, a couple’s retreat, or just organize a huge date night at someone’s place and hang out with other couples. This is a great option for couples who have spent at least one Valentine’s Day together and allows you to customize your experience to suit your needs. Also, you can always retire early and get some alone time with your partner if you so desire.

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27. Cocktail night

This can be done privately, or with other couples if you are organizing a group Valentine’s Day celebration at someone’s house. All you need is a bunch of different drinks, a few accessories like fruit and spices, and internet access to check out some cool recipes online. Try out all sorts of fun cocktails and mix some brand new ones on your own. Make it a fancy dress night for added fun.

28. Make reservations at an exclusive restaurant

A fairly old school move, except this time you can pick out a restaurant that serves a particular type of cuisine you’ve never tried before. Go for a place that has unusual menus and likes to make a show out of presenting the food, rather than just going for your regular “suits and monocles” type venue.

29. Go to a concert

There are a whole bunch of things happening around Valentine’s Day, so go online and check out what’s happening near you. You’ll surely be able to find tickets for a cool concert or some type of festival with live music.

30. Fancy night on the town

Buy some elegant new clothes, rent a limo for the night and go to a nice restaurant, followed by a jazz club or gallery exhibition. Walk tall, make a few sarcastic quips, and have a few laughs with your partner while letting your inner snob take charge for a few hours.

31. Take a tour of the historical and cultural sites of your city

For the cultured crowd and history buffs among us, a day spent learning about some of the local history and delving deeper into national culture is both incredibly fun and a great way to share a unique experience with a loved one. You’d be surprised to find just how much you don’t know about the place you live in.

32. Live out a James Bond film at a casino

A beautiful lady in a simple yet sensual, form-fitting, black dress, and a strong and handsome, if somewhat stern-looking man in a fine suit walk up to a roulette table with drinks in hand and place bets at random as they smile at each other seductively. This is a scenario most of us wish to play out, but rarely get a chance. It can be a bit costly, but this is one of the most incredibly adventurous and romantic date ideas.

33. Go bungee jumping

People in long-term relationships often talk about things like keeping a relationship fun and exciting, doing new things together, trusting each other and using aphrodisiacs. Well, bungee jumping is a fun, exhilarating activity you can both enjoy; it requires trust and the adrenaline rush you get from it is better than any aphrodisiac out there. Just saying, give it a shot and you won’t regret it.

34. Take a tour of a winery or brewery

Taking a tour like this can be a great opportunity to learn new things about wine or beer (or perhaps whiskey) and how it is made, while at the same time getting a chance to taste some excellent drinks and get a few bottles for later in the evening.

35. Make a fun music video

Meet up earlier in the day, take decent camera, and start shooting a music video. Rehearse the lyrics (you can even make up your own silly song), dress up, and start filming. You’ll have tons of fun doing it and you can edit the video later and have a cool memento.

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36. Play some sports

Some one-on-one basketball, a soccer match against another couple, a bit of tennis, or even something as simple as a table tennis tournament (make it fun by stripping off items of clothing when you lose a game). You can combine this with date idea #13 and paint team uniforms on each other and play in the nude.

37. Visit a club with live music

A great option for just about any couple—pick a club that has live performers (whether it’s jazz, rock or even a poetry reading) and dress up for the occasion. Be sure to make reservations in advance to avoid the Valentine’s Day rush, and focus on making your date feel comfortable.

38. Take skydiving lessons

Another adrenaline-filled date, skydiving is sure to get your heart racing like crazy and leave you with a goofy grin for the rest of the day. You can offset all the excitement by ending the day with a quiet dinner at home.

39. Go for some paintball

Playing war games is an excellent way to get your body moving, focus on some of that hand-eye-coordination, and engage your brain in coming up with tactical solutions in the heat of the moment. It is also a great bonding experience, adrenaline-fueled fun, and role-playing all wrapped into one. And when you get back home, you can always act out the wounded soldier scenario (see #18).

40. Fill the whole day with random fun activities

Just say no to plans, reservations and clichés—take your partner by the hand, have your credit card ready and just go out and have some fun. Bowling, followed by a drink at a coffee shop and then a romantic movie? Sure, why not? Going for lunch at a nice restaurant and then organizing a double-date game night? Go right ahead. Going for a long walk in the park, visiting a museum, followed by romantic meal at home and then going out to a club? Hey, who am I to say no? You can use some of the ideas from this article and mash them up together to create a fun-filled Valentine’s Day you’ll both remember.

There you go, a whole bunch of useful date ideas for all you loving couples out there. You can pick out any one of these, make some adjustments or even combine different options to create the perfect Valentine’s Day date for your significant other. Plan ahead, have fun and celebrate your love proudly.

Featured photo credit: Relevante design via unsplash.com

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