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How to Give Constructive Feedback and Avoid Ugly Confrontations

How to Give Constructive Feedback and Avoid Ugly Confrontations

“You’ve been doing a fantastic job, but, there’s just one thing….”

Many of us dread these words and what follows next. It’s only natural to feel this way because giving and/or receiving criticism can be daunting. Feedback has the potential to either encourage people to do better or totally demoralize them, so it’s important that you remain calm and optimistic when giving or receiving it.

According to a research paper published in The Journal of Consumer Research titled “Tell Me What I did Wrong: Experts Seek and Respond to Negative Feedback,” many people often forget the purpose of feedback. It’s not meant to make people feel bad, but rather to help people DO better. Negative feedback is not always bad, and positive feedback is not always good.

If you want to encourage people to do better and become the best they can be, you need to learn how to give constructive evaluations. Encouraging others also helps you achieve more in your own personal and business life. Here are some handy tips you can use to give more constructive feedback and encourage others instead of demoralizing them.

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1.   Remind yourself why you are giving feedback

Before you approach someone to give an evaluation, remind yourself why you are doing it. You goal is to help others improve performance or a situation. If you are rushed, overly critical, or unsure of yourself, you won’t accomplish your purpose.

Step back and analyze your reasons for wanting to give feedback. Build up a positive outlook and positive approach that is focused on improvement: this is important because a positive approach often gets more from people.

You don’t always have to be positive, though; a little negativity and controlled anger can be useful when used sparingly, especially when people are not paying sufficient attention to what you are saying.

2.   Create a comfortable environment to talk

According to neuroscientist Kevin Ochsner from Columbia University, who was citing research done at the university, people who receive feedback apply it only about 30% of the time. If the person you are talking to doesn’t feel comfortable, the effectiveness of your communication drops and ultimately becomes unproductive.

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Find somewhere safe to talk where you won’t be overheard or interrupted. Start the talk with something positive and then move on to an open, objective assessment. Help the other person “see” where there is a need for improvement and offer practical solutions to bring about desired change.

3.   Observe time

Feedback is not about surprising people or getting people off guard; it’s about telling people what they need to hear when they are most likely expecting to hear it. The effectiveness of your communication increases when it is given closer to the time the event or issue being addressed happened.

Congratulate people for a job well done as soon as the job is done. In the same way, address issues of none performance sooner rather than later. Don’t wait a whole year for problems to pile up before you address them—it’s easier for everyone involved when feedback is given in a timely manner.

The exception to this rule is if the situation in question is highly emotional. Wait for everyone to calm down first before you approach them for a candid talk, thus avoiding potentially ugly confrontations with people.

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4.   Focus on one specific issue

People generally respond better to an evaluation or performance appraisal when it is focused directly on a specific issue and delivered with a positive slant. Avoid discussing more than two issues in a single appraisal session, because doing so risks the other person feeling attacked. Focus more on one (or at most, two) priority issues that you want improved on first.

Say something like: “You’re smart. I want you to give at least one opinion in every brainstorming meeting we’re in together.” instead of “You should talk more in our meetings.” The former statement is more focused, addresses a specific issue directly and offers a solution, while the latter communication is ambiguous and opens many avenues for misinterpretation.

5.   Be tough, but not mean

Feedback will fall flat if you are unreasonable, mean-spirited and/or offensive. State your expectations clearly, firmly and civilly with a view to achieve positive change. Give not-so-positive appraisal in a private conversation to avoid making people look foolish or feel embarrassed in front of others.

Just be considerate and stick to discussing behavior that people can actually change. People generally appreciate public recognition of positive contributions, but will often take it hard if you criticize them for under-performance in public.

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6.   Follow up

Follow up on the progress of what was talked about in performance evaluations. Acknowledge people’s efforts to improve, and reward them when possible to reinforce positive effort and encourage improved performance.

Remember that people tend to become what you encourage them to be, not what you nag them to be, so don’t nag them with the excuse that you are following up. Be reasonable, and you will increase the effectiveness of your communications.

More by this author

David K. William

David is a publisher and entrepreneur who tries to help professionals grow their business and careers, and gives advice for entrepreneurs.

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Last Updated on October 22, 2019

How to Get “I Can’t Do It” Out of Your Vocabulary

How to Get “I Can’t Do It” Out of Your Vocabulary

When someone says, “I can’t do it” . . . I say to myself, “What do you mean you can’t do it?” Maybe you don’t want to do it, but saying you “can’t” do it is a completely different story.

With the right mindset, positive attitude, and a clear vision of what you want to accomplish, the only thing that is holding you back is yourself.

Can’t is a terrible word and it has to be taken out of your vocabulary.

By saying you can’t do something, you’re already doubting yourself, submitting to defeat, and you’re making that barrier around your life tighter.

So today, right now, we are going to remove this word for good.

From now on there is nothing we can’t do.

“Attitude is Tattoo”

Your attitude is everything; it’s your reason, your why and how, your facial expression, emotions, body language, and potentially the end result. How you approach an opportunity, and the result of it, is solely based on you — not your boss or your co-worker or friend.

If you enter a business meeting with a sour attitude, that negative energy can spread like wildfire. People can also feel it — maybe even taste it. This is not an impression you want to leave.

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Now imagine you enter a business meeting with a positive attitude, that whatever happens in here is going to be your result, in your control, not someone else’s. Of course, we can’t always win, but even if the outcome is negative, your attitude and perception can turn it into a positive. The question is: can you do it?

Of course you can, because there is nothing in this world you can’t do.

It’s much better to be known for your positive attitude — your poise, your energy, the reason why things go so well because you are able to maintain such character. A negative attitude is easy. It’s easy to complain, it’s easy to be mad, and it’s even easier to do nothing to change it.

When I say your “attitude is tattoo”, it sounds permanent. Tattoos can be removed, but that’s not the point. Your attitude is like a tattoo because you wear it. People can see it and sometimes, they will judge you on it. If you maintain a negative attitude, then it is permanent until you change it.

Change your attitude and I guarantee the results change as well.

Believe You Can Do It

Do you know why most people say “can’t” and doubt themselves before trying anything?

It’s our lack of self-confidence and fear on many different levels. The one thing we have to purge from ourselves is fear — fear of bad results, fear of change, fear of denial, fear of loss, the fear that makes us worry and lose sleep. Worrying is the same as going outside with an umbrella, waiting for rain to hit it. Stop worrying and move on.

Confidence is fragile: It builds up slowly, but can shatter like glass. Project your confidence and energy into believing in yourself. This is a very important and groundbreaking step — one that is usually the hardest to take. Start telling yourself you can do something, anything, and you will do it the best to your ability. Remove doubt, remove fear, and stick with positive energy.

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Embrace Failure

Do not fear failure. Do not run away from it. Face it, learn from it, grow, and take action. Just remember: You will never know success if you have never failed.

Your confidence will bolster after embracing these facts. You will be immune to demoralizing results, and instead you will find ways to fix it, improve upon it, and make it better than before. You will learn to never say “can’t,” and will realize how many more opportunities you can create by removing that one word.

Don’t let one simple and ugly word plague your confidence. You’re better and stronger than that.

Start Making the Change

But to actually start the process of change is very challenging.

Why is that?

Fear? Time? Don’t know how — or where — to start?

It’s hard because what we’re doing is unlearning what we know. We are used to doing things a certain way, and chances are we’ve been doing them for years.

So here are some ways that I avoid using the word “can’t”, and actually take the steps to put forth the change that I wish to see. I hope you can incorporate these methods into your life.

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Write down What You Want to Change

Write it on post-its, notecards, whatever makes you comfortable — something you will always see. I usually write mine on post-its and put them all over the wall behind my monitor so I always see them.

Tell a Friend and Talk About It

Discussing your goals, what you want to change, is very effective when you say it out loud and tell another person other than yourself. It’s almost like saying, hey, I bet I can do it — watch me.

When you fulfill that goal and tell your friend, it feels rewarding and will motivate you to do it again in a different aspect. Who knows? Maybe your friend adopts the same mindset as you.

Stop Yourself from Saying the Forbidden Word

Sometimes,I can’t control myself in public when I’m with friends, so I have to be careful with the words I use so I don’t embarrass or insult anyone.

Treat the word “can’t” as the worst word you can possibly use. Stop yourself from saying it, mid-sentence if you must, and turn your whole perspective around — you can do it, you will do it, and nothing is impossible!

Repetition, Repetition, Repetition

You think this change will be overnight? No way. This is a practice. Something you’re going to be doing for the rest of your life from now until forever.

As I said earlier, you are unlearning what you know. You know how easy it is to say you can’t do something, so by unlearning this easy practice, you’re self-disciplining yourself to live without boundaries.

Practice this everyday, a little at a time, and before you know it, the word can’t will not be part of your language.

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Do Anything That Can Relieve Your Uncertainty

When I catch myself saying I can’t do something or I don’t know something, looking up information on that action or subject, doing research, educating yourself, relieves that uncertainty.

Sometimes, we think we can’t do something because the whole idea of it seems too large. We skip the small steps in our head and only focus on the end.

Before you say you can’t do something, rewind and slow down a little bit. Focus on what the first step is, then the next. Take it a step at a time, and before you know it you will have done something you previously thought you couldn’t do.

Final Thoughts

You know what you must do. The first step is right now. Once you begin this habit, and really start noticing some change, you’ll realize the door to opportunity is everywhere.

The funny thing is: Those doors have always been there. The evil word that we no longer use put a veil over our eyes because that’s how powerful that word is.

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Featured photo credit: Cata via unsplash.com

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