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8 Ways Of Giving Constructive Feedback That Make An Impact

8 Ways Of Giving Constructive Feedback That Make An Impact

Everyone wants feedback at some point. It may be part of a performance assessment or can be done at an informal level as things happen. It can be a useful tool in relationships too. The problem arises when feedback is not given properly and all sorts of misunderstandings arise. But the majority (96 percent) in one survey think that even negative or redirecting feedback is helpful in getting better results. The same study revealed that 75 percent want positive feedback with helpful suggestions on improving. The main purpose is to encourage, motivate and help your employee to build skills. Feedback is a skill we all need whether we are parents, friends, partners or managers. Here are eight ways to give constructive feedback so that everybody feels happy.

1. Always ask when is a good time

The person getting the feedback also needs time to prepare and reflect on how wells/he has done. That is why delivering feedback without any warning can have negative fallout which may make it even more difficult if there are delicate issues involved. A simple question, such as ‘When would you be ready for feedback on project X?’ can allow for some mental preparation.

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2. Listen first

When you start the conversation, ask the employee for his or views on how the latest project is going. Ask about the progress and the obstacles. This feedback style has one enormous advantage. You are giving the employee first serve in the game. It also makes the whole session much less confrontational. You will be glad to know that many of the points you have jotted down are actually being mentioned. It also gives you, the manager, a chance to see some aspects which you may well have missed when preparing the session.

3. Try to be encouraging

Effective feedback will impact positively on the person’s performance and morale. All too often, both managers and employees dread giving and getting feedback and the whole process can become fraught. Look at the feedback matrix here to get some ideas. The manager/team leader thanks the employee and mentions some of the great stuff he is doing. This is really essential because it shows that his work is appreciated. This can help to drive motivation.

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4. Be specific when criticizing

At some point, you have to tell the employee where s/he has failed to meet the objectives or meet a deadline. There may be some errors in the work and also some careless oversights. The important things when giving the negative feedback are:

  • Point out clearly what is wrong. There may be negative customer feedback or errors in accounting. You need to have these at hand so that they can be shown to the employee.
  • Pause after each point so that the employee can come back with an explanation, justification, excuse, or an admittance that standards were not met.
  • Couch criticism of attitudes to work/meetings as diplomatically as possible. Rather than bluntly saying that they were not participating at all in the meeting, it may be better to say: ‘I noticed that you were using passive body language’.

5. Explain the effects of poor performance

There may be implications for customer satisfaction and services. Not following the correct procedures or overspending on costs or simply not paying enough attention to detail can all have a knock on effect on performance in the whole section. You have to make this very clear.

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6. Moving forward and improving

After the criticism, the emphasis will be very much on moving forward and setting things right.  A great way is to ask: ‘What can I do to help you get back on track with meeting deadlines?’  Then discuss what mini goals can be set so that performance improves. Be as specific as you can here. Set a date or period for a progress report so that you can both see how performance is getting better. Discuss ways together of how progress can be charted. This may be in the form of reports, graphs, data on customer satisfaction, or auditing reports.

7. Tie in the feedback with long term objectives

One great way to use feedback is to look at all the positives and the negatives and tie these in with the employee’s long term career goals. This should be a regular feature of all feedback and discussions. Tell them that once they have managed to fix X, they will be in a much better position to apply for a better position/promotion in the company. It is no accident that enlightened managers are thinking of ‘feedforward’ coaching rather than the old fashioned feedback.

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8. Always prefer face-to-face feedback, rather than email

In to-day’s digital and virtual workplace, it may be actually impossible to give face to face feedback. You may have to resort to an email. This is a minefield. In many cases, of course, written reports of performance assessments do get written but they are the result of a real human interaction and they are often an agreed version. But initial feedback by email is a different story. When you write feedback, you have to imagine the person’s reaction as s/he reads it. Trying to empathize will be a great help.

This is always why it is a good idea to write it twice. After the first draft, leave it for a day and then read it again with the intention of rewriting it. Harsh words can be like daggers and they hurt. Now you can see why managers and everybody else hates giving and getting feedback. This is one of the most sensitive areas in the workplace but if you follow the above tips, you should find it gets easier with time and experience.

Featured photo credit: Manager for a Day/FTTUB via flickr.com

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Robert Locke

Author of Ziger the Tiger Stories, a health enthusiast specializing in relationships, life improvement and mental health.

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Last Updated on November 5, 2018

20 Best Places to Work for a Great Career in 2018

20 Best Places to Work for a Great Career in 2018

Looking for a job? There’s no doubt to the fact you will want to work with a company that appreciates you for who you are.

Well, good news. The labor market today is one that has peened up with more opportunities for advancement and personal employee improvement. This is partly due to the fact that a lot of companies have been made to understand the value of their biggest assets: the employees.

To wit, here’s a list of companies- across a wide array of industries- that have been able to develop working environments that are healthy and accommodating to workers.

Take a look at these 20 best place to work for a great career:

1. Salesforce, San Francisco, California,

    Salesforce is in the information technology business and the company ranks highest due to their commitment to learning and innovation. They are ready to try new things and everyone with a new idea is always welcome to share it at the company. The company has also been known to exhibit an exceptional approach to alignment.

    Find out more about careers in Salesforce

    2. Wegmans Food Markets Inc.,Rochester, New York

      Based in Rochester, New York, employees have been known to enjoy a sense of purpose from working here. The company has been able to achieve an optimal level of engagement across all working tiers and they’ve been able to achieve great things together. They even do deliveries.

      Find out more about careers in Wegmans

      3. Ultimate Software, Weston, Florida

        Employees get amazing benefits here but that’s not the only reason why this place is so awesome to work. Whenever there is a need or a death of an Ultipeep or any of other family members, the company shows love and support like no other.

        Find out more about careers in Ultimate Software

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        4.The Boston Consulting Group, Inc., Boston, Massachusetts

          Development is at the center of anything that goes on here. The business is about people and employees are the company’s biggest asset. Employees are able to challenge the status and also leave impacts on clients.

          Find out more about careers in The Boston Consulting Group

          5. Edward Jones, St. Louis, Missouri

            Edward Jones is admired for their ability to acknowledge history without being mired down by it. The company builds on a solid foundation but there is also a level of flexibility that allows for innovation.

            Find out more about careers in Edward Jones

            6. Kimpton Hotels and Restaurants, San Francisco, California

              Kimpton is a trendsetter in the hospitality industry. The company always strives to try something different and that perspective is welcomed there at all times. Enjoy the weekends with luxury rooms, conformable mattress, furnished and well dressed service staff. A great opportunity for job seekers.

              Find out more about careers in Kimpton Hotels and Restaurants

              7. Workday, Pleasanton, California

                Newbies will find no issues with feeling welcome and at home here as this has always been a core culture component of the IT giant. Everyone is treated like family and this fosters a sense of oneness.

                Find out more about careers in Workday

                8. Genentech, South San Francisco, California

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                  Here, employees are encouraged to be themselves. There is a feeling of care, safety, and acceptance that you get here that you can’t get at many firms. The development of an all-inclusive environment has always been foundational.

                  Find out more about careers in Genetech

                  9. Deloitte, New York, New York

                    Deloitte is one of the biggest professional service providers in the world, noted for their focus on constant learning, development and improvement. They invest in their employees and are concerned about their well being.

                    Find out more about careers in Deloitte

                    10. Baird, Milwaukee, Wisconsin

                      Baird is a financial services provide that is known for adopting a “no asshole policy’ which guides the way people relate with and respect each other, regardless of their position on the company’s hierarchy.

                      Find out more about careers in Baird

                      11. Quicken Loans, Detroit, Michigan

                        At Quicken Loans, the views and opinions of everyone are respected and heard. The organization is revered for the amount of investment they put in their team members and everyone looks for ways to grow and be better.

                        Find out more about careers in Quicken Loans

                        12. Capital One, Mclean, Florida

                          Capital One has adopted a culture that encourages employees to take risks and try new things. They foster a healthy work-life balance and associates are challenged to live better lives.

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                          Find out more about careers in Capital One

                          13. Cooley LLP, Palo Alto, California

                            Cooley LLP is a law firm known for their ability to care about the company culture and being able to develop a working environment that is empowering and fun. Cooley is known to go for the best when it comes to their employees, regardless of the occasion.

                            Find out more about careers in Cooley LLP

                            14. Southern Ohio Medical Center, Portsmouth, Ohio

                              The medical center has been known for their propensity to delegate so much to their employees, thereby providing them with the ability to grow and learn on the job. In the end, you get a workplace that is all-engaging and super fun.

                              Find out more about careers in Southern Ohio Medical Center

                              15. American Express, New York, New York

                                American Express is a firm that celebrates wins, no matter how small. Everyone is made to share the same attitude towards service and the people they are to serve, thereby making people care about what they do.

                                Find out more about careers in American Express

                                16. Adobe Systems Inc., San Jose, California

                                  The culture at Adobe Systems is one that encourages employees to develop their own ideas and get a strong viewpoint. As opposed to encouraging competition, work-life balance is fostered everywhere here.

                                  Find out more about careers in Adobe Systems Inc.

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                                  17. The Cheesecake Factory Inc., Calabasas, California

                                    The Cheesecake Factory rewards dedication and hard work. Promotions come pretty easy, and there is always space for guidance to develop your experience and skills.

                                    Find out more about careers in The Cheesecake Factory Inc.

                                    18. Sap America, Newtown Square, Pennsylvania

                                      If you’re looking for a new career path, SAP might be the best bet for you. The company is adept at recognizing value and transferable skills. And you can always look for a new path while maintaining your employment.

                                      Find out more about careers in Sap America

                                      19. NVIDIA Corporation, Santa Clara, California

                                        NVIDIA is known for looking after even the smallest of things. With even a “pets allowed” policy this company accepts you for who you are, and helps you to work within your personality. Advancement is also fostered, and you are able to collaborate effectively.

                                        Find out more about careers in NVIDIA

                                        20. KPMG LLP, New York, New York

                                          Communication and progressive collaboration are the foundation of this company’s workforce treatment. Regardless of the level you are, someone is always at the ready to help and the company rewards extra effort with gratitude.

                                          Find out more about careers in KPMG LLP

                                          All in all, it’s safe to say that you will be able to find somewhere to apply your skills (whatever they are) that is all inclusive and highly accommodative. Companies today are being made to understand how much they can get when they treat their employees right and this has opened the door to an encouraging work environment for all.

                                          Happy job hunting!

                                          Featured photo credit: Pexels via pexels.com

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