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8 Ways Of Giving Constructive Feedback That Make An Impact

8 Ways Of Giving Constructive Feedback That Make An Impact

Everyone wants feedback at some point. It may be part of a performance assessment or can be done at an informal level as things happen. It can be a useful tool in relationships too. The problem arises when feedback is not given properly and all sorts of misunderstandings arise. But the majority (96 percent) in one survey think that even negative or redirecting feedback is helpful in getting better results. The same study revealed that 75 percent want positive feedback with helpful suggestions on improving. The main purpose is to encourage, motivate and help your employee to build skills. Feedback is a skill we all need whether we are parents, friends, partners or managers. Here are eight ways to give constructive feedback so that everybody feels happy.

1. Always ask when is a good time

The person getting the feedback also needs time to prepare and reflect on how wells/he has done. That is why delivering feedback without any warning can have negative fallout which may make it even more difficult if there are delicate issues involved. A simple question, such as ‘When would you be ready for feedback on project X?’ can allow for some mental preparation.

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2. Listen first

When you start the conversation, ask the employee for his or views on how the latest project is going. Ask about the progress and the obstacles. This feedback style has one enormous advantage. You are giving the employee first serve in the game. It also makes the whole session much less confrontational. You will be glad to know that many of the points you have jotted down are actually being mentioned. It also gives you, the manager, a chance to see some aspects which you may well have missed when preparing the session.

3. Try to be encouraging

Effective feedback will impact positively on the person’s performance and morale. All too often, both managers and employees dread giving and getting feedback and the whole process can become fraught. Look at the feedback matrix here to get some ideas. The manager/team leader thanks the employee and mentions some of the great stuff he is doing. This is really essential because it shows that his work is appreciated. This can help to drive motivation.

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4. Be specific when criticizing

At some point, you have to tell the employee where s/he has failed to meet the objectives or meet a deadline. There may be some errors in the work and also some careless oversights. The important things when giving the negative feedback are:

  • Point out clearly what is wrong. There may be negative customer feedback or errors in accounting. You need to have these at hand so that they can be shown to the employee.
  • Pause after each point so that the employee can come back with an explanation, justification, excuse, or an admittance that standards were not met.
  • Couch criticism of attitudes to work/meetings as diplomatically as possible. Rather than bluntly saying that they were not participating at all in the meeting, it may be better to say: ‘I noticed that you were using passive body language’.

5. Explain the effects of poor performance

There may be implications for customer satisfaction and services. Not following the correct procedures or overspending on costs or simply not paying enough attention to detail can all have a knock on effect on performance in the whole section. You have to make this very clear.

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6. Moving forward and improving

After the criticism, the emphasis will be very much on moving forward and setting things right.  A great way is to ask: ‘What can I do to help you get back on track with meeting deadlines?’  Then discuss what mini goals can be set so that performance improves. Be as specific as you can here. Set a date or period for a progress report so that you can both see how performance is getting better. Discuss ways together of how progress can be charted. This may be in the form of reports, graphs, data on customer satisfaction, or auditing reports.

7. Tie in the feedback with long term objectives

One great way to use feedback is to look at all the positives and the negatives and tie these in with the employee’s long term career goals. This should be a regular feature of all feedback and discussions. Tell them that once they have managed to fix X, they will be in a much better position to apply for a better position/promotion in the company. It is no accident that enlightened managers are thinking of ‘feedforward’ coaching rather than the old fashioned feedback.

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8. Always prefer face-to-face feedback, rather than email

In to-day’s digital and virtual workplace, it may be actually impossible to give face to face feedback. You may have to resort to an email. This is a minefield. In many cases, of course, written reports of performance assessments do get written but they are the result of a real human interaction and they are often an agreed version. But initial feedback by email is a different story. When you write feedback, you have to imagine the person’s reaction as s/he reads it. Trying to empathize will be a great help.

This is always why it is a good idea to write it twice. After the first draft, leave it for a day and then read it again with the intention of rewriting it. Harsh words can be like daggers and they hurt. Now you can see why managers and everybody else hates giving and getting feedback. This is one of the most sensitive areas in the workplace but if you follow the above tips, you should find it gets easier with time and experience.

Featured photo credit: Manager for a Day/FTTUB via flickr.com

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Robert Locke

Author of Ziger the Tiger Stories, a health enthusiast specializing in relationships, life improvement and mental health.

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Last Updated on March 12, 2019

20 Inspiring Vision Statement Examples (2019 Updated)

20 Inspiring Vision Statement Examples (2019 Updated)

There is normally a lengthy list of things you need to consider when starting a business, and if you don’t manage them properly, your excitement can quickly turn into overwhelm. What can support you to stay inspired and on the right track when starting out? You guessed it: this is your vision statement.

What Is a Vision Statement?

A vision statement is like a photograph of your future business, which gives your business shape and direction.

A vision statement provides the direction and describes what the founder wants the organization to achieve in the future; it’s more about the “what” of a business. It is different from a mission statement, which describes the purpose of an organization and more about the “how” of a business.

If you were to take a photo of your future business now, what would it look like? What do you want your business to be recognized for one day?

You need to have a crystal clear vision when you start out, otherwise you can get easily lost in deciding the best way forward. When you are making strategic decisions for your business and even daily operation decisions, your vision statement will give you the inspiration and targeted direction you need.

The Importance of a Vision Statement

Without a vision statement, your business will lack motivation to keep going.

If you don’t aim for anything, you might not hit anything. The more specific and clear you are, the better your chances are at seeing your vision turn into reality.

The importance of a vision statement cannot be overlooked; not only does it provide long term direction and guidance, but it also gives you the inspiration and the necessary energy to keep going when you feel lost.

Always keep your vision statement alive by revisiting it regularly and communicating your vision with other members of the team, to inspire and motivate them as well.

How to Craft an Inspiring Vision Statement

1. Dream big and use clear language

An inspiring vision statement should inform a clear direction and priorities for the organization, while challenging all the team members to grow together. Based on our expert sources’ advice, we’ve got some great tips for you:

  • Imagine how you want the business to be like in five to ten years.
  • Infuse the business’ values in the statement.
  • Make sure that the statement is implying a clear focus for the business.
  • Write your vision statement in the present tense.
  • Use clear and concise language.
  • Ensure the statement is easily understood.

There are many different types of vision statements and there is no wrong or right way to do it. The most important thing is to resonate with it. It will always inspire you and give you a clear targeted direction.

2. Get inspirations from the successful companies.

Having researched on a number of successful companies’ vision statements, I’ve shortlisted 20 good examples for the new startups:

Short vision statements made up of a few words only:

1. Disney

To make people happy.

2. Oxfam

A just world without poverty.

3. Ikea

To create a better every day life for the many people.

Quantitative statements are based on numbers, quantities:

4. Microsoft

Empower every person and every organization on the planet to achieve more.

    5. Nike

    Bring inspiration and innovation to every athlete* in the world. (*If you have a body, you are an athlete.)

      Qualitative statements are based on qualities that you want to have:

      6. Ford

      People working together as a lean, global enterprise to make people’s lives better through automotive and mobility leadership.

      7. Avon

      To be the company that best understands and satisfies the product, service and self-fulfillment needs of women—globally.

      Competitor based statements – this type is becoming less common, but famous examples are:

      8. Honda – in 1970

      We will destroy Yamaha.

      9. Nike – in 1960s

      Crush Adidas.

        10. Philip Morris – in 1950s

        Knock off RJR as the number one tobacco  company in the world.

        Role Model Vision Statements – using another company as an example:

        11. Stanford University – in the past

        To become the Harvard of the West.

        12. Reach for Success – in the past

        To become the next Tony Robbins in self development.

        Internal Transformations vision statements:

        13. Apple

        To produce high-quality, low cost, easy to use products that incorporate high technology for the individual.

        14. Giro Sport Design

        To make sure that riding is the best part of a great life.

        15. Tesla

        To accelerate the world’s transition to sustainable energy.

        16. Sony

        To be a company that inspires and fulfills your curiosity.

        17. Facebook

        To give people the power to share and make the world more open and connected.

          Longer and more detailed vision statement:

          18. Walmart

          To give customers a wide assortment of their favorite products, Every Day Low Prices, guaranteed satisfaction, friendly service, convenient hours (24 hours, 7 days a week) and a great online shopping experience.

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          19. Coca Cola

          To achieve sustainable growth, we have established a vision with clear goals:

          Profit: Maximizing return to share owners while being mindful of our overall responsibilities.

          People: Being a great place to work where people are inspired to be the best they can be.

          Portfolio: Bringing to the world a portfolio of beverage brands that anticipate and satisfy peoples; desires and needs.

          Partners: Nurturing a winning network of partners and building mutual loyalty.

          Planet: Being a responsible global citizen that makes a difference.

            20. Heinz

            Our VISION, quite simply, is to be: “The World’s Premier Food Company, Offering Nutritious, Superior Tasting Foods To People Everywhere.” Being the premier food company does not mean being the biggest but it does mean being the best in terms of consumer value, customer service, employee talent, and consistent and predictable growth.

            The Bottom Line

            Remember, always keep your vision statement up-to-date to direct your company’s actions.

            Remember, once you reach your vision, it needs to be changed. General Motors overtook Ford as #1 automotive company in the world because once Ford’s goal was reached, they never updated it.

            Keep your vision statement alive and visibly in front of you, revisit it and let it help direct your actions and activities. This is the fun part: this is where you get to dream really big and allow your imagination to fly as high as you want.

            Don’t hold back, let your creative juices flow and give yourself permission to explore what is possible for your business.

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            To your success!

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