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8 Ways Of Giving Constructive Feedback That Make An Impact

8 Ways Of Giving Constructive Feedback That Make An Impact

Everyone wants feedback at some point. It may be part of a performance assessment or can be done at an informal level as things happen. It can be a useful tool in relationships too. The problem arises when feedback is not given properly and all sorts of misunderstandings arise. But the majority (96 percent) in one survey think that even negative or redirecting feedback is helpful in getting better results. The same study revealed that 75 percent want positive feedback with helpful suggestions on improving. The main purpose is to encourage, motivate and help your employee to build skills. Feedback is a skill we all need whether we are parents, friends, partners or managers. Here are eight ways to give constructive feedback so that everybody feels happy.

1. Always ask when is a good time

The person getting the feedback also needs time to prepare and reflect on how wells/he has done. That is why delivering feedback without any warning can have negative fallout which may make it even more difficult if there are delicate issues involved. A simple question, such as ‘When would you be ready for feedback on project X?’ can allow for some mental preparation.

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2. Listen first

When you start the conversation, ask the employee for his or views on how the latest project is going. Ask about the progress and the obstacles. This feedback style has one enormous advantage. You are giving the employee first serve in the game. It also makes the whole session much less confrontational. You will be glad to know that many of the points you have jotted down are actually being mentioned. It also gives you, the manager, a chance to see some aspects which you may well have missed when preparing the session.

3. Try to be encouraging

Effective feedback will impact positively on the person’s performance and morale. All too often, both managers and employees dread giving and getting feedback and the whole process can become fraught. Look at the feedback matrix here to get some ideas. The manager/team leader thanks the employee and mentions some of the great stuff he is doing. This is really essential because it shows that his work is appreciated. This can help to drive motivation.

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4. Be specific when criticizing

At some point, you have to tell the employee where s/he has failed to meet the objectives or meet a deadline. There may be some errors in the work and also some careless oversights. The important things when giving the negative feedback are:

  • Point out clearly what is wrong. There may be negative customer feedback or errors in accounting. You need to have these at hand so that they can be shown to the employee.
  • Pause after each point so that the employee can come back with an explanation, justification, excuse, or an admittance that standards were not met.
  • Couch criticism of attitudes to work/meetings as diplomatically as possible. Rather than bluntly saying that they were not participating at all in the meeting, it may be better to say: ‘I noticed that you were using passive body language’.

5. Explain the effects of poor performance

There may be implications for customer satisfaction and services. Not following the correct procedures or overspending on costs or simply not paying enough attention to detail can all have a knock on effect on performance in the whole section. You have to make this very clear.

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6. Moving forward and improving

After the criticism, the emphasis will be very much on moving forward and setting things right.  A great way is to ask: ‘What can I do to help you get back on track with meeting deadlines?’  Then discuss what mini goals can be set so that performance improves. Be as specific as you can here. Set a date or period for a progress report so that you can both see how performance is getting better. Discuss ways together of how progress can be charted. This may be in the form of reports, graphs, data on customer satisfaction, or auditing reports.

7. Tie in the feedback with long term objectives

One great way to use feedback is to look at all the positives and the negatives and tie these in with the employee’s long term career goals. This should be a regular feature of all feedback and discussions. Tell them that once they have managed to fix X, they will be in a much better position to apply for a better position/promotion in the company. It is no accident that enlightened managers are thinking of ‘feedforward’ coaching rather than the old fashioned feedback.

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8. Always prefer face-to-face feedback, rather than email

In to-day’s digital and virtual workplace, it may be actually impossible to give face to face feedback. You may have to resort to an email. This is a minefield. In many cases, of course, written reports of performance assessments do get written but they are the result of a real human interaction and they are often an agreed version. But initial feedback by email is a different story. When you write feedback, you have to imagine the person’s reaction as s/he reads it. Trying to empathize will be a great help.

This is always why it is a good idea to write it twice. After the first draft, leave it for a day and then read it again with the intention of rewriting it. Harsh words can be like daggers and they hurt. Now you can see why managers and everybody else hates giving and getting feedback. This is one of the most sensitive areas in the workplace but if you follow the above tips, you should find it gets easier with time and experience.

Featured photo credit: Manager for a Day/FTTUB via flickr.com

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Robert Locke

Author of Ziger the Tiger Stories, a health enthusiast specializing in relationships, life improvement and mental health.

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Last Updated on May 22, 2019

50 Great People To Follow On LinkedIn, No Matter Your Industry

50 Great People To Follow On LinkedIn, No Matter Your Industry

LinkedIn is an excellent platform to network with great people to help you in your career and businesses. However, with over 575 million people on the site, who should you follow? This list will steer you to the right people to follow, organized by categories of expertise.

Job Search Experts

You will likely have several jobs throughout the course of your career, and you will constantly need advice on new trends and strategies out there in the job market. Here are the LinkedIn experts who you should follow on these matters.

1. Liz Ryan is the CEO and founder of Human Workplace. Her articles on job searching are filled with creative and colorful cartoons.

2. Lou Adler is the author of The Essential Guide for Hiring and Getting Hired.

3. Dr. Marla Gottschalk will help you make an impact in a new job.

4. Hannah Morgan runs CareerSherpa.net, where she gives expert advice on job searching and how to be more visible online.

5. Alison Doyle is the CEO and Founder of CareerToolBelt.com.

Management Experts

They say that people leave managers, not jobs. These experts in LinkedIn will help you become your employees’ dream manager.

6. Jeff Weiner. How can we leave out the CEO of LinkedIn himself?

7. Nozomi Morgan is an executive coach. She can help you transition from a boss to a true leader.

8. Mickey Mikitani is the CEO of Rakuten. He constantly shares his expertise in managing a global player in e-commerce platforms.

9. Andreas von der Heydt was the head of Amazon’s Kindle Content and now the Director of Talent Acquisition. He has extensive experience in management, branding, and marketing.

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Productivity Experts

By maximizing your productivity, you can win in all aspects of life. The following LinkedIn experts will help you win big in your career.

10. Gretchen Rubin is a happiness coach and the bestselling author of the The Happiness Project.

11. Carson Tate is the founder of Working Simply. She advises us to include play in our schedules.

12. Greg Mckeown is an essentialist. Part of being an essentialist is saying no to many things so that we can focus on the things that matter.

13. Brian de Haaff, CEO of Aha! Labs Inc. provides strategies on how to be productive and happy at work at the same time.

Marketing Experts

14. Sujan Patel is VP of Marketing at When I Work, an employee scheduling software. He is an expert in content marketing and he even shares his ideas on content marketing in 2020.

15. Megan Berry is the Head of Product Development at Rebelmouse, a content marketing and AlwaysOn powerhouse.

16. Sean Gardner will help you navigate the social media landscape. This includes how to use different platforms to help accelerate your career. He is also the bestselling author of The Road to Social Media Success.

17. Christel Quek is an digital and marketing expert. She is the VP of South East Asia at Brandwatch. Their products help businesses utilize social media data to make better business decisions.

18. Jeff Bullas is a digital marketing expert. His blog has over 4 million readers annually.

19. Michael Stelzer is the CEO and Founder of social media powerhouse site, Social Media Examiner.

20. If you’re looking for inbound and content marketing expertise, follow Dharmesh Shah, Founder and CTO of Hubspot.

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21. David Edelman is a McKinsey partner and is at the helm of the Digital Marketing Strategy Practice Department.

22. Dave Kerpen leads the social media software company Likeable Local. He is the author of Likeable Social Media: How to delight your customers.

23. Clara Shih is the CEO of Hearsay Social and the author of The Facebook Era.

24. Aaron Lee is Grand Master of Customer Delight at Post Planner. He is an excellent resource for everything social media.

25. David Sable is the CEO of Y&R, one of the largest advertising firms in the world.

26. Content marketing trumps traditional marketing these days, and who else better to lead you in this area than Joe Pulizzi, Founder of Content Marketing Institute.

Personal Branding Experts

Part of what we market in our personal career is our brand. When people hear your name, what kind of brand comes into their mind? What traits and qualities do they associate with you?

Here are some personal branding experts from LinkedIn to improve your own brand.

27. Dorie Clark is the author of Stand Out and Reinventing You. He can help you craft the professional image you’ve always wanted.

28. Dan Schawbel is the managing partner of Millennial Branding. If you’re a millennial, Dan is the guy to help you craft your personal brand.

Other Notable Experts to Follow

29. Lisa Gates is the expert to follow if you’re negotiating for higher salaries and promotions.

30. If you’re a Baby Boomer, Marc Miller will help you navigate the continually changing landscape of the workplace.

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31. To avoid getting your resumé moved to the “No” pile, read Paul Freiberger’s excellent advice.

32. James Caan provides insightful ideas on careers in general. He is also a serial entrepreneur.

33. Jeff Haden writes on various topics, such as leadership and management. He is the owner of Blackbird Media.

34. If you’re looking for expert business advice on getting new customers and keeping them, follow Jay Baer.

35. Suzanne Lucas, aka Evil HR Lady, is a great human resources specialist.

36. If you need help in using Twitter to boost your career, Claire Diaz-Ortiz can guide you in the right direction.

37. Ryan Holmes is the CEO of Hootsuite, a social media management tool.

38. Customers are the lifeblood of a business and Colin Shaw focuses on revolutionizing this customer experience.

39. Brian Solis often reflects on the future of business and how technology can disrupt our world.

40. Nancy Lublin provides advice on more lighthearted topics, which are perfect after a long day’s work. She is the CEO behind Dosomething.org, a portal designed for social change; and the founder & CEO of Loris.ai and Crisis Text Line.

41. Katya Andresen provides advice on how to manage your career. She was the CEO of Cricket Media and now responsible for the SVP Card Customer Experience at Capital One.

42. Gallup has created a system to test what your strengths are and how to use them at work. Jim Clifton is the CEO of Gallup.

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43. Adam Grant is a Wharton Professor and the author of Give and Take, which provides advice on why being helpful at work can accelerate your career.

44. Hunter Walk is a partner at Homebrew Venture Capitalist Company and has specialty in product development and management.

45. If you’re running a nonprofit organization, follow Beth Kanter for expert advice on this area.

46. Emotional Intelligence is necessary to succeed in your career, and Daniel Goleman is your expert for that.

47. Rita J. King connects science, technology and business.

48. Tori Worthington Rose is a Creative Director at Mary Beth West Communications, LLC. She has extensive experience in sales and digital media.

49. If you’re looking for some advice on how to use writing and personal content marketing to boost your career, follow Ann Handley.

50. Tim Brown is the CEO at IDEO and shares his insights on Leadership and Creativity.

These are just some of the key thought leaders and movers in various industries. They will provide you with constant inspiration, as well as the willpower to pursue the career that you’ve always wanted. Their stream of expert ideas in their respective fields will help you become well-equipped in your professional pursuits.

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Featured photo credit: LinkedIn Sales Navigator via unsplash.com

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