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Published on February 10, 2020

How to Provide Positive Feedback to Your Colleagues

How to Provide Positive Feedback to Your Colleagues

Most of us are familiar with the dreaded “yearly review.” It’s oftentimes viewed as little more than a paperwork requirement for the HR department, but that’s too bad, because when done properly, feedback is useful for the growth of both the worker and the organization. There are a lot of benefits to providing positive feedback, including increased employee morale, providing a pleasant work environment, and increased job satisfaction and performance.

However, providing positive feedback entails a lot more than just a pat on the back and saying, “good job.” In fact, positive feedback is woefully misunderstood and underused in today’s business culture.

What is Positive Feedback?

Positive feedback is feedback designed to reinforce a desired behavior. How does this differ from negative feedback? Negative feedback, instead of reinforcing, is designed to redirect an unwanted behavior. Here are two very simple examples:

Negative feedback: “If you don’t start backing up your reports with more facts and analysis to support your opinion, we’ll get someone who can.”

Positive feedback: “Good job on that report, I liked how you backed up your ideas with facts and analysis that supported your conclusion.”

Now, both statements encourage the person to use more “facts and analysis” in their report, but one takes a “vinegar” approach and the other a “honey” approach. You can probably guess which approach catches more flies.

Why Focus on Positive Feedback?

As stated earlier, positive feedback is associated with higher employee morale, a better work environment, and more productive employees. Additionally, a Gallup survey found that 67% of employees whose managers focused on their strengths were fully engaged in their work, as compared with only 31% of employees whose managers focused on their weaknesses. [1]

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Additionally, IBM’s WorkTrends survey of over 19,000 workers in 26 countries, across all major industries and thousands of organizations, revealed that:

  • Employees who receive recognition are more likely to be engaged at work. In fact, the engagement level of employees who receive recognition is almost three times higher than the engagement level of those who do not.
  • Workers who receive recognition are less likely to quit. Without recognition, about half (51 percent) of surveyed employees said they intended to leave their current positions, while with recognition, just one quarter (25 percent) said they intended to leave their organizations.
  • Employees whose organizations use multiple communication channels for recognition are more likely to feel appreciated and show a higher level of employee engagement. The more channels used for recognition, the higher the employee engagement level.

The findings show that positive feedback has a clear, constructive impact on employees. What’s more, the report implies that technologies such as social media and mobile communication could be strong candidates for the effective delivery of recognition, as they offer interactive, frequent, and immediate communication via multiple channels.[2]

Positive feedback is also an effective team management strategy. Studies have shown that high-performing teams share more than six times the amount of positive feedback of average-performing teams. In addition, low-performing teams share nearly twice as much negative feedback as average-performing teams. Again, the evidence in favor of positive feedback is clear. [3]

Why is Giving Positive Feedback so Difficult?

With all the benefits positive feedback produces in the workplace, why isn’t it used more? The answer to that lies in our own personality traits:

  • If, for example, a person didn’t get any positive feedback as they were “coming up,” then they may not understand its value for others.
  • Some people feel that negative feedback has more of an impact on business than positive feedback. However, studies show that this is not the case.
  • Managers may see positive feedback as wishy-washy and negative feedback as a sign that they are a strong leader.
  • Others may not think that positive feedback is warranted for employees “just doing their jobs.”
  • Some fear that positive feedback will have a demotivating effect on employees. In other words, telling someone that they are doing a “great job” will give them permission to not work as hard. Again, studies have shown this concern to be unfounded.
  • Finally, some people think that the only way for people to grow is through corrective feedback.

Another reason that positive feedback is underused today is the sandwich effect. For years, there was a school of thought that said that the best way to deliver negative feedback was to “sandwich” it in between two pieces of positive feedback. This was supposed to “lessen the blow” of the negative feedback. What it really did was to negate and devalue the benefits of positive feedback. So, let’s throw away that old, stale sandwich!

Effective Techniques for Providing Positive Feedback

When it comes to positive feedback, saying “good job” or giving your coworkers a pat on the back just isn’t going to cut it. If you want to encourage workplace harmony, increase productivity, encourage creativity, or achieve any of the other benefits positive feedback can provide, then keep these tips in mind:

1. Catch Them in the Act

As humans, we learn best when the reward (positive feedback) is given as soon as possible after the act has occurred. Don’t save up praise to be given at a later date. As the saying goes, if you see something, say something.

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2. Personalize It

Make sure to give your feedback directly to the person yourself. Also, you want to understand your colleague’s personality. Most people are okay with receiving positive feedback publicly, but not everyone, so it’s important to know your colleagues well and proceed accordingly. Also, as a side note, negative feedback should always be given in private.

3. Be Specific

Remember when we said that saying “good job” wasn’t enough? This is why: If you’re not specific in your feedback, then employees or coworkers can be unclear on what behaviors to continue. Saying, “Great job on your presentation to the client; you really nailed that sale” doesn’t give much information. Consider this feedback instead: “Great job on your presentation; I know that they aren’t the easiest clients. But you came in prepared and kept your cool in the negotiations. That’s what saved the sale.” This feedback highlights specific behaviors that you want to be reinforced.

4. Be Sincere

Just like everyone else, your colleagues can smell insincerity a mile away. So, if you don’t mean it, don’t say it.

5. Be Forward Looking

The goal of positive feedback should be to improve a person’s performance in the future. Praise those behaviors that you would like to see repeated.

6. Tie It to a Business or Professional Goal

“If you go into all your sales meetings as well prepared as you did this one, you’re going to be one of our top salespeople.” This statement acknowledges the benefit to both the company and the salesperson.

7. Make Sure Your Feedback Is Actionable

Focus on the specific behaviors that you want to encourage. Using overly generalized statements can cause more confusion and is generally not helpful. Identifying positive behaviors gives your colleague a clear road map of how to act moving forward.

8. Forget the “But”

Don’t try to mix in negative feedback; it will only serve to stymie any benefits from the positive feedback. Besides, everyone should have their “day in the sun.”

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9. Focus on Effort or Behavior

By focusing on a person’s behavior instead of on a trait or talent, you are encouraging your colleagues to develop a growth mindset. This is a critical component of both personal and organizational success.

10. Frame It in a Bigger Context

Everyone likes to feel appreciated, especially if they are a part of a team. “The way you were able to talk to that client to calm them down was great. You not only got them to stick with us, but you just insured that the sales department will make its quota this quarter.” By framing your positive feedback in a larger context, you’ve given them a sense importance beyond that of being just a cog in the wheel.

So, we’ve talked about what exactly positive feedback is, as well as its benefits and how to give it. The next question is:

When to Give Positive Feedback to Your Colleagues

There are no hard and fast rules about when to give positive feedback, as there are many situations where it’s appropriate, and it will probably depend on your office environment, your colleagues’ personalities, and other factors. However, positive feedback is definitely a technique that needs to be used more frequently. So, let’s talk about eight situations when you should always give positive feedback.

1. When Someone Meets or Exceeds Their (or Your) Goals

Now, I can see the wheels turning in your head, saying “Okay, I can see praising someone who exceeds their goals, but someone meeting their goals is just doing their job.” True, but if that person didn’t meet their goals, they would certainly be subject to negative feedback. So, recognize a job well done.

2. When They Go the Extra Mile

This seems obvious, but I have seen too many managers with the attitude of “Working late is part of the job” or “I do twice as much as they do; no one tells me anything.” This is a sure way to build resentment and cause employee turnover. Acknowledge the extra effort. It doesn’t cost anything!

3. When They Help Colleagues or Customers

Now, everyone in an organization is supposed to help colleagues and customers. What we’re talking about here are special circumstances. We’ve all dealt with the “customer from hell” or the colleague who falls ill or has a family emergency. By praising those who step in and handle these situations, you’re nipping future problems in the bud.

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4. When They Overcome an Obstacle

Bringing in a project under-budget despite setbacks, coming up with a unique solution to a problem, or just continuing to do a good job despite personal issues are all obstacles that should be recognized with positive feedback.

5. When They Take Initiative

Is there anything more frustrating than the person who says, “That’s not my job”? Praiseworthy is the person who takes the initiative to do what it takes to move the process forward, even if the action isn’t necessarily in that employee’s purview.

6. When They Need a Confidence Boost

Recognize that everyone is human, and we all have off-days. Sometimes an encouraging word from a boss or coworker is all that’s needed to reassure someone.

7. When They Model Good Behavior

This is one of the main goals of positive feedback. By praising good behavior, you are encouraging that behavior.

8. When They Do Something Minor, but Worth Recognizing

This is where positive feedback is under-used. Positive feedback is the key to making big behavioral changes. But the key to big behavioral changes is a lot of minor behavioral changes. Don’t be afraid to recognize positive incremental steps along the way.

The Bottom Line

Your co-workers have a major role to play in the quality of your work environment. Having a good relationship with them increases the likelihood of your success, productivity, and overall job satisfaction.

Knowing how to give positive feedback will help you show appreciation, develop leadership skills, and build a sense of community within your work environment.

More Tips for Giving Great Feedback

Featured photo credit: NESA by Makers via unsplash.com

Reference

More by this author

David Carpenter

Lifelong entrepreneur and business owner helping others to realize the American Dream of business ownership

How to Change Your Life at 60 Years Old and Feel Proud of Yourself 9 Essential Tips for Starting Your Own Business How to Carry Out a Personal SWOT Analysis for a Successful Life How to Become an Entrepreneur (Advice from a Serial Entrepreneur) What Is Delegation and How Does It Enhance Team Management?

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Last Updated on October 5, 2020

How to Quit Your Boring Life and Start Living an Interesting One

How to Quit Your Boring Life and Start Living an Interesting One

We are given life with many opportunities to make it everything we want it to be and more. If you find that you’ve slipped into living a boring life, it’s time to take a hard look at what you’ve been doing and what you can start doing now to make it more interesting.

Maybe you’ve been doing the same thing and living the same life for too long, or maybe your daily routine is limiting your growth and happiness. Whatever your reason is, the following list can definitely make any day or life more interesting. Some of them are silly, while some are more meaningful, so hopefully just reading the list makes your life less boring and sparks your creativity.

Let’s dive in the list to quit your boring life and start living an interesting (and meaningful) one!

1. Channel Your 7-Year-Old Self

Imagine being a young child. Life was never boring, was it? That’s because children harness every ounce of creativity they have in order to try new things.

What would your 7-year-old self want to do in this moment? Maybe they’d pick up a paintbrush and try to paint the landscape around them. May they would go outside and build something with random materials around the yard. Maybe they would raid the fridge and put together a dish they’ve never seen before.

Just because you’re a grown-up doesn’t mean any of this stuff will be less enjoyable than you remember it. Give yourself permission to play and use your creativity to its fullest.

2. Go Play With Kids

Speaking of little kids, if you have your own (or a niece or nephew), go play with them!

Kids are absolutely hilarious, so it’s simply impossible to be bored when you’re around them. They also keep things so simple, and we can really stand to be reminded of this and stop allowing ourselves to get bogged down in boring details.

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3. Play Cell Phone Roulette

You’ll need at least one buddy for this, but this is a great way to avoid a boring life. Scroll through the contacts in your phone, stop on a random one, and (if it feels right) call the person.

You could spark an incredible catch-up session or, at the very least, remind someone that you’re thinking of them. Neither are boring.

4. Fill out a Pack of Thank-You Cards

This is a great part of a gratitude practice. We often forget to thank the people who do things for us, especially if we have come to expect those things. For example, have you ever thought about thanking your mom for that weekly phone call? Or thanking your sister for always sending you a homemade gift on your birthday?

Take time to think of at least 5 people you would like to say thank you to and write out a card. You could even write them out for random people in your neighborhood, like the local librarian, a teacher at your child’s school, or the accountant at your bank.

Anyone and everyone appreciates being thanked for their efforts.

5. Sign up for a Class

Nowadays, there are classes for everything. To make it as interesting as possible, try finding one that you wouldn’t normally consider doing, like salsa lessons, improv, or boxing.

Otherwise, try to find a course on something you’ve always wanted to learn, like pottery, photography, or a foreign language course.

What’s good about joining an interest class is that you will also meet new people, which will add even more interest to your life!

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6. Talk to Your Grandparents About Their Lives

We often underestimate how interesting the elderly are. You can rest assured that any elderly person you talk to will not have had a boring life! Take some time to talk to them and hear their interesting stories. You may even find that this motivates you to go out and find your own interesting experiences.

7. Get up on Stage at an Open Mic Night

Whether you’re funny or not, get up on stage. If you’re not into comedy, find an open mic that focuses on reading poetry or short stories and bring your own. These groups tend to be incredibly supportive for anyone who is willing to be brave enough to get up and try.

8. Do Something for Someone Else

Showing kindness automatically makes you feel good, but doing these small acts will also help to ensure that you don’t have a boring life. Try doing one or two things each week that are outside your normal routine.

For example, you could make a batch of cookies for the mailperson or help your elderly neighbor organize one of their rooms. There are a million ways to show kindness to those around you. Tap into your creativity and find your own or use some of the ideas from the image below[1].

Do random acts of kindness to avoid living a boring life.

    9. Start a DIY Project in Your Home

    If you have your own place, there is always a project that needs to get done. Many people simply pay for someone else to do it in order to avoid the hassle, but taking on a DIY project can make a boring life much more interesting.

    It doesn’t have to be super complicated. Maybe you repaint an old vase or build a spice shelf out of used pallets.

    If you need ideas, you can also check out these 30 Awesome DIY Projects that You’ve Never Heard of.

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    10. Plan a Weekend Trip or an All-Out Vacation

    This will give you something to look forward to. One study actually found that most travelers are happiest before a vacation[2]. Therefore, simply planning a trip will boost your mood, even if you can’t actually take the vacation right now.

    Even if you don’t have the time or money to go on a vacation, plan for a staycation, which is also fun and relaxing!

    11. Go People Watching

    Find a bench in a crowded area (centers of transportation like airports, bus stops, and train stations are great for this!) and just observe[3].

    People are infinitely interesting. Try to imagine what their lives are like, what they’re thinking, or where they’re going. You’ll never know if you’re right, but it will give you something to focus on and also help you practice empathy.

    12. Eat Something You’ve Never Eaten Before

    You can try that new Moroccan restaurant down the street and pick the most interesting dish on the menu. Or, you can raid your own fridge and throw together a dish you’ve never made before.

    If you’re up for a trip to the grocery store, try picking up a new fruit or veggie from the produce section. You may find a new food that you love!

    13. Dance

    You can get your friends together for a night on the town or just pull up a video on YouTube and bust a move from your own living room.

    If you’re feeling extra brave, you can even dance in public or join a flash mob.

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    14. Pick up a Book and Start Reading

    Reading a good book can keep you occupied for hours. It will also transport you to a life that isn’t your own, and one that likely will be the opposite of a boring life. You’ll be amazed by what you can learn from those pages.

    Pick on of these inspirational books to start reading: 10 Best Inspirational Books That Can Change Your Life

    15. Spend Some Time With People You Care About

    Facebook stalking doesn’t count as real social interaction. Call up a friend you haven’t seen in a while, or bring a coffee over to your parent’s place and catch up. They’ll appreciate the gesture, and you’ll avoid boredom.

    16. Check out a Museum You’ve Never Been to

    Some people are bored by museums, so if that’s you, skip to the next one. However, if you love art, history, or culture, this one is for you!

    17. Write a List of Things You Desire and Truly Want

    This is a great way to help you figure out the real reason why you’re feeling bored about your life. Maybe you haven’t really done things that you truly enjoy? Maybe what you’ve wanted to do all the time has been left behind?

    Think about the list of things you really want to do, and ask yourself why you aren’t doing these things (yet). Then, start taking your first step to make it happen.

    Now, go make your life interesting and live your dream life!

    More on How to Quit a Boring Life

    Featured photo credit: Alex Alvarez via unsplash.com

    Reference

    [1] FECAVA: Random Acts of Kindness
    [2] Applied Research in Quality of Life: Vacationers Happier, but Most not Happier After a Holiday
    [3] Psychology Today: The Expert’s Guide to People Watching

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