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9 Ways To Give Great And Positive Feedback

9 Ways To Give Great And Positive Feedback

No matter what level you’re at in a company, you’re inevitably going to need to provide feedback sooner or later. Whether it’s your boss, coworkers, or subordinates, someone’s going to slack or make a mistake. When that time comes, you can give feedback confidently with these nine tips.

1. Provide Warning

    No matter how good your intentions, some people just don’t respond well to criticism. Be mindful of this. It’s always best to ask prior to providing feedback. This will mentally prepare the other person for any criticism they’re about to receive. Take them aside to avoid embarrassing them in front of other people, which will immediately put them on the defensive.

    2. Be Timely

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      If you’ve ever housebroken a pet, you’re aware feedback has to be provided immediately. If you wait too long to explain to someone they’re doing something wrong, you’ll be fighting a habit rather than a mistake. Habits are hard to break, so don’t delay in correcting unproductive behaviors.

      3. Focus on Processes

        Never point out flaws in a person – this will be taken as a personal attack. The reason people believe in concepts like luck and fate is because they have trouble internalizing mistakes. You’re not about to change this, no matter how much of a people person you think you are. Instead, point out a flawed process they’re following. This allows them the out of not knowing the correct procedure and making a change.

        4. Be Straightforward

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          Don’t dance around a subject. People prefer a direct criticism (“Your breath stinks.”) over a veiled one (“Have you tried this new gum?”). You may think you’re being polite, but you’re just making things worse. Don’t waste people’s time beating around the bush; come out and say specifically what was done wrong.

          5. Explain the Why

            Don’t just tell someone to start doing something another way – that won’t stick. Explain to them how their incorrect procedure affects the full process. Let them know why they need to change what they’re doing. Hearing that auditors are looking for certain things or that more money can be made by doing things a certain way makes more of an impact than just telling them “because I said so.”

            6. Suggest Alternatives

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              There’s always more than one way to do things. Don’t just tell someone the way they’re doing things won’t work – give them options for different ways that will work. Find a compromise between what they’re doing and what you want them to do. It helps to prepare what you want to say in advance so you don’t find yourself stuck.

              7. Be Gracious

                Always focus on the positives. For every negative point you have to cover with the person, counter it by mentioning something positive. Just make sure you keep a 1:1 ratio or you run the risk of your actual criticism being lost. People only remember at most 70% of what they hear, so balancing the positive and negative is essential to ensure you get your point across without sugarcoating it or being mean.

                8. Avoid Shaming or Threatening

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                  The more you rule with an iron fist, the more likely people are to rebel. Look at the world around you: oppressed people always rise against their rulers, and those dictators have weapons. If you’re working in a cubicle, you’re certainly not going to scare anyone. Instead you’ll likely end up in trouble yourself. Treat people with respect, and they’ll respect you back. Treat them like they’re beneath you, and they’ll either leave or work against you.

                  9. Solicit Feedback

                    Feedback is a two-way street. When giving feedback, encourage feedback on how you’re doing. You may learn something new about yourself, or you may learn the person’s true feelings. By encouraging open communication, you’re leaving room for everyone to improve, which is great for business in the long run.

                    Featured photo credit: DT via pixabay.com

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                    Last Updated on September 11, 2019

                    Why To-Do Lists Don’t Work (And How to Change That)

                    Why To-Do Lists Don’t Work (And How to Change That)

                    How often do you feel overwhelmed and disorganized in life, whether at work or home? We all seem to struggle with time management in some area of our life; one of the most common phrases besides “I love you” is “I don’t have time”. Everyone suggests working from a to-do list to start getting your life more organized, but why do these lists also have a negative connotation to them?

                    Let’s say you have a strong desire to turn this situation around with all your good intentions—you may then take out a piece of paper and pen to start tackling this intangible mess with a to-do list. What usually happens, is that you either get so overwhelmed seeing everything on your list, which leaves you feeling worse than you did before, or you make the list but are completely stuck on how to execute it effectively.

                    To-do lists can work for you, but if you are not using them effectively, they can actually leave you feeling more disillusioned and stressed than you did before. Think of a filing system: the concept is good, but if you merely file papers away with no structure or system, the filing system will have an adverse effect. It’s the same with to-do lists—you can put one together, but if you don’t do it right, it is a fruitless exercise.

                    Why Some People Find That General To-Do Lists Don’t Work?

                    Most people find that general to-do lists don’t work because:

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                    • They get so overwhelmed just by looking at all the things they need to do.
                    • They don’t know how to prioritize the items on list.
                    • They feel that they are continuously adding to their list but not reducing it.
                    • There’s a sense of confusion seeing home tasks mixed with work tasks.

                    Benefits of Using a To-Do List

                    However, there are many advantages working from a to-do list:

                    • You have clarity on what you need to get done.
                    • You will feel less stressed because all your ‘to do’s are on paper and out of your mind.
                    • It helps you to prioritize your actions.
                    • You don’t overlook so many tasks and forget anything.
                    • You feel more organized.
                    • It helps you with planning.

                    4 Golden Rules to Make a To-Do List Work

                    Here are my golden rules for making a “to-do” list work:

                    1. Categorize

                    Studies have shown that your brain gets overwhelmed when it sees a list of 7 or 8 options; it wants to shut down.[1] For this reason, you need to work from different lists. Separate them into different categories and don’t have more than 7 or 8 tasks on each one.

                    It might work well for you to have a “project” list, a “follow-up” list, and a “don’t forget” list; you will know what will work best for you, as these titles will be different for everybody.

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                    2. Add Estimations

                    You don’t merely need to know what has to be done, but how long it will take as well in order to plan effectively.

                    Imagine on your list you have one task that will take 30 minutes, another that could take 1 hour, and another that could take 4 hours. You need to know the moment you look at the task, otherwise you undermine your planning, so add an extra column to your list and include your estimation of how long you think the task will take, and be realistic!

                    Tip: If you find it a challenge to estimate accurately, then start by building this skill on a daily basis. Estimate how long it will take to get ready, cook dinner, go for a walk, etc., and then compare this to the actual time it took you. You will start to get more accurate in your estimations.

                    3. Prioritize

                    To effectively select what you should work on, you need to take into consideration: priority, sequence and estimated time. Add another column to your list for priority. Divide your tasks into four categories:

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                    • Important and urgent
                    • Not urgent but important
                    • Not important but urgent
                    • Not important or urgent

                    You want to work on tasks that are urgent and important of course, but also, select some tasks that are important and not urgent. Why? Because these tasks are normally related to long-term goals, and when you only work on tasks that are urgent and important, you’ll feel like your day is spent putting out fires. You’ll end up neglecting other important areas which most often end up having negative consequences.

                    Most of your time should be spent on the first two categories.

                    4.  Review

                    To make this list work effectively for you, it needs to become a daily tool that you use to manage your time and you review it regularly. There is no point in only having the list to record everything that you need to do, but you don’t utilize it as part of your bigger time management plan.

                    For example: At the end of every week, review the list and use it to plan the week ahead. Select what you want to work on taking into consideration priority, time and sequence and then schedule these items into your calendar. Golden rule in planning: don’t schedule more than 75% of your time.

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                    Bottom Line

                    So grab a pen and paper and give yourself the gift of a calm and clear mind by unloading everything in there and onto a list as now, you have all the tools you need for it to work. Knowledge is useless unless it is applied—how badly do you want more time?

                    To your success!

                    More to Help You Achieve More in Less Time

                    Featured photo credit: Emma Matthews via unsplash.com

                    Reference

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