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Make the People Around You Better: How to Give Feedback Like a Boss

Make the People Around You Better: How to Give Feedback Like a Boss

Learning how to give feedback is one of the hardest parts of being a leader—after all, you want a team that is producing the best work possible, and the only way to do that is to coach people on how to improve (since no one walks in the door already perfect).

Lots of leaders struggle for years before they figure our how to give feedback effectively.

So where do you start? Well, you could try the hint approach, where you give your feedback in the form of a question, like “have you thought about rearranging the format of your presentation?” This approach is non-confrontational, but you may not see the results you want since it depends on the other person being able to read your mind to figure out what needs to be improved—which few people can do.

Alternatively, if you use the blunt approach, where you make your disapproval clear and tell people exactly what’s wrong, you may get results at the cost of personal relationships and trust.

Both of these approaches have their problems. So, the question is: how can you give feedback and get results without just bossing people around?

We’ve come up with a list of tips to help you find a happy medium.

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1. Ask the recipient what they thought.

A great way to start the conversation and reflection process is to ask your employee a question that opens them up for introspection on their performance. Ask what they thought of the project, what they think they could improve on, and what they think went well. Do they feel the project was a success? What what their favorite part? Where did they struggle during preparation?

No matter what they say, this is a great way to open the discussion since it allows you to see things from their perspective.

Even if what they thought is completely different from your own opinion, this tells you exactly where to start from and what is most important to address. For example, “I think you did an awesome job answering the audience’s questions, but I agree, you could have addressed some of those points in the presentation itself.”

Continue using questions throughout the discussion, both to empower the employee (to coach them to come up with their own solutions to the problems and show them you trust them to do so) and to make sure you’re not using a heavy hand in the feedback. The best growth comes when the person feels they aren’t just being ordered to change, but they can see how and why they should make improvements.

2. Sandwich the feedback between two compliments.

With this approach, start by praising something that the person has been doing well, give your honest and direct feedback, and then close with another compliment.

For example, “Your recent work on the project is commendable—you’re putting in a lot of time and I appreciate that [compliment]. However, I think you need to spend more time addressing the complaints about the recent launch [criticism], though the complaints that you have already addressed have been handled professionally [compliment].”

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This way, the listener is more receptive to what you have to say and knows that you aren’t just seeing the negative aspects of their work. Note that this isn’t sugarcoating the feedback—you should still call it like you see it. However, this puts you and the feedback recipient on the same side. You’re both just trying to produce the best work possible.

3. Be timely.

The longer you wait to deliver feedback, the less helpful the feedback will be. If you see something that you want changed, let the person know immediately, so that they can make those changes. No one wants to find out what they could have done better when the only option left is their firing.

Plus, it is embarrassing to learn that something you’re doing has been a problem for a while, but you’re the last person to find out. Even though giving feedback can feel scary or uncomfortable to do as a manager, it is your job to step up and help people be better sooner rather than later. Show people that they can trust you by being transparent and open to helping them on their schedule.

4. Make the feedback about the project, not the person.

No one wants to be personally attacked, so make the feedback about the task, not the person. For example, say, “adding more detail to this slide will emphasize your point,” rather than, “the way you worded this slide is too confusing.”

We can’t travel back in time and prevent the mistakes we’ve made, so making people feel bad about their errors isn’t productive. However, looking back and troubleshooting problems is helpful—which is why focusing on actions and how they can be improved in the future is much more useful.

Of course, make sure you are still direct when delivering the message; beating around the bush doesn’t help you get what you want, and your employee is more likely to misunderstand the feedback. The point here is simply to not make it personal and instead focus on actions the person can take in the future.

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5. Suggest actionable steps.

Part of giving feedback is giving the person methods of improvement (since nobody comes to work to do a bad job on purpose).

Rather than just saying “do this better,” show the person how they can do something better. Not only does this make you a problem-solving boss, rather than a complaining boss, but the person will be much more likely to make the changes if they have ideas of *how* to change and what success looks like to you.

When people see you as someone who helps them get better, they’re less likely to make mistakes in the future too because they will be more willing to come to you for more constructive feedback along the way.

6. Focus on future, not the past.

Don’t focus too heavily on the negative—feedback is about helping the other person improve, not making them wallow in their mistakes.

7. Avoid “need to” phrases.

Telling an employee that they “need to” get reports in on time or “need to” change the presentation format will put them on the defensive and possibly make them resentful.

Instead, provide context. When a person understands why something needs to be a certain way, they’re a lot more likely to do it successfully than if they’re just given a straight directive with no reasoning. If someone always turns in their reports late, try explaining what that delay means for the rest of the team or why the report needs to be done at all. People are more likely to help you when they know why it matters.

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8. Give a personal example.

When appropriate, this is a great way to put the feedback recipient at ease. Providing a personal example of when you’ve encountered a similar issue will show that they aren’t the only person to make this mistake. It puts you back on a more even playing field. Something as simple as “I learned this the hard way” will often do the trick.

9. Provide the reasoning.

People like to understand the rationale behind suggestions, since if it makes sense to them, they are much more likely to make the change. Providing your analysis, rather than just your opinion, dramatically increases the likelihood that you will see a change.

10. A great way to condition your team to be receptive of feedback is to make regular, low-key feedback common.

The more consistent the feedback and open the communication, the more open your team will be to the feedback once they see how the changes help. If individuals aren’t used to hearing feedback, it can be difficult to process the suggestions beyond the initial belief that they’ve done something terribly wrong. Encourage honesty and constant communication in the workplace.

11. One more thing—follow up with your employee about the feedback.

Doing this shows that you were serious about making changes. If the employee has already implemented the changes, let them know that you recognize and value their receptiveness. Everyone wants bonus points with the boss, and positive reinforcement will encourage receptiveness in the future.

 

Next time you spot a problem and want to provide feedback, try out a few of these tips. If you have other ideas, leave them in the comments!

Featured photo credit: Danbo conoce a Domo – Danbo meets Domo / Guillermo Viciano via flickr.com

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Last Updated on September 18, 2019

11 Hard Skills That Will Land You More Career Opportunities

11 Hard Skills That Will Land You More Career Opportunities

Are you looking to move up the career ladder? Or maybe you’re tired of having a “job” and want to start looking for a more permanent career?

Whatever your motivation, you are going to have to learn some new and different hard skills to broaden your opportunities. After all, there’s a very famous quote that says:

“The definition of insanity is doing the same thing over and over again, but expecting different results.” – Albert Einstein

While the insanity part doesn’t really fit here, the overall message is a good one. If you are looking for a different result (career advancement, more money or even a career instead of a job), it’s up to you to make it happen. This is both the good news and bad news!

The good news is that because it’s up to you, you have complete control over it happening. The bad news is that change is hard. Humans are creatures of habit, that’s why we develop routines, and anything that disrupts that routine causes us anxiety. And we will do almost anything to get rid of that anxiety. The overweight person will calm their anxiety by eating that doughnut, the smoker will light up a cigarette to avoid anxiety.

What we want to do with this article is to give you the hard skills you’ll need to reduce that anxiety so you can move up that corporate ladder, make more money or have career instead of just a “job.”

The following hard skills are essential to learn if you want to advance your career. They may not be easy to take up, but definitely worth your effort of learning:

1. Cloud Computing

“Simply put, cloud computing is the delivery of computing services—servers, storage, databases, networking, software, analytics, intelligence and more—over the Internet “the cloud” to offer faster innovation, flexible resources, and economies of scale. You typically pay only for cloud services you use, helping lower your operating costs, run your infrastructure more efficiently, and scale as your business needs change.” Microsoft[1]

There are many different jobs available in the cloud computing world today. They range from architects and developers to data scientists, security pros. Each job is its own specialty and requires a high level of specification for advancement.

This is definitely a hard skill that requires education. But if the tech world and computers are your thing you can make cloud computing a lucrative career.

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2. Data Mining and Statistical Analysis

Again, these are highly specialized fields. Data mining is defined as using large sets of data to look for anomalies and other patterns that can be used to predict future behavior.

Amazon is probably the best known company to use data mining. Have you ever noticed that when you buy something at Amazon, you’ll see a little ad at the bottom that says “customers who bought this also bought…”and it lists 2-3 other items? All of that information comes from data mining, by examining the millions of sales amazon makes they can predict that if you buy item #1 there is a high likelihood that you will buy one of the other items too. T

his not only increases sales for Amazon, but it also serves as a reminder for you that you may need these additional items for your project. This is very valuable information and has a wide range of uses. Although it has a bad reputation and evil sounding name, it is a very useful tool for maximizing productivity and sales.

3. Data Management

All companies today deal with a ton of data! Being able to manage that data in an efficient manor is not only highly prized, but a necessity.

We all have these things on our desks called computers. Unless there is a need for a paper copy, almost all of our data is computerized. Meaning that, in theory it is all at our fingertips. Being able to organize that data so that it’s easily and quickly retrievable is why computers are replacing filing cabinets!

However, just like the old fashion filing cabinet, data management on a computer is only good if it’s well organized. You want to make sure that you are keeping your data well organized so that it’s easy to find when needed. This is a skill that comes easily to some people (are you a person that makes lists? Good!) but with others it will be a skill that needs to be practices. Make sure that this is a discipline you master.

4. Scheduling

Being able to make and keep to a schedule is a very useful tool in both business and life. Effective scheduling means that you can prioritize projects, understand the tools needed to get the job done on time and that you are organized enough to lead people.

An important point here is to write things down! Whether it’s in an old fashion daily or weekly organizer or in a PDA. Have a copy of your schedule available at your fingertips at all times.

5. Financial Skills

These are especially important when looking for that promotion. The higher up the ladder you go, the more you’ll have to deal with things like accounting, budgeting, financial planning and cash flow management.

While you may not need to be an expert at all of these, you should have a good grasp of all of them. This is where taking a few night classes at your local community college is a good idea. You don’t need to become an expert, but brushing up on these skills will help you tremendously.

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6. Research Skills

These are important in all aspects of life, but especially in your work-life.

Are you looking for that first job out of school? Nothing impresses a boss or hiring manager more than someone who has researched the company. Trust me, they deal with people walking in off the street everyday looking for a job, but managers and owners need to see the value in hiring (or promoting) you.

So do your research and have some company specific questions ready to ask. Show that you are interested in working for that company or that position and not just “a” job or the “promotion” because you have seniority or need the money.

If it’s a promotion that you are after, never bad mouth the previous occupant. Instead pick out an example that he/she was good at and explain how you would like to use or expand that policy and how it would enhance the policy changes you’d like to make.

If it’s a new job you’re going for, then make sure to have some company specific questions ready to show that you have done your homework for the new position.

7. Marketing Skills

While marketing a companies products or services has always been a highly sought after skill. In today’s world, it can take on several different forms.

Some of the marketing skills that are highly sought after today include, SEO, Search Engine Optimization, SEM, Search Engine Marketing and marketing campaign management. Familiarity with Google Analytics as well as Word Press are also valuable.

While traditional marketing and branding were focused on advertising and selling. Almost all marketing efforts now a days are focused on the internet.

8. Network Security Specialist

Again, this is a highly skilled position that requires specialized training. But the amount of data that all companies store is significant, and if that data is leaked or stolen, it can costs them millions of dollars in both lost revenue and lawsuits.

So, if you have an interest in network security you will find the field both lucrative and stable.

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9. Communication Skills

At first glance, communication skills may not look like it fits into the category of “Hard Skills” that can help you succeed. But in this ever shrinking world where companies can do business from almost anywhere, communication is more and more important.

Are you bilingual? It really doesn’t matter what language you speak, there’s a company out there looking for someone who speaks that language.

10. Computer Programming

I don’t know about you, but I’m pretty sure that computers are going to be around for a while! As both the hardware and software get more advanced, the need for computer programming is only going to increase.

11. Graphic Design

As of 2018, there were 4.37 million new websites launched.[2] A good number of them will fail because they just aren’t interesting enough visually. The use of templates and replicated websites is only making the problem worse.

Part of the way Google ranks sites is through originality, this almost ensures that replicated sites will never get ranked through Google. So the more original your site is, the more likely people will visit and actually spend time there.

That is what a good graphic designer does. Takes your basic idea and turns it into a website that people actually want to visit.

Embrace the Anxiety That Comes with Change

You know it’s going to be there, you know that you’ll want to give up as you’re learning these new skills but, you’ll also know that the end result is worth the journey.

Here’s a little trick when you’re feeling overwhelmed:

Have you ever met an ex-smoker who was sorry they quit? An ex-drinker or drug user that said life was much better before they quit? These people have gone through some of the most difficult challenges humans can go through including weeks, if not, months of intense physical withdrawal symptoms. They did it because they knew that the pain and anxiety they would experience would ultimately get them to a much better life.

Now what was that complaint you had about attending night-school?

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This is the part everyone hates, everyone thinks night-school, adult education and just generally giving up family and/or spare time. While those are certainly possible ways to develop the necessary skills, they aren’t the only way.

You’ll want to check with your human resources department because depending on the company, a certain degree maybe required in order to even be considered for a position. In those cases, night-school, on-line or some other form of adult education maybe your best route.

But as long as a degree isn’t required, then your options are wide open.

Let’s just say that you’re a sales person interested in becoming the sales manager but, the territory you’ve been given will never produce the sales figures that would make you stand out as a good candidate for sales manager. So how about you start your own side business (don’t compete with your company), but let’s say you enjoy golf.

In this day and age, there are plenty of places that will teach you how to sell products on-line and even set you up with your own website. So you start a site selling golf equipment and accessories (don’t worry, you won’t even have to carry inventory or worry about shipping).

Now, when that sales manager spot opens up, you can explain that even though other salespeople had better numbers than you, it had nothing to do with your sales ability, it was more of a consequence of the territory your were given.

And to prove it, you brought in some information about a side business, you started showing that you’re on target for a sales growth rate of 30% this year. And because you had to do all of the marketing for the business, you came up with some marketing strategies that you can bring to the new job (built-in experience).

The Bottom Line

We’ve put together these 11 hard skills as a way to give yourself a “leg up” on the competition. We’ve tried to make this a mixture of both skills that require a great deal of training, and also ones that you can work on and develop by yourself.

We know that not everyone is cut out to be a cloud computing expert, but we also know that working on and having good scheduling skills will make you a much more desirable candidate for the position!

We also don’t want you to discount the idea of a “side hustle“. Especially for people new to the workforce, having a business that you have started and run successfully shows potential employers that you have initiative, scheduling skills and ambition which can put you well ahead of your competition!

As usual, we hope you found this article both enjoyable and informative. If you did, may we ask that you share it with your family and friends through social media. It really does help us and is greatly appreciated!

More Skill to Help Advance Your Career

Featured photo credit: Kyle Sterk via unsplash.com

Reference

[1] Microsoft Azure: Cloud Computing
[2] Netcraft: December 2018 Web Server Survey

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