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Make the People Around You Better: How to Give Feedback Like a Boss

Make the People Around You Better: How to Give Feedback Like a Boss

Learning how to give feedback is one of the hardest parts of being a leader—after all, you want a team that is producing the best work possible, and the only way to do that is to coach people on how to improve (since no one walks in the door already perfect).

Lots of leaders struggle for years before they figure our how to give feedback effectively.

So where do you start? Well, you could try the hint approach, where you give your feedback in the form of a question, like “have you thought about rearranging the format of your presentation?” This approach is non-confrontational, but you may not see the results you want since it depends on the other person being able to read your mind to figure out what needs to be improved—which few people can do.

Alternatively, if you use the blunt approach, where you make your disapproval clear and tell people exactly what’s wrong, you may get results at the cost of personal relationships and trust.

Both of these approaches have their problems. So, the question is: how can you give feedback and get results without just bossing people around?

We’ve come up with a list of tips to help you find a happy medium.

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1. Ask the recipient what they thought.

A great way to start the conversation and reflection process is to ask your employee a question that opens them up for introspection on their performance. Ask what they thought of the project, what they think they could improve on, and what they think went well. Do they feel the project was a success? What what their favorite part? Where did they struggle during preparation?

No matter what they say, this is a great way to open the discussion since it allows you to see things from their perspective.

Even if what they thought is completely different from your own opinion, this tells you exactly where to start from and what is most important to address. For example, “I think you did an awesome job answering the audience’s questions, but I agree, you could have addressed some of those points in the presentation itself.”

Continue using questions throughout the discussion, both to empower the employee (to coach them to come up with their own solutions to the problems and show them you trust them to do so) and to make sure you’re not using a heavy hand in the feedback. The best growth comes when the person feels they aren’t just being ordered to change, but they can see how and why they should make improvements.

2. Sandwich the feedback between two compliments.

With this approach, start by praising something that the person has been doing well, give your honest and direct feedback, and then close with another compliment.

For example, “Your recent work on the project is commendable—you’re putting in a lot of time and I appreciate that [compliment]. However, I think you need to spend more time addressing the complaints about the recent launch [criticism], though the complaints that you have already addressed have been handled professionally [compliment].”

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This way, the listener is more receptive to what you have to say and knows that you aren’t just seeing the negative aspects of their work. Note that this isn’t sugarcoating the feedback—you should still call it like you see it. However, this puts you and the feedback recipient on the same side. You’re both just trying to produce the best work possible.

3. Be timely.

The longer you wait to deliver feedback, the less helpful the feedback will be. If you see something that you want changed, let the person know immediately, so that they can make those changes. No one wants to find out what they could have done better when the only option left is their firing.

Plus, it is embarrassing to learn that something you’re doing has been a problem for a while, but you’re the last person to find out. Even though giving feedback can feel scary or uncomfortable to do as a manager, it is your job to step up and help people be better sooner rather than later. Show people that they can trust you by being transparent and open to helping them on their schedule.

4. Make the feedback about the project, not the person.

No one wants to be personally attacked, so make the feedback about the task, not the person. For example, say, “adding more detail to this slide will emphasize your point,” rather than, “the way you worded this slide is too confusing.”

We can’t travel back in time and prevent the mistakes we’ve made, so making people feel bad about their errors isn’t productive. However, looking back and troubleshooting problems is helpful—which is why focusing on actions and how they can be improved in the future is much more useful.

Of course, make sure you are still direct when delivering the message; beating around the bush doesn’t help you get what you want, and your employee is more likely to misunderstand the feedback. The point here is simply to not make it personal and instead focus on actions the person can take in the future.

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5. Suggest actionable steps.

Part of giving feedback is giving the person methods of improvement (since nobody comes to work to do a bad job on purpose).

Rather than just saying “do this better,” show the person how they can do something better. Not only does this make you a problem-solving boss, rather than a complaining boss, but the person will be much more likely to make the changes if they have ideas of *how* to change and what success looks like to you.

When people see you as someone who helps them get better, they’re less likely to make mistakes in the future too because they will be more willing to come to you for more constructive feedback along the way.

6. Focus on future, not the past.

Don’t focus too heavily on the negative—feedback is about helping the other person improve, not making them wallow in their mistakes.

7. Avoid “need to” phrases.

Telling an employee that they “need to” get reports in on time or “need to” change the presentation format will put them on the defensive and possibly make them resentful.

Instead, provide context. When a person understands why something needs to be a certain way, they’re a lot more likely to do it successfully than if they’re just given a straight directive with no reasoning. If someone always turns in their reports late, try explaining what that delay means for the rest of the team or why the report needs to be done at all. People are more likely to help you when they know why it matters.

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8. Give a personal example.

When appropriate, this is a great way to put the feedback recipient at ease. Providing a personal example of when you’ve encountered a similar issue will show that they aren’t the only person to make this mistake. It puts you back on a more even playing field. Something as simple as “I learned this the hard way” will often do the trick.

9. Provide the reasoning.

People like to understand the rationale behind suggestions, since if it makes sense to them, they are much more likely to make the change. Providing your analysis, rather than just your opinion, dramatically increases the likelihood that you will see a change.

10. A great way to condition your team to be receptive of feedback is to make regular, low-key feedback common.

The more consistent the feedback and open the communication, the more open your team will be to the feedback once they see how the changes help. If individuals aren’t used to hearing feedback, it can be difficult to process the suggestions beyond the initial belief that they’ve done something terribly wrong. Encourage honesty and constant communication in the workplace.

11. One more thing—follow up with your employee about the feedback.

Doing this shows that you were serious about making changes. If the employee has already implemented the changes, let them know that you recognize and value their receptiveness. Everyone wants bonus points with the boss, and positive reinforcement will encourage receptiveness in the future.

 

Next time you spot a problem and want to provide feedback, try out a few of these tips. If you have other ideas, leave them in the comments!

Featured photo credit: Danbo conoce a Domo – Danbo meets Domo / Guillermo Viciano via flickr.com

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Last Updated on March 29, 2020

How To Work Remotely And Stay Productive

How To Work Remotely And Stay Productive

With long commutes, increased traffic, limited job opportunities, and, not to mention, unpredictable pandemics, many people are finding it difficult to get out and go to work, build an income, and provide for a family.

All of this presents an opportunity for you to consider working remotely. After all, this is something that’s been on your mind, or you wouldn’t be reading this.

However, when it comes to working remotely, there is a lot more to it than you might think. First, you need to know how to work remotely, as it’s involves many changes if you’re coming from a standard job.

There is also staying productive and gaining a profit, too. With more people indoors and not working, people are going to be more conservative with their money. With these things in mind, here is a guide to help you get on track and address these issues.

How Can I Get Remote Jobs?

The first big question to address is how to work remotely in the first place. As mentioned, getting your first gig is unlike traditional job hunting. In today’s gig economy, there are a lot of platforms that you can consider, which are filled to the brim with other applicants.

No longer are you competing with people within your business or your city, but across the globe.

This makes it necessary to have a new kind of skill set. You need to look beyond a resume and filling out application after application. Instead, you want to be looking at how you can better market yourself, how you can be more creative, as well as how to deliver something people are willing to pay for.

1. Market In The Right Place

When you think about job hunting, you begin to think of the traditional job posting sites: places like Monster, Indeed, and maybe LinkedIn. There are other sites like this that even have a section devoted solely to remote work.

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But places like these are the worst place to be looking. Why? Because a lot of the freelance or remote work on those sites are usually location-specific. That, or they require some in-person contact or are questionable businesses in the first place.

Either way, it’s better if you’re focusing more on continuous gigs from multiple clients rather than applying for full-time jobs while working at home. There are a lot of sites that can help with that. Ryan Robinson created a lengthy list of sites that post remote gig work that’s worth checking out.[1]

From there, it’s a matter of building up your portfolio. This can be difficult at first, but plenty of remote job posting sites can provide you with tips and tricks. Your profile on these sites also works similar to a resume.

2. Get People To Buy

The second part to how to work remotely is getting people to buy what you’re selling. If you’re in the right place, the next thing is to attract people. And naturally, people aren’t going to be coming to you in droves.

That being said, there are plenty of ways for you to build up your profile. A lot of it comes down to the skills that you have and how you showcase them.

Now, you have a lot of skills in your arsenal, but you want to be focusing on ones that close sales. For example, if you are someone who can finish work fast and maintain quality, that’ll be more appealing as clients can give you a larger workload or be confident that when they ask for some work, you can get it done fast.

This skill highlights one big thing that people care about and are willing to pay for: someone that they can trust.

Conveying that in a portfolio is difficult at first, but when you start getting work and people are leaving reviews about the speed of your work, people will begin to see that you are someone they can trust to get work done.

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You also have skills that go behind the scenes. These don’t contribute to your output directly, but they could lead you to more clients.[2]

One trait that’s mentioned is having a place dedicated to your work and where you can focus. This can help you increase your speed and productivity as you have a specific place for you to work.

This can lead to people buying more from you because you have created a system for yourself to enter a state of mind where you can work without interruptions.

How Can I Stay Productive While Working Remotely?

As you begin working away and getting clients, the next biggest challenge is staying productive. Like I mentioned above, having a place where you can focus will help you in staying productive, but oftentimes people need more than that.

For example, having a place where you can put out a lot of work is great, but what if your pickings are slim? Or maybe you’re not a huge fan of sifting through job postings?

Having a place where you can focus is good, but it might not help you to feel motivated to do parts of the work you don’t want to do.

When it comes to working remotely, there are times where you’ll have to do work that you don’t want to do. And there will be times when work comes slowly. During those times, you need to have ways to stay productive. Here are some suggestions to help.

1. Create an Ideal Work Space

Let’s go into more detail about what a productive space looks like and why it can be effective. First, you want to make sure that this space isn’t in your bedroom. Many remote workers work from their bed, and it’s bad for several reasons.[3]

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The biggest reason comes down to how we are programmed. When you are lying in bed, the brain is programmed to go to sleep. If you try rewiring your brain to think staying in bed is “going to work,” it’s difficult for your brain and your body to get into that mode.

You want to make sure that the area you are going to feels like you are “going to work.” Even though work is only a few footsteps away, that’s enough time for you to tell your brain, “I’m going to work now.”

With this in mind, you want your space to be ideal for working. Make sure that the space is clean and not cluttered. You want to make sure the area feels like an office or a place where you can get things done.

2. Take Breaks

When working remotely, you get to set your own hours. While that is great, this is something a lot of remote workers forget about.

You’d think that working at home is luxurious, but in reality, a lot of freelancers overwork themselves. It’s not out of the ordinary for freelancers to work exceedingly more time than those working a typical 40-hour workweek.[4]

With that in mind, be sure that you are pacing yourself. Take breaks, and get away from your office space once in a while. Even with a virus flying around, you can still get outside or walk around your home or apartment.

Not only is this good for your own sanity, but it can also be a productive tool as well. Our bodies aren’t built to continuously put out work without stopping, and even if we’re in a comfy chair, we can still feel drained by the end of the day if we attempt this.

By taking some regular breaks at your own pace, you can boost your productivity, especially if you are incorporating stretching and other activities that bring you energy.

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3. Set Regular Goals

One of the biggest challenges with how to work remotely is the fact that you need to set your own goals. When you’re going to work for a company, you already have your duties outlined.

That’s not the case when you are the one setting your own hours and acting as your own boss. That difference can be mentally shocking despite it being so obvious.

Because setting goals and working towards them is challenging for many people, some people give up on goals quickly or self-sabotage. They run into one problem and lose all motivation.

With this in mind, you want to be setting goals on a regular basis. You can think of it like a schedule. For this many hours, you want to be doing a specific task. Or maybe you want to structure it as a to-do list and schedule your time according to the tasks that need to get done.

Whatever the case is, setting goals or having a plan in place allows you to set markers that you can work towards. This is a system that works because businesses do this all the time through the duties and responsibilities in each position. They’re the ones setting the markers that you are working towards.

Final Thoughts

Working remotely isn’t as glamourous as it’s made out to be. You need to create systems and habits for yourself that not only will get you clients, but keep you productive and content in your position.

Now may be as good a time as any to see if this can work for you. Even though most people are out of a physical job, the gig economy could present opportunities for people to stay afloat during these hard times.

More Tips on Staying Productive

Featured photo credit: Paige Cody via unsplash.com

Reference

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