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Make the People Around You Better: How to Give Feedback Like a Boss

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Make the People Around You Better: How to Give Feedback Like a Boss

Learning how to give feedback is one of the hardest parts of being a leader—after all, you want a team that is producing the best work possible, and the only way to do that is to coach people on how to improve (since no one walks in the door already perfect).

Lots of leaders struggle for years before they figure our how to give feedback effectively.

So where do you start? Well, you could try the hint approach, where you give your feedback in the form of a question, like “have you thought about rearranging the format of your presentation?” This approach is non-confrontational, but you may not see the results you want since it depends on the other person being able to read your mind to figure out what needs to be improved—which few people can do.

Alternatively, if you use the blunt approach, where you make your disapproval clear and tell people exactly what’s wrong, you may get results at the cost of personal relationships and trust.

Both of these approaches have their problems. So, the question is: how can you give feedback and get results without just bossing people around?

We’ve come up with a list of tips to help you find a happy medium.

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1. Ask the recipient what they thought.

A great way to start the conversation and reflection process is to ask your employee a question that opens them up for introspection on their performance. Ask what they thought of the project, what they think they could improve on, and what they think went well. Do they feel the project was a success? What what their favorite part? Where did they struggle during preparation?

No matter what they say, this is a great way to open the discussion since it allows you to see things from their perspective.

Even if what they thought is completely different from your own opinion, this tells you exactly where to start from and what is most important to address. For example, “I think you did an awesome job answering the audience’s questions, but I agree, you could have addressed some of those points in the presentation itself.”

Continue using questions throughout the discussion, both to empower the employee (to coach them to come up with their own solutions to the problems and show them you trust them to do so) and to make sure you’re not using a heavy hand in the feedback. The best growth comes when the person feels they aren’t just being ordered to change, but they can see how and why they should make improvements.

2. Sandwich the feedback between two compliments.

With this approach, start by praising something that the person has been doing well, give your honest and direct feedback, and then close with another compliment.

For example, “Your recent work on the project is commendable—you’re putting in a lot of time and I appreciate that [compliment]. However, I think you need to spend more time addressing the complaints about the recent launch [criticism], though the complaints that you have already addressed have been handled professionally [compliment].”

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This way, the listener is more receptive to what you have to say and knows that you aren’t just seeing the negative aspects of their work. Note that this isn’t sugarcoating the feedback—you should still call it like you see it. However, this puts you and the feedback recipient on the same side. You’re both just trying to produce the best work possible.

3. Be timely.

The longer you wait to deliver feedback, the less helpful the feedback will be. If you see something that you want changed, let the person know immediately, so that they can make those changes. No one wants to find out what they could have done better when the only option left is their firing.

Plus, it is embarrassing to learn that something you’re doing has been a problem for a while, but you’re the last person to find out. Even though giving feedback can feel scary or uncomfortable to do as a manager, it is your job to step up and help people be better sooner rather than later. Show people that they can trust you by being transparent and open to helping them on their schedule.

4. Make the feedback about the project, not the person.

No one wants to be personally attacked, so make the feedback about the task, not the person. For example, say, “adding more detail to this slide will emphasize your point,” rather than, “the way you worded this slide is too confusing.”

We can’t travel back in time and prevent the mistakes we’ve made, so making people feel bad about their errors isn’t productive. However, looking back and troubleshooting problems is helpful—which is why focusing on actions and how they can be improved in the future is much more useful.

Of course, make sure you are still direct when delivering the message; beating around the bush doesn’t help you get what you want, and your employee is more likely to misunderstand the feedback. The point here is simply to not make it personal and instead focus on actions the person can take in the future.

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5. Suggest actionable steps.

Part of giving feedback is giving the person methods of improvement (since nobody comes to work to do a bad job on purpose).

Rather than just saying “do this better,” show the person how they can do something better. Not only does this make you a problem-solving boss, rather than a complaining boss, but the person will be much more likely to make the changes if they have ideas of *how* to change and what success looks like to you.

When people see you as someone who helps them get better, they’re less likely to make mistakes in the future too because they will be more willing to come to you for more constructive feedback along the way.

6. Focus on future, not the past.

Don’t focus too heavily on the negative—feedback is about helping the other person improve, not making them wallow in their mistakes.

7. Avoid “need to” phrases.

Telling an employee that they “need to” get reports in on time or “need to” change the presentation format will put them on the defensive and possibly make them resentful.

Instead, provide context. When a person understands why something needs to be a certain way, they’re a lot more likely to do it successfully than if they’re just given a straight directive with no reasoning. If someone always turns in their reports late, try explaining what that delay means for the rest of the team or why the report needs to be done at all. People are more likely to help you when they know why it matters.

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8. Give a personal example.

When appropriate, this is a great way to put the feedback recipient at ease. Providing a personal example of when you’ve encountered a similar issue will show that they aren’t the only person to make this mistake. It puts you back on a more even playing field. Something as simple as “I learned this the hard way” will often do the trick.

9. Provide the reasoning.

People like to understand the rationale behind suggestions, since if it makes sense to them, they are much more likely to make the change. Providing your analysis, rather than just your opinion, dramatically increases the likelihood that you will see a change.

10. A great way to condition your team to be receptive of feedback is to make regular, low-key feedback common.

The more consistent the feedback and open the communication, the more open your team will be to the feedback once they see how the changes help. If individuals aren’t used to hearing feedback, it can be difficult to process the suggestions beyond the initial belief that they’ve done something terribly wrong. Encourage honesty and constant communication in the workplace.

11. One more thing—follow up with your employee about the feedback.

Doing this shows that you were serious about making changes. If the employee has already implemented the changes, let them know that you recognize and value their receptiveness. Everyone wants bonus points with the boss, and positive reinforcement will encourage receptiveness in the future.

 

Next time you spot a problem and want to provide feedback, try out a few of these tips. If you have other ideas, leave them in the comments!

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Featured photo credit: Danbo conoce a Domo – Danbo meets Domo / Guillermo Viciano via flickr.com

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Last Updated on January 13, 2022

15 Best Places for Expats to Live (And Why)

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15 Best Places for Expats to Live (And Why)

Many of us dream of living abroad but can often be scared to make such a big change to our routine lifestyles and leave our home countries behind. Daunting as it may be, living abroad can be a rewarding and fulfilling endeavor and can give you the quality of life you have been looking for.

From a warmer climate to a more easy going way of life, there are many foreign countries favored by expats who stay for a long time – and sometimes forever. Taking into consideration livings standards, opportunities and social aspects, here are our top 15 best places to live as an expat and why.

1. Thailand

A hot spot for expats, the ‘land of smiles’ as it’s commonly known offers expats a tropical climate, a huge array of sandy beaches and islands to explore, and a rich culture. The cost of living in Thailand is extremely low, and when combined with the friendly tax system means that disposable income can be very high.

Bangkok, Thailand’s capital city, offers expats great employment opportunities.

2. Switzerland

Another popular destination for expats, Switzerland offers exciting employment packages and a high standard of living. It’s great for those who love the outdoors, as there are many beautiful lakes, mountains to hike in and skiing in the winter. The school standards for expats are also excellent, making it appealing for those with children. English is also widely spoken so day-to-day living can be stress free.

Unemployment in Switzerland is low and expats moving here don’t need to worry too much about finding a job before they arrive.

3. Australia

Many foreigners who visit Australia don’t want to leave as it offers a great quality of life, beautiful beaches and a warm climate. Making friends in Australia is easy too, due to the lack of language barrier and the large number of expats who already live here. Australia is a great place to move to if you have children because of its wide range of schooling possibilities and recreational outdoor activities.

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Low population levels and high quality of life are two of the main reasons expats choose Australia as a place to live.

4. Singapore

Expats in Singapore can benefit from generous financial packages, great career opportunities and low tax rates. Although education is expensive here, it is rated one of the top places for raising children abroad due to the quality of the education system and the array of schools.

Public transport such as buses and MRT (Mass Rapid Transit) are cheap and very reliable in Singapore.

5. South Korea

South Korea offers expats a unique range of opportunities and a very different way of living. Jobs for expats are easy to find and usually very well paid, with apartments provided by the employer on the most part making living costs even lower. There are also many tight-knit expat communities in South Korea, making it easy to socialize and meet new friends. The excellent education system is also a pro for families wanting to move to this culture-rich country.

South Korea has a cheap public healthcare system and offers great medical care, with most doctors speaking English.

6. New Zealand

New Zealand is constantly on the lookout for skilled workers to expedite to the country – especially those under the age of 30 – and skilled migrants can be granted a stay for up to five years. It offers a good climate and although income levels can be lower than other countries, quality of life is high, with its awe-inspiring scenery, low crime rate and state sponsored healthcare.

New Zealand is great for those looking for a laid back and active outdoors lifestyle.

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7. Canada

Its national healthcare system, friendly locals and very high quality of life are just a few of the reason expats choose Canada as a place to live. It’s very welcoming to expats and skills shortages encourage foreigners to move here in order for the country to grow economically. It’s easy for expats to feel comfortable quickly in Canada due to its multicultural environment.

Canada was largely unaffected by the economic crisis, making it a very popular country for expats.

8. Qatar

Qatar is becoming increasingly popular among expats with an estimated 500 new arrivals every day. The salaries are generous and are tax free too, making disposable income very high. Car and housing allowances are part of many remuneration packages, and education for your children and airfares are often included.

The cost of living is lower in Qatar than in other UAE countries but salaries can still be just as generous.

9. Hong Kong

Where east truly meets the west, this bustling island has a population of over seven million people. If you’re looking for a fast-paced environment and an active nightlife, Hong Kong is definitely the place to be. Benefits for expats include its advanced healthcare system and elevated standards of schooling for children, along with great employment opportunities. The cost of living in Hong Kong can be high, so trying to negotiate a housing allowance with your employer can be beneficial.

Hong Kong is great for those looking for high incomes and career advancement.

10. Japan

As an expat destination, Japan offers a rich culture and a chance to experience a very different day-to-day life. Currently around two million expats live in Japan, and in the larger cities such as Tokyo a large portion of the population speaks English. English speakers are also in demand and there are a large number of opportunities for language teachers, especially in the capital.

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Japan offers a high standard of living for expats and a good education system for those with children.

11. Spain

Spain is a very popular destination for expats due to the high temperatures and year-round sunshine. EU residents don’t require a visa to work here, meaning the move can be a lot easier. Skilled foreign workers also continue to be in demand with jobs such as engineering, customer service, skilled trades and language teachers widely available.

A huge 14% of Spain’s population are expats from a variety of foreign countries.

12. Dubai

Two of the main attractions of moving to Dubai are the tax-free salaries and the warm climate. Some of the most popular jobs for expats are in construction, banking, oil and tourism. You can also enjoy a busy social life in Dubai as the expat community is thriving. Although it can be an expensive country, the tax-free salary means you experience a higher quality of life than in other countries.

You will need a work permit, residence visa and an Emirates ID card to live in Dubai as an expat.

13. Germany

Germany is one of Europe’s most populous countries, with around 82.4 million people. It’s a lively and inexpensive country to live in as an expat, and if you have children the education system is great and healthcare is to a high standard. An estimated 250,000 expats live in Germany currently, with the numbers rising every year.

If you are already an EU citizen, you don’t need a visa to live and work in Germany.

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14. The Netherlands

The Netherlands is a great place for expats who love the outdoors. Cycling is one of the main modes of transport and looking after the environment is widely recognized. There are a lot of English speakers in the Netherlands too, but learning the language can work to your advantage and make day-to-day life that little bit easier. Skilled expats can also benefit from a tax-free allowance equivalent to 30% if they meet the correct criteria.

It is often more important to be able to speak fluent English than to speak Dutch when looking for employment in the Netherlands.

15. China

China offers expats great employment opportunities with little competition. Those who embrace the culture and decide they want to live in China long term can see a host of employment opportunities as its economy is growing rapidly every year. Economists predict it will overtake the US as the world’s largest economy by 2018. China also offer expats low living costs and high disposable incomes, which is why many look to live here for a higher quality of life.

Shanghai and Beijing are the most popular destinations for expats who live in China.

Featured photo credit: Saulo Mohana via unsplash.com

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