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How to Measure Your Team’s Productivity Effectively

How to Measure Your Team’s Productivity Effectively

Have you ever looked around your office and thought: my team is busy, but are they productive?

You can see how much time your team is putting into their work. They come in early, or work late. They fill their calendars with meetings, and respond to every email that comes their way. You know that your team has the best intentions. But what are they actually doing? And is it producing the results you need? You need an effective way to measure your team’s productivity.

Is there a way to know that all that time they spend devoted to their job is moving your company forward, and not simply spinning their wheels? Is there any productivity measurement you can make use of?

The most effective way to find out your team’s productivity is to answer the questions below:

1. Does Your Team Know Where You’re Going?

One of the best ways your team can improve its productivity is for everyone to understand where you’re going — to have well defined corporate goals, and to focus on only a few at a time. According to John Doerr in his book Measure What Matters:

In a survey of eleven thousand senior executives and managers, a majority couldn’t name their companies top priorities. Only half of the could name even one.

If your team doesn’t know the company’s direction, they will have no idea how to do the things that will add value. Bob the Senior Manager might talk to 10 key contacts per day, but he might not know that none of these contacts have bought something from your company in the past year. He doesn’t know that increased sales from your team is an important, which is a way for you to contribute to the company’s key goals.

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So the first way to measure your team’s productivity is to ask if they understand what is important.

2. Are You Committed to Your Specific Goals?

When I was CFO at a small startup, we worked hard to clarify a handful of important goals. The company was early stage, so our three goals were: fundraising, corporate partnerships, and pipeline product development.

But the CEO had Shiny Object Syndrome. Every time someone mentioned an interesting idea in the industry, he wanted to give it a try. We found ourselves assessing several product acquisition opportunities which would require a complicated debt agreement. As the CFO, I was dragged into days of work on these side projects.

As a result, our progress on fundraising and corporate partnerships stalled, which created a fire drill as time went on. We managed to raise funds in the nick of time, but missed our corporate partnership goals.

It was impossible to be productive as a team when we were running in so many different directions. We would pivot every time the CEO found something new and interesting.

The lesson is, while it’s critical to have defined goals, they won’t create a more productive team unless you commit to them.

3. Do You Have a Leading Indicator of Performance?

Once you’ve determined the few key goals for your company, you communicate them to your team, and commit to those goals (without chasing down every shiny object). The next step is to see if you have an indicator that measures your team’s performance.

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Many companies use a P&L (profit and loss) statement to measure performance. And that is an important piece of the puzzle. But by the time you look back on the month, quarter, or year, all the activities that went into the P&L already happened, and all you can do is respond to them. But as Geno Wickman writes in Traction: Get A Grip On Your Business:

According to an old business maxim, anything that is measured and watched is improved.

So instead of looking backward, think about what you can measure to look forward in your business.

Let’s revisit Bob the Senior Manager, who talks to 10 key contacts per day. Talking to contacts can be one lead indicator, but that’s not enough. Talking to those 10 contacts is not generating the sales, and everyone on your team now understands is a key goal. But if you track the steps in his process, you can determine what is working and what isn’t. And better optimize your team’s productivity.

So for Bob, he could track the number of inbound versus outbound calls, the number of in-person versus phone conversations, the number of times he needs to talk to a contact before they make a purchase, and then the number of sales per week/month/quarter.

Keeping track of each step will give a much better metric of what is working and where things are breaking down. It will also tell you the most productive step.

For example, after tracking all the steps, Bob could realize that he makes 3 times more sales after in-person meetings than he does after phone conversations. So the way to measure Bob’s productivity is to keep track of his percentage of in-person meetings.

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4. Does Everyone Know Who Owns What?

So your corporate goals are set. Everyone understands which direction the company needs to go, but that doesn’t meant that everyone on your team knows exactly what they are supposed to do. How they, individually, contribute.

Accountability is a key component to measure your team’s productivity. It is critical that everyone knows, understands, and owns their independent actions that contribute to the organization as a whole.

When everyone is held accountable for their contribution, your team is more productive. They know what other people seek in them. And when team members show both ownership and accountability, your team develops trust in each other.

Trust means less people checking or duplicating other team members’ work, or wasting time micromanaging; and a much more efficient workplace.

5. Is Your Team Making Decisions?

The ability to make decisions is an effective way to measure your team’s productivity. Decision making is difficult for almost everyone. People don’t want to commit, in case the idea is wrong or something better comes along, especially in a team environment.

But in Napoleon Hill’s classic book Think and Grow Rich, he mentioned a study that analyzed 25,000 people that had experienced failure. In that study, lack of decision-making, or procrastination, was one of the major causes of failure.

If you find that your team is spending a lot of time kicking a can down the road, instead of picking a direction, it’s likely that your team is not as productive as you might hope. Kicking that can take up a lot of time and energy, and can often take more time than simply picking a direction and then pivoting later.

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6. Is Your Team Focused on What Is Urgent, or What Is Important?

So you’ve set and communicated a few, clear goals. You have found your leading indicators, and your team has the power and ability to make decisions. But they still aren’t reaching their targets. You still feel like they are working hard, but their results are not reflective of their actions…

Take a deeper dive into what is slowing them down. Some productivity slowdowns come from a team culture that requires immediate responses to email and days filled with meetings. It’s easy to use these actions as a proxy for productivity. But they aren’t actually producing anything.

So take a look at the daily actions of your team. Find out what they are doing that isn’t directly related to the communicated goals.

Help them prioritize the important tasks versus the ones that feel urgent because they showed up out of the blue. Remind them that it’s okay to address unexpected tasks but, as David Allen recommends:

Do unexpected work as it shows up, not because it is the path of least resistance, but because it is the thing you need to do vis-a-vis all the rest.

The Bottom Line

There are a lot of ways to measure and enhance your team’s productivity. But even if you find that your team is struggling with several of these issues at the same time, don’t change everything at once. Pick a few things that stand out the most. See what works in your unique workplace and what doesn’t.

Take a few mindful steps toward a more efficient environment and be consistent. Productivity is always intentional.

Remember, it doesn’t mean that everyone on your team has to perfectly managed every moment of every day. The goal is to focus on actions that create the results you want and minimize the ones that don’t.

More About Team Management

Featured photo credit: Annie Spratt via unsplash.com

More by this author

Deb Knobelman, PhD

Neuroscientist and C-Suite business executive who writes about the intersection of mindset, productivity, entrepreneurship and how to reach goals.

How to Start a Small Business From the Ground Up That Thrives How to Set Goals and Achieve Them Successfully How to Change Habits When You Feel Stuck in a Rut How to Measure Your Team’s Productivity Effectively

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Last Updated on November 27, 2020

15 Office Design Tricks That Will Increase Your Productivity at Work

15 Office Design Tricks That Will Increase Your Productivity at Work

Where you work has an enormous impact on how you work – on your ability to focus (and stay focused) and your overall ability to be productive. That means the design of your office, whether you work at home or in a larger company environment, is of supreme importance. This isn’t just about Feng Shui, this is about producing results and getting things done.

According to studies done on workplace and productivity, the most significant factor in determining an employee’s ability to focus is their physical environment. In fact, it’s been said that a well-designed office can increase your productivity about 20%. However, despite the studies and statistics, nearly half of the employers interviewed don’t consider workplace design a good business investment.

So what is a productivity hack to do? What if you work in an environment that doesn’t promote focus?

Check these 15 factors and make changes where you can. A little adjustment can produce a lot of impact.

Lighting

Lighting is one of the most important factors in staying focused and feeling inspired to create, yet it’s one of the most overlooked and least invested in. Bad lighting can cause fatigue, eyestrain, headaches and overall irritability. Dark spaces can actually produce depression.

If you work in a company office:
You probably have no control over your general lighting so bring in your own, if need be. Consider using natural light bulbs or a light therapy device.

If you work from a home office:
Open the windows and doors and let natural light in. Using lamps in a variety of areas for cloudy days or when it’s dark.

Chair and Table

If you’ve ever sat at a desk to do work but found yourself adjusting, stretching and moving too often to actually stay focused, then you’re aware of the importance of having a correctly fitted table and chair. In today’s work environment where so many of us are sitting for most of our day, it is critical that your throne fits your body probably.

Consider these quick ergonomic checks:

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  • Eyes 24-36 inches from the computer screen. The top of the monitor should be below or at eye-level.
  • Feet should be on a foot rest or resting on the floor.
  • A slightly reclined chair posture is best to reduce pressure on your spine and minimize lower back pain.

If you work in a company office:
Ask for an adjustable chair. Add pillows for your lower back or bum, if you need it. Many companies will also provide risers for computers to adjust the height of your computer screen (and a separate keyboard to keep your hands and wrists in the ideal position)

If you work from a home office:
Invest in a decent chair or at least use a few pillows to make the chair more comfortable. If the table is too high, add pillows to your chair. If it is too low, consider buying leg risers from your local hardware store and using books beneath your computer to raise the screen. Use a separate keyboard.

Clutter

Your mama was right, it’s important to clean up your room. Clutter may help the creative mind create, but it isn’t necessarily helpful for focus and productivity.

If you work from a company office: While you can’t control the cleanliness of the office at large, do keep your own environment around you clean. Spend 10 minutes every morning or evening making sure things are put away, filed, organized and generally out of sight so you’re not distracted by it later.

If you work from a home office: Because you work from home, the entire house or apartment is potential for distraction. If you can afford it, hire a professional cleaning service to keep your home clean. If not, schedule a specific day and time to clean your home. Commit to doing daily pickup at a specific time. And spend at least 10 minutes every day making sure your office  is organized and tidy.

Room Color

The colors around us all have an effect on our moods and brain function. It evokes both a physical and emotional response. So choosing the right colors for your work space has the ability to affect your productivity. For instance, blue has been said to illicit productivity. Mind you, too much of anything can be overwhelming, even color.

If you work from a company office: Bring in items from home that are a certain color that inspire you and keep you focused. Use postcards, magazine cutouts, even just blocks of color will do.

If you work from a home office: If you work from home, you have much more control over the colors around you. Consider repainting a wall, adding color to the table you work at, or hanging pictures that are dominated by a specific color.

Room Temperature

Most offices keep their temperatures around 65-68 Fahrenheit but it turns out that this might not be good for productivity. Warmer rooms actually make people more productive.

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If you work from a company office: Most offices are regulated by somebody else, so bring a space heater, sweaters and blankets to your work space.

If you work from a home office: Depending on the season, open the windows or adjust the heat or a/c so that you’re more comfortable and warm. Pile on the sweaters in the winter or add a space heater to your feet.

Room Scents

Like the color of the space you work in, our sense of smell can powerfully affect our mood, mindset and thus our productivity. Consider adding scents to your work space to jar your mind into focus when you start to notice yourself drifting off.

Try using these scents to stay focused:

  • Pine – Increases alertness
  • Cinnamon – Improves focus
  • Lavender – Helps to relax you during a stressful work day
  • Peppermint – Lifts your mood
  • Citrus (any) – Wakes you up  and lifts your spirits

If you work from a company office: Most people will not appreciate added scents to their work environment so you’ll need to keep it subtle. Keep essential oils in your bag or drawer and when you’re in need of a boost put a few drops on a handkerchief or cotton ball.

If you work from a home office: Use candles, incense or essential oils. You can also simmer herbs and spices in the kitchen to fill your home with a warm scent.

Noise Level

The noise level in a work environment can vary greatly depending on the size of the team you work with, the office design and company culture. But make no mistake, the noise around you affects your ability to stay on task. Not only can it be distracting, it can also raise stress levels making your ability to sustain productivity far more difficult.

If you work from a company office: Bring in noise cancellation headphones and use music services like Spotify or Songza and choose concentration boosting sounds, like white noise.  Find out if your office offers quiet work spaces for times when you need the utmost focus.

If you work from a home office: Sometimes the complete quiet can be as distracting as an office. Use a service like Coffivity to mimic the noise of a coffee shop, which has been said to help with concentration.

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Air Quality

Air quality can drastically affect our ability to focus and think clearly. Get this: OSHA estimates that the total annual cost of poor air quality in office environments costs employers $15 billion “due to worker inefficiency and sick leave.” Yeah, it’s serious business.

If you work from a company office: Talk to them about installing air filters. If there is a way to bring in fresh air through windows or doors, arrange to have them opened for at least a portion of the day. If nothing else, get a personal air filter to have on your desk or nearby.

Also, get a plant (or better yet, have the company buy and use more plants in the office!). Plants are great at filtering the air and providing clean, purified oxygen.

If you work from a home office: Open windows and doors and let in the fresh air. Install an air filter or get a portable air filter to keep near your desk. And, yes, you too should get a plant.

Different Spaces

If you can manage it, give yourself more than one space to work from. Putting yourself in a new space with different qualities and things to look at quite literally shifts your brain and helps you stay focused.

If you work from a company office: Many offices offer a variety of environments to work from: your personal space, lobbies, break out rooms, conference rooms, kitchens and eating areas and, if you’re lucky, they also provide lounge areas. Use all these spaces to vary your routine. Make sure your supervisor knows so they don’t think you’re slacking off and know tat you’re actually getting more done!

If you work from a home office: If you work at a desk, add a comfortable couch or chair to the room. If your space is less flexible or ultra tiny, think about more creative ways to change your work space. Rotate the pictures on your walls every couple of days. Sit on the other side of your desk. Get a lamp and multiple colored bulbs. Or go work at a café, the library or in a park.

Organization of People

Most employers organize employees around job function or in specific divisions. Instead, studies show that people are more creative and productive when they are sitting with colleagues that share the same goal or client. Not only are you able to get answers and generate solutions quicker, but because you’re directly accountable to the people around you, you’re more likely to stay on task and productive.

If you work from a company office: Ask your employer if you can experiment by clustering your group together in a conference room for a day or a week. Get feedback from everybody involved. Show the results. If your company won’t make permanent adjustments, perhaps they’ll allow you to work together a couple times a week when the conference room or lounge area is free.

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If you work from a home office: This is a little bit more difficult because when you work at home you’re not with colleagues. You can recreate a similar space digitally, however. Create a Skype group and have everyone logged in during working hours. You can do morning accountability and check-ins while remaining available for questions, solution-finding and general banter that promotes creativity.

Idea Storage

Ever been working hard when you’re suddenly distracted by a great idea? At first you try to push it away, but then the next thing you know you’re 20 pages deep into an online search on the topic. Ideas should be encouraged and cultivated, but when they come right in the middle of another task it can be incredibly distracting. Instead, create a place to store your ideas that’s easily accessed from your work space.

For both a company and home office: Keep pads of paper around, have a chalk wall, get a white board – when you have a spark of inspiration write it down right away to get it out of your head then return to the task at hand. Then, at the end of the day or when you have free time, collect all the ideas and review them. With a little time and space you can better decide if it’s worth pursuing or better to leave it on the back-burner.

Refreshment

Our brain needs nourishment to keep going, especially when we’re driving hard and staying focused. You can let a rumbling stomach go on for only so long before the brain shuts down. Assuming your different is like wanting your car to keep driving without having to stop and fill it with gas. A novel idea, but not realistic.

If you work from a company office: Pre-make snacks for the day and/or week. Or, bring in prepackaged snacks. Keep in mind that junk food has properties of diminishing returns so if you’re buying your food prepackaged think nuts, fruit, unsweetened yogurts, and hummus and crackers. Likely, your company provides coffee, tea and water so you don’t have to worry about supplying that for yourself.

If you work from a home office: If you work from home, this can be a key distraction. Try to reduce the number of times you walk into the kitchen each day. To do this, keep quick and   easy snacks pre-made or prepackaged ready and near your desk. Keep a water bottle nearby. And consider bringing a kettle into your office and stocking tea and coffee so you’re   not tempted to wander around the house and lose time poking through the pantry.

Bring in Nature

We are biological creatures, first and foremost. So we are deeply affected by our access to (or lack of) the natural world. It’s important for our psychological and physiological functioning, which directly affects our ability to be productive.

If you work from a company office: If you don’t have windows in or near your work space, bring in pictures of the outdoor world. Keep a picture of something natural as your screensaver and/or desktop wallpaper. Take walks outdoors at lunch or in between major tasks. Just a few minutes outside in the fresh air and sunshine can boost our mood and shake out the doldrums. Be sure to add a plant to your desk, too!

If you work from a home office: Keep the shades open and, if you can, let in fresh air. If you can’t see anything natural out of your window, keep pictures of the natural world as your screensaver and/or desktop wallpaper. Take walks. Or, just step outside and put your feet on the ground. Put plants in your office – research shows that having live plants in your office makes you more productive, happier and less stressed.

Digital Space

For most people, our primary work is housed within our laptops and our physical environment simply the backdrop to our digital lives. Make sure your computer has software that helps you sculpt the digital environment that best elicits productivity. Use focus apps like this one or this to decrease distractions. Or design your day using intervals with an app like this one to keep you at your peak focus throughout the day.

Featured photo credit: Phil Desforges via unsplash.com

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