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Last Updated on November 19, 2019

How to Measure Your Team’s Productivity Effectively

How to Measure Your Team’s Productivity Effectively

Have you ever looked around your office and thought: my team is busy, but are they productive?

You can see how much time your team is putting into their work. They come in early, or work late. They fill their calendars with meetings, and respond to every email that comes their way. You know that your team has the best intentions. But what are they actually doing? And is it producing the results you need? You need an effective way to measure your team’s productivity.

Is there a way to know that all that time they spend devoted to their job is moving your company forward, and not simply spinning their wheels? Is there any productivity measurement you can make use of?

The most effective way to find out your team’s productivity is to answer the questions below:

1. Does Your Team Know Where You’re Going?

One of the best ways your team can improve its productivity is for everyone to understand where you’re going — to have well defined corporate goals, and to focus on only a few at a time. According to John Doerr in his book Measure What Matters:

In a survey of eleven thousand senior executives and managers, a majority couldn’t name their companies top priorities. Only half of the could name even one.

If your team doesn’t know the company’s direction, they will have no idea how to do the things that will add value. Bob the Senior Manager might talk to 10 key contacts per day, but he might not know that none of these contacts have bought something from your company in the past year. He doesn’t know that increased sales from your team is an important, which is a way for you to contribute to the company’s key goals.

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So the first way to measure your team’s productivity is to ask if they understand what is important.

2. Are You Committed to Your Specific Goals?

When I was CFO at a small startup, we worked hard to clarify a handful of important goals. The company was early stage, so our three goals were: fundraising, corporate partnerships, and pipeline product development.

But the CEO had Shiny Object Syndrome. Every time someone mentioned an interesting idea in the industry, he wanted to give it a try. We found ourselves assessing several product acquisition opportunities which would require a complicated debt agreement. As the CFO, I was dragged into days of work on these side projects.

As a result, our progress on fundraising and corporate partnerships stalled, which created a fire drill as time went on. We managed to raise funds in the nick of time, but missed our corporate partnership goals.

It was impossible to be productive as a team when we were running in so many different directions. We would pivot every time the CEO found something new and interesting.

The lesson is, while it’s critical to have defined goals, they won’t create a more productive team unless you commit to them.

3. Do You Have a Leading Indicator of Performance?

Once you’ve determined the few key goals for your company, you communicate them to your team, and commit to those goals (without chasing down every shiny object). The next step is to see if you have an indicator that measures your team’s performance.

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Many companies use a P&L (profit and loss) statement to measure performance. And that is an important piece of the puzzle. But by the time you look back on the month, quarter, or year, all the activities that went into the P&L already happened, and all you can do is respond to them. But as Geno Wickman writes in Traction: Get A Grip On Your Business:

According to an old business maxim, anything that is measured and watched is improved.

So instead of looking backward, think about what you can measure to look forward in your business.

Let’s revisit Bob the Senior Manager, who talks to 10 key contacts per day. Talking to contacts can be one lead indicator, but that’s not enough. Talking to those 10 contacts is not generating the sales, and everyone on your team now understands is a key goal. But if you track the steps in his process, you can determine what is working and what isn’t. And better optimize your team’s productivity.

So for Bob, he could track the number of inbound versus outbound calls, the number of in-person versus phone conversations, the number of times he needs to talk to a contact before they make a purchase, and then the number of sales per week/month/quarter.

Keeping track of each step will give a much better metric of what is working and where things are breaking down. It will also tell you the most productive step.

For example, after tracking all the steps, Bob could realize that he makes 3 times more sales after in-person meetings than he does after phone conversations. So the way to measure Bob’s productivity is to keep track of his percentage of in-person meetings.

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4. Does Everyone Know Who Owns What?

So your corporate goals are set. Everyone understands which direction the company needs to go, but that doesn’t meant that everyone on your team knows exactly what they are supposed to do. How they, individually, contribute.

Accountability is a key component to measure your team’s productivity. It is critical that everyone knows, understands, and owns their independent actions that contribute to the organization as a whole.

When everyone is held accountable for their contribution, your team is more productive. They know what other people seek in them. And when team members show both ownership and accountability, your team develops trust in each other.

Trust means less people checking or duplicating other team members’ work, or wasting time micromanaging; and a much more efficient workplace.

5. Is Your Team Making Decisions?

The ability to make decisions is an effective way to measure your team’s productivity. Decision making is difficult for almost everyone. People don’t want to commit, in case the idea is wrong or something better comes along, especially in a team environment.

But in Napoleon Hill’s classic book Think and Grow Rich, he mentioned a study that analyzed 25,000 people that had experienced failure. In that study, lack of decision-making, or procrastination, was one of the major causes of failure.

If you find that your team is spending a lot of time kicking a can down the road, instead of picking a direction, it’s likely that your team is not as productive as you might hope. Kicking that can take up a lot of time and energy, and can often take more time than simply picking a direction and then pivoting later.

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6. Is Your Team Focused on What Is Urgent, or What Is Important?

So you’ve set and communicated a few, clear goals. You have found your leading indicators, and your team has the power and ability to make decisions. But they still aren’t reaching their targets. You still feel like they are working hard, but their results are not reflective of their actions…

Take a deeper dive into what is slowing them down. Some productivity slowdowns come from a team culture that requires immediate responses to email and days filled with meetings. It’s easy to use these actions as a proxy for productivity. But they aren’t actually producing anything.

So take a look at the daily actions of your team. Find out what they are doing that isn’t directly related to the communicated goals.

Help them prioritize the important tasks versus the ones that feel urgent because they showed up out of the blue. Remind them that it’s okay to address unexpected tasks but, as David Allen recommends:

Do unexpected work as it shows up, not because it is the path of least resistance, but because it is the thing you need to do vis-a-vis all the rest.

The Bottom Line

There are a lot of ways to measure and enhance your team’s productivity. But even if you find that your team is struggling with several of these issues at the same time, don’t change everything at once. Pick a few things that stand out the most. See what works in your unique workplace and what doesn’t.

Take a few mindful steps toward a more efficient environment and be consistent. Productivity is always intentional.

Remember, it doesn’t mean that everyone on your team has to perfectly managed every moment of every day. The goal is to focus on actions that create the results you want and minimize the ones that don’t.

More About Team Management

Featured photo credit: Annie Spratt via unsplash.com

More by this author

Deb Knobelman, PhD

Neuroscientist and C-Suite business executive who writes about the intersection of mindset, productivity, entrepreneurship and how to reach goals.

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Last Updated on January 13, 2020

50 Motivational Quotes for Work to Inspire Success

50 Motivational Quotes for Work to Inspire Success

Let’s face it – no matter how excited you are about a new project or priority in your life, there will always be days when your motivation lags. Days when – despite all the progress you’ve made in the past – it just sounds easier to sit on the couch playing video games than to buckle down and crank out the work needed to meet your goals.

In order to be successful, you must be able to motivate yourself past these humps. Whenever you feel your drive and determination lagging, turn to these motivational quotes for work to provide the extra spark of passion needed to keep you on track.

Quotes about Goal Setting

Whether you’re still in the planning phases of your business or whether you’re plotting a plan of attack to bring about your long-range vision, setting good goals is a critical part of succeeding in business.

Check out these quotes for extra inspiration on how to turn your dreams into reality:

quote-Benjamin-E.-Mays-the-tragedy-in-life-doesnt-lie-in-106113

    “The tragedy in life doesn’t lie in not reaching your goal. The tragedy lies in having no goal to reach.”– Benjamin Mays


    “By recording your dreams and goals on paper, you set in motion the process of becoming the person you most want to be. Put your future in good hands — your own.”–Mark Victor Hansen


    “Give yourself an even greater challenge than the one you are trying to master and you will develop the powers necessary to overcome the original difficulty.”–William J. Bennett – The Book of Virtues


    “The entrepreneur is essentially a visualizer and actualizer… He can visualize something, and when he visualizes it he sees exactly how to make it happen.”–Robert L. Schwartz

    Quotes about Achieving Excellence in Work

    Once you’ve got your goals together, you’ll need to put in 110% of your effort in order to transform these visions into reality. To increase your motivation to work at a consistently high level, take a look at the following words of wisdom:

    “Excellence is an art won by training and habituation. We do not act rightly because we have virtue or excellence, but we rather have those because we have acted rightly. We are what we repeatedly do. Excellence, then, is not an act but a habit.”–Aristotle


    “If you are going to achieve excellence in big things, you develop the habit in little matters. Excellence is not an exception, it is a prevailing attitude.”–Charles R. Swindoll

    Desire is the key to motivation

      “Desire is the key to motivation, but it’s determination and commitment to an unrelenting pursuit of your goal — a commitment to excellence — that will enable you to attain the success you seek.”–Mario Andretti


      “The secret of joy in work is contained in one word – excellence. To know how to do something well is to enjoy it.”–Pearl Buck


      “The quality of a person’s life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor.”–Vince Lombardi

      Quotes about Determination and Persistence

      Since every business or other endeavor is bound to hit some rough patches, it’s often a person’s level of determination and patience that brings about either success or failure. These positive quotes give you an extra boost of encouragement:

      “Enter every activity without giving mental recognition to the possibility of defeat. Concentrate on your strengths, instead of your weaknesses… on your powers, instead of your problems.”–Paul J. Meyer


      “Knowing trees, I understand the meaning of patience. Knowing grass, I can appreciate persistence.”–Hal Borland


      “Nothing in the world can take the place of Persistence. Talent will not; nothing is more common than unsuccessful men with talent. Genius will not; unrewarded genius is almost a proverb. Education will not; the world is full of educated derelicts. Persistence and determination alone are omnipotent. The slogan ‘Press On’ has solved and always will solve the problems of the human race.”–Calvin Coolidge

      quote-Thomas-Fuller-an-invincible-determination-can-accomplish-almost-anything-92190

        “An invincible determination can accomplish almost anything and in this lies the great distinction between great men and little men.”–Thomas Fuller

        Quotes about Leadership

        Whether you use it to engage your employees, to encourage teamwork or motivate others to follow your unique way of thinking, leadership is crucial. Take your leadership cues from these renowned leaders’ famous sayings:

        “The most dangerous leadership myth is that leaders are born — that there is a genetic factor to leadership. This myth asserts that people simply either have certain charismatic qualities or not. That’s nonsense; in fact, the opposite is true. Leaders are made rather than born.” –Warren G. Bennis


        “All of the great leaders have had one characteristic in common: it was the willingness to confront unequivocally the major anxiety of their people in their time. This, and not much else, is the essence of leadership.”–John Kenneth Galbraith

        Leadership is not magnetic personality

          “Leadership is not magnetic personality — that can just as well be a glib tongue. It is not ‘making friends and influencing people’ — that is flattery. Leadership is lifting a person’s vision to high sights, the raising of a person’s performance to a higher standard, the building of a personality beyond its normal limitations.”–Peter F. Drucker


          “The task of leadership is not to put greatness into people, but to elicit it, for the greatness is there already.”–John Buchan


          “High sentiments always win in the end. The leaders who offer blood, toil, tears and sweat always get more out of their followers than those who offer safety and a good time. When it comes to the pinch, human beings are heroic.”–George Orwell

          Quotes for Success

          Think of success as a holistic process – one which results from the combination of goal-setting, excellence, patience, determination and leadership you prioritize throughout your career. These highly successful people provide you with an excellent source of motivation:

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          “Be patient with yourself. Self-growth is tender; it’s holy ground. There’s no greater investment.”–Stephen Covey


          “Believe in yourself! Have faith in your abilities! Without a humble but reasonable confidence in your own powers you cannot be successful or happy.”–Norman Vincent Peale

          Success is the ability to go from one failure to another with no loss of enthusiasm.

            “Success consists of going from failure to failure without loss of enthusiasm.”–Winston Churchill


            “Successful and unsuccessful people do not vary greatly in their abilities. They vary in their desires to reach their potential.”–John Maxwell


            “Would you like me to give you a formula for success? It’s quite simple, really. Double your rate of failure. You are thinking of failure as the enemy of success. But it isn’t at all. You can be discouraged by failure or you can learn from it, So go ahead and make mistakes. Make all you can. Because remember that’s where you will find success.”– Thomas J. Watson


            “The great successful men of the world have used their imagination.  They think ahead and create their mental picture in all its details, filling in here, adding a little there, altering this a bit and that a bit, but steadily building – steadily building.”–Robert Collier


            “It is a paradoxical but profoundly true and important principle of life that the most likely way to reach a goal is to be aiming not at that goal itself but at some more ambitious goal beyond it.”–Arnold Toynbee

            Sports Quotes for Athletes

            You don’t need to be a Michael Jordan-caliber athlete to draw inspiration from the following quotes. Even if you’re just a recreational player or someone who’s using sports as a means to get back in shape after long periods of inactivity, the following motivational sports quotes will encourage you:

            “My attitude is that if you push me towards something that you think is a weakness, then I will turn that perceived weakness into a strength.”–Michael Jordan


            “Pain is temporary. It may last a minute, or an hour, or a day, or a year, but eventually it will subside and something else will take its place. If I quit, however, it lasts forever.”–Lance Armstrong

            Strength does not come from winning. Your struggles develop your strengths.

              “Strength does not come from winning. Your struggles develop your strengths. When you go through hardships and decide not to surrender, that is strength.”–Arnold Schwarzenegger


              “I know what I have to do, and I’m going to do whatever it takes. If I do it, I’ll come out a winner, and it doesn’t matter what anyone else does.”–Florence Griffith Joyner


              “Every time you stay out late; every time you sleep in; every time you miss a workout; every time you don’t give 100% – You make it that much easier for me to beat you.”–Unknown


              “If you are hurt, whether in mind or body, don’t nurse your bruises. Get up and light-heartedly, courageously, good temperedly get ready for the next encounter. This is the only way to take life – this is also ‘playing’ the game!”–Emily Post


              “We must train from the inside out. Using our strengths to attack and nullify any weaknesses. It’s not about denying a weakness may exist but about denying its right to persist.”–Vince McConnell

              Quotes to Motivate Learning

              Committing yourself to pursuing knowledge in a single area is a tremendous endeavor – one that often seems overwhelming given the depth and breadth of information that’s available today. Keep the following motivational quotes in mind if you’re learning:

              “How far you go in life depends on your being tender with the young, compassionate with the aged, sympathetic with the striving and tolerant of the weak and the strong. Because someday in life you will have been all of these.”–George Washington Carver

              quote-William-Arthur-Ward-if-you-can-imagine-it-you-can-36189

                “If you can imagine it, you can achieve it; if you can dream it, you can become it.”–William Arthur Ward


                “It is the mark of an educated mind to be able to entertain a thought without accepting it.”– Aristotle


                “Success is not the key to happiness.Happiness is the key to success.If you love what you are doing, you will be successful.”–Albert Schweitzer


                “Wear your learning, like your watch, in a private pocket: and do not pull it out and strike it, merely to show that you have one.”–Philip Stanhope, 4th Earl of Chesterfield


                “He who asks is a fool for five minutes, but he who does not ask remains a fool forever.”–Chinese Proverb


                “Study while others are sleeping; work while others are loafing; prepare while others are playing; and dream while others are wishing.”–William Arthur Ward


                “Books can be dangerous. The best ones should be labeled ‘This could change your life’.”–Helen Exley


                “A book is like a garden carried in the pocket.”–Chinese Proverb

                All-Time Favorite Positive Quotes

                Finally, whatever your goals are in life, you can’t go wrong by taking the advice of the following famous motivational quotes:

                “Change your thoughts and you change your world.”–Norman Vincent Peale


                “Your time is limited, don’t waste it living someone else’s life. Don’t be trapped by dogma, which is living the result of other people’s thinking. Don’t let the noise of other’s opinion drowned your own inner voice. And most important, have the courage to follow your heart and intuition, they somehow already know what you truly want to become. Everything else is secondary.”–Steve Jobs


                “Nobody can go back and start a new beginning, but anyone can start today and make a new ending.”–Maria Robinson


                “Out of clutter, find Simplicity. From discord, find Harmony. In the middle of difficulty lies Opportunity.”–Albert Einstein


                “Yesterday is not ours to recover, but tomorrow is ours to win or lose.”–Lyndon Johnson

                If we did all the things we are capable of, we would literally astound ourselves.

                  “If we did all the things we are capable of, we would astound ourselves.”–Thomas Edison


                  “You miss 100% of the shots you don’t take.”–Wayne Gretzky


                  “Success is not final, failure is not fatal: it is the courage to continue that counts.”–Winston Churchill


                  “What lies behind us and what lies before us are tiny matters compared to what lies within us.”–Ralph Waldo Emerson

                  Final Thoughts

                  To use these motivational quotes effectively, find the one that speaks to you. Although all of the phrases listed above can be considered “motivational,” only you can decide which one resonates with you most directly.

                  Next, take the quote you’ve settled on and copy it onto small index cards or other pieces of paper that can be stored around your home and workspace.

                  If you’re creative, you can create inspiration boards, signs or other decorative displays featuring your favorite motivational quotes – really, though, the most important thing is that your chosen phrase be accessible in a variety of different places. This will make it easy to access and review whenever you feel your motivation slipping away.

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                  Featured photo credit: Kyle Glenn via unsplash.com

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