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6 Practical Ways to Create an Accountability Culture in a Company

6 Practical Ways to Create an Accountability Culture in a Company

Accountability is an odd concept. It has been defined as having the responsibility and authority to act and fully accept the natural and logical consequences for the results of those actions. Personal accountability is an admirable trait, one that everyone should strive to attain. But as a leader, or even as a high-functioning member of a team, it is essential to create an accountability culture for individuals and the group as a whole.

While some may attach a negative air to the word accountability, research indicates that holding people accountable for their results has very positive effects: greater accuracy of work, better response to role obligations, more vigilant problem solving, better decision making, more cooperation with co-workers, and higher team satisfaction.

At its foundation, the tips for creating an accountability culture are S.I.M.P.L.E.:

  • Set expectations
  • Invite commitment
  • Measure progress
  • Provide feedback
  • Link to consequences
  • Evaluate effectiveness

But as it goes with all foundations, there must be a firm structure added in addition to having a complete building. Here are several additional tips to help build an accountability culture in a company:

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Set expectations

It is important to set firm, clear, and concise expectations for any group. Accountability will not grow where team members are unsure of the group’s purpose and vision. Teams need to know what is expected of them before they in turn can be expected to be held accountable.

You can set expectations by:

  • Clearly communicating the team’s mission and vision.
  • Emphasizing the urgency and importance of whatever task you have assigned.
  • Laying out the standards that will be upheld throughout the process. Be specific regarding end results, time frames, and expected levels of effort.
  • Clearly and explicitly defining each member’s role and responsibilities.

The clearer initial goals and expectations are, the less time will be spent arguing when someone is held accountable because of ambiguous initial goals.

Invite Commitment

Although you may make these initial conditions and goals clear, it is important to have the team members commit to these standards and expectations. Work with your team to make sure that everyone commits to their role, understanding how it will benefit both the individual and the team. Be sure to put it in writing, too. This will give the commitment a physical representation that cannot be debated.

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Accountability grows when this connection is made, and is enhanced when other people are aware of the commitment. Team members are further motivated to accomplish their tasks and will more readily welcome you holding them accountable for their actions or lack thereof.

Measure progress

Measure the progress of team members in alignment with the goals and expectations set out at the beginning. Goals can only be measured when they are quantified. Compare the measured results to the goals to find out where team members need the most improvement.

Provide feedback

After setting clear expectations, committing to set goals, and measuring progress, it is important to provide feedback to team members so that there can be improvement towards the goal. When creating an accountability culture in a company, make sure that the feedback that you do give highlights both the positive things that the team member has done and the areas where they can improve.

There are several methods of providing feedback that you can research. One example is the Rose, Bud, Thorn method.

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No matter which method you may prefer to use, here are some tips to give the best feedback possible:

  • Talk about the work and behavior, not the person.
  • Work with your team member to improve the situation.
  • Don’t harp.

Link to consequences

Not all people are driven by internal motivating factors. It is important to emphasize the link to consequences, whether as a ‘whip’ behind the team members to drive them forward, or as a carrot for them to chase. As a leader, it is key to assess and realize which type of motivation different people may need.

Evaluate effectiveness

Not all methods of operation are effective! Waiting until the end of the process or project to evaluate the effectiveness can severely hamper the potential of you as an individual or your team as a whole. Step aside and assess the plan and the participating team members. Evaluate the effectiveness of each component, good and bad, in relation to the goal and mission.

An accountability culture does not end with evaluating effectiveness, and it is not established by going through this process one time. Once you take stock in the efficiency of the process and team, use the information you have gained to improve the process moving forward.

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Bonus

With accountability, a team full of Directly Responsible Individuals (DRI) can be created.

When assigning a task, make sure that at the end of the day, a single person is responsible for its completion. It is acceptable to have a team helping to get it done, but when something goes wrong that person is the only one accountable. This eliminates confusion and opportunities to blame someone else.

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Last Updated on July 10, 2019

30 Best Procrastination Quotes to Get You Back to Work

30 Best Procrastination Quotes to Get You Back to Work

What do your 3pm fridge raid and perfectly alphabetised bookshelf have in common?

You most likely did both of them when you should have been doing work.

Procrastination is one of the most human behaviours. We’re all guilty of putting off what we know is important from time to time, and it seems the more pressing the task at hand, the better we are at avoiding it.

Sure, it means that every time we have an important deadline we end up with a spotlessly clean house and a completely empty inbox, but the real work gets left until the very last minute and is finished in a frenzy of stress and caffeine.

But we can gain control over procrastination by noticing it as soon as possible and stopping it in its tracks. On the contrary, you know you have a bad habit when you’re aware you’re putting something off, and you continue avoiding it anyway.

To start you off with combating procrastination, here are a few quotes to get you in a motivated frame of mind, because if procrastination has any enemies, it’s motivation to work harder.

A Few Home Truths

    “Never put off till tomorrow what may be done day after tomorrow just as well.”
    ― Mark Twain


    “It is easier to resist at the beginning than at the end.”
    ― Leonardo da Vinci


    “Someday is not a day of the week.”
    ― Janet Dailey


    “Success is not obtained overnight. It comes in instalments; you get a little bit today, a little bit tomorrow until the whole package is given out. The day you procrastinate, you lose that day’s success.”
    ― Israelmore Ayivor


    “The man who waits to know everything is the man who never does anything.”
    ― Craig D. Lounsbrough


    “Procrastination is like going to a fancy restaurant and filling up on bread and not leaving enough room for dinner.”
    ― Richie Norton, The Power of Starting Something Stupid: How to Crush Fear, Make Dreams Happen, and Live without Regret


    “Procrastination is the lazy cousin of fear. When we feel anxiety around an activity, we postpone it.”
    ― Noelle Hancock, My Year with Eleanor


    “Doing things at the last minute reminds us of the importance of doing things at the first minute.”
    ― Matshona Dhliwayo


    “You cannot escape the responsibility of tomorrow by evading it today.”
    ― Abraham Lincoln


    “A day can really slip by when you’re deliberately avoiding what you’re supposed to do.”
    ― Bill Watterson, There’s Treasure Everywhere


    “By what right do I, who have wasted this day, make claims on tomorrow?”
    ― Alain-Fournier, Le Grand Meaulnes


    “If you want to get ahead in life, I’ve found that perhaps the most useless word in the world is “tomorrow.”
    ― José N. Harris


    Some Practical Advice

      “If you get stuck, get away from your desk. Take a walk, take a bath, go to sleep, make a pie, draw, listen to music, meditate, exercise; whatever you do, don’t just stick there scowling at the problem. But don’t make telephone calls or go to a party; if you do, other people’s words will pour in where your lost words should be. Open a gap for them, create a space. Be patient.”
      ― Hilary Mantel


      “Thinking too much leads to paralysis by analysis. It’s important to think things through, but many use thinking as a means of avoiding action.”
      ― Robert Herjavec, The Will To Win: Leading, Competing, Succeeding


      “Only put off until tomorrow what you are willing to die having left undone”
      ― Pablo Picasso


      “It is only by working the rituals, that any significant degree of understanding can develop. If you wait until you are positive you understand all aspects of the ceremony before beginning to work, you will never begin to work.”
      ― Lon Milo DuQuette, The Magick of Aleister Crowley: A Handbook of the Rituals of Thelema


      “Do first what you don’t want to do most.”
      ― Clifford Cohen


      “How often do you find yourself saying, “In a minute”, “I’ll get to it” or “Tomorrow’s good enough” and every other possible excuse in the book? Compare it with how often you decide it’s got to be done, so let’s get on and do it! That should tell you just how serious your procrastinating problem really is.”
      ― Stephen Richards, The Secret of Getting Started: Strategies to Triumph over Procrastination


      “How to stop procrastinating starts with believing you can overcome procrastination.”
      ― Robert Moment, How to Stop Procrastinating


      “Never put things off…you will wake up and find them gone.”
      ― James Jones


      Some Tough Love

        “Do something instead of killing time. Because time is killing you.”
        ― Paulo Coelho, Aleph


        “If you take too long in deciding what to do with your life, you’ll find you’ve done it.”
        ― George Bernard Shaw


        “If you want to get ahead in life, I’ve found that perhaps the most useless word in the world is “tomorrow.”
        ― José N. Harris


        “What is deferred is not avoided.”
        ― Thomas More


        “Inspiration is for amateurs. The rest of us just show up and get to work”
        ― Chuck Close


        “If you always do what is easy and choose the path of least resistance, you never step outside your comfort zone. Great things don’t come from comfort zones.”
        ― Roy Bennett


        “Your ideas have legs and just as they run through your head, they could be running through someone else’s head and it’s just a matter of who gets to the finish line first. Nothing is new under the sun so act on your ideas.”― Sanjo Jendayi


        “You may not be punished for your procrastination, but for sure you will be punished by your procrastination.”
        ― Debasish Mridha


        When You Need Pulling out of Procrastination

          “Time is an equal opportunity employer. Each human being has exactly the same number of hours and minutes every day. Rich people can’t buy more hours. Scientists can’t invent new minutes. And you can’t save time to spend it on another day. Even so, time is amazingly fair and forgiving. No matter how much time you’ve wasted in the past, you still have an entire tomorrow.”
          ― Denis Waitley


          “A year from now you may wish you had started today.”
          ― Karen Lamb


          Print these quotes out, stick them on the wall in front of your desk – do whatever it takes to remember why you shouldn’t be putting your work off, or getting distracted by a desire to rearrange your socks into colour order.

          It won’t be easy, but being aware of how detrimental procrastination is to your longer-term goals is the first step towards overcoming it.

          More Motivational Quotes

          Featured photo credit: Unsplash via unsplash.com

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