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How to Cope When You Fail to Honor a Commitment

How to Cope When You Fail to Honor a Commitment

There was a time when you had a pristine reputation. You delivered on everything that was expected of you, and you basked in the warm approval of all who knew you. And then it happened—you had a diaper blow-out all over Daddy. Commitment level: fail.

Even as a baby, you were making commitments and sometimes you just didn’t deliver. Back in the day, your sole commitment was to be cute and adorable, but sometimes you opted to be cranky and needy instead. Forgiving folks put up with it but their standards for your performance would not remain so low.

As you got older, you were introduced to promises. We all learned funny little rituals to validate a promise; stuff like “cross my heart and hope to die”. Even our rituals contained the seeds of disingenuous-ness: I doubt we really hoped to die if we failed to keep our promises.

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    The Real World: Adult Version

    As adults, commitments start to get more serious, and the failure to keep some promises comes with teeth or clauses to punish us or compensate the other party if we don’t make good on our word. In a litigious society, that same blaming and fault-finding attitude seems to apply even to more informal commitments. Punishment and consequences are a hard reality if we don’t deliver on our agreements.

    There are several  ways we can get caught over-promising: perhaps you didn’t think things through or you forgot about your preexisting commitments. It’s frustrating to find yourself over-committed, and the response is often to just try to power through, but that can leave us stressed and can make for a performance that doesn’t live up to anyone’s expectations, including our own.

    Another thing that can happen is you just screwed up—you made a commitment you had no business making—so again, you deliver some lousy outcome or you don’t deliver at all.

    Finally, there are times when, through no fault of your own, you just can’t do what you said you would do. There’s a traffic jam, the store was out of stock when you went, or someone else failed to deliver on a commitment to you that impacted your promises. So what can you do to avoid these situations?

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    Nothing. You can’t avoid these situations.

    Wait a minute, I thought this article was supposed to help me with this problem. Where is the sage advice I can apply so that I will never fail to honor a commitment again?

    Don’t worry, I will indeed tell you how to honor all of your commitments from this point forward. What I can’t stop you from doing is over-committing, screwing up, and being at the mercy of others. Those things will continue to happen. And yet, even with this landscape, you can still honor every commitment you ever make, including the ones you have already made that you are so hoping you can find a way to fulfill.

    Is Keeping My Word Enough?

    The key is in the word “honor”. There are commitments you are not going to keep no matter how hard you try, but even if you fail to keep them, you can still honor them. How do you do this?

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    The difference between “keeping” and “honoring” is key: keeping a promise is about the letter of the promise, while honoring a promise is about the spirit. It is even possible to keep a promise while not honoring it. People will forgive an honored but un-kept promise, but it takes a real saint to let go of an un-honored promise—kept or not.

    So what are the practical aspects of honoring a commitment? They are:

    • respect
    • communication
    • productive effort

    First, let’s consider respect. Respect for what? For the other person, for yourself, and for your word. It means doing what they expect, not just what you can get away with or argue is what you meant. It means not looking for shortcuts or half-measures to apply after the fact.

    Next, there is communication. It’s best if you do a good job with your communication up front to ensure that there are no misunderstandings, but even in a case where the commitment has already been made, communication will make all the difference. If you know you are not going to meet expectations, the time to say so is not after you fail but as soon as you know. It goes a long way to say, “I know I said I would be done by next Tuesday, but it looks like it will be more like Thursday at this point.” It may not be exactly what they want to hear but it shows you honor your commitment by giving voice to any approaching failure.

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    Finally, you have to give it your best shot, and if possible, that should be obvious to others. If you do this, it’s easier for everyone to accept if something goes awry.

    Time For Some Practical Application

    So let’s say you have done your best, you have respected everyone and everything, you have been open and transparent, and you have worked your heart out, but this time it isn’t going to happen—you just can’t keep your commitment. This is the moment of truth.

    You do not have to fail in honoring your commitment even now. To honor it you must take responsibility. Note I said take, not merely accept. Go first. Lay bare the unfinished business, and if it is now impossible to deliver, own that fact. If possibilities remain, recommit yourself to something you are prepared to keep, and then honor that new commitment.

    It’s uncomfortable to take responsibility, but discomfort is a lot easier to shoulder than disrespect or disappointment. Even if you failed to honor a commitment up until now, it is not too late: disrespect and disappointment can be rolled back or even erased in the face of genuine honor. Anyway, comfort isn’t truly all that comfortable in the face of disrespect; just ask any disrespected person—they can tell you as much. So, snatch honor from the jaws of failure. You can’t keep every commitment, you can but make sure you honor every single one.

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    Last Updated on May 21, 2019

    How to Communicate Effectively in Any Relationship

    How to Communicate Effectively in Any Relationship

    For all our social media bravado, we live in a society where communication is seen less as an art, and more as a perfunctory exercise. We spend so much time with people, yet we struggle with how to meaningfully communicate.

    If you believe you have mastered effective communication, scan the list below and see whether you can see yourself in any of the examples:

    Example 1

    You are uncomfortable with a person’s actions or comments, and rather than telling the individual immediately, you sidestep the issue and attempt to move on as though the offending behavior or comment never happened.

    You move on with the relationship and develop a pattern of not addressing challenging situations. Before long, the person with whom you are in relationship will say or do something that pushes you over the top and predictably, you explode or withdraw completely from the relationship.

    In this example, hard-to-speak truths become never- expressed truths that turn into resentment and anger.

    Example 2

    You communicate from the head and without emotion. While what you communicate makes perfect sense to you, it comes across as cold because it lacks emotion.

    People do not understand what motivates you to say what you say, and without sharing your feelings and emotions, others experience you as rude, cold or aggressive.

    You will know this is a problem if people shy away from you, ignore your contributions in meetings or tell you your words hurt. You can also know you struggle in this area if you find yourself constantly apologizing for things you have said.

    Example 3

    You have an issue with one person, but you communicate your problem to an entirely different person.

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    The person in whom you confide lacks the authority to resolve the matter troubling you, and while you have vented and expressed frustration, the underlying challenge is unresolved.

    Example 4

    You grew up in a family with destructive communication habits and those habits play out in your current relationships.

    Because you have never stopped to ask why you communicate the way you do and whether your communication style still works, you may lack understanding of how your words impact others and how to implement positive change.

    If you find yourself in any of the situations described above, this article is for you.

    Communication can build or decimate worlds and it is important we get it right. Regardless of your professional aspirations or personal goals, you can improve your communication skills if you:

    • Understand your own communication style
    • Tailor your style depending on the needs of the audience
    • Communicate with precision and care
    • Be mindful of your delivery, timing and messenger

    1. Understand Your Communication Style

    To communicate effectively, you must understand the communication legacy passed down from our parents, grandparents or caregivers. Each of us grew up with spoken and unspoken rules about communication.

    In some families, direct communication is practiced and honored. In other families, family members are encouraged to shy away from difficult conversations. Some families appreciate open and frank dialogue and others do not. Other families practice silence about substantive matters, that is, they seldom or rarely broach difficult conversations at all.

    Before you can appreciate the nuance required in communication, it helps to know the familial patterns you grew up with.

    2. Learn Others Communication Styles

    Communicating effectively requires you to take a step back, assess the intended recipient of your communication and think through how the individual prefers to be communicated with. Once you know this, you can tailor your message in a way that increases the likelihood of being heard. This also prevents you from assuming the way you communicate with one group is appropriate or right for all groups or people.

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    If you are unsure how to determine the styles of the groups or persons with whom you are interacting, you can always ask them:

    “How do you prefer to receive information?”

    This approach requires listening, both to what the individuals say as well as what is unspoken. Virgin Group CEO Richard Branson noted that the best communicators are also great listeners.

    To communicate effectively from relationship to relationship and situation to situation, you must understand the communication needs of others.

    3. Exercise Precision and Care

    A recent engagement underscored for me the importance of exercising care when communicating.

    On a recent trip to Ohio, I decided to meet up with an old friend to go for a walk. As we strolled through the soccer park, my friend gently announced that he had something to talk about, he was upset with me. His introduction to the problem allowed me to mentally shift gears and prepare for the conversation.

    Shortly after introducing the shift in conversation, my friend asked me why I didn’t invite him to the launch party for my business. He lives in Ohio and I live in the D.C. area.

    I explained that the event snuck up on me, and I only started planning the invite list three weeks before the event. Due to the last-minute nature of the gathering, I opted to invite people in the DMV area versus my friends from outside the area – I didn’t want to be disrespectful by asking them to travel on such short notice.

    I also noted that I didn’t want to be disappointed if he and others declined to come to the event. So I played it safe in terms of inviting people who were local.

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    In the moment, I felt the conversation went very well. I also checked in with my friend a few days after our walk, affirmed my appreciation for his willingness to communicate his upset and our ability to work through it.

    The way this conversation unfolded exemplified effective communication. My friend approached me with grace and vulnerability. He approached me with a level of curiosity that didn’t put me on my heels — I was able to really listen to what he was saying, apologize for how my decision impacted him and vow that going forward, I would always ask rather than making decisions for him and others.

    Our relationship is intact, and I now have information that will help me become a better friend to him and others.

    4. Be Mindful of Delivery, Timing and Messenger

    Communicating effectively also requires thinking through the delivery of the message one intends to communicate as well as the appropriate time for the discussion.

    In an Entrepreneur.com column, VIP Contributor Deep Patel, noted that persons interested in communicating well need to master the art of timing. Patel noted,[1]

    “Great comedians, like all great communicators, are able to feel out their audience to determine when to move on to a new topic or when to reiterate an idea.”

    Communicating effectively also requires thoughtfulness about the messenger. A person prone to dramatic, angry outbursts should never be called upon to deliver constructive feedback, especially to people whom they do not know. The immediate aftermath of a mass shooting is not the ideal time to talk about the importance of the Second Amendment rights.

    Like everyone else, I must work to ensure my communication is layered with precision and care.

    It requires precision because words must be carefully tailored to the person with whom you are speaking.

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    It requires intentionality because before one communicates, one should think about the audience and what the audience needs in order to hear your message the way you intended it to be communicated.

    It requires active listening which is about hearing verbal and nonverbal messages.

    Even though we may be right in what we say, how we say it could derail the impact of the message and the other parties’ ability to hear the message.

    Communicating with care is also about saying things that the people in our life need to hear and doing so with love.

    The Bottom Line

    When I left the meeting with my dear friend, I wondered if I was replicating or modeling this level of openness and transparency in the rest of my relationships.

    I was intrigued and appreciative. He’d clearly thought about what he wanted to say to me, picked the appropriate time to share his feedback and then delivered it with care. He hit the ball out of the park and I’m hopeful we all do the same.

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    Featured photo credit: Kenan Buhic via unsplash.com

    Reference

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