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How to Be Amazingly Good at Asking Questions

How to Be Amazingly Good at Asking Questions

“Judge a man by his questions rather than by his answers.” ― Voltaire

Are you being judged by your questions? Not moving forward in your career, business, marriage, or fill in the blank _______? It could be because you are not asking the right questions. You need to be good at asking questions.

You might not be getting the feedback you need to make corrections in your behavior. You might not be getting type of answers that you need to hear. You also might just be getting downright wrong information.

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What Do You Want?

When you ask a question, you have to know what you want for an answer. I spent quite a few years in the military. We had intelligence reports coming in; we needed data, not someone’s opinion. That meant we wanted strictly the information. We did not want any interpretation. Just the facts, ma’am. When you are asking questions, make sure you put it in the right context.

Other times you might want someone’s opinion. For example, “What do you think of this cologne?” Sometimes you want a reasoned opinion or advice. “What is the route to get from uptown to downtown?” As you get ready to ask your question, make sure you have the right source and they know what you want from them.

  • Do I need a factually correct answer?
  • Do I need an expert opinion?
  • Do I need a well-reasoned judgment?

How to Be Amazingly Good at Asking Questions

Once you know what kind of information you need and who to ask, you have to ask your questions in a manner that gets the best possible information in response. Asking amazing great questions is skill like any other skill, it takes practice. Here are some techniques to draw out what you need to know.

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1. Don’t Ask Yes or No Questions

When you ask a yes or no question, you will most often get incomplete information. Instead, ask an open-ended question. By using an open-ended question you get insights and additional information you might not have known existed. Questions with “would,” “should,” “is,” “are,” and “do you think” all lead to yes or no. Questions with “who,” “what,” “where,” “when,” “how,” or “why” lead to people giving some thought to their answers and provide much more information.

2. Dig Deeper

Always consider using follow-up questions. Unless you are looking strictly for the facts, there is some sort of assumption in the answer the person gives you. Ask them a follow up question such as, “What makes you say that?” or “Why do you think that?”

Let’s say that you are talking to a co-worker and need to know details of a project. Your co-worker tells you that one of the suppliers has been very difficult to work on the project. You will want to follow up on that comment. A question such as “What do you mean he is difficult to work with?” will lead you to the real facts. It may not be because the supplier is particularly difficult to work with but rather is not reachable for quick communications or any number of outside reasons. Follow up questions give you insight and let you make your own opinions about things.

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3. Use the Power of Silence

Start getting comfortable with asking a question, waiting for response, listening to the response and then waiting some more. Many times the person you are questioning has more information and will bring it out when you wait for it. You have to be comfortable with that silent period before the dam breaks. Police and military interrogators use silence very effectively. People feel a need to fill the holes in the conversation and often they will then bring out the critical bit of information you seek.

4. Don’t Interrupt

Don’t interrupt the person with whom you are talking. First, it tells the person you don’t value what they are saying. Interrupting stops their train of thought and directs the conversation the way you want, not necessarily the way it should go. Ask your question, then let the person answer it in full, even when you think you are not getting the answer you want. Listen fully to what they are saying and use that to direct them back to the topic in the next question when there is a natural pause.

If time is of the essence and the person has long strayed from the topic, then of course you need to interrupt. Be as polite as possible when doing it. This shows the person that you do respect what they are saying. Say something like, “Excuse me, I want to make sure I understand you. What I heard you say is…” and then bring them back on point to the matter at hand.

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As you go forth in your quest for knowledge, remember that asking great questions takes practice. This implies that you probably won’t get it perfect every each outing. Just get started asking questions. Your skills will improve over time. Remember that if you want good answers, they come from asking good questions.

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Last Updated on January 15, 2019

What Are Interpersonal Skills? Master Them for Better Relationships

What Are Interpersonal Skills? Master Them for Better Relationships

When I wrote my book Extraordinary PR, Ordinary Budget: A Strategy Guide, I was surprised at the various layers of review and editing necessary to get the book to publication. Before I ever submitted the manuscript, I enlisted a former colleague to read and copy edit my work. Then, I submitted my work to an editor at the publisher’s house, and once she approved it, she sent it to her colleagues and then her company’s editorial board.

Upon editorial board approval of my book, my editor sent my work to reviewers in my field, then a developmental editor, then a designer and layout team and, finally, another copy editor. There were a host of personalities with whom I needed to interact along the way.

It turns out that getting a publishing contract was just the beginning – a lot happens between developing a concept, writing the book, finding an agent and publisher, and getting the book on bookshelves or on Audible or Kindle. Through every milestone of the publishing process, my ability to interact with others was crucial. This underscored for me that no matter what or how much a person accomplishes, you never do it alone – everyone needs assistance from others.

While I conceived of the book and wrote the manuscript, there is no way my book could have hit booksellers’ shelves without the dozens of people who were involved in the publishing process. Further, interpersonal skills can propel or stonewall success.

Even as someone who has written hundreds of essays, press releases, pitch notes and other correspondence, writing itself is not a solitary endeavor. Sure, I may write in solitude, but the moment I am finished writing, there are always clients, colleagues, partners, peers and others who review my content.

What is more, even as a published author and contributor for this platform, I try to never submit final copy (content) that has not been copy edited. I send everything to my copy editor, whom I pay out of my own pocket, for her review, edits and approval. Once she has reviewed my work, caught unbeknownst-to-me errors, I am much more confident putting my work out in the world.

How Interpersonal Skills Affect Relationships

It is clearer to me now more than ever before that interpersonal skills are needed in every profession and every trade.

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People don’t elect leaders because the leaders are smart. Individuals are motivated to vote when they have a hero and when they feel they have something to lose. If they seriously dislike the other candidate, they are much more likely vote according to a 2000 Ohio State University study:

“A disliked candidate is seen as a threat, and that will be motivation to go to the polls. But a threat alone isn’t enough – people need to have a hero to vote for, too, in order to inspire them to turn out on Election Day.”

In a work setting, interpersonal skills impact every facet of your development and success. Trainers must collaborate with a design team or the company hiring them to facilitate the training. During the training itself, the facilitators must connect with the audience and establish a rapport that supports vulnerability and openness. If the trainers interact poorly with the trainees, they are unlikely to be invited back. If they are invited back, they may be unlikely to inspire cooperation or growth in their trainees.

Solopreneurs interactions with clients and subcontractors, and those interactions will, in part, support or adversely impact their business. If you enjoy a career as an acclaimed surgeon or respected lawyer, your interactions with patients, clients, health insurance agencies and a team of other practitioners – many of whom are shielded from public view – will improve or decimate your practice.

As a hiring manager, one of the things I consider when interviewing candidates is their interpersonal skills. I assess the interpersonal skills they display in their content and face-to-face presentation. I ask probing questions to learn how they interact with others, manage conflict and contribute to a team atmosphere.

When candidates say things like, “I prefer to work alone” or “I can hit the ground running without assistance,” I bristle. When candidates appear to know everything and everyone, I wonder if they will be receptive to learning or open to feedback. Could these statements be indications that these individuals lack interpersonal skills?

It stands to reason, then, that interpersonal skills are among the most valuable and the bedrock of all talents and skills.

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What are Interpersonal Skills?

Interpersonal skills range from emotional intelligence, empathy, oral and written communication to leadership to collaboration and teamwork.

In sum, interpersonal skills are skills that enable you to interact well with others. They include teachability and receptiveness to feedback, active or mindful listening, self-confidence and conflict resolution.

From a communications standpoint, interpersonal skills are about understanding how colleagues prefer to communicate and then using the appropriate mediums to meet respective needs. It is about understanding how to communicate in a way to get the most out of different people.

For instance, in my career as a public relations practitioner, part of what I am constantly evaluating is which colleagues, clients and members of the media prefer email, text or phone calls. I am assessing how much frill to use with each person depending on what has worked in the past and depending on what I know about the person with whom I am interacting.

Making these decisions and being disciplined enough to follow each person’s known preferences helps me better connect with the various individuals in my orbit. Is this tiring at times? Yes. Is it necessary? Absolutely.

How to Improve Interpersonal Skills

There are tons of resources to teach interpersonal skills. I love books such as Leadership Presence by Belle Linda Halpern and Kathy Lubar, and The 5 Love Languages by Gary Chapman.

There are also a host of books and articles on emotional intelligence, which is the ability to manage one’s emotions and perceive and adapt to others’ emotions. Emotional intelligence is likewise a critical component of positive interpersonal relations. You can learn more about it in this article: What Is Emotional Intelligence and Why It Is Important

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Active and mindful listening also support improved interpersonal skills. I recommend you take a look at this piece: Active Listening – A Skill That Everyone Should Master

I have further found that humility helps a ton with interpersonal skills. It takes humility to admit you have more to learn and that you can learn from the people around you. In fact, everyone with whom you interact has a lesson to teach you. And employers are increasingly looking for team members who are lifelong learners, meaning they believe there is always room for growth and professional and personal development.

Forbes contributor Kevin H. Johnson noted in a July 2018 article,

“That’s why, when anyone asks what the next ‘hot’ skill will be, I say it’s the same skill that will serve people today, tomorrow, and far into the future—the ability to learn.”

Don’t overlook introspection.

While interpersonal skills may seem simple enough, introspection is critical to learning where and in what ways you need to grow.

Through introspection and observation, I have learned that my interpersonal skills suffer when I am sleep deprived, because then I am short-tempered and irritable. I’ve observed this connection over a significant period in my life. Unsurprisingly, it is also true of others. Fellow LifeHack contributor, health coach and personal trainer Jamie Logie noted:

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When you are chronically sleep deprived, it really does a number on you. A lack of sleep can keep your body in a constant state of stress and over time this can get pretty ugly. Elevated stress hormones can be involved in creating a bunch of pretty nasty conditions including anxiety, headaches and dizziness, weight gain, depression, stroke, hypertension, digestive disorders, immune system dysfunction, irritability.

Additionally, the Eunice Kennedy Shriver National Institute of Child Health and Human Development reported,

“Sleep deprivation can noticeably affect people’s performance, including their ability to think clearly, react quickly, and form memories. Sleep deprivation also affects mood, leading to irritability; problems with relationships, especially for children and teenagers; and depression. Sleep deprivation can also increase anxiety.”

The point is, even as you are identifying ways to improve interpersonal skills, think about what is getting in the way. While sleep deprivation is a trigger for me, your stumbling block may be different.

The Bottom Line

You cannot fix what you do not know is broken. Even as you work to understand and apply interpersonal skills, spend some time in mindful meditation to get clear on what is holding you back from developing solid relationships.

Featured photo credit: Austin Distel via unsplash.com

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