Advertising
Advertising

Last Updated on December 19, 2018

12 Tactics to Negotiate Better and Not Be a Pushover

12 Tactics to Negotiate Better and Not Be a Pushover

It has been said that you do not get what you deserve, you get what you negotiate for. I have seen this play out time and time again – in my own life and in the lives of others. Chances are, you have too. Have you ever been in an employment situation where you were hired and thought you had an okay deal only to realize a colleague received a great deal?

Regardless of how skilled you are, chances are you can benefit from tips that position you to be a better negotiator. For example, if you are in talks to purchase a home and are wrangling among a seller, the seller’s agent and your own agent, you could benefit from tools to help you remain calm under pressure and assert your wishes.

If you are preparing to negotiate for a new position or promotion, and are questioning whether you are asking for too little, too much or just enough, here are at least 12 points on how to negotiate better so you can keep in mind prior to heading into negotiations.

1. Understand That Negotiations Are Inherently Stressful, and That’s Ok

Walking into a negotiation is not like walking into an informal lunch with a friend. Negotiations are inherently stressful, and you should let yourself off the hook for feeling anxious about these adrenaline-pumping discussions.

Minda Harts, the founder of The Memo, shared,

“Negotiations are a high-stakes game because everything is on the line. It is natural to feel anxiety. Whether you are negotiating pay, equity or whatever, it is important to prepare for high-stakes conversations. You can do this by conducting research, role-playing and getting clear on your worth.”

2. Know Your Worth

Before you ever sit down at a bargaining or negotiating table, you should have a clear sense of your worth. Understand what you do better than others and understand how your work will improve the organization or company to which you belong or are seeking to join.

At the most fundamental level, you should have a good sense of how your skills will add value to the company. When you have a sense of your worth, you have a starting point or frame of reference in negotiations. You will also be better prepared to answer the “what’s your salary requirement?” question.

Harts agreed,

“If you go into a negotiation not knowing your worth, you’ll look to others to define your worth and they may not value your contribution appropriately. Understanding your skills and expertise, and knowing your worth allows you to position yourself from a place or power.”

3. Understand Your Emotion and the Emotions of Others

In the workplace, women have been conditioned to hide or abandon emotion. Men and women alike are told emotion has no place in negotiations. This isn’t entirely true. It doesn’t serve us well to avoid or discard emotion.

We should understand our emotions as well as the emotions of others. When you understand your emotions and work to be emotionally intelligent, you anticipate what others are feeling and respond accordingly.

When you consciously try to understand the emotions of others, you allow that insight to assist you, enabling you to pivot and adjust during the actual negotiation. Failing to understand emotions may mean you are unable to develop creative approaches for unanticipated challenges.

Researchers Kimberlyn Leary, Julianna Pillemer and Michael Wheeler observed in a 2013 Harvard Business Review article:[1]

“The truth is that your passions matter in real-life deal making and dispute resolution. You need to understand, channel, and learn from your emotions in order to adapt to the situation at hand and engage others successfully. That means you need to be emotionally prepared to negotiate—even when you expect the process to go smoothly.”

4. Conduct Tons of Research

You cannot begin to know what is fair and what is appropriate without research.

If you are negotiating for a new position or promotion, you’ll want to know your predecessor’s benefits package. You’ll want to try to determine what the last person who interviewed and perhaps was offered the position received. You will want to review a company’s 990 to determine what its highest earners make and what those people do. You will want to know what the market offers for positions like the one to which you are applying and what you can be replaced for.

If you are negotiating for a new home, you will want to know what the home appraises for, whether there are liens against the property, what upgrades the seller has made to the home and what other homes on the block have sold for. You will also want to know whether there have been foreclosures in the area so you will know how those foreclosures impact your property value.

If you are in labor negotiations, there is a whole set of other information (such as profits, information from 990s, public complaints, long-term goals, etc.) you need to know before you can begin to know what is fair and acceptable for both the company and the union.

The bottom line is that walking into a negotiation without information is a recipe for disaster and dissatisfaction.

Advertising

5. Understand What Motivates the Other Party

For some people, status matters. For others, money and resources matter. For others still, autonomy and flexibility are motivators.

Regardless of which side of the negotiating table you sit on, you need to understand what motivates the people with whom you are negotiating. You cannot assess what you will need to give or make appropriate offers without an understanding of key motivators.

6. Don’t Wait for Perfection

One of the things I loved about Katty Kay and Claire Shipman’s The Confidence Code was their take on the dangers of perfection. They assert that often women wait for perfection before submitting projects or asking for a raise or promotion. They point out that we underestimate our own work.

I see this in my own career, and I imagine it rings true for others as well. The key takeaway for me from their book was that perfection isn’t insurance for progress. You don’t have to be perfect to begin negotiations over what you want.

If you wait for perfection, you may never seek out that raise, promotion or reassignment.

7. Say If Afraid

If you are someone who shuns conflict and the very thought of negotiating unnerves you, you should know that you can negotiate while afraid.

You do not have to be courageous to negotiate. You can ask for what you want, even when it scares you.

I remember desperately wanting a pay increase but was too afraid to ask for it. I was fearful I would introduce the topic at the wrong time; I was fearful my boss would scoff when I made my request; and most importantly, I was afraid she would say no.

My boss was an incredibly busy lawyer, and I knew every moment of her time was valuable. However, I knew that my silence and unwillingness to ask for what I wanted would gnaw at me.

I resolved that I was just going to ask and blurted out my request during a check-in. She said no. I thought about my presentation and realized that I should have made my request in a more formal manner. I should have put it in writing and outlined my contributions. I didn’t anticipate that even an informal request could get me closer to what I wanted.

Advertising

A couple of months later, my boss told me that she hadn’t forgotten my request, and when it was time for the annual cost of living increase, I received that as well as a small bump. She did exactly as she promised.

Going forward, I will be better prepared, but the lesson for me was to ask, even when fearful.

8. Be Willing to Walk Away

Every opportunity is not for you. Regardless of how much you want that position, home or promotion, be willing to walk away if you do not receive a deal that makes sense for you.

Do not allow yourself to get desperate and accept a position that you will come to view unfavorably in the future. Have enough confidence in yourself and in your abilities to leave the table completely.

When your sparring or negotiating partner realizes that you are willing to walk away completely, he or she may negotiate in better faith.

9. Shun Secrecy

I am a proponent of being discreet, but discreetness can be the enemy when it comes to negotiations.

To negotiate the best deal, you may need to shun secrecy. You will need to ask others what they earn or whether the offer you received makes sense for your years of experience, for the area of the country where you live or the position to which you are applying.

If possible, find out whether the company offered the position to others and on what terms. I was negotiating for a position and was comfortable accepting $85,000, and then a friend told me the company offered the position to a man with similar credentials and experience for $100,000. With the assistance of a friend, I was able to get $99,840.

This example illustrates why it is important to speak with trusted colleagues and mentors about offers and solicit their input on whether you are getting the best deal.

10. Look for the Win-Win

Negotiations are not one side takes all, so try not to fall into the “winners” and “losers” trap. It is possible to negotiate in a way where there are no losers but everyone wins.

Advertising

The best way to ensure a win-win situation is having tons of research, understanding what motivates the other party and being willing to show and discern emotion.

Another strategy for identifying the win-win is listening carefully during negotiations to discern what is of interest to the other party. People will tell you what they want – the question is whether you are listening.

If you are in tune with the person with whom you are negotiating, you will be better equipped to identify what he or she needs to feel satisfied and give it to that individual.

11. Refuse to Fill the Pregnant Pause

In my line of public relations work, I train colleagues and clients to resist the urge to fill the pregnant pause during media interviews. One tactic that some reporters use is silence during different stages of the interview, hoping the interviewee will keep talking. But with an abundance of words comes an abundance of opportunity for error.

The same is true in negotiations. Once you state your salary and compensation package requirements, be quiet. If the person you are speaking with gets silent, you remain silent with him or her. Do not fill the pregnant pause by lowering your requirements or awkwardly adding chatter because you are uncomfortable with silence. Refuse to fill the pregnant pause.

12. Be Honest

When you are negotiating for a new position, be clear with yourself about what you need. Be honest with yourself so that you can be honest with others.

If the offer represents 70 percent of what you want, do not discard the 30 percent that you are not receiving. If you are honest, you can make an informed decision about whether the position is indeed in your best interest or whether you should open yourself up for other opportunities.

If you can be mindful of these points and utilize these tactics, I am confident you will negotiate in a manner that gets you and the other party what you both truly need. You can negotiate like a pro and get the life that you deserve.

More Resources About Workplace Communication

Featured photo credit: rawpixel via unsplash.com

Reference

[1] Harvard Business Review: Negotiating with Emotion

More by this author

Jennifer R. Farmer

An author and public relations expert specializes in helping socially-conscious entrepreneurs, celebrities and activists

9 Powerful Techniques for Building Rapport with Anyone How to Be a Good Leader and Lead Effectively 5 Key Traits of a Charismatic Leadership 10 Powerful Ways to Influence People in a Positive Way 10 Signs of a Bad Boss and How to Deal with Them

Trending in Social Animal

1 Can a Dysfunctional Family Become Functional? 2 How to Tell the Social Anxiety Symptoms from Signs of Introversion  3 How to Surround Yourself With Positive People 4 How to Master Effective Communication Skills at Work and Home 5 14 Helpful Tips for Single Parents: How to Stay Sane While Doing it All

Read Next

Advertising
Advertising
Advertising

Last Updated on November 11, 2019

Can a Dysfunctional Family Become Functional?

Can a Dysfunctional Family Become Functional?

A dysfunctional family is more than disagreement or constant arguments. Anything from plain neglect, to abuse and even verbal and physical violence is the everyday experience of those who are part of a dysfunctional family.

You know how this looks:

  • Parents constantly comparing children.
  • Siblings in conflict because of tolerated bullying.
  • Domestic violence.
  • Adultery…
  • And many others.

For all the members, this will mean emotional pain and even trauma; which, in case it doesn’t get resolved, will have a detrimental effect on the individual’s personality and development.

Needless to say, the younger members are the most vulnerable, but that doesn’t mean the parents are out of danger, as most commonly the parents play the roles of abuser-codependent, and in some cases, both parts inflicting pain on one another.

Most like to think these problems stem from deep-seated issues, and that therefore it’s pretty much impossible to deal with them.

This is only true for families not willing to do what it takes, for if only a single member is determined and knows how to do it, the whole family can do a lot of progress.

In this article, I’ll break down for you the basic steps of fixing a dysfunctional family. Although it may seem hopeless, it is possible to turn things around.

If you have ever felt in this position, or if you know somebody who is, this article is for you.

How to fix a dysfunctional family

In a few words the solution for a dysfunctional family lies in dropping the ego, focusing on the solution, switching blame for responsibility and doing the work as a unity, for the good of the whole family.

And this will accomplish things you once only saw as a dream.

Dropping the ego? Switching blame for responsibility? Doing the work? What does all this mean?

It’s simple. In a nutshell, it’s that which will allow you to turn a dysfunctional family into a functional one.

Let’s take a look at how exactly this can be done. And near the end we will also talk about what you can do in a dysfunctional family with cynical traits.

Dysfunctional families where not only problems are well-known, but also nobody seems to want a fix or openly decide to perpetuate the harmful behaviors. Such as the case of abuse and physical violence.

There is also a solution for these, it’s just not what you are expecting…

Dysfunctional… Or just average?

Most families are dysfunctional, though at varying degrees of dysfunctionality.

The milder cases, are just marked by “typical” comically-shrouded bullying or lack of interest in other members’ development or wellbeing.

You can know a family is dysfunctional if their interactions are anything different than cooperation, solidarity, care and support. But let’s get more specific…

A dysfunctional family is one in which members directly or indirectly suffer emotional and/or physical harm inflicted by other members of their family. Most commonly, perpetrated by the parents.

Even harmful actions as “passive” as neglect, which is inflicted by inaction rather than action, signifies a dysfunction within the family.

Dysfunctional families have conflicts such as:

  • Unrealistic expectations
  • Lack of interest and time spent together
  • Sexism
  • Utilitarianism
  • Lack of empathy
  • Unequal or unfair treatment
  • Disrespect towards boundaries
  • Control Issues
  • Jealousy
  • Verbal and physical abuse
  • Violence and even sexual misconduct or abuse

You may think a dysfunctional family has very little or nothing to do with personal productivity, but you would be wrong in thinking this way…

If a person is not emotionally well, she will not be able to perform as desired, as the emotional harm that has been inflicted will hinder everyday performance in the way of inability to concentrate, lack of mental clarity and low levels of inspiration, motivation and discipline.

Having a functional family does exactly the opposite: It creates productive members with no emotional baggage.

How to turn it around

When you’re part of a dysfunctional family you know it. You can quickly identify in other members the behaviors and conflicts that create the dysfunction.

But just in case you’re having trouble telling functional from dysfunctional I will tell you the following:

One of the easiest ways you can recognize if you are in a dysfunctional family is to survey your won feelings.

We often overlook this, but have you stopped to ask yourself how you feel?

Advertising

As cheesy as it may sound it really sheds a lot of light on the subject.

What behaviors, actions and attitudes in your family you wish were better?

Do you think certain behaviors and actions from your family marked you in the past?

Sadly, we cannot go back to the past to correct it. But we can do a lot in the present…

Correction is possible

In order to fix a dysfunctional family, you must start by putting an end to the behaviors and actions that are affecting you.

Verbalize it.

All members of the dysfunctional family have one issue in common: They don’t put a stop to the harm.

Whenever you feel your boundaries being overstepped there is just one single word you have to remember: STOP.

This is the door to a better, more functional family, because after this, comes the fix.

But first you have to identify and make others know where exactly lies the problem.

So go ahead and fearlessly start with “Stop”, followed by your expression of dissatisfaction.

Putting it to work in real life

In real life it would be something like this:

“OK, stop! Every time you belittle me I feel you don’t care. I need attention and respect, and it is your responsibility as my family to provide them to me”

Or:

“Stop. When you compare me with my cousin it hurts, I feel like I don’t matter and that’s not ok. I ask you to stop doing it.

Or:

“Please stop. When you start yelling all respect is lost and it turns into a battle of who can do it louder. Don’t raise your voice and let’s work this out the way humans do”.

As you can see, here you start by putting a stop to the toxic behavior when it arises. And afterwards you verbalize why it’s wrong and what needs of you need to be fulfilled.

This is what you have to remember:

1-Stop.

2-Why it’s wrong?

3-What you need.

And this will also work well in case you need to do it for another family member.

It’s a family thing

A dysfunctional family cannot be fixed by one member alone.

Yes, a single member can initiate progress and be the leader of the change. But in order to completely become functional all members must contribute to the solution.

In other words, you will need cooperation…

So don’t be afraid of asking for it!

Approach your family member and ask to be listened.

Advertising

We sometimes feel our needs are “not that important” or we simply believe they won’t listen. But thinking like this would be like being defeated at an unfought battle.

You will be amazed by how much people listen when you voice your needs, especially if it implies showing yourself open, vulnerable and in need.

It’s not a free-for-all battle

In order to get your family to cooperate, first you must fix your individual relationships with every member of the family. Remember: Relationships are always between two people, and two people only.

No matter how complex, the quality of a multi-member relationship (like a family) will always depend on the quality of the individual relationships.

Once you have straightened the relationship with every member of the dysfunctional family you will be able to better communicate with other members and help in the betterment of their individual relationship.

And this is where we will talk about the fix itself. The one I mentioned in the introduction…

The method

1. Drop the ego

Wherever there is conflict there is ego.

You cannot fix a relationship where there is ego, because the ego will want to win. Always. Yours and the other person.

Ego craves control and satisfaction, and in many cases, to establish dominance.

What does this have to do with a dysfunctional family? Everything. Ego will interfere with every plan you have to fix it.

It will make people suborn and defensive. And it will also make them drop responsibility. This is why, the first step is to drop the ego.

After you make sure you are not going to allow your ego to interfere you must work to make the other person do the same. How? By speaking from the heart…

Tell the other person how important all this is to you.

Tell the other person that it’s not a matter of arguing, but just working things out together.

Point out how it is not possible for you to do it alone.

And ask for sincere attention without any desire of opposition, because what you are doing is by no means in the hopes of harming the other person, but just to better the relationship and stop the damage being dealt to you.

You will have to point out the mistakes you need corrected, that’s for sure. And that leads me to the next point…

2. Not blame, but responsibility

When talking about others’ mistakes we often use an accusatory tone. And that’s natural, it’s what things should be like if ego was not present.

But since we are all creatures of ego, this immediately brings the shields up. And then unsheathes the swords…

When we blame others they automatically enter a defensive state, and this only leads to a failed negotiation.

What you need to do is to shift from blame to responsibility. And even that will have to be done carefully!

Instead of telling them off or demanding change or complaining, calmly point what the problem with their behavior is.

As much as this feels contradictory, also make them feel understood. You know how difficult it is to accept a mistake, so just make them feel it’s no big fuzz… which does not mean it’s ok, but it takes tension off.

You will do something like this:

“Hello dad. Can I talk with you for a minute? I really need to tell you something.

I have been feeling pretty sad lately and I know this is something you do care about.

You see, whenever I talk about my accomplishments you mention something else that makes my achievement pale in comparison.

I know you don’t do this intentionally and I know you might have not realized this until now, but I want to let you know this really brings me down.

Advertising

It would mean a lot to me if you could stop doing it, and it would help better our relationship, because this has already forced me to distance myself from you. And I don’t want that, I want a good, healthy relationship with you”

What happened here?

We started off with making it something important, something that needs both time and attention. Then we openly show ourselves vulnerable, just as we are.

We also mention why he should listen, and shove our feelings there again, because they are important.

We describe the issue with no attachment and with no hostile intention. It’s just a description.

And then we take the blame off. Just before we assign responsibility without actually saying it.

You are not blaming him directly, but you are pointing out the inevitable fact that his actions are causing a dysfunctionality. He is now responsible for changing.

This is what “switching blame for responsibility” means. What comes next? Doing the work!

3. Doing the work

What would any of this mean if, in the end, nothing changes? Exactly, nothing!

This is why you must follow up with every change that needs to be done.

Do so in a manner that is not hostile. Bring it up in a casual manner, and emphasizing how you both reached an agreement and how that is important to the family.

If the person doesn’t follow up don’t hesitate to bring it up again, and tell them you feel disappointed that your honest try at it was not listened.

It may even be a subject in itself, and therefore the need for another conversation.

“When you go back to old habits it shows that you didn’t really care about what I said. But back in real life you just reinforce how much contempt you show towards me and my feelings.

I talk with you because I care. Because although it would be easier for me to just distance myself from you I rather do my part in nurturing this relationship.

But there is just so much I can do, if you refuse to do your part I can do nothing else.”

You need very clear and positive communication in order to make this work.

Love is all you need

You must remember that in order for a dysfunctional family to become functional, all the work needs to stem from love.

That is the single one requirement for all this to work: Love.

And what happens if it simply is not there?

What happens if, nobody is willing to do what it takes?

What happens if a member of the family refuses to change and is happy with the harm he or she is dealing?

There is only one thing you can do:

To break away.

Let’s be honest, people, especially adults, are very difficult to change.

There is a Jewish proverb that I love, which sums it up like this:

“We spend the rest of our lives trying to unlearn what we learned before we were 7”

If you find it very hard to change the very traits that make your family dysfunctional or if it’s simply impossible, you still have a card up your sleeve…

Advertising

Although nobody likes to beak away from family members, we must remember we have a responsibility with ourselves as individuals, before any relationship with anyone.

You have the responsibility of making yourself happy and free. Because you matter as an individual, regardless of any relationships you have, be it family, friendship or romantic.

Putting distance

So in case you are dealing with a family member who is simply unwilling to change take both physical and emotional distance.

What do I mean?

Learn, first, to take their damage in a detached manner.

Don’t let it hurt you further. Instead take a deep breath and distance yourself emotionally.

Don’t be attached to feelings such as “Why doesn’t she love me?” or “What did I do to deserve this?” or “If he wasn’t like that my life would be perfect”.

Simply refuse to keep participating in the emotional downward spiral and accept, even if it’s painful” that there is nothing you can do. Accept that even without that relationship you are whole, you are worthy of love and respect.

They are their responsibility and you are yours. So decide what is best for you.

Realize it only comes down to two possibilities:

I keep the relationship and therefore accept the abuse. Or…

I choose my peace of mind.

And don’t let your mind fool you. We often think that since we all are imperfect, we must take the good and the bad behaviors of people. And we are especially forgiving towards our family…

Well, guess what? We are also responsible adults who are aware and must own to their acts. Never excuse abuse or violence or transgression towards you or anybody else.

Choose your happiness and if possible, also distance yourself physically, as it will increase your peace of mind tenfold.

How to prevent it

There are two key concepts you must bear in mind in order to prevent the dysfunctionality of a family:

  • To be completely aware of one’s own mistakes and not allow them to impact others and…
  • To make sure our SO’s are also on the same channel before creating a family (i.e. having children)

Dysfunctional families are the product of irresponsible paternity, for the decades-long unresolved emotional conflict ends up surfacing in the family inevitably, and it will for sure harm those who least deserve it: Innocent children.

You may notice we went from talking about family, to talking about individual relationships, to talking about you. We went from “them” to “us” to “me”.

Why? Because in the end you have the power to fix a dysfunctional family. To correct the mistakes you have in yours and to prevent dysfunctionalities if you don’t have a family but plan to create one.

Priorities and clear thought

You may be part of a dysfunctional family, but that does not mean you are powerless or that you have to suffer the consequences.

You learned today how it’s all a matter of priorities and thinking clearly.

You learned that, if love exists, everything is possible. You learned that even when there is no love and no fix for your dysfunctional family, there are still things you can do. It’s a matter of choosing your peace, because you deserve it.

Everything will be better if you apply this knowledge. If you talk to that problematic family member. If you help them see the harm they are doing. If you make sure they do change and treat you the way you need to be treated…

If you choose yourself over that toxic family member. If you refuse to justify the harm that others can do to yourself. If you realize the most important relationship you have is with yourself.

And lastly, that you also have to be aware of your actions and be open to criticism. Because we might be unknowingly harming others. And that would be us creating a dysfunctionality. Don’t allow it to happen.

Dysfunctional families are not impossible to fix. It just takes love, cooperation and responsibility.

But if you tried and those elements are not present, just choose yourself instead.

Featured photo credit: Xavier Mouton Photographie via unsplash.com

Read Next