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The Killer Formula to Make Your Argument Convincing

The Killer Formula to Make Your Argument Convincing

What do you expect when you enter into a negotiation? Do you expect to win, lose, or settle? One thing you can expect is to expect the unexpected. Many of us think we enter a negotiation thinking we must settle, but what if you knew a strategy to increase the likelihood of winning every time?

Think of this in the form of an analogy. If your emotions were the buttons on a remote control, would you give the remote to the person you are negotiating with? If the person does possess the remote control, then you better know the buttons. [1]

Let’s take a look at the strategy to win in every negotiation and how you can use it.

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The Winning Formula = Emotion + Logic + Repetition

What tactics would Aristotle have used during a negotiation? Well, he actually told us what he would use. They are The Modes of Persuasion: Aristotle referred to his ethical strategy as Ethos + Pathos + Logos (Appeal to Authority + Appeal to Emotion + Appeal to Logic). Similarly, Maria Ploumaki informs us that the elements to the art of negotiation include: Emotion + Logic + Repetition. She says that cold facts and evidence alone will not be as appealing as presenting your ideas within a emotional appeal. [2]

Ploumaki sees negotiation as a combination lock, where we have 3 rotating dials (Emotion + Logic + Repetition). By understanding these elements, we will have a better chance of remaining calm when we find ourselves in a defensive position. She compared this to someone pushing us from the side as we are walking toward a destination. When this happens, we are typically forced off our destination. What we should do is immediately stop, stay calm, and reposition ourselves toward the original target.

Let’s look at each of the elements in details:

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1. Utilize emotions for a successful negotiation.

Chris Voss is a former negotiator for the FBI and author of the book Never Split the Difference. Voss developed his negotiating skills in tense situations, situations where lives were literally on the line. Where most people liken negotiating to keeping a poker face, Voss uses a different approach and strives to influence people’s emotions. In his view, emotions are not obstacles, they are the means to a successful negotiation. Here are 5 techniques he uses to win every negotiation and get what he wants. [3]

  • Mirror words selectively. Simply repeat the last one to three words your counterpart says. Additionally, use what Voss calls the “late night FM DJ voice” and slow the conversation down.
  • Tactical empathy. Voss recommends we list the worst things that the other party could say about you and say them before they can.
  • Get to No. Pushing people to a “yes” makes them defensive, so trigger a “no” instead. Voss recommends using no-oriented questions, such as “Is now a bad time to talk?”
  • Get to That’s Right. Voss recommends trying to trigger a “that’s right” response by reaffirming how your counterpart feels. He says the moment you have convinced the other person you understand their feelings is when breakthrough happens.
  • The illusion of control. If you want to gain the upper hand in any negotiation then you must create the illusion of control. Voss recommends forcing the other person to use their mental energy to figure you out. He recommends using questions beginning with “How?” or “What?” in order to elicit this type of energy drain from the other person.

2. Logically approach the situation and make your arguments presentable.

Logic alone will not work. It’s not just the facts, perception changes the way we see things. I am reminded of a quote from Albert Einstein

“Not everything that can be counted counts; not everything that counts can be counted.”

Let’s take a look at 4 actionable steps in order to get what we want during a negotiation. [4]

  • Assess. We must first assess the situation by conducting a cost/benefit analysis. Ask yourself if you have any influence over the final outcome.
  • Prepare. Before starting any negotiation, first try to understand what you are attempting to achieve. Then try to understand your counterparts’ true interests.
  • Engage. Every dispute or negotiation involves information. Neale encourages us to look at disputes as opportunities to negotiate as we have information they want.
  • Package it. Always package your issues. Do not negotiate issue by issue; instead, propose alternative solutions to your counterpart through packages. Neale recommends using If-Then language, such as: “If I give you this, Then I get…”

3. Never allow your buttons to be pushed and repeatedly bounce back.

People are eventually persuaded if something happens often enough. This is the repetition principle and it works. Our brains are awesome pattern-matchers and repetition creates a pattern.[5] Let’s take a look at how Ploumaki uses repetition.

  • Expect the unexpected. It doesn’t matter how many negotiations you have been a part of, they will all be different. Always enter a negotiation expecting the unexpected to occur, because it will.
  • Leave your comfort zone. The moment you feel comfortable is the moment you get in trouble. This is also when you stop developing. You will never win in your comfort zone.
  • Never be left without options. Be willing to back away from any negotiation. There might exist constraints limiting the other party; however, these may change over time. What’s not negotiable today may be negotiable tomorrow. [6]
  • Always act, never react. Prepare for tough question during a negotiation and don’t hide from them. Most importantly, remember what people do is their choice, how you react is your choice.

To consistently make the formula work, separate a good deal from a bad deal.

Stanford Professor Margaret Neale provides a way to win in any negotiation through accessing the situation. She informs us that the goal of negotiation is not to get a deal, but to get a good deal. We must know what separates a good deal from a bad deal. To do this, we need 3 pieces of information. [7]

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  1. What is the alternative? Think about what would happen to you if the negotiation fails. The person with the better alternative will typically win.
  2. What is our reservation price? Neale says that this is our point of indifference or our bottom line. You must know what yours is.
  3. What is our aspiration? Neal informs us that this is the most important, yet the most overlooked piece of information. This is our optimistic assessment of what we think we can achieve during the negotiation.

If you remember anything from this formula, always remember the importance our emotion plays in any negotiation.

“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou

Lastly, think of your negotiation as a deck of cards and ask yourself one simple question… Who holds the high card?

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Featured photo credit: Flaticon via flaticon.com

Reference

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Dr. Jamie Schwandt

Lean Six Sigma Master Black Belt & Red Team Critical Thinker

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Last Updated on December 7, 2018

10 Steps For Success: Applying The Power Of Your Subconscious Mind

10 Steps For Success: Applying The Power Of Your Subconscious Mind

How big is the gap between you and your success?

What is the difference between successful people and unsuccessful people?

It is as simple as this: successful people think and talk about what they are creating, and unsuccessful people focus on and talk about what they’re lacking.

So how do you bridge that gap between wanting success and having your success? Let’s make an important distinction. You see, there is a big difference between “Wanting” and “Having” something.

Wanting: means lacking or absent. Deficient in some part, thing or aspect.

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Having: means to possess, to hold, to get, to receive, to experience.

You can have one OR the other, but not both at the same time with any particular object of your desire. You either have it or you don’t.

When it comes to your subconscious, if you’re focusing on the “wanting”, i.e. the not having, guess what, you will build stronger neural networks in your brain around the “wanting.” However, through the power of your subconscious mind, you can focus on the “having” as if it has already happened. Research has shown that your brain doesn’t know the difference between what you’re visualizing inside your mind versus what is happening out there in your reality.

This is a regular practice of elite athletes. They spend as much timing creating the internal mental imagery of their success playing out as they do actually physically practicing. This helps create both the neural pathways in their brain and the muscle memory to consistently deliver on that success.

Here are 10 “brain hack” steps for success that you can take to create your version of a happy life. Make these steps a regular habit, and you will be astonished at the results.

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Step 1: Decide exactly what you want to create and have

This is usually the biggest problem that people have. They don’t know what they want and then they’re surprised when they don’t get it.

Step 2: Write down your goal clearly in every technicolor detail

A goal that is not written down is merely a wish. When you write it down in full detail, you signal to your subconscious mind that you really want to accomplish this particular goal.

Step 3: Write your goal in simple, present tense words

…that a three year old can understand on a three-by-five index card and carry it with you. Read it each morning after you awake and just before you go to sleep.

Step 4: Backwards planning

See your goal achieved and identify all the steps required that it took to bring it to life. Making a list of all these steps intensifies your desire and deepens your belief that the attainment of the goal is already happening.

Step 5: Resolve to take at least one step every day from one of the items on your list

Do something every day, even if it is just one baby step, that moves you toward your goal so you can maintain your momentum.

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Step 6: Visualize your goal repeatedly

See it in your mind’s eye as though it were already a reality. The more clear and vivid your mental picture of your goal, the faster it will come into your life.

Step 7: Feel the feeling of success as if your goal were realized at this very moment

Feel the emotion of happiness, satisfaction, and pleasure that you would have once you have achieved your goal. Visualize and feel this success for at least 20 seconds at a time.

Step 8: “Fake it till you make it!”

Confidently behave as if your subconscious mind was already bringing your goal into reality. Accept that you are moving toward your goal and it is moving toward you.

Step 9: Relax your mind

Take time to breathe, pray or mediate each day. Disengage the stress response and engage the relaxation response. A quiet state of mind allows your brain to access newly formed neural pathways.

Step 10: Release your goal to your subconscious mind

When you turn your goal over to the power of the universe and just get out of the way, you will always know the right actions to take at the right time.

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Starting today, try tapping into the incredible power of your subconscious mind.Start with just one goal or idea, and practice it continually until you succeed in achieving that goal. Make it a game and have fun with it! The more lightly you hold it, the easier it will be to achieve. By doing so, you will move from the “positive thinking” of the hopeful person to the “positive knowing” of the totally successful person.

Hit reply and let me know what you’re creating!

To your success!

Featured photo credit: use-your-brain-markgraf via mrg.bz

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