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How to Make the Best Impression Before You Even Meet the Interviewer

How to Make the Best Impression Before You Even Meet the Interviewer

You’ve filled out all the forms, and you’ve secured your references. You’ve polished your résumé until it has a mirror-like finish. There’s just one piece of the application package that you have to perfect: the cover letter.

According to a 2013 study, the average corporate job opening has 250 applicants.[1] Writing a solid cover letter can be tricky, but doing so can play a pivotal role in you being one of the four to six people per job opening that land an interview. In this competitive environment, you’ll want to showcase your abilities, but you don’t want to seem full of yourself. When you learn how to write a cover letter, you’ll realize that it is possible to demonstrate your qualifications without bragging.

Because you don’t get a second chance to make a first impression!

Your cover letter is your first chance to introduce yourself to the hiring manager. Filling out forms and submitting a CV can tell a hiring committee whether you meet the basic qualifications for the job, but knowing how to write a cover letter can help you show them that you are a good fit for their company. The best cover letters offer further explanations about items on your résumé that may need more description. They can also offer an opportunity for your personality to shine.

While the goal is to get hired, a cover letter can also help hiring managers understand why you would not be the best match for them. Even though rejection feels terrible, being hired for a job for which you are a bad fit is even worse. Be honest, stick to your principles, and the right opportunities will present themselves.

First, do the basics if you don’t want your cover letter to be ignored right away.

There are a few simple things that you can do to make sure that you get a second look from the hiring managers.

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1. Customize the letter.

Job searches involve lots of paperwork, and many applicants make the mistake of streamlining their process by creating a form letter and sending it out to all their potential employers. This is a surefire way to end up in the discard pile. Address the letter to the hiring manager by name. You may have to do some digging on the internet or call the business to find this information. The extra effort is just another way of showing that you care. “To Whom It May Concern” or “Dear Sir/ Ma’am” are appropriate, but they are impersonal.

2. Name the position for which you’re applying.

It is not uncommon for companies to have several job openings at a given time. Be certain that you state which job caught your interest, and how you learned about the position.

3. Keep it concise.

A good cover letter is one page in length, and it generally consists of three to four paragraphs. Keep your font in a professional 12-point style, and use 1″-1.5″ margins so that your letter is easy to read.

4, Use a professional tone.

When in doubt, err on the side of formality. Even if the company appears to have a relaxed culture, you’ll want to put your best foot forward. As much as it can be tempting to include a joke to showcase your amazing sense of humor, it is best to postpone being too comical. Your joke might not translate well in the context of a stack of applications, and it could be misinterpreted by the hiring committee.

5. Use proper grammar.

You’d be amazed at how many applicants submit sloppy work. If a manager’s first impression of you is that you don’t have mastery over grammar and mechanics, it can cast your entire application package in a negative light. Managers will be particularly unforgiving of grammatical errors if the job for which you are applying involves lots of written communication. Have someone proofread your work, and read it aloud to catch typos before you send it.

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Then, write it skilfully if you want to stand out from others.

You only have one page to put your best foot forward. Start by choosing a professional format for your contact information and the hiring manager’s information.[2]

Paragraph 1: Introduce yourself in the first paragraph.

You don’t need to mention personal details such as your marital status or the names of your children. To break the ice, let the manager know where you found the position, and refer to your relevant training.

Example: “When Dr. Norman Jones told me about the GIS Technician opening at your company, I was immediately intrigued. I have been making maps in ArcGIS for the last two years, and I would love to have the opportunity to work for Hazards Mapping Unlimited.”

Paragraph 2-3: Consider the job listing when you are writing this section of your cover letter.

You’ll want to include some specific experiences that relate directly to what they’re looking for in the description.[3] Explain your most relevant experience or a combination of related experiences in more detail. Don’t be afraid to show your enthusiasm.

Example: “In 2016, I held an internship at the South Carolina Emergency Management Division. This experience ignited my passion for hazard mitigation. I was responsible for creating the hazard-assessment maps leading up to Hurricane Matthew’s landfall. These maps, similar to the ones your company generates for its assessments, were used to devise an evacuation plan for the Carolina Lowcountry. From that undertaking, I learned to perform my assessments quickly and efficiently in a high-stakes situation.”

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Space permitting, you have another paragraph in which to tell the manager more about yourself. Perhaps you could include an anecdote about another position from your resume. Connect your experiences to the company’s mission and the job description. Be sure to refer to any relevant qualities that you haven’t mentioned yet. You could also refer to information that demonstrates your knowledge about the industry.[4]

Paragraph 4: This conclusion paragraph is a final opportunity to demonstrate your enthusiasm about the job in question.

Courtesy and professionalism can go a long way when the hiring manager is sorting through candidates.

Example: “I have enclosed my resume and an application form along with this letter. I look forward to the possibility of discussing the GIS Technician position with you further in the future. Thank you for your time and consideration in reviewing my materials.”

Write a closing, and be sure to sign your letter. Note any enclosures that you are including after your signature.[5]

Feel that you’re still at a loss?

Take a deep breath, and realize that there are plenty of resources to help you. Look at some cover letter samples and reach out to people in the industry if that is an option for you. Amy Cuddy’s advice about power poses will be great for when you do land that interview, but it might also be helpful during a writing break if you need to tap into your inner strength.

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Job searches can be stressful. Put your best foot forward in your cover letter, and visualize yourself getting that interview.[6] You’ve got this!

Featured photo credit: Stocksnap via stocksnap.io

Reference

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Angelina Phebus

Writer, Yoga Instructor (RYT 200)

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Last Updated on January 6, 2021

14 Ideas on How to Measure Productivity to Make Progress

14 Ideas on How to Measure Productivity to Make Progress

Everyone has heard the term productivity, and people talk about it in terms of how high it is and how to improve it. But fewer know how to measure productivity, or even what exactly we are talking about when using the term “productivity.”

In its simplest form, the productivity formula looks like this: Output ÷ Input = Productivity.

For example, you have two salespeople each making 10 calls to customers per week. The first one averages 2 sales per week and the second one averages 3 sales per week. By plugging in the numbers we get the following productivity levels for each sales person.

For salesperson one, the output is 2 sales and the input is 10 sales: 2 ÷ 10 = .2 or 20% productivity. For salesperson two, the output is 3 sales and the input is 10 sales: 3 ÷ 10 = .3 or 30% productivity.

Knowing how to measure and interpret productivity is an invaluable asset for any manager or business owner in today’s world. As an example, in the above scenario, salesperson #1 is clearly not doing as well as salesperson #2.

Knowing this information we can now better determine what course of action to take with salesperson #1.

Some possible outcomes might be to require more in-house training for that salesperson, or to have them accompany the more productive salesperson to learn a better technique. It might be that salesperson #1 just isn’t suited for sales and would do a better job in a different position.

How to Measure Productivity With Management Techniques

Knowing how to measure productivity allows you to fine tune your business by minimizing costs and maximizing profits:

1. Identify Long and Short-Term Goals

Having a good understanding of what you (or your company’s) goals are is key to measuring productivity.

For example, if your company’s goal is to maximize market share, you’ll want to measure your team’s productivity by their ability to acquire new customers, not necessarily on actual sales made.

2. Break Down Goals Into Smaller Weekly Objectives

Your long-term goal might be to get 1,000 new customers in a year. That’s going to be 20 new customers per week. If you have 5 people on your team, then each one needs to bring in 4 new customers per week.

Now that you’ve broken it down, you can track each person’s productivity week-by-week just by plugging in the numbers:

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Productivity = number of new customers ÷ number of sales calls made

3. Create a System

Have you ever noticed that whenever you walk into a McDonald’s, the French fry machine is always to your left? 

This is because McDonald’s created a system. They have determined that the most efficient way to set up a kitchen is to always have the French fry machine on the left when you walk in.

You can do the same thing and just adapt it to your business.

Let’s say that you know that your most productive salespeople are making the most sales between the hours of 3 and 7 pm. If the other salespeople are working from 9 am to 4 pm, you can potentially increase productivity through something as simple as adjusting the workday.

Knowing how to measure productivity allows you to set up, monitor, and fine tune systems to maximize output.

4. Evaluate, Evaluate, Evaluate!

We’ve already touched on using these productivity numbers to evaluate and monitor your employees, but don’t forget to evaluate yourself using these same measurements.

If you have set up a system to track and measure employees’ performance, but you’re still not meeting goals, it may be time to look at your management style. After all, your management is a big part of the input side of our equation.

Are you more of a carrot or a stick type of manager? Maybe you can try being more of the opposite type to see if that changes productivity. Are you managing your employees as a group? Perhaps taking a more one-on-one approach would be a better way to utilize each individual’s strengths and weaknesses.

Just remember that you and your management style contribute directly to your employees’ productivity.

5. Use a Ratings Scale

Having clear and concise objectives for individual employees is a crucial part of any attempt to increase workplace productivity. Once you have set the goals or objectives, it’s important that your employees are given regular feedback regarding their progress.

Using a ratings scale is a good way to provide a standardized visual representation of progress. Using a scale of 1-5 or 1-10 is a good way to give clear and concise feedback on an individual basis.

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It’s also a good way to track long-term progress and growth in areas that need improvement.

6. Hire “Mystery Shoppers”

This is especially helpful in retail operations where customer service is critical. A mystery shopper can give feedback based on what a typical customer is likely to experience.

You can hire your own shopper, or there are firms that will provide them for you. No matter which route you choose, it’s important that the mystery shoppers have a standardized checklist for their evaluation.

You can request evaluations for your employees friendliness, how long it took to greet the shopper, employees’ knowledge of the products or services, and just about anything else that’s important to a retail operation.

7. Offer Feedback Forms

Using a feedback form is a great way to get direct input from existing customers. There are just a couple of things to keep in mind when using feedback forms.

First, keep the form short, 2-3 questions max with a space for any additional comments. Asking people to fill out a long form with lots of questions will significantly reduce the amount of information you receive.

Secondly, be aware that customers are much more likely to submit feedback forms when they are unhappy or have a complaint than when they are satisfied.

You can offset this tendency by asking everyone to take the survey at the end of their interaction. This will increase compliance and give you a broader range of customer experiences, which will help as you’re learning how to measure productivity.

8. Track Cost Effectiveness

This is a great metric to have, especially if your employees have some discretion over their budgets. You can track how much each person spends and how they spend it against their productivity.

Again, this one is easy to plug into the equation: Productivity = amount of money brought in ÷ amount of money spent.

Having this information is very useful in forecasting expenses and estimating budgets.

9. Use Self-Evaluations

Asking your staff to do self evaluations can be a win-win for everyone. Studies have shown that when employees feel that they are involved and their input is taken seriously, morale improves. And as we all know, high employee morale translates into higher productivity.

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Using self-evaluations is also a good way to make sure that the employees and employers goals are in alignment.

10. Monitor Time Management

This is the number one killer of productivity in the workplace. Time spent browsing the internet, playing games, checking email, and making personal calls all contribute to lower productivity[1].

Time Management Tips to Improve Productivity

    The trick is to limit these activities without becoming overbearing and affecting morale. Studies have shown that most people will adhere to rules that they feel are fair and applied to everyone equally.

    While ideally, we may think that none of these activities should be done on company time, employees will almost certainly have a different opinion. From a productivity standpoint, it is best to have policies and rules that are seen as fair to both sides as you’re learning how to measure productivity.

    11. Analyze New Customer Acquisition

    We’ve all heard the phrase that “It’s more expensive to get a new customer than it is to keep an existing one.” And while that is very true, in order for your business to keep growing, you will need to continually add new customers.

    Knowing how to measure productivity via new customer acquisition will make sure that your marketing dollars are being spent in the most efficient way possible. This is another metric that’s easy to plug into the formula: Productivity = number of new customers ÷ amount of money spent to acquire those customers.

    For example, if you run any kind of advertising campaign, you can compare results and base your future spending accordingly.

    Let’s say that your total advertising budget is $3,000. You put $2,000 into television ads, $700 into radio ads, and $300 into print ads. When you track the results, you find that your television ad produced 50 new customers, your radio ad produced 15 new customers, and your print ad produced 9 new customers.

    Let’s plug those numbers into our equation. Television produced 50 new customers at a cost of $2,000 (50 ÷ 2000 = .025, or a productivity rate of 2.5%). The radio ads produced 15 new customers and cost $700 (15 ÷ 700 = .022, or a 2.2% productivity rate). Print ads brought in 9 new customers and cost $300 (9 ÷ 300 = .03, or a 3% return on productivity).

    From this analysis, it is clear that you would be getting the biggest bang for your advertising dollar using print ads.

    12. Utilize Peer Feedback

    This is especially useful when people who work in teams or groups. While self-assessments can be very useful, the average person is notoriously bad at assessing their own abilities.

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    Just ask a room full of people how many consider themselves to be an above average driver and you’ll see 70% of the hands go up[2]! Now we clearly know that in reality about 25% of drivers are below average, 25% are above average, and 50% are average.

    Are all these people lying? No, they just don’t have an accurate assessment of their own abilities.

    It’s the same in the workplace. Using peer feedback will often provide a more accurate assessment of a person’s ability than a self-assessment would.

    13. Encourage Innovation and Don’t Penalize Failure

    When it comes to productivity, encouraging employee input and adopting their ideas can be a great way to boost productivity. Just make sure that any changes you adopt translate into higher productivity.

    Let’s say that someone comes to you requesting an entertainment budget so that they can take potential customers golfing or out to dinner. By utilizing simple productivity metrics, you can easily produce a cost benefit analysis and either expand the program to the rest of the sales team, or terminate it completely.

    Either way, you have gained valuable knowledge and boosted morale by including employees in the decision-making process.

    14. Use an External Evaluator

    Using an external evaluator is the pinnacle of objective evaluations. Firms that provide professional evaluations use highly trained personnel that even specialize in specific industries.

    They will design a complete analysis of your business’ productivity level. In their final report, they will offer suggestions and recommendations on how to improve productivity.

    While the benefits of a professional evaluation are many, their costs make them prohibitive for most businesses.

    Final Thoughts

    These are just a few of the things you can do when learning how to measure productivity. Some may work for your particular situation, and some may not.

    The most important thing to remember when deciding how to track productivity is to choose a method consistent with your goals. Once you’ve decided on that, it’s just a matter of continuously monitoring your progress, making minor adjustments, and analyzing the results of those adjustments.

    The business world is changing fast, and having the right tools to track and monitor your productivity can give you the edge over your competition.

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    Featured photo credit: William Iven via unsplash.com

    Reference

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