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5 Phrases Excellent Communicators Always Use At Work

5 Phrases Excellent Communicators Always Use At Work

If you are good at your job, solve problems and can meet deadlines, you may think that is enough. According to a National Association of Colleges and Employers (NACE) survey, there is something missing. Effective communication skills are vital and are at the top of their list.

They list the top 5: communication skills, analytical skills, teamwork skills, technical skills and strong work ethic that employers are looking for. Not that leaders and managers are doing so well on the communication skills battlefront either. They often have to deal with the rather nasty consequences of poor communication when productivity and morale plummet, not to mention lawsuits, some of which stem from a simple breakdown in communication.

“Communication heals most wounds, but when you are amongst those with hidden agendas, they are more like viruses and difficult to cure.”- Glenn Llopis, Forbes magazine contributor.

Here are 5 phrases that skillful communicators will use with maximum effect in the workplace.

1. “Have you had a situation where that strategy worked?”

This is ten thousand times more effective than “No, I honestly think that would not work.” An excellent communicator knows she has to show a certain openness to new ideas. Asking for details of past experience shows a desire to build a team and make joint decisions without destroying trust or morale.

2. “Tell me more, that sounds really interesting”

If the coworker says this, it shows a willingness to listen which is one of the pillars of effective communication. If he chooses to say “If you think that’s bad, let me tell you what happened to me,” he is sending a very strong signal that it is his turn to speak and he has a better idea/proposal/ example to talk about. It is also saying that he wants to dominate the discussion. All these are the telltale signs of a very poor communicator. You can tell that this person is hardly listening at all as he prepares his own perfect example.

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3. “What do you mean when you say…?”

A manager or colleague can give feedback in many ways and they can also repeat exactly what the team member has just said. This sounds rather false. A much better approach is to use the above question and ask more questions to clarify other issues, outcomes and consequences. Also, show that you have really listened at the end by recalling a few of the points raised in a fresh sentence or in action points, if they are feasible.

Skilled communicators will be paying attention to the non-verbal signals they are sending as well. They will avoid crossed arms and look to maintain eye contact. They are not afraid to use appropriate touching. They know that touch is the most powerful of all the non verbal cues.

Did you know that body language conveys more meaning than the actual words we use? Albert Mehrabian is a psychologist who has done some interesting research on this. The message is not so much -watch your language as watch your body language.

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4. “Let me know why you were behind on that deadline so that we can get back on track.”

The clever communicator knows that ticking off a person with “You should work harder at meeting deadlines” is missing the mark almost entirely and comes across as unhelpful. A much better idea is to offer a solution or help to find out what the real problem is. Making suggestions and offering advice is a great way to build bridges which is what communication is all about.

5. “Here are a few points you need to work on before the next sales presentation.”

Very often, critical comments such as “ I’m really disappointed your sales presentation went badly” will be taken as a personal attack and will cause resentment and poor performance. An excellent communicator knows that keeping emotion and opinions out of the equation are far more effective. She starts by praising any good points then gently suggests changes for the next time round. This works just as well when carrying out performance assessments too.

Finally, don’t forget that an over-reliance on email and technology may destroy the wonderful art of communication. Texts and emails are fine for conveying information but when it comes to actually dealing with more sensitive issues, you just cannot beat a face-to-face conversation. That is why no email Friday is such a great idea.

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“No E-mail Friday helps us to remember we really could go over to that person sitting right over there and collaborate more.”- Sara Roberts, President, Roberts Golden Consulting, San Francisco.

Featured photo credit: VFS Digital Design Mexico Intensive/ Vancouver Film School via flickr.com

More by this author

Robert Locke

Author of Ziger the Tiger Stories, a health enthusiast specializing in relationships, life improvement and mental health.

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Last Updated on October 20, 2020

10 Principles for Success to Start Living Your Dream Life

10 Principles for Success to Start Living Your Dream Life

Are you stressed out and overwhelmed, wishing you had more time to do the things that really matter? Are you ready to do something better, something special in your life or your career? If you’re ready to take responsibility for your life, then you need to tap into some principles for success.

Many people—maybe you—stopped following their passion and purpose way too early in life because their talents were ignored, minimized, or shamed. They didn’t have the chops to win an American Idol competition or nab an Olympic gold medal, so they stopped expressing their inborn gifts altogether.

You don’t need to be an award winner to rock your life. Living your dream life is about discovering your superpowers and feeling vibrant and joyful when you use them. It’s about owning what makes you unique and finding like-minded people to support you.

Here are 10 success principles to help you reach your goals and live a rich life on your terms.

1. Get a Hobby to Move Closer to Your Dreams

If you never became a professional dancer or a world-renowned author, it does NOT mean you should stop dancing or writing! These activities make you come alive, even if you “only” do them as favorite pastimes.

Engaging in a hobby is one of the most important success principles you can follow to move closer to your dreams.

When you try something creative for the first time or in a long while, you begin to see opportunities at work and in life that you were unaware of before. You also feel happier and more energized, according to a recent study from New Zealand[1].

Some of my most burned-out executive clients reinvigorated their careers by discovering a creative outlet that refueled them after the workday ended. Research at San Francisco State University shows that having a hobby lowers stress and helps you succeed at work[2].

Give yourself permission to try new things and revisit old passions you gave up long ago. Setting aside just one hour a week for personal exploration can significantly change your life and help you focus on goal setting.

2. Focus on Your Strengths

Did you know that you are more likely to succeed when you develop your natural strengths rather than work on your weaknesses? The problem is that you probably don’t know where your true talents lie.

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Once you understand what makes you tick, you can use these skills at work and your personal life to get more done in less time. If you boost your unique abilities through practice and study, you can accelerate your career and become a leader in a field that matters to you. It’s worth investing in yourself this way.

3. Jumping off a Cliff is NOT Required

Here’s the deal: most people are too afraid to change. When participants first come to my workshops, they tell me they have mouths to feed, bills to pay, and fear that if they follow their dreams, someone will get hurt.

The old saying “leap and the net shall appear” does not comfort them. Because they are hesitant to plunge into the unknown, they believe their only option is to stay put where they are in life. Can you relate?

You do not have to sacrifice the life you have now to start a new one. I was a psychology professor by day and singer by night for years before I transitioned into a full-time music career.

To use this principle for success, take a little time out each week to do what enlivens you through a hobby, volunteer work, etc. Get a feel for it. Is it what you really want? If it’s what you really want to be doing, increase the time you spend doing it and make the transition when the time feels right.

4. Give Your Inner Critic Some Love

The main culprit that keeps you from stepping outside your comfort zone and getting the life of your dreams is KCRP or K-CRAP, the radio station that plays 24/7 in your head. The moment you try to do something interesting with your life, it slaps you down with such chart-topping killer hooks as “Who do you think you are?” and “You’ll never be good enough!”.

Have you ever noticed that KCRP’s mean-spirited DJ sounds like your parents, teachers, bosses, and other authority figures who shut you down creatively? These folks don’t need to stifle you any longer (although they often still do) because your inner critic does it for them. That keeps you stuck in a rut[3].

Silencing your inner critic is one of the best principles for success.

    To break free, try thinking of this DJ as a gruff old grandfather who gives you crap to keep you safe. Remember, this grumpy grandpa is woefully out of touch with the times. Give him a pat on the back for his good intentions, and put your focus back on what makes you come alive.

    This is one of the principles for success that will give you the courage to venture into the unknown where you can dance to the beat of your own drummer.

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    5. Embrace Your Inner Self

    Many of us don’t go after our dreams because we’re afraid people will find out how odd or strange we are. However, our little eccentricities often turn out to be our greatest strengths.

    Odds are that you lost track of your true passions and talents before you were even old enough to know you were getting off-track. You became slowly “adulterated” by learning to:

    • Take on family roles that don’t match who you really are.
    • Spit back what teachers taught you in school rather than risk getting bad grades for being original.
    • Hide parts of yourself that don’t seem acceptable to certain social groups.

    The price for fitting in is that you may wind up leading a life that doesn’t fit you all that well. Your true calling becomes clear when you embrace what makes you different from others and allow yourself to stand out from the crowd, even if it feels awkward. Often, the very qualities you view as your flaws are your greatest gifts.

    Here’s How to Listen to Your Inner Voice for Greater Fulfillment.

    6. See the Bigger Picture to Find Your True Calling

    I cannot stress the importance of this success principle enough. Your true calling is right in front of you, but you may miss it because you’re looking for it in the wrong place.

    To “see” it clearly, try widening your point of view.

    Case in point: Maria felt she needed to retire early from being a police detective, so she could travel abroad. I encouraged Maria to think of ways that she could continue to serve as a law enforcer (a career she loved) and travel overseas at the same time.

    A few months later, Maria landed a job with the United Nations in Bosnia training the local police force to understand and embrace human rights procedures.

    Like Maria, you are an everyday rock star capable of accomplishing greater things than you can imagine. Is what you’re looking for right in front of you, too? Do you have an inkling of what it may be?

    Look beyond your day-to-day activities, your current job, and even the town you live in. View your life from an eagle’s perspective and be open to new possibilities.

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    7. Try a Little Wish-List Magic

    Pretend I’m your fairy godmother, and I give you permission right now to be your most magnificent self. What kind of life would be music to your ears? It doesn’t matter whether it seems unattainable or even downright crazy. Write it down on a wish list.

    What would you like your career, your relationships, your health, your finances, and your spiritual life to be like? Jot down enough details so that your wishes seem tangible to you. Then, look at this list every morning before you start your day and every night before you go to sleep.

    8. Take Breaks to Get Clues About Your Ideal Future

    Did you know that working straight through to a deadline leads to diminishing returns? Research shows that taking a break for 15 minutes every 75 to 90 minutes can help you recharge, refresh your focus, and get more done in less time[4].

    Furthermore, a Stanford study shows that walking increases your creative output by 60 percent. Doing repetitive activities such as walking, running, riding your bike, swimming, and sweeping allow solutions to problems to pop into your mind out of nowhere[5].

    What does this success principle have to do with creating your dream life?

    These mini-breaks allow you to get vital clues for what to do next to attain your ideal future. Plus, you won’t waste precious time and energy getting lost in other people’s agendas.

    9. Take Action on Your Inspired Ideas

    Once an inspired thought pops into your mind, take action.

    This is one of the most powerful principles for success for turning your dreams into reality; the sooner the better. Whatever it is—from calling an old friend to taking a new route home—be sure to do it!

    Pay attention to your oddball hunches. You need to go after what you want, not just dream about it. As comedian Jim Carrey warns,

    “You can’t just visualize and go eat a sandwich.”

    To learn more about how to get off autopilot and take specific actions towards your goals, check out this video:

    10. Count Your Rockstar Moments

    Still not sure you have what it takes to get your dream life? This final success principle is guaranteed to help.

    Make a list of everything you’ve ever accomplished. As you read back through it, put a star next to each item, and let it sink in.

    You’ll be pleasantly surprised by how good you’ll feel about yourself afterward. You’ll also see how effective you’ve been in the past at getting what you want. You’ve succeeded before, and you can succeed again.

    Final Thoughts

    Eleanor Roosevelt said,

    “The future belongs to those who believe in the beauty of their dreams.”

    Following these principles for success will help you find the time and energy to achieve your goals and live with clear intention.

    Stand still, get quiet, and listen. Your life is constantly telling you what you need to do to realize your own rock star potential in life and business. It may be just a whisper now, but the more you pay attention to it, the louder it will get, and the easier it will be to follow.

    More About Success in Life

    Featured photo credit: Rahul Dey via unsplash.com

    Reference

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