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5 Phrases Excellent Communicators Always Use At Work

5 Phrases Excellent Communicators Always Use At Work

If you are good at your job, solve problems and can meet deadlines, you may think that is enough. According to a National Association of Colleges and Employers (NACE) survey, there is something missing. Effective communication skills are vital and are at the top of their list.

They list the top 5: communication skills, analytical skills, teamwork skills, technical skills and strong work ethic that employers are looking for. Not that leaders and managers are doing so well on the communication skills battlefront either. They often have to deal with the rather nasty consequences of poor communication when productivity and morale plummet, not to mention lawsuits, some of which stem from a simple breakdown in communication.

“Communication heals most wounds, but when you are amongst those with hidden agendas, they are more like viruses and difficult to cure.”- Glenn Llopis, Forbes magazine contributor.

Here are 5 phrases that skillful communicators will use with maximum effect in the workplace.

1. “Have you had a situation where that strategy worked?”

This is ten thousand times more effective than “No, I honestly think that would not work.” An excellent communicator knows she has to show a certain openness to new ideas. Asking for details of past experience shows a desire to build a team and make joint decisions without destroying trust or morale.

2. “Tell me more, that sounds really interesting”

If the coworker says this, it shows a willingness to listen which is one of the pillars of effective communication. If he chooses to say “If you think that’s bad, let me tell you what happened to me,” he is sending a very strong signal that it is his turn to speak and he has a better idea/proposal/ example to talk about. It is also saying that he wants to dominate the discussion. All these are the telltale signs of a very poor communicator. You can tell that this person is hardly listening at all as he prepares his own perfect example.

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3. “What do you mean when you say…?”

A manager or colleague can give feedback in many ways and they can also repeat exactly what the team member has just said. This sounds rather false. A much better approach is to use the above question and ask more questions to clarify other issues, outcomes and consequences. Also, show that you have really listened at the end by recalling a few of the points raised in a fresh sentence or in action points, if they are feasible.

Skilled communicators will be paying attention to the non-verbal signals they are sending as well. They will avoid crossed arms and look to maintain eye contact. They are not afraid to use appropriate touching. They know that touch is the most powerful of all the non verbal cues.

Did you know that body language conveys more meaning than the actual words we use? Albert Mehrabian is a psychologist who has done some interesting research on this. The message is not so much -watch your language as watch your body language.

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4. “Let me know why you were behind on that deadline so that we can get back on track.”

The clever communicator knows that ticking off a person with “You should work harder at meeting deadlines” is missing the mark almost entirely and comes across as unhelpful. A much better idea is to offer a solution or help to find out what the real problem is. Making suggestions and offering advice is a great way to build bridges which is what communication is all about.

5. “Here are a few points you need to work on before the next sales presentation.”

Very often, critical comments such as “ I’m really disappointed your sales presentation went badly” will be taken as a personal attack and will cause resentment and poor performance. An excellent communicator knows that keeping emotion and opinions out of the equation are far more effective. She starts by praising any good points then gently suggests changes for the next time round. This works just as well when carrying out performance assessments too.

Finally, don’t forget that an over-reliance on email and technology may destroy the wonderful art of communication. Texts and emails are fine for conveying information but when it comes to actually dealing with more sensitive issues, you just cannot beat a face-to-face conversation. That is why no email Friday is such a great idea.

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“No E-mail Friday helps us to remember we really could go over to that person sitting right over there and collaborate more.”- Sara Roberts, President, Roberts Golden Consulting, San Francisco.

Featured photo credit: VFS Digital Design Mexico Intensive/ Vancouver Film School via flickr.com

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Robert Locke

Author of Ziger the Tiger Stories, a health enthusiast specializing in relationships, life improvement and mental health.

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Last Updated on November 15, 2018

Success In Reaching Goals Is Determined By Mindset

Success In Reaching Goals Is Determined By Mindset

What do you think it takes to achieve your goals? Hard work? Lots of actions? While these are paramount to becoming successful in reaching our goals, neither of these are possible without a positive mindset.

As humans, we naturally tend to lean towards a negative outlook when it comes to our hopes and dreams. We are prone to believing that we have limitations either from within ourselves or from external forces keeping us from truly getting to where we want to be in life. Our tendency to think that we’ll “believe it when we see it” suggests that our mindsets are focused on our goals not really being attainable until they’ve been achieved. The problem with this is that this common mindset fuels our limiting beliefs and shows a lack of faith in ourselves.

The Success Mindset

Success in achieving our goals comes down to a ‘success mindset’. Successful mindsets are those focused on victory, based on positive mental attitudes, empowering inclinations and good habits. Acquiring a success mindset is the sure-fire way to dramatically increase your chance to achieve your goals.

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The idea that achieving our goals comes down to our habits and actions is actually a typical type of mindset that misses a crucial point; that our mindset is, in fact, the determiner of our energy and what actions we take. A negative mindset will tend to create negative actions and similarly if we have a mindset that will only set into action once we see ‘proof’ that our goals are achievable, then the road will be much longer and arduous. This is why, instead of thinking “I’ll believe it when I see it”, a success mindset will think “I’ll see it when I believe it.”

The Placebo Effect and What It Shows Us About The Power of Mindset

The placebo effect is a perfect example of how mindset really can be powerful. In scientific trials, a group of participants were told they received medication that will heal an ailment but were actually given a sugar pill that does nothing (the placebo). Yet after the trial the participants believed it’s had a positive effect – sometimes even cured their ailment even though nothing has changed. This is the power of mindset.

How do we apply this to our goals? Well, when we set goals and dreams how often do we really believe they’ll come to fruition? Have absolute faith that they can be achieved? Have a complete unwavering expectation? Most of us don’t because we hold on to negative mindsets and limiting beliefs about ourselves that stop us from fully believing we are capable or that it’s at all possible. We tend to listen to the opinions of others despite them misaligning with our own or bow to societal pressures that make us believe we should think and act a certain way. There are many reasons why we possess these types of mindsets but a success mindset can be achieved.

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How To Create a Success Mindset

People with success mindsets have a particular way of perceiving things. They have positive outlooks and are able to put faith fully in their ability to succeed. With that in mind, here are a few ways that can turn a negative mindset into a successful one.

1. A Success Mindset Comes From a Growth Mindset

How does a mindset even manifest itself? It comes from the way you talk to yourself in the privacy of your own head. Realising this will go a long way towards noticing how you speak to yourself and others around you. If it’s mainly negative language you use when you talk about your goals and aspirations then this is an example of a fixed mindset.

A negative mindset brings with it a huge number of limiting beliefs. It creates a fixed mindset – one that can’t see beyond it’s own limitations. A growth mindset sees these limitations and looks beyond them – it finds ways to overcome obstacles and believes that this will result in success. When you think of your goal, a fixed mindset may think “what if I fail?” A growth mindset would look at the same goal and think “failures happen but that doesn’t mean I won’t be successful.”

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There’s a lot of power in changing your perspective.

2. Look For The Successes

It’s really important to get your mind focused on positive aspects of your goal. Finding inspiration through others can be really uplifting and keep you on track with developing your success mindset; reinforcing your belief that your dreams can be achieved. Find people that you can talk with about how they achieved their goals and seek out and surround yourself with positive people. This is crucial if you’re learning to develop a positive mindset.

3. Eliminate Negativity

You can come up against a lot of negativity sometimes either through other people or within yourself. Understanding that other people’s negative opinions are created through their own fears and limiting beliefs will go a long way in sustaining your success mindset. But for a lot of us, negative chatter can come from within and these usually manifest as negative words such as can’t, won’t, shouldn’t. Sometimes, when we think of how we’re going to achieve our goals, statements in our minds come out as negative absolutes: ‘It never works out for me’ or ‘I always fail.’

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When you notice these coming up you need to turn them around with ‘It always works out for me!’ and ‘I never fail!’ The trick is to believe it no matter what’s happened in the past. Remember that every new day is a clean slate and for you to adjust your mindset.

4. Create a Vision

Envisioning your end goal and seeing it in your mind is an important trait of a success mindset. Allowing ourselves to imagine our success creates a powerful excitement that shouldn’t be underestimated. When our brain becomes excited at the thought of achieving our goals, we become more committed, work harder towards achieving it and more likely to do whatever it takes to make it happen.

If this involves creating a vision board that you can look at to remind yourself every day then go for it. Small techniques like this go a long way in sustaining your success mindset and shouldn’t be dismissed.

An Inspirational Story…

For centuries experts said that running a mile in under 4 minutes was humanly impossible. On the 6th May 1954, Rodger Bannister did just that. As part of his training, Bannister relentlessly visualised the achievement, believing he could accomplish what everyone said wasn’t possible…and he did it.

What’s more amazing is that, as soon as Bannister achieved the 4-minute mile, more and more people also achieved it. How was this possible after so many years of no one achieving it? Because in people’s minds it was suddenly possible – once people knew that it was achievable it created a mindset of success and now, after over fifty years since Bannister did the ‘impossible’, his record has been lowered by 17 seconds – the power of the success mindset!

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