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10 Tips for Giving Feedback That Will Build a Team You Love to Work With

10 Tips for Giving Feedback That Will Build a Team You Love to Work With

You will find that you love working with your team when you commit to supporting and developing their work and their growth. The only way to do this? Give excellent feedback.

Here are 10 critical tips every manager must use to build a team that is a pleasure to work with:

1. Your feedback is your product.

If you are a master brewer, you put time, energy, and expertise into creating the best beer possible. That beer is your product, and you constantly look for ways to improve. When you are a manager, your product is your feedback. Put as much effort into producing and improving the feedback you give. As you improve your product delivery, your team will improve theirs, too.

2. Before giving feedback, set clear expectations.

Technically, it’s not feedback unless you gave your team clear expectations. It’s not fair or relevant to hold someone accountable for a specific objective or procedure when they didn’t know about it. You can’t assume they know. You must be clear and specific, and share the rationale of each objective to improve buy-in.

If you recognize that clear expectations are missing in your team, it’s not too late. Pull your team together, take responsibility (see Tip#9), and set clear expectations, in writing preferably.

3. Reinforce the foundation before you remodel.

Giving positive feedback reinforces the foundation of any working relationship. When I know that you value the work I do and that you trust and respect me, I can feel coached on my development, not attacked for my shortcomings.

It has been proven in multiple research studies that the most effective feedback is given in a ratio of at least seven positives to one corrective message. Every human has a genuine need for approval. Corrective feedback, no matter how well delivered or deserved, takes a significant toll on our sense of approval. Too much correction without reinforcing and people start feeling resentful. Then they may under-produce to regain a sense of control or because they don’t understand how to regain approval.

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Develop a habit of giving specific positive feedback as a habit. It’s doesn’t take much time to say, “Hey, I appreciate your work on the sales report.” If you write it on a sticky note, it has three times the impact, too!

4. Look for the flaw in the system first.

Before giving corrective feedback, investigate the system. This may take more of your time on the front end. However, it will save you from firing, re-hiring, and training new staff only to discover the same problem arising again. Is the problem in the personnel or in the system the personnel are using to reach the desired outcome? Investigate from multiple perspectives, not just your own.

5. Know the difference between performance and style.

Performance: Does the job get done effectively and efficiently? When giving feedback on performance, use specific measurable observations. Examples: the report was in two hours late; your sales increased by 10%; you have been involved in five safety incidents in the past six months. State clearly what you want to change or continue.

Style: How does the job get done? When giving feedback on style, explore the advantages and disadvantages of the methods used. Examples: you tend to be very social with the customers; you walk in the door right at 9 and leave right at 5; you tend to talk more in meetings than others. Help the person see how the style has benefits and costs, and support them as they consider how changing their style could create more benefits for them and the team.

6. To nip or not to nip…

When do you “nip things in the bud,” coming down with loud and clear correction? General rule: when there is a clear and present danger.

Think of it like driving in a car with someone you care about. Should you yell “Look out!” when he rolls through a stop sign, or when he’s going off the road? If you want to stay in the car, you save the yelling for the major danger.

If he’s frequently rolling through stop signs and it’s your job to help him become a better driver, then you can give some style feedback about the pattern you noticed.

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Otherwise, let the poor guy drive!

7. Choose the right time and place.

There are circumstances when feedback is best given in private and others when feedback is better shared in public. Some feedback is better received right after an event. But there are times when it better to wait a bit before giving feedback.

How do you know? One way is to ask. Talk to each person on your team, and ask them when and where they like to hear different kinds of feedback. Do what you can to honor their preferences. Also, let them know that they can always change their minds.

Pay close attention to your emotional state when giving feedback. High emotion states may not be productive times to give masterful feedback. Give yourself time to process some of the emotion before entering into a feedback-sharing conversation if possible. This may seem to contradict the previous Tip#6 about nipping, so let me explain. In a high emotion state, you can give a clear directive. Then, once you have processed, open up the conversation for more in-depth feedback.

8. Stop serving “Poop Sandwiches.”

A common strategy for giving feedback is often referred to as The Poop Sandwich (G-rated version). People are taught that if they have corrective feedback, they should first say something positive, then give the corrective, then follow-up with positive.

“You’re really great around the office, but your presentations are weak. You’re still doing a good job overall.”

Instead of this rather cowardly tactic, consider being bravely supportive.

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When something isn’t working well, address it specifically and ask for a commitment to change.

“Thank you for your time. In your presentation, I had a difficult time hearing you and there wasn’t enough supporting research to create a convincing case. You are a valuable member of our team, and I want to help you improve. Are you open to working on this?”

If the person won’t acknowledge the problem or isn’t willing to work on improving, then you just identified a bigger problem. If they are willing to change but you don’t have the time or resources to help, find someone who does.

9. Take full responsibility for your actions.

If you want your feedback to lead to improvements on your team, you need to role model how to take full responsibility.

Many managers will take partial responsibility. “I’ll take responsibility, but everyone else played a part in the failure. I still take some of the blame.”

That’s a Gourmet Poop Sandwich.

If you really want to love your team, be bold enough to take full responsibility. “I take 100% responsibility. The buck stops here. I didn’t provide what was needed, and we didn’t get the results we wanted. Let’s look at what happened and learn from it.”

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When the leader sincerely takes responsibility, it gives permission for others to do the same. It creates a culture of solution-finding instead of blame-finding.

10. Create a culture of feedback.

If feedback is only a one-way street, all the previous tips may still fail to create a team you love to work with. You must facilitate a way for your team to share productive feedback with each other. When a team talks behind each others’ backs, it’s a sign that they don’t feel supported in a culture of feedback sharing.

Most importantly, you must actively seek and receive feedback from your team. This may be the hardest part (which is why it’s so rare), but it is critical. While many people falsely believe that it’s best when their team fears them, this actually chokes off your team from sharing critical information with you.

Just saying, “My door is always open,” isn’t enough. Go out of your door, or invite each of them in. Ask, “So, what do you see that I’m not seeing? How can I do better?” And listen.

If you need help improving your skills in entering into feedback, find a good coach. It will be the best investment you can make in creating your dream team. We spend more time with our co-workers than we do with our families. Why work with a team you don’t love?

What ‘s been the hardest part of giving feedback for you? Which of these tips will make the biggest change in how you give feedback in your team? Let me know in the comments below.

Featured photo credit: Dunechaser via photopin cc

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Last Updated on September 18, 2019

11 Hard Skills That Will Land You More Career Opportunities

11 Hard Skills That Will Land You More Career Opportunities

Are you looking to move up the career ladder? Or maybe you’re tired of having a “job” and want to start looking for a more permanent career?

Whatever your motivation, you are going to have to learn some new and different hard skills to broaden your opportunities. After all, there’s a very famous quote that says:

“The definition of insanity is doing the same thing over and over again, but expecting different results.” – Albert Einstein

While the insanity part doesn’t really fit here, the overall message is a good one. If you are looking for a different result (career advancement, more money or even a career instead of a job), it’s up to you to make it happen. This is both the good news and bad news!

The good news is that because it’s up to you, you have complete control over it happening. The bad news is that change is hard. Humans are creatures of habit, that’s why we develop routines, and anything that disrupts that routine causes us anxiety. And we will do almost anything to get rid of that anxiety. The overweight person will calm their anxiety by eating that doughnut, the smoker will light up a cigarette to avoid anxiety.

What we want to do with this article is to give you the hard skills you’ll need to reduce that anxiety so you can move up that corporate ladder, make more money or have career instead of just a “job.”

The following hard skills are essential to learn if you want to advance your career. They may not be easy to take up, but definitely worth your effort of learning:

1. Cloud Computing

“Simply put, cloud computing is the delivery of computing services—servers, storage, databases, networking, software, analytics, intelligence and more—over the Internet “the cloud” to offer faster innovation, flexible resources, and economies of scale. You typically pay only for cloud services you use, helping lower your operating costs, run your infrastructure more efficiently, and scale as your business needs change.” Microsoft[1]

There are many different jobs available in the cloud computing world today. They range from architects and developers to data scientists, security pros. Each job is its own specialty and requires a high level of specification for advancement.

This is definitely a hard skill that requires education. But if the tech world and computers are your thing you can make cloud computing a lucrative career.

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2. Data Mining and Statistical Analysis

Again, these are highly specialized fields. Data mining is defined as using large sets of data to look for anomalies and other patterns that can be used to predict future behavior.

Amazon is probably the best known company to use data mining. Have you ever noticed that when you buy something at Amazon, you’ll see a little ad at the bottom that says “customers who bought this also bought…”and it lists 2-3 other items? All of that information comes from data mining, by examining the millions of sales amazon makes they can predict that if you buy item #1 there is a high likelihood that you will buy one of the other items too. T

his not only increases sales for Amazon, but it also serves as a reminder for you that you may need these additional items for your project. This is very valuable information and has a wide range of uses. Although it has a bad reputation and evil sounding name, it is a very useful tool for maximizing productivity and sales.

3. Data Management

All companies today deal with a ton of data! Being able to manage that data in an efficient manor is not only highly prized, but a necessity.

We all have these things on our desks called computers. Unless there is a need for a paper copy, almost all of our data is computerized. Meaning that, in theory it is all at our fingertips. Being able to organize that data so that it’s easily and quickly retrievable is why computers are replacing filing cabinets!

However, just like the old fashion filing cabinet, data management on a computer is only good if it’s well organized. You want to make sure that you are keeping your data well organized so that it’s easy to find when needed. This is a skill that comes easily to some people (are you a person that makes lists? Good!) but with others it will be a skill that needs to be practices. Make sure that this is a discipline you master.

4. Scheduling

Being able to make and keep to a schedule is a very useful tool in both business and life. Effective scheduling means that you can prioritize projects, understand the tools needed to get the job done on time and that you are organized enough to lead people.

An important point here is to write things down! Whether it’s in an old fashion daily or weekly organizer or in a PDA. Have a copy of your schedule available at your fingertips at all times.

5. Financial Skills

These are especially important when looking for that promotion. The higher up the ladder you go, the more you’ll have to deal with things like accounting, budgeting, financial planning and cash flow management.

While you may not need to be an expert at all of these, you should have a good grasp of all of them. This is where taking a few night classes at your local community college is a good idea. You don’t need to become an expert, but brushing up on these skills will help you tremendously.

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6. Research Skills

These are important in all aspects of life, but especially in your work-life.

Are you looking for that first job out of school? Nothing impresses a boss or hiring manager more than someone who has researched the company. Trust me, they deal with people walking in off the street everyday looking for a job, but managers and owners need to see the value in hiring (or promoting) you.

So do your research and have some company specific questions ready to ask. Show that you are interested in working for that company or that position and not just “a” job or the “promotion” because you have seniority or need the money.

If it’s a promotion that you are after, never bad mouth the previous occupant. Instead pick out an example that he/she was good at and explain how you would like to use or expand that policy and how it would enhance the policy changes you’d like to make.

If it’s a new job you’re going for, then make sure to have some company specific questions ready to show that you have done your homework for the new position.

7. Marketing Skills

While marketing a companies products or services has always been a highly sought after skill. In today’s world, it can take on several different forms.

Some of the marketing skills that are highly sought after today include, SEO, Search Engine Optimization, SEM, Search Engine Marketing and marketing campaign management. Familiarity with Google Analytics as well as Word Press are also valuable.

While traditional marketing and branding were focused on advertising and selling. Almost all marketing efforts now a days are focused on the internet.

8. Network Security Specialist

Again, this is a highly skilled position that requires specialized training. But the amount of data that all companies store is significant, and if that data is leaked or stolen, it can costs them millions of dollars in both lost revenue and lawsuits.

So, if you have an interest in network security you will find the field both lucrative and stable.

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9. Communication Skills

At first glance, communication skills may not look like it fits into the category of “Hard Skills” that can help you succeed. But in this ever shrinking world where companies can do business from almost anywhere, communication is more and more important.

Are you bilingual? It really doesn’t matter what language you speak, there’s a company out there looking for someone who speaks that language.

10. Computer Programming

I don’t know about you, but I’m pretty sure that computers are going to be around for a while! As both the hardware and software get more advanced, the need for computer programming is only going to increase.

11. Graphic Design

As of 2018, there were 4.37 million new websites launched.[2] A good number of them will fail because they just aren’t interesting enough visually. The use of templates and replicated websites is only making the problem worse.

Part of the way Google ranks sites is through originality, this almost ensures that replicated sites will never get ranked through Google. So the more original your site is, the more likely people will visit and actually spend time there.

That is what a good graphic designer does. Takes your basic idea and turns it into a website that people actually want to visit.

Embrace the Anxiety That Comes with Change

You know it’s going to be there, you know that you’ll want to give up as you’re learning these new skills but, you’ll also know that the end result is worth the journey.

Here’s a little trick when you’re feeling overwhelmed:

Have you ever met an ex-smoker who was sorry they quit? An ex-drinker or drug user that said life was much better before they quit? These people have gone through some of the most difficult challenges humans can go through including weeks, if not, months of intense physical withdrawal symptoms. They did it because they knew that the pain and anxiety they would experience would ultimately get them to a much better life.

Now what was that complaint you had about attending night-school?

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This is the part everyone hates, everyone thinks night-school, adult education and just generally giving up family and/or spare time. While those are certainly possible ways to develop the necessary skills, they aren’t the only way.

You’ll want to check with your human resources department because depending on the company, a certain degree maybe required in order to even be considered for a position. In those cases, night-school, on-line or some other form of adult education maybe your best route.

But as long as a degree isn’t required, then your options are wide open.

Let’s just say that you’re a sales person interested in becoming the sales manager but, the territory you’ve been given will never produce the sales figures that would make you stand out as a good candidate for sales manager. So how about you start your own side business (don’t compete with your company), but let’s say you enjoy golf.

In this day and age, there are plenty of places that will teach you how to sell products on-line and even set you up with your own website. So you start a site selling golf equipment and accessories (don’t worry, you won’t even have to carry inventory or worry about shipping).

Now, when that sales manager spot opens up, you can explain that even though other salespeople had better numbers than you, it had nothing to do with your sales ability, it was more of a consequence of the territory your were given.

And to prove it, you brought in some information about a side business, you started showing that you’re on target for a sales growth rate of 30% this year. And because you had to do all of the marketing for the business, you came up with some marketing strategies that you can bring to the new job (built-in experience).

The Bottom Line

We’ve put together these 11 hard skills as a way to give yourself a “leg up” on the competition. We’ve tried to make this a mixture of both skills that require a great deal of training, and also ones that you can work on and develop by yourself.

We know that not everyone is cut out to be a cloud computing expert, but we also know that working on and having good scheduling skills will make you a much more desirable candidate for the position!

We also don’t want you to discount the idea of a “side hustle“. Especially for people new to the workforce, having a business that you have started and run successfully shows potential employers that you have initiative, scheduling skills and ambition which can put you well ahead of your competition!

As usual, we hope you found this article both enjoyable and informative. If you did, may we ask that you share it with your family and friends through social media. It really does help us and is greatly appreciated!

More Skill to Help Advance Your Career

Featured photo credit: Kyle Sterk via unsplash.com

Reference

[1] Microsoft Azure: Cloud Computing
[2] Netcraft: December 2018 Web Server Survey

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