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10 Tips for Giving Feedback That Will Build a Team You Love to Work With

10 Tips for Giving Feedback That Will Build a Team You Love to Work With

You will find that you love working with your team when you commit to supporting and developing their work and their growth. The only way to do this? Give excellent feedback.

Here are 10 critical tips every manager must use to build a team that is a pleasure to work with:

1. Your feedback is your product.

If you are a master brewer, you put time, energy, and expertise into creating the best beer possible. That beer is your product, and you constantly look for ways to improve. When you are a manager, your product is your feedback. Put as much effort into producing and improving the feedback you give. As you improve your product delivery, your team will improve theirs, too.

2. Before giving feedback, set clear expectations.

Technically, it’s not feedback unless you gave your team clear expectations. It’s not fair or relevant to hold someone accountable for a specific objective or procedure when they didn’t know about it. You can’t assume they know. You must be clear and specific, and share the rationale of each objective to improve buy-in.

If you recognize that clear expectations are missing in your team, it’s not too late. Pull your team together, take responsibility (see Tip#9), and set clear expectations, in writing preferably.

3. Reinforce the foundation before you remodel.

Giving positive feedback reinforces the foundation of any working relationship. When I know that you value the work I do and that you trust and respect me, I can feel coached on my development, not attacked for my shortcomings.

It has been proven in multiple research studies that the most effective feedback is given in a ratio of at least seven positives to one corrective message. Every human has a genuine need for approval. Corrective feedback, no matter how well delivered or deserved, takes a significant toll on our sense of approval. Too much correction without reinforcing and people start feeling resentful. Then they may under-produce to regain a sense of control or because they don’t understand how to regain approval.

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Develop a habit of giving specific positive feedback as a habit. It’s doesn’t take much time to say, “Hey, I appreciate your work on the sales report.” If you write it on a sticky note, it has three times the impact, too!

4. Look for the flaw in the system first.

Before giving corrective feedback, investigate the system. This may take more of your time on the front end. However, it will save you from firing, re-hiring, and training new staff only to discover the same problem arising again. Is the problem in the personnel or in the system the personnel are using to reach the desired outcome? Investigate from multiple perspectives, not just your own.

5. Know the difference between performance and style.

Performance: Does the job get done effectively and efficiently? When giving feedback on performance, use specific measurable observations. Examples: the report was in two hours late; your sales increased by 10%; you have been involved in five safety incidents in the past six months. State clearly what you want to change or continue.

Style: How does the job get done? When giving feedback on style, explore the advantages and disadvantages of the methods used. Examples: you tend to be very social with the customers; you walk in the door right at 9 and leave right at 5; you tend to talk more in meetings than others. Help the person see how the style has benefits and costs, and support them as they consider how changing their style could create more benefits for them and the team.

6. To nip or not to nip…

When do you “nip things in the bud,” coming down with loud and clear correction? General rule: when there is a clear and present danger.

Think of it like driving in a car with someone you care about. Should you yell “Look out!” when he rolls through a stop sign, or when he’s going off the road? If you want to stay in the car, you save the yelling for the major danger.

If he’s frequently rolling through stop signs and it’s your job to help him become a better driver, then you can give some style feedback about the pattern you noticed.

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Otherwise, let the poor guy drive!

7. Choose the right time and place.

There are circumstances when feedback is best given in private and others when feedback is better shared in public. Some feedback is better received right after an event. But there are times when it better to wait a bit before giving feedback.

How do you know? One way is to ask. Talk to each person on your team, and ask them when and where they like to hear different kinds of feedback. Do what you can to honor their preferences. Also, let them know that they can always change their minds.

Pay close attention to your emotional state when giving feedback. High emotion states may not be productive times to give masterful feedback. Give yourself time to process some of the emotion before entering into a feedback-sharing conversation if possible. This may seem to contradict the previous Tip#6 about nipping, so let me explain. In a high emotion state, you can give a clear directive. Then, once you have processed, open up the conversation for more in-depth feedback.

8. Stop serving “Poop Sandwiches.”

A common strategy for giving feedback is often referred to as The Poop Sandwich (G-rated version). People are taught that if they have corrective feedback, they should first say something positive, then give the corrective, then follow-up with positive.

“You’re really great around the office, but your presentations are weak. You’re still doing a good job overall.”

Instead of this rather cowardly tactic, consider being bravely supportive.

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When something isn’t working well, address it specifically and ask for a commitment to change.

“Thank you for your time. In your presentation, I had a difficult time hearing you and there wasn’t enough supporting research to create a convincing case. You are a valuable member of our team, and I want to help you improve. Are you open to working on this?”

If the person won’t acknowledge the problem or isn’t willing to work on improving, then you just identified a bigger problem. If they are willing to change but you don’t have the time or resources to help, find someone who does.

9. Take full responsibility for your actions.

If you want your feedback to lead to improvements on your team, you need to role model how to take full responsibility.

Many managers will take partial responsibility. “I’ll take responsibility, but everyone else played a part in the failure. I still take some of the blame.”

That’s a Gourmet Poop Sandwich.

If you really want to love your team, be bold enough to take full responsibility. “I take 100% responsibility. The buck stops here. I didn’t provide what was needed, and we didn’t get the results we wanted. Let’s look at what happened and learn from it.”

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When the leader sincerely takes responsibility, it gives permission for others to do the same. It creates a culture of solution-finding instead of blame-finding.

10. Create a culture of feedback.

If feedback is only a one-way street, all the previous tips may still fail to create a team you love to work with. You must facilitate a way for your team to share productive feedback with each other. When a team talks behind each others’ backs, it’s a sign that they don’t feel supported in a culture of feedback sharing.

Most importantly, you must actively seek and receive feedback from your team. This may be the hardest part (which is why it’s so rare), but it is critical. While many people falsely believe that it’s best when their team fears them, this actually chokes off your team from sharing critical information with you.

Just saying, “My door is always open,” isn’t enough. Go out of your door, or invite each of them in. Ask, “So, what do you see that I’m not seeing? How can I do better?” And listen.

If you need help improving your skills in entering into feedback, find a good coach. It will be the best investment you can make in creating your dream team. We spend more time with our co-workers than we do with our families. Why work with a team you don’t love?

What ‘s been the hardest part of giving feedback for you? Which of these tips will make the biggest change in how you give feedback in your team? Let me know in the comments below.

Featured photo credit: Dunechaser via photopin cc

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Last Updated on January 13, 2020

Is It Time for a Career Change? (And How to Make the Change)

Is It Time for a Career Change? (And How to Make the Change)

Are you challenged at work? Do you regret career decisions? Are you happy? If the answer to the questions leads to a negative feeling, it is time to determine next steps.

Many people settle for a career that no longer brings satisfaction. Most will respond by stating, “I am surviving” if a colleague asks them “How’s work?”

Settling for a job to pay bills and maintain a lifestyle is stagnation. You can re-direct the journey of a career with confidence by taking control of future decisions. After all, you deserve to be live a happy life that will offer a work-life balance.

Let’s look at the reasons why you need a career change and how to choose a career for a more fulfilling life.

How to Know if You Need a Career Change?

The challenges of dissatisfaction in a career can have a negative impact on our mental health. As a result, our mental health can lead to the obvious appearance of stress, aging, weight gain and internal health issues.

You deserve a career that will fulfill the inner desire of true happiness. Here are common factors that it is time for you to change your career.

Physical Signs

Are you aging since you started your job? Do you have anxiety? What about work-related injuries?

It feels amazing to receive a pay cheque, but you deserve to work in an environment that brings out the best of you. If the work environment is hazardous, speak to your boss about alternative options.

In the case that colleagues or your boss take advantage of your kindness, feeling the anxiety of fear of losing your job because of a high-stress environment may not be right for you.

Mental Signs

One out of five Americans has mental health issues, according to Mental Health America.[1] In most cases, it is related to stress.

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I remember working at a job in a work environment where harassment was acceptable. I had to walk on eggshells to avoid crossing the line with colleagues. My friends started to notice the difference in that I seemed out of character. It was then that I knew that changing a career to freelancing was the right decision.

Here is a list of mental signs of workplace unhappiness:

  • The tension in your neck
  • Difficulties with sleeping
  • Unable to concentrate
  • High anxiety
  • Depression

If you start to feel your self-esteem is diminishing, it is time to consider if working in a high-stress industry is for you. The truth is, this negative energy will be transferred to people in your life like friends and family.

Are You Sure You’re Not Changing for the Wrong Reason?

Most people that feel they need a career are frustrated with their situation at work. Do you really understand your current situation at work?

The reason it is important to think about the work situation is some people decide to change career for factors that are insignificant. Factors that can potentially change if the person works in a different department or new organization.

Here is a list of unimportant factors to think about before you decide to make the transition:

Desire for an Increase of Salary

The desire for a higher income can persuade some to believe they are in the wrong career. The issue with this is more money requires more time in the office or taking on several positions at a time.

At times, pursuing a high-income role can be the complete opposite of what one is expected. It is what happens when a colleague leaves a company to a new one and returns several years later.

Overnight Decision

Let’s face it. We make overnight decisions when stressed out or disappointed with situations at work. The problem with a quick decision is the negative and positive points is overlooked.

Rejected for a Promotion

I have heard stories of managers that applied ten times for a position throughout a 5-year period. Yes, it sounds to be a lengthy process, but at times, a promotion requires time. Avoid changing a career if you do not see the results of a promotion currently.

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Bored at Work

Think deeply about this point. If you work a job that is repetitive, it is normal to feel bored. You can spice it up by changing the appearance of your desk, socializing with new employees in a different department, joining a leadership committee at work or coming to work with enthusiasm. Sometimes, all it takes is you to change jobs into a fun situation.

A career change can take time, networking, education and the job search process can be a journey. Here is a list of things to consider before making a final decision:

  • How long have you worked in your career?
  • What is the problem at work? Do you work well with the team?
  • Do you receive recognition?
  • Can you consider working in a new department?

If after reviewing your work situation and none of the above recommendations can help, then it’s time to make a career change.

How a Career Change Will Change Your Life

I have a friend that works in the medical industry. She was once a nurse working directly with patients in one of the top hospitals in her area. After five years, she started to internalize the issues with her patients to the point where she felt depressed after work hours. It impacted her relationship with her family and she almost lost herself.

One day, she decided to wake up and take control of her destiny. She started applying for new medical jobs in the office. It meant working on medical documentation of patients which is not an ideal career based on what society expects a medical professional to perform. But she started to feel happier.

It is a classic example of a person that was negatively impacted by issues at work, stayed in the same industry but changed careers.

A career change can fulfill a lifelong dream, increase one’s self-esteem or revive the excitement for one’s work.

You know a career change can be the right decision to make if you experience one or all of these:

  • Working in a negative workplace: Don’t be discouraged. A negative workplace can be changed by working at a new organization.
  • Working with a difficult boss: The challenges of working with a difficult boss can be stressful. All it takes is communication. You can address the issue directly with a manager professionally and respectfully.
  • Feeling lost about what you do: Most people stay at their jobs and settle for mediocrity because of the fear of failure or the unknown. The rise to success often comes with working a tedious role or stepping outside of one’s comfort zone. If you fear the idea of being involved in activities that are new, remember that life is short. Mediocrity will only continue to make you feel as if life is passing you by.

How to Make a Career Change Successfully

The ultimate key to success is to go through a career transition step by step to avoid making the wrong decision.

1. Write a Career Plan

A career plan has a dead line for action steps that includes taking new courses, learning a new language, networking or improving issues at work.[2] A career plan should be kept in your wallet because it will motivate you to keep pursuing the role.

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You can learn how to set your career plan here.

2. Weigh Your Options

If you have a degree in Accounting, write down five positions in this industry of interest. The good news is diplomas and degrees can be used to a variety of roles to choose.

You don’t have to stick to what society holds a top job. In the end, choosing the right role that will make you happy is priceless.

3. Be Real About the Pros and Cons

It is time to be honest about strengths, weaknesses, opportunities and threats in the job market that are impacting the current situation.

A SWOT Analysis of a career can include:[3]

  • Economic factors
  • Direct competition: Is this role in high demand?
  • Location: Do you need to move? If the goal is to work in tech and living in Cincinnati is not realistic, consider moving to San Francisco.
  • Achievements: To stand out from the competition achievements like awards, committee involvement, freelance work or volunteering is a recipe for success.
  • Education: Do you need to go back to school? Education can be expensive. However, online courses, webinars or self-study is an option.

    A career blueprint is the first step to creating realistic goals. A person without goals will be disappointed without a clear direction of what to do next.

    4. Find a Mentor or Career Coach

    A mentor or a career coach that works in the desired position can share the pros and cons of working in the role. Here is a list of questions to ask a mentor:

    • What is required to be successful in the role?
    • What certification or educational development is needed?
    • What are the challenges of the role?
    • Is there potential for career advancement?

    A chat at a coffee shop with a mentor can change your mind about the desire for a career change.

    Find out how to pick a good mentor for yourself in this article: How to Find a Mentor That Will Help You Succeed

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    5. Research Salary

    Some people decide to change careers for a role that pays less or perks like benefits to make up for the difference in previous to potential salary.

    It can reveal the cities throughout the country that offer a higher salary for those that have an interest in relocating for work.

    6. Be Realistic

    If your goal is to move up into an executive position, it is time to be honest about where you are in your career.

    For example, if boardroom meetings, high-level discussions about financials or attending weekly networking events are boring, an executive role may not be right for you. If you are an introvert and working with people every day is nerve wrecking, you need to reconsider a job in sales.

    Ask yourself if you can work in this role for the next five years of your life. If other benefits that come with the role are enticing, other roles are fit that will make you happy.

    7. Volunteer First

    A person that wants to become a manager should take on volunteer opportunities to experience the reality of the position.

    Becoming a committee member to pursue a presidential opportunity can provide a perspective on leadership, maintaining a budget and public speaking.

    Volunteer in a role until you are certain that it is the right opportunity.

    8. Prepare Your Career Tools

    I recommend asking a boss, colleague or mentor for career tools. If you prefer professional assistance, you can seek out resume writing assistance. Here is a list of things to consider when preparing career tools:

    • Online search: Search your name online to see what shows up. I recommend searching images that are on Facebook, Twitter, Snapchat or other sites on a personal account. The last thing you want to realize is the job search is unsuccessful because there is unprofessional content you posted online.
    • Be LinkedIn ready: Recruiters conduct a LinkedIn search to see if the work experience is the same on a resume. Remember to change the wording on LinkedIn from the resume, or it will appear there was no effort put into creating the profile.
    • Portfolio: A portfolio of work is recommended for people that work in the arts, writing, graphic design and other fields. I recommend a portfolio online and one that is available in hand when attending job interviews or networking meetups.
    • Cover letter: A good cover writer will always impress your potential employers. Here’s how to write a killer cover letter that stands out from others.

    Bottom Line

    It takes time to move towards a new career. Pay attention to the physical and mental signs to maintain your health. You deserve to work in happiness and come home stress-free. If you avoid the common mistakes people make, you will find a job and discover the role in a career field that is the best fit with your skillsets.

    Master these action steps and changing career paths will be on your terms to make the best decision for your future.

    More About Career Change

    Featured photo credit: Pexels via pexels.com

    Reference

    [1] Mental Health America: The State of Mental Health in America
    [2] MIT Global Education & Career Development: Make a Career Plan
    [3] Creately: Personal SWOT Analysis to Assess and Improve Yourself

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