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14 Bad Habits That Prevent Inbox Zero

14 Bad Habits That Prevent Inbox Zero

Managing email and the “infamous” Inbox Zero is creating quite a buzz these days.  Many of us have long entrenched email habits that prevent us from reaching max email efficiency.  Instead of processing and getting rid of emails, we tend to hoard them like they are little gold nuggets covered in mud, waiting to be refined.  And, of course, there is a slew of other habits that add to the email pile.

Here are my 14 cents. Let me know if I missed any in the comments section.

Let’s start.

1. Email Window Shopping

How many times have you opened your inbox, only to scroll quickly through the list?  This is a major waste of time.  If you open your email, do something!  Delete, archive, create tasks, reminders, etc.  Just opening and closing your email list is a sure way to never achieving Inbox Zero.

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2. Mark Unread

What’s this all about?  This is one of my favorites and it relates directly to the above mentioned point.  If you open and read an email–make a decision. If you need to do something about it and don’t have time now, create a task with a clear next step.  There is no reason to keep this email in your list; archive it and manage your task list!

3. No Rhythm

The tempo in which you process your emails has a lot to do with the routines you create.  If you don’t set up specific times to process your inbox, you’re allowing fate and impulse to decide for you when it’s going to happen.  Get in the habit of processing email at certain times, and you’ll end up achieving inbox zero multiple times during the day.  Bonus tip: by doing the above, you can also ensure you are alert and have enough energy to process email.

4. Setting Up for Failure

Creating powerful habits helps us to make sure things get done.  A powerful habit is a habit that you miss doing; i.e. if I missed it, I feel compelled to do what I can to correct that mistake. Many of us set a goal to process as many emails as we can; so in essence we are setting ourselves up for failure.  If you change that goal to achieving Inbox Zero twice per day, you’ll get addicted to success.

5. Writing long emails

Another email habit is writing long emails.  People don’t read emails, they browse through them. Do you really think that someone who gets on average 114 emails per day will read a long email?

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Arrange all the emails you’re sending in bullets and make sure that you never send our long emails.  Your prize?  You receive, in kind, shorter emails which will results in less time reading aimlessly.

6. Emotional Emails

Another thing relating to the point above: avoid expressing emotions in emails!  It creates long emails that lead to long replies and a lot of unnecessary correspondence that leads nowhere.  Emails are not a great medium to express emotions; a lot gets lost in the text, and often, the other party takes it out of context leading to, sometimes, disastrous results.

7. Email is not the only option

Sometimes you need to talk face to face or use something called a telephone!  Particularly relating to the above point, if there is an emotional point to convey, a phone call or meeting is best option for this.  Prior to writing an email, spend a second or two to consider if it will be more effective to communicate another way.

8. RE:RE:Re:RE

If you reply to an email that had more than 3 back and forwards, stop!  Something is not working. It’s time to consider a call or face to face meeting.

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9. Reply All

Target only specific people. Don’t CC people who are not relevant to an email just to “keep them in the loop,” unless of course you’re interested in creating more emails. Many times, people who are cc’d on email feel obligated to “contribute” which leads to more emails, delays, and confusion.  Emails, often, are tasks.  Tasks should be given to individuals who are accountable to get them done.  Keeping people in the loop should be done via periodic summary emails or meetings.

10. Gibberish

When writing an email, take your time, and write clearly.  If you email is not clear, guess what?  You’ll be getting at least one email from each recipient asking for clarifications.  Take time to draft, relax, and proofread an email.  Personally, I often draft my emails, and only send them out an hour later.  I find that when I space out the review, I better identify how to improve my response.  Indeed this takes discipline, but it will help minimize clarification emails from your recipients and you’ll be much more appreciated by your peers (and boss).

11. Working without structure

When processing emails, process with a set structure.  Either answers emails from newest to oldest or oldest to newest.  Don’t hop between emails, because in doing so, you are violating a previous rule–don’t read, skip, mark unread.  I like to answer the newest emails first.  It helps me give fast replies to returning emails and impress people who sent me just a few minutes ago an mail ;-).

12. Canned responses

How often do you find yourself re-writing similar emails?  When you process your emails, you tend to bump into emails that you know you’ve written before.  Instead of writing emails again and again, when you identify a certain email pattern, just copy/paste them into an email answers database and process those pesky ‘been there done that emails’ faster.

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13. Spam

I’m sure that overtime, you subscribed probably to at least 50 sites you’re not following anymore. Services like Unroll.me can help you unsubscribe quickly from services that clog your inbox with unnecessary newsletters.  When you see spam, spend the few seconds to unsubscribe; even though it can be painful, doing so will prevent you from seeing hundreds of emails over the course of the next year.

14 Send less emails!

Duh, if you want to receive fewer emails, send less email. Until next time! :)

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Last Updated on July 16, 2019

6 Effective Ways to Enhance Your Problem Solving Skills

6 Effective Ways to Enhance Your Problem Solving Skills

Have you ever thought of yourself as a problem solver? I’m guessing not. But in reality, we are constantly solving problems. And the better our problem solving skills are, the easier our lives are.

Problems arise in many shapes and forms. They can be mundane, everyday problems, or larger more complex problems:

What to have for dinner tonight?

Which route to take to work?

How to fix a project that’s running behind schedule?

How to change from an uninspiring job to a career you’re really passionate about?

Every day, you’ll be faced with at least one problem to solve. But it gets easier when you realize that problems are simply choices. There’s nothing ‘scary’ about them other than having to make a decision.

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No matter what job you’re in, where you live, who your partner is, how many friends you have, you will be judged on your ability to solve problems. Because problems equal hassles for everyone concerned. And people don’t like hassle. So the more problems you can solve, the less hassle all-round, the happier people are with you. Everyone wins.

Why Are Problem Solving Skills Important?

Problem is something hard to understand or accomplish or deal with. It can be a task, a situation, or even a person. Problem solving involves methods and skills to find the best solutions to problems.

Problem solving is important because we all have decisions to make, and questions to answer in our lives. Amazing people like Eleanor Roosevelt, Steve Jobs, Mahatma Gandhi and Martin Luther King Jr., are all great problems solvers. Good parents, teachers, doctors and waiters all have to be good at solving different sort of problems as well.

Problem solving skills are for our everyday lives.

How to Enhance Problem Solving Skills

Most people believe that you have to be very intelligent in order to be a good problem solver, but that’s not true.

You don’t have to be super smart to be a problem solver, you just need practice.

When you understand the different steps to solve a problem, you’ll be able to come up with great solutions.

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1. Focus on the Solution, Not the Problem

Neuroscientists have proven that your brain cannot find solutions if you focus on the problem.[1] This is because when you focus on the problem, you’re effectively feeding ‘negativity,’ which in turn activates negative emotions in the brain. These emotions block potential solutions.

I’m not saying you should ‘ignore the problem,’ instead, try to remain calm. It helps to first, acknowledge the problem; and then, move your focus to a solution-oriented mindset where you keep fixed on what the ‘answer’ could be, rather than lingering on ‘what went wrong’ and ‘who’s fault it is’.

2. Adapt 5 Whys to Clearly Define the Problem

5 Whys is a problem solving framework to help you get to the root of a problem.

By repeatedly asking the question “why” on a problem, you can dig into the root cause of a problem, and that’s how you can find the best solution to tackle the root problem once and for all. And it can go deeper than just asking why for five times.

For example:

If the problem is “always late to work”…

  • Why am I late to work?
    I always click the snooze button and just want to go on sleeping.
  • Why do I want to go on sleeping?
    I feel so tired in the morning.
  • Why do I feel tired in the morning?
    I slept late the night before, that’s why.
  • Why did I sleep late?
    I wasn’t sleepy after drinking coffee, and I just kept scrolling my Facebook feed and somehow I couldn’t stop.
  • Why did I drink coffee?
    Because I was too sleepy at work in the afternoon, not having enough sleep the night before.

So there you see, if you didn’t try to dig out the root of the problem, you may just set a few more alarms and have it beep every five minutes in the morning. But in fact, the problem you need to solve is to quit Facebook surfing endlessly at night so you’ll feel more energetic in the day time, and you won’t even need coffee.

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3. Simplify Things

As human beings, we have a tendency to make things more complicated than they need to be! Try simplifying your problem by generalizing it.

Remove all the details and go back to the basics. Try looking for a really easy, obvious solution – you might be surprised at the results! And we all know that it’s often the simple things that are the most productive.

4. List out as Many Solutions as Possible

Try to come up with ‘ALL POSSIBLE SOLUTIONS’ – even if they seem ridiculous at first. It’s important you keep an open mind to boost creative thinking, which can trigger potential solutions.

Coming from 10 years in the corporate advertising industry, it is drummed into you that ‘No idea is a bad idea’ and this aids creative thinking in brainstorms and other problem-solving techniques.

Whatever you do, do not ridicule yourself for coming up with ‘stupid solutions’ as it’s often the crazy ideas that trigger other more viable solutions.

5. Think Laterally

Change the ‘direction’ of your thoughts by thinking laterally. Pay attention to the saying,

‘You cannot dig a hole in a different place by digging it deeper.”

Try to change your approach and look at things in a new way. You can try flipping your objective around and looking for a solution that is the polar opposite!

Even if it feels silly, a fresh and unique approach usually stimulates a fresh solution.

6. Use Language That Creates Possibility

Lead your thinking with phrases like ‘what if…’ and ‘imagine if…’ These terms open up our brains to think creatively and encourage solutions.

Avoid closed, negative language such as ‘I don’t think…’ or ‘But this is not right…’.

The Bottom Line

There’s nothing scary about a problem when you start to adapt my advice.

Try not to view problems as ‘scary’ things! If you think about what a problem really is, it’s really just feedback on your current situation.

Every problem is telling you that something is not currently working and that you need to find a new way around it.

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So try to approach problems neutrally – without any judgment. Practice focusing on defining a problem, keep calm and not to make things too complicated.

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Featured photo credit: Unsplash via unsplash.com

Reference

[1] Planet of Success: Problem vs Solution Focused Thinking

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