Advertising
Advertising

Published on April 1, 2019

How to Boost Team Performance with Transparent Communication

How to Boost Team Performance with Transparent Communication

As many founder and team leaders would attest, clear communication––coupled with genuine transparency––is key to inspiring employees and, ultimately, growing as a company.

But in a truly collaborative environment that consists of powerful, capable hires, transparency is important for more than just inspiration. It’s critical for giving your people what they need to effectively do their job. If you don’t share data, plans, or concerns with your employees, you’ll hamstring them. Instead, you need to equip your people to make the best possible decisions for their area of responsibility.

But this needs to work the other way around, too; employees themselves need to be transparent about where they’re at in terms of progress, what resources they need to get their job done, and the challenges they’re facing or foresee facing in completing new projects. When that happens, everyone in your company has a chance to thrive.

That said, fostering and sustaining a culture in which this kind of two-way communication and trust exists is difficult, and it gets harder the bigger you grow. It requires you as a company leader to constantly prioritize and reinforce these values.

If this is something you’re struggling with right now, here are some steps we took to improve this at our company, Honey, that might be helpful for you:

1. Hire Someone Who Is Solely Focused on Internal Communication

This is what it looks like to truly prioritize strong internal communication: you have to invest in it.

That’s what we did at Honey, at least. We hired someone to set the cadence of internal discourse, fine-tune the messaging from leadership to ensure we’re conveying things the right way, and to facilitate back-and-forth between teams. Especially as we crossed the 100-employee threshold, we realized this was something we simply weren’t equipped to do on our own––not while also doing the work of COO, CEO, CTO, etc.

Advertising

The truth is, you have to treat communication as its own department or vertical. That’s because it really is as crucial to your company’s success as your product, or your marketing, or your sales.

If people on your team lack essential understanding around the reasoning behind certain decisions or company direction, or if they don’t have the information they need to do their job––if you or your teammates ever enter meetings surprised by what’s being discussed––you won’t be as efficient as you could be.

Don’t let that happen. Approach communication with careful and purposeful orchestration.

2. Be Honest and Sincere with Your Employees

Of course, you can’t just outsource communication and transparency and hope it improves or sustains. You have to do your part as a company leader.

That means being honest and sincere with your people in your messaging and in your conversations with them.

As we all know, communication hinges upon trust. Your people will only be 100% honest with you regarding their needs and challenges if you are 100% honest with them. They will only care about your company and the integrity of your communicative philosophy if you genuinely seem to care.

That means you should share news and updates across departments. Share updates from the executive suite with your engineers. When you have a potentially exciting conversation with an investor or advisor, tell your people. Engage with them if it’s appropriate to do so.  

Advertising

Communication is very much a two-way street.

But it’s also true that sometimes it’s hard to be 100% transparent with employees. If you’re in the midst of an acquisition, for example, you may not be legally able to to.

But employees will give you the benefit of the doubt in these situations if you’re sincere with them––if they know that honesty is a core value of the company.

3. Establish the Right Flow During All-Company Meetings

To get a bit more in-the-weeds, how you relay information and conduct conversation is very important. But you can’t just say that communication is important. You must also set out to communicate effectively.

The most likely way you’ll do that is during meetings.

It’s important, then, that you hold and conduct meetings the right way. Things like whether everyone in the room is comfortable, whether your delivery is engaging, the lengths of meetings––we find people can generally only focus for 90 minutes at a time––all matter.

In fact, your attention to detail as a leader will go a long way in determining how effective you are at facilitating internal communication. In our company, even small adjustments like asking presenters to abide by certain templates and formats in their presentation slides went a long way.

Advertising

You can say communication is important all you want, but unless you’re communicating correctly, it won’t matter.

4. Allow Q&A Time with Your Employees

Aside from all-hands meetings, you also need to schedule time specifically for question-and-answer sessions.

These could look like one-on-one meetings (if you’re a smaller team) or forum-oriented meetups where you as a leader don’t have any specific agenda other than fielding and answering questions from your team.

If you’re not already doing this, try it. You’ll be surprised how much your employees want to utilize their voice––how many concerns or questions they want addressed.

5. Do 360-Degree Reviews

Finally, to truly encourage and sustain a culture of transparency, you must submit yourself to the same expectations of reflection and appraisal as your employees.

That means conducting 360-degree reviews.

Most people don’t enjoy receiving constructive feedback. That’s as true of executives as it is of managers and engineers.

Advertising

We get defensive and fold inward because we feel like we’re being attacked. But designing feedback sessions as two-way conversations helps ensure the person sitting on the other side of the table understands that the purpose of providing feedback is to help the whole company improve and become more effective.

It also proves to your people that you really do value transparency and that your culture really does value equality.

The Bottom Line

At the end of the day, improving your internal communicative processes is something of an ongoing project which you can always work to improve. But prioritizing communication and transparency––and investing in it to prove it is important to you––is still crucial for inspiring your employees, helping them improve, and elevating your company’s overall effectiveness. It encourages growth and asks everyone to “level up” to be the best teammate they can be.

It’s a critical component, in other words, of your overall strategy. Don’t neglect it.

More Resources to Boost Team Performance

Featured photo credit: Romain V via unsplash.com

More by this author

Glen Allison

Glen is the Chief Operating Officer at Honey. He focuses on a culture of excellence and shares entrepreneurial tips.

How to Boost Team Performance with Transparent Communication

Trending in Smartcut

1 How to Set Goals Smartly to Accomplish More in Life 2 7 Techniques to Stay Focused and Avoid Distractions 3 How to Set Short Term Goals for a Successful Life 4 10 Best Calendar Apps to Stay on Track in 2020 5 What Is a Habit? Understand It to Control It 100%

Read Next

Advertising
Advertising
Advertising

Last Updated on December 10, 2019

5 Smart Reasons to Start Journal Writing Today

5 Smart Reasons to Start Journal Writing Today

Here’s the truth: your effectiveness at life is not what it could be. You’re missing out.

Each day passes by and you have nothing to prove that it even happened. Did you achieve something? Go on a date? Have an emotional breakthrough? Who knows?

But what you do know is that you don’t want to make the same mistakes that you’ve made in the past.

Our lives are full of hidden gems of knowledge and insight, and the most recent events in our lives contain the most useful gems of all. Do you know why? It’s simple, those hidden lessons are the most up to date, meaning they have the largest impact on what we’re doing right now.

But the question is, how do you get those lessons? There’s a simple way to do it, and it doesn’t involve time machines:

Journal writing.

Advertising

Improved mental clarity, the ability to see our lives in the big picture, as well as serving as a piece of evidence cataloguing every success we’ve ever had; we are provided all of the above and more by doing some journal writing.

Journal writing is a useful and flexible tool to help shed light on achieving your goals.

Here’s 5 smart reasons why you should do journal writing:

1. Journals Help You Have a Better Connection with Your Values, Emotions, and Goals

By journaling about what you believe in, why you believe it, how you feel, and what your goals are, you understand your relationships with these things better. This is because you must sort through the mental clutter and provide details on why you do what you do and feel what you feel.

Consider this:

Perhaps you’ve spent the last year or so working at a job you don’t like. It would be easy to just suck it up and keep working with your head down, going on as if it’s supposed to be normal to not like your job. Nobody else is complaining, so why should you, right?

Advertising

But a little journal writing will set things straight for you. You don’t like your job. You feel like it’s robbing you of happiness and satisfaction, and you don’t see yourself better there in the future.

The other workers? Maybe they don’t know, maybe they don’t care. But you do, you know and care enough to do something about it. And you’re capable of fixing this problem because your journal writing allows you to finally be honest with yourself about it.

2. Journals Improve Mental Clarity and Help Improve Your Focus

If there’s one thing journal writing is good for, it’s clearing the mental clutter.

How does it work? Simply, whenever you have a problem and write about it in a journal, you transfer the problem from your head to the paper. This empties the mind, allowing allocation of precious resources to problem-solving rather than problem-storing.

Let’s say you’ve been juggling several tasks at work. You’ve got data entry, testing, e-mails, problems with the boss, and so on—enough to overwhelm you—but as you start journal writing, things become clearer and easier to understand: Data entry can actually wait till Thursday; Bill kindly offered earlier to do my testing; For e-mails, I can check them now; the boss is just upset because Becky called in sick, etc.

You become better able to focus and reason your tasks out, and this is an indispensable and useful skill to have.

Advertising

3. Journals Improve Insight and Understanding

As a positive consequence of improving your mental clarity, you become more open to insights you may have missed before. As you write your notes out, you’re essentially having a dialogue with yourself. This draws out insights that you would have missed otherwise; it’s almost as if two people are working together to better understand each other. This kind of insight is only available to the person who has taken the time to connect with and understand themselves in the form of writing.

Once you’ve gotten a few entries written down, new insights can be gleaned from reading over them. What themes do you see in your life? Do you keep switching goals halfway through? Are you constantly dating the same type of people who aren’t good for you? Have you slowly but surely pushed people out of your life for fear of being hurt?

All of these questions can be answered by simply self-reflecting, but you can only discover the answers if you’ve captured them in writing. These questions are going to be tough to answer without a journal of your actions and experiences.

4. Journals Track Your Overall Development

Life happens, and it can happen fast. Sometimes we don’t take the time to stop and look around at what’s happening to us at each moment. We don’t get to see the step-by-step progress that we’re making in our own lives. So what happens? One day it’s the future, and you have no idea how you’ve gotten there.

Journal writing allows you to see how you’ve changed over time, so you can see where you did things right, and you can see where you took a misstep and fell.

The great thing about journals is that you’ll know what that misstep was, and you can make sure it doesn’t happen again—all because you made sure to log it, allowing yourself to learn from your mistakes.

Advertising

5. Journals Facilitate Personal Growth

The best thing about journal writing is that no matter what you end up writing about, it’s hard to not grow from it. You can’t just look at a past entry in which you acted shamefully and say “that was dumb, anyway!” No, we say “I will never make a dumb choice like that again!”

It’s impossible not to grow when it comes to journal writing. That’s what makes journal writing such a powerful tool, whether it’s about achieving goals, becoming a better person, or just general personal-development. No matter what you use it for, you’ll eventually see yourself growing as a person.

Kickstart Journaling

How can journaling best be of use to you? To vent your emotions? To help achieve your goals? To help clear your mind? What do you think makes journaling such a useful life skill?

Know the answer? Then it’s about time you reap the benefits of journal writing and start putting pen to paper.

Here’s what you can do to start journaling:

Featured photo credit: Jealous Weekends via unsplash.com

Read Next