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One Great Question is Worth More Than a Hundred Answers

One Great Question is Worth More Than a Hundred Answers

A great question can change the world. Questions like the one Einstein asked himself, “What would you see if you were traveling on a beam of light?” In The Inevitable: Understanding the 12 Technological Forces That Will Shape Our Future, Kevin Kelly writes, “Questioning is more powerful than answering.” He discusses how the technologies that generate questions will be more valued in the future than the technologies that generate answers. He comments,

“At the end of the day, a world of super smart ubiquitous answers encourage a quest for the perfect question. What makes a perfect question? Ironically, the best questions are not questions that lead to answers, because answers are on their way to becoming cheap and plentiful. A good question is worth a million good answers.”

I wholeheartedly agree with Kelly. So, what makes a great question? Let’s look at a list from Kelly.

Good questions are not concerned with a correct answer

For each discussion, I created metaphors to further our understanding of what makes a good question.

Metaphor: Answers are buried deep within our mind. While we might not find the right answer we are looking for, we will find better questions the deeper we dig.

Metaphor: Our mind is like a large building with a long winding corridor, where the corridor is like a series of questions within our mind. Each room along the corridor serves as a gap between our thoughts and questions. Where each room possesses either an answer or another question.

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A good question cannot be answered immediately

“Over time, the cloud, the machine, or AI will learn to articulate what is known and not known. While the answer machine can expand answers infinitely, our time to form the next question is very limited.” – Kevin Kelly

Metaphor: Unknown answers are like trees planted in our mind, where ideas are the branches and questions are the seeds of growth. The better the seed, the increased likelihood of ideas branching off one another.

Metaphor: Just as trees require time for growth, so do great questions. Yet, you must first plant the seed.

A good question challenges existing answers

Metaphor: A great question is like a rock, where existing answers are like a glass window. Innovation and new answers emerge by shattering the glass window with a rock.

Metaphor: An existing answer is like religion, where a great question is challenging the existing answer. We must challenge our current view of religion in order to seek an undivided answer.

A good question is one you badly want answered after you hear it, yet previously did not care

Metaphor: A great question is like following a white rabbit down a rabbit hole, where the question is the hole itself. You had no previous awareness of the existence of the hole, yet the further you fall, the greater your desire for an answer.

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Metaphor: Imagine seeing a door all your life, yet you have never opened the door because it lacked a door knob. A great question is like a door knob appearing out of thin air. By opening the door, you are made aware of an entirely new reality. You notice yet another door as you walk through it. However, it also lacks a door knob.

A good question is a probe, a what-if scenario

Metaphor: Life is like space, where we do not know exactly what is out there. Probing what-if questions are like a shuttle that carries us further into the unknown.

Metaphor: A great question is like an ocean. An ocean has a deepest part. Therefore, a question has a deepest part.

A good question is one that generates many other good questions

Metaphor: A great question is like a library full of books, where each book leads to even more great questions.

Metaphor: A great question is like the number Pi. Where Pi cannot be expressed as a common fraction (or an answer). Just as the digits of Pi can go on and on with no pattern, questions can generate a never-ending series of new questions.

A good question cannot be predicted

Metaphor: We cannot predict great questions. Just as Google cannot predict exactly what you will be doing, thinking, and feeling twenty years from now.

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Metaphor: Just as we cannot predict our next thought by asking what our next thought will be – we cannot predict great questions. If we could, they would be an answer, not a question.

A good question will be the sign of an educated mind

Metaphor: A fish swimming in clear water is like the mind of a child, where the clear water is like great questions uncluttered by answers. The mind of a child is like an educated mind.

Metaphor: A fish swimming in dirty water is like the mind of an adult, where the dirty water is like previous answers preventing questions from being asked. The adult mind is like an uneducated mind – a mind with the perception that it has all the answers.

A good question reframes its own answers

Metaphor: A great question is like the birth of a child. The birth does not reveal an answer, yet it does reveal something better… more fascinating questions.

Metaphor: A great question is like the pause between musical notes.

A good question might be the last job a machine will learn to do

“A good question is what humans are for.” – Kevin Kelly

Instead of using a metaphor here, let’s discuss a book by Douglas Adams called The Hitchhikers Guide to the Galaxy. To prevent massive spoilers, I will only use an example from Adams first book in the series.

In the book, the number 42 is revealed to be the answer to the ultimate question of life, the universe, and everything calculated by a gigantic supercomputer named Deep Thought. The answer was generated over a period of 7.5 million years to compute and check the answer. The computer responded that the answer seemed meaningless because the beings who instructed it never knew what the question was. The same beings then asked Deep Thought to produce the ultimate question, for which the supercomputer said it could not. However, Deep Thought said it would help design an even more powerful computer that can.

Finally, let me leave you with one last question. This is my great question and it fascinates me.

“What would you see if you could shine a light on the gap between your thoughts?” – Dr. Jamie Schwandt

Featured photo credit: unsplash via unsplash.com

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Dr. Jamie Schwandt

Lean Six Sigma Master Black Belt & Red Team Critical Thinker

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Last Updated on March 14, 2019

7 Questions to Ask in a Job Interview That Will Impress the Interviewer

7 Questions to Ask in a Job Interview That Will Impress the Interviewer

Recruiters might hold thousands of interviews in their careers and a lot of them are reporting the same thing—that most candidates play it safe with the questions they ask, or have no questions to ask in a job interview at all.

For job applicants, this approach is crazy! This is a job that you’re going to dedicate a lot of hours to and that might have a huge impact on your future career. Don’t throw away the chance to figure out if the position is perfect for you.

Here are 7 killer questions to ask in a job interview that will both impress your counterpart and give you some really useful insights into whether this job will be a dream … or a nightmare.

1. What are some challenges I might come up against this role?

A lesser candidate might ask, “what does a typical day look like in this role?” While this is a perfectly reasonable question to ask in an interview, focusing on potential challenges takes you much further because it indicates that you already are visualizing yourself in the role.

It’s impressive because it shows that you are not afraid of challenges, and you are prepared to strategize a game plan upfront to make sure you succeed if you get the job.

It can also open up a conversation about how you’ve solved problems in the past which can be a reassuring exercise for both you and the hiring manager.

How it helps you:

If you ask the interviewer to describe a typical day, you may get a vibrant picture of all the lovely things you’ll get to do in this job and all the lovely people you’ll get to do them with.

Asking about potential roadblocks means you hear the other side of the story—dysfunctional teams, internal politics, difficult clients, bootstrap budgets and so on. This can help you decide if you’re up for the challenge or whether, for the sake of your sanity, you should respectfully decline the job offer.

2. What are the qualities of really successful people in this role?

Employers don’t want to hire someone who goes through the motions; they want to hire someone who will excel.

Asking this question shows that you care about success, too. How could they not hire you with a dragon-slayer attitude like that?

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How it helps you:

Interviewers hire people who are great people to work with, but the definition of “great people” differs from person to person.

Does this company hire and promote people with a specific attitude, approach, worth ethic or communication style? Are the most successful people in this role strong extroverts who love to talk and socialize when you are studious and reserved? Does the company reward those who work insane hours when you’re happiest in a more relaxed environment?

If so, then this may not be the right match for you.

Whatever the answer is, you can decide whether you have what it takes for the manager to be happy with your performance in this role. And if the interviewer has no idea what success looks like for this position, this is a sign to proceed with extreme caution.

3. From the research I did on your company, I noticed the culture really supports XYZ. Can you tell me more about that element of the culture and how it impacts this job role?

Of course, you could just ask “what is the culture like here? ” but then you would miss a great opportunity to show that you’ve done your research!

Interviewers give BIG bonus point to those who read up and pay attention, and you’ve just pointed out that (a) you’re diligent in your research (b) you care about the company culture and (c) you’re committed to finding a great cultural fit.

How it helps you:

This question is so useful because it lets you pick an element of the culture that you really care about and that will have the most impact on whether you are happy with the organization.

For example, if training and development is important to you, then you need to know what’s on offer so you don’t end up in a dead-end job with no learning opportunities.

Companies often talk a good talk, and their press releases may be full of shiny CSR initiatives and all the headline-grabbing diversity programs they’re putting in place. This is your opportunity to look under the hood and see if the company lives its values on the ground.

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A company that says it is committed to doing the right thing by customers should not judge success by the number of up-sells an employee makes, for instance. Look for consistency, so you aren’t in for a culture shock after you start.

4. What is the promotion path for this role, and how would my performance on that path be measured?

To be clear, you are not asking when you will get promoted. Don’t go there—it’s presumptuous, and it indicates that you think you are better than the role you have applied for.

A career-minded candidate, on the other hand, usually has a plan that she’s working towards. This question shows you have a great drive toward growth and advancement and an intention to stick with the company beyond your current state.

How it helps you:

One word: hierarchy.

All organizations have levels of work and authority—executives, upper managers, line managers, the workforce, and so on. Understanding the hierarchical structure gives you power, because you can decide if you can work within it and are capable of climbing through its ranks, or whether it will be endlessly frustrating to you.

In a traditional pyramid hierarchy, for example, the people at the bottom tend to have very little autonomy to make decisions. This gets better as you rise up through the pyramid, but even middle managers have little power to create policy; they are more concerned with enforcing the rules the top leaders make.

If having a high degree of autonomy and accountability is important to you, you may do better in a flat hierarchy where work teams can design their own way of achieving the corporate goals.

5. What’s the most important thing the successful candidate could accomplish in their first 3 months/6 months/year?

Of all the questions to ask in a job interview, this one is impressive because it shows that you identify with and want to be a successful performer, and not just an average one.

Here, you’re drilling down into what the company needs, and needs quite urgently, proving that you’re all about adding value to the organization and not just about what’s in it for you.

How it helps you:

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Most job descriptions come with 8, 10 or 12 different job responsibilities and a lot of them with be boilerplate or responsibilities that someone in HR thinks are associated with this role. This question gives you a better sense of which responsibilities are the most important—and they may not be what initially attracted you to the role.

If you like the idea of training juniors, for example, but success is judged purely on your sales figures, then is this really the job you thought you were applying for?

This question will also give you an idea of what kind of learning curve you’re expected to have and whether you’ll get any ramp-up time before getting down to business. If you’re the type of person who likes to jump right in and get things done, for instance, you may not be thrilled to hear that you’re going to spend the first three months shadowing a peer.

6. What do you like about working here?

This simple question is all about building rapport with the interviewer. People like to talk about themselves, and the interviewer will be flattered that you’re interested in her opinions.

Hopefully, you’ll find some great connection points that the two of you share. What similar things drive you head into the office each day? How will you fit into the culture?

How it helps you:

You can learn a lot from this question. Someone who genuinely enjoys his job will be able to list several things they like, and their answers will sound passionate and sincere. If not….well, you might consider that a red flag.

Since you potentially can learn a lot about the company culture from this question, it’s a good idea to figure out upfront what’s important to you. Maybe you’re looking for a hands-off boss who values independent thought and creativity? Maybe you work better in environments that move at a rapid, exciting pace?

Whatever’s important to you, listen carefully and see if you can find any common ground.

7. Based on this interview, do you have any questions or concerns about my qualifications for the role?

What a great closing question to ask in a job interview! It shows that you’re not afraid of feedback—in fact, you are inviting it. Not being able to take criticism is a red flag for employers, who need to know that you’ll act on any “coaching moments” with a good heart.

As a bonus, asking this question shows that you are really interested in the position and wish to clear up anything that may be holding the company back from hiring you.

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How it helps you:

What a devious beast this question is! On the surface, it looks straightforward, but it’s actually giving you four key pieces of information.

First, is the manager capable of giving you feedback when put on the spot like this? Some managers are scared of giving feedback, or don’t think it’s important enough to bother outside of a formal performance appraisal. Do you want to work for a boss like that? How will you improve if no one is telling you what you did wrong?

Second, can the manager give feedback in a constructive way without being too pillowy or too confrontational? It’s unfair to expect the interviewer to have figured out your preferred way of receiving feedback in the space of an interview, but if she come back with a machine-gun fire of shortcomings or one of those corporate feedback “sandwiches” (the doozy slipped between two slices of compliment), then you need to ask yourself, can you work with someone who gives feedback like that?

Third, you get to learn the things the hiring manager is concerned about before you leave the interview. This gives you the chance to make a final, tailored sales pitch so you can convince the interviewer that she should not be worried about those things.

Fourth, you get to learn the things the hiring manager is concerned about period. If turnover is keeping him up at night, then your frequent job hopping might get a lot of additional scrutiny. If he’s facing some issues with conflict or communication, then he might raise concerns regarding your performance in this area.

Listen carefully: the concerns that are being raised about you might actually be a proxy for problems in the wider organization.

Making Your Interview Work for You

Interviews are a two-way street. While it is important to differentiate yourself from every other candidate, understand that convincing the interviewer you’re the right person for the role goes hand-in-hand with figuring out if the job is the right fit for you.

Would you feel happy in a work environment where the people, priorities, culture and management style were completely at odds with the way you work? Didn’t think so!

More Resources About Job Interviews

Featured photo credit: Amy Hirschi via unsplash.com

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