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This is How The Use of Emojis Can Shape Our Impressions

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This is How The Use of Emojis Can Shape Our Impressions

If you’ve ever been tempted to include a smiley face in work correspondence, you aren’t alone. A recent survey found that around 76% of American workers use emoticons or emojis in professional communication.[1]

Knowing when it’s okay to use this communication tool can help you build relationships and save you from misunderstandings. Using them improperly can negatively affect how people view you.

How emojis can affect others’ impressions of you

I have a former colleague, Amanda, who communicated with me mostly via text message. She worked from home most days, and this was the fastest and easiest way for us to stay in touch. Amanda had a signature texting style. Whenever I asked her to confirm whether she understood something, or if I double-checked make sure that she received a document from me, she replied using her three favorite emojis: Smirk, Laugh Cry and Okay with a Laugh.

    Texting with Amanda so often led me to develop some impressions about her. I assumed that because she used emojis in her correspondence, she must be funny and relaxed. Even when we discussed serious matters, such as confirming the budget with clients or discussing the direction of our work, she used emojis. Over time, I began to wonder whether she took her job seriously.

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    It didn’t matter that Amanda had great ideas and did amazing work. I had a hard time taking her seriously because replying with Laugh Cry (or any of her other favorites, for that matter) didn’t seem professional at all. Researchers have found that my impression of Amanda wasn’t unique. Their research concluded that study participants considered senders who used emojis to be less competent than their more traditional counterparts.[2]

    Emoji-based impressions can be deceiving

    When I met Amanda for the first time, I was completely blown away. It felt like I had been texting a different person. She was in a tailored black suit, and she carried a briefcase like a top-tier professional.

    When she gave her presentation, she impressed everyone in the office. She outlined the budget, offered suggestions based on marketing data, and displayed projections for the upcoming year in a series of graphs. She was confident and answered our questions by citing her research during the Q&A portion of her talk. She had truly done her homework. If you imagine the ideal business presentation, that was what she gave.

    There was nothing playful about Amanda’s presentation. She epitomized professionalism. Surely this was not the same person who insisted on concluding every interaction with a string of smiley faces.

    After that, we conducted a survey about emojis at Lifehack

    After I met Amanda in person, I became more conscientious about my messages at work. I wondered if I gave my colleagues the wrong impression about my work because of the way I used emojis to communicate. I also wondered how using emojis affected my colleagues’ opinions of others.

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    I decided that the best way to figure out how my coworkers viewed people who used emojis was to ask. We use Slack to communicate at the Lifehack office, which means that there are plenty of opportunities for emojis to show up at work every day. I interviewed 40 employees to gather their insights about communication at work.

    I came to some interesting conclusions.

    Serious people tend to use less emotionally involved emojis

    Most of my colleagues noticed that people with higher rank in the office, such as managers, avoid using emotion-related emojis like smirks or smiley faces. This makes their texts seem more serious and professional.

    Whenever a manager does use an emoji, it’s normally to offer appreciation or support. They favored emotion-neutral emojis, such as clapping hands, or items like a bonfire. If it had a face, our managers didn’t bother with it. Connecting emotions to their communication must have seemed too informal for their position.

    My colleagues also agreed that they view sentences without emojis as items that need to be taken seriously. When an emoji is used, it signals that that part of the interaction is supposed to be humorous or entertaining.

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    Creative people can use emojis to form a completely understandable sentence FAST

    Some people take communicating through emojis to a whole new level. They can make simple answers seem more interesting and creative. For example, when we’re trying to decide where we should eat, someone might text an emoji of a burger or sushi roll instead of typing an explanation about what they want.

    Some of my creative colleagues can use emojis to string together complete thoughts without using any words. Once I was waiting for a colleague to show up so that I could start a meeting. I sent out a message over Slack to figure out where he was. One of my team members sent me two emojis: a man running and a toilet. I understood. It was simple, creative, and clear, and we didn’t have to go into the details.

    The key with using emoji creatively is to think quickly. My colleagues said that when they saw someone spending too much time looking for the right series of emojis, it seemed like they were trying too hard. It’s like when you take too long to figure out a joke. By the time you respond, it’s not funny anymore.

    Repeated use = identity

    Just as I learned from Amanda, over-using emojis can become your signature. It’s the same as having a catch phrase or a tag-line, emojis contribute to your identity and others’ impressions of you.

    We have a colleague who loves using the Yummy emoji. Whenever we have to order snacks, we let him choose first because we assume that he’s a foodie and will know where to find the tastiest snacks.

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    Unless you want to be known for a specific personality trait or interest, avoid over-using an emoji.

    Tips for using emojis in workplace communication

    All this discussion with my coworkers led me to a few conclusions about when and how to use emojis at work. Here are the best practices that the Lifehack Team passed on to me:

    • Only use emojis in the opening or closing of a conversation. If you want to say, “Hi,” or end your communication, it is appropriate to include an emoji. This can help to reassure others that you are a human being, but it keeps the body of your work from seeming unprofessional.
    • If you aren’t certain how someone will interpret your text, an emoji can help. So much of our communication is done over text message and email these days. Sometimes it’s challenging to convey tone and meaning with words, but an emoji can help.[3]

    I recently received the style guide for an assignment I was working on, and my collaborator had listed all these strict-sounding guidelines for the job. She included an emoticon at the end of an example that she had given. The emoticon helped me understand that she was trying to lighten the mood, and it reminded me that there was a real person on the other side of the text box.

    • It’s okay to use emojis in casual conversation and when you are building relationships with peers. When you are engaging with your coworkers on some non-work related task, like figuring out where to go to lunch or discussing what to bring to the office picnic, it’s fine to use emojis. Their causal tone can make your communication seem friendlier.

    These are just a few pointers from our small office, but they illustrate the ways that emojis can affect how others perceive us. There’s a time and a place for them, but it may not be at the end of every interaction, nor would including them in the middle of a formal proposal be a good idea.

    Have fun with your emojis. Just be careful about how you use them at work ;)

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    Reference

    More by this author

    Brian Lee

    Chief of Product Management at Lifehack

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    Last Updated on January 5, 2022

    How to Deal With Anger (The Ultimate Anger Management Guide)

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    How to Deal With Anger (The Ultimate Anger Management Guide)

    We all lose our temper from time to time, and expressing anger is actually a healthy thing to do in our relationships with others. Expressing our differences in opinion allows us to have healthy conflict and many times come to an agreement or understanding that works for everyone. However, there are times when anger can become overwhelming or damaging, and during these times, it’s important to learn how to deal with anger.

    Expressing anger inappropriately can be harmful to relationships, both personal and professional. You may express too much anger, too often, or at times that are only going to make things worse, not better. In this article we will look at anger management techniques that will help you better control your emotions.

    Let’s take a deeper look at how to deal with anger.

    Expressing Anger

    Anger is a natural and normal part of almost any relationship. This includes relationships with your significant other, kids, boss, friends, family, etc. Anger provides us with valuable information if we are willing to listen to it. It clues us in to areas where we disagree with others and things that need to be changed or altered.

    Unhealthy Ways to Express Anger

    Here are some common yet unhealthy ways to express anger that you should avoid:

    Being Passive-Aggressive

    This is a term many of us are familiar with. Passive-aggressive behavior happens when someone is angry but uses indirect communication to express their anger.

    Some of the more common passive-aggressive behaviors include the silent treatment, making comments about someone behind their back, being grumpy, moody, or pouting, or simply not doing tasks or assignments that they should.

    This is a passive-aggressive person’s way of showing their anger. It’s not very productive but extremely common.

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    Poorly-Timed

    Some people get overwhelmed and express anger in a situation where it can’t really do any good.

    An example would be getting angry at one person in front of a crowd of people. All that does is make people uncomfortable and shuts them down. It’s not a healthy way to express anger or disagreement with someone.

    Ongoing Anger

    Being angry all the time is most often a symptom of something else. It’s healthy and normal to express anger when you disagree with someone. However, if someone is angry most of the time and always seems to be expressing their anger to everyone around them, this won’t serve them well.

    Over time, people will start to avoid this person and have as little contact as possible. The reason being is no one likes being around someone who is angry all the time; it’s a no-win situation.

    Healthy Ways to Express Anger

    What about the healthy ways[1] to adapt? When learning how to deal with anger, here are some healthy ways to get you started.

    Being Honest

    Express your anger or disagreement honestly. Be truthful about what it is that is making you angry. Sometimes this will entail walking away and thinking about it for a bit before you respond.

    Don’t say you’re mad at something someone did or said when it’s really something else that upset you.

    Being Direct

    Similar to being honest, being direct is a healthy way to express anger.

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    Don’t talk around something that is making you angry. Don’t say that one thing is making you angry when it’s really something else, and don’t stack items on top of each other so you can unload on someone about 10 different things 6 months from now.

    Be direct and upfront about what is making you angry. Ensure you are expressing your anger to the person who upset you or you are angry at, not to someone else. This is very counterproductive.

    Being Timely

    When something makes you angry, it’s much better to express it in a timely manner. Don’t keep it bottled up inside of you, as that’s only going to do more harm than good.

    Think of the marriages that seem to go up in flames out of nowhere when the reality is someone kept quiet for years until they hit their breaking point.

    Expressing anger as it occurs is a much healthier way of using anger to help us guide our relationships in the moment.

    How to Deal With Anger

    If you feel angry, how should you deal with it right at that moment?

    1. Slow Down

    From time to time, I receive an email at work that makes me so angry that steam is probably pouring out of my ears.

    In my less restrained moments, I have been known to fire off a quick response, and that typically has ended about as well as you might imagine.

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    When I actually walk away from my computer and go do something else for a while, I am able to calm down and think more rationally. After that happens, I am able to respond in a more appropriate and productive manner. Doing things that helps you learn how to release anger can make an uncomfortable situation more manageable before it gets out of hand.

    2. Focus on the “I”

    Remember that you are the one that’s upset. Don’t accuse people of making you upset because, in the end, it’s your response to what someone did that really triggered your anger. You don’t want to place blame by saying something like “Why don’t you ever put away your dishes?” Say something more like “Having dirty dishes laying on the counter upsets me—can you work with me to come to a solution?”

    When you are accusatory towards someone, all that does is increase the tension. This doesn’t usually do anything except make your anger rise higher.

    3. Work out

    When learning how to deal with anger, exercise is a great outlet. If something happens that angers you, see if you have the opportunity to burn off some of the anger.

    Being able to hit the gym to get a hard workout in is great. If this isn’t an option, see if you can go for a run or a bike ride. If you are at work when you become angry and the weather permits, at least go outside for a brisk walk.

    Besides working some of your anger out through exercise, this also helps to give your mind a chance to work through some ways to address what it is that upset you.

    4. Seek Help When Needed

    There are times when we could all use some help. Life can be stressful and overwhelming. It’s perfectly fine to seek some help from a mental health professional if it will help you get back to a healthy balance.If you find that you are angry all the time, it might be a good idea to go talk to an expert about learning to control intense emotions. They can give you some sound advice and ideas on how to get your anger to a more manageable and healthy level.

    5. Practice Relaxation

    We all seem to lead incredibly busy lives, and that’s a good thing if we are loving the life we are living. That being said, it is very beneficial to our physical and mental well-being to take time out for relaxation.

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    That can mean spending time doing things that help us calm down and relax, like being around people we enjoy, practicing deep breathing or listening to music. It could be making time for things that help bring us balance like a healthy diet and physical activity.

    Many people incorporate techniques such as yoga and meditation to calm their minds and release tension when learning how to deal with anger. Whatever your choice is, ensure you take time out to relax when warning signs of anger start to bubble up.

    6. Laugh

    Incorporating humor and laughter on a regular basis will help keep anger in check and help you get over a bad mood and feelings of anger more quickly. This isn’t part of formal anger management techniques, but you’ll be surprised by how well it works. Remember, life is a journey that’s meant to be enjoyed fully along the way through healthy emotion. Make sure you take time to laugh and have fun.Surround yourself with people that like to laugh and enjoy life. Don’t work at a job that just causes you stress, which can lead to anger. Work at something you enjoy doing.

    7. Be Grateful

    It’s easy to focus on the bad in life and the things that cause us negative emotions. It’s vitally important to remind ourselves of all the wonderful things in life that bring us positive emotions, things that we easily forget because we get caught up in the whirlwind of day to day life.

    Take time out each day to remind yourself of a few things you are grateful for in order to help you learn how to release anger and invite in more positive feelings.

    Final Thoughts

    Life can be overwhelming at times. We seem to have constant pressure to achieve more and to always be on the go or motivated. People we are around and situations we are in can cause stress, anger, and negative emotions. At times, it can seem to be too much, and we get angry and our emotions start to get out of control.

    During these times, keep in mind that life is an incredible journey, full of wonder and things that bring you joy. When you find yourself angry more often than is healthy, take time out to remember the good things in life—the things that we seem to forget yet bring us so much positive energy and emotions.

    Use some of the tips included here to help with how to deal with anger and better control your emotions.

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    More Resources on Anger Management

    Featured photo credit: Andre Hunter via unsplash.com

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