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This is How The Use of Emojis Can Shape Our Impressions

This is How The Use of Emojis Can Shape Our Impressions

If you’ve ever been tempted to include a smiley face in work correspondence, you aren’t alone. A recent survey found that around 76% of American workers use emoticons or emojis in professional communication.[1]

Knowing when it’s okay to use this communication tool can help you build relationships and save you from misunderstandings. Using them improperly can negatively affect how people view you.

How emojis can affect others’ impressions of you

I have a former colleague, Amanda, who communicated with me mostly via text message. She worked from home most days, and this was the fastest and easiest way for us to stay in touch. Amanda had a signature texting style. Whenever I asked her to confirm whether she understood something, or if I double-checked make sure that she received a document from me, she replied using her three favorite emojis: Smirk, Laugh Cry and Okay with a Laugh.

    Texting with Amanda so often led me to develop some impressions about her. I assumed that because she used emojis in her correspondence, she must be funny and relaxed. Even when we discussed serious matters, such as confirming the budget with clients or discussing the direction of our work, she used emojis. Over time, I began to wonder whether she took her job seriously.

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    It didn’t matter that Amanda had great ideas and did amazing work. I had a hard time taking her seriously because replying with Laugh Cry (or any of her other favorites, for that matter) didn’t seem professional at all. Researchers have found that my impression of Amanda wasn’t unique. Their research concluded that study participants considered senders who used emojis to be less competent than their more traditional counterparts.[2]

    Emoji-based impressions can be deceiving

    When I met Amanda for the first time, I was completely blown away. It felt like I had been texting a different person. She was in a tailored black suit, and she carried a briefcase like a top-tier professional.

    When she gave her presentation, she impressed everyone in the office. She outlined the budget, offered suggestions based on marketing data, and displayed projections for the upcoming year in a series of graphs. She was confident and answered our questions by citing her research during the Q&A portion of her talk. She had truly done her homework. If you imagine the ideal business presentation, that was what she gave.

    There was nothing playful about Amanda’s presentation. She epitomized professionalism. Surely this was not the same person who insisted on concluding every interaction with a string of smiley faces.

    After that, we conducted a survey about emojis at Lifehack

    After I met Amanda in person, I became more conscientious about my messages at work. I wondered if I gave my colleagues the wrong impression about my work because of the way I used emojis to communicate. I also wondered how using emojis affected my colleagues’ opinions of others.

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    I decided that the best way to figure out how my coworkers viewed people who used emojis was to ask. We use Slack to communicate at the Lifehack office, which means that there are plenty of opportunities for emojis to show up at work every day. I interviewed 40 employees to gather their insights about communication at work.

    I came to some interesting conclusions.

    Serious people tend to use less emotionally involved emojis

    Most of my colleagues noticed that people with higher rank in the office, such as managers, avoid using emotion-related emojis like smirks or smiley faces. This makes their texts seem more serious and professional.

    Whenever a manager does use an emoji, it’s normally to offer appreciation or support. They favored emotion-neutral emojis, such as clapping hands, or items like a bonfire. If it had a face, our managers didn’t bother with it. Connecting emotions to their communication must have seemed too informal for their position.

    My colleagues also agreed that they view sentences without emojis as items that need to be taken seriously. When an emoji is used, it signals that that part of the interaction is supposed to be humorous or entertaining.

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    Creative people can use emojis to form a completely understandable sentence FAST

    Some people take communicating through emojis to a whole new level. They can make simple answers seem more interesting and creative. For example, when we’re trying to decide where we should eat, someone might text an emoji of a burger or sushi roll instead of typing an explanation about what they want.

    Some of my creative colleagues can use emojis to string together complete thoughts without using any words. Once I was waiting for a colleague to show up so that I could start a meeting. I sent out a message over Slack to figure out where he was. One of my team members sent me two emojis: a man running and a toilet. I understood. It was simple, creative, and clear, and we didn’t have to go into the details.

    The key with using emoji creatively is to think quickly. My colleagues said that when they saw someone spending too much time looking for the right series of emojis, it seemed like they were trying too hard. It’s like when you take too long to figure out a joke. By the time you respond, it’s not funny anymore.

    Repeated use = identity

    Just as I learned from Amanda, over-using emojis can become your signature. It’s the same as having a catch phrase or a tag-line, emojis contribute to your identity and others’ impressions of you.

    We have a colleague who loves using the Yummy emoji. Whenever we have to order snacks, we let him choose first because we assume that he’s a foodie and will know where to find the tastiest snacks.

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    Unless you want to be known for a specific personality trait or interest, avoid over-using an emoji.

    Tips for using emojis in workplace communication

    All this discussion with my coworkers led me to a few conclusions about when and how to use emojis at work. Here are the best practices that the Lifehack Team passed on to me:

    • Only use emojis in the opening or closing of a conversation. If you want to say, “Hi,” or end your communication, it is appropriate to include an emoji. This can help to reassure others that you are a human being, but it keeps the body of your work from seeming unprofessional.
    • If you aren’t certain how someone will interpret your text, an emoji can help. So much of our communication is done over text message and email these days. Sometimes it’s challenging to convey tone and meaning with words, but an emoji can help.[3]

    I recently received the style guide for an assignment I was working on, and my collaborator had listed all these strict-sounding guidelines for the job. She included an emoticon at the end of an example that she had given. The emoticon helped me understand that she was trying to lighten the mood, and it reminded me that there was a real person on the other side of the text box.

    • It’s okay to use emojis in casual conversation and when you are building relationships with peers. When you are engaging with your coworkers on some non-work related task, like figuring out where to go to lunch or discussing what to bring to the office picnic, it’s fine to use emojis. Their causal tone can make your communication seem friendlier.

    These are just a few pointers from our small office, but they illustrate the ways that emojis can affect how others perceive us. There’s a time and a place for them, but it may not be at the end of every interaction, nor would including them in the middle of a formal proposal be a good idea.

    Have fun with your emojis. Just be careful about how you use them at work ;)

    Reference

    More by this author

    Brian Lee

    Chief of Product Management at Lifehack

    7 Best Project Management Apps to Boost Productivity 100 Incredible Life Hacks That Make Life So Much Easier 10 Best New Products That People Don’t Know About Book Summary: The Power of Habit in 2 Minutes 1 Minute Book Summary: How To Make People Like You in 90 Seconds or Less

    Trending in Communication

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    Last Updated on October 17, 2019

    How to Spend More Quality Time with Your Partner

    How to Spend More Quality Time with Your Partner

    You see your partner every single day. They are the first person you talk to in the morning and the last person you kiss goodnight.

    But does seeing each other day in and day out equal a healthy relationship? Not necessarily.

    Spending quality time with your partner is the best way to ensure your relationship stays healthy and strong. This means going above and beyond sitting together while you watch Netflix or going out for the occasional dinner. You deserve more from your relationship – and so does your spouse!

    What does quality time mean? It means spending time with your spouse without interruption. It’s a chance for you to come together and talk. Communication will build emotional intimacy and trust.

    Quality time is also about expressing love in a physical way. Not sex, necessarily (but that’s great, too!) but through hand-holding, cuddling, caressing, and tickling. Studies show that these displays of affection will boost partner satisfaction.[1]

    So how do you spend quality time with your partner? Here are 13 relationship tips on making the most out of your time with your partner.

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    1. Recognize the Signs

    If you want a healthy relationship, you have to learn how to recognize the signs that you need to spend more quality time together.

    Some telltale signs include:

    • You’re always on your phones.
    • You value friendships or hobbies over quality time with your spouse.
    • You aren’t together during important events.
    • You are arguing more often or lack connection.
    • You don’t make plans or date nights.
    • You’re not happy.

    If you are experiencing any of these relationship symptoms, know that quality time together can reverse the negative effects of the signs above.

    2. Try New Things Together

    Have you ever wanted to learn how to play an instrument or speak another language? How about skydive or ballroom dance?

    Instead of viewing these as solo hobbies and interests, why not involve your partner?

    Trying new activities together builds healthy relationships because it encourages spouses to rely on one another for emotional and physical support.

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    Shared hobbies also promote marital friendship, and the Journal of Happiness Studies found that marital satisfaction was twice as high for couples who viewed each other as best friends.[2]

    3. Schedule in Tech-Free Time

    Your phone is a great way to listen to music, watch videos, and keep up-to-date with friends and family. But is your phone good for your relationship?

    Many couples phone snub, or ‘phub’, one another. Studies show that phubbing can lower relationship satisfaction and increase one’s chances of depression.[3]

    Reduce those chances by removing distractions when spending quality time together and showing your partner they have your full attention.

    4. Hit the Gym as a Couple

    One way you can spend more time together as a couple is by becoming workout partners. Studies show that couples are more likely to stay with their exercise routine if they work out together.[4] Couples also work out harder than they would solo. One study found that 95 percent of couples who work out together maintained weight loss compares to the 66 percent of singles who did.[5]

    Join a gym, do at-home couples’ workouts, try couples yoga, hit the hiking trails, or get your bikes out. No matter which way you choose to exercise, these healthy activities can promote a healthy relationship.

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    5. Cook Meals Together

    Pop open a bottle of wine or put some romantic music on while you get busy – in the kitchen, of course!

    One of the best relationship tips for spending quality time together when you both have busy schedules is to cook meals together.[6]

    Spice things up and try and prepare a four-course meal or a fancy French dish together. Not only is this a fun way to spend your time together, but it also promotes teamwork.

    If all goes well, you’ll have a romantic date night meal at home that you prepared with your four hands. And if the food didn’t turn out the way you’d hoped, you are guaranteed to have a laugh and create new memories together.

    6. Have a Regular Date Night

    Couples experience a greater sense of happiness and less stress when they are spending quality time together.[7] One of the biggest relationship tips for a healthy partnership is to include a date night in your weekly routine.

    The National Marriage Project found that having a weekly date night can make your relationship seem more exciting and helps prevent relationship boredom.[8] It also lowers the probability of divorce, improves your sex life, and increases healthy communication.

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    Some great ideas for what to do on your date night include:

    • Have a movie marathon – Gather up your favorite flicks and cuddle up on the couch.
    • Play games together – Cards, board games, video games, and other creative outlets are a fun way to spend quality time together.
    • Recreate your first date – Go back to that restaurant and order the same meal you did when you first got together. You can spice up your evening by pretending you’re strangers meeting for the first time and see how sexy the night gets.
    • Plan a weekend getaway – There’s nothing better than traveling with the one you love.
    • Dinner and a movie – A classic!
    • Try a new restaurant – Make it your mission to rate and try all of the Mexican restaurants/Irish pubs/Italian trattorias in your area.
    • Have a long sex session – Intimacy promotes the release of the oxytocin hormone which is responsible for a myriad of great feelings.[9]

    Here’re even more date night ideas for your reference: 50 Unique and Really Fun Date Ideas for Couples

    Final Thoughts

    The benefits of spending quality time together are endless. Here are just some of the ways it can contribute to a healthy relationship:

    • Improves emotional and physical intimacy
    • Lowers divorce rates
    • Improves communication
    • Reduces marital boredom
    • Bonds couples closer
    • Improves friendship
    • Boosts health
    • Reduces stress

    These are all excellent reasons to start making date night a regular part of your week.

    It’s easy to have a healthy relationship when you set aside dedicated time to share with your spouse. Try new things together, make your spouse your workout buddy, and look for innovative ways to be close and connected.

    These relationship tips will bring great benefits to your marriage.

    Featured photo credit: Allen Taylor via unsplash.com

    Reference

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