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This is How The Use of Emojis Can Shape Our Impressions

This is How The Use of Emojis Can Shape Our Impressions

If you’ve ever been tempted to include a smiley face in work correspondence, you aren’t alone. A recent survey found that around 76% of American workers use emoticons or emojis in professional communication.[1]

Knowing when it’s okay to use this communication tool can help you build relationships and save you from misunderstandings. Using them improperly can negatively affect how people view you.

How emojis can affect others’ impressions of you

I have a former colleague, Amanda, who communicated with me mostly via text message. She worked from home most days, and this was the fastest and easiest way for us to stay in touch. Amanda had a signature texting style. Whenever I asked her to confirm whether she understood something, or if I double-checked make sure that she received a document from me, she replied using her three favorite emojis: Smirk, Laugh Cry and Okay with a Laugh.

    Texting with Amanda so often led me to develop some impressions about her. I assumed that because she used emojis in her correspondence, she must be funny and relaxed. Even when we discussed serious matters, such as confirming the budget with clients or discussing the direction of our work, she used emojis. Over time, I began to wonder whether she took her job seriously.

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    It didn’t matter that Amanda had great ideas and did amazing work. I had a hard time taking her seriously because replying with Laugh Cry (or any of her other favorites, for that matter) didn’t seem professional at all. Researchers have found that my impression of Amanda wasn’t unique. Their research concluded that study participants considered senders who used emojis to be less competent than their more traditional counterparts.[2]

    Emoji-based impressions can be deceiving

    When I met Amanda for the first time, I was completely blown away. It felt like I had been texting a different person. She was in a tailored black suit, and she carried a briefcase like a top-tier professional.

    When she gave her presentation, she impressed everyone in the office. She outlined the budget, offered suggestions based on marketing data, and displayed projections for the upcoming year in a series of graphs. She was confident and answered our questions by citing her research during the Q&A portion of her talk. She had truly done her homework. If you imagine the ideal business presentation, that was what she gave.

    There was nothing playful about Amanda’s presentation. She epitomized professionalism. Surely this was not the same person who insisted on concluding every interaction with a string of smiley faces.

    After that, we conducted a survey about emojis at Lifehack

    After I met Amanda in person, I became more conscientious about my messages at work. I wondered if I gave my colleagues the wrong impression about my work because of the way I used emojis to communicate. I also wondered how using emojis affected my colleagues’ opinions of others.

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    I decided that the best way to figure out how my coworkers viewed people who used emojis was to ask. We use Slack to communicate at the Lifehack office, which means that there are plenty of opportunities for emojis to show up at work every day. I interviewed 40 employees to gather their insights about communication at work.

    I came to some interesting conclusions.

    Serious people tend to use less emotionally involved emojis

    Most of my colleagues noticed that people with higher rank in the office, such as managers, avoid using emotion-related emojis like smirks or smiley faces. This makes their texts seem more serious and professional.

    Whenever a manager does use an emoji, it’s normally to offer appreciation or support. They favored emotion-neutral emojis, such as clapping hands, or items like a bonfire. If it had a face, our managers didn’t bother with it. Connecting emotions to their communication must have seemed too informal for their position.

    My colleagues also agreed that they view sentences without emojis as items that need to be taken seriously. When an emoji is used, it signals that that part of the interaction is supposed to be humorous or entertaining.

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    Creative people can use emojis to form a completely understandable sentence FAST

    Some people take communicating through emojis to a whole new level. They can make simple answers seem more interesting and creative. For example, when we’re trying to decide where we should eat, someone might text an emoji of a burger or sushi roll instead of typing an explanation about what they want.

    Some of my creative colleagues can use emojis to string together complete thoughts without using any words. Once I was waiting for a colleague to show up so that I could start a meeting. I sent out a message over Slack to figure out where he was. One of my team members sent me two emojis: a man running and a toilet. I understood. It was simple, creative, and clear, and we didn’t have to go into the details.

    The key with using emoji creatively is to think quickly. My colleagues said that when they saw someone spending too much time looking for the right series of emojis, it seemed like they were trying too hard. It’s like when you take too long to figure out a joke. By the time you respond, it’s not funny anymore.

    Repeated use = identity

    Just as I learned from Amanda, over-using emojis can become your signature. It’s the same as having a catch phrase or a tag-line, emojis contribute to your identity and others’ impressions of you.

    We have a colleague who loves using the Yummy emoji. Whenever we have to order snacks, we let him choose first because we assume that he’s a foodie and will know where to find the tastiest snacks.

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    Unless you want to be known for a specific personality trait or interest, avoid over-using an emoji.

    Tips for using emojis in workplace communication

    All this discussion with my coworkers led me to a few conclusions about when and how to use emojis at work. Here are the best practices that the Lifehack Team passed on to me:

    • Only use emojis in the opening or closing of a conversation. If you want to say, “Hi,” or end your communication, it is appropriate to include an emoji. This can help to reassure others that you are a human being, but it keeps the body of your work from seeming unprofessional.
    • If you aren’t certain how someone will interpret your text, an emoji can help. So much of our communication is done over text message and email these days. Sometimes it’s challenging to convey tone and meaning with words, but an emoji can help.[3]

    I recently received the style guide for an assignment I was working on, and my collaborator had listed all these strict-sounding guidelines for the job. She included an emoticon at the end of an example that she had given. The emoticon helped me understand that she was trying to lighten the mood, and it reminded me that there was a real person on the other side of the text box.

    • It’s okay to use emojis in casual conversation and when you are building relationships with peers. When you are engaging with your coworkers on some non-work related task, like figuring out where to go to lunch or discussing what to bring to the office picnic, it’s fine to use emojis. Their causal tone can make your communication seem friendlier.

    These are just a few pointers from our small office, but they illustrate the ways that emojis can affect how others perceive us. There’s a time and a place for them, but it may not be at the end of every interaction, nor would including them in the middle of a formal proposal be a good idea.

    Have fun with your emojis. Just be careful about how you use them at work ;)

    Reference

    More by this author

    Brian Lee

    Chief of Product Management at Lifehack

    100 Incredible Life Hacks That Make Life So Much Easier 10 Best New Products That People Don’t Know About Book Summary: The Power of Habit in 2 Minutes 1 Minute Book Summary: How To Make People Like You in 90 Seconds or Less 2 Minutes Book Summary: Thinking Fast and Slow

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    Last Updated on April 11, 2019

    How to Improve Communication Skills for Workplace Success

    How to Improve Communication Skills for Workplace Success

    Possessing strong communication skills will help you in every phase of your life. This is especially true in the workplace.

    I have personally worked with several leaders who were masters of communication. A few were wonderful speakers who could tell a great story and get everyone in the room engaged. Those of us in attendance would walk away feeling inspired and eager to help with what came next. Others were very skilled at sharing a clear direction and job expectations.

    I knew exactly what was expected of me and how to achieve my goals. This was the foundation of an energized and vibrant role I was in. What I have found is strong communication skills are incredibly helpful and sometimes critical in how well we perform at work.

    Here we will take a look at how to improve communication skills for workplace success.

    How Communication Skills Help Your Success

    Strong communication skills pave the way for success in many ways. Let’s look at a few of the big ones.

    Create a Positive Experience

    Here are two examples of how well developed communication skills helps create a positive experience:

    When I first moved to the city I now live in, I began a job search. Prior to my first live interview, I was told an address to go to. Upon arriving at the address provided, I drove around and around attempting to find the location. After 15 minutes of circling and looking for the address, I finally grabbed a parking spot and set out on foot.

    What I discovered was the address was actually down an alley and only had the number over the door. No sign for the actual company. The person that gave me those very unclear directions provided a bad experience for me.

    Had they communicated the directions to get there in a clear manner, my experience would have been much better. Instead the entire experience started off poorly and colored the entire meeting.

    As a recruiter, I frequently provide potential candidates with information about a job I’m speaking to them about. In order to do this, I also provide a picture of the overall company, the group they might be joining, and how their role fits in and impacts the entire company.

    Time and time again I have been told by candidates that I have provided the clearest picture of a company and role they have ever heard. They have a positive experience when I clearly communicate to them. Even when the position does not work out for them, often times they will want to stay in touch with me due to the open communication and beneficial experience they had during the interviewing process.

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    Strong communication skills will provide a positive experience in virtually any interaction you have with someone.

    Help Leadership Skills

    It’s certainly a skill all its own to be able to lead others.

    Being a mentor and guiding others towards success is a major hallmark of great leaders. Another characteristic of effective leaders is the ability to communicate clearly.

    As I referenced above, having a leader who can plainly articulate the company’s mission and direction goes a really long way towards being the Captain of the boat that others want to follow. It’s like saying “here’s our destination and this is how we are going to get there” in a way that everyone can get on board with.

    Another critical component of everyone helping to sail the boat in the right direction is knowing what your portion is all about. How are you helping the boat move towards its destination in the manner than is consistent with the leaders’ vision?

    If you have a boss or a manager that can show you what it takes for not only you to be successful, but also how your performance helps the company’s success then you’ve got a winner. A boss with superior communication skills.

    Build Better Teams

    Most of us work in teams of some sort or another. During the course of my career, I have led teams up to 80 and also been an individual contributor.

    In my individual contributor roles, I have been part of a larger team. Even if you are in business for yourself, you have to interact with others in one manner or another.

    If you have strong communication skills, it helps to build better teams. This is true whether you are in an IT department with 100 other fellow programmers or if you own your own business and have customers or vendors you communicate with.

    When you showcase your robust ability to communicate well with others while interacting with them, you are building a better team.

    Now let’s jump in to how to improve communication skills to help you pave the way for your workplace success.

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    How to Improve Communication Skills for Workplace Success

    There are many tips, tricks, and techniques to improve communication skills. I don’t want to overwhelm you with too much information, so let’s focus on the things that will provide the biggest return on your time investment.

    Most of these tips will be fairly easy to become aware of but will take time and effort to implement. So let’s go!

    1. Listen

    Ever heard the saying you have two ears and one mouth for a reason? If you haven’t, then here’s the reason:

    Being a good listener is half the equation to being a good communicator.

    People who have the ability to really listen to someone can then actually answer questions in a meaningful way. If you don’t make the effort to actively listen, then you are really doing yourself and the other person a disservice in the communication department.

    Know that person who is chomping at the bit to open his or her mouth the second you stop talking? Don’t be that person. They haven’t listened to at least 1/2 of what you’ve said. Therefore the words that spill out of their mouth are going to be about 1/2 relevant to what you just said.

    Listen to someone completely and be comfortable with short periods of silence. Work on your listening skills first and foremost.

    2. Know Your Audience

    Knowing your audience is another critical component to having strong communication skills. The way you interact with your manager should be different than how you interact with your kids. This isn’t to say you need to be a different person with everyone you interact with. Far from it.

    Here is a good way to think about it:

    Imagine using your the same choice of words and body language you use with your spouse while interacting with your boss. That puts things in a graphic light!

    You want to ensure you are using the type of communication most relevant to your audience.

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    3. Minimize

    I have lunch with a business associate about 3 times a year. We’ve been talking for several years now about putting a business deal together.

    He is one of those people that simply overwhelms others with a lot of words. Sometimes when I ask him a question, I get buried beneath such an avalanche of words that I’m more confused than when I asked the question. Needless to say this is most likely a large portion of why we never put the deal together.

    Don’t be like my lunch business associate. The goal of talking to or communicating with someone is to share actual information. The goal is not to confuse someone, it’s to provide clarity in many cases.

    State what needs to be stated as succinctly as possible. That doesn’t mean you can’t have some pleasant conversation about the weather too.

    The point is to not create such an onslaught of words and information that the other person walks away more confused than when they started.

    4. Over Communicate

    So this probably sounds completely counter intuitive to what I just wrote about minimizing your communication. It seems like it might be but it’s not.

    What I mean by over communicating is ensuring that the other person understands the important parts of what you are sharing with them. This can be done simply yet effectively. Here’s a good example:

    Most companies have open enrollment for benefits for the employees in the fall. The company I work for has open enrollment from November 1 to 15. The benefits department will send out a communication to all employees around October 1st, letting them know open enrollment is right around the corner and any major changes that year. There’s also a phone number and email for people to contact them with any questions.

    Two weeks later, we all get a follow up email with basically the same information. We get a 3rd communication the week before open enrollment and another one 1 day before it starts.

    Finally we get 2 emails during enrollment reminding us when open enrollment ends.

    There’s minimal information, it’s more of a reminder. This is effective over communication.

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    5. Body Language

    The final critical component to how to improve communication skills for workplace success is body language. This is something most of us have heard about before but, a reminder is probably a good idea.

    When I am in a meeting with someone I am comfortable with, I tend to kind of slouch down in my chair and cross my arms. When I catch myself doing this, I sit up straight and uncross my arms. I remember that crossing arms can many times be interpreted as a sign of disagreement or conflict.

    In general, the best rule of thumb is to work towards having open body language whenever possible at work. This means relaxing your posture, not crossing your arms, and looking people in the eye when speaking with them.

    When you are speaking in front of others, stand up straight and speak in a clear voice. This will convey confidence in your words.

    Conclusion

    Possessing strong communication skills will help you in many facets of your life and most certainly in the workplace.

    Good communication helps create better teams, positive experiences with those we interact with, and are critical for leadership.

    There are numerous tactics and techniques to be used to improve communication skills. Here we’ve reviewed how to improve communication skills for workplace success.

    Now go communicate your way to success.

    More Resources About Effective Communication

    Featured photo credit: HIVAN ARVIZU via unsplash.com

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