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Killer Negotiator 101 – Framing a Killer Sales Pitch

Killer Negotiator 101 – Framing a Killer Sales Pitch

All of us are trying to be a killer negotiator every day. Whether it is talking your way into a million dollar deal or negotiating permission from your parents for a night out, a killer negotiator gets his way.

Your doors will keep opening if you have the ability to convince people. This series of posts is targeted at the techniques of being that killer negotiator. Over the last few posts, we have discussed how to master the basic rules of negotiation, knowing that everybody is a good guy, breaking the self-serving bias, saying less and listen more, and using the Benjamin Franklin effect and Foot in the Door technique to your advantage during negotiation. I have also discussed the reasons behind a NO and how to change that into a YES.

As a killer negotiator, you just bypassed the rat race, and that’s not all. People remember you. When you create your space in people’s minds, you touch their lives. Let me now introduce the next hack in the series – how to put your idea across to an audience and make them listen to it.

Make your presentation bold and distinct

Even in the most professional environment, people are primarily moved by emotions. You need to move people. Remember the concept of Divergence?

Bold and interesting statements make you prominent and draw attention.

Remember that one teacher in school who used to make you want to fall asleep in class as opposed to the one who kept you glued to his / her voice and presence? What do you think was the difference between the two?

Knowledge? Competence? Wrong!

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A killer negotiator or a public speaker knows that if you want an attentive audience, you will have to slip in ideas which will keep them glued to your voice. Give your audience thoughts to feed upon at regular intervals and they will listen to you!
You do not need to be a people pleaser to get attention. In fact, the most effective statements are those who differ from the concepts of the people around you. They do not have to believe in those statements when they hear it.

But yes, you need to believe what you are saying.

Here is an example from a holy man:

“Do you need to mug up all scriptures and Holy textbooks to be a saint?

Maybe it’s time we stopped teaching faith and start learning it. Every person who is above you in age or rank or social stature is trying to teach you what has not worked in their lives. Why do we love teaching others those things which we could not learn in own lives?

Look at a child. The kid is happy, happy with simple things. You give him an ant, and he will make a whole universe out of it and feel happy. We have given you a whole universe, yet you are making nothing out of it. People roam around in gloomy faces. Yet we try to transform that child into us. Who should be the teacher here? The one who is happy or the one who is not? The child or the adult?

When you meet a child, it isn’t time to teach. It is now time to learn!”

Whether you believe him or not is not important here. If you think like a killer negotiator, if you judge purely from the eyes of a person who is trying to persuade, you can see:

  1. He made several bold statements in that short extract.
  2. They were all held up later by strong arguments.

The listener may be taken aback by the concepts at first, but has to agree to it eventually when he listens to the rest of the explanation. The killer negotiator has to open with confident, bold statements, keeping the audience glued, and then back it up by sound arguments. He needs to believe those statements and should be ready to support them against counter arguments if necessary.

Examples from real life

While speaking to an audience on a podium, most speakers would open with something like:

“Thank you for the kind introduction. I have always wanted to speak.”

That is what everyone expects, and that’s why you should not start like that! Consider these opening lines:

“Look at the person on your left and now the person on your right. One of the three of you is going to disagree with me tonight, while the other two will agree. My aim is to get all three of you in agreement.”

Or a question:

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“Can you remember the most embarrassing thing ever happened to you?”

It is beneficial to place bold and interesting concepts at the start. People will listen to you when you tell them something they did not expect to hear. And this works like a charm in negotiation. If you sell people on what they already know, you are in for a lot of competition. Make people believe in your individuality rather than your similarity with the rest, and you can sell them anything! They will buy if you are trustworthy. Think of these opening lines:

“The car I am about to show you has a latest passive entry system, with a sliding sunroof, which you can control remotely. The features are unheard of!”

OR

“This proposal is a result of two years of effort and has already started turning heads in the industry. Pay close attention to what I am about to say to you.”

Be trustworthy, well-founded, and confident. Do not fight the shadows. Professionals usually like independent thinkers as long as they are confident and can back up what they are saying. But they can call your bluff just as fast.

If you say: “I can prove that the Sun goes around the Earth” just to sound bold, but then fall flat when it is time to prove it, you cannot expect much interest from your audience in the long run. Your statements will then become cheap gimmicks.

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Remember, you are not trying to fool anyone with cheap publicity stunts. Being a killer negotiator means that you have a firm and confident idea and the intention to create a Win-Win for both of you.

Which sales tagline appeals more to you?

“I have a smart watch with a remote operated 13 MP camera.”

OR

“Look at your watches. What would you say if I said that I could turn it into a 13MP camera which you can activate remotely with your smartphone?”

The idea is interesting and bold, and you have the interest of the room instantly. Provided that you are able to back up your statements, you will sell your watch!

Action plan

  1. Make sure your pitch for whatever you are negotiating on contains certain aspects that the person on the other side did not think about.
  2. You need to put this across boldly and briskly.
  3. The idea needs to be supported by well-formed logic, and you should be able to convince people of it.
  4. In addition to above, try answering the questions:
    • How can I find a solution for them which will be even better than they expect?’
    • My logic seems great, but how do I put it across in a way that will make them glued.
    • How can I do better than showing pie charts and graphs? How can I put across the same thing in various ways?

More by this author

Silence Can Solve Problems That Words Cannot Motivate ourselves Motivate Yourself: Three Tricks to Kick Your Own Ass 4 Steps to Learn from your Mistakes 8 Killer Negotiation Tricks Clients Don’t Want You To Know Killer Negotiator 101 – Framing a Killer Sales Pitch

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1 We Do What We Know Is Bad for Us, Why? 2 13 Bad Habits You Need to Quit Right Away 3 How to Reprogram Your Brain Like a Computer And Hack Your Habits 4 14 Ideas on How to Measure Productivity to Make Progress 5 11 Things You Can Do to Increase Employee Productivity

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Last Updated on January 6, 2021

14 Ideas on How to Measure Productivity to Make Progress

14 Ideas on How to Measure Productivity to Make Progress

Everyone has heard the term productivity, and people talk about it in terms of how high it is and how to improve it. But fewer know how to measure productivity, or even what exactly we are talking about when using the term “productivity.”

In its simplest form, the productivity formula looks like this: Output ÷ Input = Productivity.

For example, you have two salespeople each making 10 calls to customers per week. The first one averages 2 sales per week and the second one averages 3 sales per week. By plugging in the numbers we get the following productivity levels for each sales person.

For salesperson one, the output is 2 sales and the input is 10 sales: 2 ÷ 10 = .2 or 20% productivity. For salesperson two, the output is 3 sales and the input is 10 sales: 3 ÷ 10 = .3 or 30% productivity.

Knowing how to measure and interpret productivity is an invaluable asset for any manager or business owner in today’s world. As an example, in the above scenario, salesperson #1 is clearly not doing as well as salesperson #2.

Knowing this information we can now better determine what course of action to take with salesperson #1.

Some possible outcomes might be to require more in-house training for that salesperson, or to have them accompany the more productive salesperson to learn a better technique. It might be that salesperson #1 just isn’t suited for sales and would do a better job in a different position.

How to Measure Productivity With Management Techniques

Knowing how to measure productivity allows you to fine tune your business by minimizing costs and maximizing profits:

1. Identify Long and Short-Term Goals

Having a good understanding of what you (or your company’s) goals are is key to measuring productivity.

For example, if your company’s goal is to maximize market share, you’ll want to measure your team’s productivity by their ability to acquire new customers, not necessarily on actual sales made.

2. Break Down Goals Into Smaller Weekly Objectives

Your long-term goal might be to get 1,000 new customers in a year. That’s going to be 20 new customers per week. If you have 5 people on your team, then each one needs to bring in 4 new customers per week.

Now that you’ve broken it down, you can track each person’s productivity week-by-week just by plugging in the numbers:

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Productivity = number of new customers ÷ number of sales calls made

3. Create a System

Have you ever noticed that whenever you walk into a McDonald’s, the French fry machine is always to your left? 

This is because McDonald’s created a system. They have determined that the most efficient way to set up a kitchen is to always have the French fry machine on the left when you walk in.

You can do the same thing and just adapt it to your business.

Let’s say that you know that your most productive salespeople are making the most sales between the hours of 3 and 7 pm. If the other salespeople are working from 9 am to 4 pm, you can potentially increase productivity through something as simple as adjusting the workday.

Knowing how to measure productivity allows you to set up, monitor, and fine tune systems to maximize output.

4. Evaluate, Evaluate, Evaluate!

We’ve already touched on using these productivity numbers to evaluate and monitor your employees, but don’t forget to evaluate yourself using these same measurements.

If you have set up a system to track and measure employees’ performance, but you’re still not meeting goals, it may be time to look at your management style. After all, your management is a big part of the input side of our equation.

Are you more of a carrot or a stick type of manager? Maybe you can try being more of the opposite type to see if that changes productivity. Are you managing your employees as a group? Perhaps taking a more one-on-one approach would be a better way to utilize each individual’s strengths and weaknesses.

Just remember that you and your management style contribute directly to your employees’ productivity.

5. Use a Ratings Scale

Having clear and concise objectives for individual employees is a crucial part of any attempt to increase workplace productivity. Once you have set the goals or objectives, it’s important that your employees are given regular feedback regarding their progress.

Using a ratings scale is a good way to provide a standardized visual representation of progress. Using a scale of 1-5 or 1-10 is a good way to give clear and concise feedback on an individual basis.

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It’s also a good way to track long-term progress and growth in areas that need improvement.

6. Hire “Mystery Shoppers”

This is especially helpful in retail operations where customer service is critical. A mystery shopper can give feedback based on what a typical customer is likely to experience.

You can hire your own shopper, or there are firms that will provide them for you. No matter which route you choose, it’s important that the mystery shoppers have a standardized checklist for their evaluation.

You can request evaluations for your employees friendliness, how long it took to greet the shopper, employees’ knowledge of the products or services, and just about anything else that’s important to a retail operation.

7. Offer Feedback Forms

Using a feedback form is a great way to get direct input from existing customers. There are just a couple of things to keep in mind when using feedback forms.

First, keep the form short, 2-3 questions max with a space for any additional comments. Asking people to fill out a long form with lots of questions will significantly reduce the amount of information you receive.

Secondly, be aware that customers are much more likely to submit feedback forms when they are unhappy or have a complaint than when they are satisfied.

You can offset this tendency by asking everyone to take the survey at the end of their interaction. This will increase compliance and give you a broader range of customer experiences, which will help as you’re learning how to measure productivity.

8. Track Cost Effectiveness

This is a great metric to have, especially if your employees have some discretion over their budgets. You can track how much each person spends and how they spend it against their productivity.

Again, this one is easy to plug into the equation: Productivity = amount of money brought in ÷ amount of money spent.

Having this information is very useful in forecasting expenses and estimating budgets.

9. Use Self-Evaluations

Asking your staff to do self evaluations can be a win-win for everyone. Studies have shown that when employees feel that they are involved and their input is taken seriously, morale improves. And as we all know, high employee morale translates into higher productivity.

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Using self-evaluations is also a good way to make sure that the employees and employers goals are in alignment.

10. Monitor Time Management

This is the number one killer of productivity in the workplace. Time spent browsing the internet, playing games, checking email, and making personal calls all contribute to lower productivity[1].

Time Management Tips to Improve Productivity

    The trick is to limit these activities without becoming overbearing and affecting morale. Studies have shown that most people will adhere to rules that they feel are fair and applied to everyone equally.

    While ideally, we may think that none of these activities should be done on company time, employees will almost certainly have a different opinion. From a productivity standpoint, it is best to have policies and rules that are seen as fair to both sides as you’re learning how to measure productivity.

    11. Analyze New Customer Acquisition

    We’ve all heard the phrase that “It’s more expensive to get a new customer than it is to keep an existing one.” And while that is very true, in order for your business to keep growing, you will need to continually add new customers.

    Knowing how to measure productivity via new customer acquisition will make sure that your marketing dollars are being spent in the most efficient way possible. This is another metric that’s easy to plug into the formula: Productivity = number of new customers ÷ amount of money spent to acquire those customers.

    For example, if you run any kind of advertising campaign, you can compare results and base your future spending accordingly.

    Let’s say that your total advertising budget is $3,000. You put $2,000 into television ads, $700 into radio ads, and $300 into print ads. When you track the results, you find that your television ad produced 50 new customers, your radio ad produced 15 new customers, and your print ad produced 9 new customers.

    Let’s plug those numbers into our equation. Television produced 50 new customers at a cost of $2,000 (50 ÷ 2000 = .025, or a productivity rate of 2.5%). The radio ads produced 15 new customers and cost $700 (15 ÷ 700 = .022, or a 2.2% productivity rate). Print ads brought in 9 new customers and cost $300 (9 ÷ 300 = .03, or a 3% return on productivity).

    From this analysis, it is clear that you would be getting the biggest bang for your advertising dollar using print ads.

    12. Utilize Peer Feedback

    This is especially useful when people who work in teams or groups. While self-assessments can be very useful, the average person is notoriously bad at assessing their own abilities.

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    Just ask a room full of people how many consider themselves to be an above average driver and you’ll see 70% of the hands go up[2]! Now we clearly know that in reality about 25% of drivers are below average, 25% are above average, and 50% are average.

    Are all these people lying? No, they just don’t have an accurate assessment of their own abilities.

    It’s the same in the workplace. Using peer feedback will often provide a more accurate assessment of a person’s ability than a self-assessment would.

    13. Encourage Innovation and Don’t Penalize Failure

    When it comes to productivity, encouraging employee input and adopting their ideas can be a great way to boost productivity. Just make sure that any changes you adopt translate into higher productivity.

    Let’s say that someone comes to you requesting an entertainment budget so that they can take potential customers golfing or out to dinner. By utilizing simple productivity metrics, you can easily produce a cost benefit analysis and either expand the program to the rest of the sales team, or terminate it completely.

    Either way, you have gained valuable knowledge and boosted morale by including employees in the decision-making process.

    14. Use an External Evaluator

    Using an external evaluator is the pinnacle of objective evaluations. Firms that provide professional evaluations use highly trained personnel that even specialize in specific industries.

    They will design a complete analysis of your business’ productivity level. In their final report, they will offer suggestions and recommendations on how to improve productivity.

    While the benefits of a professional evaluation are many, their costs make them prohibitive for most businesses.

    Final Thoughts

    These are just a few of the things you can do when learning how to measure productivity. Some may work for your particular situation, and some may not.

    The most important thing to remember when deciding how to track productivity is to choose a method consistent with your goals. Once you’ve decided on that, it’s just a matter of continuously monitoring your progress, making minor adjustments, and analyzing the results of those adjustments.

    The business world is changing fast, and having the right tools to track and monitor your productivity can give you the edge over your competition.

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    Featured photo credit: William Iven via unsplash.com

    Reference

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