Advertising
Advertising

Killer Negotiator 101 – Everybody is a good guy

Killer Negotiator 101 – Everybody is a good guy

A good negotiator wins the deal for himself. A killer negotiator creates a win-win!

My name is Captain D. Most of what I write are things which have come from my experiences in dealing with thousands upon thousands of people from all over the world and judging what makes them tick. I have loved to do that all my life, and it has helped me in countless ways- professionally and personally. Just a few days back I had a major inspection on my ship. The results were crucial for the performance of the vessel. Everyone was looking forward to it. There was a lot of ground to cover, and there were several things which could have gone wrong. The inspector was a very senior, matter-of-fact guy with no interest in chit-chat. Not everything went perfectly, yet in the end we all walked out smiling with a glittering report which made everyone happy! The inspector’s words as he left were, “I will remember you”.

Long story short, I know how to negotiate! It’s not difficult, and being a negotiator can surely take you places. Let us start with a basic concept which many fail to understand.

Advertising

    1. Everybody believes they are the good guys

    Whether you are Bill Gates or a New York City cab driver, you have a philosophy- an internal code of what is right, what is wrong, what is enjoyable, what is not, etc. It is your unique collection of beliefs and behaviors. It’s surprising that many people never understand that concept! When you meet someone, they judge you. Those judgments come from that person’s experience- the way he has seen his life unfold. That’s okay. However, to be a killer negotiator you must remember that often you may be trying to convince another person using the yardstick you have prepared for yourself. That may not work very well for you.

    Conflict of Concepts

    I recently completed a voyage from Iraq to the United States and met people from both countries. I get to chatting easily and often end up finding out information which someone would never hear about from a public source such as a newspaper.

    Ask an American, “Why was your country attacked on 9/11?” He or she will say, “They hate us because we are free”. Ever ask a person from Iraq why America is dropping bombs on their houses? I have. They say, “The United States wants to eliminate Islam.” These are both ideas planted in the minds of the masses by people with a certain objective which they do not disclose. Whichever side you are on, one thing is for certain. Someone born in America thinks one way and someone born in Iraq thinks another. Both have reasons to believe what they believe.

    How to use this as a negotiator

    Even a terrorist is a crusader to himself. Killing people makes sense to him. He can dehumanize people for a greater cause, just like a soldier on the battlefront. A thief is desperate and to him stealing seems a logical way out. We forget that our beliefs are just as strong in our minds as the other person’s ideas are to him or her. To be a negotiator, you must understand that. You cannot try to convince someone otherwise unless you understand his persona completely and unbiasedly.

    Advertising

    Weird people around you

    You will find many people making decisions which may seem weird to you.

    • A company executive I know fired someone just so that he could put the blame for his mistakes on him.
    • People are married to those they do not love for years, but it makes sense to them to stay married.
    • A friend of mine has taken a job which is about half the pay of his last job, but he now can spend more time with his family.
    • Another friend left his family for a girlfriend he had twenty years back in Brazil and went to live there with her.
    • Your boss accepted a modification plan for your office based solely on the fact that it is cheaper to implement, regardless of how awesome your idea was.

    You may not agree with all this, and that’s okay. When you are a negotiator you need to follow the philosophy below.

    “It is the mark of an educated mind to be able to entertain a thought without accepting it.” -Aristotle

    Advertising

    Killer negotiator

      Action Plan: Learn more than you teach.

      As a negotiator, you will face situations when the person on the other side differs with you.

      It’s not the time to teach; it’s the time to learn.

      Listen and be unbiased. Try to make sense of what the other person said.

      Advertising

      Think:

      1. Perhaps there is a point in that idea!
      2. Maybe I can rethink my ways to accommodate these demands.
      3. I may have gotten it all wrong so I will consider this way.
      4. His idea seems bizarre to me, but let me find out how he came to it.

      If you consider the above, even though someone may differ with you, he or she will still agree that you are easy to work with and a great person.

      If you have a fight or an argument in your personal life hold back and think the above thoughts. They are all applicable! The moment you think of a situation from the other person’s point of view, you are instantly in a position to negotiate! Fight it solely with your logic, and you will lose that position. A negotiator hits the problem from the other side of the table!

      The way to fight resistance is not with resistance. The only way to disarm opponents is to understand their philosophy and figure out why they feel that way. You can counter the idea only when you truly understand it. That is the only way to be a master negotiator. Do not hit the person; hit the philosophy, and the person will agree with you.

      Featured photo credit: Free Images via freeimages.com

      More by this author

      Silence Can Solve Problems That Words Cannot Motivate ourselves Motivate Yourself: Three Tricks to Kick Your Own Ass 4 Steps to Learn from your Mistakes 8 Killer Negotiation Tricks Clients Don’t Want You To Know Killer Negotiator 101 – Framing a Killer Sales Pitch

      Trending in Career Advice

      1 Clueless On Your Career? Sabbatical vs. Career Break 2 9 Tips for Starting a New Job and Succeeding in Your Career 3 10 Essential Career Change Questions To Ask Yourself This Year 4 10 Job Search Tools Every Jobseekers Need To Know About 5 If You Have This Key Behavior, You’ll Be More Successful Than 90% Of People

      Read Next

      Advertising
      Advertising
      Advertising

      Last Updated on January 21, 2020

      How to Increase Work Productivity: 9 Ground Rules

      How to Increase Work Productivity: 9 Ground Rules

      We all have those days when completing our assigned tasks seems beyond reach. With the temptation of social media, mobile games, and the internet in general—not to mention the constant bustle of people in the office—it’s easy to fall prey to disruptions and distractions at work.

      So, what can we do about it? How to be productive at work?

      While we don’t have a foolproof system that can completely eliminate disturbances and diversions, we do have 9 ground rules that can be applied to help give your productivity levels a boost.

      Keep reading to find out our tips on work productivity.

      What Does It Mean to Be Productive?

      How to be productive at work?” is the age-old question plaguing employees and employers alike around the world. Regardless of where you work and what you do, everyone is always looking for new ways to be more efficient and effective.

      But what does being productive actually entail?

      Completing more tasks on your list or working longer hours doesn’t necessarily mean you’re being more productive. It just means you’re more busy, and productivity shouldn’t be confused with busyness.

      Productivity means achieving effective results in as short amount of time as possible, leaving you with more time to enjoy freely.

      It involves working smarter, not harder. It means refining processes, speeding up workflows, and reducing the chances of interruptions.

      Productivity is best achieved when looking at your current way of working, identifying the bottlenecks, flaws, and hindrances, and then finding ways to improve.

      9 Ground Rules on How to Be Productive at Work

      1. Avoid Multitasking

      Multitasking can give the impression that more tasks can be accomplished as you’re doing multiple things at once. However, the opposite is true.

      Advertising

      Research has shown that attempting to do several things at the same time takes a toll on productivity and that shifting between tasks can cost up to 40 percent of someone’s time.[1] That’s because your focus and concentration is constantly hindered due to having to switch between tasks.

      If you have a lot of tasks on your plate, determine your priorities and allocate enough time for each task. That way you can work on what’s urgent first and have enough time to complete the rest of your tasks.

      2. Turn off Notifications

      According to a Gallup poll, more than 50 percent of US smartphone owners admit to checking their phones a few times an hour.[2]

      Switching off your phone—or at least your notifications—during work hours is a good way to prevent you from checking your phone all the time.

      The same applies to your computer. If you have the privilege of accessing social media on your work desktop, switch off the notifications on there.

      Another good tip is to logout from your social media accounts. Therefore when you feel the urge to check it, you might be swayed because your page isn’t so easily accessible.

      3. Manage Interruptions

      There are certain disruptions in the office that are unavoidable such as your manager requesting a quick meeting or your colleague asking for assistance. In order to deal with this, your best approach is to know how to handle interruptions like a pro.

      Be proactive and inform the people around you of your need to focus. Turn your status on as “busy/unavailable” on your work chat app.

      If you’re on a deadline, let your colleagues know that you need to concentrate and would really appreciate not being interrupted for the moment, or even work from home if that’s a feasible option for you.

      By anticipating and having a plan in place to manage them, this will minimize your chances of being affected by interruptions.

      4. Eat the Frog

      Mark Twain once famously said that:

      Advertising

      “if it’s your job to eat a frog, it’s best to do it first thing in the morning. And if it’s your job to eat two frogs, it’s best to eat the biggest one first.”

      What this basically means is that you should get your biggest, most urgent task out of the way first.

      We all have that big, important task that we don’t want to do but know we have to do because it holds the biggest consequence if we don’t complete it.

      Eat the frog is a productivity technique that encourages you to do your most important, most undesirable task first. Completing this particular task before anything else will give you a huge sense of accomplishment. It will set the ball rolling for the rest of the day and motivate you to eagerly complete your other tasks.

      5. Cut Down on Meetings

      Meetings can use up a lot of time, which is time that can be used to do something useful.

      You have to wait for everyone to arrive, then after the pleasantries are out of the way, you can finally get stuck into it. And sometimes, it may take a whole hour to iron out one single issue.

      The alternative? Don’t arrange a meeting at all. You’ll be surprised at how many things can be resolved through an email or a quick phone call.

      But that doesn’t mean you should eliminate meetings altogether. There are certain circumstances where face-to-face discussions and negotiations are still necessary. Just make sure you weigh up the options prior.

      If it’s just information sharing, you’re probably better off sending an email; but if brainstorming or in-depth discussion is required, then an in-person meeting would be best.

      6. Utilize Tools

      Having the right tools to work with is crucial as you’re only really as good as the resources you have at your disposal. Not only will you be able to complete tasks as efficiently as possible, but they can streamline processes. Said processes are essential to a business as they manage tasks, keep employees connected, and hold important data.

      If you’re the manager or business owner, ensure your team has the right tools in place.

      Advertising

      And if you’re an employee and think the tools you currently have to work with aren’t quite up to par, let your manager know. A good team leader understands the significance of having the right tools and how it can impact employee productivity.

      Some examples of tools that could be used:

      Communication
      • Slack for team chat and collaboration.
      • Samepage for video conference software.
      • Zendesk for customer service engagement.
      Task Management
      • Zenkit for task and project collaboration.
      • Wunderlist for listing your to-do’s.
      • Wekan for an open source option.
      Database Management
      Time Tracking
      • Clockify for a free tracker.
      • TMetric for workspace integrations.
      • TimeCamp for attendance and productivity monitoring.

      You can also take a look at these Top 10 Productivity Tools to Help You Achieve 10x More in Less Time.

      7. Declutter and Organize

      Having a disorganized and cluttered workspace can limit your ability to focus. According to researchers, physical clutter can negatively impact your ability to concentrate and take in information.[3] Which is why keeping your work environment well ordered and clutter-free is important.

      Ensure you have your own system of organization so you know what to do when the paperwork starts to pile up.

      Being organized will also ensure that you know where to find the appropriate stationery, tools, or documents when you need it. A US study reveals that the average worker can waste up to one week a year looking for misplaced items.[4]

      Here’s a useful guide to help you declutter and organize: How to Declutter Your Life and Reduce Stress (The Ultimate Guide)

      8. Take Breaks

      Taking regular breaks is essential for maintaining productivity at work. Working in front of a computer can lead to a sedentary lifestyle which can place you at a higher risk of heart disease, diabetes, and obesity. Even a 30 second microbreak can increase your productivity levels up to 30 percent.

      As well as your physical health, breaks are also crucial for your mental and emotional wellbeing. That’s because your brain is like a muscle, the more it works without a break, the easier it is for it to get worn out.

      Ensuring you actually take your breaks can prevent you from suffering from decision fatigue. It can also help boost creativity.

      Take a look at this article and learn why you should start scheduling time for breaks: The Importance of Scheduling Downtime

      Advertising

      9. Drink Water

      Although we know we should, it’s easy to forget to drink enough water during the working day.

      Many of us turn to tea or coffee for the caffeine hit to keep us going. However, like taking breaks, drinking water is essential for maintaining productivity levels at work. It’s simple and effective.

      Not drinking enough water can lead to dehydration and also headaches, tiredness, and weight gain.

      A good tip to avoid dehydration is to keep a water bottle at your desk as it can serve as a reminder to constantly drink water.

      If you find the taste of water a little bland, add some fruit such as cucumber or lemon to give it a better taste.

      You can also get more ideas on how to drink more water here: How to Drink More Water (and Why You Should)

      The Bottom Line

      The preceding 9 ground rules on work productivity aren’t the be-all, end-all. You and the company you work for may have other tips on how productivity is best increased and maintained.

      After all, it’s something that can be perceived differently depending on the exact job and work environment.

      In saying that, however, the 9 ground rules serve as a good foundation for anyone finding themselves succumbing to disruption and distraction, and are looking for ways to overcome them.

      A good tip to keep in mind is that change doesn’t happen overnight. Start small and be consistent. If you slip up, just dust yourself off and try again.

      Developing habits happens gradually, so as long as you keep up with it, you’ll soon start to notice the changes you’ve been making and eventually enjoy the fruits of your labor.

      More About Boosting Productivity

      Featured photo credit: Cathryn Lavery via unsplash.com

      Reference

      Read Next