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Four Types Of Business Tools You Haven’t Tried – But Should

Four Types Of Business Tools You Haven’t Tried – But Should

It’s a new year, which means it’s a new chance to take your business to the next level. Now that the initial resolution rush is over, you’re likely left staring at a long list of tasks and goals, without knowing where to start. Don’t worry–this list of business tools has you covered, even in areas you may not have thought about before.

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    Communication

    Communication can make or break your company. The way your business is perceived by customers or clients and potential customers or clients is one of the defining factors in whether you’ll fail or succeed in the long term, and how you and your employees interact with and are reached by people is a huge part of that. Most tips for this area focus on social media and email communications; phone tools often get left out. So with that in mind–

    Free: Google Voice is probably the most useful free solution out there–it will let you create a business number that will redirect to your phone(s) of choice, without you having to plaster your personal phone number all over the internet. It also transcribes your voicemails, which is very handy (when it works right–sometimes the effect is more comical than useful).

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    Paid: Grasshopper is something like a more full-featured version of Google Voice, with the added ability to make the default phone number that people call a toll-free number. If you’re looking to go 110% pro with your business communications, the Hastings Humans are a good place to start–you can have them handle receptionist duties, answer calls 24/7, and take orders from your customers, among other things.

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      Delegating

      Communication is all about how customers are perceiving you; delegation is all about making sure your business is running as efficiently as possible. If you’re trying to do everything, chances are that you’re not getting near as much done as you should be–and the work you’re doing that’s outside your zone of genius is definitely not going to be your best work.

      Free: Unfortunately, free delegation tools are pretty thin on the ground. Delegating is all about getting someone else to do the things that you’re not good at or don’t want to do, and that means you have to pay them.

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      Paid: Two great places to start are FancyHands and Zirtual, both of which come with multiple plans to fit different peoples’ needs. FancyHands is a little more focused on life-related outsourcing, Zirtual is a little more focused on business-related outsourcing. Both of them are geared towards general needs–if you need a specialized task done, check out the contractors at Upwork, oDesk, or the old standby: Craigslist.

      Not sure where to start? Check out these 9 tasks you should be outsourcing and the lazy geek’s guide to outsourcing everything.

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        Security

        Data breaches are big news when they happen to big companies (like the Target fiasco this last Black Friday), but small businesses aren’t exempt by any means. Cyber crime is on the rise and if your business gets attacked, it could be expensive.

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        Free: There are a lot of free ways to increase your security–here’s a list of ways to secure your online privacy. If you and your team members follow all of the steps, you’ll be at least a little bit ahead of the hackers. And if you use WordPress, the Better WP Security plugin is a great place to start.

        Paid: If you manage a team and work largely out of the cloud, CloudEntr can save you from the dreaded “login credentials” spreadsheet that’s rarely updated and is a huge security risk when a team member leaves. One click lets you remove their access, without you having to change every single team account password. Carbonite can help you securely back up your data, and Prey will let you find lost devices before someone uses them to access sensitive data.

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          Productivity

          You probably have tried productivity tools before, of course–what business owner doesn’t want to be more productive? But the usual productivity app lists focus on task management tools, which are great, but not the be-all end-all of productivity.

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          Free: SelfControl will let you block distracting sites (including the productivity black hole that is Facebook) and your email inbox for a predetermined amount of time. IFTTT‘s slogan is “put the internet to work for you,” and it can streamline and automate a lot of your processes using “if this, then that” rules (hence the name). For example, you can set it to email you every time there’s a new result for a search on Craigslist. FocusBooster is a free Pomodoro timer that works on both Mac and Windows, and makes it easy for you to utilize the Pomodoro method of productivity.

          Paid: Zapier is similar to IFTTT, but with more business-related apps available in the library. Concentrate is similar to SelfControl, but lets you set up different routines for different activities (for example, a “writing” routine vs. a “designing” routine). VitaminR is a full-featured tool intended to not only train you into better productivity habits (reducing task switching, for example), but also letting you see data about what conditions lead to peak productivity levels for you.

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          Last Updated on March 29, 2021

          5 Types of Horrible Bosses and How to Beat Them All

          5 Types of Horrible Bosses and How to Beat Them All

          When I left university I took a job immediately, I had been lucky as I had spent a year earning almost nothing as an intern so I was offered a role. On my first day I found that I had not been allocated a desk, there was no one to greet me so I was left for some hours ignored. I happened to snipe about this to another employee at the coffee machine two things happened. The first was that the person I had complained to was my new manager’s wife, and the second was, in his own words, ‘that he would come down on me like a ton of bricks if I crossed him…’

          What a great start to a job! I had moved to a new city, and had been at work for less than a morning when I had my first run in with the first style of bad manager. I didn’t stay long enough to find out what Mr Agressive would do next. Bad managers are a major issue. Research from Approved Index shows that more than four in ten employees (42%) state that they have previously quit a job because of a bad manager.

          The Dream Type Of Manager

          My best manager was a total opposite. A man who had been the head of the UK tax system and was working his retirement running a company I was a very junior and green employee for. I made a stupid mistake, one which cost a lot of time and money and I felt I was going to be sacked without doubt.

          I was nervous, beating myself up about what I had done, what would happen. At the end of the day I was called to his office, he had made me wait and I had spent that day talking to other employees, trying to understand where I had gone wrong. It had been a simple mistyped line of code which sent a massive print job out totally wrong. I learn how I should have done it and I fretted.

          My boss asked me to step into his office, he asked me to sit down. “Do you know what you did?” I babbled, yes, I had been stupid, I had not double-checked or asked for advice when I was doing something I had not really understood. It was totally my fault. He paused. “Will you do that again?” Of course I told him I would not, I would always double check, ask for help and not try to be so clever when I was not!

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          “Okay…”

          That was it. I paused and asked, should I clear my desk. He smiled. “You have learnt a valuable lesson, I can be sure that you will never make a mistake like that again. Why would I want to get rid of an employee who knows that?”

          I stayed with that company for many years, the way I was treated was a real object lesson in good management. Sadly, far too many poor managers exist out there.

          The Complete Catalogue of Bad Managers

          The Bully

          My first boss fitted into the classic bully class. This is so often the ‘old school’ management by power style. I encountered this style again in the retail sector where one manager felt the only way to get the best from staff was to bawl and yell.

          However, like so many bullies you will often find that this can be someone who either knows no better or is under stress and they are themselves running scared of the situation they have found themselves in.

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          The Invisible Boss

          This can either present itself as management from afar (usually the golf course or ‘important meetings) or just a boss who is too busy being important to deal with their staff.

          It can feel refreshing as you will often have almost total freedom with your manager taking little or no interest in your activities, however you will soon find that you also lack the support that a good manager will provide. Without direction you may feel you are doing well just to find that you are not delivering against expectations you were not told about and suddenly it is all your fault.

          The Micro Manager

          The frustration of having a manager who feels the need to be involved in everything you do. The polar opposite to the Invisible Boss you will feel that there is no trust in your work as they will want to meddle in everything you do.

          Dealing with the micro-manager can be difficult. Often their management style comes from their own insecurity. You can try confronting them, tell them that you can do your job however in many cases this will not succeed and can in fact make things worse.

          The Over Promoted Boss

          The Over promoted boss categorises someone who has no idea. They have found themselves in a management position through service, family or some corporate mystery. They are people who are not only highly unqualified to be managers they will generally be unable to do even your job.

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          You can find yourself persistently frustrated by the situation you are in, however it can seem impossible to get out without handing over your resignation.

          The Credit Stealer

          The credit stealer is the boss who will never publically acknowledge the work you do. You will put in the extra hours working on a project and you know that, in the ‘big meeting’ it will be your credit stealing boss who will take all of the credit!

          Again it is demoralising, you see all of the credit for your labour being stolen and this can often lead to good employees looking for new careers.

          3 Essential Ways to Work (Cope) with Bad Managers

          Whatever type of bad boss you have there are certain things that you can do to ensure that you get the recognition and protection you require to not only remain sane but to also build your career.

          1. Keep evidence

          Whether it is incidents with the bully or examples of projects you have completed with the credit stealer you will always be well served to keep notes and supporting evidence for projects you are working on.

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          Buy your own notebook and ensure that you are always making notes, it becomes a habit and a very useful one as you have a constant reminder as well as somewhere to explore ideas.

          Importantly, if you do have to go to HR or stand-up for yourself you will have clear records! Also, don’t always trust that corporate servers or emails will always be available or not tampered with. Keep your own content.

          2. Hold regular meetings

          Ensure that you make time for regular meetings with your boss. This is especially useful for the over-promoted or the invisible boss to allow you to ‘manage upwards’. Take charge where you can to set your objectives and use these meetings to set clear objectives and document the status of your work.

          3. Stand your ground, but be ready to jump…

          Remember that you don’t have to put up with poor management. If you have issues you should face them with your boss, maybe they do not know that they are coming across in a bad way.

          However, be ready to recognise if the situation is not going to change. If that is the case, keep your head down and get working on polishing your CV! If it isn’t working, there will be something better out there for you!

          Good luck!

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