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75 Common Email Mistakes You’re Probably Making at Work

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75 Common Email Mistakes You’re Probably Making at Work

You’ve always wondered, right? Just what kind of mistakes are you making every day with your emails?

Well, don’t worry, I’ve put together this list of 75 common email mistakes so you can see what you’re guilty of. Let’s get started:

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Netiquette

  1. You don’t use basic greetings. Don’t forget to start with “Hello”, “Hi”, “Dear”, etc.
  2. You use ambiguous subject lines or avoid them altogether. State exactly what you want in your subject line and make it easier for people to find your emails later on.
  3. You send every email with the high-priority flag. Only use this when it’s urgent.
  4. You expect people to reply to your emails immediately and send them follow up emails when they don’t. Remember, email is a slower form of communication.
  5. You hit Reply All when you meant to hit Reply. Always check before you send.
  6. You mix up the difference between To and CC. To is for people who need to take action; CC is for people who need to be kept in the know.
  7. You CC hundreds of people when a BCC is more appropriate. Be sure to use BCC when you’re sending general emails to people who don’t know each other.
  8. You close emails abruptly. It doesn’t hurt to say thank you, sincerely, best regards or some other polite close.
  9. Your email doesn’t include contact information. Add this to your signature as soon as possible.
  10. You’ve got a really long signature. Shorten your email if you can, and consider if all that legalese is really necessary.

Writing

  1. You send incomplete emails. Take a few more minutes to finish what you’re writing.
  2. You ask people open-ended questions on email. This can cause discussions that are best had elsewhere.
  3. You use complicated sentences and words that recipients have to look up. Use everyday language.
  4. You use TXT speak, poor punctuation and bad grammar in your emails to your boss. Instead, type full sentences that make sense.
  5. You send emails in ALL CAPS to your colleagues. Stop shouting at me!
  6. You include content in the body of an email when the subject line is a closed-ended question, e.g., “Lunch at one?”
  7. You ask an open-ended question in the subject line and don’t include explanatory content in the body of the email, e.g., “I’m hungry. What will we do?”
  8. You don’t spellcheck or proofread your emails. Hint: those red squiggly lines normally mean there’s something wrong.
  9. Your write lengthy paragraphs and expect people to read them. Instead, write summaries and use bullet points whenever possible.
  10. You think unusual fonts keeps things interesting. Stick to Arial, Times New Roman or your company’s default font. And just use a variation of black; it’s easier to read.

Helping Your Colleagues

  1. You send large attachments and then wonder why other people don’t get them. Save them on the network, use cloud storage or compress them instead.
  2. You don’t send people updates about important projects that they’re involved in. Keep your colleagues in the loop.
  3. You send too many updates about unimportant projects that people aren’t involved in. Just keep relevant colleagues in the loop.
  4. You send emails when you need information urgently. A phone call, instant message or a conversation are all better and faster.
  5. You return to your desk after a break and reply to your emails one by one without checking them all first. You can save everyone time by reading all your emails first.
  6. You send the person beside you an email and then ask them verbally if they’ve received it yet.
  7. You spend hours filling an email with helpful information. Instead, write a blog post or update the company wiki so everyone can benefit.
  8. You send along chain emails because they’re a good way to pass the time. These are best kept for personal email accounts and even then, I’d avoid them.
  9. You hate email chains (that’s fine), and you don’t respond to important ones because you missed them (not fine).
  10. You don’t respect the time of the people you’re sending emails to. Keep your emails short and to the point.
  11. You use email Read Receipts. Most people find this annoying and even rude. Avoid!
  12. You use email to ask people questions, when the answers are available through a quick Google search.
  13. You forget to tell recipients what you want in your email. Say what you want in the subject line or the first line.
  14. You send steamy emails to colleagues that you’re having an affair with. You know the company can probably access your emails, right? Word will get around, so don’t be so unprofessional.
  15. You send steamy emails to colleagues that you’re not having an affair with. Ditto for point 14, with an added serve of sexual harassment charges.

Being Professional

  1. You don’t reply to your boss’s emails. Always reply to your boss.
  2. You swear or forward inappropriate attachments to colleagues via email. Remember that you’re at work before you send.
  3. You mix up personal emails with business emails. Keep them in separate accounts.
  4. You answer emails immediately and outside of office hours. Don’t give people the impression that you’re always available.
  5. You send emails when you’re drunk. Sober up first!
  6. You mistake long emails with being thorough.
  7. You mistake short emails with rudeness.
  8. You send an email to your team and CC the client on it. Keep client communications separate.
  9. You love sending pointless attachments like pictures of your cat, where you went on holidays and what you’re having for dinner. If you must, only send these to friends.
  10. You respond to emails when you’re angry. Count to 10 and take a deep breath first.

Productivity Drains

  1. You receive dozens of (unnecessary) notification emails every day from the various services that you use. Turn these off wherever possible.
  2. You haven’t read the Email Charter. Yes! There’s a charter.
  3. You pursue a Zen-like working environment, within which you focus on one task without stopping to check email. Like it or not, work will arrive through email; have a system for managing it.
  4. You phone notifies you via an audible ding every time you receive an email. Turn this off if you want to keep focused.
  5. You use email as your To-Do list. Keep your To-Do lists separate using apps like Wunderlist, Reminders or Asana.
  6. You constantly stop what you’re doing to see if you have new email. Instead, check email every hour or every other hour.
  7. Your inbox says you’ve 13,463 unread emails and you’re OK about it. Learn inbox zero or go bankrupt.
  8. Email is where your work goes to die. Stop it!
  9. You haven’t implemented inbox zero. This takes an hour or two to learn, but it will save you time.
  10. You practice inbox zero when you’re sitting on the toilet. No, stop that too!

Security

  1. You send passwords and other sensitive information via email. If you have to do this, encrypt the information first.
  2. You use the same password for your email and for all of your other accounts or …
  3. You don’t change your password regularly. Instead, get into the habit of changing your passwords once a month. And track them.
  4. You haven’t enabled 2-Step Verification on your public email accounts. Do this now.
  5. You’re excited to find out you’ve been pre-approved for a US$10,000 credit card that you didn’t apply for.
  6. Despite being warned by your colleagues, you write back to spammers just to be sure.
  7. You forward other people’s emails when there’s sensitive information at the bottom. Read the full chain before you forward.
  8. You don’t use a spyware, virus or adware blocking program. Ask your IT department to install one if they haven’t already.
  9. You give out other people’s phone numbers and addresses via email without their permission. Always check first.
  10. You log in to your email account on a public computer and forget to log out. If you’re going to use your professional email account outside of the office, make sure you are secure.

Email Management

  1. You rely on autofill to populate the address field. Instead, check the contact details are correct before you send.
  2. You send an important email, close Outlook before it finishes syncing with the server and then complain that nobody replied to your email.
  3. You respond to group emails by replying to everybody. Before you send, consider if a reply to one person will do.
  4. You use Gmail and don’t bother learning the keyboard shortcuts. They’re easy to use.
  5. You send file attachments that other people can’t open. Find out what the default applications and file formats in your office are.
  6. Your email isn’t organized into any folders, and you don’t know where anything is. Folders aren’t necessary, but they can help. However, if …
  7. Your email is organized into dozens of folders and you still don’t know where anything is; again, inbox zero can help.
  8. You email around large attachments. Instead, save them on the network, using cloud storage or another collaboration tool.
  9. You make a cup of coffee, put on a set of headphones, close down all your applications and spend an hour typing out that killer email. Don’t treat email like art.
  10. You print out emails and file them carefully in your drawer. That’s what your email archive is for.

Wait, I Thought of One More

You write a list of common email mistakes and realize you still make at least 53 of these mistakes!

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What common email mistakes do you make? Please let me know in the comments section below.

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Featured photo credit: kimubert via flickr.com

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Last Updated on January 13, 2022

How to Use Travel Time Effectively

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How to Use Travel Time Effectively

Most of us associate travel and time with what we’re going to do one we get to our destination. Planning and mapping out what to do once you arrive can certainly make for a more pleasurable vacation, but there are things you can do while you are on your way that can make it even better.

Sure, you can plan for the things you’re going to do on your vacation while you are travelling en route – but what about making use of that time for other things that you don’t usually do when you’re at home? You don’t need to have your gadgets with you to do it, and you can really connect with yourself if you take the time to manage your life while heading towards your vacation destination.

Here are some great tips to help you with your time management while you travel, some of which are more conventional than others. Nonetheless, you can find out what works best for you and apply them accordingly depending on when and how you are travelling.

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1. Take Your Time Getting There

As I write this, I’m on a flight to San Francisco. Flying is the fastest way to get from place to place, and for many people it’s really the only way to travel.

But I’ve often taken the train or ferry on trips so that I have extra time without distraction to get more done. I’m not worrying about navigation or lack of space to do what I want to do. Instead I’m able to focus on getting stuff done during the time I’ve got without feeling rushed. For example, when I took the train from Vancouver to Portland, it was an eight hour trip and I managed to get a ton of writing done and closed a lot of open loops. It also was less expensive than flying, which was a bonus.

Sometimes taking the long way to get somewhere on vacation can be the best thing for you to get somewhere with your life.

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2. Go Gadget-Free

This is going to be a tough one for a lot of you. But why do you need to bring your gadgets with you when you go on vacation? It isn’t be a bad idea to leave all but one of them behind, and only pull out that one when you absolutely need to do so. In some countries, you’d be wise to be discreet with them anyway since flaunting them in front of those that are less fortunate than you isn’t a good practice. While it may not seem like flaunting to you, in different cultures it can definitely come across that way.

If you can’t go gadget-free, then at least go Internet-free. If you use a task management app that requires syncing across your multiple devices to be effective, remember that if you only have the one device with you then it can be the “master device” for the time being and will store your data locally anyway. Just sync up when you get home.

3. Reflect and Prepare

Finally, going on any sort of excursion gives you the perfect opportunity to reflect on where you’ve been. The fact you have removed yourself from where you usually are can give you a perspective that you simply can’t get when you’re at home. You may want to journal your thoughts during this time – and by taking more time to get to your destination you’ll have more time to dig deeper into it.

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After a period of reflection – however long that happens to be – you can then begin to not only prepare for the rest of your travels, you can prepare for the rest of what happens afterward. The reflection period is important, though. You need to really know where you’ve been in order to properly look at where you want to be. Time away from things gives you that chance.

Conclusion

Traveling isn’t always about where you’re going and how quickly you can get there. In fact, it’s rarely about that at all.

More often it’s where you’re at in your head that will dictate how much you benefit from traveling. So don’t just go somewhere fast. Instead, take your time on the way there and take the time to connect with not only where you are but who are while you’re there.

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If you do that, you’ll have a better chance to be who you want to be when you leave.

Featured photo credit: bruce mars via unsplash.com

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