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How to Become an Expert (And Spot out One Nearby)

How to Become an Expert (And Spot out One Nearby)

I’ve been thinking lately, what makes someone an “expert” in his or her field? How to become an expert?

For me, the question started to percolate through my mind when I was invited to speak at an academic conference on anthropology and counter-insurgency recently. Apparently, I had become an expert on the topic, someone people look to when they want more information.

How did that happen? This is not a topic I studied at school nor the subject of my dissertation; in fact, it wasn’t even really a topic at all until the US Army released their new counterinsurgency field manual in 2007 and started recruiting anthropologists for operations in Iraq and Afghanistan.[1]

Thinking about how I came to be a “go-to” person on this topic has gotten me thinking about how anyone becomes the person to call when you need help, about how people become experts in their field.

It’s not so simple, I think, as just learning everything there is to know and hanging out your shingle. In fact, anyone who thinks they have learned everything there is to know about a topic probably isn’t an expert — I’d call them something closer to “rank amateur”.

What is an expert?

While knowledge is obviously an important quality of expertise, it’s only one of several factors that makes someone an expert in their field. I’ve come up with five characteristics of real experts, an expert is someone who has:

Knowledge

Clearly being an expert requires an immense working knowledge of your subject. Part of this is memorized information, and part of it is knowing where to find information you haven’t memorized.

Experience

In addition to knowledge, an expert needs to have significant experience working with that knowledge. S/he needs to be able to apply it in creative ways, to be able to solve problems that have no pre-existing solutions they can look up — and to identify problems that nobody else has noticed yet.

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Communication ability

Expertise without the ability to communicate it is practically pointless. Being the only person in the world who can solve a problem, time after time after time, doesn’t make you an expert, it makes you a slave to the problem.

It might make you a living, but it’s not going to give you much time to develop your expertise — meaning sooner or later, someone with knowledge and communication ability is going to figure out your secret (or worse, a better approach), teach it to the world, and leave you to the dustbin of history (with all the UNIX greybeards who are the only ones who can maintain the giant mainframes that nobody uses anymore).

Connectedness

Expertise is, ultimately, social; experts are embedded in a web of other experts who exchange new ideas and approaches to problems, and they are embedded in a wider social web that connects them to people who need their expertise.

Curiosity

Experts are curious about their fields and recognize the limitations of their own understanding of it. They are constantly seeking new answers, new approaches, and new ways of extending their field.

How to become an expert

Most of the time, we carefully pursue expertise, whether through schooling, self-education, on-the-job training, or some other avenue.

There’s no “quick and easy” path to expertise. That said, people do become experts every day, in all sorts of fields. You become an expert by focusing on these things:

1. Perpetual learning

Being an expert means being aware, sometimes painfully aware, of the limitations of your current level of knowledge. There simply is no point as which you’re “done” learning your field.

Invest yourself in a lifelong learning process. Constantly be on the lookout for ideas and views both within and from outside your own field that cna extend your own understanding.

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2. Networking

Build strong connections

with other people in your field. Seek out mentors — and make yourself available to the less experienced.

Also, learn to promote yourself to the people who need your skills — the only way you’ll gain experience is by getting out and doing.

3. Practice

Not just in the “gain experience” sense but in your the “practice what you preach” sense, you wouldn’t trust a personal organizer who always forgot your appointments, or a search engine optimization expert whose site was listed on the 438th results page in Google, right?

It’s said that putting in about 10,000 hours of practice, and you’ll become an expert.[2] But in fact, the number of hours you repeat doing one thing is not enough to make you an expert. Only by putting in hours of deliberate practice will you become a genuine expert.

Your daily practice needs to reflect your expertise, or people will not trust you as an expert.

4. Presentation skills

Learn to use whatever technologies you need to present your expertise in the best possible way. And by “technologies” I don’t just mean web design and PowerPoint, I mean writing, drawing, public speaking — even the way you dress will determine whether you’re taken for an expert or a know-it-all schmuck.

5. Sharing

Ten years ago, nobody knew they needed expert bloggers on their staff to promote themselves. Five years ago, nobody knew they needed SEO experts to get attention for their websites.

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A handful of early experts — experts that, in some cases, didn’t even know what they were experts in — shared enough of what they knew to make people understand why they needed experts.

Share your knowledge widely, so that a) people understand why they need an expert, and b) you don’t become a one-trick pony who is the only person who can fix a particular problem.

For an even more comprehensive guide on how to become an expert in anything, check this out:

How to Be A Genuine Expert in Your Field

How to spot out an expert

The sad fact is, there are a lot of people out there passing themselves off as experts who aren’t experts at all — who may not even be competent. How can you tell if someone’s putting you on?

It can be hard to tell the fake experts from the real ones; many fakes have a great deal of expertise in the field of coming off as an expert! But here are a few things to look for:

Commitment

Experts are enthusiastic about their fields of expertise. It’s the only thing that keeps them growing as an expert.

Look for serious, obvious commitment to the field. Experts don’t have to do what they do, they get to.

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Authenticity

A real expert doesn’t need to scam anyone to sell his/her services. S/he practices what s/he preaches. If you feel that someone is trying to pull one over on you, find someone else.

Openness

Expertise speaks for itself. Trade secrets are for people who aren’t confident in their abilities that fear you won’t need them if you know what they’re doing. This does not apply to magicians, who are special.)

If someone is unwilling to explain to you what they’re doing, move onto the next expert.

Open-mindedness

Experts are always looking for new approaches to the problems they’re good at solving. They should also understand the mistakes that non-experts make, and why they’re mistakes.

If your expert is dismissive when you explain what you thought might be the problem, it usually means they think they have all the answers.

Real experts know they don’t.

Clarity

An expert should be able to explain to you exactly what they’re doing and why. While every field has its own jargon, any real expert can describe their work without using it — jargon is useful within a field as a kind of short-hand for complicated concepts or procedures, but has no place when dealing with people outside the field.

If they can’t say what they’re doing in language you understand, there’s a good chance they’re either a) trying to rip you off (think “shady auto mechanics”, here) or b) they don’t really understand what they’re doing or why.

Now you know what you need to do to become an expert in your field and how to spot out a genuine expert to learn from, go out and explore knowledge, stay curious and practice to turn yourself an expert!

Featured photo credit: Sam McGhee via unsplash.com

Reference

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Last Updated on October 22, 2020

8 Simple Ways to Be a Better Listener

8 Simple Ways to Be a Better Listener

How would you feel if you were sharing a personal story and noticed that the person to whom you were speaking wasn’t really listening? You probably wouldn’t be too thrilled.

Unfortunately, that is the case for many people. Most individuals are not good listeners. They are good pretenders. The thing is, true listening requires work—more work than people are willing to invest. Quality conversation is about “give and take.” Most people, however, want to just give—their words, that is. Being on the receiving end as the listener may seem boring, but it’s essential.

When you are attending to someone and paying attention to what they’re saying, it’s a sign of caring and respect. The hitch is that attending requires an act of will, which sometimes goes against what our minds naturally do—roaming around aimlessly and thinking about whatnot, instead of listening—the greatest act of thoughtfulness.

Without active listening, people often feel unheard and unacknowledged. That’s why it’s important for everyone to learn how to be a better listener.

What Makes People Poor Listeners?

Good listening skills can be learned, but first, let’s take a look at some of the things that you might be doing that makes you a poor listener.

1. You Want to Talk to Yourself

Well, who doesn’t? We all have something to say, right? But when you are looking at someone pretending to be listening while, all along, they’re mentally planning all the amazing things they’re going to say, it is a disservice to the speaker.

Yes, maybe what the other person is saying is not the most exciting thing in the world. Still, they deserve to be heard. You always have the ability to steer the conversation in another direction by asking questions.

It’s okay to want to talk. It’s normal, even. Keep in mind, however, that when your turn does come around, you’ll want someone to listen to you.

2. You Disagree With What Is Being Said

This is another thing that makes you an inadequate listener—hearing something with which you disagree with and immediately tuning out. Then, you lie in wait so you can tell the speaker how wrong they are. You’re eager to make your point and prove the speaker wrong. You think that once you speak your “truth,” others will know how mistaken the speaker is, thank you for setting them straight, and encourage you to elaborate on what you have to say. Dream on.

Disagreeing with your speaker, however frustrating that might be, is no reason to tune them out and ready yourself to spew your staggering rebuttal. By listening, you might actually glean an interesting nugget of information that you were previously unaware of.

3. You Are Doing Five Other Things While You’re “Listening”

It is impossible to listen to someone while you’re texting, reading, playing Sudoku, etc. But people do it all the time—I know I have.

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I’ve actually tried to balance my checkbook while pretending to listen to the person on the other line. It didn’t work. I had to keep asking, “what did you say?” I can only admit this now because I rarely do it anymore. With work, I’ve succeeded in becoming a better listener. It takes a great deal of concentration, but it’s certainly worth it.

If you’re truly going to listen, then you must: listen! M. Scott Peck, M.D., in his book The Road Less Travel, says, “you cannot truly listen to anyone and do anything else at the same time.” If you are too busy to actually listen, let the speaker know, and arrange for another time to talk. It’s simple as that!

4. You Appoint Yourself as Judge

While you’re “listening,” you decide that the speaker doesn’t know what they’re talking about. As the “expert,” you know more. So, what’s the point of even listening?

To you, the only sound you hear once you decide they’re wrong is, “Blah, blah, blah, blah, blah!” But before you bang that gavel, just know you may not have all the necessary information. To do that, you’d have to really listen, wouldn’t you? Also, make sure you don’t judge someone by their accent, the way they sound, or the structure of their sentences.

My dad is nearly 91. His English is sometimes a little broken and hard to understand. People wrongly assume that he doesn’t know what he’s talking about—they’re quite mistaken. My dad is a highly intelligent man who has English as his second language. He knows what he’s saying and understands the language perfectly.

Keep that in mind when listening to a foreigner, or someone who perhaps has a difficult time putting their thoughts into words.

Now, you know some of the things that make for an inferior listener. If none of the items above resonate with you, great! You’re a better listener than most.

How To Be a Better Listener

For conversation’s sake, though, let’s just say that maybe you need some work in the listening department, and after reading this article, you make the decision to improve. What, then, are some of the things you need to do to make that happen? How can you be a better listener?

1. Pay Attention

A good listener is attentive. They’re not looking at their watch, phone, or thinking about their dinner plans. They’re focused and paying attention to what the other person is saying. This is called active listening.

According to Skills You Need, “active listening involves listening with all senses. As well as giving full attention to the speaker, it is important that the ‘active listener’ is also ‘seen’ to be listening—otherwise, the speaker may conclude that what they are talking about is uninteresting to the listener.”[1]

As I mentioned, it’s normal for the mind to wander. We’re human, after all. But a good listener will rein those thoughts back in as soon as they notice their attention waning.

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I want to note here that you can also “listen” to bodily cues. You can assume that if someone keeps looking at their watch or over their shoulder, their focus isn’t on the conversation. The key is to just pay attention.

2. Use Positive Body Language

You can infer a lot from a person’s body language. Are they interested, bored, or anxious?

A good listener’s body language is open. They lean forward and express curiosity in what is being said. Their facial expression is either smiling, showing concern, conveying empathy, etc. They’re letting the speaker know that they’re being heard.

People say things for a reason—they want some type of feedback. For example, you tell your spouse, “I had a really rough day!” and your husband continues to check his newsfeed while nodding his head. Not a good response.

But what if your husband were to look up with questioning eyes, put his phone down, and say, “Oh, no. What happened?” How would feel, then? The answer is obvious.

According to Alan Gurney,[2]

“An active listener pays full attention to the speaker and ensures they understand the information being delivered. You can’t be distracted by an incoming call or a Facebook status update. You have to be present and in the moment.

Body language is an important tool to ensure you do this. The correct body language makes you a better active listener and therefore more ‘open’ and receptive to what the speaker is saying. At the same time, it indicates that you are listening to them.”

3. Avoid Interrupting the Speaker

I am certain you wouldn’t want to be in the middle of a sentence only to see the other person holding up a finger or their mouth open, ready to step into your unfinished verbiage. It’s rude and causes anxiety. You would, more than likely, feel a need to rush what you’re saying just to finish your sentence.

Interrupting is a sign of disrespect. It is essentially saying, “what I have to say is much more important than what you’re saying.” When you interrupt the speaker, they feel frustrated, hurried, and unimportant.

Interrupting a speaker to agree, disagree, argue, etc., causes the speaker to lose track of what they are saying. It’s extremely frustrating. Whatever you have to say can wait until the other person is done.

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Be polite and wait your turn!

4. Ask Questions

Asking questions is one of the best ways to show you’re interested. If someone is telling you about their ski trip to Mammoth, don’t respond with, “that’s nice.” That would show a lack of interest and disrespect. Instead, you can ask, “how long have you been skiing?” “Did you find it difficult to learn?” “What was your favorite part of the trip?” etc. The person will think highly of you and consider you a great conversationalist just by you asking a few questions.

5. Just Listen

This may seem counterintuitive. When you’re conversing with someone, it’s usually back and forth. On occasion, all that is required of you is to listen, smile, or nod your head, and your speaker will feel like they’re really being heard and understood.

I once sat with a client for 45 minutes without saying a word. She came into my office in distress. I had her sit down, and then she started crying softly. I sat with her—that’s all I did. At the end of the session, she stood, told me she felt much better, and then left.

I have to admit that 45 minutes without saying a word was tough. But she didn’t need me to say anything. She needed a safe space in which she could emote without interruption, judgment, or me trying to “fix” something.

6. Remember and Follow Up

Part of being a great listener is remembering what the speaker has said to you, then following up with them.

For example, in a recent conversation you had with your co-worker Jacob, he told you that his wife had gotten a promotion and that they were contemplating moving to New York. The next time you run into Jacob, you may want to say, “Hey, Jacob! Whatever happened with your wife’s promotion?” At this point, Jacob will know you really heard what he said and that you’re interested to see how things turned out. What a gift!

According to new research, “people who ask questions, particularly follow-up questions, may become better managers, land better jobs, and even win second dates.”[3]

It’s so simple to show you care. Just remember a few facts and follow up on them. If you do this regularly, you will make more friends.

7. Keep Confidential Information Confidential

If you really want to be a better listener, listen with care. If what you’re hearing is confidential, keep it that way, no matter how tempting it might be to tell someone else, especially if you have friends in common. Being a good listener means being trustworthy and sensitive with shared information.

Whatever is told to you in confidence is not to be revealed. Assure your speaker that their information is safe with you. They will feel relieved that they have someone with whom they can share their burden without fear of it getting out.

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Keeping someone’s confidence helps to deepen your relationship. Also, “one of the most important elements of confidentiality is that it helps to build and develop trust. It potentially allows for the free flow of information between the client and worker and acknowledges that a client’s personal life and all the issues and problems that they have belong to them.”[4]

Be like a therapist: listen and withhold judgment.

NOTE: I must add here that while therapists keep everything in a session confidential, there are exceptions:

  1. If the client may be an immediate danger to himself or others.
  2. If the client is endangering a population that cannot protect itself, such as in the case of a child or elder abuse.

8. Maintain Eye Contact

When someone is talking, they are usually saying something they consider meaningful. They don’t want their listener reading a text, looking at their fingernails, or bending down to pet a pooch on the street. A speaker wants all eyes on them. It lets them know that what they’re saying has value.

Eye contact is very powerful. It can relay many things without anything being said. Currently, it’s more important than ever with the Covid-19 Pandemic. People can’t see your whole face, but they can definitely read your eyes.

By eye contact, I don’t mean a hard, creepy stare—just a gaze in the speaker’s direction will do. Make it a point the next time you’re in a conversation to maintain eye contact with your speaker. Avoid the temptation to look anywhere but at their face. I know it’s not easy, especially if you’re not interested in what they’re talking about. But as I said, you can redirect the conversation in a different direction or just let the person know you’ve got to get going.

Final Thoughts

Listening attentively will add to your connection with anyone in your life. Now, more than ever, when people are so disconnected due to smartphones and social media, listening skills are critical.

You can build better, more honest, and deeper relationships by simply being there, paying attention, and asking questions that make the speaker feel like what they have to say matters.

And isn’t that a great goal? To make people feel as if they matter? So, go out and start honing those listening skills. You’ve got two great ears. Now use them!

More Tips on How to Be a Better Listener

Featured photo credit: Joshua Rodriguez via unsplash.com

Reference

[1] Skills You Need: Active Listening
[2] Filtered: Body language for active listening
[3] Forbes: People Will Like You More If You Start Asking Follow-up Questions
[4] TAFE NSW Sydney eLearning Moodle: Confidentiality

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