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Communication 101

Communication 101

A commenter on my blog sent me this little morsel:

A project manager was running a piece of work with a geographically dispersed team. The team leader was tasked with communicating some bad news to the team members in another city, so he phoned them all and had a conversation with them.

A couple of weeks later, during a tele-conference with the whole team, this piece of bad news was raised. There were gasps of surprise and protest from the remote team. Apparently, this bad news was news to them!

The PM asked the team leader why he hadn’t communicated the news in advance. He insisted that he had and cited all the phone calls. So the PM asked each team member in turn whether they had received the information. One by one, the said they hadn’t, frequently being interrupted by the team leader, who insisted over and over that he had delivered the information.

While the team members were speaking in turn over the speaker, the team leader scribbled “I DID communicate it!” on a sheet of A4 paper and held it up for his peers and his manager to see.

You say you did communicate it. Our survey says… “Eh, ehhhhhhhhh!” (Family Fortunes reference, in case no one gets it).

Phone

    While this is a situation than many of us can immediately identify with, I found it very interesting. This example; of poor to non-existent communication on the part of the project manager, who thought he was doing a bang-up job; neatly illustrates the number one problem I have observed with human communication. Why does person-to-person communication fail all the time? Because one of those people has assumed that communication has taken place – when in fact it hasn’t.

    If you want the right action to take place when you communicate something important to another person, three C’s have to happen:

    • Comprehend – the person has to understand you.
    • Concur – the person has to agree with you. [This can be over-ruled to some extent in hierarchical environments, but it’s generally better if there’s buy-in.]
    • Care – what you are trying to communicate has to matter to the person.

    So simple. A gerbil could do this. Why does it go wrong? How does it go wrong?

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    “I absolutely understand what you are saying and I totally agree with you (and the unspoken kicker) but I just don’t give a damn about that particular problem.” Result – no action.

    “I absolutely understand the problem and I care p-a-s-s-i-o-n-a-t-e-l-y about it, so I’m going to take action on it right now (unspoken) but I don’t agree with you.” Result – wrong action.

    “I’m making that problem my number one priority and I totally agree with your ideas; I’m all over it!” Result – wrong action, because you didn’t make yourself clear and the person thought they understood what you were saying … but they didn’t.

    In a recent American Management Association survey, 90% of senior managers rated themselves as “effective” or “highly effective” communicators. And the score awarded to those senior managers from their subordinates? 30%. Hmmm – I think I can see a problem here.

    The majority of the human species are … well, average. At almost everything. In order for clear, effective, actionable communication to take place, a number of simple elements need to be in place:

    • Empathy – the parties need to understand each other’s disposition. If I can read you, I’ll know when to talk, when to shut up, when to ask questions and when to leave you alone.
    • Listening – extending out past empathy. When I listen – really listen – to you, I can rapidly assess your level of intelligence, confidence, knowledge of the topic, and viewpoint. I can ‘hear between the lines’ and know when to ask a question to get you to open up further. Good listening, in short, will ramp up the level of of communication between us.
    • Advocating – when I do open my mouth, what comes out of it? This is the element that most people associate with effective communication – the gift of the gab, the silver tongued devil – and if I am deficient in this capacity, it is unlikely that I am going to gain a reputation as a great communicator.

    Not exactly rocket science now is it? And yet you can probably only think of a handful of really top-notch communicators in your circle of acquaintance. Why? Because in order to be considered exceptional, you need to be genuinely exceptional in all three of those areas, plus you have to be sufficiently self-aware and sufficiently confident in yourself to apply those skills in your day-to-day dealings.

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    Thoughts and comments from gerbil-lovers everywhere will be welcomed and appreciated.

    Rowan Manahan is The Insultant. He blogs at Fortify Your Oasis. Apart from roaring (occasionally) helpful advice at his clients, he has written the best-seller Where’s My Oasis?. He also writes for a variety of newspapers and magazines and runs Fortify Services – an Irish-based careers consultancy.

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    Last Updated on September 17, 2018

    7 Signs of an Unhappy Relationship That Makes You Feel Stuck

    7 Signs of an Unhappy Relationship That Makes You Feel Stuck

    Relationships are complicated and when you’re unhappy, it can be difficult to tell what’s causing it and what needs to change.

    Sometimes it’s as easy as opening up to your partner about your problems, while other times it may be necessary to switch partners or roll solo to get your mind straight.

    When you’re in the thick of things, it can be difficult to tell if you’re unhappy in your relationship or just unhappy in general (in which case, a relationship may be just the cure you need).

    Here’re signs of an unhappy relationship that is possibly making you feel stuck:

    1. You’re depressed about your home life.

    No matter what you do in life, you’re going to have good and bad days. Your relationship is no different.

    However, no matter what you’re going through at home, you have to feel comfortable in your own home.

    If you constantly dread going home because your significant other is there, there’s a problem. Maybe it’s something you already know about, everyone has an argument or just needs some alone time.

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    When that yearning to be alone becomes an insatiable obsession over the course of months and years, it’s time to realize you’re not the exception to the rule.

    You’re unhappy in your relationship, and you need to take a look in the mirror and do whatever it takes to make yourself smile.

    2. You aren’t comfortable being yourself.

    Remember all those things you discovered about yourself when you first got together? The way your partner made you feel when you met that made you fall in love with him or her in the first place.

    If they don’t make you feel that way anymore, it’s not the end of the world. If your partner makes you uncomfortable about being you, then her or she is only dragging you down. It’s up to you to decide how to handle that.

    You need to be comfortable with who you are. This means being comfortable in your skin and with the way you walk, talk, look, breath, move, and all the other things that make you uniquely you.

    If the person who supposedly loves you doesn’t make you feel good about yourself, know that you can do better. They’re not even one in a billion.

    3. You can’t stop snooping.

    Mutual trust is necessary in any relationship. The only way to get that trust is with respect.

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    I can find you anywhere online, no matter how private and secure you think you are. The odds of you having a password I can’t crack are slim. If we’ve met in person, I could install a remote key logger on your device without even touching it.

    Finding your information online hardly takes a clandestine organization. Any idiot with a Wi-Fi-enabled device can cyberstalk you. I’m just the only idiot in the village admitting it.

    So now that we know everyone snoops, it’s time to address your personal habits. Governments snoop because they don’t trust us. If you’re snooping on your partner, it’s because you don’t trust them.

    It’s ok to have doubts, and it’s perfectly normal to look into anything that looks weird, but keep in mind that data collection is only half of an investigation.

    If you find yourself constantly snooping and questioning everything, clearly there’s a trust issue and the relationship likely needs to end.

    4. You’re afraid of commitment.

    If you’ve been dating longer than a year and you aren’t engaged, it’s never going to happen.

    Commitment is important. People will come up with a million ways to describe why they can’t be committed.

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    No matter who you are if you like it, you need to put a ring on it. Find an engagement ring, stick a gemstone in it and marry the person. If you’re not legally able to get married or you don’t believe in it for one reason or another, have a child (or adopt one, however you’re able to) or treat your partner’s family like your own. It’s a huge financial and mental commitment.

    If you’re not ready for one or the other after some time, don’t waste anymore of your precious life on the relationship.

    Your relationship should be something that propels you forward. If it’s not going anywhere, make it an open relationship and call it what it is—dating multiple people.

    5. You imagine a happier life without your partner.

    If all you’re doing is imagining a happier life without your partner, it’s a sign that you’re in the wrong relationship. You’re unhappy and you need to get out.

    Your partner should be included in your dreams. There’s nothing wrong with wanting a future with someone.

    Try to remember what you dreamed of before you got your heart broken by the realities of life, love and the pursuit of human success.

    Remember when you would crush on that cute kid in class? You would secretly imagine marrying him or her and going on an adventure—that’s the way life should be.

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    If you’re not at least imagining adventures together, then why are you in that relationship?

    6. You resent, rather than love your partner.

    When a relationship starts to crumble, you begin to resent your partner for all the things you once loved about him or her.

    When you’ve reached this point, your partner has reached at least No. 2 on this list. From your partner’s perspective, your unhappiness with them is picked up as bashing them for being who they are.

    If you’re both unhappy in the relationship, it’s better if it ends as quickly and painlessly as possible.

    7. You chase past feelings.

    It’s okay to reminisce about the past, but if all you do is wish things were like they used to be, it’s a sign you’re not on the right path.

    You’re unhappy and, at the very least, you need to have an open dialogue about it. This isn’t necessarily a sign that the relationship should end, but it definitely needs a spark.

    When you talk to your partner candidly about what it is you’re looking for, you never know how they’ll react. The risk alone is worth it, good or bad.

    Final thoughts

    If you’re feeling stuck in your current relationship, it’s time to reflect about it with your partner. Don’t ignore these signs of an unhappy relationship as they will slowly go worse and harm both you and your partner in long-term.

    Featured photo credit: josh peterson via unsplash.com

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