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Last Updated on December 17, 2020

How to Be a Good Listener (And a Better Communicator)

How to Be a Good Listener (And a Better Communicator)

Listening skills aren’t easy for a lot of us, especially during a global pandemic when we’re especially stressed and easily distracted. The art of communication is more than just talking; it requires listening and paying attention. You have to learn how to be a good listener, as most of us aren’t born with it.

Every relationship you have needs communication to survive, and that takes work. The good news is that it’s not hard to learn how to be a good listener. In fact, if you’re someone who feels like you could use a brushing up on your communication skills, here are a few pointers that you can start using right away to help you have more meaningful connections in all of your relationships.

1. Validate Feelings

Have you ever had someone tell you that you’re overreacting or to stop crying during a conversation? I’m pretty sure we’ve all heard that at one point in our lives. The thing is, it doesn’t feel good to be dismissed by someone you care about, especially in times of heightened stress or intense discussion.

Feelings matter, regardless if you agree with them or not. One of the greatest things you can do for someone is to validate their feelings when you’re learning how to be a good listener. Tell them that you hear them and that you acknowledge how they feel[1]. When you do that, you’re creating a relatability element by showing you understand the other person’s feelings.

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When you can be more relatable to someone you care about, it raises the level of trust in your relationship. Back in March, when the pandemic started, my eight-year-old son was struggling with virtual learning away from his friends and school that he loved so much. There was no closure for him, and it was apparent in the way he approached is day as he refused to acknowledge school because it wasn’t physically in his classroom.

Most days included a breakdown of some kind, which was very stressful for all of us. One day he was laying on our living room couch, crying about how awful the situation was for him. “I want to go to school and see my friends. I miss my teacher. This is the worst thing ever,” he sobbed. As I watched him in that moment, I realized I had two choices: I could tell him to stop it, suck it up, and go to school, or I could get in it with him and help him understand that I, too, was experiencing the exact same feelings.

I decided to sit with him and take him in my arms, hug him, and tell him I felt the same way. That I wanted him to be in school with his friends, that I wanted him to be able to go to soccer practice and have fun, that I missed my friends, too, and that yes, you’re right, this is the worst.

Once I did that, something shifted. He looked at me with the realization that I did understand what he was going through because I had a similar experience. Demonstrating relatability, validating his feelings, and being a good listener to his needs helped us have a breakthrough in our communication.

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2. Be Present

Distraction is all around us. With lots of information being thrown at us at a million miles an hour, it’s no wonder communication in relationships can suffer. When you are in a discussion with someone you truly care about, whether it’s your life partner, a good friend, or you child, make sure you are free of distraction during your conversation.

Having little to no distraction allows you to be a better listener. It allows you to focus on the conversation and really digest the discussion. Furthermore, it helps in allowing you to be thoughtful and considerate in your interaction.

I find that my most successful conversations[2] happen on neutral ground. It helps to reduce stress and remove judgement from the interaction. Some of the best conversations I’ve had have been on walks, while driving in the car, or even laying in bed with the lights off. I can be fully present and engaged with the ability to absorb the conversation at hand, especially when the conversation is about a sensitive subject.

It’s hard to have an uncomfortable conversation sitting across a table or not in your own territory. It can make it feel more like an interrogation and can often start with apprehension or having your guard up. When you do your best to eliminate that from the situation, you’re offering a desire to find a solution by creating a safe space to listen and communicate more successfully.

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We tend to expose ourselves and our feelings easier when we feel like we’re not being judged. When my husband and I need to have a hard conversation, we often go for a walk or have a conversation in the middle of the night in the dark. The absence of distraction allows us to truly listen to each other’s needs and desires and creates a stronger bond of respect and intimacy.

3. Respond

As you’re trying to learn how to be a good listener, respond, don’t react. How many times have you regretted the way you reacted to a conversation with someone you care about? Whether it’s a personal or professional relationship, the way you reply is important.

Because we’re human and it’s only natural to get defensive, especially if the communication is not something we agree with, we typically react without giving consideration to the big picture. That isn’t helpful when you’re trying to make progress in a situation.

You may be thinking, how does listening come into play when you’re replying to someone else’s engagement with you? It doesn’t matter if you’re having that conversation via text, email, or in person; the way you absorb the information is going to directly affect the way you have your interactive dialogue.

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Think about a time when you’ve been at work and received an email from a co-worker that triggered you[3]. It’s happened to all of us. A lot of times, we hit the reply button and go to town unloading our feelings and thoughts without taking the time to fully digest and consider the content in front of us. We’re not “listening” to what our peer is requesting.

Handling delicate situations can be tricky. That’s why I like to advise my clients to respond rather than react, and start with the end in mind. When you’re faced with a challenging situation, think about how you want that particular experience to be resolved. Do you want to be able to walk away with a hug, an agreement, and a positive outcome? If so, the way you do that is by being a good listener and planning your response.

Final Thoughts

Communication in any relationship, personal or professional is hard. We have to be committed to showing up and doing the work to make sure they are successful and thriving. Learning how to be a good listener plays a huge part in the success of each and every one.

The next time you find yourself in a situation where you need to pay attention, remember to validate, be present, and respond with thoughtful consideration. You’ll be amazed at how much your interactions improve.

More on Being a Good Listener

Featured photo credit: Standsome Worklifestyle via unsplash.com

Reference

More by this author

Krista Rizzo, CPC

Transformational Life Coach, TEDx Speaker, Author & Founder

The Most Effective Strategy To Resolve Conflict At Work How to Be a Good Listener (And a Better Communicator) How To Express Yourself Authentically And Confidently

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Last Updated on April 14, 2021

How to Deal With Anger (The Ultimate Anger Management Guide)

How to Deal With Anger (The Ultimate Anger Management Guide)

We all lose our temper from time to time, and expressing anger is actually a healthy thing to do in our relationships with others. Expressing our differences in opinion allows us to have healthy conflict and many times come to an agreement or understanding that works for everyone. However, there are times when anger can become overwhelming or damaging, and during these times, it’s important to learn how to deal with anger.

Expressing anger inappropriately can be harmful to relationships, both personal and professional. You may express too much anger, too often, or at times that are only going to make things worse, not better. In this article we will look at anger management techniques that will help you better control your emotions.

Let’s take a deeper look at how to deal with anger.

Expressing Anger

Anger is a natural and normal part of almost any relationship. This includes relationships with your significant other, kids, boss, friends, family, etc. Anger provides us with valuable information if we are willing to listen to it. It clues us in to areas where we disagree with others and things that need to be changed or altered.

Unhealthy Ways to Express Anger

Here are some common yet unhealthy ways to express anger that you should avoid:

Being Passive-Aggressive

This is a term many of us are familiar with. Passive-aggressive behavior happens when someone is angry but uses indirect communication to express their anger.

Some of the more common passive-aggressive behaviors include the silent treatment, making comments about someone behind their back, being grumpy, moody, or pouting, or simply not doing tasks or assignments that they should.

This is a passive-aggressive person’s way of showing their anger. It’s not very productive but extremely common.

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Poorly-Timed

Some people get overwhelmed and express anger in a situation where it can’t really do any good.

An example would be getting angry at one person in front of a crowd of people. All that does is make people uncomfortable and shuts them down. It’s not a healthy way to express anger or disagreement with someone.

Ongoing Anger

Being angry all the time is most often a symptom of something else. It’s healthy and normal to express anger when you disagree with someone. However, if someone is angry most of the time and always seems to be expressing their anger to everyone around them, this won’t serve them well.

Over time, people will start to avoid this person and have as little contact as possible. The reason being is no one likes being around someone who is angry all the time; it’s a no-win situation.

Healthy Ways to Express Anger

What about the healthy ways[1] to adapt? When learning how to deal with anger, here are some healthy ways to get you started.

Being Honest

Express your anger or disagreement honestly. Be truthful about what it is that is making you angry. Sometimes this will entail walking away and thinking about it for a bit before you respond.

Don’t say you’re mad at something someone did or said when it’s really something else that upset you.

Being Direct

Similar to being honest, being direct is a healthy way to express anger.

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Don’t talk around something that is making you angry. Don’t say that one thing is making you angry when it’s really something else, and don’t stack items on top of each other so you can unload on someone about 10 different things 6 months from now.

Be direct and upfront about what is making you angry. Ensure you are expressing your anger to the person who upset you or you are angry at, not to someone else. This is very counterproductive.

Being Timely

When something makes you angry, it’s much better to express it in a timely manner. Don’t keep it bottled up inside of you, as that’s only going to do more harm than good.

Think of the marriages that seem to go up in flames out of nowhere when the reality is someone kept quiet for years until they hit their breaking point.

Expressing anger as it occurs is a much healthier way of using anger to help us guide our relationships in the moment.

How to Deal With Anger

If you feel angry, how should you deal with it right at that moment?

1. Slow Down

From time to time, I receive an email at work that makes me so angry that steam is probably pouring out of my ears.

In my less restrained moments, I have been known to fire off a quick response, and that typically has ended about as well as you might imagine.

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When I actually walk away from my computer and go do something else for a while, I am able to calm down and think more rationally. After that happens, I am able to respond in a more appropriate and productive manner. Doing things that helps you learn how to release anger can make an uncomfortable situation more manageable before it gets out of hand.

2. Focus on the “I”

Remember that you are the one that’s upset. Don’t accuse people of making you upset because, in the end, it’s your response to what someone did that really triggered your anger. You don’t want to place blame by saying something like “Why don’t you ever put away your dishes?” Say something more like “Having dirty dishes laying on the counter upsets me—can you work with me to come to a solution?”

When you are accusatory towards someone, all that does is increase the tension. This doesn’t usually do anything except make your anger rise higher.

3. Work out

When learning how to deal with anger, exercise is a great outlet. If something happens that angers you, see if you have the opportunity to burn off some of the anger.

Being able to hit the gym to get a hard workout in is great. If this isn’t an option, see if you can go for a run or a bike ride. If you are at work when you become angry and the weather permits, at least go outside for a brisk walk.

Besides working some of your anger out through exercise, this also helps to give your mind a chance to work through some ways to address what it is that upset you.

If you’re not sure where to start with an exercise routine, check out Lifehack’s free Simple Cardio Home Workout Plan.

4. Seek Help When Needed

There are times when we could all use some help. Life can be stressful and overwhelming. It’s perfectly fine to seek some help from a mental health professional if it will help you get back to a healthy balance.If you find that you are angry all the time, it might be a good idea to go talk to an expert about learning to control intense emotions. They can give you some sound advice and ideas on how to get your anger to a more manageable and healthy level.

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5. Practice Relaxation

We all seem to lead incredibly busy lives, and that’s a good thing if we are loving the life we are living. That being said, it is very beneficial to our physical and mental well-being to take time out for relaxation.

That can mean spending time doing things that help us calm down and relax, like being around people we enjoy, practicing deep breathing or listening to music. It could be making time for things that help bring us balance like a healthy diet and physical activity.

Many people incorporate techniques such as yoga and meditation to calm their minds and release tension when learning how to deal with anger. Whatever your choice is, ensure you take time out to relax when warning signs of anger start to bubble up.

6. Laugh

Incorporating humor and laughter on a regular basis will help keep anger in check and help you get over a bad mood and feelings of anger more quickly. This isn’t part of formal anger management techniques, but you’ll be surprised by how well it works. Remember, life is a journey that’s meant to be enjoyed fully along the way through healthy emotion. Make sure you take time to laugh and have fun.Surround yourself with people that like to laugh and enjoy life. Don’t work at a job that just causes you stress, which can lead to anger. Work at something you enjoy doing.

7. Be Grateful

It’s easy to focus on the bad in life and the things that cause us negative emotions. It’s vitally important to remind ourselves of all the wonderful things in life that bring us positive emotions, things that we easily forget because we get caught up in the whirlwind of day to day life.

Take time out each day to remind yourself of a few things you are grateful for in order to help you learn how to release anger and invite in more positive feelings.

Final Thoughts

Life can be overwhelming at times. We seem to have constant pressure to achieve more and to always be on the go. People we are around and situations we are in can cause stress, anger, and negative emotions. At times, it can seem to be too much, and we get angry and our emotions start to get out of control.

During these times, keep in mind that life is an incredible journey, full of wonder and things that bring you joy. When you find yourself angry more often than is healthy, take time out to remember the good things in life—the things that we seem to forget yet bring us so much positive energy and emotions.

Use some of the tips included here to help with how to deal with anger and better control your emotions.

More Resources on Anger Management

Featured photo credit: Andre Hunter via unsplash.com

Reference

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