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10 Practical Ways To Dealing With Difficult People Anywhere

10 Practical Ways To Dealing With Difficult People Anywhere

Whether you’re dealing with a rude customer, an unfair neighbor, or a demanding boss, it can be hard to know how to deal with difficult people. Here are some strategies you can employ to reduce your stress and increase the likelihood that you’ll leave the situation feeling okay.

1. Listen to What They Have to Say

Often, a willingness to listen can go a long way when you’re wondering how to deal with difficult people. Allow difficult people to share their opinion. Show that you’re willing to listen by making eye contact, asking questions, and showing an interest in what they have to say.

2. Place a Time Limit on How Long They Can Vent

Listening, however, doesn’t mean you have to listen for hours on end. Instead, place a time limit on how long you’re willing to listen to difficult people vent. Allowing them to repeat themselves over and over isn’t likely to be helpful in diffusing the situation.

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Make it clear that you’ve heard what they have to say and that you don’t want to be subjected to hearing all their complaints over and over. Instead, try to move the conversation forward in a direct, yet polite manner.

3. Don’t Simply Agree with Everything They Say

Don’t simply nod in agreement to everything difficult people say. Otherwise, they’ll think you’re on the same page. Instead, be willing to say that you disagree, but do so in a respectful manner.

4. Speak Up to Share Your Point of View

It’s important to speak up at a fairly early point in the conversation to make it clear that you share a different point of view. Avoid interrupting, but instead, find a break in the conversation to say, “This is the way I see it.” Then explain your point.

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5. Stick to the Facts

Learning how to deal with difficult people often means sticking to the facts. Avoid saying subjective things such as, “You shouldn’t have…” or “That was way out of line.” Instead, state the facts and remain as objective as possible about the order of events.

6. Work the Solution

Avoid focusing on the problem for too long. There’s no need to place blame, rehash over and over why it was wrong, or just repeatedly point out the negative. Take responsibility for your behavior and then direct the conversation toward a solution.

Suggest several possible ways to solve the problem. Invite difficult people to do the same. Try to look for a solution that everyone can agree on.

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7. Behave Respectfully

No matter how difficult the conversation gets, maintain respectful behavior at all times. You can’t control how the other person behaves or reacts, but you can control your own behavior. Leave the conversation being able to hold your head high, knowing you conducted yourself in the most professional manner possible.

8. Agree to Disagree

Sometimes you won’t be able to agree on a solution and it makes sense to simply agree to disagree. If you’re both on opposite sides of the fence and neither of you are interested in changing your minds, there’s no need to waste time trying to convince one another to think differently.

9. Don’t Cave to Every Demand

Just because difficult people become demanding or aggressive, doesn’t mean you need to do what they say. In fact, giving in can reinforce their tactics. Be willing to say no when difficult people make unreasonable demands.

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10. End the Conversation if Necessary

If the conversation gets ugly, be prepared to end it. Don’t allow someone to become threatening or verbally abusive. Instead, make it clear you aren’t willing to hold conversations with people who treat you in a disrespectful manner.

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Amy Morin

A psychotherapist, psychology instructor, keynote speaker, and the author of the bestselling book 13 Things Mentally Strong People Don't Do

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Last Updated on October 14, 2019

12 Inspirational Speeches That Teach You the Most Valuable Life Lessons

12 Inspirational Speeches That Teach You the Most Valuable Life Lessons

The most valuable thing an experienced person has is their experience. People make mistakes, learn from them, and adapt their life around them to become better people. Those people would then tell tales to others to help teach those lessons so that others would not have to make the same mistakes.

People still tell these stories today but in a slightly different format — they use speeches to express their experiences. Here are some valuable life lessons you can learn from some of the greatest inspirational speeches:

1. JK Rowling teaches us to not fear failure no matter how bad things become

It is a well-known fact that JK Rowling’s now-famous Harry Potter series was turned down by several publishers before it was finally picked up. Those publishers are likely kicking themselves in the pants right now. However, before that, JK Rowling was in a fairly dire situation and was on the brink of failure. Despite being turned down time and time again, she kept trying. Her efforts paid off. Harry Potter is now a ubiquitous character in today’s world culture. Despite failing over and over again, Rowling kept trying and fulfilled her dreams. You can watch her deliver some valuable life lessons in her Harvard commencement speech video above.

2. Steve Jobs teaches us to never settle

Steve Jobs had a fairly tumultuous life. He co-founded Apple, was kicked out of the company, came back, and then re-defined the mobile phone space with the iPhone. Even if iPhones aren’t the rage they once were, its iconic value is forever written in stone. One thing Jobs never did was settle. He lived life on his own terms and was rewarded for it by being dubbed one of the most revolutionary voices in technology of our time. In the Stanford commencement speech above, Jobs explains how you should never settle for what someone else wants out of your life. It’s your life and you should do what you want with it.

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3. Admiral William H McRaven teaches us to make our beds every day

Anyone who has gone through the basic training of a military service will tell you it’s pretty difficult. However, every seemingly obnoxious step is actually a life lesson in disguise. This even applies to flawlessly making one’s bed every single morning. As Admiral William H McRaven teaches us, recruits are taught to make their beds every morning to remind them that even the little things in life matter. After all, how can you be expected to handle the biggest obstacles in your life if you can’t even handle the small and the mundane like making your bed every day? You can watch the entire speech in the video above.

4. Author David Foster Wallace teaches us that we’re a part of a greater existence

David Foster Wallace found fame in 1987 with his book The Broom of the System. Nearly 20 years later in 2005 he game a commencement speech at Kenyon College that is worth listening to at least once. In his speech, he reminds us that was are but a part of a huge, dynamic, ever changing interaction of life forms. In order to truly experience life, we need to leave our personal bubbles and interact with others even if it’s in an unpleasant way. Wallace states, “It will actually be within your power to experience a crowded, hot, slow, consumer-hell type situation as not only meaningful, but sacred, on fire with the same force that made the stars: love, fellowship, the mystical oneness of all things deep down.” You can watch the whole speech above.

5. Stephen Colbert teaches us that life isn’t something you can plan

If there is anyone who knows about improvisation, it’s comedian Stephen Colbert. In his commencement speech at Northwestern University in 2011, Colbert reminded students that you cannot plan life. Life throws too many curve balls. There are too many unpredictable things that can happen. The most successful and happy people are not those who have a plan, but those who can roll with the punches and overcome the obstacles. He goes on to site his time as an improv comic and how all of the actors working together to create a scene out of literally nothing are all working for one another. He states that like improv comedy, you don’t know what happens next in life. You just make it up as you go along. You can watch the whole speech above.

6. Kurt Vonnegut teaches us to not sweat the small stuff

Some of our younger readers may not know Kurt Vonnegut. He is a famous author that found of of his success during the middle of last century. In 1999, Kurt Vonnegut was at Agnes Scott College giving a commencement speech. During the speech, he mentioned that in order to live a more complete life, people needed to let stuff go. He argued that you cannot reasonably expect others to forgive you for your mistakes if you cannot forgive others and that you cannot live life fostering a personal vendetta against others.

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7. Neil Gaiman teaches us that success can be distracting.

Neil Gaiman is most known for his work in a number of literary mediums including journalism, comic books, and novels. In 2012, Gaiman gave a speech at the University of the Arts where he talked about success. He stated that when you become successful, you may be unintentionally swayed from performing the actions that made you successful. Gaiman recalled his early success and how he felt pressured to answer emails all day long and it actually prevented him from writing as much as he wanted. So he reminds us to keep doing what makes us successful and to not let others get in the way.

8. Barack Obama’s life lessons teaches us that you really can beat the odds

We know that not everyone likes Barack Obama but that doesn’t mean the man can’t deliver an amazing speech. In this 2004 keynote speech at the Democratic National Convenction, Obama reminds that it is possible to beat the odds and become something great. He cites his own upbringing as an example and how he was never expected to make it as far as he did. It shows that when you’re passionate about something and when you try hard enough, you can accomplish almost anything. It’s important to note that Obama talks about this in 2004 and would become the President of the United States just four years later.

9. Robin Roberts reminds us that we each have the courage to overcome challenges

Robin Roberts knows a thing or two about courage. She is a breast cancer survivor and has done battle with a rare blood disease called myelodysplastic syndrome. Her sister once had to donate bone marrow just so Robin could remain alive. She was also ESPN’s first African American broadcaster in the early 1990’s. She’s a woman who works in an industry predominately populated by men. So when Robin Roberts takes the stage at the ESPYs and delivers a short lecture on having courage, we would do well to listen!

10. Martin Luther King Jr. reminds us that some things are more important than success

We all know the story of Martin Luther King Jr. So much so that we have a day of the year to celebrate him as a national holiday here in the United States. Most of us have listening to segments of his famous speech where he told the world about a dream he had. The main message of his famous speech is that racial inequalities needed to end and he was absolutely right. However, he also reminds us that there are things that are more important than success such as equal rights and treating each other with respect and kindness. If you somehow made it through school without watching the famous speech, we’ve got it linked above.

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11. Jim Carrey reminds us that even if you keep it safe, you can still fail so you might as well go big

Jim Carrey delivered a commencement speech at Maharishi University recently that went absolutely viral. You may know it as the one minute video that will change your life. They weren’t lying but they weren’t telling the whole truth because the speech was actually 28 minutes long. During the speech, Carrey talks about his father who wanted to be a comedian but decided to take the safe route and become an accountant. As it turns out, his father was laid off and his family ended up poor anyway. With that, Carrey tells us that you can still end up failing even if you play it safe so you might as well swing for the fences and do what you want to do.

12. Bill Murray teaches us that it’s the hard times that determine if someone really loves you

You may have heard the story about Bill Murray crashing someone’s bachelor party and delivering a speech. It turns out the speech was both short and fairly epic. During the speech, Bill Murray challenged the bachelors to travel around the world with the women they love and go to places that are difficult to go to and deal with. He says if you can get back to the United States and you still love each other, then you should get married right then and there. It’s a great message. It’s easy to love one another when times are good but do you still love each other when the times are bad? If so, that’s true love according to Bill Murray.

Final thoughts

Inspiration comes from everywhere and from anyone. There are a countless number of speeches and stories that can teach us an incalculable number of life lessons.

All these speeches almost share the same message: Don’t be afraid to fail and keep trying.

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If you also want to live your best life like the above successful people, this is what you should start doing:

You’ll Only Live Your Best Life Once You Step Out

At the end of the day, everything is inspirational. It’s just a matter of finding the message that we need to hear to change our lives.

Featured photo credit: Miguel Henriques via unsplash.com

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