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10 Practical Ways To Dealing With Difficult People Anywhere

10 Practical Ways To Dealing With Difficult People Anywhere

Whether you’re dealing with a rude customer, an unfair neighbor, or a demanding boss, it can be hard to know how to deal with difficult people. Here are some strategies you can employ to reduce your stress and increase the likelihood that you’ll leave the situation feeling okay.

1. Listen to What They Have to Say

Often, a willingness to listen can go a long way when you’re wondering how to deal with difficult people. Allow difficult people to share their opinion. Show that you’re willing to listen by making eye contact, asking questions, and showing an interest in what they have to say.

2. Place a Time Limit on How Long They Can Vent

Listening, however, doesn’t mean you have to listen for hours on end. Instead, place a time limit on how long you’re willing to listen to difficult people vent. Allowing them to repeat themselves over and over isn’t likely to be helpful in diffusing the situation.

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Make it clear that you’ve heard what they have to say and that you don’t want to be subjected to hearing all their complaints over and over. Instead, try to move the conversation forward in a direct, yet polite manner.

3. Don’t Simply Agree with Everything They Say

Don’t simply nod in agreement to everything difficult people say. Otherwise, they’ll think you’re on the same page. Instead, be willing to say that you disagree, but do so in a respectful manner.

4. Speak Up to Share Your Point of View

It’s important to speak up at a fairly early point in the conversation to make it clear that you share a different point of view. Avoid interrupting, but instead, find a break in the conversation to say, “This is the way I see it.” Then explain your point.

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5. Stick to the Facts

Learning how to deal with difficult people often means sticking to the facts. Avoid saying subjective things such as, “You shouldn’t have…” or “That was way out of line.” Instead, state the facts and remain as objective as possible about the order of events.

6. Work the Solution

Avoid focusing on the problem for too long. There’s no need to place blame, rehash over and over why it was wrong, or just repeatedly point out the negative. Take responsibility for your behavior and then direct the conversation toward a solution.

Suggest several possible ways to solve the problem. Invite difficult people to do the same. Try to look for a solution that everyone can agree on.

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7. Behave Respectfully

No matter how difficult the conversation gets, maintain respectful behavior at all times. You can’t control how the other person behaves or reacts, but you can control your own behavior. Leave the conversation being able to hold your head high, knowing you conducted yourself in the most professional manner possible.

8. Agree to Disagree

Sometimes you won’t be able to agree on a solution and it makes sense to simply agree to disagree. If you’re both on opposite sides of the fence and neither of you are interested in changing your minds, there’s no need to waste time trying to convince one another to think differently.

9. Don’t Cave to Every Demand

Just because difficult people become demanding or aggressive, doesn’t mean you need to do what they say. In fact, giving in can reinforce their tactics. Be willing to say no when difficult people make unreasonable demands.

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10. End the Conversation if Necessary

If the conversation gets ugly, be prepared to end it. Don’t allow someone to become threatening or verbally abusive. Instead, make it clear you aren’t willing to hold conversations with people who treat you in a disrespectful manner.

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Amy Morin

A psychotherapist, psychology instructor, keynote speaker, and the author of the bestselling book 13 Things Mentally Strong People Don't Do

How to Think Positive Thoughts When Feeling Negative 12 Ways To Improve Social Skills And Make You Sociable Anytime 6 Mistakes That Keep You Struggling in Life And Stuck 13 Things Mentally Strong People Don’t Do 60 Things To Be Thankful For In Life

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Last Updated on February 19, 2020

15 Positive Thinking Books You Need for a Happy Life

15 Positive Thinking Books You Need for a Happy Life

Books give us the opportunity to live vicariously through the lives of people with greater wisdom than ourselves. They stimulate our brains and help us not only solve the problems we struggle with, but also motivate and inspire us with new ideas.

One of the great things about people who think positively and live happy lives is that they love to help others do the same. There are countless positive-thinking books and these 15 are a great way to help you start living a happy life.

1. Man’s Search For Meaning by Victor E. Frankl

mans search for meaning

    This book goes through the horrific struggle of Viktor Frankl who survived holocaust concentration camps. The only thing that kept him going was his idea that everything, even the worst of human suffering, had to have meaning. If you’re struggling through anything in your life, I guarantee the words of Viktor will give you courage to press on and find happiness.

    2. Tuesdays with Morrie by Mitch Albom

    tuesday with morrie

       

      What is life’s greatest lesson? Morrie, a retired professor with a fatal disease, opts to use his predicament to share that message as opposed to just giving up and dying. Following the last few months of Morrie’s life will help you realize what is truly important in life.

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      3. The Last Lecture by Randy Pausch

      Lecture_Book

        Similar to Tuesdays with Morrie, Randy is a college professor who finds he has a fatal disease with only a few months to live. It is customary for professors at his university (Carnegie Mellon) to give a final lecture with the basis of ‘what wisdom would you impart to a large group of people if it was your last chance?’ Randy stays incredibly positive throughout and even keeps the lecture humorous and entertaining. Amidst it all, his wisdom is a powerful reminder about how to live a happy, full life.

        4. Earning Freedom by Michael Santos

        earning freedom

          Michael Santos was sentenced to 45 years is prison for selling drugs. During his term he fought hard to earn a masters degree and half of a doctorate (halted by the warden) while writing numerous books educating students about the criminal justice system. This book provides a fascinating window into his entire sentence (released in 2012) and how a positive attitude and strong work ethic got him through it. If he found happiness in prison through positive thinking, we can do it anywhere.

          If you don’t have the attention span to finish a long book, the following quick reads are shorter but just as powerful.

          5. The Little Engine That Could by Watty Piper

          little engine that could

            This book has shaped childrens’ minds for years. It illustrates the undeniable fact that when you think positively and believe in yourself, you can accomplish extraordinary things.

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            6. The Giving Tree by Shel Silverstein

            The_Giving_Tree

              Happiness is found in giving. What does it mean to love someone? What would you sacrifice for someone you love? This children’s book teaches a valuable lesson about unconditional love and what it truly means to be happy.

              7. The Dash by Linda Ellis and Mac Anderson

              the dash

                “When your life is over, everything you did will be represented by a single dash between two dates—what will that dash mean for the people you have known and loved?” (Linda Ellis) We don’t choose a lot of things about our life – parents, birthplace, etc. – but we can choose what that dash between those two dates means. This short book will give you a great perspective on making your life worthwhile.

                8. As a Man Thinketh by James Allen

                As-a-Man-Thinketh

                  “The outer conditions of a person’s life will always be found to be harmoniously related to his inner state… Men do not attract that which they want, but that which they are.” (James Allen) This book might be short, but it is jam-packed with statements that will make you stop and think. We truly become what we think we are. Negative thoughts affect us more than we know. Positive thinking = happy life.

                  9. A Million Miles in a Thousand Years by Donald  Miller

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                  a-million-miles-in-a-thousand-years

                    You are the author of your story. No matter how boring or dull your life has been, you can always turn it around. Donald was in a rut in his life. He had no desire to get out of bed and found himself questioning the meaning of life. Eventually he realized he wasn’t a slave to a pre-written script. He used that mindset to turn around his thoughts, actions, and life. When the closing credits roll on the story of your life, what will people say? Never forget that you have the power to push your limits and live an interesting, happy life.

                    10. The Traveler’s Gift by Andy Andrews

                    travelersgift

                      The Traveler’s Gift is a fictional story about a man who is overwhelmed with life and finds himself thrown into numerous true events from history – including Abraham Lincoln’s Gettysburg Address. He interacts and learns important life lessons from seven different experiences. The book is full of ways to think more positively and find more success in life.

                      11. David and Goliath by Malcolm Gladwell

                      david and goliath

                        Malcolm Gladwell motivates you to challenge your preconceptions of underdogs and misfits in this thought-provoking book. When you break down the facts in the story of David and Goliath from the Bible, you find that David really wasn’t an underdog at all – he was the one with the advantage. This book outlines story after story after story of people who were at a disadvantage and learned to find the strength in their weakness.

                        12. How Will You Measure Your Life by Clayton M. Christensen

                        how will you measure

                          How would you feel if you got to the end of your life only to realize you had been measuring success wrong? Clayton provides a mass amount of wisdom and advice on how to live a life you won’t regret.

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                          13. Don’t Sweat the Small Stuff by Richard Carlson

                          Dont_Sweat_Small_Stuff

                            The small things we worry about every day may not seem like a big deal, but they wear us down slowly and stop us from living up to our full potential. Learn how to get rid of those worries and negative thoughts and live a happier life.

                            14. Mere Christianity by C.S. Lewis

                            mere christianity

                              C.S. Lewis, who used to be an Atheist, explains how he came to find meaning in life through Christianity. He breaks down all the reasons we doubt and falter in life and how living the principles of Christianity fixes our weaknesses. Lewis is famous for his deep, thought-provoking quotes and this book is no exception.

                              15. Bushido: The Way of the Samurai by Tsunetomo Yamamoto

                              bushido

                                Bushido is based on the Hagakure, a document that served as the basis for samurai warrior behavior. The document’s purpose was to shape the mind and the spirit of the samurai warrior.

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                                Featured photo credit: Annie Spratt via unsplash.com

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