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Last Updated on January 14, 2021

How to Apologize When You Have Made a Mistake

How to Apologize When You Have Made a Mistake

Despite our best intentions and efforts, making mistakes is a fact of life. Humans are prone to error, so we are inevitably going to mess up at one point or another.

Many of the slip ups we make won’t have any impact on those around us, but what about the times when they do hurt someone else, either inadvertently or purposefully? Do we ignore the mistake and hope it will go away on its own? Do we confront the mistake, however painful that may be, and apologize? How we react to our mistakes defines both who we are and how we are perceived by others.

I’m a voice and presence coach specializing in training people to find their voice and speak their truth. One of the most difficult tasks I teach my students is how to apologize authentically. It takes a lot of vulnerability to admit wrongdoing, and even more so to seek forgiveness and make amends. (After all, we live in a world where some of our top leaders openly avoid taking accountability for their mistakes.) However, like anything else in life, if you ignore something painful instead of facing it, that pain tends to grow and appear in other parts of your life. It’s better to face these things head on.

So how do you apologize effectively? Technically, there is no one “right” way, but there are plenty of ineffective ways to go about apologizing. I’m going to approach this from the perspective that we are genuinely remorseful and wish to make amends for the hurt we have caused.

Simply saying, “I’m sorry” is easy. But it’s important that your words match your intention. It’s complex to apologize authentically when you have made a mistake – to utter remorse that is grounded in your truth, and it’s what we’re going to cover here.

In order to make a genuine apology, I refer to a practice introduced to me by a mentor several years ago: the Hawaiian Ho’oponopono prayer. I’m not an expert on Hawaiian prayer, but having meditated with this one for a number of years, I can say that this practice of reconciliation and forgiveness is incredibly powerful.

Ho’oponopono means “to make right” or “rectify an error.” What sets this practice apart is that the focus is not on controlling a particular outcome (i.e. healing the hurt relationship you have with this person), but instead on healing yourself in order to heal the situation.

The Ho’oponopono prayer is profoundly simple, and translates as follows:

I’m sorry.

Please forgive me.

Thank you.

I love you.

Everything we need to apologize is right here. Let’s break down the structure of this apology into these 4 concrete steps for before, during, and after the apology.

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Before the Apology

Step 1: I’m Sorry – What are you sorry for?

Before you start speaking and leading from pure emotion, it’s important to actually figure out what you are sorry for:

Start by Writing Down the Facts

When you’re writing this out, avoid assigning any judgments to the scenario or making any assumptions about the person affected by your mistake. Instead stick to straight facts. Dump the whole situation onto the page, including all the details.

Ex. My friend was having a hard time with her boyfriend. She kept complaining to me about it, and I was tired of listening to the situation. I also felt I knew exactly what was going on, and what was not working, so I finally got blunt and told her my opinion. She was very offended. I realized afterward that she just needed an ear to listen, and she wasn’t looking for my advice.

Write Down Your Part in Making This Mistake

Stick to your contribution only. Avoid speaking for anyone else, simply focus on what you did that you know helped create the situation.

Ex. I gave feedback that my friend wasn’t interested in hearing. My mistake was assuming that she’d be better off if she heard what I had to say.

After Writing It All Down, Ask Yourself How You’re Feeling by Grounding Yourself in Your Truth

I teach a process to my clients called the Voice Body Connection process, which starts with grounding yourself in your physical sensations. This process will help you find your voice and speak your truth objectively, even if you are flooded with strong emotions in the moment.

Identify the Physical Sensations You Feel

Now that you have relived the experience of making the mistake by writing it out, tune into your body, and ask yourself the question:

“What is the strongest SENSATION I feel in my body right now?”

Be sure to keep this body-based. When you are preparing to apologize, taking note of your sensations helps you ground yourself in how you are feeling so that you can show up.

Ex. I feel an aching sensation in my heart.

Identify Why You Think You Are Feeling This Sensation

After you’ve identified your primary sensations, ask yourself the following question:

“What do I think is the STIMULUS that led me to feel this sensation?”

This is likely a very simple statement that you already wrote about. It’s the heart of the matter.

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Ex. I gave my friend advice she wasn’t asking for.

Identify Your Emotions About This Situation

Now that you know why you are feeling these physical sensations, move to identify your emotions. Ask yourself:

“What are my EMOTIONS about noticing all of this?”

Some primary emotions are fear, anger, sadness, disgust, joy, and arousal.

Ex. I’m feeling sad that I crossed my friend’s boundaries.

Identify Your Ideal Outcome For This Situation

Your emotions are tied to your desire for a future outcome. Ask yourself,

“Do I have any desires related to everything I just noticed?”

Examples of core desires are safety, comfort, bonding/love, and curiosity/growth.

Ex. I want to repair the relationship so that we can be close again.

Make Sure You Actually Want Forgiveness And Reconnection

Please keep in mind that if in this process, you discover that you don’t feel safe with this other person. There’s no reason to apologize and re-connect.

But if you feel safe and comfortable with them and desire to be connected again, then you can proceed to the next step of the Ho’oponopono prayer.

During the Apology

Step 2: Please Forgive Me

You’re not going to share everything from your process above with your friend. What you are going to share is your acknowledgment of the hurt you caused, your part in creating that situation, and your desire to reconnect[1].

It’s also very important to be clear about only speaking your truth and not commenting on their side. That’s their job.

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You can use this script by filling in the observations you noted above:

I think <a simple statement about what happened> happened between us…

And I believe my mistake was <insert your part here>…

I am left feeling <insert your emotions>…

and moving forward, I would want to <insert your desires>.

Ex. I think I gave you feedback that you weren’t interested in hearing…

And I believe my mistake was assuming that you’d be better off if you heard what I felt I needed to say.

I am left feeling sad that I crossed your boundaries.

And moving forward what I really want is to be close to you again, and to assure you that I will ask permission in the future before I give you advice.

Once you’ve shared this introductory olive branch, stop talking about yourself. This is it for now…. it’s all you needed to say to get the conversation started.

Your next job is to listen and be curious. Ask open-ended questions about their experience like “How did that feel for you?”. De-center yourself and let your friend share as much as they need to. When you do speak, let them know that you hear what they are saying, and acknowledge your impact.

I’ll grant you that this is hard to do – it’s easy to get defensive. But your checklist is:

  • Tell them you heard them
  • Let them know you understand you had an impact on them
  • Ask them more about their experience

Step 3: Thank You

Now that you have asked the other person about their experience, it is quite possible that they will say things you don’t want to hear. You may find yourself feeling defensive or even angry. A stressful situation like this can trigger “fight or flight” mode in your body: you may notice that you start sweating, that your pupils are narrowing, that your eyes tear up, that you start experiencing tunnel vision. This is all normal.

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To help stave this off and stay present, keep being genuinely curious about what their experience has been. Don’t listen to be “right,” listen to be connected. Listen to understand.

Even if they say something you don’t like hearing, thank them anyway for sharing the truth of their experience and for being in your life. This isn’t an easy thing to do, but it is a necessary step towards your own healing in the Ho’oponopono prayer.

Moving Forward Post-Apology

Step 4: I Love You

Let’s say you’re actually at a place where the relationship you have with the other person can be repaired. “I love you” encourages curiosity: how can you repair and reconnect? How can things look different moving forward?

Think of something you can do to express and experience your love, appreciation, or respect for each other. Make a plan for how to move forward.

A great practice is to make a list of things you are grateful for about the other person. Be sure to share this list, either as a letter or just out loud. It’s important to share how much we appreciate each other, and it feels as good to give gratitude as it does to receive it.

This last portion of the prayer is not just for the other person… it’s for you as well. Filling yourself with a sense of love ensures that you’ll be able to move on from the mistake and heal. It’s easy for many of us to beat ourselves up and continue to hold onto guilt, or even shame, about a mistake we have made — even though we are genuinely remorseful and have tried to make amends.

You can continue to repeat the entire Ho’oponopono prayer to yourself after the encounter where you have apologized:

I’m sorry.
Please forgive me.

Thank you.

I love you.

In doing so, you may find you’re apologizing to yourself too.

The Bottom Line

To speak our truth in an apology, we must show up fully without expecting anything of the other person. Though we cannot affect or control the outcome of the apology, no matter how repentant we are, following the Ho’oponopono can guide us to true repair and healing.

If you have been stuck on finding the “right” way to reconnect and apologize to someone in your life, I hope this process inspired by the Ho’oponopono prayer will help you to make that first step.

More on How to Apologize

Featured photo credit: Gus Moretta via unsplash.com

Reference

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Elissa Weinzimmer

Vocal Health and Confidence Coach and Founder of Voice Body Connection

How to Apologize When You Have Made a Mistake

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Last Updated on February 11, 2021

Easily Misunderstood by Others? 6 Barriers You Should Overcome to Make Communication Less Frustrating

Easily Misunderstood by Others? 6 Barriers You Should Overcome to Make Communication Less Frustrating

How often have you said something simple, only to have the person who you said this to misunderstand it or twist the meaning completely around? Nodding your head in affirmative? Then this means that you are being unclear in your communication.

Communication should be simple, right? It’s all about two people or more talking and explaining something to the other. The problem lies in the talking itself, somehow we end up being unclear, and our words, attitude or even the way of talking becomes a barrier in communication, most of the times unknowingly. We give you six common barriers to communication, and how to get past them; for you to actually say what you mean, and or the other person to understand it as well…

The 6 Walls You Need to Break Down to Make Communication Effective

Think about it this way, a simple phrase like “what do you mean” can be said in many different ways and each different way would end up “communicating” something else entirely. Scream it at the other person, and the perception would be anger. Whisper this is someone’s ear and others may take it as if you were plotting something. Say it in another language, and no one gets what you mean at all, if they don’t speak it… This is what we mean when we say that talking or saying something that’s clear in your head, many not mean that you have successfully communicated it across to your intended audience – thus what you say and how, where and why you said it – at times become barriers to communication.[1]

Perceptual Barrier

The moment you say something in a confrontational, sarcastic, angry or emotional tone, you have set up perceptual barriers to communication. The other person or people to whom you are trying to communicate your point get the message that you are disinterested in what you are saying and sort of turn a deaf ear. In effect, you are yelling your point across to person who might as well be deaf![2]

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The problem: When you have a tone that’s not particularly positive, a body language that denotes your own disinterest in the situation and let your own stereotypes and misgivings enter the conversation via the way you talk and gesture, the other person perceives what you saying an entirely different manner than say if you said the same while smiling and catching their gaze.

The solution: Start the conversation on a positive note, and don’t let what you think color your tone, gestures of body language. Maintain eye contact with your audience, and smile openly and wholeheartedly…

Attitudinal Barrier

Some people, if you would excuse the language, are simply badass and in general are unable to form relationships or even a common point of communication with others, due to their habit of thinking to highly or too lowly of them. They basically have an attitude problem – since they hold themselves in high esteem, they are unable to form genuine lines of communication with anyone. The same is true if they think too little of themselves as well.[3]

The problem: If anyone at work, or even in your family, tends to roam around with a superior air – anything they say is likely to be taken by you and the others with a pinch, or even a bag of salt. Simply because whenever they talk, the first thing to come out of it is their condescending attitude. And in case there’s someone with an inferiority complex, their incessant self-pity forms barriers to communication.

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The solution: Use simple words and an encouraging smile to communicate effectively – and stick to constructive criticism, and not criticism because you are a perfectionist. If you see someone doing a good job, let them know, and disregard the thought that you could have done it better. It’s their job so measure them by industry standards and not your own.

Language Barrier

This is perhaps the commonest and the most inadvertent of barriers to communication. Using big words, too much of technical jargon or even using just the wrong language at the incorrect or inopportune time can lead to a loss or misinterpretation of communication. It may have sounded right in your head and to your ears as well, but if sounded gobbledygook to the others, the purpose is lost.

The problem: Say you are trying to explain a process to the newbies and end up using every technical word and industry jargon that you knew – your communication has failed if the newbie understood zilch. You have to, without sounding patronizing, explain things to someone in the simplest language they understand instead of the most complex that you do.

The solution: Simplify things for the other person to understand you, and understand it well. Think about it this way: if you are trying to explain something scientific to a child, you tone it down to their thinking capacity, without “dumbing” anything down in the process.[4]

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Emotional Barrier

Sometimes, we hesitate in opening our mouths, for fear of putting our foot in it! Other times, our emotional state is so fragile that we keep it and our lips zipped tightly together lest we explode. This is the time that our emotions become barriers to communication.[5]

The problem: Say you had a fight at home and are on a slow boil, muttering, in your head, about the injustice of it all. At this time, you have to give someone a dressing down over their work performance. You are likely to transfer at least part of your angst to the conversation then, and talk about unfairness in general, leaving the other person stymied about what you actually meant!

The solution: Remove your emotions and feelings to a personal space, and talk to the other person as you normally would. Treat any phobias or fears that you have and nip them in the bud so that they don’t become a problem. And remember, no one is perfect.

Cultural Barrier

Sometimes, being in an ever-shrinking world means that inadvertently, rules can make cultures clash and cultural clashes can turn into barriers to communication. The idea is to make your point across without hurting anyone’s cultural or religious sentiments.

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The problem: There are so many ways culture clashes can happen during communication and with cultural clashes; it’s not always about ethnicity. A non-smoker may have problems with smokers taking breaks; an older boss may have issues with younger staff using the Internet too much.

The solution: Communicate only what is necessary to get the point across – and eave your personal sentiments or feelings out of it. Try to be accommodative of the other’s viewpoint, and in case you still need to work it out, do it one to one, to avoid making a spectacle of the other person’s beliefs.[6]

Gender Barrier

Finally, it’s about Men from Mars and Women from Venus. Sometimes, men don’t understand women and women don’t get men – and this gender gap throws barriers in communication. Women tend to take conflict to their graves, literally, while men can move on instantly. Women rely on intuition, men on logic – so inherently, gender becomes a big block in successful communication.[7]

The problem: A male boss may inadvertently rub his female subordinates the wrong way with anti-feminism innuendoes, or even have problems with women taking too many family leaves. Similarly, women sometimes let their emotions get the better of them, something a male audience can’t relate to.

The solution: Talk to people like people – don’t think or classify them into genders and then talk accordingly. Don’t make comments or innuendos that are gender biased – you don’t have to come across as an MCP or as a bra-burning feminist either. Keep gender out of it.

And remember, the key to successful communication is simply being open, making eye contact and smiling intermittently. The battle is usually half won when you say what you mean in simple, straightforward words and keep your emotions out of it.

Reference

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