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Last Updated on December 4, 2020

Delegating Work: What to Delegate and What Not to?

Delegating Work: What to Delegate and What Not to?

Here’s a fact:

You might have heard a lot about the importance of delegating work. But if you’re a new leader or manager, it won’t be all fun and games.

Like everything in life, delegation isn’t a piece of cake unless done the right way.

You’re highly likely to face a lot of unexpected obstacles. And sadly, there’s no way around them. No circumstances in life are going to go easy on you just because you’re inexperienced.

Luckily, you can tackle these hindrances very easily if you’re smart enough to learn.

Learn from your mistakes, your surroundings, and this post!

Today, you’ll find an answer to one of the most frequently asked questions by new delegators:

What to delegate and what not to?

Believe it or not, this is one crucial step in the process of delegating work. So, read through this article to clarify all your confusion in this regard!

Tasks That You Should Always Delegate

When you’re just getting into delegation, it is quite common to feel like you’re delegating too much work. Inexperienced managers usually feel like they are over-burdening their employees, giving away their own tasks, or asking subordinates to do what’s not their job.

While all these concerns are 100% valid and should always be avoided, they can keep you from delegating the work that has to be distributed among your team.

This defeats the purpose of delegation even if you are well-aware of how to delegate tasks effectively.

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Here are some tasks that you should always delegate. However, reason with yourself according to the environment of your workplace to make the final decision.

1. Repetitive Tasks

Every office has a fair share of a few projects that are recurring and repetitive.

Now, these jobs are either the same every time or even with a slight variation, they require a similar work process and skillset. For example, auditing, budgeting, event planning, etc.

Such tasks have to be done every day, weekly, fortnightly, or monthly. The problem here is that even if these jobs are quick and easy, a manager is wasting time doing them.

You should always delegate projects like these so that you can save up a lot of your precious time in the long run.

Simultaneously, you can train your subordinates to perfection for jobs like these. With regular practice, your subordinates can begin to work on level 5 of delegation, which is where the employees can work independently.[1]

Whether or not you want to categorize annual projects in this category depends on how often the employees in your organization are promoted or replaced. If the same people will be around to do the job for 3 to 4 years at least, it is best to train them for it.

2. Time-Consuming Work

One of the most prominent features of delegation is that it helps save time. So, it is only right if you delegate the work that will take up too much of your time.

Instead of spending a week on one project, you should spend a few hours explaining the work to your subordinates and let them take charge.

This way, not only will you clear your own schedule, but it will also get the job done quicker. Since delegation is all about distributing work among a team, more people can work together on one project simultaneously. This will cut down a huge chunk of the work that goes into it.

What this means is that if there are tasks that are time-consuming but have a short deadline, you must always delegate them. It is an easy and fool-proof method to tick off big projects on your to-do list!

3. Projects That Boost Basic Skills

While delegating work, you shouldn’t forget that as a leader or manager, you also must encourage skills in your subordinates.

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Certain projects are too complicated for people that do not have the skills to do the job. However, some challenges are a healthy way to encourage your team to broaden their skillset.

If you don’t offer opportunities, your team will never grow. And that is a huge failure as a management leader.

4. Whatever Is Beyond Your Job Description

Every person in an organization has a defined job description. These are the duties that the person has to fulfill.

As a leader, you too will have a job description, and you don’t have to do anything beyond it unless there is no one else skilled enough to do it.

Ideally, anything that isn’t a part of your job description should be delegated. This isn’t done with selfish intentions. Instead, it is important to do so, or else you won’t have enough time to fulfill the tasks that are actually a part of your job.

Things that are out of your job description are generally tasks that can be done easily by your team. Even if they face difficulties, you should only offer help and assistance instead of taking on the entire job.

5. Interesting Tasks

Keeping the employees interested in what they do is one difficult job that a manager must do.

To keep the motivation levels high, you should delegate more fun work. Things that your employees will enjoy doing, let them.

So, for example, if you’ve noticed that your team enjoys outdoor tasks, assign them jobs that require work to be done outside your office building. Other interesting tasks include field research, event planning, etc.

6. Work That Your Subordinates Are More Skilled In

Just because you’re leading a group of people does not mean you have all the skills that they don’t have.

There may be something that your subordinates are way better at. For instance, you might not be very tech-oriented, but someone in your team could be.

So, jobs that require skills that someone in your team is better at should always be delegated. Do not take it personally or make it a matter of ego.

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Tasks You Should Never Delegate

Generally, once a manager gets comfortable with delegating work, all the concerns that were previously there vanish.

While that is a good thing, some leaders may begin to ignore those issues completely.

They may over-delegate and assign tasks that aren’t in the job description of the subordinates. Sometimes, managers delegate every single task and they are left behind with so much free time.[2]

To avoid this from happening, you should never delegate the tasks with the following nature. However, the final decision depends on the nature of the exact task and your workplace.

1. Work That Takes Long to Explain

Imagine spending 3 hours explaining something that you could’ve done in 30 minutes yourself.

That defeats the entire essence of delegation, doesn’t it?

So if something needs deep explanation and has a long instruction manual even though the task itself isn’t that elaborate, your best bet is to avoid delegating it. Similarly, if you think you can do a job quicker yourself, do it.

2. Confidential Jobs

Certain matters just cannot be put into the hand of the employees.

High priority and confidential jobs should never be delegated. These tasks are highly important so your expertise should come in handy. Moreover, assigning such jobs to the team can lead to a breach of privacy and other similar issues.

Decision-making tasks such as appraisals, employee hiring, and other similar things also fall in the same category.

3. Crisis-Management

Every organization has to plan for the worst-case scenario. Such decisions are of high importance. You cannot risk letting your team, which is generally less experienced than you, to make these choices.

You should plan and develop for the future of your organization yourself. The subordinates are just not in the position to do these jobs due to the lack of their exposure and level of responsibility.

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4. Boring Tasks

As mentioned previously, you have to keep the employees interested and highly motivated.

Boring tasks can demotivate employees. They take away the enthusiasm which eventually cuts down on the quality of the output produced.

Keep boring tasks to yourself. This is a sacrifice you’ll have to make to keep the morale of your team up.

5. Very Specific Work

This is only applicable to a work which is already broken down into a small task. There is little to no room for creativity, and the instructions are very detailed and exact.

Now, the expectations are to produce an output that is exactly what is being asked for. Since such tasks are too specific, only one person should do it.

If a project like this is delegated, there is a high chance of slight variation in the results caused by individual subordinates. Therefore, the best option is that you do tasks like these on your own.

The Bottom Line

In the end, it is up to you how you weigh each scenario.

There may be exceptions where you’ll have to against the aforementioned suggestions. But, for the most part, these are pretty universal.

So, start your journey of successfully delegating work by using these tips from today!

More Tips for Effective Delegation

Featured photo credit: Alex Kotliarskyi via unsplash.com

Reference

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Leon Ho

Founder & CEO of Lifehack

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Last Updated on January 6, 2021

14 Ideas on How to Measure Productivity to Make Progress

14 Ideas on How to Measure Productivity to Make Progress

Everyone has heard the term productivity, and people talk about it in terms of how high it is and how to improve it. But fewer know how to measure productivity, or even what exactly we are talking about when using the term “productivity.”

In its simplest form, the productivity formula looks like this: Output ÷ Input = Productivity.

For example, you have two salespeople each making 10 calls to customers per week. The first one averages 2 sales per week and the second one averages 3 sales per week. By plugging in the numbers we get the following productivity levels for each sales person.

For salesperson one, the output is 2 sales and the input is 10 sales: 2 ÷ 10 = .2 or 20% productivity. For salesperson two, the output is 3 sales and the input is 10 sales: 3 ÷ 10 = .3 or 30% productivity.

Knowing how to measure and interpret productivity is an invaluable asset for any manager or business owner in today’s world. As an example, in the above scenario, salesperson #1 is clearly not doing as well as salesperson #2.

Knowing this information we can now better determine what course of action to take with salesperson #1.

Some possible outcomes might be to require more in-house training for that salesperson, or to have them accompany the more productive salesperson to learn a better technique. It might be that salesperson #1 just isn’t suited for sales and would do a better job in a different position.

How to Measure Productivity With Management Techniques

Knowing how to measure productivity allows you to fine tune your business by minimizing costs and maximizing profits:

1. Identify Long and Short-Term Goals

Having a good understanding of what you (or your company’s) goals are is key to measuring productivity.

For example, if your company’s goal is to maximize market share, you’ll want to measure your team’s productivity by their ability to acquire new customers, not necessarily on actual sales made.

2. Break Down Goals Into Smaller Weekly Objectives

Your long-term goal might be to get 1,000 new customers in a year. That’s going to be 20 new customers per week. If you have 5 people on your team, then each one needs to bring in 4 new customers per week.

Now that you’ve broken it down, you can track each person’s productivity week-by-week just by plugging in the numbers:

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Productivity = number of new customers ÷ number of sales calls made

3. Create a System

Have you ever noticed that whenever you walk into a McDonald’s, the French fry machine is always to your left? 

This is because McDonald’s created a system. They have determined that the most efficient way to set up a kitchen is to always have the French fry machine on the left when you walk in.

You can do the same thing and just adapt it to your business.

Let’s say that you know that your most productive salespeople are making the most sales between the hours of 3 and 7 pm. If the other salespeople are working from 9 am to 4 pm, you can potentially increase productivity through something as simple as adjusting the workday.

Knowing how to measure productivity allows you to set up, monitor, and fine tune systems to maximize output.

4. Evaluate, Evaluate, Evaluate!

We’ve already touched on using these productivity numbers to evaluate and monitor your employees, but don’t forget to evaluate yourself using these same measurements.

If you have set up a system to track and measure employees’ performance, but you’re still not meeting goals, it may be time to look at your management style. After all, your management is a big part of the input side of our equation.

Are you more of a carrot or a stick type of manager? Maybe you can try being more of the opposite type to see if that changes productivity. Are you managing your employees as a group? Perhaps taking a more one-on-one approach would be a better way to utilize each individual’s strengths and weaknesses.

Just remember that you and your management style contribute directly to your employees’ productivity.

5. Use a Ratings Scale

Having clear and concise objectives for individual employees is a crucial part of any attempt to increase workplace productivity. Once you have set the goals or objectives, it’s important that your employees are given regular feedback regarding their progress.

Using a ratings scale is a good way to provide a standardized visual representation of progress. Using a scale of 1-5 or 1-10 is a good way to give clear and concise feedback on an individual basis.

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It’s also a good way to track long-term progress and growth in areas that need improvement.

6. Hire “Mystery Shoppers”

This is especially helpful in retail operations where customer service is critical. A mystery shopper can give feedback based on what a typical customer is likely to experience.

You can hire your own shopper, or there are firms that will provide them for you. No matter which route you choose, it’s important that the mystery shoppers have a standardized checklist for their evaluation.

You can request evaluations for your employees friendliness, how long it took to greet the shopper, employees’ knowledge of the products or services, and just about anything else that’s important to a retail operation.

7. Offer Feedback Forms

Using a feedback form is a great way to get direct input from existing customers. There are just a couple of things to keep in mind when using feedback forms.

First, keep the form short, 2-3 questions max with a space for any additional comments. Asking people to fill out a long form with lots of questions will significantly reduce the amount of information you receive.

Secondly, be aware that customers are much more likely to submit feedback forms when they are unhappy or have a complaint than when they are satisfied.

You can offset this tendency by asking everyone to take the survey at the end of their interaction. This will increase compliance and give you a broader range of customer experiences, which will help as you’re learning how to measure productivity.

8. Track Cost Effectiveness

This is a great metric to have, especially if your employees have some discretion over their budgets. You can track how much each person spends and how they spend it against their productivity.

Again, this one is easy to plug into the equation: Productivity = amount of money brought in ÷ amount of money spent.

Having this information is very useful in forecasting expenses and estimating budgets.

9. Use Self-Evaluations

Asking your staff to do self evaluations can be a win-win for everyone. Studies have shown that when employees feel that they are involved and their input is taken seriously, morale improves. And as we all know, high employee morale translates into higher productivity.

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Using self-evaluations is also a good way to make sure that the employees and employers goals are in alignment.

10. Monitor Time Management

This is the number one killer of productivity in the workplace. Time spent browsing the internet, playing games, checking email, and making personal calls all contribute to lower productivity[1].

Time Management Tips to Improve Productivity

    The trick is to limit these activities without becoming overbearing and affecting morale. Studies have shown that most people will adhere to rules that they feel are fair and applied to everyone equally.

    While ideally, we may think that none of these activities should be done on company time, employees will almost certainly have a different opinion. From a productivity standpoint, it is best to have policies and rules that are seen as fair to both sides as you’re learning how to measure productivity.

    11. Analyze New Customer Acquisition

    We’ve all heard the phrase that “It’s more expensive to get a new customer than it is to keep an existing one.” And while that is very true, in order for your business to keep growing, you will need to continually add new customers.

    Knowing how to measure productivity via new customer acquisition will make sure that your marketing dollars are being spent in the most efficient way possible. This is another metric that’s easy to plug into the formula: Productivity = number of new customers ÷ amount of money spent to acquire those customers.

    For example, if you run any kind of advertising campaign, you can compare results and base your future spending accordingly.

    Let’s say that your total advertising budget is $3,000. You put $2,000 into television ads, $700 into radio ads, and $300 into print ads. When you track the results, you find that your television ad produced 50 new customers, your radio ad produced 15 new customers, and your print ad produced 9 new customers.

    Let’s plug those numbers into our equation. Television produced 50 new customers at a cost of $2,000 (50 ÷ 2000 = .025, or a productivity rate of 2.5%). The radio ads produced 15 new customers and cost $700 (15 ÷ 700 = .022, or a 2.2% productivity rate). Print ads brought in 9 new customers and cost $300 (9 ÷ 300 = .03, or a 3% return on productivity).

    From this analysis, it is clear that you would be getting the biggest bang for your advertising dollar using print ads.

    12. Utilize Peer Feedback

    This is especially useful when people who work in teams or groups. While self-assessments can be very useful, the average person is notoriously bad at assessing their own abilities.

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    Just ask a room full of people how many consider themselves to be an above average driver and you’ll see 70% of the hands go up[2]! Now we clearly know that in reality about 25% of drivers are below average, 25% are above average, and 50% are average.

    Are all these people lying? No, they just don’t have an accurate assessment of their own abilities.

    It’s the same in the workplace. Using peer feedback will often provide a more accurate assessment of a person’s ability than a self-assessment would.

    13. Encourage Innovation and Don’t Penalize Failure

    When it comes to productivity, encouraging employee input and adopting their ideas can be a great way to boost productivity. Just make sure that any changes you adopt translate into higher productivity.

    Let’s say that someone comes to you requesting an entertainment budget so that they can take potential customers golfing or out to dinner. By utilizing simple productivity metrics, you can easily produce a cost benefit analysis and either expand the program to the rest of the sales team, or terminate it completely.

    Either way, you have gained valuable knowledge and boosted morale by including employees in the decision-making process.

    14. Use an External Evaluator

    Using an external evaluator is the pinnacle of objective evaluations. Firms that provide professional evaluations use highly trained personnel that even specialize in specific industries.

    They will design a complete analysis of your business’ productivity level. In their final report, they will offer suggestions and recommendations on how to improve productivity.

    While the benefits of a professional evaluation are many, their costs make them prohibitive for most businesses.

    Final Thoughts

    These are just a few of the things you can do when learning how to measure productivity. Some may work for your particular situation, and some may not.

    The most important thing to remember when deciding how to track productivity is to choose a method consistent with your goals. Once you’ve decided on that, it’s just a matter of continuously monitoring your progress, making minor adjustments, and analyzing the results of those adjustments.

    The business world is changing fast, and having the right tools to track and monitor your productivity can give you the edge over your competition.

    More Productivity Tips

    Featured photo credit: William Iven via unsplash.com

    Reference

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