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Published on August 7, 2019

Why Perspective Taking Is an Essential Skill for Success

Why Perspective Taking Is an Essential Skill for Success

Google the term “essential skills for success” and you’ll get over 490 million results. With most of them consisting of lists. The top 5 essential skills for success, the 10 essential skills for success etc.. And in most of these lists, perspective taking isn’t in there. I think that this is a big mistake.

Perspective taking is an essential skill in almost all aspects of business. From sales and marketing, to negotiations and employee management, perspective taking is a key component for a leaders success.

What Is Perspective Taking?

The definition of perspective taking is really pretty basic, it’s the ability to take on someone else’s point of view when thinking. A simple concept, and it’s something that most of us do all of the time, mostly without even thinking about it.

One study analyzed the way in which people gave directions to a landmark. Not surprisingly, the directions they gave depended on whether the person asking was perceived as being out of town or a local. Out of towners were given much more detailed directions because the person assumed that they were less familiar with local landmarks and how to navigate the city. Locals were assumed to know the general layout of the city and how to navigate within it.[1]

We are always collecting data about other people’s state of mind through their behaviors, verbal and non-verbal cues. If someone has tears in their eyes, we can assume they are upset. We understand that hyperventilation, fast talking and anxiety can mean that the person is panicked. Their tone of voice can convey anger, sympathy or happiness. These are all social cues that we instinctually process and use to formulate socially acceptable responses.

For example, if a friend expresses sadness because their football team lost, then a joke may be an appropriate way to snap them out of it. But if they are sad because a family member just died, showing them support is going to be a better response.

You may be reading this and saying to yourself that, perspective taking is just another term for empathy; but there are very distinct and important differences especially in a business setting.

Empathy and Perspective Taking — Two Distinct Phenomenons

Empathy is the ability to take on and relate to someone else’s feeling or emotions. Perspective taking removes all the emotional aspects and is strictly concerned with how the other person perceives a situation. This is a very important distinction in a professional setting.

Studies have shown that people who negotiate with empathy end up giving away more and getting less than people who negotiate through perspective taking.

Perspective taking, according to a study published in the April 2008 issue of Psychological Science, involves understanding and anticipating an opponent’s interests, thoughts, and likely behaviors, whereas empathy focuses mostly on sympathy and compassion for another.[2]

“Perspective takers are able to step outside the constraints of their own immediate, biased frames of reference… Empathy, however, leads individuals to violate norms of equity and equality and to provide preferential treatments.”

In general, perspective taking works better in business settings and empathy works better in a social setting.

How to Develop Perspectives

Perspective taking is to some degree, an innate human characteristics. Most of us can understand when someone is in a bad mood, angry or excited, and we can anticipate their behaviors based on those factors.

Although it’s fair to note that there is a subgroup of people who have social deficits that can make perspective taking more difficult, or even impossible (some personality disorders, autism etc.) But for the most part, perspective taking is an innate ability that can be sharpened and honed as a skill.

Try this experiment:

With your dominant hand snap your fingers for 5 times. Now with the other hand, trace the capital letter E on your forehead. This little trick is designed to measure how well you take other people’s perspectives into account.

If your E faced the left side of your body, it would be easy to read from someones else’s perspective. If it faced the right side of your body, it would be easy for you to read. Certainly not definitive, but a fun little exercise.

Now, for those of you whose “E” faced the right side of your body (full disclosure, I’m included). Here are some ways to develop your perspective taking skills:

  • Consciously put aside your feelings so that you can concentrate only on the other person’s perspective.
  • Do not approach the situation with a “mission” mindset. Always approach with curiosity. “What is it that makes them to act the way they are”?
  • Use open ended questions that can help you draw out the interests and motivation that the person may not be verbalizing.
  • Be clear about your own position and the weaknesses it has.
  • Remove any personal intentions you may have, so as not to project them on to the other person.
  • Using what you know about the person, their background, their mood, their intentions and expectations. Imagine how they are seeing the current situation.
  • Once you have an understanding of their perspective, try to anticipate what their reaction will be so that you can adjust your responses in order to move them towards the outcome you desire.
  • Validate their position (you don’t have to agree with it) by paraphrasing back to them what you think their position is.
  • Use the mirroring technique,[3] mimicking movements, postures and facial expressions, to put them at ease and create a connection.

Perspective Taking and Personality Types

When we talk about perspective taking, the more information we have about someone, the better. Understanding the basic personality types (in business) will help you to understand their perspective and the best way to interact with them.

Analytical Personalities

These people are orderly, precise and tend to be “by the book” procedurally. They are often described as low key, quiet and reserved.

Their offices are often sparse with few plants or pictures. When interacting with them they can be dry and impersonal.

How to approach them: Analytical personality types tend to be uncomfortable with small talk and personal interactions. Be sure to give them their space. They respond to evidence based arguments and like facts. Be prepared to make logical arguments that can be backed up with data.

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Driver Personalities

Someone with a driver personality will be very result-oriented. They tend to be very high energy, impatient and controlling.

Their offices can reflect their personality with large desks and clocks that are strategically placed and only visible to them. Their walls are often decorated with awards and pictures of famous or important people.

When interacting with theM, they can come off as loud and aggressive.

How to approach them: Because drivers are result-oriented, keep small talk to a minimum. Don’t be afraid to match their assertiveness, but don’t try to dominate them. Driver personalities like to have more than one option to choose from.

Amiable Personalities

These are the proverbial team players. They typically have excellent social skills and are good listeners.

When interacting with an amiable personality, they come off as warm caring and relaxed. They tend to dress and decorate their offices with bright colors that project a positive energy.

How to approach them: You should approach the amiable personality on an emotional level. They do like small talk and the ability to connect on a more personally level. They tend to be noncommittal and make slower more contemplative decisions. They are emotional decision makers and can be very loyal customers.

Expressive Personalities

These people are the life of the party! Outgoing, not afraid of the limelight with a positive outlook on everything. Expressive personalities tend to be very high energy, and very enthusiastic about goals.

Their offices tend to be brightly decorated and it’s not unusual for a lot of clutter to accumulate. They are often seen dressing more flamboyantly and wearing a lot of jewelry and accessories.

When interacting with them, they will speak quickly using a lot of hand gestures, jokes and stories to get their point across.

How to approach them: Expressive personalities react well to enthusiasm and fun. It’s important to listen to them closely as their stories and jokes will let you know where they are coming from. They respond well to the use of vibrant language and subjective statements (I feel, I think ect…). Don’t argue with an expressive personality and try to close the sale quickly as they can make decisions quickly.

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How to Use Perspective Taking to Succeed at Work (Case Study)

When you break it down, almost every aspect of business involves an element of negotiation. In sales, you are negotiating with customers, with employees the negotiations can be about compensation and internally, sales, marketing, accounting and human resources all need to negotiate amongst themselves.

By honing your perspective taking skills, you are much more likely to come up with solutions that are acceptable to all parties.

For example, a client balks at buying your latest product because it’s too expensive, and your bosses won’t let you discount it because it the latest and greatest. Try putting aside your interest in making the sale, so you can better understand the perspectives of both sides.

Your bosses are afraid that if they lower the price it will set a precedent and future customers will demand the same price. The customer’s objection is that they can’t afford it because they don’t have the money in their budget.

Now that you have taken your own interests out of the equation, you can concentrate on finding a solution that is acceptable to both parties. It maybe that the customer doesn’t have the money in this quarter’s budget, but next quarter, they will. You and your bosses still want to see the sale in this quarter though. This is your opportunity to really shine.

There are several possible solutions that could be acceptable to both parties:

  • “Book” the sale this quarter and accept payment in the next quarter.
  • Book the sale now with 50% down and 50% next quarter.
  • See if management is willing to extend credit and accept monthly payments.
  • Use an outside funding source as an option for the customer.
  • Protect the customer from any planned price increases by getting a commitment today.

The solution may lie in any one of these, a combination of them or in something completely different. It’s all dependent on the perspectives and motivations of each party and your ability to accurately assess them.

The Down Side of Perspective Taking

We’ve talked a lot about the benefits of perspective taking and how you can use it to become more successful in your career. But just like everything else, there is a potential downside that you should be aware of.

Accuracy

Most people are not very good at gauging their own abilities. This is especially true with perspective taking.

In fact, a study was conducted with intimate couples who (presumably) knew each other very well. When asked how their partner would respond to a question, participants were right only about 35% of the time.

If a 35% accuracy rate comes from people who know each other intimately, you can imagine the error rate for those in a business setting.

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Inaccurate Information

There’s an old computer programming term that goes by the initials GIGO, it stands for garbage in, garbage out. That is to say that if your inputs (knowledge ,assumptions and data) are bad, your outcomes are likely to be bad. So if you’re basing your actions on inaccurate information, you’re much less likely to achieve a positive outcome.

People will give you inaccurate information for a number of reasons. The person may not understand what their own motivations are. They may intentionally keep their motivations secret in order to gain an advantage, or they just don’t have the self-awareness to understand their own motivations.

Incomplete Information

There are virtually an unlimited number of factors that can affect a person’s perspective, and it’s just plain impossible to know them all. Some factors are deeply ingrained from childhood.

If someone was raised in a strict setting, they may have a very black and white view of things. While other factors are more transitory, they got yelled at by their boss this morning. These are all factors that influence a person’s perspective.

Final Thoughts

While not perfect, perspective taking is an essential skill for success in many areas of life — from a chess match to negotiating geopolitical treaties.

By taking yourself out of the equation, the motivations of your opponent becomes clearer. And by understanding the other side’s true motivations, you’re in a better position to anticipate their responses and offer them an acceptable compromise.

With the use of perspective taking, all parties can walk away from a negotiation feeling satisfied. This type of win win scenario lays a good foundation for continued partnerships and sales. It also doesn’t hurt that if you’re the one doing the perspective taking you’re likely to end up with a better outcome.

As the old saying goes,

“Keep your friends close and your enemies closer”.

More About Thinking Smart

Featured photo credit: Anika Huizinga via unsplash.com

Reference

More by this author

David Carpenter

Lifelong entrepreneur and business owner helping others to realize the American Dream of business ownership

The Surefire Way to Set Long Term Goals and Reach Success Why Perspective Taking Is an Essential Skill for Success How to Become a Successful Solopreneur and Thrive The Secrets of High Performing Teams: 9 Tips from Top Business Leaders 10 Essential Skills to Become a Successful Team Leader and Manager

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Last Updated on August 16, 2019

10 Best Calendar Apps to Stay on Track in 2019

10 Best Calendar Apps to Stay on Track in 2019

The success of our day is largely dependent on the quality of our planning. Not to miss out anything in their to-dos, some people prefer to make a list of upcoming tasks in a notebook, while others have long started using digital technology solutions.

Calendar applications are some of the main tools that are worth using to organize our life and plan your time carefully.

Many people have switched to specific tools; however, there are still some who do not use calendars on a daily basis. They may find some applications uncomfortable to use, non-functional, or expensive.

In this article, we are going to check out the best calendars apps to help you stay organized.

1. Cal Calendar

    Cal Calendar has recently appeared on the market of mobile applications (Android, iOS). It is the brainchild of the development team of Any.do that features impressive functionality and well-thought-out design.

    The application comes with many great features, including support for Exchange and Google Calendar, widgets, voice recording, and many more.

    Cal Calendar has direct integration with Any.Do To-Do List, which gives you a unique tandem of two applications.

    Apart from its extended functionality, Cal Calendar is easy to use. The creation of events is very simple and fast.

    What is more, depending on the name of the event, the application automatically adds contacts and geolocation data to the entry description. You can even import your lists and entries from Any.do.

    Cal Calendar is a great option for any type of user. It is very convenient and doesn’t overcomplicate the mode of display.

    Another good thing is that this tool is available for free, so you can use it without spending a dime for the software.

    Available for iOS and Android

    2. Google Calendar

      Google Calendar is the official calendar for Android devices that has been tested out by many users around the globe. If you are right now trying to get away from it, consider changing your mind.

      Since this application is installed on most Android devices by default, many users think that there is nothing special in this program. They are wrong.

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      Google has been updating its calendar for quite a few years, and now it comes in Material Design with advanced event features, direct integration into other Google services (for example, supports reminders and Google Now), and comes with Exchange support.

      The program is super easy and will not cost a dime for you. It is a good thing, right?

      Available for iOS and Android

      3. Jorte Calendar

        Jorte Calendar is one of the most popular calendar applications in the Google Play store.

        The program features a wide range of configuration options, with many design alternatives. You can adjust display mode to your needs and view calendar entries sorted by month, week, or day (by hours). It is convenient for quickly picking the desired date, using task bars, and setting reminders.

        Apart from its ordinary information storing function, this application can be a special cloud service, Jorte Cloud, allowing you to synchronize calendars, schedules, and task lists on multiple devices. The application also supports data importing from Google Calendar.

        For those paying attention to the program design, there is also Jorte Store, where you can buy styles and icons to personalize the calendar. This feature makes Jorte is one of the brightest calendar applications.

        A basic version of the app is free of charge, so if you do not want to spend money on a calendar application, it is a good option.

        Available for iOS and Android

        4. Business Calendar

          Business Calendar is geared towards people who use their calendar for work purposes and business task planning. It offers different modes with wide configuration capabilities.

          The application gives a default view mode by months, and events can be marked in different colors. Display modes/ sorting can be adjusted to your needs (by month, day, year, or events).

          You can also set a multi-day viewing mode to see how things look for the next few days. Scrolling up and down moves you by month, and if you check a few days, they will be shown in a more detailed form.

          The day display mode offers hourly scheduling, and the schedule mode provides a detailed schedule for a single event.

          Business Calendar is a great tool for planning/ scheduling cases, tasks, and events. There is a support for recurring events, which can be set up in just a few clicks.

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          Having purchased software, you can use it to import and export other calendars, delete, copy, or move several events at the same time.

          Android Business Calendar application may seem somewhat chaotic, but it works fine and is easy to work with if you play with it for a while.

          A full version of the application is available for $4.99, but you can also find a free version for the app test drive.

          Available for Android

          5. aCalendar

            aCalendar opens our collection of top 10 calendar applications available on the market today. With its appealing design, easy navigation, and great functionality, it is one of the most popular calendar apps in our list.

            Some of extra functions include color schemes for each case type (48 colors to choose from), different types of demonstrations, different widgets, moon phases, and much more.

            Taking into account it functionality, aCalendar is a reliable calendar application that has an easy-to-navigate interface with three display options. Scrolling from side to side allows you to switch between the display modes of the month, week and day.

            When scrolling down and up, you are moving through the calendar at intervals in accordance with the selected display mode.

            Apart from its time planning feature, aCalendar synchronizes photos from contact lists or social networks to remind you about birthdays, anniversaries, or any other special dates.

            The program also supports data transfer through NFC and full-screen widgets, which eases your work with any data.

            The program is available for free, but you can also get even more features if you buy the extended version of software for $4.99.

            Available for Android

            6. DigiCal Calendar

              DigiCal Calendar is very similar to Cal Calendar in the fact that the application focuses on design more than on its functionality. However, this doesn’t mean that the application doesn’t serve the purpose.

              With this calendar application, you can synchronize all your calendars and view them in different ways.

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              Along with the basic functions, this program comes with support for Google Calendar, Outlook, and includes some unique and interesting features. You can match keywords to the image or set up a dark theme.

              The app can even show you the weather forecast for three days. There are many other features that deserve the attention of people who really like to use calendar applications.

              Available for Android

              7. SolCalendar

                SolCalendar can be called a universal application. It claims to be an all-in-one digital solution having a basic calendar functionality combined with some other advanced features, such as weather forecast for a specific day.

                The application supports Google Calendar, as well as tasks, widgets, lunar calendar and even Foursquare.

                Those searching for a calendar application to cover just everything in its functionality, SolCalendar is a program to consider. There are a lot of interesting things in this application; the program does an excellent job working in “all-in-one” mode.

                Test SolCalendar – the application is available for free. You can test it out without purchasing the service.

                Available for Android

                8. Calendar

                  Calendar is a relatively new app. It works as a web app and for both iOS and Android devices. It is an intelligent app that learns your contacts, schedule and tasks. It also helps you schedule and arrange meetings according to your available time slots.

                  A good thing about Calendar is that it allows you to sync up with other calendars you use such as Apple Calendar and Google Calendar. And so you can manage all the calendars you have in one place.

                  Calendar also gives you analytics of your meetings, giving you a clear picture on how you can improve your time management.

                  Available for Desktop, iOS and Android

                  9. Today Calendar

                    Today Calendar is one of the most hip and edgy calendars in our list. The solution was one of the first ones that really embraced Material Design and remains one of the few that adhere to the neat style.

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                    The calendar application offers bold colors, simple controls, and great functionality. This is not as heavy an application as many others; it will not eat all the memory of your device.

                    If you are not searching for something complicated and over-functional, Today Calendar is what you need. You can always test the application before paying for it – the program is available for free.

                    Available for Android

                    10. Calendar Widget: Month

                      Sometimes people do not need a heap of calendar applications. They would prefer to have one efficient calendar widget.

                      Calendar Widget: Month perfectly fills this niche and meets all the needs of a modern user. It has some features of an ordinary calendar, but the real great thing about this software is that it has 80 or more themes in its library.

                      The design of the application is great; the themes are perfectly tuned. There are options for almost any theme of your smartphone. The only drawback is the fact that the widget memory is not too large, and you should be ready for it.

                      This simple calendar widget was created in the image and semblance of widgets from Yahoo. The widget window displays one calendar month with the ability to go to the previous and move to the next one.

                      If you need a simple and affordable calendar to plan your tasks and affairs for one month, this widget is ideal for you. Calendar Widget: Month is so simple that it does not even have Google Calendar support.

                      At the moment, it does not have the function of connecting any third-party calendars and services. Developers allow the possibility of introducing support for Google service as an addition to the widget, if users request to have this opportunity.

                      Available for Android

                      Our Verdict

                      Searching for the right application to manage your various calendars and plan your busy day can sometimes turn into a streak of obstacles.

                      Most of us need flexible applications that can be easily used to manage our tough schedule. The application should have all necessary time planning functions and be intuitive.

                      Stylish design and limitless compatibility also matter. It is not always easy to find such a program.

                      The above digital calendar solutions fall under the category “worth” of being used. They are modern, multifunctional, easy, and easy. Pick the one you like!

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                      Featured photo credit: Unsplash via unsplash.com

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