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Published on August 7, 2019

Why Perspective Taking Is an Essential Skill for Success

Why Perspective Taking Is an Essential Skill for Success

Google the term “essential skills for success” and you’ll get over 490 million results. With most of them consisting of lists. The top 5 essential skills for success, the 10 essential skills for success etc.. And in most of these lists, perspective taking isn’t in there. I think that this is a big mistake.

Perspective taking is an essential skill in almost all aspects of business. From sales and marketing, to negotiations and employee management, perspective taking is a key component for a leaders success.

What Is Perspective Taking?

The definition of perspective taking is really pretty basic, it’s the ability to take on someone else’s point of view when thinking. A simple concept, and it’s something that most of us do all of the time, mostly without even thinking about it.

One study analyzed the way in which people gave directions to a landmark. Not surprisingly, the directions they gave depended on whether the person asking was perceived as being out of town or a local. Out of towners were given much more detailed directions because the person assumed that they were less familiar with local landmarks and how to navigate the city. Locals were assumed to know the general layout of the city and how to navigate within it.[1]

We are always collecting data about other people’s state of mind through their behaviors, verbal and non-verbal cues. If someone has tears in their eyes, we can assume they are upset. We understand that hyperventilation, fast talking and anxiety can mean that the person is panicked. Their tone of voice can convey anger, sympathy or happiness. These are all social cues that we instinctually process and use to formulate socially acceptable responses.

For example, if a friend expresses sadness because their football team lost, then a joke may be an appropriate way to snap them out of it. But if they are sad because a family member just died, showing them support is going to be a better response.

You may be reading this and saying to yourself that, perspective taking is just another term for empathy; but there are very distinct and important differences especially in a business setting.

Empathy and Perspective Taking — Two Distinct Phenomenons

Empathy is the ability to take on and relate to someone else’s feeling or emotions. Perspective taking removes all the emotional aspects and is strictly concerned with how the other person perceives a situation. This is a very important distinction in a professional setting.

Studies have shown that people who negotiate with empathy end up giving away more and getting less than people who negotiate through perspective taking.

Perspective taking, according to a study published in the April 2008 issue of Psychological Science, involves understanding and anticipating an opponent’s interests, thoughts, and likely behaviors, whereas empathy focuses mostly on sympathy and compassion for another.[2]

“Perspective takers are able to step outside the constraints of their own immediate, biased frames of reference… Empathy, however, leads individuals to violate norms of equity and equality and to provide preferential treatments.”

In general, perspective taking works better in business settings and empathy works better in a social setting.

How to Develop Perspectives

Perspective taking is to some degree, an innate human characteristics. Most of us can understand when someone is in a bad mood, angry or excited, and we can anticipate their behaviors based on those factors.

Although it’s fair to note that there is a subgroup of people who have social deficits that can make perspective taking more difficult, or even impossible (some personality disorders, autism etc.) But for the most part, perspective taking is an innate ability that can be sharpened and honed as a skill.

Try this experiment:

With your dominant hand snap your fingers for 5 times. Now with the other hand, trace the capital letter E on your forehead. This little trick is designed to measure how well you take other people’s perspectives into account.

If your E faced the left side of your body, it would be easy to read from someones else’s perspective. If it faced the right side of your body, it would be easy for you to read. Certainly not definitive, but a fun little exercise.

Now, for those of you whose “E” faced the right side of your body (full disclosure, I’m included). Here are some ways to develop your perspective taking skills:

  • Consciously put aside your feelings so that you can concentrate only on the other person’s perspective.
  • Do not approach the situation with a “mission” mindset. Always approach with curiosity. “What is it that makes them to act the way they are”?
  • Use open ended questions that can help you draw out the interests and motivation that the person may not be verbalizing.
  • Be clear about your own position and the weaknesses it has.
  • Remove any personal intentions you may have, so as not to project them on to the other person.
  • Using what you know about the person, their background, their mood, their intentions and expectations. Imagine how they are seeing the current situation.
  • Once you have an understanding of their perspective, try to anticipate what their reaction will be so that you can adjust your responses in order to move them towards the outcome you desire.
  • Validate their position (you don’t have to agree with it) by paraphrasing back to them what you think their position is.
  • Use the mirroring technique,[3] mimicking movements, postures and facial expressions, to put them at ease and create a connection.

Perspective Taking and Personality Types

When we talk about perspective taking, the more information we have about someone, the better. Understanding the basic personality types (in business) will help you to understand their perspective and the best way to interact with them.

Analytical Personalities

These people are orderly, precise and tend to be “by the book” procedurally. They are often described as low key, quiet and reserved.

Their offices are often sparse with few plants or pictures. When interacting with them they can be dry and impersonal.

How to approach them: Analytical personality types tend to be uncomfortable with small talk and personal interactions. Be sure to give them their space. They respond to evidence based arguments and like facts. Be prepared to make logical arguments that can be backed up with data.

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Driver Personalities

Someone with a driver personality will be very result-oriented. They tend to be very high energy, impatient and controlling.

Their offices can reflect their personality with large desks and clocks that are strategically placed and only visible to them. Their walls are often decorated with awards and pictures of famous or important people.

When interacting with theM, they can come off as loud and aggressive.

How to approach them: Because drivers are result-oriented, keep small talk to a minimum. Don’t be afraid to match their assertiveness, but don’t try to dominate them. Driver personalities like to have more than one option to choose from.

Amiable Personalities

These are the proverbial team players. They typically have excellent social skills and are good listeners.

When interacting with an amiable personality, they come off as warm caring and relaxed. They tend to dress and decorate their offices with bright colors that project a positive energy.

How to approach them: You should approach the amiable personality on an emotional level. They do like small talk and the ability to connect on a more personally level. They tend to be noncommittal and make slower more contemplative decisions. They are emotional decision makers and can be very loyal customers.

Expressive Personalities

These people are the life of the party! Outgoing, not afraid of the limelight with a positive outlook on everything. Expressive personalities tend to be very high energy, and very enthusiastic about goals.

Their offices tend to be brightly decorated and it’s not unusual for a lot of clutter to accumulate. They are often seen dressing more flamboyantly and wearing a lot of jewelry and accessories.

When interacting with them, they will speak quickly using a lot of hand gestures, jokes and stories to get their point across.

How to approach them: Expressive personalities react well to enthusiasm and fun. It’s important to listen to them closely as their stories and jokes will let you know where they are coming from. They respond well to the use of vibrant language and subjective statements (I feel, I think ect…). Don’t argue with an expressive personality and try to close the sale quickly as they can make decisions quickly.

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How to Use Perspective Taking to Succeed at Work (Case Study)

When you break it down, almost every aspect of business involves an element of negotiation. In sales, you are negotiating with customers, with employees the negotiations can be about compensation and internally, sales, marketing, accounting and human resources all need to negotiate amongst themselves.

By honing your perspective taking skills, you are much more likely to come up with solutions that are acceptable to all parties.

For example, a client balks at buying your latest product because it’s too expensive, and your bosses won’t let you discount it because it the latest and greatest. Try putting aside your interest in making the sale, so you can better understand the perspectives of both sides.

Your bosses are afraid that if they lower the price it will set a precedent and future customers will demand the same price. The customer’s objection is that they can’t afford it because they don’t have the money in their budget.

Now that you have taken your own interests out of the equation, you can concentrate on finding a solution that is acceptable to both parties. It maybe that the customer doesn’t have the money in this quarter’s budget, but next quarter, they will. You and your bosses still want to see the sale in this quarter though. This is your opportunity to really shine.

There are several possible solutions that could be acceptable to both parties:

  • “Book” the sale this quarter and accept payment in the next quarter.
  • Book the sale now with 50% down and 50% next quarter.
  • See if management is willing to extend credit and accept monthly payments.
  • Use an outside funding source as an option for the customer.
  • Protect the customer from any planned price increases by getting a commitment today.

The solution may lie in any one of these, a combination of them or in something completely different. It’s all dependent on the perspectives and motivations of each party and your ability to accurately assess them.

The Down Side of Perspective Taking

We’ve talked a lot about the benefits of perspective taking and how you can use it to become more successful in your career. But just like everything else, there is a potential downside that you should be aware of.

Accuracy

Most people are not very good at gauging their own abilities. This is especially true with perspective taking.

In fact, a study was conducted with intimate couples who (presumably) knew each other very well. When asked how their partner would respond to a question, participants were right only about 35% of the time.

If a 35% accuracy rate comes from people who know each other intimately, you can imagine the error rate for those in a business setting.

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Inaccurate Information

There’s an old computer programming term that goes by the initials GIGO, it stands for garbage in, garbage out. That is to say that if your inputs (knowledge ,assumptions and data) are bad, your outcomes are likely to be bad. So if you’re basing your actions on inaccurate information, you’re much less likely to achieve a positive outcome.

People will give you inaccurate information for a number of reasons. The person may not understand what their own motivations are. They may intentionally keep their motivations secret in order to gain an advantage, or they just don’t have the self-awareness to understand their own motivations.

Incomplete Information

There are virtually an unlimited number of factors that can affect a person’s perspective, and it’s just plain impossible to know them all. Some factors are deeply ingrained from childhood.

If someone was raised in a strict setting, they may have a very black and white view of things. While other factors are more transitory, they got yelled at by their boss this morning. These are all factors that influence a person’s perspective.

Final Thoughts

While not perfect, perspective taking is an essential skill for success in many areas of life — from a chess match to negotiating geopolitical treaties.

By taking yourself out of the equation, the motivations of your opponent becomes clearer. And by understanding the other side’s true motivations, you’re in a better position to anticipate their responses and offer them an acceptable compromise.

With the use of perspective taking, all parties can walk away from a negotiation feeling satisfied. This type of win win scenario lays a good foundation for continued partnerships and sales. It also doesn’t hurt that if you’re the one doing the perspective taking you’re likely to end up with a better outcome.

As the old saying goes,

“Keep your friends close and your enemies closer”.

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Featured photo credit: Anika Huizinga via unsplash.com

Reference

More by this author

David Carpenter

Lifelong entrepreneur and business owner helping others to realize the American Dream of business ownership

How to Live up to Your Full Potential and Succeed in Life How to Become an Entrepreneur (Advice from a Serial Entrepreneur) How to Make a Career Change at 50 a Great Opportunity How to Find a Mentor That Will Help You Succeed The Surefire Way to Set Long Term Goals and Reach Success

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Last Updated on September 17, 2019

How to Delegate Work Effectively (Step-By-Step Guide)

How to Delegate Work Effectively (Step-By-Step Guide)

All managers and leaders must master the art of delegation. Understanding how and when to allocate responsibility to others is essential in maintaining a high level of productivity, both on a personal and organizational level. Knowing how to delegate is also essential for an effective leadership.

To learn how to delegate is to build a cohesive and effective team who can meet deadlines. Moreover, knowing when and how to delegate work will reduce your workload, thus improving your wellbeing at work and boosting your job satisfaction. Unfortunately, many leaders are unsure how to delegate properly or are hesitant to do so.

In this guide, you will discover what delegation really entails, how it benefits your team, and how to delegate work effectively.

The Importance of Delegation

An effective leader knows how to delegate. When you delegate some of your work, you free up your time and achieve more on a daily basis. Effective delegation also promotes productivity within a team by drawing on the existing skill set of its members and allowing them to develop new knowledge and competencies along the way. The result is a more flexible team that can share roles when the need arises.[1]

When you are willing to delegate, you are promoting an atmosphere of confidence and trust. Your actions send a clear signal: as a leader, you trust your subordinates to achieve desired outcomes. As a result, they will come to think of you as a likeable and efficient leader who respects their skills and needs.

Delegation isn’t about barking orders and hoping that your staff falls in line. A manager’s job is to get the very best from those under their supervision and in doing so, maximizing productivity and profit.[2]

Here’s an example of bad delegation:

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    Careful delegation helps to identify and capitalize on the unique strengths and weaknesses of the team members. Delegation also boosts employees’ engagement as it proves that the managers are interested in drawing on their talents.[3]

    The Fear of Delegating Tasks

    Delegation boosts productivity, but not all managers are willing or able to delegate.[4] Why? Here’re some common reasons:[5]

    • They may resent the idea that someone else may get the credit for a project.
    • They may be willing to delegate in principle but are afraid their team won’t be able to handle an increased degree of responsibility.
    • They may suspect that their staff is already overworked, and feel reluctant to increase their burden.
    • They may suspect that it’s simpler and quicker just to do a task themselves.
    • They dislike the idea of letting go of tasks they enjoy doing.
    • They fear that if they delegate responsibility, their own manager will conclude that they can’t handle their workload.

    Delegation vs Allocation

    Most people think that delegation and allocation are synonymous, but there is an important distinction to be made between the two.[6]

    When you allocate a task, you are merely instructing a subordinate to carry out a specific action. You tell them what to do, and they do it–it’s that simple. On the other hand, delegation involves transferring some of your own work to another person. They do not just receive a set of instructions. Rather, they are placed in a role that requires that they make decisions and are held accountable for outcomes.[7]

    How to Delegate Work Effectively (A Step-By-Step Guide)

    So what’s the best way to delegate work so you can fight the fear of delegation, build an efficient team and work faster? Here’s a step-by-step guide:

    1. Know When to Delegate

    By understanding how much control you need to maintain over a situation, you can determine the best strategy for empowering workers. There are 7 levels of delegation that offer workers different degrees of responsibility.

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    This brief video explains these levels and offers examples of when it’s appropriate to use each one:

    Delegation occurs along a spectrum. The lowest level of delegation happens when you tell other people what to do. It offers little opportunity for employees to try new approaches. The most empowering form of delegation occurs when you are able to give up most of your control over the project to the employee.

    Knowing how to delegate work helps you understand how to connect people with tasks that make the best use of their talents. When done properly, it ensures that you will get the best end-result.[8]

    When you’re deciding how to delegate work, ask the following questions:

    • Do you have to be in charge of this task, or can someone else pull it off?
    • Does this require your attention to be successful?
    • Will this work help an employee develop their skills?
    • Do you have time to teach someone how to do this job?
    • Do you expect tasks of this nature to recur in the future?

    2. Identify the Best Person for the Job

    You have to pass the torch to the right team member for delegation to work. Your goal is to create a situation in which you, your company, and the employee have a positive experience.

    Think about team members’ skills, willingness to learn, and their working styles and interests. They’ll be able to carry out the work more effectively if they’re capable, coachable, and interested. When possible, give an employee a chance to play to their strengths.

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    Inexperienced workers may need more guidance than seasoned veterans. If you don’t have the time to set the newer employee up for success, it’s not fair to delegate to them.

    You also have to consider how busy your employees are. The last thing you want to do is overwhelm someone by giving them too many responsibilities.

    3. Tell and Sell to Get the Member Buy-In

    After you’ve found the perfect person for the job, you still have to get them to take on the new responsibility. Let them know why you chose them for the job. [9] When you show others that you support their growth, it builds a culture of trust. Employees who see delegated tasks as opportunities are more likely to be invested in the outcome.

    When you’re working with newer employees, express your willingness to provide ongoing support and feedback. For seasoned employees, take their thoughts and experiences into account.

    4. Be Clear and Specific About the Work

    It’s critical to explain to employees why the project is necessary, what you expect of them, and when it’s due.[10] If they know what you expect, they’ll be more likely to deliver.

    By setting clear expectations, you help them plan how to carry out the task. Set up project milestones so that you can check progress without micromanaging. If your employee has trouble meeting a milestone, they still have time to course correct before the final product is due.

    This type of accountability is commonly used in universities. If students only know the due date and basic requirements for completing major research papers, they might put off the work until the eleventh hour. Many programs require students to meet with advisers weekly to get guidance, address structure, and work out kinks in their methods in advance of deadlines. These measures set students up to succeed while giving them the space to produce great work.

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    5. Support Your Employees

    To see the best possible outcomes of delegating, your subordinates need resources and support from you. Connect them with training and materials to develop skillsets they don’t already have.[11] It may take more time up front to make resources available, but you’ll save time by having the work done correctly. For recurring tasks, this training pays off repeatedly.

    Sometimes employees need a help to see what they’re doing well and how they can improve. Giving and receiving feedback is an essential part of delegation. This is also a good way to monitor the delegated tasks as a leader. While you can keep track of the progress of the tasks, you are not micro-managing the employees.

    Throughout the project, periodically ask your employees if they need support or clarification. Make it clear that you trust them to do the work, and you want to create a space for them to ask questions and offer feedback. This feedback will help you refine the way you delegate work.

    6. Show Your Appreciation

    During periodic check-ins, recognize any wins that you’ve seen on the project so far. Acknowledge that your employees are making progress toward the objective. The Progress Principle lays out how important it is to celebrate small wins to keep employees motivated.[12] Workers will be more effective and dedicated if they know that you notice their efforts.

    Recognizing employees when they do well helps them understand the quality of work you expect. It makes them more likely to want to work with you again on future projects.

    Bottom Line

    Now that you know exactly what delegation means and the techniques to delegate work efficiently, you are in a great position to streamline your tasks and drive productivity in your team.

    To delegate is to grant autonomy and authority to someone else, thus lightening your own workload and building a well-rounded, well-utilized team.

    Delegation might seem complicated or scary, but it gets much easier with time. Start small by delegating a couple of decisions to members of your team over the next week or two.

    More About Delegation

    Featured photo credit: Freepik via freepik.com

    Reference

    [1] BOS Staffing: 5 Benefits Of Delegation – Empower Your Team
    [2] Brian Tracy International: How to Delegate The Right Tasks To The Right People: Effective Management Skills For Leadership Success
    [3] MindTools: Successful Delegation: Using The Power Of Other People’s Help
    [4] Fast Company: The Three Most Common Fears About Delegation: Debunked
    [5] Leadership Skills Training: Delegation
    [6] Abhinav Jain: Delegation of work vs Allocation of work
    [7] Anthony Donovan: Management Training: Delegating Effectively
    [8] Management 3.0: Practice: Delegation Board
    [9] Focus: The Creativity and Productivity Blog: A Guide to Delegating Tasks Effectively
    [10] Inc.: 6 Ways to Delegate More Effectively
    [11] The Muse: The 10 Rules of Successful Delegation
    [12] Teresa Amabile and Steven Kramer: The Progress Principle

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