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4 Personality Traits that Create Conflicts in The Workplace

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4 Personality Traits that Create Conflicts in The Workplace

No matter how careful you are, difficult situations in the workplace are going to happen. They are unavoidable. Unlike your friends, you can’t choose who you work with. Unlike your family, you won’t have the same experiences or share similar values with your co-workers.

People from all different backgrounds are being asked to work together. There will be differences and there will be conflicts from time to time. For many of us, we will spend more time with our coworkers than anyone else. That’s 8+ hours per day, 5 days a week, over and over again. You are stuck together, you have to work together, and you will not always see eye to eye on everything.

In our social lives, we can simply distance ourselves from those that are creating friction in our lives. Friends, acquaintances or strangers that cause more problems than they are worth can be removed from the complicated equation that we call life. At the workplace, however, it is not that easy. When you are working with difficult people in the workplace, you are stuck with them. You can either ignore it or take it on face to face.

To add further complications to the situation, the environment that you are in expects you to be able to maintain a professional demeanor, regardless of how unprofessional your coworker may be acting.

Employers Trending Towards Team Project Implementation

There has been a growing trend among employers assigning teams to projects as opposed to individuals. The idea is that a group of people will be able to specialize in the areas of the project that best fit their skill sets, allowing other members to work on portions of the project that they themselves may not excel at. This, in theory, will lead to better results for the employer and project.

team in the workplace

    The downside to the growing trend of teams in the workplace is that it places certain personalities together that may not be compatible. This leads to conflicts in the workplace within the team which can hinder efficiency and slow down progress.

    It’s hard to tell who will thrive in a team environment and who will struggle. Often, it will come down to the personality traits of each member and how well those traits complement (or clash) with each other.

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    Personality Types in the Workplace that Clash

    There are four main personality traits that show themselves in a group setting. These main traits are impulsiveness, skepticism, willingness to accept others and their ideas, and their systematic approach to the task at hand.

    Most team members will demonstrate the traits of two of these personality types:

    1. Dominant Personalities: Skeptical and Impulsive

    People with a dominant personality are direct and confrontational. They will address an issue head on, sometimes too quickly. They are impulsive and will have a tendency to go “all-in” with something they feel strongly about.

    They are skeptical people. If they do not see eye to eye on something, they are going to be hard to convince. They don’t have a lot of patience, but they will keep the group pushing forward.

    Dominant Personalities – Skeptical and Impulsive

      2. Conscientious Personalities – Skeptical and Methodical

      People with a conscientious personality are just as skeptical as those with dominant personality traits. They are set in their ways and difficult to convince otherwise. Conscientious people take a systematic approach to everything they do.

      They are more patient, sometimes a fault. They are detail oriented and very logical thinkers. They are less likely to rush things or leave any mistakes, but they can really drag down the timeline of a project within a team environment.

      3. Influential Personalities – Accepting and Impulsive

      People with an influential personality will feel at home in a team environment. They work well with others and show enthusiasm for group settings.

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      They act impulsively. They are quick to take an idea and run with it. They will have some trouble turning down conflicting ideas, often leading to difficulties when those ideas clash. They are great support members within a team, but they will often lack in the leadership department.

      4. Steady Personalities – Accepting and Methodical

      People with a steady personality are consistent and predictable. They will not cause distractions within a group atmosphere. They prioritize group harmony above all else.

      Much like influential personalities, they are great team members but lack leadership skills. They don’t push projects along very effectively, but they don’t create distractions or issues that could slow progress down.

      Why these Personality Profiles can Clash

      Between these four personality types, the conflict will often arise in group settings between the opposite types.

      Steady personalities will not respond will those with dominant traits and vice versa. Steady personalities will be more passive-aggressive while dominant personalities will be more assertive and aggressive.

      Likewise, conscientious people will not always work well with influential people. Influential personalities are too impulsive. This will not sit well with a detail oriented conscientious person.

      On the other hand, a conscientious person may nit-pick at things that aren’t needed, sometimes slowing the project down to a halt. This conflict in the pace of the project will create friction between the two sides.

      These Personality Traits Clash on Two Levels:

      Impulsive and methodical approaches do not alight with each other. This will often create conflict with the speed vs. attention to detail that the group is applying as they progress through the project.

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      Skepticism and acceptance will have contradictory effects. While skeptical people will be hesitant to accept new or alternative ideas until they are thoroughly convinced, more accepting team members will be eager to implement new ideas as they come.

      Dealing with Personality

        Dealing with Personality Differences as an Employee

        Understanding these personality types will help you handle conflicts more effectively. By knowing what to expect, you will be less likely to be caught off guard when there is a conflict and you will be better equipped to diffuse the situation and work in harmony with one another.

        This works in two ways:

        • Understanding the personality types of your group members

        Think about the traits that your coworkers have displayed in the past. How do they handle conflict? How do they express themselves? You can profile their personality traits based their past behavior. Expect them to exhibit the same traits going forward.

        • Understanding your own personality traits

        Are you an assertive person, or more passive? If things aren’t going the way you want them to go, will you speak out or will you let it fester? When an idea that you know is wrong is brought up, is your first instinct to try and figure out how you can implement it, or will you shoot it down quickly? Think about these questions and try to figure out what traits you display in a group setting.

        Be critical of yourself when you are doing this. It’s easy to give yourself the benefit of the doubt and place yourself above all of these categories. Of course, most people will fall somewhere in the middle of all of these traits, but chances are, your personality will skew more one way or the other.

        If you are truly stumped, think about the personality traits of the people you don’t get along with. You are probably the opposite of them.

        How to Manage These Personality Conflicts

        • Accepting that Conflicts Will Happen

        The first step in managing these conflicts is to accept that they will occur. Even if you’ve never had an issue with a team member in the past, it is always better to err on the side of caution and assume they will occur eventually.

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        Best case, no conflict occurs at all. Worst case, your personalities clash and you will know what is happening. Either way, it’s better to be prepared than unprepared.

        managing conflict at the workplace
          • It’s Not Their Fault

          Understand that it is not anyone’s fault. No one can change their personality. When personalities clash, it’s usually not a matter of who is right or wrong. Instead, it’s a simple fact that your natural personality traits will clash in a team setting.

          If you look at it that way, it’s no one’s fault. If you are caught up in a conflict with one of your coworkers, don’t focus on defending your actions or criticizing them. Instead, recognize that it is simply a matter of your opposing personality traits clashing and focus your energy on finding a middle ground that you can both use to move forward with the work.

          • Focus on Letting It Go

          After establishing why these conflicts occur, don’t spend your energy trying to change them. It won’t work. The natural response is to battle it out; defend your actions and criticize theirs. This will never lead to a long-term solution.

          The best way to handle conflicts like this is to understand that people make mistakes and everyone won’t always get along perfectly. It may be due to poor communication, confusion, or it could simply be that one of you has misinterpreted the other. In any case, conflicts will often stem from a place where neither party is completely at fault.

          Focus on finding a way to move past the problem and prevent it from affecting the project. Don’t take it personally because it is not an intentional attack towards you.

          More by this author

          Anand Mishra

          Information Technology

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          Last Updated on July 20, 2021

          How to Overcome the Fear of Public Speaking (A Step-by-Step Guide)

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          How to Overcome the Fear of Public Speaking (A Step-by-Step Guide)

          You’re standing behind the curtain, just about to make your way on stage to face the many faces half-shrouded in darkness in front of you. As you move towards the spotlight, your body starts to feel heavier with each step. A familiar thump echoes throughout your body – your heartbeat has gone off the charts.

          Don’t worry, you’re not the only one with glossophobia(also known as speech anxiety or the fear of speaking to large crowds). Sometimes, the anxiety happens long before you even stand on stage.

          Your body’s defence mechanism responds by causing a part of your brain to release adrenaline into your blood – the same chemical that gets released as if you were being chased by a lion.

          Here’s a step-by-step guide to help you overcome your fear of public speaking:

          1. Prepare yourself mentally and physically

          According to experts, we’re built to display anxiety and to recognize it in others. If your body and mind are anxious, your audience will notice. Hence, it’s important to prepare yourself before the big show so that you arrive on stage confident, collected and ready.

          “Your outside world is a reflection of your inside world. What goes on in the inside, shows on the outside.” – Bob Proctor

          Exercising lightly before a presentation helps get your blood circulating and sends oxygen to the brain. Mental exercises, on the other hand, can help calm the mind and nerves. Here are some useful ways to calm your racing heart when you start to feel the butterflies in your stomach:

          Warming up

          If you’re nervous, chances are your body will feel the same way. Your body gets tense, your muscles feel tight or you’re breaking in cold sweat. The audience will notice you are nervous.

          If you observe that this is exactly what is happening to you minutes before a speech, do a couple of stretches to loosen and relax your body. It’s better to warm up before every speech as it helps to increase the functional potential of the body as a whole. Not only that, it increases muscle efficiency, improves reaction time and your movements.

          Here are some exercises to loosen up your body before show time:

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          1. Neck and shoulder rolls – This helps relieve upper body muscle tension and pressure as the rolls focus on rotating the head and shoulders, loosening the muscle. Stress and anxiety can make us rigid within this area which can make you feel agitated, especially when standing.
          2. Arm stretches – We often use this part of our muscles during a speech or presentation through our hand gestures and movements. Stretching these muscles can reduce arm fatigue, loosen you up and improve your body language range.
          3. Waist twists – Place your hands on your hips and rotate your waist in a circular motion. This exercise focuses on loosening the abdominal and lower back regions which is essential as it can cause discomfort and pain, further amplifying any anxieties you may experience.

          Stay hydrated

          Ever felt parched seconds before speaking? And then coming up on stage sounding raspy and scratchy in front of the audience? This happens because the adrenaline from stage fright causes your mouth to feel dried out.

          To prevent all that, it’s essential we stay adequately hydrated before a speech. A sip of water will do the trick. However, do drink in moderation so that you won’t need to go to the bathroom constantly.

          Try to avoid sugary beverages and caffeine, since it’s a diuretic – meaning you’ll feel thirstier. It will also amplify your anxiety which prevents you from speaking smoothly.

          Meditate

          Meditation is well-known as a powerful tool to calm the mind. ABC’s Dan Harris, co-anchor of Nightline and Good Morning America weekend and author of the book titled10% Happier , recommends that meditation can help individuals to feel significantly calmer, faster.

          Meditation is like a workout for your mind. It gives you the strength and focus to filter out the negativity and distractions with words of encouragement, confidence and strength.

          Mindfulness meditation, in particular, is a popular method to calm yourself before going up on the big stage. The practice involves sitting comfortably, focusing on your breathing and then bringing your mind’s attention to the present without drifting into concerns about the past or future – which likely includes floundering on stage.

          Here’s a nice example of guided meditation before public speaking:

          2. Focus on your goal

          One thing people with a fear of public speaking have in common is focusing too much on themselves and the possibility of failure.

          Do I look funny? What if I can’t remember what to say? Do I look stupid? Will people listen to me? Does anyone care about what I’m talking about?’

          Instead of thinking this way, shift your attention to your one true purpose – contributing something of value to your audience.

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          Decide on the progress you’d like your audience to make after your presentation. Notice their movements and expressions to adapt your speech to ensure that they are having a good time to leave the room as better people.

          If your own focus isn’t beneficial and what it should be when you’re speaking, then shift it to what does. This is also key to establishing trust during your presentation as the audience can clearly see that you have their interests at heart.[1]

          3. Convert negativity to positivity

          There are two sides constantly battling inside of us – one is filled with strength and courage while the other is doubt and insecurities. Which one will you feed?

          ‘What if I mess up this speech? What if I’m not funny enough? What if I forget what to say?’

          It’s no wonder why many of us are uncomfortable giving a presentation. All we do is bring ourselves down before we got a chance to prove ourselves. This is also known as a self-fulfilling prophecy – a belief that comes true because we are acting as if it already is. If you think you’re incompetent, then it will eventually become true.

          Motivational coaches tout that positive mantras and affirmations tend to boost your confidents for the moments that matter most. Say to yourself: “I’ll ace this speech and I can do it!”

          Take advantage of your adrenaline rush to encourage positive outcome rather than thinking of the negative ‘what ifs’.

          Here’s a video of Psychologist Kelly McGonigal who encourages her audience to turn stress into something positive as well as provide methods on how to cope with it:

          4. Understand your content

          Knowing your content at your fingertips helps reduce your anxiety because there is one less thing to worry about. One way to get there is to practice numerous times before your actual speech.

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          However, memorizing your script word-for-word is not encouraged. You can end up freezing should you forget something. You’ll also risk sounding unnatural and less approachable.

          “No amount of reading or memorizing will make you successful in life. It is the understanding and the application of wise thought that counts.” – Bob Proctor

          Many people unconsciously make the mistake of reading from their slides or memorizing their script word-for-word without understanding their content – a definite way to stress themselves out.

          Understanding your speech flow and content makes it easier for you to convert ideas and concepts into your own words which you can then clearly explain to others in a conversational manner. Designing your slides to include text prompts is also an easy hack to ensure you get to quickly recall your flow when your mind goes blank.[2]

          One way to understand is to memorize the over-arching concepts or ideas in your pitch. It helps you speak more naturally and let your personality shine through. It’s almost like taking your audience on a journey with a few key milestones.

          5. Practice makes perfect

          Like most people, many of us are not naturally attuned to public speaking. Rarely do individuals walk up to a large audience and present flawlessly without any research and preparation.

          In fact, some of the top presenters make it look easy during showtime because they have spent countless hours behind-the-scenes in deep practice. Even great speakers like the late John F. Kennedy would spend months preparing his speech beforehand.

          Public speaking, like any other skill, requires practice – whether it be practicing your speech countless of times in front of a mirror or making notes. As the saying goes, practice makes perfect!

          6. Be authentic

          There’s nothing wrong with feeling stressed before going up to speak in front of an audience.

          Many people fear public speaking because they fear others will judge them for showing their true, vulnerable self. However, vulnerability can sometimes help you come across as more authentic and relatable as a speaker.

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          Drop the pretence of trying to act or speak like someone else and you’ll find that it’s worth the risk. You become more genuine, flexible and spontaneous, which makes it easier to handle unpredictable situations – whether it’s getting tough questions from the crowd or experiencing an unexpected technical difficulty.

          To find out your authentic style of speaking is easy. Just pick a topic or issue you are passionate about and discuss this like you normally would with a close family or friend. It is like having a conversation with someone in a personal one-to-one setting. A great way to do this on stage is to select a random audience member(with a hopefully calming face) and speak to a single person at a time during your speech. You’ll find that it’s easier trying to connect to one person at a time than a whole room.

          With that said, being comfortable enough to be yourself in front of others may take a little time and some experience, depending how comfortable you are with being yourself in front of others. But once you embrace it, stage fright will not be as intimidating as you initially thought.

          Presenters like Barack Obama are a prime example of a genuine and passionate speaker:

          7. Post speech evaluation

          Last but not the least, if you’ve done public speaking and have been scarred from a bad experience, try seeing it as a lesson learned to improve yourself as a speaker.

          Don’t beat yourself up after a presentation

          We are the hardest on ourselves and it’s good to be. But when you finish delivering your speech or presentation, give yourself some recognition and a pat on the back.

          You managed to finish whatever you had to do and did not give up. You did not let your fears and insecurities get to you. Take a little more pride in your work and believe in yourself.

          Improve your next speech

          As mentioned before, practice does make perfect. If you want to improve your public speaking skills, try asking someone to film you during a speech or presentation. Afterwards, watch and observe what you can do to improve yourself next time.

          Here are some questions you can ask yourself after every speech:

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          • How did I do?
          • Are there any areas for improvement?
          • Did I sound or look stressed?
          • Did I stumble on my words? Why?
          • Was I saying “um” too often?
          • How was the flow of the speech?

          Write everything you observed down and keep practicing and improving. In time, you’ll be able to better manage your fears of public speaking and appear more confident when it counts.

          If you want even more tips about public speaking or delivering a great presentation, check out these articles too:

          Reference

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