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4 Personality Traits that Create Conflicts in The Workplace

4 Personality Traits that Create Conflicts in The Workplace

No matter how careful you are, difficult situations in the workplace are going to happen. They are unavoidable. Unlike your friends, you can’t choose who you work with. Unlike your family, you won’t have the same experiences or share similar values with your co-workers.

People from all different backgrounds are being asked to work together. There will be differences and there will be conflicts from time to time. For many of us, we will spend more time with our coworkers than anyone else. That’s 8+ hours per day, 5 days a week, over and over again. You are stuck together, you have to work together, and you will not always see eye to eye on everything.

In our social lives, we can simply distance ourselves from those that are creating friction in our lives. Friends, acquaintances or strangers that cause more problems than they are worth can be removed from the complicated equation that we call life. At the workplace, however, it is not that easy. When you are working with difficult people in the workplace, you are stuck with them. You can either ignore it or take it on face to face.

To add further complications to the situation, the environment that you are in expects you to be able to maintain a professional demeanor, regardless of how unprofessional your coworker may be acting.

Employers Trending Towards Team Project Implementation

There has been a growing trend among employers assigning teams to projects as opposed to individuals. The idea is that a group of people will be able to specialize in the areas of the project that best fit their skill sets, allowing other members to work on portions of the project that they themselves may not excel at. This, in theory, will lead to better results for the employer and project.

team in the workplace

    The downside to the growing trend of teams in the workplace is that it places certain personalities together that may not be compatible. This leads to conflicts in the workplace within the team which can hinder efficiency and slow down progress.

    It’s hard to tell who will thrive in a team environment and who will struggle. Often, it will come down to the personality traits of each member and how well those traits complement (or clash) with each other.

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    Personality Types in the Workplace that Clash

    There are four main personality traits that show themselves in a group setting. These main traits are impulsiveness, skepticism, willingness to accept others and their ideas, and their systematic approach to the task at hand.

    Most team members will demonstrate the traits of two of these personality types:

    1. Dominant Personalities: Skeptical and Impulsive

    People with a dominant personality are direct and confrontational. They will address an issue head on, sometimes too quickly. They are impulsive and will have a tendency to go “all-in” with something they feel strongly about.

    They are skeptical people. If they do not see eye to eye on something, they are going to be hard to convince. They don’t have a lot of patience, but they will keep the group pushing forward.

    Dominant Personalities – Skeptical and Impulsive

      2. Conscientious Personalities – Skeptical and Methodical

      People with a conscientious personality are just as skeptical as those with dominant personality traits. They are set in their ways and difficult to convince otherwise. Conscientious people take a systematic approach to everything they do.

      They are more patient, sometimes a fault. They are detail oriented and very logical thinkers. They are less likely to rush things or leave any mistakes, but they can really drag down the timeline of a project within a team environment.

      3. Influential Personalities – Accepting and Impulsive

      People with an influential personality will feel at home in a team environment. They work well with others and show enthusiasm for group settings.

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      They act impulsively. They are quick to take an idea and run with it. They will have some trouble turning down conflicting ideas, often leading to difficulties when those ideas clash. They are great support members within a team, but they will often lack in the leadership department.

      4. Steady Personalities – Accepting and Methodical

      People with a steady personality are consistent and predictable. They will not cause distractions within a group atmosphere. They prioritize group harmony above all else.

      Much like influential personalities, they are great team members but lack leadership skills. They don’t push projects along very effectively, but they don’t create distractions or issues that could slow progress down.

      Why these Personality Profiles can Clash

      Between these four personality types, the conflict will often arise in group settings between the opposite types.

      Steady personalities will not respond will those with dominant traits and vice versa. Steady personalities will be more passive-aggressive while dominant personalities will be more assertive and aggressive.

      Likewise, conscientious people will not always work well with influential people. Influential personalities are too impulsive. This will not sit well with a detail oriented conscientious person.

      On the other hand, a conscientious person may nit-pick at things that aren’t needed, sometimes slowing the project down to a halt. This conflict in the pace of the project will create friction between the two sides.

      These Personality Traits Clash on Two Levels:

      Impulsive and methodical approaches do not alight with each other. This will often create conflict with the speed vs. attention to detail that the group is applying as they progress through the project.

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      Skepticism and acceptance will have contradictory effects. While skeptical people will be hesitant to accept new or alternative ideas until they are thoroughly convinced, more accepting team members will be eager to implement new ideas as they come.

      Dealing with Personality

        Dealing with Personality Differences as an Employee

        Understanding these personality types will help you handle conflicts more effectively. By knowing what to expect, you will be less likely to be caught off guard when there is a conflict and you will be better equipped to diffuse the situation and work in harmony with one another.

        This works in two ways:

        • Understanding the personality types of your group members

        Think about the traits that your coworkers have displayed in the past. How do they handle conflict? How do they express themselves? You can profile their personality traits based their past behavior. Expect them to exhibit the same traits going forward.

        • Understanding your own personality traits

        Are you an assertive person, or more passive? If things aren’t going the way you want them to go, will you speak out or will you let it fester? When an idea that you know is wrong is brought up, is your first instinct to try and figure out how you can implement it, or will you shoot it down quickly? Think about these questions and try to figure out what traits you display in a group setting.

        Be critical of yourself when you are doing this. It’s easy to give yourself the benefit of the doubt and place yourself above all of these categories. Of course, most people will fall somewhere in the middle of all of these traits, but chances are, your personality will skew more one way or the other.

        If you are truly stumped, think about the personality traits of the people you don’t get along with. You are probably the opposite of them.

        How to Manage These Personality Conflicts

        • Accepting that Conflicts Will Happen

        The first step in managing these conflicts is to accept that they will occur. Even if you’ve never had an issue with a team member in the past, it is always better to err on the side of caution and assume they will occur eventually.

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        Best case, no conflict occurs at all. Worst case, your personalities clash and you will know what is happening. Either way, it’s better to be prepared than unprepared.

        managing conflict at the workplace
          • It’s Not Their Fault

          Understand that it is not anyone’s fault. No one can change their personality. When personalities clash, it’s usually not a matter of who is right or wrong. Instead, it’s a simple fact that your natural personality traits will clash in a team setting.

          If you look at it that way, it’s no one’s fault. If you are caught up in a conflict with one of your coworkers, don’t focus on defending your actions or criticizing them. Instead, recognize that it is simply a matter of your opposing personality traits clashing and focus your energy on finding a middle ground that you can both use to move forward with the work.

          • Focus on Letting It Go

          After establishing why these conflicts occur, don’t spend your energy trying to change them. It won’t work. The natural response is to battle it out; defend your actions and criticize theirs. This will never lead to a long-term solution.

          The best way to handle conflicts like this is to understand that people make mistakes and everyone won’t always get along perfectly. It may be due to poor communication, confusion, or it could simply be that one of you has misinterpreted the other. In any case, conflicts will often stem from a place where neither party is completely at fault.

          Focus on finding a way to move past the problem and prevent it from affecting the project. Don’t take it personally because it is not an intentional attack towards you.

          More by this author

          Anand Mishra

          Information Technology

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          Published on September 23, 2020

          6 Effective Negotiation Skills to Master

          6 Effective Negotiation Skills to Master

          I don’t know about you, but many times when I hear the word negotiate I think of lawyers working out a business deal or having to do battle with a car salesman to try to get a lower price. Since I am in recruiting, the term “negotiation” comes up when someone is attempting to get a higher compensation package.

          If we think about it, we tend to negotiate almost every day in a wide variety of things we do. Getting a handle on the important negotiation skills can be incredibly beneficial in many parts of our lives. Let’s take a look at 6 effective negotiation skills to master.

          What is Negotiation?

          First, let’s take a look at what negotiation is. Put simply, negotiation is a method by which people settle their differences. It is a process in which compromise or agreement can be reached without argument or dispute.

          Anytime two people or sides disagree on something, they are almost always looking for the best possible outcome for their side. This could be from an individual’s perspective or someone representing an organization.

          In reality, it’s rare that one side gets everything they want and the other side gets nothing that they are seeking. Seeking to reach a common ground of sorts where both sides feel like they are getting most of what they want is the key to being successful and maintaining the relationship.

          Places We Negotiate

          I’ve mentioned that we negotiate in just about all phases of our life. For those of you who are shaking your head no, I invite you to think about the following:

          1. Work/Business

          This one is the most obvious and it’s what naturally comes to mind when we think of the word “negotiate”.

          When you first started at your current job, you might have asked for a higher salary. It could be that you delivered a huge new client to your company and used this as leverage in your most recent evaluation for more compensation. If you work with vendors (and just about every company does), maybe you worked them to a lower price or better contract terms.

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          In recruiting, I negotiate with candidates and hiring managers all the time to land the best talent I can find. It’s very common to accept additional work with the (sometimes spoken, sometimes unspoken) agreement that it will benefit your career in the future.

          Recently, I took over a project that was my boss was working on so that I would be able to attend a conference later in the year. And so it goes, we do this all day long at work.

          2. Personal

          I don’t know about you, but I negotiate with my spouse all the time. I’ll cook dinner with the understanding that she does the dishes. Who wants to mow the lawn and who wants to vacuum and dust the house?

          I think we should save 10% for retirement, but she thinks 5% is plenty. Therefore, we save 8%. And don’t even get me started with my kids. My older daughter can borrow my car as soon as she finishes her chores. My younger daughter can go hang out with her friends when her homework is done.

          Then, there are all those interactions in our personal lives outside our homes. The carpenter wants to charge me $12,000 to build a new deck. I think $10,000 is plenty so we agree on $11,000. I ask my neighbor if I can borrow his snowblower in the winter if I invite him over the next time I grill steak. And so on.

          3. Ourselves

          You didn’t expect this one, did you? We negotiate with ourselves all day long.

          I’ll make sure I don’t skip my workout tomorrow since I’m going to have that extra piece of pizza. My spouse has been quiet the last few days, is it worth me asking her about, or should I leave it alone? I think the car place charged me for some repairs that weren’t needed, should I say something or just let it go? I know my friend has been having some personal challenges, should I check in with him? We’ve been friends for a long time, I’m sure he’d come to me if he needed help. I’ve got the #4 pick in this year’s Fantasy Football draft, should I choose a running back or a wide receiver?

          Think about that non-stop voice inside your head. It always seems to be chattering away about something and many times, it’s us negotiating with ourselves. I’ll finish up that report that the boss needs before I turn on the football game.

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          Why Negotiation Skills Are So Important

          Put simply, negotiation skills are important because we all interact with other people, and not only other people but other organizations and groups of people as well.

          We all rarely want the same thing or outcome. Most of the time a vendor is looking at getting you to pay a higher price for something than you want to spend. Therefore, it’s important to negotiate to some middle ground that works well for both sides.

          My wife and I disagree on how much to save for retirement. If we weren’t married it wouldn’t be an issue. We’d each contribute how much we wanted to on our retirement funds. We choose to be married, so we have to come to some agreement that we both feel comfortable with. We have to compromise. Therefore, we have to negotiate.

          If we each lived on a planet by ourselves, we would be free to do just about anything we wanted to. We wouldn’t have to compromise with anyone because we wouldn’t interact with anyone. We would make every choice unilaterally the way we wanted to.

          As we all know, this isn’t how things are. We are constantly interacting with other people and organizations, each one with their own agenda’s, viewpoints, and opinions. Therefore, we have to be able to work together.

          6 Negotiation Skills to Master

          Having strong negotiation skills helps us create win-win situations with others, allowing us to get most of what we want in conjunction with others around us.

          Now, let’s look at 6 effective negotiation skills to master.

          1. Preparation

          Preparation is a key place to start with when getting ready to negotiate. Being prepared means having a clear vision of what you want and how you’d go about achieving it. It means knowing what the end goal looks like and also what you are willing to give to get it.

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          It also means knowing who you are negotiating with and what areas they might be willing to compromise on. You should also know what your “bottom line” is. By “bottom line” I mean what is the most you are willing to give up to get what you want.

          For instance, several years ago, I decided it was time to get a newer car. I say newer because I wanted a “new to me” car, not a brand new car. I did my research and figured out what type of car I wanted. I decided on what must-have items on the car I wanted, the highest amount of miles that would already be on it, the colors I was willing to get it in, and the highest amount of money I was willing to pay.

          After visiting numerous car dealerships I was able to negotiate buying a car. I knew what I was willing to give up (amount of money) and what I was willing to accept, things like the color, amount of miles, etc. I came prepared. This is critical.

          2. Clear Communication

          The next key skill you need to be an effective negotiator is clear communication. You have to be able to clearly articulate what you want to the other party. This means both clear verbal and written communication.

          If you can’t clearly tell the other person what you want, how do you expect to get it? Have you ever worked through something with a vendor or someone else only to learn of a surprise right at the end that wasn’t talked about before? This is not what you would call clear communication. It’s essential to be able to share a coherent and logical vision with the person you are working with.

          3. Active Listening

          Let’s do a quick review of active listening. This is when you are completely focused on the speaker, understand their message, comprehend the information, and respond appropriately. This is a necessary ingredient to be able to negotiate successfully. You must be able to fully focus on the other person’s wants to completely understand them.

          If you aren’t giving them your full attention, you may miss some major points or details. This leads to frustration down the road on both sides. Ensure you are employing your active listening skills when in arbitration mode.

          4. Teamwork and Collaboration

          To be able to get to a place of common ground and a win-win scenario, you have to have a sense of teamwork and collaboration.

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          If you are only thinking about yourself and what you want without giving much care to what the other person is wanting, you are bound to wind up without a solution. The other person may get frustrated and give up if they see you are unwilling to meet them halfway or care little for what they want.

          When you collaborate, you are working together to help each other get what is most important to you. The other upside to negotiating with a sense of teamwork and collaboration is that it helps create a sense of trust, which, in turn, helps provide positive energy for working to a successful conclusion.

          5. Problem Solving

          Problem-solving is another key negotiation skill. When you are working with the other person to get the deal done many times you’ll face new challenges along the way.

          Maybe you want a new vendor to provide training on the software they are selling you but they say it’s going to cost an additional $20,000 to provide this service. If you don’t have the additional $20,000 in the budget to spend on the software but you feel the training is critical, how are you going to solve that problem?

          From what I’ve seen, most vendors aren’t willing to provide additional services without getting paid for them. This is where problem-solving skills will help continue the discussions. You might suggest to the vendor that your company will also be looking to replace their financial software next year, and you’d be happy to ensure they get one of the first seats at the table when the time comes if they could perhaps lower the pricing on their training.

          There’s a solution to most challenges, but it takes problem-solving skills to work through them effectively.

          6. Decision-Making Ability

          Finally, having strong decision-making ability will help you seal the deal when you get to a place where everyone feels like they are getting what works for them. Each step of the way you can cross off the list when you get what you are looking for and decide to move onto the next item. Then, once you have all of your must-have boxes checked and the other side feels good about things, it’s time to shake hands and sign on the dotted line. Powerful decision-making ability will help you get to the finish line together.

          Conclusion

          There you have it, 6 effective negotiation skills to master to lead a more fulfilling life. Once we realize that we negotiate in one form or another almost every day in every phase of our lives, we realize how critical a skill it is.

          Possessing strong negotiation skills will help you in nearly every one of your relationships at both the workplace and in your personal life. If you feel your arbitration tools could use some sharpening, try some of the 6 effective negotiation skills to master that we’ve talked about.

          More Tips to Improve Your Negotiation Skills

          Featured photo credit: Windows via unsplash.com

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