Advertising
Advertising

How to Make People Read Your Emails (and Letters) and Reply Every Time

How to Make People Read Your Emails (and Letters) and Reply Every Time

Writing business letters is something we all have to do from time to time, but we don’t usually get any training in school about how to actually do it. Getting your letter format wrong can make you look sloppy and unprofessional, but once you get the basics down and have some examples to work from, it makes business letter writing that much easier.

What’s the biggest “no-no” when writing a letter?

Probably the most common problem people have when writing business letters is using improper letter format.[1] Within this format there are a few options, but for the most part this is how it is done.

At the very top of your letter should be your contact information: name, company (if applicable), address and phone number. Some people also put their email address here.

Next comes the date and the person you are writing’s contact information: name, company and address.

Then there will be a greeting — usually something along the lines of “Dear Mr./Mrs. Jones.” The body of the letter follows, then a closing (Sincerely, Best, whatever you like) and a few blank lines followed by your typed signature. When you print the letter out you can sign it with ink.

Once you have the format down, it’s the content that can still be a little tricky. Whether you’re writing a letter of resignation or a recommendation letter, there are some basic rules you can follow. Here’s a look at 10 different kinds of business letters you might need to write,[2] the letter format for each and an example you can use as a template.

Complaint Letter: Express Disappointment

A way to formally express your disappointment in an experience, report bad customer service or let a company know their products didn’t meet the expectations.

Some tips:

Advertising

  • Don’t get emotional or angry; just state the facts.
  • Be cordial, professional and brief. Let them know what happened and what you’d like them to do to make it right.
  • Close by giving them a deadline to respond before getting a third-party mediator or lawyer involved.

Sample complaint letter | Federal Trade Commission

    Adjustment Letter: Explain and Apologize

    If you find yourself on the business side of a complaint letter, you will need to respond with a letter of your own. A good adjustment letter can help you keep a loyal customer; a bad one might spread like wildfire on the Internet.

    Some tips:

    • In most cases you’ll want to actually apologize that your company didn’t meet expectations.
    • Let them know what you are doing to make it right, or explain why you’re not doing what the customer asked if needed.
    • Be professional, concise, friendly and apologetic.

    Sample adjustment letters | OfficeWriting.com

      Sales Letters: Raise Awareness and Promote Products

      Letters writing to solicit business are still important for raising awareness of your company or products/services among potential clients.

      Some tips:

      • Keep it brief.
      • Make it about them, but not about you or your company.
      • Call to action, tell them what to do and how to do it.
      • If desired, you can also include your next steps or follow-up actions.

      Sales letter templates | Letters.org

      Advertising

        Letter of Inquiry: Seek Information

        Write this kind of letter when seeking information, such as an interview request, a request for a catalog or a request for a public document.

        Some tips:

        • Be specific and brief; make it easier for the person who can track whatever you need down for you.
        • Providing some context and background can be helpful, but not the whole story of why you need a document.
        • Be courteous and show your gratitude.
        • If you are asking about the possibility of work, use the cover letter format.

        Inquiry letter templates | Sample Templates

          Acknowledgement Letter: Indicate Message Received

          Acknowledgment letters indicate that you received something (like a job or scholarship application, or sales materials) but have not necessarily taken action yet.

          Some tips:

          • Be short.
          • If there is information every person who sent information needs to know, such as when a decision will be made about hiring for a position, include that as well.
          • It might be used to thank someone for donating to cause, so include in the letter with any attachments.

          Acknowledgement letters for every occasion | Template.net

            Follow-Up Letter: Nudge and Remind

            A follow-up letter is sort of a nudge for people to make sure they received an initial letter and to remind them what you want them to do. They are often sent after a sales letter, letter of introduction or letter requesting information.

            Some tips:

            Advertising

            • Be short to remind the recipient who you are, what and when you requested.
            • Include deadline if the initial note didn’t.
            • Include a call to action as a reminder.

            Follow-up templates of all sorts | Write Express

              Order Letter: Place an Order

              A formal way to place an order.

              Some tips:

              • Be concise and precise.
              • Make sure you include all the information a person would need to place an order for you.
              • Include all your shipping information and payment method.
              • Show your gratitude.
              • Provide contact information for follow-up.

              Order letter samples | How to Write a Letter

                Cover Letter: Introduce Yourself for a Job

                A cover letter is a way to introduce yourself, especially when applying for a job.

                Some tips:

                • Mention the job you are applying for right up front. You don’t have to be fancy.
                • Only cover a few relevant points on your resume, especially any related experiences.
                • Remember to mention your soft skills (e.g. communication skills, leadership skills) too.
                • Include contact information and make yourself available for answering any questions the hiring manager might have.

                Cover letter format | Monster

                Advertising

                  Letter of Recommendation: Help or Reference Someone for Their Applications

                  This type of letter is often written by a teacher to help a student applying for a scholarship or internship or for admittance into a school or program. You might also write one to recommend someone for a job, fellowship or other opportunity.

                  Some tips:

                  • Be honest about the person you are writing about.
                  • Don’t gush or agree to write a letter for someone you wouldn’t support or don’t know very well.
                  • Use specific examples to highlight the person’s skills and abilities.
                  • Write something about why you would give this opportunity to the person you are writing about.
                  • Thank the reader for their time and include contact information should they have questions.

                  Sample recommendation letter | the Muse

                    Letter of Resignation: Resign From a Position

                    Don’t give in to any urges you might have to send an incendiary letter of resignation; you never know when you might cross paths with these people again.

                    • Keep it short and to the point: “This letter serves as notice that I am resigning my position as x effective x. Thank you for the opportunity” says enough.
                    • Consider your words very carefully if you are in a high-profile position and your letter is likely to be released publicly.
                    • You can include a reason if you like, but it isn’t necessary.
                    • Thank your boss and/or the company for the opportunities you’ve had there.

                    Resignation letters for many purposes/reasons | the Balance

                      For many other possible letters you could need in your business career, check this exhaustive list from the Balance.

                      Featured photo credit: Flaticon via flaticon.com

                      Reference

                      [1] English Sherpa: 7 Common Mistakes of Writing Business Letters). Writing a cover letter for a job application or a sales letter to gain clients is not like writing an email to a friend; certain rules need to be followed.

                      You also need to make sure that you use proper grammar and spelling, are not too casual in your writing and that you remove all of the parts of any template you may be using that should have been filled in (like a dummy mailing address at the top or the wrong date).

                      Know the basics of business letters, they are more useful than you think.

                      If you’re writing a business letter that’s going to be mailed, there are some common letter format rules that will help you get started.((The Balance: Format for Writing a Business Letter

                      [2] Houston Chronicle: 10 Types of Business Letters

                      More by this author

                      Sarah White

                      Freelance Writer, Editor, Professional Crafter

                      Hobbies are Good for You: How to Find One That Fits Your Personality You’re Paid to Work, Not to Endure Verbal Abuse. Don’t Be Intimidated How to Make People Read Your Emails (and Letters) and Reply Every Time How To Get Rid Of Oily Skin: 10 Effective DIY Facial Mask Ideas How to Negotiate Skilfully to Get What You Want All the Time

                      Trending in Productivity

                      1 6 Things To Do Every Day To Ensure You Stick To Your Goals 2 7 Ways To Stop Being Lazy And Start Getting Things Done 3 How Does Setting Goals Lead to Success? 4 9 Best Calendar Apps to Stay on Track in 2020 5 Your Night Routine Guide to Sleeping Better & Waking Up Productive

                      Read Next

                      Advertising
                      Advertising
                      Advertising

                      Last Updated on July 3, 2020

                      6 Things To Do Every Day To Ensure You Stick To Your Goals

                      6 Things To Do Every Day To Ensure You Stick To Your Goals

                      Sticking to your goals can sometimes be challenging. We all want better health, better careers, and better jobs, and we want to cast an impression on everyone that we are living fulfilled lives.

                      Yet to reach our goals and make every minute of our time count requires commitment, consistency, and hard work. Setting goals is one thing, but sticking to them is another. We have to observe certain daily practices if we want to get the best out of ourselves.

                      Here are 6 things that you have to ensure daily to reach your goals.

                      1. Involve Others

                      You have to be accountable for the actions you are committing yourself to. Involve everyone around you, get them engaged, and talk to them on how they can help you accomplish your goals.

                      Advertising

                      When you involve others you feel, you have a responsibility towards them as well as yourself. Every day, make sure you are accountable for sticking to your goals. By joining groups or engaging others, you have more motivation to reach your goals.

                      For example, if you want to read more, try joining a book club. If you want to be a better entrepreneur, join an entrepreneurial organization.

                      2. Visualize the Rewards

                      Reaching a goal can be challenging and sometimes, it can be overwhelming. When the journey becomes tough and difficult, try to stick to visualizing your successes every day.

                      Wake up to visualize what rewards you will get from sticking to meeting your goals. If you want to lose some pounds, visualize yourself already underweight and benefiting from being underweight. The mind has a way of channeling your body and intentions to sticking to your goals and reaching them.

                      Advertising

                      3. Break Down Your Goals

                      Try to break down your goals into tiny chunks. The smaller the size of the goals, the more willing and prepared you are to meet them.

                      For example, if you find it difficult to get out of the house and take a workout at the gym, why not try to break the goal into making sure you are always dressed for the gym daily? By doing this, you demonstrate that you are moving in the right direction, and you can keep this momentum so you can meet the larger goal.

                      4. Reward Yourself

                      For every progress you make daily towards reaching your goals, try to vindicate and reward yourself. By doing this you appreciate yourself and the hard work you have put in for the day.

                      When you reward yourself, you program yourself to benefit from a larger reward in the future. You also propel yourself to gain daily rewards, which can be enticing and motivating. Rewarding yourself serves as a form of positive reinforcement that reinforces your mind and behavior to stick to your goals and stay motivated.

                      Advertising

                      5. Measure Your Progress

                      It is easy to become frustrated when you are not getting instant results. Change can be slow and rewards are not always immediate. Still, progress can be measured even in tiny bits, so take time to look back at where you are coming from.

                      You don’t have to feel depressed about not making that major progress in an instant. But when you journal or snap pictures to document your progress, no matter how small, you will feel grateful and elated to see what difference you have made from where you are coming from up until now.

                      6. Believe in the Possibilities

                      If you don’t even believe in the possibility of reaching your goals, how can you expect yourself to stick to your goals in the first place?

                      By believing in the possibilities of accomplishing a goal or task, you increase your chance of reaching it and eradicating whatever roadblocks or challenges you may face. Believe in what you can achieve.

                      Advertising

                      What self-belief has over self-control is that while self-control can be depleted but self-belief cannot. We all have an enormous reservoir of how much we can believe in ourselves.

                      With believing in ourselves comes perseverance, determination, and desire to reaching our goals. Every day, understand that what you need to keep going is your belief toward achieving your goals. Your goals are reachable if you think you can reach them!

                      Final Words

                      Due to circumstances in life, people tend to abandon some of their goals in life. You may also feel this way sometimes. In that case, just come back to this article and remember the 6 ways you can help yourself stick to your goals.

                      People don’t always reach their goals, but you will never know if you can reach them if you don’t stick to them in the first place. As long as you stick to your goals, there will always be the possibility of you achieving them!

                      More Tips on How to Stick to Your Goals

                      Featured photo credit: Kelly Sikkema via unsplash.com

                      Read Next