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4 Benefits of Enterprise Instant Messaging in Business

4 Benefits of Enterprise Instant Messaging in Business

Recently, instant messaging was viewed as a communication tool for personal activities, but it has begun to improve business organizations everywhere. Employees can use enterprise instant messaging to communicate with one another without picking up the phone or leaving their offices. If your office has not keyed into the usage of enterprise instant messaging systems, this could be the right time to consider the advantages and disadvantages it offers your workers.

When I say “enterprise instant messaging,” I am not just talking about the instant messaging apps that people make use of in their everyday lives, such as Google Hangouts, Yahoo Messenger, Snapchat, Facebook Messenger, or other social platforms individuals have as apps on their mobile devices and tablets. Enterprise Instant Messaging (EIM) is even better than those.

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EIM combines the features and abilities of the client into instant messaging systems, such as instant connectivity, and platform independent support, which secures your business environment demands. It’s not a consumer app, so it is unique to your company; you can track messaging within the firm, and use administrative controls to block inappropriate content.

What are the benefits of enterprise instant messenger to businesses? To answer this question, it is advisable to know the benefits and value it will add to your business; benefits may come in the form of improved means of communication, but there are also additional benefits to your organization that should be noted.

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1. Productivity Benefits

First of all, enterprise instant messaging helps boost workers’ productivity by enhancing their communication and making it easier for them to connect. A strong enterprise instant messaging system provides every worker with an instant messaging application at his or her office or workstation.

When your workers have questions and need quick clarification, they don’t have to make a phone call, leave a voicemail, or send an email and keep waiting for a reply. Instant messaging is an instant conversation, a direct connection to other employees.

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EIM can show when employees are less busy, or if someone is away from their desk; another feature offers the ability to share content with co-workers. You can even share your screen, which enables someone else to see your desktop, or a particular application. This is very helpful when working together in a group, or when you need help with something you’re working on.

2. Mobility and Accessibility Benefits

Some enterprise instant messaging systems are also mobile, which offers flexibility and accessibility for workers that eave the office. Different EIM software allows instant messengers to exist on many platforms – that is, employees can access the instant messaging system from their mobile phones as well as their offices, and even from a web page. So, for instance, if a client or worker is held down at the airport, they can send quick instant messages to resolve questions or alert others of their delay.

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3. Customer Benefits

In some businesses, the instant messaging platform can be federated; you can update your status easily, and also send instant messages to people in your firm, which includes your clients. Web-based applications enable customers to communicate with members of the customer service department via chat programs and video conferences. This gives your client the chance to solve problems instantly, and allows customer service to get prompt feedback on products and services as well.

4. Quality Control Benefits

Instead of using the consumer messaging, it is advisable to adopt the enterprise instant messaging application, which has auditing and administrative control features. In light of quality control, or resolving other problems, managers and users can take advantage of the audit features to go back through chat logs and check for messages that are inside the internal and external databases in the EIM system.

Consulting with a technology services provider will help you check your needs and participation capabilities.

Featured photo credit: Startup Stock Photos via pexels.com

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Helen Goad

Helen is a financial writer, business consultant, and freelance coach.

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Last Updated on June 25, 2019

5 Books You Must Read if You Want to Be a Millionaire in Your 20’s

5 Books You Must Read if You Want to Be a Millionaire in Your 20’s

Millionaires and billionaires read more than you think. In fact, the likes of Warren Buffet are said to read 1.000 pages a day. As the old saying goes “There’s no smoke without fire”; so, start off with these 5 incredible books!

1. The 48 Laws of Power

48-laws-of-power

    “If you are unsure of a course of action, do not attempt it. Your doubts and hesitations will infect your execution. Timidity is dangerous: Better to enter with boldness. Any mistakes you commit through audacity are easily corrected with more audacity. Everyone admires the bold; no one honors the timid.”

    On your journey to becoming a millionaire in your 20’s, there will be many people trying to manipulate you into doing what they want. This international bestseller by Robert Greene is the widely read by those in the entertainment industry because of its dog-eat-dog environment. This book is a must-read for anybody who wants to claim power and keep it. it’s a fun read that tells the story of some of the most powerful people in history.

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    An example of a law of power is: Always say less than necessary.

    • When trying to impress, the more you say the more common you look and less in control.
    • Be vague.
    • Powerful people impress and intimidate by saying less.

    2. Influence: The Psychology of Persuasion

    influence-the-psychology-of-persuasion

      “Often we don’t realize that our attitude toward something has been influenced by the number of times we have been exposed to it in the past.”

      This book explains the core strategies people use to influence others using real world examples. Robert Cialdini’s book goes over human quirks like the need to be consistent, and how you can use that in your marketing strategy to make more money. “People’s ability to understand the factors that affect their behaviour is surprisingly poor,” Cialdini says, “which leads to people making poor decisions without realising why.”

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      Cialdini includes real world examples of why people join cults, buy certain jewellery, or give to charity.

      3. Blue Ocean Strategy

      blue-ocean-strategy

        “Value innovation is the cornerstone of blue ocean strategy. We call it value innovation because instead of focusing on beating the competition, you focus on making the competition irrelevant by creating a leap in value for buyers and your company, thereby opening up new and uncontested market space. Value innovation places equal emphasis on value.”

        This book argues that leading companies don’t succeed by battling competitors in “Red Oceans”, but by creating “Blue Oceans” where they have uncontested market space to grow. It goes over case studies like “Cirque Du Soleil” who created a blue ocean by creating a circus platform that didn’t include animals or more than one act on at once but instead, decided to focus on talented performers and music who created a mystical storyline.

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        4. The Fountainhead

        the-fountainhead

          “A man’s spirit is himself. That entity which is his consciousness. To think, to feel, to judge, to act are functions of the ego.”

          The Fountainhead takes place in the United States, mostly in New York City, during the 1920s and 1930s. Billionaire Mark Cuban named his yacht “Fountainhead” after this book. This classic novel is about the struggles of an innovative architect named Howard Roark and his effort to achieve success on his own terms. Many entrepreneurs are inspired by this book because it depicts how you should be uncompromising when it comes to your vision and your goals. If you follow this way of life, you develop the ability to change the world and creating something unique.

          5. The Compound Effect

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            “Do you know how the casinos make so much money in Vegas? Because they track every table, every winner, every hour. Why do Olympic trainers get paid top dollar? Because they track every workout, every calorie, and every micronutrient for their athletes. All winners are trackers.”

            This book is by Darren Hardy the CEO of Success Magazine, he goes over how it’s the small, seemingly insignificant choices that compound to create success or failure over time. No one has a plan to be broke and fat but that’s what happens when you don’t have a plan and go along the path of least resistance. Hardy argues that you cannot improve something until you measure it and to always take 100 percent responsibility for everything that happens to you.

            So, those are five books you must read if you want to give it a try to become a millionaire in your 20’s. What are the best books you have ever read? Leave a comment and share these life-changing books with your friends to help them become successful like you.

            Featured photo credit: Bill Gates Foundation via businessinsider.com

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