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4 Benefits of Enterprise Instant Messaging in Business

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4 Benefits of Enterprise Instant Messaging in Business

Recently, instant messaging was viewed as a communication tool for personal activities, but it has begun to improve business organizations everywhere. Employees can use enterprise instant messaging to communicate with one another without picking up the phone or leaving their offices. If your office has not keyed into the usage of enterprise instant messaging systems, this could be the right time to consider the advantages and disadvantages it offers your workers.

When I say “enterprise instant messaging,” I am not just talking about the instant messaging apps that people make use of in their everyday lives, such as Google Hangouts, Yahoo Messenger, Snapchat, Facebook Messenger, or other social platforms individuals have as apps on their mobile devices and tablets. Enterprise Instant Messaging (EIM) is even better than those.

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EIM combines the features and abilities of the client into instant messaging systems, such as instant connectivity, and platform independent support, which secures your business environment demands. It’s not a consumer app, so it is unique to your company; you can track messaging within the firm, and use administrative controls to block inappropriate content.

What are the benefits of enterprise instant messenger to businesses? To answer this question, it is advisable to know the benefits and value it will add to your business; benefits may come in the form of improved means of communication, but there are also additional benefits to your organization that should be noted.

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1. Productivity Benefits

First of all, enterprise instant messaging helps boost workers’ productivity by enhancing their communication and making it easier for them to connect. A strong enterprise instant messaging system provides every worker with an instant messaging application at his or her office or workstation.

When your workers have questions and need quick clarification, they don’t have to make a phone call, leave a voicemail, or send an email and keep waiting for a reply. Instant messaging is an instant conversation, a direct connection to other employees.

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EIM can show when employees are less busy, or if someone is away from their desk; another feature offers the ability to share content with co-workers. You can even share your screen, which enables someone else to see your desktop, or a particular application. This is very helpful when working together in a group, or when you need help with something you’re working on.

2. Mobility and Accessibility Benefits

Some enterprise instant messaging systems are also mobile, which offers flexibility and accessibility for workers that eave the office. Different EIM software allows instant messengers to exist on many platforms – that is, employees can access the instant messaging system from their mobile phones as well as their offices, and even from a web page. So, for instance, if a client or worker is held down at the airport, they can send quick instant messages to resolve questions or alert others of their delay.

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3. Customer Benefits

In some businesses, the instant messaging platform can be federated; you can update your status easily, and also send instant messages to people in your firm, which includes your clients. Web-based applications enable customers to communicate with members of the customer service department via chat programs and video conferences. This gives your client the chance to solve problems instantly, and allows customer service to get prompt feedback on products and services as well.

4. Quality Control Benefits

Instead of using the consumer messaging, it is advisable to adopt the enterprise instant messaging application, which has auditing and administrative control features. In light of quality control, or resolving other problems, managers and users can take advantage of the audit features to go back through chat logs and check for messages that are inside the internal and external databases in the EIM system.

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Consulting with a technology services provider will help you check your needs and participation capabilities.

Featured photo credit: Startup Stock Photos via pexels.com

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Helen Goad

Helen is a financial writer, business consultant, and freelance coach.

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Last Updated on January 5, 2022

33 Painless Ways to Save Money Now

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33 Painless Ways to Save Money Now

In a difficult economy, most of us are looking for ways to put more money in our pockets, but we don’t want to feel like misers. We don’t want to drastically alter our lifestyles either. We want it fast and we want it easy. Small savings can add up and big savings can feel like winning the lottery, just without all of the taxes.

Some easy ways to save money:

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  1. Online rebate sites. Many online sites offer cash back rebates and online coupons as well. MrRebates and Ebates are two I like, but there are many others.
  2. Sign up for customer rewards. Many of your favorite stores offer customer rewards on products you already buy. Take advantage.
  3. Switch to compact fluorescent bulbs. The extra cost up front is worth the energy savings later on.
  4. Turn off power strips and electronic devices when not in use.
  5. Buy a programmable thermostat. Set it to lower the heat or raise the AC when you’re not home.
  6. Make coffee at home. Those lattes and caramel macchiatos add up to quite a bit of dough over the year.
  7. Switch banks. Shop around for better interest rates, lower fees and better customer perks. Don’t forget to look for free online banking and ease of depositing and withdrawing money.
  8. Clip coupons: Saving a couple dollars here and there can start to add up. As long as you’re going to buy the products anyway, why not save money?
  9. Pack your lunch. Bring your lunch to work with you a few days a week, rather than buy it.
  10. Eat at home. We’re busier than ever, but cooking meals at home is healthier and much cheaper than take-out or going out. Plus, with all of the freezer and pre-made options, it’s almost as fast as drive-thru.
  11. Have leftovers night. Save your leftovers from a few meals and have a “leftover dinner.” It’s a free meal!
  12. Buy store brands: Many generic or store brands are actually just as good as name brands and considerably cheaper.
  13. Ditch bottled water. Drink tap water if it’s good quality, buy a filter if it’s not. Get 
      a reusable water bottle and refill it.
    • Avoid vending machines: The items are usually over-priced.
    • Take in a matinee. Afternoon movie showings are cheaper than evening times.
    • Re-examine your cable bill. Cancel extra cable or satellite channels you don’t watch. Watch the “on demand” movie purchases too.
    • Use online bill pay. Most banks offer free online bill paying. Save on stamps and checks, and avoid late fees by automating bill payment.
    • Buy frequently used items in bulk. You get a lower per item price and eliminate extra trips to the store later on.
    • Fully utilize the library. Borrowing books is much cheaper than buying them, but in addition to books, most local libraries now lend movies and games.
    • Cancel magazine/newspaper subscriptions: Re-evaluate your subscriptions. Cancel those you don’t read and consider reading some of the other publications online.
    • Get rid of your land-line. Do you really need a land-line anymore if everyone in the family has a cell phone? Alternatively, look into using VOIP or getting a cheaper plan.
    • Better fuel efficiency. Check the air pressure in your tires, keep up with proper auto maintenance, and slow down. Driving even 5MPH slower will result in better fuel mileage.
    • Increase your deductibles. Increasing the insurance deductibles on your homeowners and auto insurance policies lowers premiums significantly. Just make sure you choose a deductible that you can afford should an emergency happen.
    • Choose lunch over dinner. If you do want to dine out occasionally, go at lunchtime rather than dinnertime. Lunch prices are usually cheaper.
    • Buy used:  Whether it’s something small like a vintage dress or a video game or something big like a car or furniture, consider buying it used. You can often get “nearly new” for a fraction of the cost.
    • Stick to the list. Make a list before you go shopping and don’t buy anything that’s not on the list unless it’s a once in a lifetime, killer deal.
    • Tame the impulse. Use a self-enforced waiting period whenever you’re tempted to make an unplanned purchase. Wait for a week and see if you still want the item.
    • Don’t be afraid to ask. Ask to have fees waived, ask for a discount, ask for a lower interest rate on your credit card.
    • Repair rather than replace. You can find directions on how to fix almost anything on the internet. Do your homework, and then bring out your inner handyman.
    • Trade with your neighbors. Borrow tools or equipment that you use infrequently and swap things like babysitting with your neighbors.
    • Swap online. Use sites like PaperBack Swap to trade books, music, and movies with others online. Also, look for local community sites like Freecycle where people give away items they no longer need.
    • Cut back on the meat. Try eating a one or two meatless meals every week or cut back on the meat portions. Meat is usually the most expensive part of the meal.
    • Comparison shop: Get in the habit of checking prices before you buy. See if you can get a better price at another store or look online.

    Remember that saving money is not about being cheap or stingy; it’s about putting money into your bank account rather than giving it to someone else. There are many ways to save money, some you’ve never thought of, and some that won’t appeal or apply to you. Just pick a few of the ideas that sound doable and watch the savings add up. Save big, save small, but save wherever you can.

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    Featured photo credit: Damir Spanic via unsplash.com

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