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4 Benefits of Enterprise Instant Messaging in Business

4 Benefits of Enterprise Instant Messaging in Business

Recently, instant messaging was viewed as a communication tool for personal activities, but it has begun to improve business organizations everywhere. Employees can use enterprise instant messaging to communicate with one another without picking up the phone or leaving their offices. If your office has not keyed into the usage of enterprise instant messaging systems, this could be the right time to consider the advantages and disadvantages it offers your workers.

When I say “enterprise instant messaging,” I am not just talking about the instant messaging apps that people make use of in their everyday lives, such as Google Hangouts, Yahoo Messenger, Snapchat, Facebook Messenger, or other social platforms individuals have as apps on their mobile devices and tablets. Enterprise Instant Messaging (EIM) is even better than those.

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EIM combines the features and abilities of the client into instant messaging systems, such as instant connectivity, and platform independent support, which secures your business environment demands. It’s not a consumer app, so it is unique to your company; you can track messaging within the firm, and use administrative controls to block inappropriate content.

What are the benefits of enterprise instant messenger to businesses? To answer this question, it is advisable to know the benefits and value it will add to your business; benefits may come in the form of improved means of communication, but there are also additional benefits to your organization that should be noted.

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1. Productivity Benefits

First of all, enterprise instant messaging helps boost workers’ productivity by enhancing their communication and making it easier for them to connect. A strong enterprise instant messaging system provides every worker with an instant messaging application at his or her office or workstation.

When your workers have questions and need quick clarification, they don’t have to make a phone call, leave a voicemail, or send an email and keep waiting for a reply. Instant messaging is an instant conversation, a direct connection to other employees.

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EIM can show when employees are less busy, or if someone is away from their desk; another feature offers the ability to share content with co-workers. You can even share your screen, which enables someone else to see your desktop, or a particular application. This is very helpful when working together in a group, or when you need help with something you’re working on.

2. Mobility and Accessibility Benefits

Some enterprise instant messaging systems are also mobile, which offers flexibility and accessibility for workers that eave the office. Different EIM software allows instant messengers to exist on many platforms – that is, employees can access the instant messaging system from their mobile phones as well as their offices, and even from a web page. So, for instance, if a client or worker is held down at the airport, they can send quick instant messages to resolve questions or alert others of their delay.

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3. Customer Benefits

In some businesses, the instant messaging platform can be federated; you can update your status easily, and also send instant messages to people in your firm, which includes your clients. Web-based applications enable customers to communicate with members of the customer service department via chat programs and video conferences. This gives your client the chance to solve problems instantly, and allows customer service to get prompt feedback on products and services as well.

4. Quality Control Benefits

Instead of using the consumer messaging, it is advisable to adopt the enterprise instant messaging application, which has auditing and administrative control features. In light of quality control, or resolving other problems, managers and users can take advantage of the audit features to go back through chat logs and check for messages that are inside the internal and external databases in the EIM system.

Consulting with a technology services provider will help you check your needs and participation capabilities.

Featured photo credit: Startup Stock Photos via pexels.com

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Helen Goad

Helen is a financial writer, business consultant, and freelance coach.

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Last Updated on March 29, 2021

Life Insurance: A Secure Way To Protect Your Future.

Life Insurance: A Secure Way To Protect Your Future.

Life is a journey full of ups and downs. No one can actually predict what might happen the next moment; there are times where the happiest moments do not even take a second to turn into the gravest. Planning for your future can help you face such unwelcomed but irrepressible situations with much ease. We all want to make every memorable event of our life more special and to cherish all those moments happily and worry less, you must financially plan your future. But no one has control over life and death. Who would wish to see his family suffer in his absence? Insurance hands over the financial jeopardy of life’s happenings to an insurance company.

Importance of getting a life insurance

No one has control over life and death. Nobody would like to see their family suffering in an absence, and that’s why many people recommend life insurance. A life insurance plan is one of the best ways to secure the future of your family, even against those financial troubles after an untimely demise. These plans are safe and credible, and you could trust them for your family’s better future.

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On the other hand, a life insurance policy is a contract between a company (insurance provider) and policyholder in which the insurance provider ensures to pay a certain amount of money to the nominated beneficiary in case of the policyholder’s death during the term of the agreement. There are different types of insurance plans, and it is important for you to know the benefits of those plans such as a funeral, medical or some life expenses provided they are mentioned in the agreement.

Choosing the right insurance plan

If you’re about to select an insurance plan, you should consider some important factors:

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  • The time at which you start investing in a program and the number of family members you want to get insured. Obviously, a married man with two children has different needs compared to a single one. The number of persons who are dependent on an individual also varies from person to person.
  • The next thing you need to consider is you and your family needs. What are your child’s dream, your retirement plans, for how long would your dependents need financial support, any personal injury, etc. And do not forget those events or situations that will surely demand a huge sum of money.
  • The next thing one must consider is your current income. You should preferably choose a plan which you can afford.

Now you must be having a pretty clear idea of how to choose the best plan for you. Further, you should also compare various plans offered by different companies and numerous sites available online that help will you to compare them.

Differences between life insurance plans

Here’s a short brief of some plan categories you can choose according to your needs:

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  • Term Insurance Plan – You have to pay once, and your nominee gets the paid money under your misfortune demise. It ensures a person for a fixed time. If you survive the policy period, you do not get your premiums back.
  • Whole Life Policy – This plan continues for your lifetime. Under this, the policyholder has to pay regular premiums, until their death.
  • Endowment Policy –  In case the individual dies during the tenure, the beneficiary gets the amount assured. If the person survives the policy tenure, they gets back the premiums paid with other investment returns along with several other benefits.
  • Money Back Policy – In this a portion of the money invested is returned to the investor at regular intervals. If you survive the insurance term you get the entire amount back; else the beneficiary receives the entire sum assured.
  • ULIPs – These are the life insurance plans that offer you future security plus wealth creation options.

Many people do not opt for whole life policy and endowment policy because of the high amount of money you need to pay, while others may prefer to opt for these if they have a high life expectancy. Surely you will find the best one for you.

So what are you waiting for? Plan for your future and live a happier and carefree life today.

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Featured photo credit: aryehsampson.com via aryehsampson.com

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