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11 Ways To Get Better Customer Service

11 Ways  To Get Better Customer Service

According to a study, nearly 45% of customers can’t remember having a recent, successful customer service experience. Receiving poor treatment in a restaurant or buying a new product only to have it turn out defective can really sour your day. Fortunately, customers have more power than ever at our fingertips thanks to the internet. Here are 11 ways to get your voice heard and receive a higher level of customer service.

1. Research

Awareness of the company’s refund policy and guarantee information makes it easier to find out what exactly you’re entitled to. Read the fine print before you make a purchase. For example, some stores only issue store credit and don’t provide refunds. Be familiar with the company’s guarantee and warranty policy. You may be entitled to a free replacement or repair services depending on the defect.

2. Be Empathetic

Kill em’ with kindness. Dale Carnegie’s book, How To Win Friends and Influence People, stresses the importance of being able to see things from another person’s perspective. Try to get the salesperson to sympathize with your cause by treating them like a friend. Instead of lashing out try saying : ”I realize that it isn’t your fault but it’s disappointing to spend $200 on this purse and have the seams fall apart. I was hoping if you could give me a refund or at least store credit?”

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3.Be Specific

Specifying exactly what you want makes it easier for the business to make it up to you. Some customers get angry and rant and rave without telling the person on the other end how they can make things better. Don’t be that person. Do you want a discount? A refund? An apology? Be clear and specific when stating your demands.

4. Contact Customer Service

If you’re unable to resolve the issue in person, you may want to contact the company’s 1-800 number. Directories like Dial A Human, Flaptor and Yellow Pages make it easy to obtain contact information for any business. You can increase your chances of getting to a live person by dialing “0.”

If that doesn’t work, try to connect with the sales, billing or tech departments, which are more likely to be staffed. Once you get through, ask them to transfer you to the department you really want. Once you do get a live rep on the line, you have the option of escalating the call further by asking to speak to a supervisor. If that doesn’t work you can escalate it even further up the chain of command. Managers and executives have the power to make decisions that customer service reps don’t.

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5. The Power Of The Chargeback

If there’s one thing businesses despise it’s chargebacks. This is when a consumer contacts their credit card company in order to reverse charges and get their funds back. Reasons for a chargeback may include receiving substandard service or being charged without receiving what you ordered. It’s ultimately up to your credit card’s issuing bank to determine if the chargeback is valid or not.

6. Harness The Power of Social Media

Some large companies, such as Ford Motors, actually employ people to comb through social media for mentions of their brand with the purpose of resolving complaints. You can exercise your right to free speech by posting about your experience on Facebook and Twitter. You can also tweet to the offending company directly and mention their brand in a hashag.

7. Utilize The Company’s Online Community

Many big companies like Verizon or Dell, have an online forum or community where members can register and engage with fellow customers. Companies are more likely to address concerns posted on a forum in a timely manner since it’s public.

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8. Write An Online Review

More customers than ever are reading online reviews before frequenting a new restaurant or business.

Online review sites like Yelp, Google Places and Angie’s List are taken very seriously by business owners since even one negative review can severely impact their business. Businesses who have claimed their Yelp listing get notified immediately after every new review. Some businesses will also respond publicly to reviews.

RipoffReport is another site that allows consumers to air grievances publicly. These complaints tend to rank high in the search engines when potential customers search for the company’s business name in Google. As a result, companies are more likely to respond in a timely manner in order to protect their reputation.

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9. Write A Letter

Write a letter detailing your experience and grievances and address it to the highest ranking individual at the company; this can be the CEO or owner. Make sure to include details such as the date and time of incident and the name of the employee you interacted with. Send the letter via certified mail in order to confirm receipt. If you send it via email you can use an e-mail tracking system which notifies you when the email has been opened.

10. Contact The Better Business Bureau

What’s great about complaining to the Better Business Bureau is that they will contact the offending company on your behalf. If the company is a member of the Better Business Bureau they will have to respond. Companies that are members have to maintain certain standards in order to keep their membership active.

Give Praise When It’s Due

Acknowledge the company if they resolved the issue, especially if you made a complaint on social media or Yelp. No one is perfect and it’s fair to give a business a second chance if they’ve shown good faith in making things better.

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Featured photo credit: Pixabay via pixabay.com

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Jacqueline Cao

Entrepreneur

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Last Updated on July 12, 2021

100 Incredible Life Hacks That Make Life So Much Easier

100 Incredible Life Hacks That Make Life So Much Easier

Want to learn some quick and easy life hacks that are easy to do, low cost and saves you time?

By tweaking little things in your daily life, it can make your life much more convenient!

Here’re 100 of the most practical life hacks so you can just pick up any of them right away!

83 tie a small piece of bright colored fabric

    84 write random letter

      85 use a rubberband

        86 dorm smell bad

          87 lean your phone on your sunglassess

            89 how to waterproof your shoes

              90 take a picture of the name card

                91 iron inside out

                  92 old newspaper

                    93 tumble try shoes

                      keep a card like this

                        SONY DSC

                          94 soap bar

                            95 make a hole

                              96 drop the battery

                                97 use a coozie

                                  98 when taking a picture

                                    use a clean dust pan

                                      try a pants hanger

                                        use your cellphone light

                                          use a spring from an old pen

                                            quick and easy iphone speaker

                                              user binder clips

                                                wrap a wet paper towel around your beverage

                                                  put pancake mix in a ketchup bottle

                                                    clean out an old lotion bottle for your beach

                                                      use a muffin tin to serve condiments at a bbq

                                                        doritos are great for kindling

                                                          use nail polish to identify different keys

                                                            use a hanging shoe rack to store cleaning supplies

                                                              freeze grapes to chill white wine without

                                                                use paper clips to organize your cables

                                                                  almost finished your jar of nutella

                                                                    sick of having a box full of tangled

                                                                      unroll the rim to increase the capacity

                                                                        cut open toilet paper rolls and use as a cuff

                                                                          remove the stem from strawberries

                                                                            turn an old bottle into a simple little cord holder

                                                                              for iced coffee and iced cappuccino, use frozen coffee cubes

                                                                                how to fold a fitted bed sheet

                                                                                  tired of snoozing past your alarm

                                                                                    place a rubber band around an open paint can to wipe your brush on

                                                                                      ut a wooden spoon across a boiling pot

                                                                                        use bread clips to save flip-flops

                                                                                          take pictures of friends holding items

                                                                                            how i always know which headphone is the left one

                                                                                              put a stocking over the end of a vacuum

                                                                                                How to make sure you drink enough water

                                                                                                  user a can opener to open blister

                                                                                                    good sandwich guide

                                                                                                      turn your muffin pans upside down

                                                                                                        50 pounds of groceries and living on the 5th floor

                                                                                                          the right way to make a blt

                                                                                                            add one teaspoon of baking soda

                                                                                                              38

                                                                                                                hair straighteners equals to collar irons

                                                                                                                  stack your clothes vertically to see them all

                                                                                                                    the right way to make cookies in the summer

                                                                                                                      how to clean a blender

                                                                                                                        the right way to eat a popsicle

                                                                                                                          use bread clips to label and organize power cords

                                                                                                                            to get the built up residue off of your shower head

                                                                                                                              user a hair clip to orgainize long wires

                                                                                                                                a frozen saturated sponge in a bag

                                                                                                                                  rub stuck zipper teeth with a graphite pencil

                                                                                                                                    use a soda pop tab

                                                                                                                                      50

                                                                                                                                        51 How to multiply large numbers in your head.

                                                                                                                                          52 How to open a bottle if you dont have a corkscrew.

                                                                                                                                            rub a walnut on damaged wooden furniture

                                                                                                                                              kids fall out of bed

                                                                                                                                                use toothpaste to clear up hazy car

                                                                                                                                                  58

                                                                                                                                                    59 keep pizza out while driving home

                                                                                                                                                      60 put your straw through the tab to keep it from rising

                                                                                                                                                        hold oreos with a fork so your fingers

                                                                                                                                                          Never lose your remotes again

                                                                                                                                                            hiding your emergency money

                                                                                                                                                              use a bread tab to hold your spot on a roll

                                                                                                                                                                if you are at a hotel and run out of chargers

                                                                                                                                                                  keep a square of cardboard in a ziplock bag

                                                                                                                                                                    If you need to pee or smoke at a bar

                                                                                                                                                                      drill holes in the bottom of your garbage

                                                                                                                                                                        use an accented letter as your passcode

                                                                                                                                                                          use a squeeze ketchup bottle top with your shopvac

                                                                                                                                                                            do something unusual when locking the door

                                                                                                                                                                              when heating leftovers space out a circle in the middle

                                                                                                                                                                                dont burn yourself in those hard to reach candles

                                                                                                                                                                                  put a small amount of water in a glass when you microwave your pizza

                                                                                                                                                                                    75 use a piece of paper to organize

                                                                                                                                                                                      use half a pool noodle

                                                                                                                                                                                        pencil case to store cables

                                                                                                                                                                                          78 clothespin to hold nail

                                                                                                                                                                                            79 make blts

                                                                                                                                                                                              80 take a picture of your fridge

                                                                                                                                                                                                81 fill plastic water bottles

                                                                                                                                                                                                  82 right ways to eat chips

                                                                                                                                                                                                    99 if your plug keeps failing

                                                                                                                                                                                                      100 put the banana on the wire

                                                                                                                                                                                                        88 before you throw away a post it

                                                                                                                                                                                                          Source: Reddit LifeProTips

                                                                                                                                                                                                          There you go, 100 awesome life hacks that you can try right now to make your life a lot easier!

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