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11 Ways To Get Better Customer Service

11 Ways  To Get Better Customer Service

According to a study, nearly 45% of customers can’t remember having a recent, successful customer service experience. Receiving poor treatment in a restaurant or buying a new product only to have it turn out defective can really sour your day. Fortunately, customers have more power than ever at our fingertips thanks to the internet. Here are 11 ways to get your voice heard and receive a higher level of customer service.

1. Research

Awareness of the company’s refund policy and guarantee information makes it easier to find out what exactly you’re entitled to. Read the fine print before you make a purchase. For example, some stores only issue store credit and don’t provide refunds. Be familiar with the company’s guarantee and warranty policy. You may be entitled to a free replacement or repair services depending on the defect.

2. Be Empathetic

Kill em’ with kindness. Dale Carnegie’s book, How To Win Friends and Influence People, stresses the importance of being able to see things from another person’s perspective. Try to get the salesperson to sympathize with your cause by treating them like a friend. Instead of lashing out try saying : ”I realize that it isn’t your fault but it’s disappointing to spend $200 on this purse and have the seams fall apart. I was hoping if you could give me a refund or at least store credit?”

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3.Be Specific

Specifying exactly what you want makes it easier for the business to make it up to you. Some customers get angry and rant and rave without telling the person on the other end how they can make things better. Don’t be that person. Do you want a discount? A refund? An apology? Be clear and specific when stating your demands.

4. Contact Customer Service

If you’re unable to resolve the issue in person, you may want to contact the company’s 1-800 number. Directories like Dial A Human, Flaptor and Yellow Pages make it easy to obtain contact information for any business. You can increase your chances of getting to a live person by dialing “0.”

If that doesn’t work, try to connect with the sales, billing or tech departments, which are more likely to be staffed. Once you get through, ask them to transfer you to the department you really want. Once you do get a live rep on the line, you have the option of escalating the call further by asking to speak to a supervisor. If that doesn’t work you can escalate it even further up the chain of command. Managers and executives have the power to make decisions that customer service reps don’t.

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5. The Power Of The Chargeback

If there’s one thing businesses despise it’s chargebacks. This is when a consumer contacts their credit card company in order to reverse charges and get their funds back. Reasons for a chargeback may include receiving substandard service or being charged without receiving what you ordered. It’s ultimately up to your credit card’s issuing bank to determine if the chargeback is valid or not.

6. Harness The Power of Social Media

Some large companies, such as Ford Motors, actually employ people to comb through social media for mentions of their brand with the purpose of resolving complaints. You can exercise your right to free speech by posting about your experience on Facebook and Twitter. You can also tweet to the offending company directly and mention their brand in a hashag.

7. Utilize The Company’s Online Community

Many big companies like Verizon or Dell, have an online forum or community where members can register and engage with fellow customers. Companies are more likely to address concerns posted on a forum in a timely manner since it’s public.

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8. Write An Online Review

More customers than ever are reading online reviews before frequenting a new restaurant or business.

Online review sites like Yelp, Google Places and Angie’s List are taken very seriously by business owners since even one negative review can severely impact their business. Businesses who have claimed their Yelp listing get notified immediately after every new review. Some businesses will also respond publicly to reviews.

RipoffReport is another site that allows consumers to air grievances publicly. These complaints tend to rank high in the search engines when potential customers search for the company’s business name in Google. As a result, companies are more likely to respond in a timely manner in order to protect their reputation.

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9. Write A Letter

Write a letter detailing your experience and grievances and address it to the highest ranking individual at the company; this can be the CEO or owner. Make sure to include details such as the date and time of incident and the name of the employee you interacted with. Send the letter via certified mail in order to confirm receipt. If you send it via email you can use an e-mail tracking system which notifies you when the email has been opened.

10. Contact The Better Business Bureau

What’s great about complaining to the Better Business Bureau is that they will contact the offending company on your behalf. If the company is a member of the Better Business Bureau they will have to respond. Companies that are members have to maintain certain standards in order to keep their membership active.

Give Praise When It’s Due

Acknowledge the company if they resolved the issue, especially if you made a complaint on social media or Yelp. No one is perfect and it’s fair to give a business a second chance if they’ve shown good faith in making things better.

Featured photo credit: Pixabay via pixabay.com

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Jacqueline Cao

Entrepreneur

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Last Updated on November 11, 2019

How to Improve Memory and Boost Your Brainpower

How to Improve Memory and Boost Your Brainpower

Have you ever noticed that some people are able to effortlessly remember even the most mundane details and quickly comprehend new things? Well, you can too!

To unlock the full potential of your brain, you need to keep it active and acute. Wasting time on your couch watching mindless television shows or scrolling through facebook is not going to help.

Besides getting out flashcards, what can you do to help remember things better and learn new things more quickly? Check out these 10 effective ways on how to improve memory:

1. Exercise and Get Your Body Moving

Exercising doesn’t just exercise the body, it also helps to exercise your brain. Obesity and the myriad of diseases that eventually set in as a result of being overweight can cause serious harm to the brain.

Furthermore, without regular exercise, plaque starts to build up in your arteries, and your blood vessels begin to lose the ability to effectively pump blood. Plaque buildup leads to heart attacks and it also reduces the amount of oxygen and nutrients that your blood carries to your brain. When the nutrients don’t make it there, the brain’s ability to function is compromised.

To prevent this from happening, make sure you get moving every day. Even if it’s just a brisk walk, it’ll help you maintain and increase your mental acuity. Brisk walking, swimming and dancing are all excellent activities. Take a look at these 5 Ways to Find Time for Exercise.

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2. Eliminate Stressors and Seek Help If You’re Depressed

Anything that causes you major stress, like anger or anxiety, will in time begin to eat away the parts of your brain that are responsible for memory. Amongst the most brain-damaging stressors is depression, which is actually often misdiagnosed a a memory problem since one of its primary symptoms is the inability to concentrate.

If you can’t concentrate, then you might feel like you are constantly forgetting things. Depression increases the levels of cortisol in your bloodstream which elevates the cortisol levels in the brain. Doctors have found that increased cortisol diminishes certain areas of the brain, especially the hippocampus which is where short-term memories are stored.

Prolonged depression can thus destroy your brain’s ability to remember anything new. Seek professional help to combat your depression – your brain will thank you.

3. Get a Good Night’s Sleep and Take Naps

Getting a consistent 7 to 8 hours of sleep each night will increase your memory. During sleep, the brain firms up memories of recently acquired information.

Getting enough sleep will help you get through the full spectrum of nocturnal cycles that are essential to optimal brain and body functioning during the waking hours. Taking a nap throughout the day, especially after learning something new, can also help you to retain those memories as well as recharge your brain and keep it sharper longer.

4. Feed Your Brain

Fifty to sixty percent of the brain’s overall weight is pure fat, which is used to insulate its billions of nerve cells. The better insulated a cell is, the faster it can send messages and the quicker you will be thinking.

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This is precisely why parents are advised to feed their young children whole milk and to restrict dieting – their brains’ need fat to grow and work properly. Skimping on fats can be devastating even to the adult brain.

Thus, eating foods that contain a healthy mix of fats is vital for long-term memory. Some excellent food choices include fish (especially anchovies, mackerel and wild salmon) and dark leafy green vegetables. Here’re more brain food choices: 12 Foods that Can Improve Your Brain Power

Deep-fried foods obviously contain fat but their lack of nutritional value is not going to help your brain or your body, so think healthy foods and fats.

5. Eat Breakfast and Make Sure It Includes an Egg

According to Larry McCleary, M.D., author of  The Brain Trust Program, an egg is the ideal breakfast. Eggs contain B vitamins which help nerve cells to burn glucose, antioxidants that protect neurons against damage; and omega-3 fatty acids that keep nerve cells firing at optimal speed.

Other foods to add to your breakfast include fruits, veggies and lean proteins. Avoid trans fats and high fructose corn syrup. Trans fats diminish the brain cells’ ability to communicate with each other and HFCS can actually shrink the brain by damaging cells.

Having a healthy breakfast in the morning has been shown to improve performance throughout the day. If you’re too busy to have a healthy breakfast, this maybe just right for you: 33 Quick And Healthy Breakfasts For Busy Mornings

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6. Write it Down

If there’s something you want to remember, writing it down can help.

It may sound like a no-brainer, but do you really know why? Writing it down creates oxygenated blood flow to areas of your brain that a responsible for your memories and literally exercises those parts of it. Here’s How Writing Things Down Can Change Your Life.

You can start a journal, write yourself emails or even start keeping a blog – all of these activities will help to improve your capacity to remember and memorize information.

7. Listen to Music

Research shows that certain types of music are very helpful in recalling memories. Information that is learned while listening to a particular song or collection can often be recalled by thinking of the song or “playing” it mentally. Songs and music can serve as cues for pulling up particular memories.

8. Visual Concepts

In order to remember things, many people need to visualize the information they are studying.

Pay attention to photographers, charts and other graphics that might appear in your textbook; or if you’re not studying a book, try to pull up a mental image of what it is you are trying to remember. It might also help to draw your own charts or figures, or utilize colors and highlighters to group related ideas in your notes.

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Here, you can learn How to Become a Person Who Can Visualize Results.

9. Teach Someone Else

Reading material out loud has been shown to significantly improve memory of the material. Expanding further upon this idea is the fact that psychologists and educators have found that by having students teach new concepts to others, it helps to enhance understanding and recall.

Teach new concepts and information to a friend or study partner, and you’ll find you remember the information a lot better.

10. Do Crossword Puzzles, Read or Play Cards

Studies have shown that doing crossword puzzles, read or play cards on a daily basis not only keep your brain active but also help to delay memory loss, especially in those who develop dementia.

So pick up the daily newspaper and work on that crossword puzzle, read a book or enjoy a game of solitaire.

Pick one to two of these tips first and start applying them to your everyday life. Very soon you’ll find yourself having better memories and a clearer head!

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Featured photo credit: Pexels via pexels.com

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