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11 Ways To Get Better Customer Service

11 Ways  To Get Better Customer Service

According to a study, nearly 45% of customers can’t remember having a recent, successful customer service experience. Receiving poor treatment in a restaurant or buying a new product only to have it turn out defective can really sour your day. Fortunately, customers have more power than ever at our fingertips thanks to the internet. Here are 11 ways to get your voice heard and receive a higher level of customer service.

1. Research

Awareness of the company’s refund policy and guarantee information makes it easier to find out what exactly you’re entitled to. Read the fine print before you make a purchase. For example, some stores only issue store credit and don’t provide refunds. Be familiar with the company’s guarantee and warranty policy. You may be entitled to a free replacement or repair services depending on the defect.

2. Be Empathetic

Kill em’ with kindness. Dale Carnegie’s book, How To Win Friends and Influence People, stresses the importance of being able to see things from another person’s perspective. Try to get the salesperson to sympathize with your cause by treating them like a friend. Instead of lashing out try saying : ”I realize that it isn’t your fault but it’s disappointing to spend $200 on this purse and have the seams fall apart. I was hoping if you could give me a refund or at least store credit?”

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3.Be Specific

Specifying exactly what you want makes it easier for the business to make it up to you. Some customers get angry and rant and rave without telling the person on the other end how they can make things better. Don’t be that person. Do you want a discount? A refund? An apology? Be clear and specific when stating your demands.

4. Contact Customer Service

If you’re unable to resolve the issue in person, you may want to contact the company’s 1-800 number. Directories like Dial A Human, Flaptor and Yellow Pages make it easy to obtain contact information for any business. You can increase your chances of getting to a live person by dialing “0.”

If that doesn’t work, try to connect with the sales, billing or tech departments, which are more likely to be staffed. Once you get through, ask them to transfer you to the department you really want. Once you do get a live rep on the line, you have the option of escalating the call further by asking to speak to a supervisor. If that doesn’t work you can escalate it even further up the chain of command. Managers and executives have the power to make decisions that customer service reps don’t.

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5. The Power Of The Chargeback

If there’s one thing businesses despise it’s chargebacks. This is when a consumer contacts their credit card company in order to reverse charges and get their funds back. Reasons for a chargeback may include receiving substandard service or being charged without receiving what you ordered. It’s ultimately up to your credit card’s issuing bank to determine if the chargeback is valid or not.

6. Harness The Power of Social Media

Some large companies, such as Ford Motors, actually employ people to comb through social media for mentions of their brand with the purpose of resolving complaints. You can exercise your right to free speech by posting about your experience on Facebook and Twitter. You can also tweet to the offending company directly and mention their brand in a hashag.

7. Utilize The Company’s Online Community

Many big companies like Verizon or Dell, have an online forum or community where members can register and engage with fellow customers. Companies are more likely to address concerns posted on a forum in a timely manner since it’s public.

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8. Write An Online Review

More customers than ever are reading online reviews before frequenting a new restaurant or business.

Online review sites like Yelp, Google Places and Angie’s List are taken very seriously by business owners since even one negative review can severely impact their business. Businesses who have claimed their Yelp listing get notified immediately after every new review. Some businesses will also respond publicly to reviews.

RipoffReport is another site that allows consumers to air grievances publicly. These complaints tend to rank high in the search engines when potential customers search for the company’s business name in Google. As a result, companies are more likely to respond in a timely manner in order to protect their reputation.

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9. Write A Letter

Write a letter detailing your experience and grievances and address it to the highest ranking individual at the company; this can be the CEO or owner. Make sure to include details such as the date and time of incident and the name of the employee you interacted with. Send the letter via certified mail in order to confirm receipt. If you send it via email you can use an e-mail tracking system which notifies you when the email has been opened.

10. Contact The Better Business Bureau

What’s great about complaining to the Better Business Bureau is that they will contact the offending company on your behalf. If the company is a member of the Better Business Bureau they will have to respond. Companies that are members have to maintain certain standards in order to keep their membership active.

Give Praise When It’s Due

Acknowledge the company if they resolved the issue, especially if you made a complaint on social media or Yelp. No one is perfect and it’s fair to give a business a second chance if they’ve shown good faith in making things better.

Featured photo credit: Pixabay via pixabay.com

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Jacqueline Cao

Entrepreneur

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Last Updated on January 11, 2021

11 Hidden Benefits of Using Oil Diffusers

11 Hidden Benefits of Using Oil Diffusers

Affordable, relaxing, and healthy, oil diffusers are gaining popularity with people everywhere due to their extensive benefits. Oil diffusers work through the simple process of oil diffusion, which uses heat to turn oil into a vapor that is then spread around a living space. Diffused oil can have several relaxation and health-related benefits, including safe scent-dispersion, mosquito and mold defense, stress relief, and more!

Read on for 11 hidden benefits of using oil diffusers.

1. Safe Scents That Make Sense

Unlike candles or air fresheners, oil diffusers release cleansing molecules into your air that work to purify it, not overload it with unhealthy chemicals. Electronic diffusers also do not pose the fire risk that candles do. Plus, they contain the added feature of interchangeability, which means you change oil types for different scents and health benefits.

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2. Stress Relief

Several lab studies have confirmed that diffusing essential oils like lavender have been shown to reduce stress and help relieve anxiety in medical patients. Preliminary studies have also shown that oil diffusers can help alleviate symptoms of depression.

3. Improved Sleep

Diffused oil has relaxing properties that can help people of all ages fall asleep quicker and sleep more soundly. Electronic diffusers not only have the option to mix and match different oil blends (Try a lavender, Bulgarian rose, and Roman chamomile blend to help with insomnia), they also run at a gentle hum that helps relax an agitated mind. Many also come with an auto shut-off feature to help conserve oils once you have fallen asleep.

4. Appetite Control

Much like gum, oil diffusers can help stimulate the senses in a way that works to curb appetite. New research has shown that diffused peppermint oil can help curb appetite by inducing a satiety response within the body. Diffused peppermint oil has also been shown to increase energy.

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5. Bacteria and Mold Killing

When essential oils are diffused in the air, they break down free radicals that contribute to the growth of harmful bacteria. Eucalyptus, thyme, and tea tree oils are especially good for this purpose. Diffused oil is also highly effective when it comes to combating fungal yeast threats, as the oil help makes the air inhospitable for yeasts such as mold. Pine and red thyme essential oils are best for combating mold.

6. Decongestion and Mucus Control

Ever tried Vick’s Vapo-Rub? Its decongesting powers come from active ingredients made from the eucalyptus tree. In principle, oil diffusers work the same way as Vapo-Rub, except they diffuse their decongesting vapor all around the room, not just on your chest or neck. Oil diffusers have been known to cure pneumonia in lab mice.

7. Mosquito Repellant

Nobody likes mosquitoes — but when the trade-off means using repellants full of DEET, a toxic chemical that can be especially harmful to children, mosquito control can often seem like a lose-lose. However, scientists have shown that oil diffusers can be used as a safe and highly effective mosquito repellant. Studies have shown that a diffused oil mixture containing clove essential oil and lemongrass essential oil repelled one type of Zika-carrying mosquito, the Aedes aegypti mosquito, at a rate of 100%.

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8. Pain Relief

While applying oils directly to areas of your body may be the most effective way to alleviate pain, diffusing essential oils can also be an effective means of pain relief. When we inhale healthy essential oils, they enter our blood stream and can help internally relieve persistent pain from headaches, overworked muscles, and sore joints.

9. The New Anti-Viral

Research into the anti-viral effects of oil diffusion is now just gaining steam. A recent study showed that star anise essential oil was proven in medical experiments to destroy the herpes simplex virus in contained areas at a rate of 99%. Another study showed the popular DoTerra oil blend OnGuard to have highly-effective influenza-combating powers.

10. Improved Cognitive Function

Diffusing essential oils has also been shown to improve cognitive function. Many essential oils have adaptogenic qualities, which can work twofold in soothing us when we’re stressed, and giving our bodies a pick-me-up when we’re feeling down or sluggish. By working to level out an imbalanced mood, diffused oils also help us to focus. There are also several essential oils which have been shown to help balance the body’s hormones. With prolonged use, these oils can work to repair the underlying causes responsible for hindering cognitive function.

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11. Money Saving

With ten clear benefits of oil diffusers already outlined, there is one more that should now be obvious: using an oil diffuser will help you to save money. As an anti-viral, bug repelling, and stress-relief solution rolled into one safe product, an oil diffuser used with the proper oils will save you money on products you might otherwise be buying to help cure those pesky headaches or get your kids to fall asleep on time. If you’re wondering just how affordable oil diffusers can be, check the buyer’s guide to the best oil diffusers — you’ll be sure to find one that fits your budget!

Featured photo credit: Jopeel Quimpo via unsplash.com

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