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6 Ways to Use Online Techniques to Improve Your Company’s Reputation

6 Ways to Use Online Techniques to Improve Your Company’s Reputation

Are you a business owner trying to keep your company afloat? If you answered yes to this question, the answer is through maintaining your website. How is this done? There are several ways to ensure that your company acquires and keeps a positive reputation. Here they are!

1. Ensure the Company Website Information is Correct

This is the most important way to maintain a positive reputation. Why? Let’s go in a prospective client’s shoes. Imagine looking for a babysitting service. You go to Google and find a website that interests you. When you click it, it takes you to a page that says that the website cannot be found. There we go! No one will be able to find your company, resulting in a loss of sales. Or what about your website coming up but when they call the phone number, it is the wrong contact information. Again, no way for the prospective client to reach your company. That is why making sure that your company website is updated is essential to both company success and company reputation. It builds both trust and sales for your company.

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2. Create Company Blogs

Everyone enjoys going to a website and reading the blog posts. Company blogs are an essential way of educating clients on the product or service. For instance, if you are a company that sells designer clothing, you may have a blog on the latest trends. You may even have a blog on what to wear for a formal evening event. This is attractive for prospective clients because when they go to your company website and read your blog posts, this will both increase sales and knowledge upon the clients. This will keep clients coming back. Consumers find it beneficial from gaining knowledge on the products that interest them.

3. Build Rapport with Current and Prospective Clients

Who is the owner of the company? I wonder what he or she is like? Are they respectable and friendly? These are a few of the questions clients have when searching a company website. Offering a page that explains your history, as the company owner, is an excellent way of answering questions about you to the clients. In addition to this, providing a direct contact page to you is another way of saying that you are there to communicate with the clients. This will build a positive reputation for your company.

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4. Sign Up For Every Review Site

There are many sites that consumers go to in order to put reviews about different companies. Making yourself an active participant to the sites will keep you updated to what consumers are saying about your company. You never want to be blind to what others think about your products and services.

5. Correct Negative Reviews

Have you ever searched a company website and read a variety of negative reviews? All you see is one-star reviews but the owner is not responding. Unfortunately, this action keeps the negative reputation of the company. As the company owner, it is your right to correct these reviews. Even if you don’t need reputation PR, take advantage of it. Ensure the reputation of your company. Your company’s success depends on it.

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6. Thank Clients for Positive Reviews

When clients post positive reviews about your company, you want to seem grateful. You want to show that you acknowledge their positive feedback. This shows that the company is manned by a live normal person instead of a robot. The consumer will maintain that positive reputation of your company, and may even pass on the five-star information to others.

These ways of ensuring and maintaining your company’s reputation are vital to the triumph of your company. It is in your best interest to ensure that your company keeps a positive view at all times. You will see both your traffic and your sales increase.

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Kara Masterson

Freelance Writer

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Last Updated on August 6, 2020

6 Reasons Why You Should Think Before You Speak

6 Reasons Why You Should Think Before You Speak

We’ve all done it. That moment when a series of words slithers from your mouth and the instant regret manifests through blushing and profuse apologies. If you could just think before you speak! It doesn’t have to be like this, and with a bit of practice, it’s actually quite easy to prevent.

“Think twice before you speak, because your words and influence will plant the seed of either success or failure in the mind of another.” – Napolean Hill

Are we speaking the same language?

My mum recently left me a note thanking me for looking after her dog. She’d signed it with “LOL.” In my world, this means “laugh out loud,” and in her world it means “lots of love.” My kids tell me things are “sick” when they’re good, and ”manck” when they’re bad (when I say “bad,” I don’t mean good!). It’s amazing that we manage to communicate at all.

When speaking, we tend to color our language with words and phrases that have become personal to us, things we’ve picked up from our friends, families and even memes from the internet. These colloquialisms become normal, and we expect the listener (or reader) to understand “what we mean.” If you really want the listener to understand your meaning, try to use words and phrases that they might use.

Am I being lazy?

When you’ve been in a relationship for a while, a strange metamorphosis takes place. People tend to become lazier in the way that they communicate with each other, with less thought for the feelings of their partner. There’s no malice intended; we just reach a “comfort zone” and know that our partners “know what we mean.”

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Here’s an exchange from Psychology Today to demonstrate what I mean:

Early in the relationship:

“Honey, I don’t want you to take this wrong, but I’m noticing that your hair is getting a little thin on top. I know guys are sensitive about losing their hair, but I don’t want someone else to embarrass you without your expecting it.”

When the relationship is established:

“Did you know that you’re losing a lot of hair on the back of your head? You’re combing it funny and it doesn’t help. Wear a baseball cap or something if you feel weird about it. Lots of guys get thin on top. It’s no big deal.”

It’s pretty clear which of these statements is more empathetic and more likely to be received well. Recognizing when we do this can be tricky, but with a little practice it becomes easy.

Have I actually got anything to say?

When I was a kid, my gran used to say to me that if I didn’t have anything good to say, I shouldn’t say anything at all. My gran couldn’t stand gossip, so this makes total sense, but you can take this statement a little further and modify it: “If you don’t have anything to say, then don’t say anything at all.”

A lot of the time, people speak to fill “uncomfortable silences,” or because they believe that saying something, anything, is better than staying quiet. It can even be a cause of anxiety for some people.

When somebody else is speaking, listen. Don’t wait to speak. Listen. Actually hear what that person is saying, think about it, and respond if necessary.

Am I painting an accurate picture?

One of the most common forms of miscommunication is the lack of a “referential index,” a type of generalization that fails to refer to specific nouns. As an example, look at these two simple phrases: “Can you pass me that?” and “Pass me that thing over there!”. How often have you said something similar?

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How is the listener supposed to know what you mean? The person that you’re talking to will start to fill in the gaps with something that may very well be completely different to what you mean. You’re thinking “pass me the salt,” but you get passed the pepper. This can be infuriating for the listener, and more importantly, can create a lack of understanding and ultimately produce conflict.

Before you speak, try to label people, places and objects in a way that it is easy for any listeners to understand.

What words am I using?

It’s well known that our use of nouns and verbs (or lack of them) gives an insight into where we grew up, our education, our thoughts and our feelings.

Less well known is that the use of pronouns offers a critical insight into how we emotionally code our sentences. James Pennebaker’s research in the 1990’s concluded that function words are important keys to someone’s psychological state and reveal much more than content words do.

Starting a sentence with “I think…” demonstrates self-focus rather than empathy with the speaker, whereas asking the speaker to elaborate or quantify what they’re saying clearly shows that you’re listening and have respect even if you disagree.

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Is the map really the territory?

Before speaking, we sometimes construct a scenario that makes us act in a way that isn’t necessarily reflective of the actual situation.

A while ago, John promised to help me out in a big way with a project that I was working on. After an initial meeting and some big promises, we put together a plan and set off on its execution. A week or so went by, and I tried to get a hold of John to see how things were going. After voice mails and emails with no reply and general silence, I tried again a week later and still got no response.

I was frustrated and started to get more than a bit vexed. The project obviously meant more to me than it did to him, and I started to construct all manner of crazy scenarios. I finally got through to John and immediately started a mild rant about making promises you can’t keep. He stopped me in my tracks with the news that his brother had died. If I’d have just thought before I spoke…

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