Advertising
Advertising

5 Reasons Why Humility is Important in Leadership

5 Reasons Why Humility is Important in Leadership

What comes to mind when you picture the archetype of a leader? Is it a brash and enterprising executive like Richard Branson? A perfection-driven controller like Steve Jobs? The truth is that many of the best leaders are nothing like the stereotypes that usually come to mind. Instead, some of the most effective leaders replace brashness and boldness with deep focus and humble dedication to improvement.

As American Congressman Pete Hoekstra put it, “Real leadership is leaders recognizing that they serve the people that they lead.” The best leaders are not managers. They’re not bosses. They are often empathetic and driven servants who empower the people they lead.

So just what is it about humility that makes it such a pivotal characteristic in leaders? Here are just a few reasons humility is so key:

It fosters an environment of learning and improvement

“Leadership is the art of giving people a platform for spreading ideas that work.” — Seth Godin

One of the most crucial roles of a leader in business is to teach employees, helping them gain new skills and become more proficient at their jobs. This leads to better results, better client retention, and, often, better employee retention. It also helps keep the company’s talent pool stocked, saving the company money on recruiting outside talent to fill management positions.

How does this humble fostering of learning and growth look in practice? Laszlo Bock, Google’s SVP of People Operations explained it this way: “Your end goal is what can we do together to problem-solve. I’ve contributed my piece, and then I step back.” Humble leaders shift the load from their own shoulders, allowing their employees to grow and improve by taking on more responsibility themselves.

It’s easier to follow a humble leader

“Not the cry, but the flight of a wild duck, leads the flock to fly and follow.” – Chinese Proverb

Brash, outspoken, and arrogant leaders (which many have begun to consider as the prototype for a “leader” in business) often become severely disconnected from their employees. They are often viewed as out of touch with the day to day rigmarole and therefore unaware of the needs of workers (whether this is true or not.)

Advertising

“The best managers are those who have an intimate knowledge of the needs of both their customers and their employees,” says Kevin Brogan, Vice President of Meadows Casino, a Pittsburgh casino currently seeing record revenue. These humble leaders are in tune with their teams and are often the most well-liked of leaders. They also tend to exhibit some of the same characteristics pointed out by former U.S. President Teddy Roosevelt, who famously said, “The best executive is the one who has sense enough to pick good men to do what he wants done, and self-restraint to keep from meddling with them while they do it.”

Humble leaders are more transparent

“A good leader takes a little more than his share of the blame, a little less than his share of the credit.” — Arnold Glasow

One of the top trends in employee engagement right now is the growing popularity of transparency in business. In fact, research has shown a surprisingly high correlation between level of employee happiness and how highly they rate their company’s level of transparency.

Transparency can manifest itself in a number of ways (like Buffer’s transparent pricing undertaking,) but it often boils down to a willingness to share the good along with the bad. “I don’t mean that people need to be willing to fall on a sword,” Arron Grow, author of How to Not Suck as a Manager. “But we should own up to what we do. Sometimes it’s good to share that with others—that we’re not infallible.”

Advertising

Humble leadership empowers others

“The greatest leader is not necessarily the one who does the greatest things. He is the one that gets the people to do the greatest things.” Ronald Reagan

Empowering others not only goes hand in hand with great leadership, it’s been said that empowering others is great leadership. And humble leaders do it as well as anyone. In fact, a study found that CEO humility was positively associated with empowering leadership in employees. In other words, humble CEOs have more empowered employees.

The leaders of the study went on to explain, “Humble people willingly seek accurate self-knowledge and accept their imperfections while remaining fully aware of their talents and abilities. They appreciate others’ positive worth, strengths, and contributions and thus have no need for entitlement or dominance over others.”

It’s what your employees are looking for

“A leader is best when people barely know he exists. When his work is done, his aim fulfilled, they will say: we did it ourselves.” — Lao Tzu

The real power of humble leadership is the fact that, by and large, it’s the type of leadership employees are looking for. It keeps them from being micromanaged, it allows them to learn, it clues them into the inner workings of the company, and it inspires them to become leaders themselves. As Rob Nielsen, co-author of Leading with Humility put it, “When people are demonstrating (certain) behaviors—self-awareness, perspective, openness to feedback and ideas, and appreciation of others—employees are saying: ‘Yes I’m happier in my job; I actually can perform at a higher level.’ There is an association between the humble leadership behaviors and those outcomes.”

If you’re struggling with your results as a leader, it may be time to take a look in the mirror and determine which of these characteristics you might be missing. As Bill Gates said, “As we look ahead into the next century, leaders will be those who empower others.” Humble leaders do exactly that.

More by this author

Jimmy Winskowski

Freelance Author

5 Reasons Why Humility is Important in Leadership Eleven Genius, Creative Ways to Save Without Leaving Home 17 Creative Ways to Kill Boredom In The Office Office Boredom 17 Creative Ways to Kill Boredom In The Office 18 Common Mistakes About Exercise Pointed Out By Experts

Trending in Communication

1 Is Living Together Before Marriage Good or Bad? 2 How To Improve Listening Skills For Effective Workplace Communication 3 11 Facts About Volunteering That Will Surely Impress You 4 I Hate My Wife – Why a Husband Would Resent His Spouse 5 How To Spot Fake People (And Ways To Deal With Them)

Read Next

Advertising
Advertising
Advertising

Published on May 18, 2021

How To Improve Listening Skills For Effective Workplace Communication

How To Improve Listening Skills For Effective Workplace Communication

We have two ears and one mouth for a reason—effective communication is dependent on using them in proportion, and this involves having good listening skills.

The workplace of the 21st century may not look the same as it did before COVID-19 spread throughout the world like wildfire, but that doesn’t mean you can relax your standards at work. If anything, Zoom meetings, conference calls, and the continuous time spent behind a screen have created a higher level of expectations for meeting etiquette and communication. And this goes further than simply muting your microphone during a meeting.

Effective workplace communication has been a topic of discussion for decades, yet, it is rarely addressed or implemented due to a lack of awareness and personal ownership by all parties.

Effective communication isn’t just about speaking clearly or finding the appropriate choice of words. It starts with intentional listening and being present. Here’s how to improve your listening skills for effective workplace communication.

Listen to Understand, Not to Speak

There are stark differences between listening and hearing. Listening involves intention, focused effort, and concentration, whereas hearing simply involves low-level awareness that someone else is speaking. Listening is a voluntary activity that allows one to be present and in the moment while hearing is passive and effortless.[1]

Which one would you prefer your colleagues to implement during your company-wide presentation? It’s a no-brainer.

Advertising

Listening can be one of the most powerful tools in your communication arsenal because one must listen to understand the message being told to them. As a result of this deeper understanding, communication can be streamlined because there is a higher level of comprehension that will facilitate practical follow-up questions, conversations, and problem-solving. And just because you heard something doesn’t mean you actually understood it.

We take this for granted daily, but that doesn’t mean we can use that as an excuse.

Your brain is constantly scanning your environment for threats, opportunities, and situations to advance your ability to promote your survival. And yet, while we are long past the days of worrying about being eaten by wildlife, the neurocircuitry responsible for these mechanisms is still hard-wired into our psychology and neural processing.

A classic example of this is the formation of memories. Case in point: where were you on June 3rd, 2014? For most of you reading this article, your mind will go completely blank, which isn’t necessarily bad.

The brain is far too efficient to retain every detail about every event that happens in your life, mainly because many events that occur aren’t always that important. The brain doesn’t—and shouldn’t—care what you ate for lunch three weeks ago or what color shirt you wore golfing last month. But for those of you who remember where you were on June 3rd, 2014, this date probably holds some sort of significance to you. Maybe it was a birthday or an anniversary. Perhaps it was the day your child was born. It could have even been a day where you lost someone special in your life.

Regardless of the circumstance, the brain is highly stimulated through emotion and engagement, which is why memories are usually stored in these situations. When the brain’s emotional centers become activated, the brain is far more likely to remember an event.[2] And this is also true when intention and focus are applied to listening to a conversation.

Advertising

Utilizing these hard-wired primitive pathways of survival to optimize your communication in the workplace is a no-brainer—literally and figuratively.

Intentional focus and concentrated efforts will pay off in the long run because you will retain more information and have an easier time recalling it down the road, making you look like a superstar in front of your colleagues and co-workers. Time to kiss those note-taking days away!

Effective Communication Isn’t Always Through Words

While we typically associate communication with words and verbal affirmations, communication can come in all shapes and forms. In the Zoom meeting era we live in, it has become far more challenging to utilize and understand these other forms of language. And this is because they are typically easier to see when we are sitting face to face with the person we speak to.[3]

Body language can play a significant role in how our words and communication are interpreted, especially when there is a disconnection involved.[4] When someone tells you one thing, yet their body language screams something completely different, it’s challenging to let that go. Our brain immediately starts to search for more information and inevitably prompts us to follow up with questions that will provide greater clarity to the situation at hand. And in all reality, not saying something might be just as important as actually saying something.

These commonly overlooked non-verbal communication choices can provide a plethora of information about the intentions, emotions, and motivations. We do this unconsciously, and it happens with every confrontation, conversation, and interaction we engage in. The magic lies in the utilization and active interpretation of these signals to improve your listening skills and your communication skills.

Our brains were designed for interpreting our world, which is why we are so good at recognizing subtle nuances and underlying disconnect within our casual encounters. So, when we begin to notice conflicting messages between verbal and non-verbal communication, our brain takes us down a path of troubleshooting.

Advertising

Which messages are consistent with this theme over time? Which statements aren’t aligning with what they’re really trying to tell me? How should I interpret their words and body language?

Suppose we want to break things down even further. In that case, one must understand that body language is usually a subconscious event, meaning that we rarely think about our body language. This happens because our brain’s primary focus is to string together words and phrases for verbal communication, which usually requires a higher level of processing. This doesn’t mean that body language will always tell the truth, but it does provide clues to help us weigh information, which can be pretty beneficial in the long run.

Actively interpreting body language can provide you with an edge in your communication skills. It can also be used as a tool to connect with the individual you are speaking to. This process is deeply ingrained into our human fabric and utilizes similar methods babies use while learning new skills from their parents’ traits during the early years of development.

Mirroring a person’s posture or stance can create a subtle bond, facilitating a sense of feeling like one another. This process is triggered via the activation of specific brain regions through the stimulation of specialized neurons called mirror neurons.[5] These particular neurons become activated while watching an individual engage in an activity or task, facilitating learning, queuing, and understanding. They also allow the person watching an action to become more efficient at physically executing the action, creating changes in the brain, and altering the overall structure of the brain to enhance output for that chosen activity.

Listening with intention can make you understand your colleague, and when paired together with mirroring body language, you can make your colleague feel like you two are alike. This simple trick can facilitate a greater bond of understanding and communication within all aspects of the conversation.

Eliminate All Distractions, Once and for All

As Jim Rohn says, “What is easy to do is also easy not to do.” And this is an underlying principle that will carry through in all aspects of communication. Distractions are a surefire way to ensure a lack of understanding or interpretation of a conversation, which in turn, will create inefficiencies and a poor foundation for communication.

Advertising

This should come as no surprise, especially in this day in age where people are constantly distracted by social media, text messaging, and endlessly checking their emails. We’re stuck in a cultural norm that has hijacked our love for the addictive dopamine rush and altered our ability to truly focus our efforts on the task at hand. And these distractions aren’t just distractions for the time they’re being used. They use up coveted brainpower and central processes that secondarily delay our ability to get back on track.

Gloria Mark, a researcher at UC Irvine, discovered that it takes an average of 23 minutes and 15 seconds for our brains to reach their peak state of focus after an interruption.[6] Yes, you read that correctly—distractions are costly, error-prone, and yield little to no benefit outside of a bump to the ego when receiving a new like on your social media profile.

Meetings should implement a no-phone policy, video conference calls should be set on their own browser with no other tabs open, and all updates, notifications, and email prompt should be immediately turned off, if possible, to eliminate all distractions during a meeting.

These are just a few examples of how we can optimize our environment to facilitate the highest levels of communication within the workplace.

Actions Speak Louder Than Words

Effective communication in the workplace doesn’t have to be challenging, but it does have to be intentional. Knowledge can only take us so far, but once again, knowing something is very different than putting it into action.

Just like riding a bike, the more often you do it, the easier it becomes. Master communicators are phenomenal listeners, which allows them to be effective communicators in the workplace and in life. If you genuinely want to own your communication, you must implement this information today and learn how to improve your listening skills.

Advertising

Choose your words carefully, listen intently, and most of all, be present in the moment—because that’s what master communicators do, and you can do it, too!

More Tips Improving Listening Skills

Featured photo credit: Mailchimp via unsplash.com

Reference

Read Next